Total 799 job vacancies in Kuala Lumpur Sentral

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

Global Fraud Solutions

The team provides decision support solutions to address business objectives in risk prevention and fraud detection. We deliver software solutions and offer client support using our expertise and a client-focused approach.

Site Reliability Engineer

The SRE will build and operate the reliability, observability, and operational excellence infrastructure underpinning the GFS managed fraud detection platforms. You will work across deployment pipelines, cloud infrastructure, monitoring, and incident management — ensuring GBG can deliver on high availability SLAs for banking and fintech customers who depend on real-time fraud detection at scale.

What you will do

• Design and operate the SRE practice for Managed oferings, including on-call processes, SLA frameworks, incident response playbooks, and post-incident review (PIR) processes.
• Build and maintain observability infrastructure: centralised logging (correlation IDs), metrics dashboards, distributed tracing, and alerting for the Predator/Instinct platform stack.
• Define and track SLOs (Service Level Objectives) and error budgets for real-time transaction processing pipelines, targeting high TPS and low round-trip latency.
• Manage cloud infrastructure provisioning and configuration using IaC tooling (Terraform, Helm), supporting both AWS/Azure cloud deployments and on-premises customer environments.
• Implement and maintain CI/CD pipelines for GFS solutions (Jenkins, etc.)
• Work with Engineering teams to ensure security and compliance readiness for Managed services — including PCI DSS, ISO 27001, SOC 1/2/3, PDPA/GDPR — in close coordination with InfoSec teams.
• Drive platform resilience improvements: high availability, auto-scaling, disaster recovery, backup/restore procedures, and chaos engineering practices.
• Manage secrets, certificate rotation, identity/access controls (OAuth/RBAC), and vulnerability management for the hosted environment.
• Support performance testing methodology and baseline establishment for our products.
• Contribute to the Architecture Review Committee (ARC) with SRE and operational perspectives on technology choices.
• Collaborate with engineering squads to embed reliability and DevSecOps practices across the SDLC.

Skills we’re looking for

• Minimum 5 years of solid hands-on experience in a Site Reliability, Platform Engineering, or DevOps role, ideally supporting mission-critical real-time processing systems in banking, payments, or fintech.
• Strong proficiency with cloud platforms (AWS preferred; Azure/GCP acceptable) including networking, compute, storage, and managed services.
• Deep expertise with containerisation and orchestration: Docker, Kubernetes (EKS/AKS/GKE), Helm, and associated tooling.
• Infrastructure as Code experience: Terraform (required), and familiarity with Ansible or Pulumi.
• Observability stack proficiency: Prometheus, Grafana, ELK/OpenSearch, Jaeger/Zipkin, or equivalent enterprise-grade tooling.
• CI/CD pipeline design and management: GitHub Actions, Jenkins, ArgoCD, or equivalent.
• Experience with security and compliance frameworks applicable to hosted financial services: PCI DSS, ISO 27001, SOC 1/2/3, GDPR/PDPA.
• Familiarity with database reliability practices for SQL Server, PostgreSQL, and Oracle — including replication, read replicas, and failover.
• Working knowledge of secrets management (HashiCorp Vault, AWS Secrets Manager) and zero-trust identity principles.
• Experience supporting real-time streaming or event-driven architectures (Kafka, RisingWave, or similar) in production environments.
• Scripting and automation proficiency: Python, Bash, or Go for operational tooling.
• Strong sense of operational ownership and accountability — comfortable being on-call and driving incidents to resolution.
• Excellent communication skills — able to produce clear incident reports, runbooks, and architecture documentation for both technical and executive audiences.
• Proactive mindset: identifies reliability risks before they become incidents and champions a culture of blameless post-mortems.
• Collaborative and effective working with software engineers, product managers, and InfoSec teams.
• Continuous improvement orientation — always looking to reduce toil, automate repetitive tasks, and improve platform resilience.
• Flexible and adaptable — able to support a globally distributed product with customers across multiple time zones.

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.

To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to behired@gbgplc.com and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.   

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

***Applicants must be Malaysian citizens. Visa sponsorship is not provided, and candidates must have the legal right to work in Malaysia

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

Sales & Business Development

• Assist in identifying and developing new air cargo opportunities.
• Support the generation of qualified leads and contribute to closing deals with key accounts.
• Promote Teleport’s cargo offerings to freight forwarders, consolidators, and direct clients.
• Maintain regular engagement with clients and partners to build lasting relationships.
  

Customer & Account Management

• Understand client requirements and support in offering tailored logistics solutions.
• Coordinate with operations and capacity teams to secure space and manage allocations.
• Handle customer inquiries, resolve basic issues, and ensure follow-through on requests.
• Support rate negotiations and spot pricing discussions where required.

Performance Reporting & Insights

• Monitor and track account performance (volume, revenue, service levels).
• Prepare performance reports and provide insights to internal stakeholders.
• Assist in identifying opportunities to improve service delivery or pricing competitiveness.

Cross-Functional Coordination

• Liaise with internal stakeholders (ops, pricing, network, customer service) to ensure smooth execution.
• Support issue resolution for offloads, documentation discrepancies, or service delays.
• Ensure adherence to SLAs and delivery commitments with minimal disruption.

Qualifications & Experience

These are minimum-requirement skills and a ‘must-have’ for the role :

• A Bachelor’s degree in Business, Logistics, Supply Chain, or a related field.
• 2–4 years of experience in air freight, freight forwarding, or logistics sales support.
• Strong understanding of air cargo processes, airline booking systems, and key documentation (e.g., AWB, MAWB/HAWB).
• Excellent communication skills with a proactive, collaborative, and problem-solving mindset.
• Proven ability to manage multiple tasks and coordinate effectively with cross-functional teams.
• Experience using CRM tools such as Pipedrive, Salesforce, HubSpot, or similar platforms.
• Proficient in Google Workspace and Google Sheets / Microsoft Excel for reporting and data analysis.
• Strong analytical skills with the ability to interpret data and present insights using Google Sheets and Google Slides.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Work-Life at #TeamTeleport

• Unlimited training -You will have access to a wide range of learning resources including Notion!
• Ditch the Suit & Tie - Be comfortable as you are, express your inner Fashionista… as long as it's not a birthday suit!
• Vacation and time away - Sometimes you need to recharge and come back energized! That’s why you will get 90% off flights to destinations within AirAsia's network, 10%-15% discounts on selected eateries at KLIA2.
• Growth opportunities - We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off!

We are seeking a proactive and detail-oriented Debt Recovery Officer to join our growing team.

The Debt Recovery Officer is responsible for managing overdue customer accounts and recovering outstanding payments through effective communication, negotiation, and follow-up activities. The role involves coordinating with customers, legal representatives, and internal departments to ensure timely collections while maintaining professionalism and compliance with company policies and relevant regulations.

Key Responsibilities:

• Contact customers via phone calls, email, WhatsApp, and written notices regarding overdue accounts.
• Follow up consistently on outstanding debts to ensure timely payment collection.
• Negotiate repayment plans, settlement arrangements, and payment schedules with customers.
• Prepare and compile required documentation for legal action and submit summon-related cases to appointed lawyers.
• Update and maintain accurate customer records, payment history, and collection activities in the system.
• Monitor delinquent accounts and escalate high-risk or unresolved cases when necessary.
• Prepare weekly collection reports and account status updates for management review.
• Handle customer inquiries, disputes, and complaints professionally and efficiently.
• Ensure all collection activities are conducted in compliance with company policies and applicable legal regulations.
• Collaborate with internal departments to resolve billing discrepancies and account-related issues.
• Achieve assigned collection targets and support overall recovery performance objectives.

About us

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower!). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right!).

Main Responsibilities

• Create EXCITEMENT in our product launches, workshops and events for our guests.
• Assist in providing the best customer experience, including speaking to guests and offering advice on colour, fit and silhouette to best suit their needs.
• Provide a seamless shopping experience and ensure that all merchandise are available in all colours, sizes, and quantities on the floor.
• Prepare and upkeep a clean shopping environment on the floor and at the fitting rooms
• Receiving and processing new stock, replenishments, returns, damages and transfers, as well as support all stock take exercises.
• Cashiering duties using the POS system to process payments.
• Work with the store manager to drive store sales performance.

You should have / be

• A Love, Bonito ambassador with a passion for the brand and our products
• Able to relate to our mission of empowering women through style, and have a strong personal sense of style and fashion
• A strong people-person! You are not afraid of approaching strangers and striking a genuine conversation, and guests aren’t afraid to approach you either!
• A performance-driven professional that drives sales through a customer-centric approach
• An awesome team player with a touch of fun, encouragement, support and respect in your interactions with other staff members
• A multitasker with the ability to work quickly in a fast-paced environment, and some degree of OCD towards tidiness
• A dependable co-worker who can work independently and proactively
• A self-starter, proactive and hands-on approach. Get it done right, and fast!

Hours

• Full-time: 45 hours per week, 5 days work week, morning and/or afternoon shifts
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 1+ years of relevant work experience preferably in fashion/ retail company.
• Minimum SPM/ Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/ written English and Malay/ Mandarin.

Description

Chemin is building the infrastructure that powers real-world AI adoption across industries. As our growth and community initiatives expand, we are seeking a Growth & Community Executive to help shape how Chemin is experienced across content, events, partnerships, and ecosystem engagement.

In this role, you will work closely with the Brand Experience and Growth team to support initiatives across content creation, community building, campaigns, events, and digital outreach. You will help shape engaging stories and experiences that resonate with diverse audiences, while supporting initiatives that connect domain experts, universities, AI builders, and industry communities.

Key Responsibilities

• Support the planning and execution of growth, marketing, community, and brand initiatives across digital and offline channels.
• Create engaging written and visual content across formats including social media, articles, presentations, event materials, newsletters, and short-form content.
• Support community and ecosystem-building efforts through events, partnerships, outreach, and engagement initiatives.
• Collaborate with cross-functional teams to translate complex AI and operational concepts into clear, compelling narratives and experiences.
• Coordinate campaigns, launches, publishing schedules, and community activations across multiple channels.
• Support brand, content, and ecosystem initiatives that strengthen Chemin’s positioning within the AI ecosystem.
• Monitor and report on campaign, event, and community performance metrics to support growth and continuous improvement.
• Contribute ideas, experiments, and creative initiatives that help evolve Chemin’s public-facing presence and ecosystem reach.

Requirements

• 3-5 years of experience in marketing, community, brand, content, events, communications, or creative roles, preferably within technology, AI, startups, or fast-moving environments.
• Strong writing and communication skills with the ability to turn complex or technical ideas into engaging and accessible content.
• A multidisciplinary portfolio that demonstrates curiosity, creativity, experimentation, and the ability to work across different mediums and formats.
• Experience creating content across platforms including social media, presentations, articles, event materials, short-form content, or visual storytelling.
• Familiarity with modern creative and digital tools such as Canva, CapCut, Figma, Notion, social media platforms, or similar tools.
• Organized, adaptable, and comfortable managing multiple projects in evolving environments with shifting priorities.
• Strong ownership mentality with initiative, resourcefulness, and a willingness to experiment and learn quickly.
• Interest in AI, emerging technology, internet culture, communities, or ecosystem-building is a strong plus.
• A collaborative team player who thrives in fast-moving, high-trust environments.

Bonus Points

• Experience in startups, agencies, communities, media, tech, or event environments
• Experience running or supporting online/offline communities
• Experience with social content, event production, or creative storytelling
• Interest in AI, future-of-work, emerging technology, or digital culture
• Side projects, creative experiments, newsletters, community initiatives, or personal brands

Why Join Chemin

• Work directly with a small, fast-moving team shaping the frontiers of AI safety and governance in Asia Pacific.
• Build portfolio defining work across brand, thought leadership, and partnerships
• Hybrid, flexible, and supportive culture with room to grow.

About the Role:

The Collections Advisor will report to the Credit Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives.

The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.

Key Responsibilities:

• Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
• Negotiate payment arrangements and schedules that balance customer needs with company objectives.
• Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.
• Maintain detailed records of all communications and actions taken on customer accounts.
• Escalate complex cases or at-risk accounts to the Senior Collections Advisor or Collections Supervisor/Manager as needed.
• Ensure compliance with company policies and regulatory requirements during all collections activities.
• Identify opportunities to improve customer satisfaction while maximizing collections performance.
• Support the team by participating in training sessions and sharing best practices.
• Meet individual and team performance targets, contributing to the overall success of the collections team.

• Provide support to the Talent Acquisition team in a wide range of recruitment related activities.

• Perform efficient interview scheduling for stakeholders in APAC regional team.

• Generation and issuance of employment contracts to candidates.

• Handle vendor invoicing and related administrative tasks.

• Ensure all systems (e.g. Smartrecruiter ATS) and trackers are correctly updated.

• Coordinate with various internal stakeholders to resolve operational issues.

• Contribute to various Talent Acquisition projects and initiatives.

ABOUT US:

PolicyStreet Group is a full-stack insurance technology (insurtech) group of companies providing digital insurance solutions to businesses and consumers across Asia and Australia.

The Group operates through multiple entities across its key markets and business lines, including its insurance distribution, embedded insurance, and reinsurance arms. It partners with over 40 insurance and takaful providers globally to deliver employee benefits and group insurance solutions, insurance aggregation services, and digital infrastructure that simplifies insurance.

PolicyStreet Group is backed by leading venture capital firms Altara Ventures and Gobi Partners, as well as sovereign wealth funds Khazanah Nasional Berhad and Cool Japan Fund. The Group serves over 10 million customers with more than US$10 billion in sum insured. It was featured in the Financial Times and Statista's Top 500 High-Growth Companies Asia-Pacific 2026 list and named "Most Disruptive Insurtech in Malaysia" at the Insurance Asia News (IAN) Country Awards for Excellence 2025.

WHAT YOU'LL DO:

• Handle the design, development, and deployment of full-stack applications using Angular 13 for front-end and C# .NET Core 6 for back-end
• Collaborate with cross-functional teams, including product managers, designers, and other developers, to define and implement technical solutions
• Build and maintain RESTful APIs, web services, and integrations with third-party services
• Write efficient, scalable, and secure code for both the client-side and server-side applications
• Optimise database performance and queries using Microsoft SQL Server
• Implement and manage cloud infrastructure solutions, ensuring high availability, security, and scalability of applications
• Mentor junior developers and contribute to code reviews, ensuring that best practices and coding standards are upheld
• Troubleshoot and resolve issues related to performance, security, and scalability
• Stay updated on the latest industry trends and emerging technologies, particularly in front-end frameworks, .NET technologies, and cloud services

WHAT WE EXPECT OF YOU:

• Bachelor's degree in Computer Science, Software Engineering, or a related field
• 3+ years of experience in full-stack development, with a strong focus on Angular (preferably version 13 or above), C# .NET Core (preferably version 6), and Microsoft SQL Server
• Proficient in front-end development with Angular 13+ and a deep understanding of JavaScript, HTML5, and CSS3
• Strong experience in back-end development using C# .NET Core 6, building APIs and services
• Solid understanding of relational databases, including advanced queries and optimisation techniques in Microsoft SQL Server
• Hands-on experience with cloud infrastructure (e.g., Azure, AWS, Google Cloud), including deploying and managing cloud-based applications
• Strong understanding of CI/CD pipelines and DevOps practices
• Experience with version control systems, such as Git
• Knowledge of security best practices for web and cloud applications
• Strong problem-solving and analytical skills with attention to detail
• Excellent communication skills and the ability to work collaboratively in a team environment

• We are looking for an experienced Lead, People Partner to join the People Partner Team, as we continue our journey to deliver amazing experiences across Malaysia and beyond.

• You will work closely with our People Business Partners, COEs, and business teams to create strategies, programs, and processes that enable Delivery Hero’s employees to excel and create business impact.

• In this role, you will be the advocate for the rollout of people initiatives, ensuring business adoption and engagement. As a change champion for your business unit, you will drive change management efforts and communication strategies during reorganizations.

• You will also coach managers and leaders on various people-related topics such as Organizational Design, Talent Review, Succession Planning, and Strategic Talent Processes. Collaborating closely with central teams (Talent Acquisition, Talent Development, People Analytics), you will contribute to enabling the People Agenda.

• Leverage data to provide insights, work with COE partners, and support projects aimed at improving the employee experience and HR service delivery.

• You will support leaders in achieving organizational efficiency while maintaining healthy levels of eNPS, Attraction, Retention, D&I metrics, and ROI.

The Opportunity: 

We are seeking a Coordinator based in the Kuala Lumpur office to join the GPI Team. This role will report into a GPI Associate Manager and will support the execution of key initiatives within the GPI roadmap, including planning transformation programs, systems enablement, and process standardization efforts, with a big focus on planning operations documentation development.

The Coordinator will play a critical role in supporting program governance, data analysis, stakeholder coordination, and project tracking across multiple global initiatives. This position offers a strong opportunity to gain exposure to end-to-end planning processes, work across regions, and contribute directly to strategic transformation programs.

Why Join GPI?

• Be part of a high-visibility team driving global planning transformation
• Work on strategic initiatives with direct impact on business performance
• Gain exposure to senior stakeholders and cross-functional leadership
• Develop expertise in modern planning platforms and processes

What Your Impact Will Be: 

• Support the execution of programs and initiatives, including forecasting transformation, planning tool deployments, and process harmonization efforts
• Coordinate project activities such as tracking milestones, maintaining project plans, and preparing status updates to support decision-making, program tracking, and leadership reviews
• Maintain high-quality documentation for programs, including business requirements, process flows, and project artifacts
• Assist in user adoption activities such as documentation, training support, and feedback collection for planning tools (e.g., Anaplan)
• Collaborate with regional planning teams (e.g., EMEA, APAC, Americas) to ensure alignment on initiative deliverables and timelines
• Support the governance of planning initiatives, including documentation, meeting facilitation, and follow-up on action items
• Act as a point of coordination between business stakeholders and technical teams (e.g., IT, system integrators)
• Identify opportunities for process improvement within planning workflows and contribute to continuous improvement initiatives

About EPOS

Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider. Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth. With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.

As a team member, you will work cross functionally  to  support  our  international  business  and  users  in  KL,  Malaysia ,  and  different locations across SEA countries, support basic office IT infrastructure, provide IT services and IT assets management; manage regional projects such as hardware/software upgrade project and company wide  project  support e.g.  Double 11 ,  business- specific  project  e.g.  global  user  experience  improvement;  involve  in  global  Merge  &  Acquisition  integration  projects working on cross-function collaboration from different business units in different continents, etc. 

Job Description

• Provide 1st and 2nd level IT support including desktop related technical assistance via telephone, ticket system, emails and instant chat messaging tool, etc.
• Support VIP/VVIP desktop and event support
• Support event, video conference with understanding knowhow and break fix
• Support and troubleshoot desktop Technology and application like Microsoft Office
• General concept for reporting, dashboard 
• With proactive communication with senior executive with quick resolution and follow up plan
• Fast learner on new technology with data driven
• Ensuring proper documentation, notification, tracking, and follow up of all incidents
• Team Management with cross country is preferred
• Passionate, high performer, fast learner, willing to take ownership
• Work overtime required occasionally for emergency, project and VP support 

Job requirements:

• 5+ years of work experience in large enterprise companies
• University degree in computer science or equivalent experience in IT
• Strong knowledge in User & VIP Support and ITIL methodology
• Proven ability of project management 
• Strong Communication with different department and stakeholders
• Excellent English and Mandarin (Speaking and writing)

The SA&I Commercial team at NIQ/GfK is dedicated to driving revenue growth, expanding market presence, and uncovering new business opportunities.  

As the growth engine of NIQ/GfK, the Sales function plays a critical role in the company’s overall success.  

In this role, you will be responsible for leading sales and renewals within your assigned portfolio—building a healthy and sustainable pipeline, identifying and developing new revenue streams, and strengthening relationships with existing clients.  

While the primary focus will be on the Finance and Tech & Durables sector, the scope of the role might extend to a few new sectors to expand.  

In your role, you would:    

• Drive sales and renewals for existing accounts for own Consumer Behavior Insights + Brand (CBI+B) scope securing pipeline, new revenue opportunities and an accurate forecasting while maintaining customer relationships   
• Develop a complete and interconnected understanding of customer's industry/business/markets/clusters   
• Partner with Customer Success and other relevant teams (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to develop and execute Account Plans and JBPs   
• Working with Customer Success teams to ensure client satisfaction 
• Collect, analyze, act-on Voice of Customer feedback   
• Expand customer network to identify new budget holders   
• Escalate product needs and trends related to Consumer Behaviour Insights and Brand (CBI+B) products and solutions   

About you   

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You work with passion on sales opportunities, are energized by accelerating sales, uncovering opportunities, and exceeding targets. A deep understanding of the market landscape, our CBI+B products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth.    

Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.   

Credit Risk Management

• Develop, implement, and maintain credit policies and procedures
• Assess creditworthiness of new and existing customers
• Set and review credit limits in line with risk appetite and business strategy
• Monitor customer credit exposure and mitigate potential bad debt risk

2. Accounts Receivable & Collections

• Oversee end-to-end accounts receivable (AR) process
• Ensure timely collection of outstanding debts across all customer portfolios
• Manage aged debt reporting and drive reduction in overdue balances
• Implement effective escalation processes for high-risk accounts

3. Cash Flow & Working Capital Management

• Monitor cash inflows and forecast receivables performance
• Support working capital optimisation initiatives
• Collaborate with FP&A team to provide insights on cash flow trends and risks

4. Revenue Assurance & Controls

• Ensure accuracy of billing and invoicing processes
• Identify and prevent revenue leakage across customer accounts
• Strengthen internal controls across credit and receivables processes
• Partner with operations to resolve billing disputes efficiently

5. Stakeholder Management

• Work closely with Sales and Commercial teams to balance growth and credit risk
• Partner with Finance Business Partners on customer profitability and exposure analysis
• Engage with senior stakeholders on credit decisions and risk exposure reporting

6. Reporting & Analytics

• Produce regular credit risk, AR ageing, and cash collection reports
• Analyse customer payment behaviour and identify risk trends
• Provide actionable insights to improve collection efficiency and reduce DSO (Days Sales Outstanding)

7. Team Leadership & Process Improvement

• Lead and develop the credit control / AR team (if applicable)
• Drive process improvements and automation in credit and collection workflows
• Implement best practices and standard operating procedures across regions/business units

The Role

The Enterprise Client Success Manager (CSM) exists to ensure the successful delivery, adoption, and long-term impact of our mental health benefits platform across key strategic and large enterprise accounts.

This is a high-touch, consultative role focused on translating our solution into measurable value for clients. The Enterprise CSM owns the end-to-end client journey, from implementation and program design to engagement strategy, reporting, renewals, and expansion. They act as a trusted advisor to senior HR and business stakeholders, ensuring the programme aligns with organisational priorities and drives meaningful outcomes for employees.

What You'll Do

Main Responsibilities

• Serve as the primary point of contact for a portfolio of key strategic and large enterprise accounts
• Own end-to-end delivery of the mental health benefits platform across assigned clients
• Develop and execute customised mental health programme strategies aligned to each client’s workforce needs
• Build strong, long-term relationships with senior HR and business stakeholders
• Drive client satisfaction, retention, and expansion opportunities
• Coordinate cross-functional collaboration across Sales, Product, Engineering, Clinical, Marketing, and Delivery teams
• Analyse engagement, utilisation, and outcome data to demonstrate value and inform strategy
• Identify product enhancement opportunities based on client feedback and insights

Day-to-Day Activities

Client Relationship Management

• Conduct regular client check-ins (weekly, monthly, quarterly)
• Prepare and present QBRs and impact reports
• Respond to client queries, escalations, and operational requests
• Align on programme priorities, campaign calendars, and engagement initiatives
• Manage renewals conversations and identify upsell/cross-sell opportunities

Programme Delivery & Project Management

• Oversee implementation timelines and onboarding processes
• Coordinate webinars, roadshows, campaigns, and engagement initiatives
• Ensure platform configurations, credits, and reporting are accurate
• Track project milestones and manage internal follow-ups
• Ensure service quality standards are maintained across clinical and operational delivery

Strategic Advisory & Consulting

• Develop tailored engagement strategies based on workforce demographics and needs
• Advise clients on mental health trends, utilisation benchmarks, and best practices
• Provide recommendations to improve adoption, communication, and ROI perception
• Align programme strategy with client organisational goals (e.g., wellbeing, retention, productivity)

Data Analysis & Insights

• Monitor utilisation rates, credit consumption, engagement metrics, and CSAT/NPS
• Analyse trends and identify risks or growth opportunities
• Develop insights and narratives to demonstrate programme impact
• Use data to inform renewal and expansion discussions

Cross-Functional Collaboration

• Translate client feedback into clear product and operational requirements
• Work with Product and Engineering on feature enhancements or fixes
• Partner with Marketing on engagement campaigns and communication materials
• Coordinate with Clinical and Delivery Ops for service quality and provider matters
• Support Sales in enterprise pitches, renewals, and expansion proposals

Continuous Improvement & Innovation

• Identify recurring pain points and process inefficiencies
• Contribute to internal playbooks, best practices, and reporting frameworks
• Proactively suggest platform improvements to enhance scalability and client value

Who You Are

• Bachelor's degree in Business, Management, or related field required. Master's degree would be a plus but not a requirement
• Atleast 3+ years of experience in client success/account management/management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.
• Familiarity with mental health benefits and/or related industries is a plus.

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

PRISM+ is Singapore’s leading homegrown electronics brand, with a presence across key markets in Australia, Malaysia and the Philippines. The brand’s mission is to make premium technologies accessible to the masses—disrupting established industries with innovation and value that goes beyond the product. PRISM+ was founded in 2017 as a direct-to-consumer (D2C) display technology specialist, where it quickly grew to become the number one monitor and smart TV brand in Singapore. Best known and loved for its affordable premium offerings and award-winning customer experience, the brand has expanded its offerings to include a wide range of affordable premium home electronics and appliances.

Join us at PRISM+ and become part of a journey where innovation meets impact, and every day offers a chance to shape the future of consumer technology. Discover a career where your ideas matter, your growth is nurtured, and together, we create a brighter tomorrow

Role Summary

Own and scale PRISM+’s performance marketing engine across Meta, Google, and emerging channels. You are the growth operator responsible for profitable revenue at scale, balancing spend efficiency, creative velocity, and commercial outcomes.

You will manage a multi-million dollar annual budget, drive incrementality and build a system that sustains PRISM+’s next phase of growth across categories (TVs, appliances, smart home).

1. Revenue & Efficiency

• Own topline revenue contribution from paid channels
• Manage budget allocation across Meta, Google (Search, Shopping, PMAX, Demand Gen)
• Optimize toward MER, contribution margin, and incrementality (not platform-reported ROAS)
• Continuously refine spend vs diminishing returns curves

2. Campaign & Channel Execution

• Architect and run full-funnel campaigns:
• Prospecting (broad, Advantage+/PMAX)
• Retargeting (high-intent + CRM loops)
• Mega sale/event spikes (11.11, BFCM, etc.)
• Drive weekly optimization cadence across all campaigns
• Identify and scale new channels (TikTok, affiliates, marketplaces)

3. Creative-Led Growth

• Partner closely with Creative team to build high-volume testing engine
• Translate performance insights into:
• Winning hooks, formats, angles
• Clear creative briefs (not “make it nicer” feedback)
• Ensure creative refresh velocity keeps pace with spend

4. Data, Attribution & Insights

• Own performance reporting across:
• Platform data (Meta, Google)
• GA4
• Shopify / Salesforce (source of truth)
• Develop clear views on:
• True CAC
• Channel incrementality
• Cross-channel attribution gaps
• Run structured experiments (holdouts, geo tests where possible)

5. Team & Operating System

• Lead and coach 1–2 performance marketers
• Build a weekly operating rhythm:
• Performance reviews
• Testing roadmap
• Budget reallocation decisions
• Establish scalable processes across:
• Campaign launches
• Naming, tracking, QA
• Post-mortems

How Success is Measured

• Revenue growth from paid channels
• Improvement in MER / contribution margin
• Creative testing velocity & hit rate
• Reduction in wasted spend / inefficiencies
• Clear, trusted reporting used by leadership

Who This Role Is For

• You think like an owner, not an operator
• You care about real revenue, not dashboard metrics
• You’re comfortable being accountable for millions in spend and outcomes

• 4–7+ years in performance marketing (DTC or eCommerce preferred)
• Managed >$1M annual ad spend hands-on
• Deep expertise in:
• Meta Ads (Advantage+, creative testing;
• Google (Search, Shopping, PMAX)
• Strong commercial instinct: understands margin, AOV, bundles, promos
• Proven ability to scale spend without killing efficiency

Strong Plus

• Experience in consumer electronics / high consideration products
• Familiarity with Shopee, Lazada, TikTok Shop ecosystems
• Experience with incrementality testing / MMM thinking
• Exposure to creative strategy, not just media buying