Insurance Customer Liaison / Customer Service Executive ( Insurance ) / 保險客戶聯絡員/客戶服務主管（保險）
Full-time
Junior Executive
1 month ago
關於該職位我們正在尋找一位積極主動、以客戶為中心的客戶聯絡主管加入我們的團隊。您將作為客戶的主要聯絡人，確保客戶在保單服務和理賠支援方面獲得流暢的體驗。您將在維護客戶滿意度的同時，遵守營運和監管標準，並發揮至關重要的作用。職位描述：及時、專業地處理透過電話、電子郵件和現場諮詢管道處理的客戶詢問。提供清晰準確的保險政策、承保範圍和程序資訊。支援端到端的保單服務，包括申請、續保、批單和註銷。協助客戶完成理賠流程，並與內部團隊協調解決問題。處理客戶回饋...
關於該職位
我們正在尋找一位積極主動、以客戶為中心的客戶聯絡主管加入我們的團隊。您將作為客戶的主要聯絡人，確保客戶在保單服務和理賠支援方面獲得流暢的體驗。您將在維護客戶滿意度的同時，遵守營運和監管標準，並發揮至關重要的作用。
職位描述：
- 及時、專業地處理透過電話、電子郵件和現場諮詢管道處理的客戶詢問。
- 提供清晰準確的保險政策、承保範圍和程序資訊。
- 支援端到端的保單服務，包括申請、續保、批單和註銷。
- 協助客戶完成理賠流程，並與內部團隊協調解決問題。
- 處理客戶回饋和投訴，確保有效解決問題，並在必要時回報。
- 在內部系統中維護準確的客戶記錄
- 與承保、理賠和銷售團隊合作，確保服務交付的一致性。
- 確保遵守公司政策和監管要求
工作要求：
• 商業、金融、保險或相關領域的學士學位
• 2-4 年保險、銀行或客戶服務環境工作經驗
• 較強的溝通及人際溝通能力
• 良好的問題解決與衝突化解能力
• 高度注重細節與組織能力
• 精通微軟辦公室軟體和客戶管理系統
• 了解保險產品和理賠流程者優先考慮
• 優先考慮女性
• 首選語言：國語、英語和馬來語
• 工作時間：週一至週五：上午 8:30 至下午 5:00，週六：上午 8:30 至下午 1:00
Jasa Export Transit Warehouse (JET) was set up on 8th February 1982 in Port Klang. With more than 40 years of experience in warehousing, cargo handling, planning and supervising of deliveries, today we rank amongst the leading locally-owned warehousing companies in Malaysia. In 1983, Jasa Export Freight Forwarding Sdn Bhd (JEFF) was established to handle customs documentation, supervision and clearance of cargo at the port, transportation, warehousing and freight arrangement. Jasa Transit Warehouse Sdn Bhd (JTW) and B.R. Muda Corporation Sdn Bhd (BRM) were incorporated in 1983 and 1989 respectively as holding companies and owners of our 5 well-designed spacious warehouses in Port Klang, with a total area of more than 400,000 square feet. Pek Yen Enterprise Sdn Bhd was subsequently set up to provide insurance agency services and labour supply while Kok Chye Hock Plywood & Wood Products Sdn Bhd was established as a trading company for wood products and plywood and pallet rental. In 2008, we started our container haulage services in order to provide timely and efficient delivery of containers for exports and imports for our clients. In our endeavor to continuously provide the highest quality of services and to maintain our tradition of excellence, we are constantly upgrading and innovating to meet and exceed the needs and requirements of our customers. Our Mission The core foundation of our Company is built on Honesty, Efficiency, Courtesy, Safety and Cleanliness. We aim to meet all customer requirements with absolute integrity, safety, efficiency and cleanliness, and to provide courteous and timely execution of services by adhering to professional standards and practices. At Jasa Export, we believe that improvement of the quality of our services is a continuous process, not only to meet the needs of our customers, but to exceed them, time and time again. We aim to constantly improve and add value to our services by continual upgrading our facilities, network, information technology systems and our service methodologies. We strive to create an efficient, safe and pleasant working environment where our staffs are motivated, disciplined and competent team players who are well equipped, dedicated and committed to providing value-for-money services to our customers.
