Job Description & RequirementsJob DescriptionDaily Operations Management: Overseeing day-to-day operations to ensure smooth workflow, including spa sc.....
Job Description & Requirements
Job Description
Daily Operations Management: Overseeing day-to-day operations to ensure smooth workflow, including spa scheduling, booking systems, turn times, and room readiness.
Team Leadership and Supervision: Hiring, training, mentoring, and supervising spa therapists, estheticians, receptionists, and support staff. Conducting performance reviews and managing staff scheduling to ensure adequate coverage.
Guest Service Excellence: Ensuring a high-quality guest experience, maintaining a welcoming ambiance, and addressing client complaints or queries promptly to build loyalty.
Financial Performance: Developing and managing budgets, monitoring key performance indicators (KPIs) like revenue per hour and retail sales, and managing payroll and expenses.
Inventory and Vendor Management: Overseeing inventory levels for spa products and retail items, ordering supplies, and negotiating with vendors.
Marketing and Promotion: Collaborating on marketing strategies to drive bookings, creating seasonal packages, and updating the spa menu.
Compliance and Safety: Ensuring strict adherence to hygiene standards, sanitation regulations, and health and safety compliance.
Requirements
At least 2 years of experience in local spa industry, preferably with a hospitality or professional local spa diploma and above.
Able to commit long hours and on standby 24-7.
6 days work week and willing to work on weekends and PHs.
Ability to create and manage budgets, set KPI targets and control costs.
Proven ability to recruit, train, schedule, and motivate a diverse team of therapists and support staff.
