Total 298 Senior Executive command center analyst job vacancies

• Assist with all aspects of monthly, quarterly and annual finance reports/analysis in client / account

• Support Singapore Finance Lead for successful delivery of a comprehensive range of financial services and support; ensuring client meet its financial commitment goals.

• Provide financial advice and support to client / account.

• Assist in the preparation of budget and forecast and quarterly Facilities Cost Allocation to the different business units.

• Participate in business planning, quarterly updates including developing baseline by executing statistical trend analysis and review P&L forecast.

• Track monthly spend (Budget vs Actuals) and variance analysis.

• Work with Regional Finance Manager to maintain all necessary guidelines and manuals associated with the client finance process.

• Provide finance related knowledge sharing / training to new hire Ops team

• Manage financial requests, review and provide standard and ad-hoc reporting and performance analytics

Job Description

Billing Tracking

• Process invoice for payment by furnishing tracking summary (source of budget, past utilisation, total billed to date, budget balance) and necessary supporting documents (PO, approval paper, project charter, TPK computation) for validation of each invoice.
• Raise e-sundry to claim back from source of budget payer for any prior payment made.

Budget and utilization monitoring and reporting

• Provide and furnish up to date budget utilisation and balance details to stakeholders in real time (PMO, institution finance) to facilitate seeking approval for budget and accounting purposes.
• Perform annual year end accrual and closing.
• Submit and update monthly utilisation and projection reports with supporting details and justification for significant variance.
• Analyse, categorise and submit annual overall IT spent report.. 

Funding and utilization monitoring and reporting

• Prepare and submit claims by verifying items billed are in accordance to approved budget and scope to get claim back timely and fully.
• Project and prepare cash flow status to fund projects through close monitoring of past and future charges.
• Submit funds project progress report through working closely with Business Analysts and project managers.

Budgeting and Billing

• Facilitate and assist Business Finance head, portfolio leader, CIO on annual budgeting exercise to plan budget under your charge.
• Prepare work plan documents for sign off between management.
• Liaise with finance on triggering of OPEX charges billing.
• Monitor, trigger and track institution services charges.

Others

• Assist Business Finance head, portfolio leader, CIO in provision of data, reporting whenever necessarily.
• Key liaison person to connect between Portfolio leader/CIO with institution finance and GITO team pertaining to charges and finance related process and queries.

Requirements

• Bachelor Degree in business or finance or equivalent.
• Meticulous in work quality and delivery.
• Excellent written/communication skills in reporting status in clear and concise manner.
• Excellent interpersonal skill and experience in stakeholder engagement to connect with stakeholders, work well with peers in cross functional teams.
• Strong organisational skill in keeping track of financial data for fast retrieval and reference.
• Able to prioritise work delivery efficiently to meet tight timeline.
• Experience in financial management.

Morgan McKinley Pte Ltd

Syairah Banu

EA Licence No: 11C5502

EA Registration No. R21100522

Drive the transformation of global trading platforms, shaping next-generation Execution Management Systems at scale.
Join a high-impact team where your expertise directly enhances execution quality, platform performance, and global trading capabilities.

Key Responsibilities:

• Partner with global stakeholders to gather, analyze, and document EMS requirements aligning with product strategy.
• Translate business needs into user stories, process flows, and acceptance criteria for scalable trading platforms.
• Lead EMS platform transformation initiatives coordinating vendors, technology teams, and controls ensuring compliant timely delivery.
• Perform gap analysis comparing current execution workflows with future state capabilities to drive continuous improvements.
• Support integration design using APIs and FIX enabling connectivity across brokers, markets, and internal systems.

Key Requirements:

• 7+ years business analysis experience in capital markets with strong proven trading systems exposure.
• Deep knowledge of execution management systems, order lifecycle, and trading workflows within wealth management environments.
• Hands on experience with APIs including REST, HTTPS, and FIX for low latency system integrations.
• Strong analytical skills with ability to solve problems using structured thinking and data driven insights.
• Excellent communication skills engaging stakeholders, influencing decisions, and navigating organizations across business and technology teams.

Be at the forefront of a global trading platform transformation that directly impacts investment execution and client outcomes.
Work with senior stakeholders and cutting-edge technologies in a role that offers visibility, influence, and career acceleration.

Apply now to shape the future of trading platforms and make a measurable global impact. Reach out to Naveen at naveen.vasudevan@Tangspac.com for a confidential discussion.

about the company.

You will be joining a leading international logistics and supply chain solutions provider with an extensive global footprint.

about the job

As a Senior Financial Analyst based in Singapore, you will serve as a key commercial partner providing critical financial insights to drive regional business performance. You will manage complex budgeting and forecasting cycles by analyzing business trends and operational drivers to project revenue and cash flow while acting as a strategic business partner to internal and external stakeholders through financial reviews and commercial negotiations. Your role involves monitoring regional operating costs and performing detailed variance analysis to implement cost-control strategies, alongside providing analytical support for new business initiatives such as pricing reviews for large-scale projects and contract renewals. Additionally, you will drive process improvement initiatives to automate financial tasks and enhance the efficiency of internal reporting frameworks.

skills and experience required

• Minimum of 2 years of relevant experience in finance, with a proven track record of automating financial processes.
• Bachelor Degree in Accountancy, Finance, or a related professional qualification.
• Strong communication abilities with the capacity to influence and interact with stakeholders at all organizational levels.

To apply online please use the 'apply' function, alternatively you may contact Francine. (EA: 94C3609/ R22104071)

Job Description

We are seeking an experienced Business Analyst Lead to drive high-quality business analysis across large-scale projects. In this role, you will lead a team of Business Analysts, ensure alignment between business needs and solutions, and support successful project delivery from planning to implementation.

You will work closely with stakeholders, Product Owners, and technical teams to translate business requirements into clear, actionable deliverables.

Responsibilities

• Lead and mentor a team of Business Analysts, ensuring consistent quality and best practices
• Oversee requirements gathering, analysis, and documentation across projects
• Translate business needs into user stories, workflows, and functional specifications
• Collaborate with Product Owners and Project Managers to manage priorities, scope, and timelines
• Plan and drive business analysis activities across project phases
• Lead User Acceptance Testing (UAT) and ensure solutions meet business requirements
• Engage stakeholders, including senior and external clients, to align on expectations
• Facilitate workshops, discussions, and requirement gathering sessions
• Establish and maintain standards, governance, and best practices for business analysis
• Drive continuous improvement in processes, tools, and documentation

Requirements

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 8 years of experience in Business Analysis, preferably in large-scale or government projects
• Proven experience leading and mentoring Business Analyst teams
• Strong experience in requirements gathering, process modelling (e.g. BPMN), and Agile methodologies
• Excellent communication and stakeholder management skills
• Strong analytical thinking and problem-solving abilities
• Ability to work with stakeholders across different levels
• Experience with tools such as Jira, Confluence, Visio, or similar

Only shortlisted candidates will be notified.

Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.

(EA Reg No: 20C0312)

Location: Tanjong Pagar

Duration: 1 year contract

Working Hours: Mon - Fri, 8:30 - 5:30

Salary: Up to $7000

Job Responsibilities:

• Support basic data needs for assigned areas of responsibility by reviewing requests, identifying correct databases, and extracting relevant data for key stakeholders.
• Facilitate delivery of reliable data insights by following established guidelines to analyse, test, and manipulate data, escalating issues for troubleshooting.
• Assist with ad-hoc reports and special projects by analysing requests, manipulating data, and ensuring reports align with business needs.
• Implement policies, programs, and directives from senior management to respond to business decisions.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value key principles.
• Develop and maintain effective relationships with stakeholders to achieve desired outcomes.
• Design, develop, and manage the production of reporting, analysis, and dashboards to provide insights and adhere to best practices.
• Identify and proactively report key risk areas for People programs, ensuring successful resolution.
• Actively engage with stakeholders to determine areas of improvement in existing processes.

Job Requirements:

• Minimum Diploma/Degree in IT or any relevant field
• Experience in Business Analyst/Reporting Analyst role, with Qlikview, Power BI, or Tableau experience.
• Systems/technical expertise and/or insurance industry experience, with increasing levels of experience in systems/technology like SAS, SQL, and Access.
• Familiarity with advanced analytical techniques in Python or R, such as regression, ONA, NLP, and neural networks.
• Property and casualty insurance industry experience.
• Proven experience improving process, data, reporting, and insights within a People Analytics position using Workday.
• Experience in translating data into actionable insights.
• Familiarity with working in an outsourced IT environment.
• Experience working with relational databases, emerging data sources, and developing reporting and data analytic solutions.
• Business intelligence development experience with an insurance or financial services firm.

Ally
The Outsourcing Team
Recruit Express Pte Ltd
EA: 99C4599

Role Summary

The Senior/Principal Data Analyst - Reporting Specialist is responsible for leading the design, development and implementation of digital analytics, automation and communication solutions to support project and site operations. The role spans Power BI–based reporting, Power Platform applications, business process automation and digital content development, delivered in accordance with Client and public sector information management and governance standards.

The role requires independent delivery across the full solution lifecycle, strong stakeholder engagement, and the ability to translate operational, business and communication requirements into scalable digital solutions.

________________________________________

Key Responsibilities

Digital Reporting & Analytics

• Design and develop structured data models and Power BI dashboards to visualise project performance indicators (e.g. construction progress, schedule, production, quality and HSE metrics).

• Translate complex project and operational data into clear insights to support decision making by site management and senior stakeholders.

• Ensure all reporting outputs comply with Client digital governance, data management and information security requirements.

Power Platform & Business Process Automation

• Lead the design, development and rollout of Power Apps solutions to digitalise operational workflows, including site observation and inspection tools capturing progress, quality and HSE observations.

• Implement business process automation using Power Automate and related tools to reduce manual reporting, data handling and approval processes.

• Own end-to-end solution delivery including requirements definition, solution design, build, testing, deployment, data validation and continuous improvement.

• Establish data quality checks, validation rules and governance controls for automated processes and applications.

Data Collection, Reporting & Standardisation

• Champion structured data collection and data sharing initiatives between the Client, contractors and project teams.

• Design and implement standardised weekly and monthly data collection templates aligned with project controls and reporting requirements.

• Produce and assure weekly and monthly site performance reports using digital dashboards and structured reporting outputs.

Digital Communications & Content Enablement

• Support project and stakeholder communications through the development of digital communication materials, including short marketing or explainer videos demonstrating digital tools, dashboards or process improvements.

• Translate technical digital solutions into clear, accessible content for non technical audiences to support adoption, engagement and change enablement.

• Ensure digital communication outputs align with Client branding, messaging and information governance standards.

Stakeholder Engagement & Capability Building

• Act as a key interface between site teams, contractors and digital stakeholders to ensure solutions meet operational needs.

• Deliver training sessions, onboarding materials and user guidance for digital tools and automated processes.

• Collect and analyse user feedback to continuously improve usability, performance and adoption.

Leadership & Continuous Improvement

• Provide technical guidance and informal mentoring to junior team members contributing to digital delivery.

• Contribute to internal best practices, playbooks and governance frameworks for Power BI, Power Platform and process automation delivery.

• Support continuous improvement and innovation initiatives aligned to Client and organisational objectives.

________________________________________

Qualifications & Experience

Essential

• Bachelor’s degree in a relevant discipline; a Master’s degree is strongly preferred (e.g. Digital Transformation, Data Analytics, Business Analysis, Engineering, Information Systems, Strategic Marketing, or related fields).

• 5–10 years’ experience in digital delivery, business process automation, data analytics, project controls or related consulting roles.

• Demonstrated experience delivering Power BI dashboards, including data modelling and DAX.

• Practical experience with Power Apps and business workflow automation (e.g. Power Automate).

• Experience designing or supporting process digitalisation and automation initiatives in a project or operational environment.

• Strong analytical, structured problem solving and stakeholder engagement skills.

• Ability to communicate digital and technical concepts clearly to non technical users.

• Self- organised, proactive and capable of working independently.

• Fluent in spoken and written English.

Desirable

• Master’s degree (MSc or equivalent).

• Proficiency in Mandarin (spoken and/or written), with the ability to communicate effectively with Mandarin speaking stakeholders, vendors or project teams.

• Experience supporting projects with international or cross regional stakeholders.

• Experience in infrastructure, construction, energy or capital projects.

• Experience producing digital communication or marketing content (e.g. short videos, demos, enablement materials) to support solution adoption.

• Experience contributing to governance, standards or internal capability building initiatives.

PASSIONATE AND CREATIVE OCCUPATIONAL THERAPIST WANTED!
This role is perfect for someone with a genuine passion for helping individuals overcome challenges and achieve their full potential.

Key Responsibilities:

• Provide individualised assessments and therapies to children, teenagers, and young adults with learning and developmental challenges.
• Deliver therapy to children with sensory processing difficulties, working to enhance their daily lives.
• Collaborate with parents to create tailored strategies that support each child’s learning and growth at home.
• Work closely with a multidisciplinary team to provide holistic care that meets every child’s unique needs.

About You:

• Experience: At least 5 years of practice as an Occupational Therapist.
• Qualifications: A recognised degree/qualification in Occupational Therapy. Registration: Must be fully registered with the Allied Health Professions Council (AHPC).
• Skills & Passion: Comfortable working with children with autism, neuromuscular disorders, or developmental delays. You are passionate, approachable, organised and a great team player.

What You’ll Receive:

• Client-focused approach with a heartwarming, ethical work environment.
• Training in some of the world’s most transformative therapy techniques.
• The chance to work with a diverse range of patients and make a lasting difference.
• A competitive remuneration package that rewards your dedication and talent.

If you’re ready to take your career to the next level while making a meaningful impact, we’d love to hear from you! Please send your resume to careers@wingstherapycenter.com.

We regret that only shortlisted candidates will be contacted.

Join us in shaping brighter futures - one step, one movement, and one milestone at a time!

ABOUT WINGS THERAPY AND LEARNING CENTER (WINGS)

Founded in 2017, WINGS is Singapore’s first intensive therapy centre to offer transformative therapies such as Pediatric Physical Therapy, Occupational Therapy, Early Intervention, Suit Therapy (NeuroSuit™ and TheraSuit Method®), Spider Cage Therapy, Universal Exercise Unit, Dynamic Movement Intervention™ (DMI), Intensive Gait Training with LiteGait, Robotic Gait Training with Trexo Robotics, Task Specific Electrical Stimulation (TASES), Vibration Therapy with Galileo, Autism Fitness and Sports for The Special Child. WINGS also provides seating assessments, equipment consultations and dynamic orthotic solutions such TheraTogs™ and Dynamic Movement Orthoses®.

Since its inception, over 6500 babies, children, teenagers, and young adults have walked through our doors and found new options. At WINGS, our dedicated and highly trained therapists provide intensive programmes to help children and young adults with a broad range of conditions. 

These include, but are not limited to: Cerebral Palsy, Developmental Delay. Traumatic and Anoxic Brain Injuries, Spina Bifida, Ataxia, Dystonia/Athetosis, Hypertonicity, Hypotonicity, Post-Stroke, Down Syndrome, Genetic Disorders, Metabolic Disorders, Prematurity, Torticollis/Wry Neck (head tilt), Muscular Dystrophy, Delays in Developmental Milestones, Hypotonia (weakness, low tone), Hypertonia (tightness, high tone), Gross Motor Incoordination, Motor Planning Difficulties, Gait Difficulties, Orthotic Concerns and Neurological Problems. 

For more information, please visit: 

www.wingstherapycenter.com

· Bachelor's degree in Business, Information Technology, computer science, or related field

·  6+ years and above of experience in business analysis, with demonstrated expertise in enterprise-level projects

· Strong proficiency in business process modelling, requirements engineering

· Experience in configuration of low-code/no-code products. Familiarity with whole-of-Government tools like GatherSG, ApplySG, FormSG and Opus will beadvantageous.

· Expert knowledge of business analysis methodologies and best practices

· Excellent documentation and technical writing abilities

· Proficiency in tools like JIRA, Confluence.

· Experience with Agile methodologies and SDLC frameworks

· Strong verbal and written communication skills, including the ability to translate technical concepts for non-technical audiences and vice versa.

· Excellent problem-solving, analytical, and critical-thinking skills, with attention to detail, able to break down complex problems, identify patterns, and draw insightful conclusions from diverse data sources.

· Excellent stakeholder management and communication skills

​Our Client is an established and leading company in Singapore, who is seeking to recruit a Cyber Security Analyst.

KEY ROLES AND RESPONSIBILITIES

• Drive continuous improvement of Incident Response Framework, Incident Response Plan, Event Management, Standard Operation Procedure, Playbook and etc. for cybersecurity operations and incident response

• Perform advanced trend, pattern and statistical analysis to project future technical cyber threat scenarios

• Produce findings to help initialize or support law enforcement and counterintelligence investigations or activities

• Establish incident management procedures for the detection, reporting and handling of incidents

• Direct post-mortem activities following critical incidents

• Work closely with internal and external parties to manage the operation of SOC

• Manage security operation to ensure implemented security technologies and controls are effective and adequate to protect our infrastructure/business

• Track and analyse cybersecurity metrics for effectiveness, benchmarking and management reporting.

QUALIFICATIONS & EXPERIENCE

• 6 or more years of experience in running security operations including management of Security Operation Center (SOC).

• Technical know-how and experience in IT security solutions such as (but not limited to) and at least operated in more than one of the followings:-

• Network Security : F/W, IPS, VPN, UTM, NAC

• Knowledge in Checkpoint, Juniper, Cisco, Aruba and Fortigate, CyberArk, Tripwire, will be an added advantage

• Content Security : WEB Security, Anti-Spam/Anti-Virus

• End point Security : Anti-Virus/Malware, Host base IPS, DLP, BitLocker

• Security Information Management: SIEM, Security management, Forensics

• Experience in conducting detailed cyber security events investigation and analysis including leading and responding to cyber security incidents

• Relevant Cybersecurity Certifications such as CISM, CISSP, GCIH, GNFA, CCSK, CRIST will be an added advantage

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

About our group:

The Production Planning team at Seagate Singapore (W1) plays a critical role in orchestrating smooth factory operations by ensuring aligned production schedules, optimized capacity usage, accurate material planning, and timely delivery performance. The team partners closely with Manufacturing, Supply Chain, Engineering, IE, and Customer Operations to support both daily build execution and long term planning.

About the role - you will:

• Develop and maintain detailed production schedules to meet customer requirements, inventory targets, and factory capacity constraints.
• Coordinate with Manufacturing, Engineering, and Supply Chain to ensure readiness of materials, tools, and resources for smooth execution.
• Analyze production demand, output trends, equipment availability, and WIP status to recommend adjustments.
• Perform capacity planning and scenario analysis to support ramp plans, NPI builds, and recovery actions.
• Monitor daily build performance, identify risks, and drive cross functional issue resolution.
• Align build priorities with global planning teams, customer operations, and internal stakeholders.
• Maintain accurate planning data in MES/ERP systems and ensure compliance with planning processes.
• Support production meetings, escalation communication, and weekly/monthly planning reviews.
• Drive continuous improvement in planning accuracy, cycle time stability, and material flow.

About you:

• Highly organized, analytical, and detail oriented.
• Strong communication skills with the ability to influence cross functional teams.
• Comfortable working in a fast paced manufacturing environment with dynamic priorities.
• Proactive problem solver who thrives on collaboration and data driven decisions.

Your experience includes:

• Diploma or Bachelor’s degree in Supply Chain, Manufacturing, Industrial Engineering, Business, or related discipline.
• Experience in production planning, materials planning, supply chain, or manufacturing operations.
• Strong data analysis skills with proficiency in Excel, planning tools, or ERP/MES systems.
• Understanding of WIP flow, cycle time, capacity modeling, and build planning fundamentals.

Location:

Our Woodlands site is one of the largest electronics manufacturing sites in Singapore, housing our recording media operations. Spread over three sites, it is easily accessible via bus or from the MRT Station, with many employees taking mass transportation to work. Here at work, you can enjoy breakfast, lunch, dinner, and snacks at our onsite canteen and coffee shop. We offer a range of facilities including an in-house gym and dance studio, as well as after-work badminton and table tennis competitions. On-site celebrations and community volunteer opportunities also abound.

We are seeking an experienced Senior Business Intelligence Analyst to join our Data & Analytics team. In this role, you will partner closely with business and technology stakeholders to design, deliver and continuously enhance analytical solutions. You will also help strengthen self-service analytics capability while ensuring strong governance, quality and consistency.

Income Insurance is undergoing a strategic transformation across its business and technology landscape, with Business Intelligence playing a critical role in translating data into timely and actionable insights to support business growth, operational efficiency and informed decision-making.

Responsibilities:

• Partner with business stakeholders to understand objectives, KPIs and analytical requirements and translate them into effective BI solutions
• Lead and own end-to-end delivery of BI initiatives across multiple BI workstreams, encompassing prioritization, dependency management, requirements definition, implementation and continuous enhancement to ensure timely outcomes aligned with business objectives 
• Design, develop and maintain dashboards and reports to support enterprise reporting and analysis needs
• Analyse and interpret complex datasets to generate actionable insights and support data‑driven decision‑making 
• Create clear, intuitive data visualisations using Tableau to enable effective data storytelling 
• Enable and promote self‑service BI by delivering trusted data sources and well‑designed analytical products
• Provide guidance to stakeholders on BI tools, metrics, and best practices 
• Collaborate with data engineers, data office, and governance teams to ensure data quality, consistency, and lineage 
• Drive BI governance activities, including access management, usage monitoring and documentation
• Drive continuous improvement of BI standards, platforms and processes.

Qualifications:

• Degree in Maths / Statistics / Analytics / Technology / Business or a relevant discipline 
• Minimum 7 years’ working experience in business intelligence or analytics role
• Advanced proficiency in SQL; experience with Python or similar technologies is an advantage
• Experience working with data warehouses and cloud platforms (AWS preferred)
• Strong expertise in Tableau and other modern BI tools, with solid data visualization and storytelling skills
• Proven experience applying analytics in insurance, banking, financial services or multi-national corporations with large enterprise data environments
• Analytical, detail-oriented, ability to manage timelines and adapt to business needs 
• Strong communication and stakeholder management skills, with ability to work effectively across business and technology teams
• Experience leading multiple analytics initiatives or workstreams
• Demonstrated ability to influence stakeholders on priorities and KPI definitions

·        A Bachelor's or Master's degree in Business Administration, Finance, Information Technology, or a related field.

·        Proven experience as a business analyst at a senior level or equivalent, preferably within the banking or financial services industry, with a strong focus on wealth management or investment products.

· Deep understanding of business domains related to investment products (e.g., funds, bonds, FX, structured products, Equities, digital assets) or advisory domains (e.g., portfolio management, construction, rebalancing, Risk).

· Project management experience

· Demonstrable experience in the agile delivery of complex customer journeys and digital products from conceptualization to launch.

· Solid experience in analyzing and documenting requirements for system integrations and complex IT landscapes.

· Proficiency in various business analysis techniques and tools, including process mapping, data modeling, use case development, user story writing, and requirements management.

· Strong analytical, problem-solving, and critical thinking skills, with the ability to break down complex problems into manageable components.

We are seeking an application support analyst with a strong a strong focus on site reliability engineering (SRE) to ensure the reliability, scalability, and performance of our critical applications. In this role, you will bridge the gap between development and operations, applying software engineering principles to automate and optimise system reliability, troubleshoot application issues, and improve incident response.

Responsibilities:

Incident, Problem, Request and Change Management

• Provide tier-2/3 support for production applications, diagnose and resolve complex issues.
• Participate in on-call rotations, respond to incidents, conduct root cause analysis (RCA), and implement preventive measures.
• Perform and coordinate of testing and deployment of changes to the systems
• Creation and maintenance of customised scripts to generate reports for customers
• Improve monitoring, logging, and alerting to proactively detect and mitigate issues.

Reliability & Performance Optimisation

• Define and track SLAs for application reliability.
• Optimise application performance through system and process redesigns and working with infrastructure teams to tune performance of database and servers.

Automation

• Develop automation scripts / programs (Windows batch, Powershell, C++ application, Bash, etc.) to reduce manual toil.

Collaboration & Best Practices

• Work closely with development, infrastructure and security teams within the departments and vendors to improve system architecture.
• Document runbooks, troubleshooting guides, and best practices.

Requirements:

• 3+ years of experience in SRE or application support roles in financial institutions.
• Knowledge in back-office for securities and/or derivative business
• Understanding of financial products, mostly equities, would be beneficial
• Strong troubleshooting skills in distributed systems
• Hands-on experience with:

> Scripting (Powershell, Windows batch, Python, Bash) for automation.

> Microsoft .Net C# applications

• Proficient in Microsoft SQL Server data access commands, able to read stored procedure code, and have experience in huge data access
• Understanding of security best practices in application reliability.
• Strong analytical ability and problem-solving skills, good interpersonal and communication skills both written and verbal across different levels of management and users, customer, and vendors
• Diploma / Degree in Computer Science / Information Technology or equivalent
• Certifications like ITIL will be benefical.
• Plus: Exposure in financial industry with good working experience and understanding of various business processes within securities and futures brokering.

Job Description

My Client, a leading Securities Brokerage firm is looking for a detail-oriented and customer-focused Helpdesk Officer to join their Client Services team. You will serve as the first point of contact for clients, handling front-line enquiries and ensuring smooth processing of account-related requests in a fast-paced financial services environment.

Key Responsibilities:

• Provide excellent front-line support to clients by attending to enquiries at the counter and via phone/email.
• Manage and respond to incoming emails in a timely and professional manner.
• Review and process retail and corporate account opening applications (both manual and digital).
• Assess and handle account update requests, dormant account reactivations, and account closures.
• Conduct thorough KYC/AML screening and due diligence for new client onboarding.
• Process client requests including share transfers and other related services.
• Perform ad-hoc duties as assigned by the Team Lead or Head of Client Services.

Qualifications

• Diploma or bachelor’s degree in business, Finance, Banking, or a related field.
• 1–3 years of relevant experience in banking, brokerage, or financial services, preferably in client servicing, operations, or helpdesk.
• Hands-on experience in retail and corporate account opening and client onboarding processes.
• Familiarity with KYC/AML screening and regulatory requirements in the financial industry.
• Experience handling customer enquiries in a front-line or counter service environment.
• Exposure to processing account maintenance requests such as updates, reactivations, closures, and share transfers.

Skills & Competencies

• Strong communication and interpersonal skills with a customer service mindset.
• Excellent attention to detail and accuracy when reviewing documentation.
• Ability to multitask, prioritise effectively, and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office applications, especially Excel and Outlook.
• Strong organisational and email management skills.
• Proactive team player who is willing to take on ad-hoc tasks.

EA: 25C2690 | R1221146