Total 444 Manager job vacancies in Klang Valley

About Us

IHG Hotels & Resorts' first voco™ hotel in South East Asia is now open on Singapore’s world-famous Orchard Road! voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a dynamic and passionate Housekeeping Manager to be part of our exciting voco team. As a Housekeeping Manager, you will work closely with the Executive Housekeeper and Housekeeping leaders in ensuring a smooth operation. You are expected to liaise closely with related departments, in ensuring a well maintained hotel.

Responsibilities

• Works with the Executive Housekeeper to ensure the smooth operation of the housekeeping department
• To prepare work assignments for Housekeeping Attendants
• Conducts shift briefings to ensure hotel activities and operational requirements are known
• Establish standards and procedures for work of housekeeping associates.
• Supervise, train and retrain Housekeeping Supervisors, Housekeeping Attendants, Linen Attendant and Housemen.
• Conduct training and on-the-job training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
• To lead and manage special projects or tasks assigned by superior deep cleaning tasks and special projects
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Monitor colleague performance and recommend appropriate action in accordance with company rules and policies.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements
• May assist with other duties as assigned.

What we need from you

• At least 3 to 4 years working experience in similar role within the hotel industry
• Diploma in Hotel Management or equivalent
• Able to converse in English. Fluency in another language is an advantage
• Able to perform shift work, weekends, and holidays where required
• Experience with HubOS and Opera Property Management System will be an added advantage

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Due to continued growth across our Highways portfolio, we are seeking an experienced leader to join our Brisbane team in a senior leadership capacity.

This role will play a key part in growing our highways capability across SEQ, building strong relationships with key clients including TMR and local authorities, while leading a high-performing multidisciplinary team delivering major road and transport infrastructure projects.

As a member of the ANZ Transport Leadership Team, you will also help shape broader strategic direction across the region and contribute to the growth of AECOM’s highways business.

How you’ll make a difference

Lead growth across the SEQ Highways market - Leverage your established network to strengthen client relationships across TMR, local government and key infrastructure clients, positioning AECOM for major highways opportunities.

• Deliver complex highways projects - Provide leadership across major road, corridor and transport infrastructure projects, ensuring high-quality, technically robust outcomes.
• Drive technical excellence - Champion best practice in highways design and delivery, supporting innovation across digital engineering and integrated design solutions.
• Strengthen multidisciplinary collaboration - Work closely with planners, designers and technical specialists across ANZ to deliver seamless, integrated project outcomes.
• Develop and mentor a high-performing team - Build capability within the team, supporting succession planning while fostering a collaborative and inclusive culture.

POSITION SUMMARY:

This position is responsible for developing and driving marketing plans, activities, and support for [all/or specific] product lines in the Teleflex Southeast Asia (SEA) region. This role will support sales and marketing activities across the SEA region and will require collaboration between cross-functional teams and key stakeholders.

PRINCIPAL RESPONSIBILITIES: 

·       In collaboration with country manager and team, help with the development of the 5-year strategic plan, including supporting the team to execute these strategies and tactics to meet AOP for each given fiscal year.

·       Develop, with Sales Management, tactical product rollout plan for the above region.

·       Provide product and sales training and support to customer service, product sales representatives, and dealers within SEA region.

·       Administer and coordinate the marketing portion of new products, new applications, and product improvements programs, interfacing with physicians, Teleflex country managers, sales staff, external dealers, and R&D.

·       Develop monthly sales (unit) forecast for Products.

·       Conduct and analyse market surveys, research and evaluation to confirm needs &trends in the market.

·       Coordinate and Develop marketing campaigns, including sales promotions, brochures, advertising and public relations, education, and other types of marketing and sales support programs.

·       Stay close to the market through regular and scheduled field visit and physician management by developing key relationships with opinions leaders in our region.

·       Plan and coordinate KOL events and management in our region.

·       Participate in and coordinate major congress for the SEA region.

·       Communicates with Upstream Marketing to work together on developing new product marketing strategies or improving the marketing strategies of the current products/product lines

·       Partner with Global Marketing team to ensure messaging consistency across the SEA region.

EDUCATION / EXPERIENCE REQUIREMENTS:

·       Bachelor’s or Master’s Degree preferred. Experience will be considered if deemed adequate to perform the duties and responsibilities of the position.

·       Minimum 3-5 years of medical and/or marketing experience

·       Has experience in implementing market development strategies and marketing activities.

·       Has an awareness of external environment i.e. customers, competitors, government healthcare policies etc

·       Excellent verbal and written communication skills; able to diplomatically interact and develop solid working relationships with management, staff and peers

·       Excellent customer ethics, good attention to detail and ability to complete timely progress reports according to requirements

SPECIALIZED SKILLS & OTHER REQUIREMENTS:

·       Team player with own initiative and focus on problem solving skills

·       Display Positivity, entrepreneurial spirit and is trustworthy

·       Approachable and enthusiastic individual

·       Flexible and adaptable to changing environment

·       Good Planning and organizational skills for product management

·       Analytical and strong customer focus to drive our therapy

Role Purpose

The Sustainability Manager is responsible for leading andcoordinating the company’s Environmental, Social, and Governance (ESG) strategyacross all operations. The role ensures compliance with international ESG standards, lender and investor requirements, and internal policies, whiledriving continuous improvement in environmental performance, socialresponsibility, and governance systems.

The Sustainability Manager also acts as the primarytechnical authority for ESG frameworks and reporting, and mentors ESG traineesand country teams to build organizational ESG capacity. The role furtherensures integration of ESG considerations across the agricultural value chain,including sourcing, processing, warehousing, and logistics operations, with afocus on emerging market and smallholder contexts.

Key Responsibilities

1. ESG Strategy & Governance

• Develop, implement, and continuously improve the company’s ESG strategy, policies, and Environmental and Social Management System (ESMS) across processing, warehousing, and transportation operations.
• Ensure alignment with international standards and frameworks, including IFC Performance Standards, World Bank Group EHS Guidelines and UN Guiding Principles on Business and Human Rights.
• Advise senior management on ESG risks, opportunities, and compliance obligations.
• Lead the development, harmonization and continuous improvement of corporate ESG policies, procedures and templates across multiple jurisdictions.
• Ensure integration of ESG considerations into core business functions including procurement, operations, logistics and investment decision-making.  

2. Environmental Management & Climate Action

• Lead corporate carbon accounting in accordance with the GHG Protocol, covering Scope 1, Scope 2, and relevant Scope 3 emissions.
• Oversee the development, validation, and review of annual carbon inventories and supporting assumptions.
• Guide climate-related risk and opportunity assessments, including physical and transition risks, using recognized tools (e.g. WWF Risk Filter, Aqueduct, GRI Viewer).
• Support deforestation risk screening, forest conservation commitments, and supply chain traceability initiatives.
• Develop and track environmental performance KPIs across sites, including energy, water, waste and emissions.
• Support implementation of site-level environmental management plans, including wastewater management, waste management and resource efficiency initiatives.

3. Social Performance & Human Rights

• Oversee implementation of social management practices, including (i) labour standards and occupational health & safety, (ii) gender equality, living wage considerations, and worker welfare and (iii) Community engagement and grievance mechanisms
• Lead or supervise heightened human rights due diligence where required.
• Ensure alignment with frameworks such as Voluntary Principles on Security and Human Rights; Livelihood Restoration Plans and Resettlement Action Plans (where applicable)
• Support implementation of responsible sourcing practices, including farmer onboarding, supplier code of conduct compliance, and supply chain risk assessments.
• Oversee farmer and community engagement initiatives, including training programs on agricultural best practices, pesticide use, and climate resilience.

4. ESG Reporting & Disclosures

• Lead preparation and consolidation of ESG data and reporting for: Lenders and development finance institutions (DFIs), Impact investors and Annual Sustainability / ESG Reports
• Ensure reporting alignment with relevant standards and metrics (e.g. GRI, TCFD, IRIS+, 2X Challenge).
• Oversee annual third-party ESG assessments and ratings, including EcoVadis, ensuring timely and high-quality submissions.
• Establish and maintain ESG data management systems, including KPI tracking frameworks across multiple countries.
• Coordinate responses to lender monitoring requirements, including Annual Monitoring Reports (AMRs) and ad hoc ESG disclosures.

5. Risk Management, Due Diligence & Audits

• Lead environmental and social due diligence for investments, financing, or new operations.
• Oversee implementation, monitoring, and closure of Environmental and Social Action Plans (ESAPs) and Corrective Action Plans (CAPs).
• Coordinate internal and external ESG audits and ensure audit readiness across country operations.
• Support development and implementation of climate risk assessments and mitigation plans at country and site levels.

6. Capacity Building & Stakeholder Engagement

• Provide technical guidance and training to country teams to strengthen ESG compliance and operational implementation.
• Build ESG awareness across operational, HR, procurement, and management functions, including operational staff, management and smallholder farmers.
• Act as the primary ESG focal point for engagement with investors, lenders, auditors, and external consultants.
• Coordinate cross-country ESG initiatives and ensure consistency in implementation and reporting standards.

7. Team Leadership & Talent Development

• Directly manage and mentor ESG Management Trainees and junior ESG staff.
• Set learning objectives, review deliverables, and support professional development of ESG team members.
• Establish standardized ESG tools, templates, and guidance materials for consistent application across countries.

Key Qualifications & Experience

• Bachelor’s or Master’s degree in Sustainability, Environmental Management, Social Sciences, International Development, Engineering, or a related field.
• Minimum 4–6 years of relevant experience in ESG, sustainability, E&S risk management, or responsible sourcing, preferably in multi-country or emerging market contexts.
• Strong working knowledge of: IFC Performance Standards and lender ESG requirements; ESG reporting frameworks (GRI, TCFD, IRIS+, EcoVadis) and Carbon accounting and climate risk assessment.
• Demonstrated experience in developing and implementing Environmental and Social Management System (ESMS) in line with DFI requirements is highly desirable.

Key Skills & Competencies

• Strong analytical and data management skills with high attention to detail
• Excellent stakeholder management and communication skills
• Ability to translate ESG standards into practical, operational solutions
• Proven capability to work independently while influencing across functions and geographies
• Training, mentoring, and capacity-building abilities
• Ability to work in complex, multi-country agricultural supply chains involving smallholder farmers and emerging market risks.

• Take charge of daily operation matter of the outlet and ensure standard operation flow
• Conduct routine outlet hygiene check and inventory check
• Organize and control daily business activities
• Create and execute of sales,profit and staff development
• Coordinate the entire operation of all the outlets during schedule shifts
• Manage staff discipline and performance issues

What’s in it for you

As our Catering Sales Manager, you will be the architect of unforgettable experiences. You are not just selling a menus, you are translating a client’s vision into a seamless reality. From high-stakes corporate meetings and elegant weddings to high-energy bowling alley birthdays and large-scale ticketed club brunches, you will lead the charge in driving revenue and ensuring every detail is executed with precision.

We are looking for someone who is

• Passionate about the "magic" of events and take pride in seeing a client’s vision come to life.
• A natural relationship builder who listens deeply to understand client needs, turning one-time inquiries into lasting partnerships.
• Results-oriented, consistently exceeding sales targets and thriving in a fast-paced, goal-driven environment.
• Find creative ways to delight clients and overcome logistical challenges.
• Obsessively organized, managing multiple accounts, timelines, and high-budget events with absolute professionalism.
• Understand that great events are a team sport and collaborate effortlessly with culinary, engineering,  youth and operations teams.
• Tech-Savvy and understand the need of systems such as Northstar and Pxier to manage every day planning
• Experience specifically within the social, wedding, and corporate sectors is essential

Key responsibilities include (but not limited to)

• Lead the sales strategy for catering and event services, identifying new market opportunities to drive consistent revenue growth.
• Act as the primary consultant for Members and private clients, designing customized event packages that exceed expectations.
• Oversee a diverse range of events, including but not limited to weddings, social & private events, themed birthdays, ticketed branches and corporate meetings
• Partner with the Culinary, Operations, Purchasing and Marketing teams to ensure every detail, from the garnish on the plate to the AV setup, is flawless.
• Own the process from the initial inquiry and proposal to budgeting, contract negotiation, and post-event follow-up.
• Track KPIs, sales performance, and market trends to stay ahead of the competition and refine sales tactics.

• Reports to Manager, Internal Audit
  Provide assurance services via financial, operational, compliance and IT audits, as well asadvisory services such as process improvement reviews.
• Perform required audit procedures and conduct audit testing to assess operating effectiveness of controls in-place, and conclude as required
• Prepare draft audit recommendations for improvement to business process and collate management responses and action plans
• Perform audit issues follow-up.
• Build and maintain strong and productive relationships with management, and as appropriate, third parties.
• Perform ad-hoc duties as required by the function head.

Joy Yeow Zhi Qian

(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Manage day-to-day operations of the express delivery service, including coordinating pickup and delivery schedules, optimizing routes, and monitoring performance metrics.

Lead and motivate a team of operations staff, including drivers, warehouse personnel, and administrative staff, to ensure productivity and adherence to company policies and procedures.

Monitor key performance indicators (KPIs) such as on-time delivery, delivery accuracy, and customer satisfaction, and take corrective actions as needed to meet or exceed targets.

Identify opportunities to streamline processes, improve efficiency, and reduce costs while maintaining service quality standards. Implement changes and monitor their effectiveness.

Manage relationships with external vendors and service providers, such as courier companies and suppliers, to ensure timely and reliable service delivery.
Ensure compliance with health and safety regulations and implement measures to maintain a safe working environment for employees and customers.

Collaborate with the customer service team to address customer inquiries, complaints, and service issues promptly and effectively, ensuring a positive customer experience.

Develop and manage the departmental budget, including forecasting expenses, monitoring costs, and identifying opportunities for cost savings.

Prepare regular reports on operational performance, including KPIs, service levels, and financial metrics, and present findings to senior management.

Job Requirements:

Minimum Diploma in any discipline preferably in Logistics/ SCM
3-5 years of experience in operations management, preferably in the express courier industry.
Proven leadership abilities with experience in managing and developing teams.
Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Familiarity with inventory management systems and logistics software.
Knowledge of health and safety regulations related to warehouse and transportation operations.
Willing to contribute to both operations and early-stage sales development for a startup in the express freight industry.
Flexibility to work occasional evenings, weekends, or holidays as needed.
Address and resolve conflicts, handle complaints, and identify and mitigate potential challenges.
Enforce safety protocols and operational procedures.
Conduct regular inspections and risk assessments.
Report and investigate safety incidents, then implement corrective actions.

As a global luxury brand, TOD'S stands not only for core Italian artisanship, but mostly for the capacity to distinguish itself as a classic trend setter. TOD'S represents an understated effortless attire and a lifestyle. Living well is an art, and that is what TOD'S is: a delicate symbol of comfort and elegance.

Responsibilities:

Shipment Execution (Core Responsibility)

• Manage import/export shipments across Singapore, Thailand, Australia and Southeast Asia regions.
• Coordinate daily with freight forwarders, customs brokers, and 3PLs to ensure smooth shipment execution
• Track shipments proactively and resolve delays or clearance issues quickly

Customs Compliance & Regulations

• Ensure full compliance with import/export regulations in Singapore, Thailand, and Australia
• Handle temporary imports and re-exports across Asian markets
• Support shipments involving CITES-controlled goods, ensuring proper permits and documentation

Documentation Management

• Prepare and review all shipping documentation (commercial invoices, packing lists, COO, permits, etc.)
• Ensure correct HS code usage and alignment with customs requirements
• Maintain accurate and audit-ready records
• CITES license application and handling

Lead Time Management

• Monitor shipment timelines closely and take corrective actions when delays occur
• Work with logistics partners to prioritize urgent shipments and improve transit times
• Provide visibility to internal stakeholders on shipment status

Freight Coordination

• Review and validate freight quotations (air, sea, courier)
• Select appropriate transport modes based on urgency and cost guidelines
• Ensure alignment with agreed rates and service levels

Systems & Reporting

• Execute logistics transactions and maintain data accuracy in SAP S/4HANA
• Track shipment data and support reporting using Excel
• Ensure proper documentation flow between systems and partners

Stakeholder Coordination

• Act as the main point of contact between regional HQ, markets, and external partners
• Coordinate with retail, PR, and merchandise, finance, and supply chain teams to align on shipment priorities

Qualifications:

Experience

• 7-9 years of hands-on experience in import/export operations
• Proven experience managing shipments in Singapore, Thailand, and Australia
• Experience working with external brokers and freight forwarders
• Practical exposure to temporary imports and re-exports in Asia

Technical Skills

• Strong knowledge of shipping documentation and Incoterms
• Solid understanding of customs clearance processes and compliance requirements
• Ability to read and validate freight quotations
• Proficiency in Microsoft Excel (pivot tables, data tracking)
• Experience with SAP S/4HANA (logistics or related modules preferred)

Preferred Skills but not a must

• Experience handling CITES-related shipments
• Familiarity with duty/tax structures across APAC

Competencies

• Highly detail-oriented with strong compliance mindset
• Able to manage multiple shipments simultaneously under time pressure
• Proactive problem solver with a sense of urgency
• Clear and effective communicator with external partners

We offer a competitive remuneration package to the right candidate. Interested parties please send us your full resume, with your earliest date of availability, as well as your latest and expected salary. We apologize that only shortlisted candidates will be notified.

TOD’S Group promotes the values of inclusion and full equality between persons at all stages of an employment relationship. Therefore, in line with the principles of our Code of Ethics and the Policy for the Protection of Diversity, Equity and Inclusion, all qualified applicants will be considered, regardless of their gender, age, nationality, culture, religious belief and sexual orientation.

Personal data collected is solely for recruitment related purpose and will be treated in strictest confidence.

More information on TOD'S can be found on http://www.todsgroup.com/

Job Summary

The Executive will report directly to the Finance Manager to Assist in month end closing and full set of accounts for several of Companies. Key responsibilities include data entries, assist in month-end and year-end close processes, and collecting financial data across entities.

Our ideal candidate should demonstrate interest in managing accounting activities, with strong interest in accounting and be able to handle time-sensitive tasks.

Duties & Responsibilities

• Assist in month end closing and partial or full sets of accounts for several of Companies;
• Perform Accounts Payable and Receivable, or General Ledger and Fixed Assets functions;
• Prepare and monitor cash flows projections;
• Prepare quarterly GST reporting;
• Prepare and update monthly bank reconciliation;
• Assist in annual budgeting exercise and other monthly reporting matters;
• Maintain good documentation and filing system;
• Other ad-hoc assignments will be assigned to you from time to time.

Requirements

• Minimum 5 years of working experience in the related field preferred;
• Candidates with higher skill set will be considered for senior positions.
• Training will also be provided.
• Diploma in Accounting or ACCA and above is preferred;
• Proficient with MS Office Applications;
• Proficient in Xero, Quickbook;
• Knowledge of Financial Reporting Standards (FRSs) will be a plus;
• Good verbal and written communication skills in English and Mandarin;
• Able to work independently as well as a Team;
• Meticulous, well-organised and good interpersonal skill with positive attitude;
• Able to meet tight deadlines in fast-paced work environment.

• Ensure smooth settlement of daily operations for financial products such as deposits, FX ,borrowings & adherence of counterparty limits
• Manage and monitor inter-company loans for computation of interests and loan settlement
• Responsible for the Group’s month end activities and reconciliations for financial products such as valuations, hedge accounting for FX & borrowings, etc
• Perform closing for Treasury Centre which includes management reports for monitoring and analysis, corporate tax and GST filings
• Provide hedge accounting advice and queries to support stakeholders
• Ensure the accounting for financial products are in compliance with the relevant accounting standards
• Assist with administration for banking operations (account opening, authorised signatories update) and system controls for Treasury Management System
• Participate and support in the Group’s initiatives and ad hoc projects

Joy Yeow Zhi Qian
(CEI Registration No: R2096261)
Recruit Express Pte Ltd (EA Licence No: 99C4599)

Duties & Responsibilities

• Develop and implement effective recruitment strategies to attract top talent;
• Manage the entire recruitment process, including job postings, candidate selection, and arranging interviews;
• Collaborate with department heads to identify staffing needs and create job descriptions;
• Prepare HR documents such as employment contracts, confirmation, and promotion letters;
• Maintain employee records including basic information, ID copies, birthdays, and bank information;
• Oversee the performance management process, including goal setting, evaluations, and feedback. Identify high-performing employees for career advancement and address performance issues;
• Handle employee relations including disciplinary actions and grievances. Foster a positive work environment and address employee concerns;
• Review and update HR policies and procedures to ensure compliance with labor laws, regulations, and best practices;
• Prepare reports, memos and appraisals to provide insights for strategic decision-making;
• Maintain accurate and confidential employee records;
• Manage the onboarding and offboarding process for new employees and resigning employees;
• Day-to-Day HR Operations, ensuring compliance with legislation, policies, and procedures;
• Knowledge of Malaysia payroll processing will be a plus.

Requirements

• Minimum 3-5 years of work experience.
• Degree in HR or related field.
• Strong understanding of labor laws and statutory requirements.
• Experience ensuring compliance with Malaysia Employment Act, Labour Laws, and Statutory Guidelines.
• Ability to cover broad HR functions for Singapore and Malaysia teams.

Key Responsibilities:

• Ownership of reporting timelines and templates: Design and maintain internal reporting timelines, manage the end to end processes, templates and guidance (i.e. forecast instructions and monthly instructions) to meet reporting requirements.
• Financial close and consolidation
• Financial reporting: Responsible for preparation of the month end, forecast and budget OPR packs, ensuring accuracy, timeliness and relevance of financial information.
• Financial analysis and insight: Provide insightful and actionable financial analysis delivering insights in the form of “so what, now what” to inform decision making and strategic planning.
• Business partnering: Partner closely with Vertical Finance, Commercial Finance and Group Finance teams.
• Process improvement: Drive continuous improvement of FP&A processes, tools, and data quality.
• Leadership and collaboration: Lead and deliver cross-verticals projects and problem-solving initiatives in line with business requirements

Critical Competencies for Success:

• Bachelor's degree in accounting or finance/ACCA qualified
• Hands on experience of 5-7 years in financial planning & analysis and reporting, including exposure on budgeting and long-term business forecasting with MNC
• Strong analytical and financial modelling skills.
• Proactive problem solver, curiosity and ability to follow issues through to conclusion.
• Advance skills in Microsoft Excel and PowerPoint.
• Capable of working both independently and with a team.
• Effective communication skills with experience interacting with Global stakeholders.
• Ideally experience with Cognos Controller or similar consolidation applications.

For interested candidates, please send your updated resume:

Email: angelateh@recruitexpress.com.sg

Telegram: @Angie_TL

Whatsapp: +65 96272860

Angela Teh Ling Wei

(CEI No.R1104464)

Recruit Express Pte Ltd

EA License No. 99C4599

Job Description & Requirements

Job Description

• Daily Operations Management: Overseeing day-to-day operations to ensure smooth workflow, including spa scheduling, booking systems, turn times, and room readiness.
• Team Leadership and Supervision: Hiring, training, mentoring, and supervising spa therapists, estheticians, receptionists, and support staff. Conducting performance reviews and managing staff scheduling to ensure adequate coverage.
• Guest Service Excellence: Ensuring a high-quality guest experience, maintaining a welcoming ambiance, and addressing client complaints or queries promptly to build loyalty.
• Financial Performance: Developing and managing budgets, monitoring key performance indicators (KPIs) like revenue per hour and retail sales, and managing payroll and expenses.
• Inventory and Vendor Management: Overseeing inventory levels for spa products and retail items, ordering supplies, and negotiating with vendors.
• Marketing and Promotion: Collaborating on marketing strategies to drive bookings, creating seasonal packages, and updating the spa menu.
• Compliance and Safety: Ensuring strict adherence to hygiene standards, sanitation regulations, and health and safety compliance.

Requirements

• At least 2 years of experience in local spa industry, preferably with a hospitality or professional local spa diploma and above.
• Able to commit long hours and on standby 24-7.
• 6 days work week and willing to work on weekends and PHs.
• Ability to create and manage budgets, set KPI targets and control costs.
• Proven ability to recruit, train, schedule, and motivate a diverse team of therapists and support staff.