Total 1,202 Manager level Customer Service job vacancies

5 day work week : Monday to Friday

Location : Changi Airport

Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.

· Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the team.

· Leads the team to perform service recovery in the event of issues.

· Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.

· Mentor, provide guidance and support to the Service Desk team.

· Lead and develop the service desk team, including hiring, training, and performance evaluations.

· Ensure the team knows how to use the provided tool (e.g., ServiceNow) effectively for ticket management and service delivery.

· Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.

· Identify and implement improvements along with updating of documentation for service desk processes and procedures.

· Foster a customer-centric culture within the team, emphasising excellent customer service.

· Attends regular meeting (weekly and monthly) with the Team and prepare weekly and monthly reports.

· Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.

· Provide suggestions to the team on what to update in the IT Service Desk playbook, ensuring it is comprehensive and current.

· Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.

· Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

· Degree in Computer Science, Information Technology, or a related field.

· ITIL 4 Foundation Certification

· ITIL 4 Intermediate / Expert preferred

· Project Management Professional (PMP) or similar will be an added advantage.

· Strong understanding of minimally end user computing devices, M365 applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage

· Proficiency in using ESM tools such as ServiceNow.

· Prior experience in a service delivery or IT management role within a corporate environment.

· Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

· Excellent leadership, team and stakeholder management skills.

· Strong communication and interpersonal skills.

· Strategic thinking and problem-solving abilities.

· Strong time management and multitasking skills.

· High level of customer service orientation.

• Lead daily operations of 3 Centers, manage multidisciplinary teams, and ensure holistic care for clients.
• Oversee assessments, admissions, and reviews; ensure compliance with MOH regulations, nursing standards, licensing, and inspections.
• Plan manpower, manage staffing, and provide coaching, training, and performance support to staff.
• Develop and maintain policies, procedures, and workflows to enhance care delivery and operational efficiency.
• Promote centre services through outreach, events, and partnerships to increase awareness and client enrolment.
• Handle regulatory submissions, workload reporting, and subvention matters.
• Ensure cost-effective use of resources while maintaining quality and productivity.
  

Job Requirements:

• Minimum Diploma in Social Work/Community Care/Gerontology.
• Minimum 6 years experience working in Supervisory.
• Working hours: 5days, 8.30am-6pm

Check out www.abercare.sg for more details

Interested applicants may send in your resume to career@abercare.sg

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

We are seeking an experienced and highly motivated System Test Manager to lead our testing team and ensure the delivery of high-quality software products. The ideal candidate will plan, coordinate, and oversee all testing activities, define effective test strategies, and manage resources to meet project timelines and quality standards, including support during night and after-office hours when required.

Key Responsibilities:

• Develop, implement, and maintain comprehensive test strategies, plans, and processes aligned with project requirements and business objectives.
• Lead, mentor, and manage a team of testers to ensure high productivity, quality, and motivation.
• Collaborate closely with project manager, software manager, and stakeholders to clarify requirements and define testing scope.
• Oversee test execution across all phases including functional, regression, integration, performance, and user acceptance testing.
• Define, monitor, and report key testing metrics, providing regular updates on progress, quality, and risks to senior management.
• Identify, assess, and mitigate risks related to software releases and deployments.
• Manage test environments, tools, and automation frameworks to enhance testing efficiency and coverage.
• Ensure compliance with industry standards and internal quality policies.
• Drive continuous improvement in testing processes through feedback and retrospectives.
• Coordinate testing activities with external vendors or partners when applicable.
• Provide support for night and after-office hour testing activities as required.

Required Skills and Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• At least 15 years of experience in software testing and quality assurance, with a minimum of 10 years in a managerial role leading end-to-end testing for large-scale projects in both Agile and Waterfall environments.
• Experience in large scale projects testing and commissioning in the transport/traffic management domain (especially enterprise-wide Traffic Management System related) would be advantageous.
• Strong knowledge of software development lifecycle (SDLC) and testing methodologies (Agile, Waterfall).
• Hands-on experience with test management tools (e.g., JIRA, TestRail), automation tools (e.g., Selenium, UFT), and defect tracking systems.
• Proven experience in vendor/partner collaboration and effective stakeholder management.
• Deep expertise in test management practices and methodologies.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with performance testing is a plus.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

raagini@successhrc.com.sg (Registration No. R23117106)

Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg 

Job Description:

- Service High Net-worth private banking clients

· Co-ordinate between the operations team in India and the relationship managers and help in processing and executing the client instructions.

· Provide day to day support to the Private Banking Relationship Managers in Singapore.

· Provide assistance to private banking clients on their day to day queries and service requests.

· Cultivate client relationships through successful client follow-up and quality service.

· Responsible for the primary and the first level of document scrutiny and ensure that there is minimal discrepancy in the documentation.

· Responsible for ensuring regulatory compliance as laid down by relevant teams/authorities at all times.

· Responsible for keeping up the service quality level (Zero errors in Documentation)

· Responsible for sending the investment forms and the client requests (including documents for the client account modification) through FCRM, OMNI Scan etc.

· Responsible for answering calls and responding to client complaint / query e mails from GPC customers across all geographies, locate their problems and provide solutions.

· Any other relevant task or duty as assigned by the Reporting Manager

Requirements:
2+ years of relevant banking experience

Our client is opening a brand-new enrichment centre and are looking for a passionate and driven Assistant Centre Manager to join our founding team.

If you enjoy working with children, thrive in a fast-paced environment, and want to grow with an expanding education brand, this is a great opportunity to make a real impact from day one.

Job Responsibilities:

IT Network & Infrastructure

• Oversee the design, implementation, maintenance, and optimization of IT networks, systems, and infrastructure.

• Ensure high availability, scalability, performance, and reliability of IT services across the region.

• Lead infrastructure planning, system upgrades, and disaster recovery/business continuity initiatives.

IT Security & Compliance

• Establish and enforce IT security policies, standards, and governance frameworks.

• Ensure compliance with regulatory, legal, and industry requirements (e.g. data protection, cybersecurity).

• Oversee risk management, security monitoring, incident response, and periodic security audits.

Vendor & Software Partner Management

• Manage relationships with external vendors, software developers, and technology service providers.

• Oversee contract negotiations, service level agreements (SLAs), and vendor performance.

• Ensure vendors deliver solutions that meet business, security, and compliance requirements.

IT Help Desk & User Support

• Lead IT help desk operations with partner vendors to provide timely and effective end-user support.

• Establish service standards, KPIs, and escalation procedures for incident and problem management.

• Ensure a consistent IT support experience for users across all locations.     

Job Requirements:

• Minimum Diploma in It related study

• Minimum 5 years of working experience

• Hands-on experience in network administration, systems management, and end-user support.

• Working knowledge of IT security practices and compliance requirements.

• Experience managing external vendors and service providers.

• Experience in financial services or insurance industry will be an advantage

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd      

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242

About Our Client

Our client is a well‑established A1main contractor with a strong regional track record in delivering large‑scale, complex and mission‑critical developments, including data centres. Known for its robust engineering culture, integrated in‑house delivery and strong emphasis on quality and safety, the organisation continues to expand its data centre portfolio across Southeast Asia.

About the role

The Head of M&E (Data Centre Projects) is the senior technical authority responsible for M&E strategy, governance and delivery across all data centre projects. The role provides leadership from design through construction, commissioning and handover, working closely with project leadership to ensure consistency, technical excellence and delivery certainty. The position reports functionally to the Head of M&E and operationally to the Project Director for Data Centre projects, with details to be shared during the interview process.

Key Responsibilities

M&E Leadership & Data Centre Delivery

• Act as the overall M&E lead for all data centre projects, setting technical direction, standards, and best practices.
• Lead end‑to‑end M&E delivery from planning, design coordination and permitting through construction, commissioning and final handover.
• Ensure projects are delivered in line with programme, budget, quality, reliability, and performance requirements typical of mission‑critical facilities.
• Provide technical oversight and decision‑making on complex M&E systems including power, cooling, redundancy, and resilience strategies.

Project& Stakeholder Management

• Manage and coordinate all M&E interfaces with internal teams, consultants, specialist contractors, vendors and suppliers.
• Act as the key M&E liaison with clients, consultants, and authorities to ensure alignment with project objectives and regulatory requirements.
• Chair and lead M&E‑related coordination and progress meetings, driving timely resolution of technical and delivery issues.
• Monitor progress, quality, and risk across active data centre projects, intervening where necessary to protect outcomes.

People & Team Leadership

• Lead and develop the internal M&E production teams and coordinators across multiple projects.
• Provide mentoring, technical guidance, and capability development for senior and mid‑level M&E staff.
• Promote a culture of accountability, collaboration, and continuous improvement within the M&E function.

Procurement & Governance

• Oversee procurement of M&E consultants and contractors, including scope development, tender evaluation and contract negotiations.
• Ensure all procurement and commercial activities comply with internal governance, compliance, and risk frameworks.
• Support tendering and pre‑construction activities for new data centre projects, providing expert M&E input.

Digital Engineering & BIM

• Lead M&E design coordination using BIM and digital delivery tools.
• Support and participate in the organisation’s Virtual Design & Construction (VDC) initiatives to enhance coordination, constructability and efficiency.

Safety, Compliance & Risk

• Ensure all M&E works comply with statutory requirements, industry codes, and project‑specific standards.
• Champion safety, quality and risk management across all M&E activities.

Requirements

• Degree in Mechanical or Electrical Engineering from a recognised university.
• Minimum 15 years of M&E experience with an A1 main contractor, delivering large‑scale and complex building projects such as data centres, commercial developments, mixed‑use projects or mission‑critical facilities.
• Strong, hands‑on experience in data centre M&E systems and full project lifecycle delivery.
• At least 10 years of people management experience, with a proven track record of leading and developing high‑performing teams.
• Demonstrated experience in tendering, procurement, and evaluation of consultants and contractors.
• Deep technical knowledge of mechanical and electrical systems.
• Strong leadership, stakeholder management, and communication skills.
• Commercially astute with sound risk and governance awareness.
• Able to operate effectively in fast‑paced, complex and multi‑project environments.
• Proactive, resilient, and solutions‑oriented leadership style.
• The role involves regional travel to support data centre projects outside Singapore (e.g. Kuala Lumpur, Johor, Batam), with frequency determined by business needs and project stages.

Interested candidate kindly send your CV to wenyu.jiang@peoplesearch.jobs. Please indicate your availability, expected salary and reason for leaving current job.

We regret that only shortlisted candidates will be contacted.

Job Scope:

• Sourcing of new prospect
• Promote and sales of systems and solutions
• Manage and development of existing accounts
• Implementation of sales process
• Follow up on collection of outstanding payments and all necessary documentation
• Collection of market information for product and solutions
• Assist and coordination of system installation
• Achieving of sales targets
• Any other duties assigned by Management from time to time

Requirements:

• Diploma and above
• At least 3 years of working experience in the similar capacity in printing solutions

To submit your application, please apply online or call +65 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Manager, Sales & Customer Success

About AETOS

AETOS is a purpose-driven organisation committed to securing a better future for our families, communities, and clients. Built on strong values and fundamentals, we strive to go fast, go together, and go beyond in everything we do.

While security remains our core business, we are also at the forefront of solving real-world challenges through technology and integrated solutions across safety, security, facilities management, sustainability, and more.

At AETOS, our people are our greatest strength. We are committed to creating opportunities for personal and professional growth through continuous learning and development.

Why Join Us

At AETOS, we believe our people make the difference. We foster a culture of ownership, trust, collaboration, and excellence, where every team member is empowered to make an impact.

If you are passionate about building client relationships, driving business growth, and delivering value-driven solutions, we welcome you to be part of our journey.

Job Responsibilities

As a Manager, Sales & Customer Success, you will play a key role in driving business growth, strengthening customer relationships, and ensuring successful delivery of solutions and services to clients.

Key Responsibilities

• Drive sales, business development, and customer engagement initiatives to support the Group’s growth objectives

• Build and maintain strong, long-term relationships with key clients, partners, and stakeholders

• Serve as the main point of contact for major accounts and high-impact projects

• Identify opportunities to enhance customer retention, client satisfaction, and account growth, including upselling and cross-selling opportunities

• Develop and execute customer success strategies to deliver value-based outcomes

• Prepare and submit high-quality proposals for tenders and projects

• Develop impactful PowerPoint presentations and deliver persuasive presentations to clients and stakeholders

• Lead negotiations and manage commercial discussions for high-value and complex contracts

• Analyse business opportunities, customer needs, and market trends to support strategic decision-making

• Work closely with internal teams to ensure smooth project execution and customer satisfaction

• Continuously review processes and recommend improvements to enhance operational and commercial performance

Requirements

Qualifications & Experience

• Advanced Diploma / Degree in Business, Marketing, Engineering, or related disciplines

• Minimum 5 years of managerial experience, preferably in sales, business development, account management, or customer success

• Prior experience in the security industry will be an added advantage

Skills & Competencies

• Strong passion for sales, business development, and customer engagement

• Proven ability to build trust-based relationships and manage key stakeholder accounts

• Good understanding of customer success strategies, including client retention and account growth

• Excellent communication, presentation, and interpersonal skills

• Strong stakeholder management and influencing skills across all organisational levels

• Good analytical, commercial, and problem-solving abilities

• Experience in preparing tenders, proposals, and business presentations

• Strong negotiation skills, particularly in handling large-scale and high-value contracts

What We Offer

• Opportunities for career growth and professional development

• A collaborative and purpose-driven work environment

• Exposure to strategic projects and key client accounts

• The chance to be part of an organisation that is transforming the future of integrated security and solutions

What the day will look like

The Head of Marine role serves as a senior leader who deliver insurance and risk management solutions in the Marine space. This role combines sophisticated client advisory with leadership on broking, market relationships, and business development.  This role is responsible for setting strategic direction, provision of broking and consulting service, and driving the growth and innovation of Marine  risk management and insurance offerings.

Team Leadership

• Lead Singapore Marine retail team to achieve financial targets and oversee operational and personnel processes
• Provide guidance and support on technical, client servicing matters and business growth
• Build, motivate and maintain a cohesive High-Performance Team that is highly engaged
• Mentor staff in their professional development, including training staff to be key client relationship managers for key Marine clients
• Actively drive budgeting, forecasting, and pipeline management to achieve financial goals.

Client advisory and servicing

• Client relationship management for key accounts
• Discover client’s needs in comprehensive manner, evaluating risk exposures and insurance needs
• Set client service scope and expectations
• Act as a trusted advisor to clients and recommend appropriate risk management strategies and insurance solutions for various Marine risks (Cargo, Hull & Machinery, Protection & Indemnity, Builder’s Risks, Charterer’s Liabilities, Freight Forwarder’s Liability, Marina/Terminal Operator’s Liability etc)
• Review and advise on client’s contractual insurance requirements with project owners, contractors and financers
• Advise on local statutory insurance requirements, stay updated on industry regulations and risk management standards
• Prepare and review insurance proposals, policies and endorsements,
• Lead negotiations with major clients and maintain relationships with client’s senior executives

Drive Business Growth

• Drive or be involved in securing key clients/prospects
• Lead and participate in new business pitches, RFP responses, and cross-selling efforts.
• Identify new market opportunities and drive business growth for team and CRS as a whole

Broking, Market Management and Claims

• Drive or assist with the design, structure, negotiation and placement of major insurance programs, including regional and global program
• Build and maintain strong, senior-level relationships with insurers and underwriters in Marine.
• Own and drive utilization of placement facilities for Marine risks
• Ensure Marine claims are being progressed efficiently and effectively for clients, including advocating for clients in complex claims cases 

Thought Leadership, Innovation & Knowledge Management

• Be the subject matter expert on Marine risk and insurance solutions within Aon Singapore
• Drive thought leadership content for clients and markets, demonstrating industry insight and understanding of risks and solutions.
• Contribute to up-to-date materials on market trends, carrier appetite and marine client solutions.
• Stay ahead of market trends, ensuring access to innovative insurance products and bespoke solutions.
• Ensure that knowledge and best practice approaches are shared, captured, documented to ensure resiliency in the broking function 

Delivering Aon United (DAU)

• Collaborate closely with other Aon teams both within and beyond CRS practice in Singapore to deliver a broad range of insurance solutions and services to clients.
• Engage and work closely with Regional Marine Team to deliver complex solutions for clients
• Keep up to date on Aon IQ and wide range of innovative solutions across all Aon departments
• Implement and utilise client-related value propositions, systems and processes including (but not limited to) Aon Brokers Guide, Aon Client Leadership
• Work on projects and cross-department collaborations
• Develop/share solutions beyond own immediate team

Skills and Experience that will lead to success

• General Insurance academic qualifications, ACII or equivalent would be advantageous
• At least 12 years of experience in the marine insurance industry
• Meticulous, proactive and able to multi-task efficiently
• Excellent negotiation, communication, organizational and leadership skills
• Ability to analyze complex contracts and policy documents
• Possess good analytical mind with strong business acumen
• A strong team player

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Job Description & Requirements

Responsibilities:

• Manage company operations, handle staffs,etc
• Shampooing, cutting, styling, and coloring hair, as well as massaging and treating scalps.
• Applying makeup, performing facials, and recommending skincare therapies.
• Performing manicures and pedicures, nail art, and color recommendations.
• Performing permanent and temporary hair removal treatments, such as electrolysis, laser hair removal, and waxing.
• Suggesting guidelines on personal skincare regimes.
• Cross-selling beauty therapies and products.
• Making appointments and documenting treatments.
• Keeping your workstation and tools clean and sterile.
• Taking stock and ensuring there are adequate supplies.

Beautician Requirements:

• A working knowledge of skincare therapies, hair removal techniques, and beauty products and trends.
• Strong creative skills.
• Excellent communication and interpersonal skills.
• Able to work on weekend and public holiday.

• Support team in managing in-market complex customer queries, build apt hypothesis and bring prompt resolution with data support and effective communication.
• Work closely with in-market Consulting, Analytics & Insights team, Operations and Data Science, Global customer Service Centre to ensure all work is connected to client business issues and is delivered according to established timelines and in a way that contributes to driving client outcomes.
• Create an environment to encourage and drive solution mindset and to leverage best practices.
• Enhance servicing efficiencies through planning and execution of client engagement model to attain acceptable client (NPS) satisfaction scores.
• Measure emerging issues and quality trends, flag out areas of improvement on a regular basis, and share with respective teams for improvement.

A Little about You

Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next. 

Product area

Google's Large Customer Sales (LCS) teams are strategic partners and industry thought leaders to the world's leading brands and agencies. We continuously challenge how customers think about their business and how  

Google can support growth. We focus on helping these players navigate profound industry shifts and drive outsized business performance by competitively selling Google's full suite of advertising solutions across Search, YouTube, Measurement, and more. As a member of our LCS team, you'll have the unique opportunity to sell at the forefront of technology, collaborating with executives, influencing market-shaping strategies, and delivering tangible results that significantly impact major global businesses and drive the growth of Google.

Job description

Businesses of all shapes and sizes rely on Google’s unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.

Additional job description

In this role, you will drive industry intelligence. You will be a trusted industry advisor, and a commercially-minded strategist. You will be responsible for developing and owning thought leadership, developing new third-party research, and presenting industry-shifting perspectives at Google and external industry events. You will act as a trusted advisor to C-level clients, focusing on big industry shifts and growth advisory. You will engage with sales leaders and Google advertisers to show sales growth opportunities, win budgets, and identify key consumer, category, and seasonal opportunities. You will enhance the engaging intelligence with new data sources and deliver to strengthen the engaging advantage, analyze consumer behavior and managing data partnerships to industry expertise.

Qualifications

Job responsibilities

• Own the industry thought leadership plan, develop new third-party research, and present industry-shifting perspectives at Google and external industry events.
• Act as a trusted advisor to C-level clients, focusing on big industry shifts and growth advisory.
• Engage with sales leaders and Google advertisers to show business growth opportunities, win budgets, and identify key consumer, category, and opportunities.
• Enhance the market intelligence with new data sources and deliver to strengthen the business advantage.
• Identify and analyze opportunities, including new consumer behaviors, and changing shopping journey.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in media analytics, advertising sales, digital media and marketing, or consulting.

Preferred qualifications

• Experience in C-level engagement and managing cross-functional partnerships.
• Experience in working within sales teams to deliver quality results.
• Knowledge of generating customer-centric, commercially-motivated, and engaging insights.
• Ability to transform data into narratives that drive executive discourse and action.
• Ability to use evolving data infrastructure and AI to uncover opportunities.
• Excellent entrepreneurial mindset, with the ability to leverage insights for business growth.

We are seeking an experienced Service Delivery Manager to oversee the operation, maintenance, and continuous improvement of IT systems. This role ensures reliable, secure service delivery by managing teams, vendors, and SLAs while driving operational excellence.

Key Responsibilities

• Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture
• Oversee daily IT operations, maintenance, and compliance with security standards
• Manage maintenance schedules, change requests, incidents, and service requests
• Track IT assets and maintain accurate documentation for audits and reporting
• Manage vendors and subcontractors, ensuring performance meets contractual obligations
• Monitor SLAs and implement service improvements
• Manage budgets and control operational costs
• Serve as the main point of contact for clients, ensuring timely issue resolution

Requirements

• Bachelor’s degree in Engineering, IT, or related field
• 3–4 years of experience in IT Operations & Maintenance
• Strong knowledge of IT service management and ITIL practices
• Proven leadership, problem-solving, and stakeholder management skills
• Excellent communication skills and ability to work under pressure
• Self-driven, proactive, and able to manage multiple priorities

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

Our client takes pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join their Operations team to be hands-on from day one and work closely with their founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents to the company's community
• Share the company’s vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong the company's community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for the company’s community, continue to track the progress of students and maintain relationships with parents

Skills & Qualifications

• Strong communication and problem solving skills
• Driven, fast learner, proactive and ability to work in a fast-paced environment
• Organized, detail-oriented and ability to manage different projects at once
• Get things done attitude, self-driven
• You are very meticulous and independent, able to set own priorities with time management to complete projects timely

Additional (Good-to-Have!)

• You love to learn and expand knowledge in Computer Science and/or Engineering
• Strong communication and problem solving skills. Open-minded and dynamic
• You are eager to shape the skills and minds of our next generation in equipping them with the right digital skills
• You have prior teaching experience, be it tutoring, or team training

Others:
Location: EITHER Lentor Modern or Tampines Hub

(Depends on where you stay)

Working hours: 9am to 6pm (Wed to Sun; weekend work is required)

Salary: S$3.5K to 4.5K + quarterly bonuses / No AWS, VB 1-2 months

Jessie Hoe Huey Miin

CEI Reg No. R1103861

Recruit Express Pte Ltd

EA Lic: 99C4599

Email to jessie@recruitexpress.com.sg