Total 1,177 Manager level Customer Service job vacancies

Job Description & Requirements

Responsibilities:

• Manage company operations, handle staffs,etc
• Shampooing, cutting, styling, and coloring hair, as well as massaging and treating scalps.
• Applying makeup, performing facials, and recommending skincare therapies.
• Performing manicures and pedicures, nail art, and color recommendations.
• Performing permanent and temporary hair removal treatments, such as electrolysis, laser hair removal, and waxing.
• Suggesting guidelines on personal skincare regimes.
• Cross-selling beauty therapies and products.
• Making appointments and documenting treatments.
• Keeping your workstation and tools clean and sterile.
• Taking stock and ensuring there are adequate supplies.

Beautician Requirements:

• A working knowledge of skincare therapies, hair removal techniques, and beauty products and trends.
• Strong creative skills.
• Excellent communication and interpersonal skills.
• Able to work on weekend and public holiday.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Product area

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how  

Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

In this role, you will drive industry intelligence. You will be a trusted industry advisor, and a commercially-minded strategist. You will be responsible for developing and owning thought leadership, developing new third-party research, and presenting industry-shifting perspectives at Google and external industry events. You will act as a trusted advisor to C-level clients, focusing on big industry shifts and growth advisory. You will engage with sales leaders and Google advertisers to show sales growth opportunities, win budgets, and identify key consumer, category, and seasonal opportunities. You will enhance the engaging intelligence with new data sources and deliver to strengthen the engaging advantage, analyze consumer behavior and managing data partnerships to industry expertise.

Qualifications

Job responsibilities

• Own the industry thought leadership plan, develop new third-party research, and present industry-shifting perspectives at Google and external industry events.
• Act as a trusted advisor to C-level clients, focusing on big industry shifts and growth advisory.
• Engage with sales leaders and Google advertisers to show business growth opportunities, win budgets, and identify key consumer, category, and opportunities.
• Enhance the market intelligence with new data sources and deliver to strengthen the business advantage.
• Identify and analyze opportunities, including new consumer behaviors, and changing shopping journey.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in media analytics, advertising sales, digital media and marketing, or consulting.

Preferred qualifications

• Experience in C-level engagement and managing cross-functional partnerships.
• Experience in working within sales teams to deliver quality results.
• Knowledge of generating customer-centric, commercially-motivated, and engaging insights.
• Ability to transform data into narratives that drive executive discourse and action.
• Ability to use evolving data infrastructure and AI to uncover opportunities.
• Excellent entrepreneurial mindset, with the ability to leverage insights for business growth.

We are seeking an experienced Service Delivery Manager to oversee the operation, maintenance, and continuous improvement of IT systems. This role ensures reliable, secure service delivery by managing teams, vendors, and SLAs while driving operational excellence.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Our client takes pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join their Operations team to be hands-on from day one and work closely with their founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organized, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• You have prior teaching experience, be it tutoring, or team training

Others:
Location: EITHER Lentor Modern or Tampines Hub

(Depends on where you stay)

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessie Hoe Huey Miin

CEI Reg No. R1103861

Recruit Express Pte Ltd

EA Lic: 99C4599

Email to jessie@recruitexpress.com.sg

Key Roles

• Own end-to-end customer operations across quotation, order management, and account servicing.
• Lead CRM as a core business platform to drive visibility, discipline, and insights.
• Support Sales with strong commercial judgment across pricing, pipeline, and customer strategy.
• Drive continuous improvement, standardization, and automation across workflows.
• Build, lead, and develop a high-performing, customer-centric team.

Job Responsibilities

• Oversee daily execution of quotations, order processing, and customer requests, ensuring high standards of accuracy, responsiveness, and service quality.
• Manage end-to-end customer operations from quotation through order fulfilment and after-sales support.
• Monitor and improve turnaround times, service levels, and customer satisfaction metrics.
• Own and optimize CRM (HubSpot) as the central platform for customer and sales operations.
• Ensure data accuracy, pipeline visibility, and reporting consistency across teams.
• Develop dashboards and generate actionable insights to support management decision-making.
• Drive CRM adoption and implement automation to improve efficiency and reduce manual work.
• Partner closely with Sales on quotation quality, pricing execution, and deal progression.
• Apply commercial judgment to balance competitiveness, margins, and customer value.
• Track pipeline health, conversion rates, and customer trends to identify opportunities.
• Identify inefficiencies and redesign workflows to improve scalability, consistency, and speed.
• Implement SOPs and best practices across customer operations.
• Lead continuous improvement initiatives aligned with business objectives and principal standards.
• Lead, coach, and develop the Customer Experience team to build a high-performance culture.
• Set KPIs, monitor performance, and drive accountability across the team.
• Foster a customer-centric, proactive, and results-driven mindset.
• Other duties and assignments as assigned from time to time.

Job Responsibilities

• Bachelor's degree in Business, Engineering, or a related discipline
• 5–10 years of relevant experience in customer operations, sales support, or commercial roles
• Proven experience managing or optimizing CRM systems (HubSpot preferred)
• Strong commercial acumen with understanding of pricing, margins, and sales processes
• Experience in B2B industrial, engineering, or distribution environments is highly preferred
• Prior experience in team leadership and people management

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Highlights:

• Permanent job opportunity
• Great remuneration & benefits
• Great career progression
• Experience in financial services or insurance industry will be an advantage.
• Location: Central

Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure. Ensure high availability, scalability, performance, and reliability of IT services across the region. Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.
• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity). Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor& Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers. Oversee contract negotiations, service level agreements (SLAs), and vendor performance. Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support. Establish service standards, KPIs, and escalation procedures for incident and problem management. Ensure a consistent IT support experience for users across all locations.

Requirements:

• Minimum Diploma in It related study
• Minimum 5 years of working experience
• Hands-on experience in network administration, systems management, and end-user support.
• Working knowledge of IT security practices and compliance requirements.
• Experience managing external vendors and service providers.

HOW TO APPLY:
Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on “Apply Now” and provide the below details in your resume.

• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Lim Dick Sern (Dick Sern)
EA Personnel Reg No: R22106832

Highlights

• Premium After School Care Centre

• Career Development & Growth Opportunities

• Performance Bonuses

Job Responsibilities

• Oversee daily centre operations—managing staffing schedules, ensuring programme delivery (academic support, enrichment, holiday activities), coordinating logistics, and upholding safety standards

• Ensure smooth execution of curriculum-based programmes and daily routines as planned

• Recruit, train, supervise, mentor, and evaluate centre staff, including student care teachers

• Organise and facilitate parent engagement activities like meetings, workshops, and events

• Manage administrative tasks such as enrollment, attendance tracking, student records, and fee/payment follow-ups

• Familiar with the MOE Syllabus up to date

• Ability to teach and support upper and lower primary students (Primary 1–6) in core subjects—Chinese, English, Mathematics, and Science—ensuring strong academic guidance and progress

Requirements

• Diploma or Bachelor Degree in Education, Early Childhood, Child Development, Psychology, or related field (other relevant degrees may be considered)

• Experience in education, student care, childcare, youth work, or related sectors

• Strong leadership, people management, and organizational abilities

• Able to step in and conduct classes in the absence of teachers

• Excellent communication and interpersonal skills for engaging with students, parents, and stakeholders

Interested Candidates, please kindly send your latest resume to eeting@talentsatwork.sg or click apply now!

Talents@Work Pte Ltd (21C0501)

Ee Ting (R25127402)

About the Role

Adecco is partnering with a leading global luxury group tohire an Assistant Manager, Call Centre. In this role, you will lead and managea team of Client Service Advisors, ensuring exceptional service delivery across all communication channels while driving both service excellence and sales performance.

Key Responsibilities

• Lead and manage daily operations of the Call Centre to ensure service excellence and KPI achievement
• Supervise, coach, and motivate a team of Client Service Advisors to meet service quality and sales targets
• Act as the first point of contact for team support, escalation handling, and operational guidance
• Monitor performance metrics, identify trends, and implement action plans to improve customer satisfaction and sales conversion
• Oversee inbound and outbound interactions across phone, email, live chat, and social platforms
• Support clienteling initiatives and provide insights to enhance customer engagement and brand relationships
• Collaborate with internal stakeholders, including after-sales and repair teams, to ensure seamless customer experience
• Ensure compliance with company policies, data security standards, and operational procedures
• Support training needs identification and work closely with trainers to enhance team capabilities

Job Requirements

• Minimum 3–5 years of experience in call centre or customer service management, preferably in retail or e-commerce
• Strong leadership skills with experience managing and coaching teams
• Familiarity with CRM and contact centre tools (e.g. Salesforce, telephony systems, social media platforms)
• Experience in workforce planning, scheduling, and quality monitoring processes
• Strong customer-centric mindset with the ability to handle escalations and complex cases
• Good analytical skills with the ability to interpret data and drive performance improvements
• Excellent communication and interpersonal skills with a professional and polished demeanor

Next Steps:

Click ‘Apply here’ or email your resume to zoe.siow@adecco.com.
Only shortlisted candidates will be contacted.

EA License: 91C2918 | Personnel Registration Number: R22104771

We are actively hiring for a client in a Nursing Home & Senior Care Centre setting in Singapore and we wish to invite interested candidates to apply the role.

Job Code: SNSM09/04/CM

Permanent Centre Manager
Job Description

• Manage full day-to-day operations and lead multi-disciplinary teams across 3 centers in Woodlands, Yishun, and Bedok.
• Direct holistic care management by collaborating with Centre Administrator, Asst/Social Worker, Staff Nurse, AHPs for Initial Assessments, Admissions and MOH regulated reviews.
• Ensure all services meet nursing standards and MOH regulations, inspections, and licensing renewals.
• Drive community initiatives, talks, and partnerships with community organizations, healthcare providers and government agencies to increase center visibility and attract new clients.
• Establish and maintain internal work processes, safety protocols, and emergency preparedness plans to ensure high-quality care delivery.
• Knowledge on subvention claims, workload submissions, and prompt reporting to government regulators.
• Oversee staff recruitment, rostering, and skills-mix optimization while providing coaching and performance management.
• Monitor budget and resource allocation to ensure cost-effective operations and improved productivity.

Requirements

• Possess a Diploma, Graduate Diploma or Degree in Social Work, Community Care or Gerontology
• Have a minimum of 6 years of experience in healthcare or a related sector.
• Display strong organizational, communication, interpersonal, and writing skills.
• Prioritize experience in a healthcare setting and demonstrate a sincere passion for eldercare.

Drop in your CV to: hr@pacificrehab.com.sg

Or WhatsApp 8022 6814

Quick SIGN UP here : https://form.jotform.com/250558451726461

Roles and Responsibilities

You will craft clear, consistent and effective messaging across multi-platform content and media-facing FAQs that are bespoke to our key stakeholders, including migrant workers, employers, dorm operators and government agencies.

You will own the full performance lifecycle: Continuously monitor changes in cross-platform success metrics, assess which channels deliver the highest return, and quickly recommend data-driven adjustments to strategically define and maximise overall outreach impact.

This role demands a blend of technical capability and excellent coordination:

• Technical Execution & Content Design: Proven skills such as HTML coding and proficiency with the Adobe Creative Suite (or similar design software) are essential. You must be able to create webpages from scratch (utilizing CMS/ web tools) and prepare professional presentation decks.
• Stakeholder Coordination: The ability to work effectively with inter-departments and cross-agencies to recreate and optimise channel effectiveness and outreach materials.
• Communication & Follow-Through: Excellent communication skills and strong follow-up to ensure clear, consistent messaging flow across all initiatives.
• Domain Knowledge: Domain knowledge in the migrant workers ecosystem will be an added advantage.

Qualifications and Other Requirements

• Minimum Diploma
• At least 5 years of relevant working experience in communications and marketing role
• Proven ability to craft clear, consistent messaging across multiple platforms (web, print, FAQs) for diverse stakeholder groups
• Working knowledge of HTML, CMS/web tools, and ability to build or update webpages independently
• Proficiency in Adobe Creative Suite (or equivalent) and creation of professional presentation decks
• Familiarity with migrant workers and their community in the, but not limited to, Construction, Marine Shipyard and Process industry.
• This role will be based in NTUC Club’s office at Downtown East.
• Regular travel to the Recreation Centres located in the West is expected

A. Clinic Operations Management

• Manage day-to-day clinic operations to ensure efficiency, cleanliness, and compliance with Ma Kuang’s operational standards.

• Oversee appointment scheduling, patient flow, registration, billing, and service recovery when needed.

• Ensure proper handling and storage of herbal medication, medical supplies, and TCM equipment.

• Monitor inventory levels and coordinate procurement of supplies.

• Ensure clinic environment meets safety, hygiene, and regulatory requirements.

B. Staff Leadership & Development

• Lead, supervise, and schedule front-desk staff and clinic assistants.

• Conduct training for new staff in customer service, clinic workflow, and product knowledge.

• Review staff performance, provide coaching, and support professional development.

• Foster a positive and collaborative working environment.

C. Patient Experience & Service Excellence

• Uphold Ma Kuang’s high standards of customer service and TCM clinic professionalism.

• Handle escalated customer inquiries, complaints, and feedback.

• Ensure courteous and efficient service delivery from all staff.

• Promote patient education, retention initiatives, and service awareness.

D. Business & Financial Management

• Monitor clinic KPIs (patient volume, revenue, retention, service mix).

• Support marketing efforts, promotions, and community outreach programs.

• Manage cash handling, daily sales reconciliation, and financial reporting.

• Suggest improvements to enhance clinic profitability and service effectiveness.

E. Compliance & Quality Assurance

• Ensure adherence to relevant healthcare standards, data protection regulations, and internal SOPs.

• Maintain accurate patient records in line with PDPA and clinic policy.

• Coordinate with headquarters on audits, operational updates, and compliance checks.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 product and services globally. Millions of customers—including the fastest-growing companies, largest enterprises, and leading government agencies—are using AWS to accelerate innovation, become more agile, and lower costs.
At Amazon Web Services, we're transforming how businesses operate through cloud technology. As a Senior Customer Solutions Manager, you will own complex migration programs from strategy through execution, partnering with cross-functional teams including sales, solutions architecture, support, product, professional services, and partners. You will be a trusted cloud migration advisor to your customer.

You will apply your consulting and program management expertise to understand customer business objectives, develop executable strategies, and drive successful implementation with customers, AWS teams, and partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles.

This role drives transformation across technical, operational, organizational, and educational dimensions, spanning IT teams and business units. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving innovation, and delivering successful migration programs.

You will earn customer trust by prioritizing their long-term success over short-term gains. You will engage effectively with both executive stakeholders and project teams, collaborating across technical and business functions regardless of organizational or geographic boundaries. You will be a natural problem solver with a cool head that can deal with ambiguity and work autonomously to drive results for your customers.

Basic qualifications

- 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience
- Bachelor's degree in science, technology, engineering, math, business or equivalent
- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

Preferred qualifications

- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Reporting to the Centre Director on administration matters This role is a dedicated internal and external client service position involving filling up, issuing and filing of paperwork related to centre, parental engagement, regular interactions with champs and working co-operatively with all team members.

Job Responsibilities:

Ø  Oversee the daily operation of the centre.

Ø  Implement quality standard for all programmes in centre.

Ø  Handle centre tour; operation portion.

Ø  Prepare financial and centre reports (e.g. petty cash, daily collections, centre enrolment report etc)

Ø  Prepare monthly forms such as teachers attendance form, champs attendance forms, sign in/out forms, school bus attendance forms etc

Ø  Conduct daily health checks with champs at the door when necessary

Ø  Assist parents in the purchasing of merchandise such as uniforms, caps, books etc

Ø  Conduct stock take and restocking of supplies such as merchandise and stationeries etc

Ø  Ensure safety and timely transfer of students from school to centre

Ø  Ensure safety of children within the premises

Ø  Other ad-hoc duties assigned by Centre Director

Job Requirements:

Ø  Diploma in Business Management with minimum of 2 years of working experience in a preschool environment.

Ø  Proficient in MS Office (Word, Excel and PowerPoint)

Ø  Good communication and interpersonal skills

Ø  Meticulous, organised and able to multi-task

Ø  Able to teach primary school subjects will be an advantage