Total 12,354 Others level Customer Service job vacancies

Job Responsibilities:

· Troubleshoot and repair of hydraulic and electrical system for Aircraft Tow Tractors, GPU (Ground Power Unit), ACU

(Air Conditioning Unit), ASU (Air Starter Unit), etc.

· Ensure preventive maintenance is carried out properly in accordance with approved documents.

· Ensure proper and accurate details filled up and signed off on job card and task sheets upon completion of work.

· Ensure equipment is in working/serviceable condition before releasing to user.

· Perform modification on electrical wiring as necessary with approved documents or data as per OEM

recommendation.

Job Requirements:

· Minimum NiTEC/Diploma in Automotive Engineering or equivalent.

· At least 1 years of working experience in Automotive industries.

· Comfortable with shift work arrangement.

· Candidate with LTA Class 3/4/5 license will have added advantage.

· Monday to Thursday, 0800 to 1730 hour, Friday, 0800 to 1700.

⏰ Working Hours:

• 5-6 days a week (Rotating shifts / Night shifts available)

KidSTART Singapore Ltd. (KSL) was incorporated as a Company Limited by Guarantee (CLG) under the Ministry of Social and Family Development (MSF) in Sep 2020 to implement the KidSTART programme nationwide. The KidSTART programme provides upstream support to low-income families in the areas of child development and health, parent-child engagement skills and works with partners to address the social support needs of families.

Description of Division/Branch

The Regional Head will be part of the Service Management Division, and oversee a team comprising of KidSTART Practitioners (KSPs) to ensure the implementation of KidSTART in the region, as well as regional Service Managers to oversee KidSTART Agencies (KSAs) operating in the region.

The role of the Regional Head includes having oversight over a cross regional function, e.g. the development, refinement and tracking of service standards, the conceptualisation and implementation of an engagement framework with partners, tracking and monitoring of funding agreement deliverables or innovative and transformation efforts to improve service delivery efficiencies. Besides this cross regional function, the Regional Head will also be responsible for ensuring the effective delivery of KidSTART by KSPs in the respective region and meet the Key Performance Indicators (KPIs) and expected deliverables. This involves engaging and networking with partners in the region which could include SSOs, FSCs, community-based agencies, preschools and support wider efforts to mobilise the broader community to create collaborative and sustained partnerships that address systemic issues faced by KidSTART families.

Key Roles and Responsibilities

1) Service Management

• Carry out regular contract management, programme monitoring and audits of KSAs and hospitals

• Drive completion of programme deliverables within agreed cost, timeline & allocated resources.

• Manage critical incidents and feedback from KSAs, partners, clients and members of public.

• Address performance issues with funded agencies and oversee action plans by agencies to address concerns

• Track and measure progress of programmes against set plans and timelines and escalate issues of concern that impact implementation.

2) Programme Delivery

• Supervise a team of Lead Practitioners and KSPs to deliver KidSTART as per the service model and meet required deliverables and KPIs

• Plan and organise manpower resources involved in the delivery of KidSTART, for effective and efficient completion.

• Monitor progress and achievement of deliverables and address service delivery gaps and concerns

• Carry out regular engagement sessions with partners to share benefits of KidSTART and encourage referrals of eligible families.

3) Regional Partnerships

• Partner KidSTART KSAs, preschools and community-based agencies (e.g. FSCs and SSOs) within the region to ensure timely and effective delivery of KidSTART programmes in an integrated and coordinated manner. This may include the following:

• Develop an engagement plan to collaborate with partners in the social service eco-system at the regional level.
• Set up engagement platforms with community stakeholders e.g. preschools, social service agencies, health and education to raise awareness of KidSTART, address gaps in service delivery and strengthen the coordination of support to families.
• Lead and oversee multi-sector engagement platforms to develop a shared vision and implement a collective plan of action to achieve positive child development, child-health and parent-child outcomes.
• Develop operational protocols with partner agencies serving low-income families to deliver services in an effective and timely manner.

Competencies required:

• Knowledge of social service delivery and ability to engage stakeholders across different levels and sectors

• Strong leadership and supervisory skills

• Strong sense of purpose to help low-income families and passionate about forging partnerships across diverse stakeholders to achieve collective impact.

• Strong interpersonal, facilitation and communication skills, and have demonstrated ability to influence and build trust with stakeholders.

• Familiarity with systems thinking, community development approaches or the early childhood sector is an advantage.

• At least 5 years of supervisory and staff management experience

• At least 8 years of relevant working experience in the social service, early childhood, non-profit or community sectors.

• Adaptable to change and able to work well in a fast-paced and dynamic environment.

• Displays initiative and has strong planning and problem-solving skills.

• Effective and collaborative team-player.

• Ability to work in a fast paced environment and comfortable with change.

Product area

It's an exciting time to join Google Cloud’s Go-To-Market team, leading the AI revolution for businesses worldwide. You’ll excel by leveraging Google's brand credibility—a legacy built on inventing foundational technologies and proven at scale. We’ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We’re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era—the market is yours. 

Job description

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Additional job description

As a Practice Customer Engineer (CE) with a specialty in AI, you will partner with technical sales teams to differentiate Google Cloud to our customers. You will serve as a technical expert responsible for accelerating technical wins and adoption of complex, specialized workloads. You will leverage your deep expertise in our most strategic product areas in partnership with Platform CEs, writing code, developing prototypes, proofs-of-concept, and demos to promote new specialized solutions to customers. You will solve AI-centered customer issues and provide a critical feedback loop to influence product development. You will have excellent organizational, communication, and presentation skills, engaging with customers to understand their business and technical requirements, and present solutions on Google Cloud. You will blend business skills, market knowledge, and technical engagement to prove the value of the Google Cloud portfolio.

Qualifications

Job responsibilities

• Drive the technical solution for complex workloads within AI product areas to ensure rapid and successful adoption, primarily supporting the sales cycle from technical evaluation through customer ramp.
• Combine sales strategies and direct development and prototyping to provide functional, customer-tailored solutions that secure buy-in from customer domain experts.
• Provide deep technical consultation to customers, acting as a technical advisor and building lasting customer relationships. Leverage learnings from customer engagements to contribute to reusable solutions and assets with the Go-To-Market team.
• Work within Product and Engineering management systems to document, prioritize and drive resolution of customer feature requests and issues.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.

Minimum qualifications

• Bachelor's degree in a technical field or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience in architecting solutions that integrate AI models using agents with enterprise data sources using patterns like Retrieval-Augmented Generation (RAG), Text-to-SQL, and semantic search.
• Experience with coding in Python, JavaScript or TypeScript, Go, or Java, to demo, prototype, or workshop integration patterns with customers.

Preferred qualifications

• Experience in developing agents using frameworks such as LangGraph, Semantic Kernel, or the Google AI Agent Development Kit (ADK).
• Experience engaging with, or presenting to, technical stakeholders or executive leaders.
• Experience with cloud technologies including SaaS applications, iPaaS, business automation solutions, Cloud infrastructure, Agentic AI, and cloud networking.
• Knowledge of integration patterns using OpenAPI and Model Context Protocol (MCP) to connect AI agents with business systems and Application Programming Interface (API) Gateways.
• Knowledge of observability constructs including distributed tracing, logging, and audit logging for AI applications.

Perform routine tasks under the supervision of registered nurses.

• Provide basic nursing care and treatment under supervision
• Observe residents and report abnormalities to Staff Nurse
• Ensure personal hygiene and grooming
• Accompany residents to appointments and recreational outings
• Conduct daily activities with residents

Job Requirements:

• Minimum NITEC in Nursing/NITEC in Community Care & Social Services.
• Have 2 years experience in relevant setting
• Working hours: 3 Shift; 6 days work week

Check out Aber Care website for more details.

Interested applicants may email your updated resume to career@abercare.sg.

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

• Ensure holistic care for elderly health, comfort and security
• Deliver professional nursing care tailored to geriatric needs
• Plan and implement meaningful activities for senior residents
• Maintain accurate Individual Care Plans with timely updates and documentation
• Assist with activities of daily living including personal hygiene and grooming
• Collaborate with caregivers and volunteers in elderly care best practices

Job Requirements:

• Min GCE O Level or equivalent
• Min 2 years Singapore working experience in geriatric care
• ITE Certificate in Home Care or Healthcare related certificate
• Rotation shift: 6 day work week
• Good communication and interpersonal skills

Check out Aber Care website for more details.

Interested applicants may email your updated resume to career@abercare.sg.

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Description:

• Attend to all phone calls/ walk ins/ email enquiries/ booking and confirmation of appointments/ sending out appointment reminders.

• Greetings and registrations of customer upon arrival.

• provide consultations to clients before and after their treatments.

• Retail working hours.

Job Requirement:

• Possess good experience to the above.

• Good interpersonal and communication skills.

• Possess customer service skills.

• Able to work retail hours and on weekends.

[Job ID: 1634626]

Responsibilities

• Manage daily call centre operations, including resource planning, equipment sourcing, and strategy execution
• Develop and implement operational strategies to improve service levels, efficiency, and customer satisfaction
• Conduct needs assessments, performance reviews, and cost-benefit analyses
• Set, track, and achieve KPIs such as response time, service level, sales, and quality standards
• Ensure accurate documentation and timely updates of communications, records, and data
• Monitor call quality through random audits to minimise errors and improve performance
• Oversee recruitment processes, including drafting job advertisements and coordinating with HR
• Evaluate staff performance, identify training needs, and organise development programmes
• Analyse operational data and prepare performance reports for management
• Resolve complex customer complaints and escalations effectively
• Plan workforce scheduling, including shift patterns and headcount allocation
• Coach, motivate, and retain team members to maintain high engagement and performance
• Support the Customer Service Director in driving process alignment initiatives
• Lead and support projects such as new product or technology implementations
• Demonstrate hands-on leadership by actively supporting team operations when required

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Customer Service, or related field
• 6–10 years of experience in customer service or call centre operations
• At least 3–5 years of managerial or leadership experience
• Proven track record in managing KPIs such as service level, response time, customer satisfaction, and quality metrics
• Experience in workforce planning, performance management, and operational reporting

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

Role: Customer Care Executive

Job Description

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.

- Perform any ad-hoc tasks assigned by the supervisor

- Knowledge Competency:

Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.

- Listening and Comprehension Competency:

Strong emphasis is placed on developing agents’ ability to actively listen, accurately interpret customer needs, and communicate advice clearly and effectively. These competencies are critical to achieving positive customer experiences and reducing repeat contacts.

- Technical and System Competency:

Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

• Monitor vital sign
• Assist to change bed linen and maintaing personal hygiene
• Transfer, position patient in need
• Ensure holistic care for elderly health, comfort and security
• Deliver professional nursing care tailored to geriatric needs
• Plan and implement meaningful activities for geriatric
• Maintain accurate Individual Care Plans with timely updates and documentation
• Assist with activities of daily living
• Collaborate with caregivers and volunteers in elderly care best practices

Job Requirements:

• Min GCE O Level or equivalent
• Min 2 years Singapore working experience in geriatric care
• ITE Certificate in Home Care or Healthcare related certificate
• Working hours: 12 hour shift

Check out Aber Care website for more details.

Interested applicants may email your updated resume to career@abercare.sg.

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Job Title: Microsoft Purview DLP Security Analyst / M365 DLP Support Engineer

Employment Period: August/September 2026 to March 2027, with possible yearly renewal
Location: 1 Fusionopolis Way
Working Hours: Monday to Friday, 8:30am to 6:00pm
Engagement Type: Contract / Renewable Term

Role Overview
We are seeking a Microsoft Purview DLP Security Analyst / M365 DLP Support Engineer to support Data Loss Prevention alert monitoring, incident handling, investigation, reporting, user support, and policy improvement activities.

The successful candidate will work closely with security operations, service desk, data owners, business users, compliance teams, and Microsoft Purview SMEs to ensure DLP alerts are properly monitored, investigated, classified, documented, escalated, and improved through continuous policy tuning.

Key Responsibilities

DLP Alert Monitoring & Incident Handling
Monitor DLP alerts from Microsoft Purview DLP Dashboard, Microsoft Defender XDR, email notifications, service desk tickets, and related alerting channels.

Log, track, triage, and classify DLP alerts, including initial investigation of true positives and false positives.

Perform first-level analysis and escalate high-risk or complex incidents to L2 security operations, L3 Purview SMEs, architects, compliance, legal, or other relevant stakeholders where required.

Investigation & Analysis
Perform detailed analysis of DLP incidents to identify root causes, including user behaviour, policy gaps, data misclassification, or process issues.

Validate and document false positives clearly to support policy improvement and operational reporting.

Support forensic analysis and evidence gathering for high-risk DLP incidents where required.

Escalation & Stakeholder Coordination
Coordinate with SOC teams, service desk, business units, data owners, compliance, legal, and IT stakeholders to ensure DLP incidents are handled appropriately and within expected timelines.

Communicate DLP-related issues clearly to both technical and non-technical users.

Policy Tuning & Change Management
Work with L3 SMEs and architects to recommend improvements to DLP policies based on repeated alerts, user feedback, threat trends, false positive patterns, and post-incident findings.

Support DLP change management activities arising from new regulatory requirements, new workloads such as Teams, Copilot or SaaS applications, and post-incident improvements.

Provide practical recommendations to improve DLP policy effectiveness and reduce unnecessary business disruption.

User Support & Awareness
Respond to user-reported DLP issues, including blocked activities, policy alerts, and suspected false positives.

Provide guidance to users on compliant data handling and proper use of sensitive information.

Support communication and awareness activities related to DLP policy enforcement.

Monitor and ensure the AI agent is running and responding correctly where applicable.

Reporting & Continuous Improvement
Prepare periodic DLP reports covering alert volumes, top users triggering policies, false positive rates, policy effectiveness trends, recurring issues, and recommended improvements.

Maintain proper documentation of investigations, findings, escalations, and closure actions.

Technical Skills Required
Strong hands-on knowledge of Microsoft Purview DLP is mandatory.

Experience in Microsoft Purview policy configuration, troubleshooting, alert review, and operational support.

Good understanding of DLP across Endpoint, Exchange, SharePoint, Teams, and Microsoft 365 workloads.

Knowledge of Microsoft Defender XDR, Microsoft 365 Compliance Portal, Microsoft Entra, sensitivity labels, data classification, and information protection.

Microsoft Intune experience will be an added advantage.

Operational & SOC Skills
Experience in incident triage, investigation, security alert analysis, ticket handling, true/false positive determination, and basic log analysis.

Experience with ticketing tools such as ServiceNow or similar platforms.

Ability to work with SOC, service desk, compliance, legal, and business stakeholders.

Data Security & Compliance Knowledge
Good understanding of data protection, data classification, data exfiltration risks, insider risk awareness, and DLP control concepts.

Knowledge of Singapore PDPA and data protection practices will be advantageous.

Soft Skills
Strong communication skills with business users and technical stakeholders.

Ability to explain DLP blocks, alerts, and policy enforcement in a professional and user-friendly manner.

Strong analytical thinking, root-cause analysis, documentation, and coordination skills.

Able to work independently while escalating appropriately when needed.

Experience Requirement
3 to 5 years of experience in Microsoft 365, Microsoft Purview, DLP, security operations, end-user support, or L2 support.

Hands-on experience supporting Microsoft Purview DLP in an enterprise environment is strongly preferred.

Preferred Certifications
Microsoft SC-400: Information Protection Administrator
Microsoft SC-200: Security Operations Analyst
Microsoft MS-102: Microsoft 365 Administrator
Microsoft SC-300: Identity and Access Administrator

Job Description & Requirements

Role: Customer Care Executive

Job Description

- Actively listen to customers to identify their issue and offer suitable solutions to meet to address their concern.

- Resolve at least 90% queries received on the first instance without escalation.

- Ensure accurate data logging into the CRM system in compliance with internal standards.

- Able to identify problems and make recommendation for change or improvements.

- Able to assess issue severity, distinguishing between life-threatening situations, red flags, and normal feedback.

- Build and maintain positive, trusting relationships with customers through open and empathetic communication.

- Stay informed about new and changing policies to ensure the provision of accurate advice to customers, while also engaging in continuous learning to broaden knowledge relevant to the role.

- Participate in cross-training to expand expertise in other domains

- Manage concurrent workstreams efficiently in a fast-paced environment, adapting to the frequent introduction of new policies and requirements.

- Perform any ad-hoc tasks assigned by the supervisor

- Knowledge Competency:

Domain-specific training equips agents with the knowledge required to address customer enquiries accurately and in accordance with approved policies and guidelines. Agents must successfully complete modular assessments during the training phase, achieving the required minimum scores to demonstrate readiness.

- Listening and Comprehension Competency:

Strong emphasis is placed on developing agents’ ability to actively listen, accurately interpret customer needs, and communicate advice clearly and effectively. These competencies are critical to achieving positive customer experiences and reducing repeat contacts.

- Technical and System Competency:

Agents are trained to proficiently use all systems and tools required to support Ministry operations, including case management platforms, CRM systems, and digital service applications and AI assisted Tools.

We are looking for a technically strong and detail-oriented Senior Analyst to manage and optimize our cloud and on-premise IT infrastructure.

In this role, you will design, support, and enhance IT systems to ensure they remain secure, reliable, and aligned with business needs. You will also lead infrastructure solutioning and project delivery, working closely with stakeholders, vendors, and internal teams.

Key Responsibilities

• Design and manage cloud and on-premise infrastructure across production, staging, QA, DR, and development environments
• Oversee provisioning, scaling, monitoring, security, and disaster recovery of IT systems
• Ensure systems meet Security-By-Design (SBD) and cybersecurity requirements
• Manage IT operations including patching, upgrades, backups, and system monitoring
• Lead infrastructure projects — from solution design to implementation — ensuring timely and cost-effective delivery
• Manage vendors, contractors, and IT infrastructure budgets

Requirements

• Degree in Computer Science, Information Systems, or related discipline
• Minimum 3 years of experience in IT infrastructure and system support
• Experience in cloud technologies (IaaS, PaaS, SaaS) and infrastructure project delivery
• Strong knowledge of enterprise IT infrastructure, cloud environments, and system operations

Key Attributes

• Strong technical expertise and attention to detail
• Proactive, self-driven, and adaptable to evolving technologies
• Strong problem-solving and stakeholder management skills

Why Join Us

• Exposure to both cloud and on-premise infrastructure environments
• Opportunity to work on end-to-end infrastructure design and delivery
• Collaborative environment with cross-functional teams
• Involvement in adopting and implementing emerging technologies

Position Overview

We are seeking a detail-oriented and proactive Administrative Coordinator to provide administrative and coordination support within the project team.

The successful candidate will work independently while actively contributing to team discussions, ensuring smooth project operations and compliance with internal protocols.

Roles & Responsibilities

• Manage administrative paperwork related to project activities, ensuring timely processing and accuracy.

• Attend meetings and prepare Minutes of Meeting , capturing and distributing action items to relevant stakeholders.

• Coordinate onboarding and offboarding of project personnel, including system access provisioning and equipment setup.

• Escort personnel within restricted or secured zones in full compliance with security protocols.

• Maintain and update project records and documentation repositories to ensure information accuracy and accessibility.

• Liaise with building management and security teams for access passes, visitor registrations, and facility-related requests.

• Track and follow up on administrative requests and approvals to ensure timely resolution.

• Support meeting and event logistics, including room bookings, equipment setup, and coordination of materials.

• Handle ad-hoc administrative duties as assigned by the project team or management.

Requirements

• Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Strong organisational skills with a keen attention to detail.

• Able to handle sensitive and confidential information with the utmost discretion and professionalism.

• Good interpersonal and communication skills, with the ability to liaise effectively across teams and stakeholders.

• Proactive self-starter who can work independently and manage multiple tasks under tight deadlines.

• Prior experience in an administrative or project support role is advantageous.

Duties and Responsibilities:

- Oversee the day-to-day operations of the beauty salon, including staff scheduling, inventory management, and customer service.

- Ensure that the salon is clean, organized, and well-maintained at all times.

- Manage and motivate a team of beauty professionals, including hairstylists, estheticians, and nail technicians.

- Ensure that staff members are trained and knowledgeable about the salon's products and services.

- Provide leadership and guidance to staff members, including coaching, mentoring, and performance management.

- Develop and implement marketing strategies to promote the salon's services and attract new customers.

- Create and manage the salon's budget, including tracking revenue, expenses, and profits.

- Handle customer complaints and ensure that customer service is of the highest quality.

- Ensure that the salon is in compliance with all local and state regulations, including health and safety regulations.

- Maintain positive relationships with suppliers, vendors, and other industry professionals.