Total 1,215 Manager level Customer Service job vacancies

The Business Operations Manager at Hanna Facebody Care Pte. Ltd. supports the daily operations of the company within the beauty and wellness retail sector. The role involves coordinating retail activities, monitoring sales and inventory, and ensuring smooth business processes.The idial candidate will assist in improving operational efficiency, maintaining product quality standards, and supporting customer experience initiatives. They will also work closely with management on basic reporting, supplier coordination, and implementation of business strategies.

Specific Responsibilities:

1.Oversee daily business operations to ensure smooth and efficient workflow.

2.Monitor and analyze sales performance, providing regular reports to management.

3.Manage inventory levels, stock replenishment, and product availability.

4.Coordinate with suppliers and vendors to ensure timely delivery of products.

5.Implement and improve operational processes to enhance efficiency and productivity.

6.Ensure compliance with company policies, procedures, and regulatory requirements.

7.Support product selection and ensure alignment with company quality standards.

8.Handle customer service issues and improve overall customer experience.

9.Assist in developing and executing business strategies and operational plans.

10.Maintain accurate records of sales, inventory, and operational data.

11.Analyze market trends and provide recommendations to support business growth.

Technical Skills and Competencies:

1. Communication Skills

2. Strategic thinking skills

3. Problem-solving skills

4. Compliance knowledge skills

5. Leadership skills

6. Time management skills

Duration of Traineeship/Attachment Offered - 6 months
Mature Mid Career Individuals - $3,100
This Position is open for mid career individuals (Mature, 40 years and above).
Mid Career individuals from any qualifications level can apply.

On behalf of the hiring company, which is an Original Equipment Maker (OEM) and market leader in their sector, we are looking for a suitable candidate to join them as Service Operations Team Lead | Manager :

Responsibilities

• Responsible for providing after-sales support.
• Coordinate a group of supervisors/engineers and technicians to achieve the requirements involved in preventive & corrective maintenance, meeting contractual requirements.
• Be involved in guidance as well as monitoring, auditing, and evaluating field sites as well as field staff in aspects of quality, efficiency, etc.
• Evaluate, ensure, and monitor the safety of all field staff and fieldwork.
• Achieve the targets required, such as sales, costs, equipment performance, customer satisfaction, KPI including necessary administrative duties, etc.
• To regularly meet the customers and clarify how to achieve the requirements according to contractual requirements.
• Responsible for various inquiries from customers, including but not limited to quotations, site works, new requirements, monitoring of Purchase request/Quotation cycles, and others.
• Performs specific or ad hoc functions as assigned by the Department and/or the company from time to time.

Prerequisites

• Minimum Diploma in Electrical / Electronics / Mechanical Engineering discipline or equivalent.

• At least 3 years of Customer and People Management working experience.

• Good command of spoken and written English.

• Possess a service-oriented mindset.

• Candidates with facility management experience are welcome to apply.

Location: East

EA License No. : 22C0971 | EA Reg ID: R21101298

Centre Manager

• Salary: $3500 - $4000

• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm

• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents

• Share the vision and recommend suitable coding programs for students

• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement

• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them

• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received

• Work with the teaching team to assess the students and follow up with parents for conversion

• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research

• Ensure that all customer information is properly documented and updated in our CRM system

• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

If you are keen to apply, please send me your resume and job applied for on WhatsApp at 9789 3505 or email me at anabel.thesupreme@gmail.com (˶ᵔ ᵕ ᵔ˶)

❄️Anabel Boon Xue Qi | Recruitment Consultant (R25159272) |

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Centre Manager

• Salary: $3500 - $4000
• Working hours: Mon, Tue, Fri, Sat n Sun | Off days: Wed-Thu |9am-6pm
• Location: Novena, Bukit Panjang and Tampines

Summary:

we take pride in providing top-notch technology education courses to equip every child with programming knowledge and empower them to create change. If you’re keen to be part of a dynamic team in a fast-growing start-up, join our Operations team to be hands-on from day one and work closely with our founding team. This role will expose you to daily operations of managing an ed-tech start-up and facilitate the smooth delivery of our coding programs to students in local and international schools.

Responsibilities & Duties

• Be a key player in the customer acquisition team to onboard new parents
• Share the vision and recommend suitable coding programs for students
• Support customer success initiatives like special programmes or competitions, or community events like fireside chats for customer engagement
• Maintain customer relationships and build a strong community. Act as parents’ advocate and manage relationships with them
• Plan lead generation events with key partners like Parent Sharings, trial classes and make sure payment for classes are received
• Work with the teaching team to assess the students and follow up with parents for conversion
• Responsible for handling general administrative duties, e.g. sending out onboarding emails, data entry, sorting out data and research
• Ensure that all customer information is properly documented and updated in our CRM system
• Relationship manager for our community, continue to track the progress of students and maintain relationships with parents

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Position Summary Statement:

The position is responsible for supervising and assisting the manager in outlet operations. He/ she will assume the role of the manager in the absence of the Restaurant Manager.

The Team Leader reports to the Restaurant Manager.

Primary Responsibilities:

a) To assist the manager in carrying out his/her function of efficiently administering and organizing the outlet into a profitable center and increasing revenue.

b) To lead and supervise a shift which includes inspecting table and work area layouts and settings, ensuring service quality and any other hygiene matters.

c) To ensure that mis-en place/side station is all set up with food items, non-food items such as crockery and chinaware before the shift commences.

d) To replenish items as and when necessary.

e) To ensure that tables under his/her charge have the correct cutleries and table settings before the shift commences.

f) To take food and beverage orders and serve them.

g) To clear and remove soiled dishes, and bring them to the dish washing area.

h) To present bills to diners, collect payment and give to the cashier, return change or credit card to diners.

i) To reset tables after use.

j) To establish par stock and supervise inventory taking.

k) To conduct departmental SOP training for all staff.

l) To assist in forecasting staff requirements and in scheduling day off, vacation, and overtime requirements.

m) To undertake any other related task/duty/assignment that may be given by the Restaurant Manager.

We are looking for a dynamic and customer-centric individual to join our call center team as a Team Manager. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY.

Responsibilities:

• Supports, coaches and manage a team of Contact Center Agents

• Communicates performance against objective with the individual team members and constantly monitors performance in terms of agreed key performance indicator (log-on time, time-in wrap, average handle time)

• Works with the shift supervisor and coordinates shift roster for the team members to ensure that agreed shifts would be covered

• Conducts return to work interviews after absenteeism

• Undertakes any administration associated with payroll, performance related bonus, staff annual leave, expenses claims and amendments to staff rosters

• Conducts regular team meetings and buzz session to ensure that two-way communication is maintained between team members and management

• Supports the management team in the creation of management reports based on agreed time scales

• Attends to high-level customer complaints received by team members and spends an agreed proportion of time answering queue calls

• Conduct call monitoring either by listening in to the radio recorded calls or live calls and subsequently undertakes coaching sessions with team members

• Disseminates information received from client contact point to the team members as soon as possible and ensures that the team members are fully briefed on the information received

• Support the Contact Center in achieving its overall service levels (average speed of answer, abandoned calls, % calls answered within service level)

• Identifies area for service improvements and makes recommendation to the management team

Requirements:

• Minimum 2 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.

• Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).

• Possess good interpersonal and communication skills, creativity and problem-solving skills.

• Positive and able to motivate team to achieve business targets.

• Good leadership and people management skills.

• Able to work well in a team in a dynamic and fast-paced environment

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Job Overview:

The Home Care Services Manager will report to the Head, Home Care Services and is responsible for overseeing the day-to-day operations of home care services, ensuring that clients receive high-quality, compassionate, and efficient care. This role involves managing a team of care providers, ensuring compliance with all healthcare regulations, and maintaining positive relationships with clients, families, and healthcare providers. The manager will also be responsible for the planning, coordination, and delivery of care services, ensuring that services meet the needs and expectations of clients while maintaining the organization’s standards of care.

Key Responsibilities:

• Leadership & Supervision:

• Supports the recruitment, training and management of home care services staff, including doctors, nurses and administrative support.

• Provide leadership, mentorship and performance evaluations for the administration team to ensure a high standard of care delivery.

• Monitor the effective scheduling of care providers to meet client needs.

Client Care & Service Delivery:

• Ensure care plans are followed and services are delivered.

• Work with clinical teams to address any client concerns or complaints promptly and professionally to maintain satisfaction and improve service delivery.

Compliance & Regulations:

• Ensure that all home care services are in compliance with regulations, including licensing and accreditation requirements.

• Maintain accurate and up-to-date operational records and ensure timely response to patient referrals.

• Conduct regular audits to monitor compliance with healthcare standards and quality assurance protocols.

Coordination & Communication:

• Act as the primary point of contact between Agency for Integrated Care (AIC) & Ministry of Health (MOH) for regulatory & operational matters.

• Coordinate with clinical professionals (e.g., doctors, therapists, etc.) to ensure comprehensive care for clients.

Financial Management:

• Oversee the budget for home care services, ensuring efficient allocation of resources and controlling costs.

• Track and manage billing and payments for services rendered.

• Identify opportunities to improve operational efficiencies and reduce costs without compromising care quality.

Staff Development & Training:

• Ensure timely submission to Finance Department and update in Medisave portal.

• Foster a culture of continuous improvement and teamwork within the home care team.

Marketing & Business Development:

• Assist with the development of marketing strategies to attract new clients and expand services.

• Build and maintain relationships with referral sources, such as hospitals, polyclinics, family practitioners and community organizations.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Nursing, Social Work or related field.

• Proven experience in home care management or healthcare service delivery, with at least 5 years of experience in a supervisory or managerial role.

• Strong knowledge of the intermediate and long-term care sector, information systems, subvention & use of Medisave.

• Excellent communication and interpersonal skills.

• Strong leadership skills with the ability to motivate, guide and develop a team.

• Ability to manage budgets, billing and financial aspects of home care operations.

• Compassionate, empathetic and patient-focused approach to care.

 Skills & Abilities:

• Strong organizational and time-management skills.

• Ability to handle stressful situations and resolve conflicts effectively.

• Proficiency in using healthcare management software (SAP Community Hospital Common System) is preferred.

• Proficiency in use of Microsoft Excel (at least intermediate level).

• Strong decision-making skills and the ability to prioritize tasks.

• Ability to work independently and as part of a collaborative team.

Job Description

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure that food products meet standards set by company and regulatory bodies
• Develop and review quality and safety policies
• Conduct and manage regular inspections and audits
• To maintain and improve existing quality control procedures
• Conduct investigations on customers’ feedback
• Validate that all products were made in compliance with established QA protocol
• Ensure that standard operating procedures are adhered to
• Monitor quality standards of products
• Ensure that all activities conform to HACCP & AVA/NEA guidelines
• Supervise and oversee all quality assurance matters
• Product and process development
• Assist in all areas of R&D, product and process development, food tasting

Job Requirements

• Minimum Degree in Food Science & Technology or related field
• Preferably 5 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Role Summary

The Client Delivery Manager (CDM) isresponsible for end-to-end service delivery governance across globalinfrastructure, cloud, network, unified communications, and cybersecurityenvironments. The role ensures contractual SLA/KPI achievement, operationalexcellence, financial governance, stakeholder satisfaction, and continuous serviceimprovement.

The CDM acts as the primary interface betweenclient stakeholders, executive leadership, managed service partners, andcross-functional technical teams, ensuring seamless service operations alignedto business objectives.

Key Responsibilities

1. End-to-End ServiceDelivery Ownership

Own overall service delivery for enterpriseinfrastructure covering:

·        Cloudplatforms (Azure, AWS)

·        Network(LAN/WAN, SD-WAN, firewalls, routing, switching)

·        Security(SASE, FWaaS, ZPA, ZIA, PAM, SIEM)

·        UnifiedCommunications (Cisco, Avaya, Microsoft Teams)

·        Ensurealignment with contractual commitments, SLAs, OLAs, KPIs, and regulatorystandards.

·        Driveservice reliability, performance optimization, and operational resilience.

2. Client &Executive Stakeholder Management

Serve as primary escalation point for majorincidents and delivery risks.

Conduct:

·        MonthlyService Reviews (MSR)

·        QuarterlyBusiness Reviews (QBR)

·        Translatetechnical metrics into executive-level business insights.

·        Buildtrusted relationships with C-level stakeholders and business leaders.

·        Managecustomer satisfaction and long-term strategic partnerships.

3. Governance, Risk& Compliance

Lead service governance framework acrossglobal multi-region operations.

Own Major Incident Management and chair RCA(Root Cause Analysis) reviews.

Drive proactive risk mitigation and servicecontinuity strategies.

Ensure adherence to cybersecurity frameworkssuch as:

·        NIST

·        ISO27001

·        SOC2

·        PCI-DSS

·        MITREATT&CK

·        Ensurecompliance with audit, security, and regulatory requirements.

4. Financial & Commercial Management

Manage service financials including:

·        Budgeting& forecasting

·        OPEX/CAPEXgovernance

·        Vendorcost optimization

·        Resourcecapacity planning

·        Collaboratewith procurement for contract optimization and commercial improvements.

·        Trackfinancial utilization and profitability of managed services.

5.Vendor & Managed Services Governance

Govern third-party vendors and global serviceproviders.

Implement vendor scorecards and performancebenchmarking.

Conduct contractual compliance reviews.

Ensure accountability and continuous serviceimprovement from partners.

6. OperationalExcellence & Continuous Improvement

Lead Continuous Service Improvement (CSI)initiatives.

Drive automation, monitoring enhancements, andservice health dashboards.

Improve SLA performance and reduce incidentrecurrence.

Optimize operational runbooks and SOPstandardization.

7. Team Leadership& Delivery Management

Lead cross-functional global delivery teamsacross APAC/EMEA/Global regions.

Oversee 24×7 operational support models.

Mentor delivery leads and technical engineers.

Foster high-performance culture andaccountability across teams.

RequiredQualifications

12–15+ years of experience in ITInfrastructure, Network, Cloud, and Security delivery.

5+ years in Service Delivery / Client Delivery/ Infrastructure Leadership roles.

PreferredCertifications

·        CISSP

·        CCIE/ CCNP Enterprise

·        ITILFoundation (or higher)

·        Azure(AZ-700 or equivalent)

·        VMware/ Checkpoint / CEH (advantageous)

Technical Expertise

·        Cloud,Microsoft Azure,AWS

·        Network& Security

·        Cisco(FMC, Prime, UCC)

·        PaloAlto, Checkpoint

·        SASE,FWaaS, ZPA, ZIA

·        CyberArk(PAM)

·        SIEMtools (QRadar)

·        Vulnerabilitytools (Nessus, Qualys, CrowdStrike)

·        Monitoring& Management

·        SolarWinds

·        LogicMonitor

·        ManageEngine

·        WhatsUpGold

·        FortiManager/ Panorama

·        UnifiedCommunications

·        CiscoCollaboration

·        Avaya

·        IPCTurret Technologies

Key Competencies

·        Executivecommunication & stakeholder influence

·        Crisis& escalation management

·        Strategicthinking & delivery governance

·        Financialacumen & cost optimization

·        Riskmanagement & service continuity planning

·        Cross-functionalteam leadership

·        Customer-centricmindset

Job Responsibilities:

• Together with the Pedagogy team, provide leadership to teachers in quality early childhood curriculum design, development and implementation of teaching;
• Coach and support teachers to monitor, assess, document and maintain evaluation and assessment of children’s learning and development;
• Develop strategies to market and maintain the school’s student enrolment to maximise the school capacity;
• Manage cost control in all aspects of school operations;
• Select, coach and mentor teachers to maximise their professional relationship with parents, harmonious working relations with colleagues and teaching performance for the growth of students under their care;
• Maintain students’ records and teacher to student ratio as required by the Ministry and where necessary stand in as class teacher to maintain such ratio;
• Maintain the school physical condition and maximise the facilities to provide learning environment of students;
• Establish and maintain positive and effective communication with parents and the school community;
• Organise school events to support cultural, festive events, racial harmony and green environment

Job Requirements:

• A recognised Bachelor degree in Early Childhood Education from an approved institution and Diploma in Early Childhood Care & Education (Leadership) or its equivalent;
• At least 5 years working experience in a pre-school with at least 2 years in a leadership role
• High EQ, matured, exemplary leadership and management skills are essential;
• Exceptional interpersonal skills
• Excellent written and verbal communication skills.
• We seek only passionate and dedicated educators who want to make a difference in children's learning.

Working location: Punggol / Yishun / Tengah / Jurong West

We offer a competitive remuneration package plus benefits to the right candidate.Interested candidates are invited to apply online by clicking ‘APPLY NOW’ button below.

Please include cover application letter and detailed CV with current and expected salary, and copies of qualifications and testimonials.On appointment original copies must be provided for verification.

About Centre for Fathering

Centre for Fathering (CFF) is a Singapore non-profit founded in 2000. We promote active fathering, strengthen families, and address issues arising from fatherlessness.

We champion the national Dads for Life and Mums for Life movements, and lead flagship initiatives including Back to School With Dad, Celebrating Fathers, Eat With Your Family Day, and Great Companies for Dads Awards.

Why This Role Matters

•       Shape the national conversation on fatherhood and family life in Singapore.

•       Translate programme impact into stories that move policymakers, corporate partners, donors, and families.

•       Build the public voice of a25-year-old movement as father-inclusive culture gains ground across workplaces, schools, and communities.

Position Summary

The SeniorManager, Communications and Public Relations leads CFF's strategic positioning and public voice, shaping narratives that advance father-inclusive culture, strengthen brand credibility, and inspire public support.

We are looking for an exceptional writer and storyteller who can turn programme outcomes into human-centred stories, with strong editorial judgement and a visual eye to direct design output from in-house and agency partners.

Familiarity with the evolving role of fathers in Singapore is a strong advantage. The role partners with leadership, programme teams, creative partners, and media to drive integrated communications across earned media, digital, campaigns, and thought leadership.

Key Responsibilities

1. Strategic Communications and Editorial Leadership

•       Develop and execute CFF'sintegrated communications strategy, aligned to organisational and fundraising priorities.

•       Position CFF as a leading voice in fathering and family development through research-backed narratives.

•       Advise the CEO and leadership on public messaging, and draft speeches, op-eds, forewords, and high-level correspondence.

•       Translate programme insights into human-centred impact stories and publishable narratives.

•       Oversee newsletters, the annual report, and donor communications, ensuring editorial consistency across channels.

•       Partner with digital teams to align messaging with CRM segmentation and audience lifecycles.

•       Use AI-assisted tools responsibly for research, drafting, and media monitoring, upholding accuracy and source verification.

2. Media Relations and Public Engagement

•       Build relationships with journalists, editors, and media partners across mainstream and vernacular platforms.

•       Develop press releases, pitches, Q&A documents, and interview briefs for spokespersons.

•       Secure meaningful coverage tied to campaign moments and thought leadership opportunities.

•       Report media performance to management and the board — reach, sentiment, and message pull-through.

•       Identify commentary opportunities in national discussions on family, parenting, and workplace culture.

3. Campaigns, Brand, and Creative Direction

•       Lead communications plans for national initiatives (for e.g., Celebrating Fathers, Back to School With Dad)and fundraising campaigns.

•       Direct visual storytelling with designers, videographers, and creative agencies. Graphic design execution is not required, but strong visual judgement and the ability to brief and critique creative output are essential.

•       Align message, design, and audience across social, website, EDM, and print.

•       Own the master content calendar and set the editorial rhythm across platforms.

4. Stakeholder and Partner Communications

•       Develop messaging frameworks for corporate, community, and government stakeholders.

•       Align Dads for Life and Mums for Life communications so both reinforce a coherent CFF brand.

•       Craft fundraising and donor stewardship narratives with the development team.

•       Coach internal teams on message discipline, tone of voice, and brand standards.

What We Are Looking For

Required

•       Bachelor's in Communications, Journalism, Marketing, or related field.

•       6–8 years in strategic communications, PR, or editorial roles.

•       High-quality writing across long-form and short-form formats (portfolio or samples required at application).

•       Track record engaging senior stakeholders and securing earned media.

•       Familiarity with Singapore's media landscape.

•       Sound editorial judgement and ability to work independently in a lean team.

Advantageous

•       Experience in non-profit, public sector, or purpose-driven organisations.

•       Working knowledge of parenting, fathering, or family development issues.

•       Comfort with AI-assisted content, analytics, and media monitoring tools.

•       Bilingual in English and Mandarin, Malay, or Tamil for vernacular media.

How to Apply

Email your CV,a one-page cover note, and two to three writing samples (or a portfolio link)to hr@fathers.com.sg. Shortlisted candidates may be invited to a writing exercise.

Your new company

A premier APAC data centre specialist seeking to hire a Procurement Manager – CAPEX (Data Centre Projects) x 2.

• 1 x Owner Supplied Equipment (OSE) category experience
• 1 x High Voltage (HV) category experience

Location: CBD

Duration: 6 – 12 months contract (ongoing)

Salary: up to $120K per annum(open for negotiation)

Your new role

• Manage the procurement of various categories within the CAPEX domain within Australia.
• Develop, execute and monitor to ensure on-time execution of tenders across multiple countries from supplier on-boarding, RFx initiation, pre-tender briefings, post-tender interviews and clarifications, proposal evaluations, negotiations, supplier recommendations till contract award.
• Achieve efficiencies through bidding, negotiation and strategic initiatives.
• Develop, lead and maintain measurable performance metrics including reporting tendering status, spend analysis, forecasting, lifecycle cost savings etc.
• Identify and onboard new vendors to ensure a reliable and robust supply chain in new and existing markets
• Understand customer requirements to establish and implement a robust procurement plan that deliver value to the business
• Understand trends in customers’ needs and concerns across categories and work with Category managers with a longer-term view.
• Work collaboratively with Category Managers to innovate within the procurement space, automating and/or improving tools or processes to better support the Procurement Lifecycle.
• Identify best practices or issues and implement solutions to ultimately improve procurement service delivery and strengthen stakeholders’ partnerships.
• Collaborate with suppliers to promote sustainable practices that reduces environmental impact and enhance social responsibility.
• Ensure procurement practices adhere to company’s sustainability policies and target
• Facilitate compliance with company’s supplier qualification process
• Provide inputs to support Supply Chain's optimization of the logistics function
• Partner with Supply Chain to build up materials management systems, processes, and tools
• Support the Supplier Relationship Management (SRM) Program through the development and scoring of supplier commercial performance KPIs, attending Supplier Business Reviews (SBRs) and delivering on any assigned action items

What you'll need to succeed

• Bachelor's degree in Engineering, Construction Management, Contract/Cost Management or Business Administration from an accredited university.
• 8+ years’ of relevant experience in a performing procurement related work, contract negotiation and bidding, with 5+ years managing CAPEX categories preferably in the Data Centre space.
• Demonstrated ability to prioritize workload, work with multiple technical and non-technical stakeholders across multiple functions to manage complex projects within cost and schedule to deliver results.
• Demonstrated ability to implement category strategies, develop pricing models, to influence and execute effectively across an organization.
• Excellent communication skills, both verbal and written.
• Highly proficient in MS Office
• Some travel may be required (<25%)

What you'll get in return 
This is an exciting opportunity to join a fast-paced MNC.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Ernie at Hays on +65 6424 0157 or emailErnieza.Zailani@hays.com.sg for a confidential discussion.

Referrals are welcome.

Registration ID No. R1329386 | EA License number: 07C3924 | Company Registration No. 200609504D

COMPANY DESCRIPTION

Kaplan Higher Education Academy (Kaplan) is part of Kaplan Inc., one of the world's most diverse education providers and the largest subsidiary of Graham Holdings Company (NYSE:GHC).

Kaplan has welcomed students from over 55 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic and professional certification programme options* for higher learning and skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted more than 100,000 graduates^.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, our employees are our most valuable assets, and everyone's contribution is integral to our success. We have been recognised by The Straits Times, for the second successive year, as being one of Singapore's Best Employers for 2023. This large-scale and comprehensive study assessed the attractiveness of organisations in Singapore based on an independent employee survey.

We strive to continue providing a professional, positive and stimulating work enviroment with plenty of room for initiatives, so that our employees can thrive with us. If you are seeking opportunities for growth, we welcome you to write to us!

*Based on full-time and part-time study modes across programmes offered at Kaplan.

^Total Diploma and Degree graduates from Kaplan from 2007 to 2023.

RESPONSIBILITIES

THE ROLE: Head of English and Learning Support

The Head of English and Learning Support provides strategic and operational leadership to enhance students' English language proficiency and academic success across their entire study journey at Kaplan Singapore.

The role focuses on the design, delivery, and continuous improvement of English language support initiatives, including both the preparatory English programs (IGCSE English, pre-degree/pre-diploma students) and ongoing learning support embedded throughout students' academic programmes. These supports may be delivered in-class and out-of-class, ensuring students are equipped with the language and academic skills required for learning success.

The role also involves overseeing quality assurance, staff management, and the development of targeted learning support strategies aligned with institutional goals and student needs.

Key Responsibilities:

Academic Leadership

• Provide academic leadership for English language development and learning support services across the student population in Kaplan Singapore
• Drive strategic initiatives that strengthen English for Academic Purposes and academic skills for diverse student cohorts.
• Promote innovative, student-centred approaches to language support delivery, both embedded within curriculum and as supplementary support.

Curriculum & Programme Development

• Collaborate with teaching teams to integrate language development into teaching and assessment practices.
• Support faculty in adopting strategies for language-sensitive teaching and cultural-responsive classroom practices
• Collaborate with internal and external partners to enrich curriculum design and teaching materials.
• Promote alignment between programme outcomes and institutional goals.

People & Resource Management

• Lead and support academic staff, including performance reviews, workload planning, and mentoring.
• Facilitate staff development in language pedagogy, English test preparation, and academic skills support
• Ensure optimal use of facilities and resources while maintaining safety and operational efficiency.

Student Experience & Support

• Champion a holistic approach to student learning support, focusing on language proficiency as a key success factor.
• Develop targeted support for at-risk students and those requiring additional language development.
• Monitor and enhance student engagement with English support services

Quality Assurance & Compliance

• Ensure academic activities comply with institutional policies and external accreditation requirements.
• Maintain robust quality assurance processes, including academic audits and ongoing enhancement efforts.
• Support regulatory reviews and monitor key metrics such as enrolment, retention, and class sizes to drive sustainable growth.

General Responsibilities

• Support the implementation of cross-departmental initiatives and strategic goals.
• Deliver teaching duties in line with institutional workload expectations, approximately 200 hours annually.
• Undertake additional duties or projects as assigned by senior leadership.

Education

• Master's Degree in a related discipline. PhD candidates will be given priority consideration.

Minimum Years of Experience

• 10 years' experience in a multi-cultural setting at a higher educational institution or equivalent.
• A minimum of 3 years managerial experience.

Knowledge, Skills & Abilities

• Strong understanding of curriculum design, academic leadership, and higher education administration.
• Experience with digital learning tools and blended/online delivery modes.
• Proven ability to lead and support academic teams, manage resources, and drive staff development.
• Excellent communication, interpersonal, and people management skills.
• Ability to support change and continuous improvement within an educational setting.
• Awareness of trends and challenges in the private higher education sector, both locally and globally.

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid (Blend of in-office and remote work)
• Location: Wilkie Edge

Job Description

• Oversee overall quality and safety of food products at Central Kitchen
• Ensure that food products meet standards set by company and regulatory bodies
• Develop and review quality and safety policies
• Conduct and manage regular inspections and audits
• To maintain and improve existing quality control procedures
• Conduct investigations on customers’ feedback
• Validate that all products were made in compliance with established QA protocol
• Ensure that standard operating procedures are adhered to
• Monitor quality standards of products
• Ensure that all activities conform to HACCP & AVA/NEA guidelines
• Supervise and oversee all quality assurance matters
• Product and process development
• Assist in all areas of R&D, product and process development, food tasting

Job Requirements

• Minimum Degree in Food Science & Technology or related field
• Preferably 5 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900