Total 86 Manager front end developer job vacancies

Location: North Singapore

Work Schedule: 5 Days (Mon - Fri, 9:00 AM – 6:30 PM)

Remuneration: Competitive Base Salary + AWS + Variable Bonus (VB)

About the Role

We are seeking a versatile and strategic leader to join our team in a hybrid capacity as a Product Manager / Technical Manager. This is a pivotal role within our semiconductor division, where you will bridge the gap between technical engineering excellence and product strategy. You will be responsible for leading high-performing teams, influencing next-generation equipment features, and delivering technical solutions that meet the complex needs of our global customers.

Key Responsibilities

• Strategic Leadership: Partner with the Business Unit, Head of Engineering, and Sales teams to develop and execute comprehensive product and technical strategies.

• Product Development & Influence: Deeply understand customer requirements to influence next-generation product features and drive technical innovation.

• Technical Solutions & Support: Provide expert applications support for customer implementations, ensuring successful equipment introduction and troubleshooting.

• Team Mentorship: Lead, mentor, and develop engineering and technical teams to maintain a high-performance culture and operational excellence.

• Complex Problem Solving: Manage high-level engineering challenges through data analysis, experimentation, and seamless cross-functional coordination.

• Sales Collaboration: Assist Sales teams in evaluating product applications and preparing technical specifications for new business opportunities.

• Process Excellence: Maintain and review engineering process documentation to ensure alignment across all functions.

• Lifecycle Management: Oversee equipment optimization and lifecycle management within a fast-paced, high-tech manufacturing environment.

Requirements

• Bachelor’s Degree in Engineering, Material Science, or a related discipline.

• Proven background in the Engineering or Semiconductor industry.

• Prior experience with Semiconductor Equipment (Front-End or Back-End) is highly preferred.

• Managerial or supervisory experience is an advantage; must demonstrate the ability to lead and develop technical talent.

• Strong leadership and communication skills are essential for cross-functional collaboration.

To Apply, kindly click on the "APPLY NOW" button.

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.
• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Be alert and report any faults, defects and unusual activity of the property to relevant departments
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Responsible for training of all front desk staff including planning, organising and conducting OJT.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.
• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.
• Follows up in credit limit report, ensure all guests balance checked daily.
• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.
• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.
• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum five years of front office supervisory experience with strong knowledge of reception operations.
• Minimum secondary school qualification.
• Proficient in Opera PMS and other hotel systems.
• Customer-focused with flexibility and adaptability.
• Able to work effectively in a fast-paced environment and manage multiple tasks.
• Strong leadership skills to motivate and manage a team.
• Excellent communication and interpersonal skills.
• Able to manage daily front office operations, including staff scheduling, room inventory, and service standards.
• Skilled in handling guest feedback and service recovery professionally.
• Familiar with front office procedures and operating standards.
• Able to work rotating shifts, including weekends and public holidays.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Supply Chain Manager (End to End Process) | Up till $7000 basic + Variable Bonus

• Working days: 5 days work week, Monday to Friday, 8.30am to 5.30pm

• Working location: Yishun 

Responsible

• Lead and manage the Procurement and Logistics teams (approximately 30 employees).

• Oversee end-to-end supply chain operations, including procurement, inventory, logistics, and distribution.

• Drive operational efficiency, cost optimization, and process improvements.

• Develop and implement supply chain planning and forecasting strategies.

• Ensure compliance with safety standards, regulations, and company policies.

• Manage supplier and vendor relationships, including contract negotiations and performance monitoring.

• Monitor inventory levels to ensure product availability while minimizing excess stock.

• Analyze supply chain performance and prepare management reports using KPIs.

• Lead continuous improvement, automation, and system enhancement initiatives.

• Collaborate with Sales, Finance, HR, and other departments to support business objectives and ensure smooth operations.

Qualifications:

• Diploma/Bachelor’s degree in Supply Chain Management, Logistics or equivalent

• Minimum of 10 years of experience in supply chain management, with at least 3 years in a management position.

• Proven experience managing a team of 20+ individuals, preferably across supply chain functions.

JJ Consulting Services is a recruitment firm partnering with multinational companies expanding in Asia. Our consultants bring deep industry and functional expertise to deliver top professional and staffing solutions for clients and candidates.

Our Client is a luxury 5-star city-centre hotel in Singapore, and the The Assistant Manager, Lounge/Front Office will lead guest service operations, ensuring operational efficiency, guest satisfaction, and team productivity in the Executive Club.

Responsibilities

• Allocate sufficient staffing daily to meet operational demands and maintain service quality
• Plan and coordinate VIP arrivals and departures to ensure seamless guest experiences
• Build and sustain strong guest relationships to enhance loyalty and repeat visits
• Resolve guest issues promptly to maintain high satisfaction levels
• Personally meet, greet, and room VIP guests, delivering exceptional service
• Develop and review staff rosters to achieve productivity and service goals
• Oversee all aspects of Guest Service and Satisfaction within the Executive Club environment
• Monitor and support the maintenance and enhancement of the Executive Club’s physical facilities
• Assist guests with check-in, check-out, and cashiering tasks efficiently
• Design, coordinate, and manage service delivery systems using resources, data, and standards
• Ensure guest relations services meet hotel standards and align with strategic objectives
• Maintain a visible management presence by coaching employees to handle guest feedback effectively
• Welcome guests warmly on arrival and manage room key issuance following hotel protocols
• Support guests throughout their stay by addressing needs, feedback, and providing guidance
• Manage guest communications including mail, messages, and phone calls professionally
• Maximize room revenue by up-selling higher rate categories and optimizing walk-in guest rates

Preferred competencies and qualifications

• Minimum 2 years supervisory experience in the service industry
• Tertiary education in any discipline with hotel-related experience
• Proficiency in English; knowledge of a second language is preferred for enhanced guest communication
• Familiarity with Opera system and related sub-systems integrated with PABX and hotel computer systems
• Understanding of service delivery processes and procedures
• Strong communication skills to engage confidently and clearly with colleagues and guests at all levels
• Interpersonal skills to effectively manage guest and colleague interactions
• Demonstrated leadership qualities to inspire and guide teams
• Commitment to continuously improve the guest service experience
• Openness to embrace change and adopt new technologies
• Team player with a guest-focused and service-oriented attitude

Other Information

• EA Licence No.: 12C6207
• JJ Consulting Services

Applicants are invited to send a MS Word resume to jobs@jjconsulting.com.sg stating the position applied for, present/expected salaries, and earliest available date.

Job Description & Requirements

The Orchard Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position: -

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Guest Service Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Guest Service Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.
  

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

Software Development Engineering / Manager

Responsible for both technical leadership and team management to ensure software systems are delivered effectively.

Job Scope

System Design & Architecture

• Define overall system structure(database, backend, frontend, integrations)

• Ensure scalability, security, and performance

• Choose tech stack (e.g., PostgreSQL,APIs, cloud hosting)

• Review and approve technical designs

Development Oversight

• Lead the development team(developers, UI/UX, QA)

• Break down requirements into tasks

• Review code quality and enforce standards

• Ensure timelines are met

( ensure the whole system is built correctly )

Project Management

• Track progress and resolve delays

• Communicate updates to stakeholders

Quality Assurance & Testing

• Ensure system is tested before launch

• Define testing process:

• User testing

• Performance testing

• Bug tracking

Security & Compliance

• Ensure data security (important for HR records)

• Manage access control (roles: contractor, supervisor, approver)

• Ensure backup & recovery systems

Responsibilities

• Lead the design and delivery of end-to-end technical solutions, translating business requirements into scalable system architecture.
• Provide hands-on development support using .NET (C#) and AngularJS / Angular, contributing to key features where required.
• Guide and mentor developers by conducting code reviews, enforcing best practices, and ensuring high-quality deliverables.
• Collaborate with cross-functional teams (e.g. project managers, system integration, functional teams) to resolve technical issues and production incidents.
• Oversee and enhance CI/CD pipelines and deployment processes to ensure reliability and efficiency.
• Define and maintain development standards, documentation practices, and testing approaches(unit/integration).
• Support project planning by providing effort estimation, timelines, and technical input for enhancements and new initiatives.
• Participate in technical evaluations and hiring processes, while fostering a strong engineering culture within the team.

Requirements:

• Degree in Computer Science, Information Technology, Engineering, or related discipline.
• At least 8 years of software development experience, with strong hands-on expertise in .NET (C#) and AngularJS / Angular frameworks.
• Solid experience with REST APIs, SQL Server, and modern development practices (e.g. CI/CD, version control, testing).
• Strong leadership, problem-solving, and communication skills, with the ability to guide teams and manage complex technical challenges.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.

Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022-2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

This role is one of very few positions that are primed to directly influence the guest experience. You will directly be able to ensure that our guests leave happy and satisfied with the service and experience at our restaurants—especially being able to identify unique opportunities to delight in the day-to-day service.

You'll be in charge of:

General Management

• Overseeing operations – guest service, strong knowledge primarily in wine, sake knowledge will be an additional advantage
• Developing and executing plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular inspections on the general cleanliness and maintenance of venues and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public / employee safety and food safety
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc
• Review and analyze sales mix, inventory, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
  
  Human Resource & Financial Management
  
• Analyse POS reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools
• Conceptualizing staff development plans according to the needs of the business
• Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes
• Setting direction and expectations for the team to achieve team goals
• Implementing training strategies for the venue
• Monitors and liaises with HR/L&OD on all venue onsite training activities
• Fully understanding, and ensuring procedural compliance with the Company’s policies

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.

https://www.lobehold.com/playbook

https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange an interview.

Responsibilities

• Develop and execute SEO initiatives to improve website visibility, search rankings, and organic traffic growth.
• Plan, manage, and optimise digital marketing campaigns across variousonline channels, including social media, email marketing, and paid media.
• Leverage AI-powered tools and technologies to enhance keyword research,content performance, campaign effectiveness, and marketing insights.
• Analyse website traffic, campaign performance, and user behaviour toidentify opportunities for continuous improvement.
• Work closely with content and marketing teams to ensure digital assets are aligned with SEO best practices and audience engagement goals.
• Support market-specific digital marketing activities across multiple countries, adapting strategies to suit local audiences and business objectives.
• Track industry developments, search engine algorithm updates, and emerging digital trends to maintain a competitive advantage.
• Collaborate with cross-functional stakeholders to ensure digital marketing initiatives support overall business growth and brand objectives.

Requirements:

• Proven experience in SEO, digital marketing, or performance marketing with a track record of delivering measurable results.
• Strong understanding of SEO tools, web analytics platforms, and AI-driven marketing solutions.
• Excellent analytical, problem-solving, and communication skills with the ability to interpret data and translate insights into action.
• Comfortable working in a fast-paced environment and managing campaigns across multiple markets or regions.
• Prior exposure to property, real estate, investment holding, or related industries will be advantageous.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

PostingPersonnel: Ng Jwee Ken

Ref: JOB-00423

Is making every moment matter your true passion? Join us At Radisson Hotel Group, where delivering memorable moments is not just a skill but a heartfelt commitment. Ready to turn every check-in and check-out into an unforgettable experience?

We are currently seeking a Front Office Manager to join our vibrant team.  At Radisson Hotel Group, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences.

As the Front Office Manager, you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.

Our Front Office Managers love the hustle and bustle of life! It’s not just about check-in and check-out. It’s about everything in-between.

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

We are seeking a dynamic and customer-focused Front Office Manager to join our team in Bandung, Indonesia. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and overseeing smooth front office operations at our hotel.

• Lead and manage the front office team, including reception, concierge, and reservations staff
• Develop and implement strategies to enhance guest satisfaction and operational efficiency
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Train and motivate front office staff to deliver high-quality customer service
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and optimize front office performance metrics and guest satisfaction scores
• Manage department budgets and control expenses
• Ensure compliance with brand standards and local regulations
• Implement and maintain efficient front office procedures and systems
• Develop and execute revenue management strategies to maximize occupancy and revenue
• Handle VIP guests and special requests with utmost care and attention to detail
• Stay informed about local attractions and events in Bandung to provide guests with valuable recommendations

The Front Office Manager is responsible for leading and managing all Front Office operations to ensure exceptional guest experiences, efficient service delivery, and smooth day-to-day operations. This role oversees reception, guest services, concierge, bell service, call center, transportation coordination, and duty management while maintaining brand standards, operational excellence, and profitability. The Front Office Manager plays a key role in maximizing guest satisfaction, team engagement, and revenue opportunities at Pullman Kuching.

Operational Management

• Lead the daily operations of Front Office, Reception, Concierge, Bell Desk, Call Center, Guest Relations, and related services.
• Ensure smooth check-in, check-out, room allocation, and guest request handling processes.
• Maintain high standards of service in line with Pullman and hotel expectations.
• Monitor room inventory, room status, arrivals, departures, VIP movements, and occupancy forecasts.
• Coordinate closely with Housekeeping, Engineering, Security, Food & Beverage, and Sales teams.
• Ensure all shifts are adequately manned and properly supervised.
• Handle duty management responsibilities when required.

Guest Experience & Service Excellence

• Ensure all guests receive warm, professional, and efficient service.
• Resolve guest complaints and service recovery issues promptly and professionally.
• Personally welcome VIPs, long-stay guests, and key accounts when appropriate.
• Drive guest satisfaction scores, online reputation, and loyalty experiences.
• Promote personalized guest engagement and memorable stay experiences.

Revenue & Commercial Performance

• Maximize room revenue through upselling, room category upgrades, and rate integrity.
• Monitor daily pick-up, no-shows, walk-ins, overbooking situations, and room availability.
• Work closely with Revenue Management and Reservations teams to optimize performance.
• Ensure proper cashiering controls, billing accuracy, deposits, and credit procedures.

Team Leadership & People Development

• Lead, coach, motivate, and develop Front Office associates and supervisors.
• Conduct daily briefings, monthly meetings, and regular performance reviews.
• Identify training needs and ensure service standards training is implemented.
• Build a positive, high-performing, and guest-focused team culture.
• Support succession planning and internal talent development.

Administration & Compliance

• Prepare reports on occupancy, arrivals, departures, guest feedback, and operational performance.
• Ensure compliance with hotel policies, SOPs, brand standards, and legal requirements.
• Maintain grooming, appearance, and professional conduct standards within the department.
• Ensure safety, security, and emergency procedures are understood and followed.

Responsibilities

• Assist the Front Office Manager in maintaining proper, efficient, and profitable functioning of the department.
• Collaborate with the Front Office Manager to develop long-term and short-term strategies planning, plan budgets and forecast for the department.
• Provide recommendations and advice to the Front Office Manager for process and strategy improvements within the department.
• Analyze trends, changing needs, and guests’ expectations to proactively meet accommodations, services, and facility needs.
• Ensure staff support efforts to achieve ARR and occupancy goals through yield management of room inventory.
• Monitor the Housekeeping Department to maintain excellent service and cleanliness for guestrooms and public areas within the budget.
• Oversee the Reservation Section to achieve yield % goals and provide a 3-month daily booking forecast to the management.
• Supervise the Telephone Sections for prompt and friendly handling of administrative and guest calls.
• Periodically inspect guest rooms, public areas, lobby, and other facilities ensure consistency of high standards.
• Coordinate with Outsource Security for efficient surveillance and proper reporting and follow-up on incidents.
• Collaborate with the Front Office Manager and Human Resources for manpower needs, recruitments, promotions, and terminations etc.
• Review departmental programs to support team development.
• Undertake any other duties assigned by the Front Office Manager with diligence and professionalism.

Requirements

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Front Office Manager

The Front Office Manager is responsible for overseeing all aspects of the Reception Operations efficiently and to lead the YOTELAIR front desk team by example and motivate them.

Main Responsibilities

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction
• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments
• Coordinates with Mall management security with regards to any criminal act within the Hotel or suspicious guests
• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad depts, skippers, untraceable charges and allowances.
• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations
• Maintain absolute cleanliness and ordinance of all areas and displays at Mission Control, Ground Control, KOMYUNITI Lounge (club lounge) and all public areas on lobby including Restrooms, Public Showers and Gym.
• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures
• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel
• Ensure High guest facing visibility at all times. Divide time in the lobby and all other areas to ensure that the Reception department is operating effectively.
• Perform high balance guest check and follow up for further deposits, if required
• Inspect VIP rooms prior to approval and ensuring high visibility in guest contact area
• Perform aspects of Human Resources and training as needed, including; performance appraisals, counseling, coaching, training, etc.
• Ensure all Front Office Crew Members are accounted for and performing their duties as per YOTELAIR Singapore Changi Airport Standards.
• Solicit and communicate guest feedback for continuous improvement.
• Extend professionalism and courtesy to fellow crew members and customers always.
• Prepare weekly rosters and forecasts for the department considering occupancy levels and ensuring optimum crew manning.
• Ensure a daily pre-shift meeting is conducted on the overnight and be current on all events and citywide attractions.
• Administrative duties include but are not limited to; end of shift reports, payroll and YOTEL communication tool.
• Perform tasks as assigned by the Senior Manager or General Manager.

What is this person like?

• Pro-active with a ‘can do’ positive attitude.
• Likes to be busy, always looking for the next task or goal to achieve.
• Embraces technology. Always willing to try out new systems and ways to improve guest experiences and operational processes.
• Great attention to detail in everything that they do.
• Sociable and confident with each other and our guests.
• Friendly, warm and welcoming always.
• Professional in their outlook, taking pride in their appearance, performance and reputation.
• Takes responsibility for their actions and those of the wider team.
• Likes to own problems and find solutions for the benefit of the guests and team alike.
• Effective leader who enjoys managing a team and bringing out the best work attitude in them.

Knowledge, experience, skills required

• Minimum of 2 years of customer experience as Duty Manager or 3 years as a Front Office Supervisor in mid-scale and/or upper midscale establishments that practice excellent customer service.
• Solid computer skills and good working knowledge of Property Management Systems such as Opera. Ability to learn new Property Management Systems, such as Stay N Touch - Rover PMS.
• Ability to read and speak English fluently. Second or multiple languages are a plus.
• Willing to work shifts including overnight shifts
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
• Preferably Manager specialized in Hotel Management/Tourism Services or equivalent.

You will be responsible to assist with the efficient running of the department in line with Hyatt brand standards, whilst meeting employee, guest and owner expectations. The Team Leader - Front Office is responsible to assist to ensure the smooth and efficient running of the Front Office within the Rooms Division.

• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 2 years work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work shifts, weekends and public holidays.