Total 12,159 Customer Service job vacancies

Job Description

• Industry/ Organization Type: Retail Advertising Service Provider
• Position Title: Customer Service Executive (Sales Support)
• Working Location: Central – Potong Pasir
• Working Hours: 5 days / Mon-Fri: 9am-6pm
• Salary Package: Up to SGD 2900 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Serve as the welcoming point of contact for client calls and emails, providing prompt and professional customer support
• Accurately prepare and manage all sales documentation, including quotations, sales orders, purchase orders, and delivery notes
• Support the Sales Team with essential administrative tasks such as reviewing visuals, floor plans, and preparing installation reports
• Coordinate order processing and collaborate with the logistics team to ensure timely deliveries and seamless installations
• Contribute to dynamic, ad-hoc projects and tasks that drive business progress and efficiency

APPLY NOW!!!

• Min. O level
• Min. 1 year of experience in related field
• Proficient in Microsoft Excel and Word

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #79352 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Heavy Equipment
• Position Title: Service Coordinator
• Working Location: Tuas
• Working Hours: 5 days (Mon - Fri, 8.00am – 5.30pm)
• Salary Package: Basic salary up to $3,000 + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Work closely with the business team, distributors/end customers, and internal teams to ensure timely delivery of equipment.
• Coordinate workflows and information so heavy equipment and delivery details reach customers on time.
• Oversee daily service operations, resolve on-site issues, and maintain service quality and customer satisfaction.
• Liaise with existing customers and handle their enquiries and feedback.
• Work with engineers and mechanics to follow up on service calls and job deliveries.
• Coordinate daily internal operations and movements.
• Continue liaising with existing customers, managing their enquiries and feedback.
• Be responsible, committed, and able to meet deadlines.
• Build strong relationships with management, the team, and customers.

APPLY NOW!!!

• 3 – 5 years of experience in service operations coordination
• Experience with heavy equipment (e.g., reach stackers, crawler cranes, excavators, trucks, forklifts) is an advantage.
• Good understanding of business objectives in service operations.
• Able to deliver high service standards by balancing resources, prioritizing service requests, and managing customer satisfaction/returns.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78925 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Job Description

• Industry/ Organization Type: Digital Resources Solutions Provider
• Position Title: Business Development Executive
• Working Location: Kaki Bukit
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Serve as a reliable advisor to clients, supporting their onboarding journey and sharing usage best practices.
• Foster user engagement and ensure customers gain maximum value from our digital platform.
• Generate and nurture new business leads.
• Work alongside the Marketing team to create a smooth and consistent client experience.
• Spot opportunities for account renewals, upgrades, and expanded service adoption.
• Collect user feedback and insights to enhance satisfaction and refine our offerings.

APPLY NOW!!!

• Energetic and customer-focused with a proactive approach to problem-solving.
• Strong interpersonal and communication skills to build lasting client relationships.
• Passionate about technology, teamwork tools, and digital transformation.
• Prior experience in SaaS products, client management, or customer success is advantageous.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #80052 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Overall Job Objectives

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group’s F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities

• Host and greet guests in a warm and friendly manner.
• Be well-versed with the outlet’s products and services and actively promote or upsell items when appropriate.
• Provide a high standard of service through attentive and engaging guest interaction.
• Adhere to all operational procedures and suggest improvements for service efficiency.
• Maintain proper grooming and represent the brand professionally.
• Understand and operate POS/ordering systems to ensure smooth service.
• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications

• No prior experience required — fresh entrants are welcome to apply!
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet’s products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role

• Career Progression
• Working location will be premium location at Orchard area
• Collaborative and inclusive work environment that values creativity and innovation.
• Opportunity to work on diverse projects across various industries.

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

If you’re excited about our company’s vision for this position and want to start the path of becoming one of our future leaders, we’d like to hear from you.

You may visit our website to learn more about us: https://initia.sg/

APPLY NOW!

- 2 years contract (renewable)

- Mon to Fri 8am - 5.30pm

- Depot Road

- $2,800 - $3,500

Summary:

To deliver effective and efficient financial services to support clients’ business objectives and operations.

Job Responsibilities:

• Validate the completeness and accuracy of payments by ensuring that all supporting documents are in order
• Monitor integrity of system processes by conducting sampling of transactions to ensure payments are in order
• Ensure timely and accurate posting of transactions in accordance with documented processes
• Ensure that transactional accounting postings to general ledgers are accurate for the purpose of charging to the correct expense accounts
• Review and provide data and information for periodic management reporting and to provide support for external Financial Audit Management
• Assess and propose changes to the processes, procedures and systems to achieve high level of efficiency and effectiveness
• Participate in system designs and conduct user acceptance test to ensure that system design meets the operational requirements
• Work closely with IT & relevant parties to resolve payment related issues and ensure payment timeliness

Period:

• 2 years contract (renewable)

Location:

• Depot Road

Working Hours:

• Mon to Fri: 8am - 5.30pm

Salary:

• $2,800 - $3,500

Job Requirements:

• Minimum ITE NITEC Accounting or its equivalent
• Minimum 1 year in finance/accounting experience
• Team player, meticulous, independent and analytical
• Good communication and presentation skills

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

Join the team at 3thirtynine, a modern European restaurant located in the vibrant Jalan Besar district. We are passionate about delivering exceptional food, drinks, and hospitality, and we are looking for enthusiastic individuals to grow with us.

Job Responsibilities

• Welcome and seat guests with warmth and professionalism
• Take food and beverage orders accurately
• Serve food and drinks according to service standards
• Provide excellent customer service and handle guest enquiries
• Maintain cleanliness and organisation of the dining area
• Assist with restaurant opening and closing procedures
• Work closely with the kitchen and management team to ensure smooth daily operations

Requirements

• Positive attitude and willingness to learn
• Friendly, well-groomed, and service-oriented personality
• Good communication and interpersonal skills
• Able to work weekends and public holidays
• Prior F&B experience is an advantage but not required
• Team player with a strong sense of responsibility

What We Offer

• Competitive salary with performance incentives
• Staff meals provided
• Career progression opportunities
• Supportive and friendly working environment
• Training provided for candidates with the right attitude

Working Location
3thirtynine
339 Jalan Besar, Singapore 208984

Employment Type
Full-Time

If you enjoy hospitality and creating memorable dining experiences, we would love to hear from you.

• 1 year contract (renewable)

• Up to $4,000 + End of Contract Bonus + commission + PB

• Monday to Friday: 9.00am - 6.30pm

• Novena

Responsibilities:

• Promote & sell Life Insurance (General Insurance)
• To achieve individual sales targets
• To adhere to professional standards of behaviour & conduct in dealing with customers and fellow staff
• To continuously think ahead and help to develop solutions to emerging problems
• To continuously suggest ways in improving the team as a whole
• To actively tele-market the Bank's products to customers to generate sales revenue
• To call company provided leads or customers

Period:

• 1 Year Contract (renewable)

Location:

• Novena

Working Hours:

• Monday – Friday (9.00am – 6.30pm)

Salary:

• Up to $4000 + End of Contract Bonus + commission + PB

Requirements:

• Candidate must possess at least Secondary School 'O' Levels – 3 Credits
• Must have BCP, PGI and HI Certificate
• Applicants must be willing to work in Novena Area
• Passion and drive to launch sales career to the next level
• Good Communication Skills
• Self-starter, independent and possess excellent interpersonal and communication skills
• Comfortable with Quotas or Sales Targets
• Candidates must be able to commit to Overtime if needed
• Relevant sales/acquisition experience with a proven track record is a plus

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

faiza@successhrc.com.sg (Reg No: R24124163)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

“We are hiring Receptionists to be outsourced to our clients”.

Responsibilities

• Administrative and customer service: Front desk and managing initial interactions with visitors and callers (Liaising with the Office Manager/Executive Assistant); greeting /welcoming guests, answering phones, directing inquiries, and handling mail; additionally to support administrative tasks and maintain the reception area

Job Requirements:

- Minimum Diploma in any field with admin experience

- Proficient in MS Office

Interest applicants, pls email updated resume to north@recruitexpress.com.sg

Thomas Tan

The Outsourcing Team

Recruit Express Pte Ltd

EA Lic: 99C4599

Fraud Customer Service Officer (Shift)

Salary : Below $4,000 + Allowance : $320

Location: Ang Mo Kio

Working Shift: 9am to 9pm / 9pm to 9am

Work arrangement : work 2 days and rest 2 days.

Responsibilities :

• Manage and review fraud alerts generated by multiple monitoring systems across all banking segments, and liaise with law enforcement and relevant authorities as required.
• Provide 24/7 fraud monitoring support to enable early detection, prevention, and mitigation of fraudulent activities across the Bank’s products and services.
• Monitor, analyze, and investigate fraud alerts using internal and scheme-based tools for card transactions (Issuing, Acquiring, and ATM) as well as e-payment transactions.
• Conduct transaction verification and customer confirmation calls to validate suspicious activities.
• Maintain and manage whitelist parameters to minimize false positives while ensuring effective fraud detection.
• Handle customer-reported cases of unauthorized or suspicious transactions in accordance with internal procedures and regulatory requirements.
• Respond promptly to urgent requests from the Commercial Affairs Department (CAD) or regulatory and enforcement authorities, including account freezing outside normal business hours.
• Provide accurate account and transaction information to support internal reviews, regulatory inquiries, and external investigations.
• Perform preliminary investigations into suspected fraud or scam cases, including evidence gathering, documentation, and case escalation where necessary.
• Analyze data from confirmed fraud cases to identify emerging fraud patterns, trends, and control gaps, and contribute to continuous improvement of fraud prevention measures.

Requirement :

• Bachelor’s degree in Finance, Business, Information Technology, Cybersecurity, or a related discipline.

• Willingness and ability to work on a rotating shift schedule, including weekends and public holidays.
• Strong analytical, problem-solving, and investigative skills with high attention to detail.
• Knowledge of cybersecurity principles, fraud prevention techniques, and regulatory compliance requirements, including AML and financial crime controls.
• Proven team player with strong interpersonal and communication skills, able to engage effectively with internal stakeholders, customers, and external authorities.
• High level of integrity, responsibility, and commitment to safeguarding customer and bank interests. -Ability to adapt quickly and perform effectively in a fast-paced, constantly evolving environment.

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R23117785 (Lok Ding Hann)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

Responsibilities:

• Support and manage daily sales operation
• Handle quotation, and knowledgeable in purchase orders, delivery orders, sales orders & invoices
• Respond to high volume of inquiries through calls & emails to provide solutions to customer issues
• Connect with existing key customer contacts if needed
• Collaborate with internal teams like Finance, Procurement, Logistics, and Marketing to facilitate smooth processes
• Assist in preparation & submission of relevant reports and documents for tenders
• Attend regular online/offline product training sessions arranged by vendors to keep to date to latest technology

Requirements:

• Diploma in Business or a related field.
• Preferably 1-2 years of experience in a similar role.
• Experience with computer hardware, software, or maintenance contracts is a plus.
• Comfortable working in a fast-paced and dynamic environment.
• Excellent at building and maintaining strong relationships with customers and internal team
• Proficient in Microsoft Office & Excel

CONTRACT / PERMANENTJOBS!

DATA & ARTIFICIAL INTELLIGENCE SCIENTIST (Onshore Resource)

SINGAPOREANS/PRs ONLY
($8,000.00 -$11,000.00)
Position will commensurate with experience.

Contractual Period
15th July 2026 to 14th July 2027

LOCATION
Singapore

ABOUT THE ROLE

We are seeking a passionate and innovative Data & Artificial Intelligence Scientist to join a dynamic AI development team responsible for designing and developing scalable, reusable, and cost-effective cloud-native data and AI products.

This is an exciting opportunity to work with state-of-the-art AI technologies and collaborate with industry partners to develop data-driven and AI-driven products that address real-world challenges and contribute to Singapore's digital future.

As a Data & AI Scientist, you will participate in the full product development lifecycle, from concept and design through deployment and operationalisation, while working closely with product owners, engineering teams, and industry stakeholders.

JOB DESCRIPTION

• Work with product owners, engineering teams, and industry partners throughout the product development lifecycle from concept, design, prototyping, acceptance testing, data curation, delivery, operationalisation, industry proliferation, to product end-of-life
• Technical assessment on the maturity, viability, and suitability of AI research, technologies and trends that are relevant to the industry
• Develop and deploy software components based on microservices-based architecture
• Participate in agile secure software development processes and best practices, documentation of user requirements and software codes during the software development lifecycle
• Propose, implement, and validate algorithms, ensuring functional and non-functional requirements such as transparency, fairness, scalability, security, integration complexity and operational costs

JOB REQUIREMENTS

• Background in engineering, computer engineering, computer science, mathematics, statistics or equivalent
• Strong technical knowledge in AI
• Good understanding of the latest research and technologies in AI for production deployment
• Strong coding experience in programming languages such as Python and/or C++
• Experience working with libraries for data manipulation, visualization, machine learning, and reporting.
• Hands-on experience with one or moredeep learning frameworks, e.g., TensorFlow, Torch
• Extensive experience with OpenAI andClaude code-based prompt engineering.
• Hands-on experience developing anddeploying AI Agents, RAG and vector/graph databases.
• Strong understanding of 3D geometry, vector math, and coordinate systems
• Experience with algorithms for mesh manipulation, Boolean operations, and geometric transformations
• Proficiency in relevant 3D modeling or CAD software (e.g., Blender, Rivet) and/or programming libraries (e.g., OpenGL, CGAL, Three.js)
• Team player with the ability to work in a cross-functional team with excellent interpersonal skills
• Strong communication skills, both verbal and written, as well as strong presentation and engagement skills

What Our Client Offer:

• Competitive remuneration package.
• Opportunity to work on cutting-edge AI technologies and real-world industry challenges.
• Exposure to large-scale AI and digital transformation initiatives.
• Dynamic, innovative, and collaborative work environment.
• Opportunities for professional development and continuous learning.

Interested applicants, please email detailed to-

SERVICECONNECTIONS HR CONSULTANCY PTE LTD
Email resume to - servcon@singnet.com.sg/ recruit@serviceconnections.com.sg

Call for more details please call 6333 0052
Mondays to Fridays
9.00am- 5.00pm

111North Bridge Road
#07-30 Peninsula Plaza
Singapore 179098
www.serviceconnections.com.sg
License no: 09C4937 / R11022931

ABOUT THE NATIONAL INSTITUTE OFEDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute, and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes .We are committed to our vision of being An Institute of Distinction: Leading the Future of Education, and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE is seeking a highly organised and detail-oriented Learning Innovations Manager to join the Centre for Innovation in Learning. Reporting directly to the Senior Assistant Head, the appointee will be essential in advancing data-driven innovations in teaching and learning, providing strategic direction for integrating emerging technologies and learning analytics. The appointee will work closely with other teams to adopt proven educational technologies and data-driven tools that enable real-time feedback loops for faculty and students to foster personalised learning. The appointee should understand the higher education landscape deeply and demonstrate strong leadership and facilitation skills, particularly in guiding faculty and teams to leverage learning analytics for optimising teaching practices and student outcomes. This is a 2-year contract position.

Responsibilities

Strategic Leadership:

• Provide strategic direction and establish clear, achievable goals for the Learning Innovations team, fostering a culture of innovation and data-driven decision-making.

• Manage the team’s resources (e.g., tools, software, training) to ensure the effective integration of learning analytics dashboards and other emerging technologies to support teaching and learning innovations.
• Oversee the team’s performance by assigning tasks strategically, offering guidance, and developing the team's skills to ensure alignment with institutional goals.
• Communicate team achievements and project outcomes related to learning analytics, and data-driven innovations in teaching and learning to IN-Learning’s management through comprehensive reports.
• Oversee team performance reviews, provide coaching, and create an environment that fosters collaboration and open communication.
  

Champion Data-Driven Innovation in Teaching and Learning:

• Lead the development and integration of evidence-based frameworks and pedagogically sound design solutions, incorporating teacher-facing and student-facing learning analytics dashboards to optimise teaching and learning experiences.
• Analyse teaching and learning datasets, uncover insights, and identify opportunities for continuous improvement in teaching practices and learning environments at NIE.
• Present data-driven findings and innovative design solutions to stakeholders, ensuring alignment with best practices in educational technology and learning sciences.
• Collaborate on faculty professional development programs, equipping faculty with the skills to utilise learning analytics dashboards effectively in their teaching practices.

Collaboration for Faculty Professional Development:

• Work with cross-departmental teams to develop strategies for faculty engagement and professional development, leveraging learning analytics insights to inform instructional design and personalised learning approaches.
• Spearhead the development and facilitation of professional development programmes that help faculty integrate learning analytics into their course design, enabling data-driven decisions that improve student outcomes.
• Lead collaboration efforts to share institute-wide knowledge on data-driven teaching and learning.

Research and Stay Abreast of Best Practices:

• Stay informed about emerging trends in educational technologies and learning analytics on a local and global scale, ensuring that the Learning Innovations team remains at the forefront of data-driven teaching and learning innovations.
• Conduct research on the latest educational technology advancements and synthesise findings to continuously enhance teaching and learning experiences.

Lead Special Projects:

• Participate in and lead special projects to advance teaching and learning through data analytics, AI edtech and other innovative educational technologies.
• Collaborate across teams to develop and implement data-informed instructional strategies, using teacher-facing and student-facing dashboards to provide real-time feedback for continuous improvement in both faculty performance and student learning outcomes.

Requirements

• A University degree in Learning Sciences, Instructional Design, Educational Technology or a related field.
• A minimum of 5 years of experience in educational technology, learning analytics, or a related field within a higher education setting, with demonstrated leadership in integrating learning analytics into teaching and learning.
• Proven supervisory experience, including managing or mentoring others in a data-driven educational technology environment.
• Strong knowledge of emerging educational technologies and the ability to integrate these into data-informed teaching and learning practices.
• Experience in data analysis to uncover themes and trends and the ability to interpret teacher-facing and student-facing learning analytics to support data-driven decision-making.
• Strong project management skills, with the ability to managemultiple projects simultaneously and meet deadlines.
• Experience in delivering education programmes that support faculty in leveraging learning analytics and using emerging educational tools effectively.
• Excellent interpersonal, written, and verbal communication skills, with the ability to present complex data in a clear and actionable manner for diverse stakeholders, including faculty and senior leadership.
• Experience with data visualization tools (e.g., Tableau, PowerBI) will be an advantage, particularly in the creation of interactive dashboards for faculty and students.

Application

We regret that only shortlisted candidates will be notified.

Other Information

NIE staff can take chartered buses at their own expense from or near their homes to the NIE campus. This is subject to availability of seats.

We are looking for an experienced Customer ServiceManager to provide excellent customer service and to promote this ideathroughout the organization. The goal is to keep the department running in anefficient and profitable manner, to increase customer satisfaction, loyalty andretention and to meet their expectations.

Responsibilities:

·       Improve customer service experience, create engaged customers andfacilitate organic growth

·       Take ownership of customers issues and follow problems through toresolution

·       Set a clear mission and deploy strategies focused towards that mission

·       Develop service procedures, policies and standards

·       Keep accurate records and document customer service actions anddiscussions

·       Analyze statistics and compile accurate reports

·       Recruit, mentor and develop customer service agents and nurture anenvironment where they can excel through encouragement and empowerment

·       Keep ahead of industry’s developments and apply best practices to areasof improvement

·       Control resources and utilize assets to achieve qualitative andquantitative targets

·       Adhere to and manage the approved budget

·       Maintain an orderly workflow according to priorities

Qualifications:

·      Proven experience in a customer service position.

·      Proficiency in Microsoft Office and customerservice software.

·      Excellent knowledge of management methods andtechniques.

·       Excellent leadership and interpersonal skills.