• Manage and grow relationships with key corporate accounts through structured engagement and account development strategies.
• Identify and capture revenue opportunities in Supply Chain Financing, Factoring, and related financial solutions through cross-selling initiatives.
• Drive strategic collaborations and referral partnerships that contribute to sustainable revenue growth.
• Conduct regular client reviews and onsite engagements to ensure strong account performance and high client satisfaction.
• Act as the primary point of contact for strategic customers, overseeing issue resolution and service excellence.

Requirements:

• Degree in Business, Finance, or equivalent
• At least 4 years of experience in corporate or SME banking, or equivalent roles within financial services.
• Working knowledge of supply chain finance and factoring products.
• Strong stakeholder management, negotiation, and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Well established company
• Basic $ 4000 - $4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Improve customer service experience, create, engaged customers and facilitate department growth.
• Negotiate best rates with airlines and agents for interest of company.
• Negotiate best offer to client in interest of company.
• Take control of customer’s issues and follow problems through to resolution.
• Set a clear mission and deploy strategies focused towards that mission.
• Develop service procedures, policies and standards.
• Keep meticulous records and document customer service actions and discussions.
• Analyze statistics and compile accurate reports.
• Build excellent relationship with carriers, clients and service providers.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilize assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.
• Share information with management on customers and market conditions.
• The list of duties and responsibilities outlined above is representative and not a complete and detailed list of tasks which may be performed.

Job Requirements:

• Minimum 4 years’ experience in freight forwarding or logistics, with at least 2 years in a supervisory or managerial role
• Strong knowledge of air, sea, and road freight operations
• Excellent customer service, communication, and problem-solving skills
• Proven leadership and team management experience
• Ability to handle pressure, prioritize tasks, and meet deadlines
• Proficiency in freight management systems and MS Office
• Strong commercial awareness and customer-focused mindset

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Basic Salary UP $12,000 +Incentive

• AWS + Variable Bonus

• Excellent Welfare &Benefits

• Working location at Harbourfront

• Working hour: Monday –Friday (8:30am – 5:30pm)

• Well Established German MNC Freight Forwarding Company

Job Scope

• Lead and expand commercial chartering activities within the European market
• Develop and manage strategic relationships with charterers, owners, operators, and brokers
• Identify cargo opportunities and grow the company’s commercial presence
• Negotiate charter party terms and execute fixtures
• Monitor freight markets, vessel positions, and market developments
• Work closely with operations and management to optimize voyage performance and commercial returns
• Contribute actively to business development initiatives and long-term market strategy

Requirement

• Diploma / Degree in Business Administration / Logistics management or equivalent
• 5 – 8 years of chartering experience in shipping / freight forwarding industry
• Well-established industry connections across the European and/or Asian chartering market

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOOSOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

• Well Establish Company
• Basic $ 4000 - $ 4800 + Variable Bonus
• Excellent Welfare and Benefits + Career Progression
• Working location: Changi
• Working Days: Monday – Friday
• Working Hours: 9am – 6pm

Job Responsibilities:

• Responsible for getting in new clients.
• Build and nurture strong relationships with existing clients and identify sales leads to develop new business opportunity.
• Act as the main point of contact for client inquiries and concerns.
• Identify and pursue new business opportunities within the logistics sector.
• Conduct market research to discover potential clients and industries.
• Develop and implement effective sales strategies to meet and exceed revenue targets.
• Collaborate with the sales team to create compelling proposals and presentations.
• Negotiate terms and conditions with clients to secure mutually beneficial agreements.
• Work closely with internal teams, including operations and customer service, to ensure seamless service delivery.
• Provide regular sales reports and updates to the management team.
• Ensure high levels of customer satisfaction through proactive communication and issue resolution.
• Stay informed about industry trends, competitor activities, carriers and market conditions.
• Work on tenders/RFQs/Bids if required
• Other ad-hoc duties as assigned

Job Requirements:

• Possess minimum Diploma in Logistics or equivalent discipline
• Minimum 1-2 years of relevant sales experience in logistics or freight forwarding

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

LIONG ZHAO GUAN (R22107632)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is a well-established company in the logistics and freight forwarding industry, providing end-to-end transportation and distribution solutions across regional and international markets. Due to their current expansion plan, they are looking for a Sales Executive / Manager to join their commercial team. They are located in the (Central West) – easily accessible.

Responsibilities:

• Drive business growth by acquiring new corporate accounts within freight forwarding and logistics sectors

• Manage and expand existing customer portfolios to increase revenue opportunities

• Prepare and manage pricing proposals, RFQs, and tender submissions for prospective clients

• Conduct market outreach activities to identify potential business opportunities across B2B and e-commerce segments

• Coordinate with operations and customer service teams to ensure smooth execution of client requirements

• Monitor customer accounts, pricing structures, and shipment requirements to support commercial objectives

• Maintain accurate sales activity records, pipeline updates, and account information within internal systems

• Review freight rates and commercial terms to support profitability targets

• Follow up on sales enquiries, quotations, and project discussions with customers

• Prepare periodic sales updates and business development reports for management review

Requirements:

• Diploma or Degree in Business, Logistics, Supply Chain, Marketing, or related disciplines

• Minimum 2–3 years of sales experience within freight forwarding / 3PL

• Experience handling business development, account expansion, or customer acquisition activities

• Familiarity with quotation preparation, tender submissions, and freight pricing structures

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Our client is one of the leading players in the shipping sector. Due to business needs, they are now recruiting a Sales Manager to be part of their Sales team for ongoing transformation projects. They are located in the Central - easily accessible.

The Sales Manager's responsible is:

• Source and develop new business opportunities while maintaining strong relationships with existing clients.
• Manage customer enquiries, freight quotations, and shipment coordination promptly and professionally.
• Prepare quotations, participate in RFQs/tender submissions, and procure competitive rates from overseas agents and local vendors.
• Achieve sales targets and support business development initiatives alongside the Head of Sales.
• Maintain accurate CRM reporting and ensure effective coordination across commercial activities.
• Possess an existing client network within the logistics/freight forwarding industry is preferred.

Job Requirements:

• Min A Level and above
• Min 1 year of sales experience in sea freight sector
• Comfortable with a full hunter role

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R25157612 (Lim Yong Kang)

Our client is one of the leading players in the medical devices manufacturing sector. Due to business needs, they are now recruiting a Supply Chain Manager to be part of their Supply Chain team for ongoing transformation projects. They are located in the east.

The Supply Chain Manager's responsible is:

• Lead and oversee daily supply chain operations, including procurement, planning, logistics, and warehouse functions
• Develop and implement supply chain strategies, policies, and SOPs to support business objectives and operational efficiency
• Manage end-to-end supply chain activities, including demand planning, forecasting, procurement, inventory control, warehousing, and logistics
• Lead and develop Procurement and Warehouse teams, driving performance and continuous improvement
• Improve forecast accuracy and optimize inventory planning to minimize excess stock and material wastage
• Manage supplier sourcing, evaluation, negotiations, and performance to ensure a reliable and cost-effective supplier base
• Oversee warehouse and logistics operations, including inventory management, transportation coordination, and operational best practices
• Ensure inventory accuracy through effective stock control, cycle counts, and discrepancy resolution
• Drive supply chain improvement initiatives to enhance efficiency, reduce costs, and improve service levels
• Collaborate with internal stakeholders to support operational and business requirements

Job Requirements:

• Degree in supply chain related discipline
• Min 8 years experience in supply chain within medical devices sector
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Data Center Sourcing Manager

Job Summary

Altuscloud is seeking a Data Center Sourcing Manager to support the sourcing and procurement of colocation capacity for our cloud infrastructure platform. This role will be responsible for identifying suitable data center partners, conducting technical and commercial evaluations, and supporting vendor selection and contract negotiations to secure reliable and cost-effective infrastructure capacity.

The successful candidate will work closely with Engineering, Infrastructure, and Commercial teams to support the Company's regional growth and expansion plans.

Key Responsibilities

Data Center Sourcing & Procurement

• Support the development and execution of data center sourcing strategies to meet business growth requirements.
• Identify, evaluate, and engage potential colocation providers and infrastructure partners.
• Conduct technical and commercial assessments of data center facilities and service offerings.
• Support capacity planning activities and assist in securing suitable colocation space, power, and connectivity resources.
• Maintain relationships with existing and prospective data center providers.

Technical Evaluation

• Perform technical due diligence on data center facilities, including:Power availability and redundancyCooling systems (air-cooled and liquid-cooled environments)Network connectivity and carrier ecosystemSecurity, operational processes, and facility resilience
• Work with internal technical teams to validate infrastructure requirements and deployment feasibility.
• Assist in evaluating solutions for high-density compute environments.

Vendor Management & Commercial Support

• Prepare and manage Requests for Proposal (RFPs), Requests for Quotation (RFQs), and vendor evaluation processes.
• Support commercial discussions and contract negotiations with data center operators and service providers.
• Review pricing structures, service level agreements (SLAs), and commercial terms.
• Coordinate internal approvals and maintain procurement documentation.

Market Research & Industry Analysis

• Monitor market developments, pricing trends, and capacity availability across key regions.
• Conduct competitive and market analysis to support sourcing decisions.
• Provide insights and recommendations on emerging data center technologies and infrastructure trends.

Cross-Functional Collaboration

• Collaborate with Engineering, Infrastructure, Operations, Finance, Legal, and Business teams throughout the sourcing lifecycle.
• Support contract review and vendor onboarding processes.
• Participate in internal planning and reporting activities related to infrastructure expansion projects.

Requirements

• Bachelor's Degree in Engineering, Supply Chain Management, Business Administration, Information Technology, or a related discipline.
• At least 4 years of relevant experience in data center sourcing, colocation procurement, infrastructure procurement, vendor management, or related fields.
• Experience evaluating or procuring data center capacity, including colocation space, power, cooling, and connectivity services.
• Good understanding of data center infrastructure concepts, including power density, cooling technologies, redundancy models, and networking fundamentals.
• Strong communication, stakeholder management, and negotiation skills.
• Ability to work effectively with both technical and commercial teams.
• Strong organizational and project coordination capabilities.
• Willingness to undertake occasional regional travel when required.

Preferred Qualifications

• Experience supporting cloud infrastructure, AI infrastructure, high-performance computing (HPC), or related technology environments.
• Exposure to data center providers and infrastructure markets in Singapore, APAC, or other international regions.
• Familiarity with high-density rack deployments and advanced cooling technologies.
• Experience working in a fast-growing technology, cloud, or infrastructure-related business environment.

Equal Opportunity Statement

Altuscloud is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace and welcome applications from qualified candidates regardless of background.

We are seeking an experienced and strategic Senior Manager, import to lead and oversee the company’s import operations, ensuring efficient execution of all import activities in alignment with business objectives, project timelines, and regulatory requirements. The ideal candidate should possess more than 10 years of experience in import management with a strong foundation in Project Cargo and Trading. This role will be responsible for managing end-to-end import operations, vendor coordination, regulatory compliance, sourcing activities, and team leadership to support large-scale business operations.

Key Responsibilities:

Import Operations Management

• Lead and oversee the overall import department operations to ensure smooth and efficient execution of import activities.
• Plan, implement, and optimize import flow strategies based on vendor requirements and customer demand.
• Manage and monitor the end-to-end import process, including shipping documentation, customs clearance, logistics coordination, and delivery timelines.
• Handle and oversee import shipments

Machinery &Equipment Sourcing

• Organize and coordinate sourcing activities for machinery, equipment, and supporting spare parts required for operational and project needs.
• Collaborate closely with internal stakeholders and external suppliers to ensure timely procurement and delivery.
• Manage sourcing and procurement transactions

Regulatory Compliance& Risk Management

• Conduct research and maintain up-to-date knowledge of import regulations, customs procedures, tariffs, and trade compliance requirements.
• Provide guidance and advisory support to various departments on import-related matters.
• Collaborate with the Finance team to manage inventory controls, import costing, loans, insurance matters, and financial risk considerations.
• Handle and support import-related regulatory and operational issues

Leadership & Team Development

• Lead, mentor, and develop the import department team to strengthen operational capabilities and performance standards.
• Manage and oversee a team of subordinates.
• Drive continuous improvement initiatives, operational efficiency, and capability-building programs within the department.
• Foster a collaborative, disciplined, and high-performance working environment.

Requirements

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, International Trade, Engineering, or related discipline.
• Minimum 10 years of experience in Import Management, preferably within Project Cargo, Heavy Equipment, Trading, or Manufacturing industries.
• Strong knowledge of international trade regulations, customs procedures, shipping documentation, and import compliance.
• Proven experience in managing high-volume import operations and vendor coordination.
• Strong leadership, communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Proficient in Microsoft Office and ERP/logistics management systems.

Our client is a Global MNC in the Logistics and Freight forwarding industry. Due to their current expansion plan, they are looking for a Business Development Manager to join their team, in hopes of developing the current high performing team. They are located in East.

Job Responsibilities:

• Identify and develop new business opportunities to expand market share and drive revenue growth.
• Manage relationships with both existing and prospective clients, ensuring timely follow-up on business needs.
• Conduct sales activities including client visits, presentations, service proposals, and solution demonstrations.
• Negotiate contracts and service packages while ensuring competitive and commercially viable terms.
• Maintain accurate CRM records, quotations, and sales reports, while collaborating with internal teams to ensure smooth service delivery.

Requirements:

• Diploma/Degree in related discipline

• With at least 3 years of relevant experiences in the freight forwarding industry

• Demonstrate aptitudes and skills of speaking, and written communication

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

1. Support the leadership of the Airfreight Import Customer Service team

2. Supervise and guide team members handling end-to-end import processes

3. Oversee daily import operations including documentation, coordination with carriers, customs compliance, billing, and job closure

4. Monitor service performance against SLAs and KPIs, escalating issues where necessary

5. Handle complex customer escalations and operational challenges

6. Collaborate with internal teams such as Operations and Customs to ensure smooth shipment execution

7. Support continuous process improvement initiatives and ensure compliance with internal procedures and regulatory requirements

Requirements:

• Supervisory or senior-level experience in airfreight import customer service or operations

• Strong understanding of airfreight import workflows, documentation, and customs requirements

• Good leadership, communication, and problem-solving skills

• Hands-on experience with CargoWise system is preferred
  

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: gs1@talenttradersg.com

EA License No.: 13C6305

Reg. No.: R23117344 (Tiong Tian Ho)

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Are you currently in the freight-forwarding industry? Possess knowledge on ship spares logistics? Look no further!

Faststream Recruitment has partnered with a local organization who is looking to grow their presence in Singapore. We are looking for a Business Sales and Operations Manager.

Responsibilities:

• Oversee daily operations: order management, logistics, and fulfilment with high OTIF (on-time in-full) performance.
• Improve processes and implement KPIs for cycle time, cost-to-serve, and customer satisfaction.
• Drive sales growth through pipeline management, pricing discipline, and accurate forecasting.
• Lead S&OP reviews to align revenue growth with operational optimization
• Manage and develop a cross-functional team, fostering collaboration between Sales and Operations.
• Ensure effective use of systems and maintain data accuracy.
• Execute continuous improvement projects and support strategic initiatives.

Key Requirements:

• Bachelor’s degree in Business, Supply Chain, or related field
• 7–10 years in B2B Sales in Marine Industry with proven sales results
• Maritime and logistics experience is a must

Jeralyn Chong (EA Reg no: R21100780)

Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

Our client is a leading multinational company in the automotive industry. Below position is open urgently.

• Employment Type: 12-Month Contract (Renewable)

• Working Hours: Regular Office Hours

The Office Manager is responsible for the operational support of the office in all aspects of office management. The responsibilities include, but is not limited to:-

• Ensure smooth daily office operations, cleanliness, and overall workplace efficiency

• Manage procurement of office and pantry supplies and maintain optimal inventory levels

• Oversee office facilities maintenance, refurbishment, and relocation projects

• Build and maintain strong relationships with vendors, service providers, and building management

• Work closely with IT to support building power shutdown exercises

• Coordinate office visuals and branding updates with the Marketing team

• Maintain compliance documentation, inspections, ergonomic surveys, and safety training coordination

• Coordinate onboarding safety orientation and exit clearance processes

• Arrange accommodation and tenancy administration with external property agents

• Maintain Office Admin portal and monthly staff directory updates

• Support HR wellness programs and employee engagement initiatives

Requirements:

• Diploma or Degree with 4–6 years’ experience in office management, facilities, or administration

• Strong experience in vendor management, procurement, and budget control

• Proficient in MS Office (SAP knowledge is an advantage)

• Excellent communication and stakeholder management skills

• Highly organized, proactive, and detail-oriented

• Able to prioritize tasks and perform well in a fast-paced environment

• Comfortable working in a matrix organization

About Autoclinic

Autoclinic is a premier independent automotive workshop in Singapore specializing in the advanced repair, maintenance, and tuning of continental vehicles, specifically BMW and Porsche. We pride ourselves on delivering dealership-level diagnostics and workmanship with a highly personalized customer experience.

Position Overview

We are seeking a highly experienced, technically exceptional, and leadership-driven Workshop Manager to oversee our workshop operations. You will be responsible for leading a dedicated team of 5 mechanics, ensuring optimal workflow, maintaining stringent quality control, and fostering a culture of continuous learning and strong teamwork.

• Location: Singapore

• Employment Type: Full-time

• Eligibility: Singapore Citizens or Permanent Residents (PR) only

Key Responsibilities

1. Team Leadership & Development

• Lead, mentor, and motivate a team of automotive mechanics.

• Identify skill gaps and implement training and development programs to keep the team updated on the latest BMW and Porsche technologies, diagnostic tools, and repair methodologies.

• Build a cohesive, high-performance team culture rooted in mutual respect, clear communication, and accountability.

2. Workshop Operations & Scheduling

• Manage daily workshop workflow, including careful work planning, job scheduling, and load balancing among mechanics to maximize efficiency and minimize vehicle downtime.

• Supervise complex diagnostic and repair jobs, providing technical guidance on tricky BMW and Porsche cases (e.g., engine overhauls, advanced electrical troubleshooting, transmission issues).

• Maintain strict quality control standards to ensure "right-first-time" repairs and zero back-jobs.

3. Resource & Inventory Management

• Oversee workshop equipment maintenance, ensuring all specialized BMW/Porsche diagnostic tools and machinery are calibrated and well-maintained.

• Coordinate with the parts department to ensure the timely availability of genuine or high-quality OEM parts.

• Enforce strict workplace safety, health (WSH), and cleanliness standards within the workshop.

Requirements & Qualifications

• Nationality: Must be a Singapore Citizen or Permanent Resident (PR).

• Technical Experience: Minimum of 10 years of hands-on experience in the repair, maintenance, and diagnostics of continental cars, with a heavy emphasis on BMW and Porsche models.

• Leadership Experience: Minimum of 5 years of supervisory or managerial experience in an automotive workshop environment.

• Expertise: Deep familiarity with BMW ISTA/IDED, Porsche PIWIS diagnostic systems, and specialized tools. Strong understanding of mechanical, hydraulic, and electrical automotive systems.

• Soft Skills: Exceptional organizational and scheduling skills, strong conflict-resolution abilities, and a proven track record of strengthening team dynamics.

• Communication: Fluency in English (both written and spoken) to effectively communicate with the team and occasionally assist with high-level customer technical consultations.

What We Offer

• Competitive salary package commensurate with experience and expertise.

• Performance-based bonuses and incentives.

• A well-equipped, professional working environment with a focus on high-end vehicles.

• Career stability within a reputable and growing specialist workshop.

How to Apply

Interested candidates who meet all the above criteria are invited to send their updated resume, current/expected salary, and availability to careers@autoclinic.com.

Note: Only shortlisted candidates will be notified.

Get to Know the Team

GrabMart is Grab's premier on-demand daily essentials and grocery delivery service, bringing everything from local storefronts to our customers' doorsteps. Operating within Grab's massive ecosystem, our mission is to deliver unmatched speed, convenience, and reliability to millions of consumers across Southeast Asia.

Get to Know the Role

As the Manager of Supply Chain Operations Excellence, you will design, implement, and scale world-class standard operating procedures (SOPs) across our qCommerce network of dark stores and distribution centers.

Serving as the champion for operational excellence, you will lead continuous optimization efforts to drive measurable improvements across our core supply chain metrics, including reliability, lead time (LT), and Service Level Agreements (SLAs).

You will report to Head of Supply Chain and be based onsite at Petaling Jaya office.

The Critical Tasks You Will Perform

• Standard Work & Process Design: Design, document, and enforce standard work (SOPs) for all in-store and warehouse fulfillment activities, including picking, packing, counter handover flow, and outbound processes.
• Operational Excellence (OE) Implementation: Strengthen in-store operations by designing and rolling out roles like the 'store captain' to push for operation quality and ensuring adherence to key performance indicators like pick/pack/ready on time metrics.
• Continuous Optimization: Identify and address process bottlenecks and inefficiencies across the supply chain, such as reducing store operation lead time by redesigning outbound processes or optimizing manpower planning.
• Performance Monitoring & Improvement: Build and utilize monitoring tools like the operation performance center and dashboards to monitor operational metrics, review alarms, and manage critical systems.
• Last-Mile Fulfillment Optimization: Lead the continuous improvement of last-mile delivery processes, including rolling out new fulfillment orchestrations to improve reliability.
• Warehouse and Dark Store Layout Design: Lead the end-to-end design, implementation, and optimization of dark store and distribution center layouts (e.g., racking, cold chain/chiller placement, inbound/outbound zones) to maximize space utilization, minimize pick travel time, and improve material handling efficiency.
• Risk & Incident Management: Set up response mechanisms to address force majeure events (e.g., heavy rain, floods) and proactively manage potential incidents to maintain reliability and meet SLAs.

Key Performance Indicators (KPIs)

Performance will be measured against critical OE metrics, including:

• Reliability: Order Completion Rate, Completed Filled Rate, and Pax/Mex/Dax Request Cancellation Rates.
• Lead Time (LT): Create to Delivery time, and breakdown metrics such as Accept to Ship LT and Accept to Pick Start LT.
• SLA & Compliance: Ship On Time Rate, Deliver On Time Rate, and MOR Adoption Rate.