Total 539 Manager level Transportation / Logistics job vacancies

The Contracts Management Department manages high monetary value transactions, enforces contract compliance, and fosters strong client relationships vital to AerCap’s continued success.  Working in adynamic and challenging environment, the Contracts Manager is responsible for directing all related aspects of assigned leases for the contracts’ life cycle and managing AerCap and client compliance with the terms of the contract, corporate policies, and government regulations. This position is engaged in, among other things, ensuring agreements are accurately managed, liaising with other departments to ensure thorough execution of the least terms, and managing delivery, return, and sales transactions, and maintaining the information in corporate database.  To succeed, the Contracts Manager must pay meticulous attention to detail, exercise strong communication skills in English, be client-focused, and be adept at managing multiple, competing priorities simultaneously.

ESSENTIAL FUNCTIONS OF THE JOB

Monitor and Ensure Lease Compliance

·        Monitor, check and manage lease/purchase/sale stipulations and requirements as well as track critical events, in line with the terms of the agreement and policies and procedures, in order to ensure compliance with the various aircraft agreements(Lease, Sale and Purchase) and Letter of Credit Management.

Aircraft Delivery and Redelivery

·        Interact with airline clients, check and prepare certain Conditions Precedents (CPs) and reconcile any outstanding receivables, as outlined in the contract and per the policies and procedures, in order to ensure that delivery and redelivery of aircraft in accordance with the contractual agreements will take place.

Database Management

·        Capture and manage integrity of all relevant lease and portfolio lease information in AerCap’s corporate management system (CMS), in line with policies and procedures, in order to make all contractual data available companywide.

Receivables/Reconciliation

·        Collect receivables and check outstanding payments from customers, prepare and send out demand letters and notices of default, as well as reconcile security deposits and lease payments, in accordance with policies and procedures, with the purpose of overseeing and influencing the in and out flow of funds during the lease term.

Legal Documents

·        Prepare ancillary legal documents and correspondence such as draft relevant Conditions Precedent in line with the terms and conditions set forth in the contract and the policies and procedures.

Internal Reporting

·        Prepare and distribute reports, in line with AerCap’s requirements, in order to provide internal and external parties with relevant and up to date lease/portfolio information.

Other

·        Manage ad-hoc special transactions or regulatory requirements (e.g., Cape Town Registrations, Eurocontrol, Customs, Sarbanes-Oxley Audits), register and / or deregister aircraft using knowledge of specific aviation authority requirements, mange intra-department and team projects.

JOBREQUIREMENTS, QUALIFICATIONS & COMPETENCIES

Educational/Experience

·        Bachelor’s degree or relevant experience.

·        3-6 years of prior corporate contract experience, preferably in the aviation industry.

Technical/Functional

·        Strong verbal and written communication skills in business English.

·        High proficiency in Microsoft Excel, Word, and Outlook.

·        Understand databases and document management systems.

·        Understand the impact document terms have on various business areas.

Client Relationship

·        Develop and foster long-term client relationships.

·        Work with other departments, manufacturers, and third parties.

·        Effectively and confidently communicate with senior management.

Teamwork

·        Ensure seamless functioning and communication between the various offices.

·        Liaise with other departments to ensure the complete execution of lease terms.

·        Must work well both independently and in teams.

Additional Competencies

·        Detail-oriented, organised, and able to handle multiple priorities and deadlines simultaneously.

·        Extraordinary attention to overall quality of the final product.

·        Flexible, self-starting, and tenacious with an exceptional aptitude for dealing with ambiguity.

·        Proactive about addressing problems and proven problem-solving skills.

·        Able to excel in high-stress situations.

PERFORMANCEINDICATOR

·        Job knowledge.

·        Efficiency.

·        Accuracy.

·        Problem solving

·        Dependability.

·        Flexibility.

The S&OP Leader will lead the global strategy around the Sales & Operations process for our LCS Business. This strategy includes order plant selection and support product transfers, capacity and material evaluations. These evaluations will set the initial order/project promise date for delivery performance. You will lead the customer communication processes around S&OP coordination between the assigned ETO teams and ISC. As an individual contributor, the expectation is that you will use management skill. You will also use change management skills to improve performance. These improvements will relate to production planning, Sales and Operations Planning, Supply Forecasting, Capacity Balancing, Delivery Service, and Cumulative Lead time. You will focus on these improvements for the assigned departments. The S&OP Leader will establish capacity, build and shipment plans in multiple global manufacturing locations. Depending on responsible area this will include: Chennai, IN, Singapore, Richland Centre – WI, Monterrey - MX, facilities. Business process performance improvements will promote through working relationships with the department and customers, P&IC teams, Plant Managers, and Master Production Schedulers.

Your Responsibilities:

• Work with the plant materials/production organisation to plan the monthly planning review process to establish appropriate capacity levels and create the supply plan. Measure available capacity vs. load at a global BU level and make capacity recommendations.

• Work with specific customers, team leaders, and sales to plan the month Demand planning review process to establish appropriate orders forecasting.

• Coordinate and facilitate Sales, Customers and Operations Process; identify gaps in Supply and Demand to establish a single agreement forecast.

• Establish ownership of the unscheduled backlog and coordinate plant assignment. Maintain the plant capability matrix supporting plant assignment with engineering and plant teams.

• Lead improvements in flexibility/capability to improve overall loading to maximise plant capacity use.

• Tracking, reporting the relevant performance measures; suggest and implement improvement opportunities.

• Manage the output of the S&OP for the purposes of develop and managing detailed component inventory forecasting; Lead creation of monthly supply forecasts for main suppliers.

• Publish order lead times

• Participate in roll out of Advanced Planning System for ETO Demand Planning

The Essentials - You Will Have:

• Bachelor's Degree and at least 8 years progressive experience in Materials, Manufacturing Operations, Purchasing, or other Supply Chain function.

• Data Analytical Skills

• Management Skills

The Preferred - You Might Also Have:

• Master's Degree, or other related advanced degree or certification.

• APICS Certification CPIM/CSCP

• SAP Experience Preferred (WM, PP, MM)

• Model/Optimization Skills

• Experience in ETO manufacturing environment

• Customer-facing interactions

What We Offer:

Our benefits package includes …

• Comprehensive mindfulness programs with a premium membership to Calm

• Volunteer Paid Time off available after 6 months of employment for eligible employees

• Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.

• Employee Assistance Program

• Personalized wellbeing programs through our OnTrack program

• On-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

• Manage and grow relationships with key corporate accounts through structured engagement and account development strategies.
• Identify and capture revenue opportunities in Supply Chain Financing, Factoring, and related financial solutions through cross-selling initiatives.
• Drive strategic collaborations and referral partnerships that contribute to sustainable revenue growth.
• Conduct regular client reviews and onsite engagements to ensure strong account performance and high client satisfaction.
• Act as the primary point of contact for strategic customers, overseeing issue resolution and service excellence.

Requirements:

• Degree in Business, Finance, or equivalent
• At least 4 years of experience in corporate or SME banking, or equivalent roles within financial services.
• Working knowledge of supply chain finance and factoring products.
• Strong stakeholder management, negotiation, and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

1. Team Management: Supervising and coordinating the activities of staff, including hiring, training, and scheduling shifts.
2. Customer Service: Ensuring excellent customer service standards are maintained, handling customer inquiries, and resolving complaints efficiently.
3. Inventory Management: Overseeing inventory levels, placing orders for ingredients and supplies, and monitoring stock rotation to minimize waste.
4. Quality Control: Ensuring that all products meet company standards and comply with health and safety regulations.
5. Operational Efficiency: Optimizing workflow processes to maximize efficiency and minimize waiting times for customers.
6. Cash Management: Handling cash transactions, balancing cash registers, and ensuring accuracy in financial transactions.
7. Hygiene and Safety: Enforcing strict hygiene and safety standards in the workplace, including cleanliness and food handling procedures.
8. Reporting: Preparing reports on sales performance, inventory levels, and staff productivity for management review.

Our client is a well-established company in the logistics and freight forwarding industry, providing end-to-end transportation and distribution solutions across regional and international markets. Due to their current expansion plan, they are looking for a Sales Executive / Manager to join their commercial team. They are located in the (Central West) – easily accessible.

Responsibilities:

• Drive business growth by acquiring new corporate accounts within freight forwarding and logistics sectors

• Manage and expand existing customer portfolios to increase revenue opportunities

• Prepare and manage pricing proposals, RFQs, and tender submissions for prospective clients

• Conduct market outreach activities to identify potential business opportunities across B2B and e-commerce segments

• Coordinate with operations and customer service teams to ensure smooth execution of client requirements

• Monitor customer accounts, pricing structures, and shipment requirements to support commercial objectives

• Maintain accurate sales activity records, pipeline updates, and account information within internal systems

• Review freight rates and commercial terms to support profitability targets

• Follow up on sales enquiries, quotations, and project discussions with customers

• Prepare periodic sales updates and business development reports for management review

Requirements:

• Diploma or Degree in Business, Logistics, Supply Chain, Marketing, or related disciplines

• Minimum 2–3 years of sales experience within freight forwarding / 3PL

• Experience handling business development, account expansion, or customer acquisition activities

• Familiarity with quotation preparation, tender submissions, and freight pricing structures

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

• Manage and grow relationships with key corporate accounts through structured engagement and account development strategies.
• Identify and capture revenue opportunities in Supply Chain Financing, Factoring, and related financial solutions through cross-selling initiatives.
• Drive strategic collaborations and referral partnerships that contribute to sustainable revenue growth.
• Conduct regular client reviews and onsite engagements to ensure strong account performance and high client satisfaction.
• Act as the primary point of contact for strategic customers, overseeing issue resolution and service excellence.

Requirements:

• Degree in Business, Finance, or equivalent
• At least 4 years of experience in corporate or SME banking, or equivalent roles within financial services.
• Working knowledge of supply chain finance and factoring products.
• Strong stakeholder management, negotiation, and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Our client is a well-established company in the logistics and freight forwarding industry, providing end-to-end transportation and distribution solutions across regional and international markets. Due to their current expansion plan, they are looking for a Sales Executive / Manager to join their commercial team. They are located in the (Central West) – easily accessible.

Responsibilities:

• Drive business growth by acquiring new corporate accounts within freight forwarding and logistics sectors

• Manage and expand existing customer portfolios to increase revenue opportunities

• Prepare and manage pricing proposals, RFQs, and tender submissions for prospective clients

• Conduct market outreach activities to identify potential business opportunities across B2B and e-commerce segments

• Coordinate with operations and customer service teams to ensure smooth execution of client requirements

• Monitor customer accounts, pricing structures, and shipment requirements to support commercial objectives

• Maintain accurate sales activity records, pipeline updates, and account information within internal systems

• Review freight rates and commercial terms to support profitability targets

• Follow up on sales enquiries, quotations, and project discussions with customers

• Prepare periodic sales updates and business development reports for management review

Requirements:

• Diploma or Degree in Business, Logistics, Supply Chain, Marketing, or related disciplines

• Minimum 2–3 years of sales experience within freight forwarding / 3PL

• Experience handling business development, account expansion, or customer acquisition activities

• Familiarity with quotation preparation, tender submissions, and freight pricing structures

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.
We regret that only shortlisted candidates will be notified.

Email Address: job•@recruitpedia.sg
EA License No: 19C9682
EA Personnel No: R22104769
EA Personnel Name: Ong Boon Kiet (Travys)

Responsibilities:

• Assist the undersigned in managing corporate compliance matters for various group companies in Singapore and Dubai
• Ensure timely filing of statutory returns, regulatory submissions, and corporate documentation
• Maintain and update corporate records, registers, and compliance trackers
• Liaise with regulatory authorities, external advisors, auditors, and company secretaries
• Monitor changes in relevant laws and regulations and advise management on compliance requirements
• Support board meetings, including preparation of resolutions and minutes where required
• Ensure adherence to corporate governance standards and internal policies across jurisdictions

Requirements:

• Degree in Commerce (or equivalent qualification)
• Qualified Company Secretary / Inter Company Secretary certification is mandatory
• 4–5 years of experience handling corporate compliance matters
• Strong knowledge of corporate laws and regulatory frameworks in Singapore (knowledge of Dubai regulations is an advantage)
• Detail-oriented with strong organisational and documentation skills
• Good communication and stakeholder management abilities

Full-Time Halal Butcher / Retail Sales (North Area)

We are hiring a

Full-Time Halal Butcher & Retail Sales Associate

for our butchery shop in the

North region

. You will handle mutton meat preparation, serve customers, and drive shop sales.

What You Will Do

• Meat Cutting: Cut, slice, and prepare mutton meat according to Halal standards.
• Serve Customers: Welcome shoppers, take meat orders, and recommend cuts.
• Drive Sales: Promote premium meat selections to meet daily shop targets.
• Hygiene & Safety: Keep the butcher station, tools, and cold room clean.
• Stock Control: Monitor meat freshness and keep displays well-stocked.

What We Look For

• Commitment: Full-time role (6-day work week, includes weekends/holidays).
• Experience: 2+ years of meat cutting or Halal butchery experience.
• Skills: Safe knife handling and polite customer service skills.
• Language: Ability to speak with a diverse range of local customers.

Salary & Benefits

• Monthly Earnings: Attractive base salary + performance incentives).

How to Apply

• Contact Person: Please WhatsApp or call Rahman at 87531321 to apply directly.

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across millions of hotels and holiday properties, flights, and experiences worldwide.

About the Team

Agoda launched Flights in 2019 and is now scaling rapidly to become a leading Flights OTA across APAC. With Singapore and Malaysia identified as key growth markets, we are expanding our commercial team to capture this opportunity.

The Opportunity

As the Leader for Flights in Singapore and Malaysia, you will play a pivotal role in shaping Agoda's market presence, driving partner strategy, and building the foundations for long-term success. This is a high-impact, highly visible role at the intersection of commercial negotiations, strategic partnerships, and cross-functional leadership.

You will operate with end-to-end ownership of the Singapore and Malaysia market: identifying and closing new partnerships, optimizing performance with existing partners, and ensuring Agoda delivers unmatched value to travelers and suppliers alike. While this is an individual contributor role, you will function as Agoda's commercial face in-market, working directly with C-level executives of our partners across Singapore, Malaysia, and China, supported by global teams across Product, Marketing, Finance, Legal, and more.

Key Responsibilities

• Set the strategy: define and execute market strategies for Singapore and Malaysia, while managing key airline partner relationships across the China market, balancing growth, profitability, and long-term competitive positioning
• Lead commercial negotiations: own pricing, availability, and commercial terms with airline partners across Singapore, Malaysia, and China to maximize Agoda's competitiveness
• Be the market voice: act as the go-to expert on Singapore and Malaysia aviation and online travel — including the China-based partners within scope — sharing insights with internal teams and shaping Agoda's product and growth strategy
• Deliver partner success: build deep, trusted executive-level relationships with suppliers across Singapore, Malaysia, and China, driving joint initiatives that enhance distribution, revenue, and customer experience
• Drive execution excellence: ensure partners' day-to-day needs are met by collaborating with Agoda's regional supply teams, operations, and product specialists
• Analyze and optimize: use data and insights to drive decision-making, identify opportunities, test solutions, and iterate quickly
• Innovate at scale: conceptualize and launch new commercial models, distribution initiatives, and customer-facing features that unlock growth

Requirements

• 5+ years of experience in the Flights, OTA, or airline industry with strong exposure to commercial negotiations, distribution, and market strategy (experience in Singapore, Malaysia, and China markets highly preferred)
• Proven track record of delivering growth through partnerships, negotiations, and strategy execution
• Commercial acumen with the ability to balance short-term results and long-term market building
• Strong executive presence and communication skills; able to manage complex conversations at senior levels
• Proficiency in English and Mandarin is required to manage partner relationships (in Singapore, Malaysia, and China markets) and communicate effectively across regional and global teams
• Entrepreneurial mindset with hands-on execution capabilities and comfort operating in fast-moving, ambiguous environments
• Analytical rigor; demonstrated ability to use data to shape decisions and influence stakeholders
• Experience developing and executing end-to-end business plans that cut across commercial, operational, legal, and marketing dimensions

We welcome applications from Singaporeans, Singapore Permanent Residents, and candidates of all backgrounds who meet the job requirements. Agoda is an equal opportunity employer committed to a diverse and inclusive workplace.

Role:
Airfreight Forwarding Manager (Up to $7000 / Import CS)

• Location: Alps Avenue Singapore(Changi)
• Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
• Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

✅ Wee Yuan Huan

✅ Reg No: R21100383

✅ The Supreme HR Advisory Pte Ltd

✅ EA No: 14C7279

Your Role

As Warehouse Manager, you will be responsible for the end-to-end leadership of our warehouse and customer service teams. You will oversee daily warehouse operations while also managing customer service activities, ensuring seamless coordination between internal teams, the Scania Parts Center (Belgium)

You will play a vital role in developing people, optimizing processes, safeguarding safety standards, and ensuring we deliver the highest level of service to our customers.

Key Responsibilities

• Lead, coach, and inspire both warehouse and customer service teams to reach performance targets and deliver high-quality service.
• Ensure safe, efficient, and compliant warehouse operations
• Oversee customer order handling, delivery coordination, complaint resolution, and service follow-up.
• Monitor key KPIs related to logistics performance, customer satisfaction, and team output; drive improvement initiatives based on these metrics.
• Facilitate cross-functional collaboration with engineering, business analysis, safety, and planning teams to drive long-term process development.
• Conduct regular coaching, feedback sessions, performance reviews, and team-building activities.
• Promote a culture of continuous improvement inline with the Scania Way and safety (SHE) principles.

What You Bring

• At least 5 years of leadership experience, preferably in logistics, supply chain, or customer service operations.
• A proven track record in people management: team development, performance coaching, and communication.
• Strong analytical and problem-solving abilities; results-oriented and organized.
• Excellent interpersonal and communication skills; fluent in English.
• A collaborative mindset with the ability to manage both internal and external stakeholders.
• Strong computer skills (Microsoft Office; experience with ERP systems is a plus).
• A relevant bachelor’s or master’s degree is preferred.

What We Offer

• A dynamic and inclusive work environment where innovation, respect, and sustainability are core values.
• The opportunity to lead and develop a diverse team in a high-impact logistics operation.
• A competitive salary package, including attractive fringe benefits.
• Continuous learning opportunities through internal and external training.
• A chance to shape the future of parts distribution and service excellence at Scania.

An established global organisation is seeking a driven and commercially minded Sales Manager to join its team. This is an exciting opportunity for a sales professional with a technical background to grow business relationships, drive new revenue opportunities, and work closely with customers across the electronics and industrial sectors.

You will be part of a high-performing environment that values collaboration, agility, customer focus, and excellence.

Key Responsibilities:

• Identify, prospect, and develop new customers within assigned territories
• Manage and grow existing accounts by uncovering new projects and programmes
• Build strong relationships with engineers, procurement teams, and key stakeholders
• Understand customer needs and position tailored technical solutions effectively
• Drive the full sales cycle from opportunity creation through to order fulfilment and shipment
• Maintain accurate sales pipeline updates, forecasts, and project status reports
• Serve as a trusted point of contact for customer enquiries and technical coordination
• Support issue resolution, complaints handling, and return processes
• Deliver a high standard of customer experience across all touchpoints
• Work closely with internal sales, engineering, quality, and support teams
• Contribute ideas to improve systems, processes, and operational efficiency\

Requirements:

• Minimum 3 years of experience in technical sales, industrial distribution, or related B2B sales environments
• Background in Electronics or Electrical Engineering preferred
• Strong commercial acumen with proven success in achieving sales targets
• Ability to engage both technical and commercial stakeholders confidently
• Proactive, self-motivated, and results-driven with a hunter mentality
• Diploma or Degree in Engineering or related discipline preferred

To Apply:

If you are interested in this opportunity or other roles we are handling, please submit your application or reach out to Amanda directly at amanda.chan@ambition.com.sg for a confidential discussion.

We will contact applicants who have been successfully shortlisted.

Our client is a Global MNC in the Logistics and Freight forwarding industry. Due to their current expansion plan, they are looking for a Business Development Manager to join their team, in hopes of developing the current high performing team. They are located in East.

Job Responsibilities:

• Identify and develop new business opportunities to expand market share and drive revenue growth.
• Manage relationships with both existing and prospective clients, ensuring timely follow-up on business needs.
• Conduct sales activities including client visits, presentations, service proposals, and solution demonstrations.
• Negotiate contracts and service packages while ensuring competitive and commercially viable terms.
• Maintain accurate CRM records, quotations, and sales reports, while collaborating with internal teams to ensure smooth service delivery.

Requirements:

• Diploma/Degree in related discipline

• With at least 3 years of relevant experiences in the freight forwarding industry

• Demonstrate aptitudes and skills of speaking, and written communication

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Location: Alps Avenue Singapore(Changi)
Working hours: Mon-Fri: 9:00am-5:30pm, Alternate Sat: 9:00am – 1:00pm
Salary: $5,000 – $7,000

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery.

Responsibilities:

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards.
• Process Support & Improvement: Identify operational bottlenecks, implementing process improvements, and support initiatives to enhance workflow efficiency.
• Performance Monitoring: Track team performance against SLAs and KPIs, provide feedback, and escalate issues to the Manager as needed.
• Customer Service Support: Handle complex import-related customer inquiries and serve as a point of escalation for service issues when required.
• Cross-Functional Collaboration: Coordinate with Airfreight Operations, Customs, and other departments to ensure smooth execution of import shipments.
• Policy & Procedure Compliance: Support the development and implementation of import customer service policies and ensure staff compliance with internal procedures and regulatory requirements.

Requirements:

• Supervisory experience in airfreight import customer service and billing.
• Strong understanding of airfreight import processes, documentation, and customs requirements.
• Previous hands-on experience using Cargowise system

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683