Total 15,802 Manager relationship manager job vacancies in The Philippines

Job Summary

Dashmesh Singapore Pte Ltd is a leading South Asian food distribution company, specialising in Indian and Pakistani dried and packaged food products. We serve regional markets and are committed to delivering quality products and excellent customer service. We are seeking a results-driven and customer-focused Export Assistant Manager / Manager to join our growing team. The successful candidate will play a key role in driving export sales, expanding market presence, and building long-term customer relationships.

Responsibilities

• Lead market development and sales of South Asian dried and packaged food products to regional and overseas customers to increase export revenue
• Acquire and maintain deep product knowledge to effectively communicate product benefits and competitive advantages to customers, enhancing sales conversion
• Identify and pursue new business opportunities by prospecting, networking, responding to trade enquiries, and generating leads to expand market reach
• Manage and nurture relationships with existing customers to maximise sales volume and encourage repeat business
• Develop, implement, and monitor targeted sales strategies to achieve defined sales targets and profitability goals
• Prepare accurate quotations, negotiate pricing terms, and follow up on sales enquiries to close deals efficiently
• Coordinate with internal teams to ensure timely order processing, accurate export documentation, and adherence to delivery schedules
• Monitor market trends, customer demands, and competitor activities to identify and recommend new growth opportunities
• Represent the company at trade shows, customer visits, and overseas business development activities to strengthen market presence
• Prepare and present detailed sales reports and forecasts for management review to support strategic decision-making

Preferred competencies and qualifications

• Possession of Class 2B / Class 3 driving licence
• Experience handling regional export markets and overseas customers
• Familiarity with export procedures and documentation
• At least 2-3 years of sales or export experience, preferably in FMCG or food distribution
• Strong communication, presentation, and interpersonal skills
• Strong negotiation and closing skills
• Self-motivated, proactive, and able to work independently

Other Information

Work Schedule

• Monday to Friday: 8:30 AM – 6:00 PM
• Saturday (Alternate): 8:00 AM - 12:30 PM

All Saturdays will be compensated separately.

Job responsibilities

• Provide advisory services on fair employment practices, labour legislations and workplace fairness issues through all touchpoints (over email, phone, video conference and in person);
• Advise customers on matters related to employment disputes, including discrimination cases and give guidance on options and possible recourse to the disputes and follow through until case closure;
• Assist to file employment related claims and workplace discrimination complaints on behalf of the customers;
• Assess contractual terminations, involuntary resignations on wrongful dismissal, including those related to workplace discrimination and follow through until case closure;
• Process and investigate workplace fairness and discriminatory cases/enquiries;
• Engage, assess and follow up with companies to ensure that their employment practices are fair;
• Develop and maintain accurate customer-related databases for collation and reporting purposes;
• Undertake advisory-related process improvement and/or ad hoc projects where required.

Job Requirements

• Prior 2-3 years' experience in human resources, customer service or counselling is an added advantage.

• Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally.
• Have a positive attitude and an interest in helping individuals.
• Must be meticulous and possess good analytical and problem-solving skills.
• Able to communicate well and write concisely.
• Must be a team player who can work with both internal and external stakeholders.
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint and Outlook.

Please submit your application to our Career website - https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Advisory/339-en_GB/

Wealth Planning Manager

Basic up to $4200 Plus monthly $300 allowance and Commission

Banking working environment

Fantastic Career Progression

Description

• Highly motivated individuals to promote and acquire new and existing customers by selling the value propositions of banking facilities to various consumer segment
• Engage & build good relationships with customers, generate sales referrals & deliver good client experience
• Good follow-up skills and ensuring customers' applications and documentation are completed for processing timely
• Requires to meet performance standards, business goals, and sales targets
• Able to present effectively and communicate comfortably to customers face-to-face or through telemarketing activities

Qualifications

• Minimum Diploma qualifications
• The candidate must be confident, meticulous, possess good interpersonal and follow-up skills
• Candidate needs to have good communication & customer service skills
• Sales-oriented and self-motivated candidate to excel in sales targets and goals
• A team player with the ability to multi-task & thrive in a banking sales environment
• Computer literate, proficient with use of MS Office & Outlook
• Candidates without sales experience may apply

For faster response, please email your updated resume in MS Words format with the following details to steven@starrecruitment.com.sg

1) Last Drawn Salary
2) Expected Salary
3) Reason(s) for Leaving
4) Availability Period

Steven Chan
Registration No: R1105423
EA License No: 08C5257

Do you enjoy making sense of data to improve real-time service delivery? Are you motivated by understanding how services work on the ground and helping teams deliver better outcomes for families? We are looking for someone who enjoys translating data to drive actionable improvements to strengthen performance and sustain quality delivery.  

Description of Division

You will be part of the Regional Team under the Service Management Division of KidSTART Singapore Limited (KSL). Your role will be to oversee the effective implementation of KidSTART in each region and/or across regions and the service management of KidSTART Agencies (KSAs) and funded healthcare partners. This also involves managing relationships with partners/stakeholders such as MSF Social Service Offices, Family Service Centres, Preschool Operators, Polyclinics, Hospitals etc, who are part of the KidSTART eco-system of delivery.

Key Responsibilities

1.       Service Management (KSL and Funded Partners)

a.       Assist and support the Regional Head to carry out regular contract management and programme monitoring of KSL teams, hospitals and KSAs to ensure compliance with Funding Agreement and drive achievement of programme deliverables.

b.       Assist the Regional Head to support the design, planning and implementation of operational initiatives.  This includes contributing to alignment with Service Standards Requirements and leveraging on dashboards and data analysis to monitor performance and inform decision making.

c.       Act as the primary liaison officer between KSL, hospitals and KSAs, leading efforts to review and strengthen collaboration. 

d.       Conduct data verification in accordance with funding agreement and service standards requirements.

e.       Monitor manpower recruitment and training of KSPs, hospitals and KSA staff to ensure capacity and capability in service delivery.

f.       Perform main liaison role between KSL, ComLink+ and KSAs to support the KidSTART-ComLink +integration.

g.       Supervise incident reporting, incident management, and investigation to ensure appropriate resolution.

h.       Provide support to KSAs in times of crisis to ensure continuity of service to KidSTART families.

1.      Operational Data Analysis

a.       Consolidate and analyse KPI and performance data across KSL and KSAs. This includes tracking trends, identifying performance gaps, and highlighting risks against service standards and programme requirements.

b.       Develop and coordinate action plans in response to KPI outcomes, audits or performance reviews through working closely with service delivery teams to track progress, follow up on deliverables, flag delays or emerging risks.

c.       Analyse service delivery data, including caseloads, workload distribution and service intensity to identify service gaps, operational bottlenecks and opportunities to improve processes, reporting and operational efficiency.

d.       Assess factors that affect service delivery and outcomes to better curate solutions to improve service delivery outcomes.

e.       Provide timely feedback to Service Management Teams, Ops Planning and Programme Development teams to support informed decision making.

f.       Work closely with other divisions to align data, insights and action plans.

Competencies

·      Strong administrative, facilitation &communication skills with a proven track record in programme management and building community partnerships

·       Able to facilitate and negotiate effectively with partners 

·       At least 2years of supervisory experience or experience in a leadership role

·      At least 3-4 years' experience in service management, performance analysis and programme monitoring

·      Familiarity with systems thinking, community development approaches and/or the early childhood landscape will be an advantage

·      Strong planning and problem-solving skills; exercises initiative and displays innovation in coming up with solutions

·      Adaptable and flexible in managing varied stakeholders and partners

·      Strong presentation skills, with the ability to communicate clearly and confidently to various stakeholders.

·      Able to work well in a fast-paced and dynamic environment

·      Confident, effective and collaborative team-player with strong interpersonal skills

·      Able to analyse KPIs and operational data, confident with data analytics and dashboards

·      Proficient in Excel, Power BI, and reporting tools, with experience using CRM systems and operational reports to support monitoring and decision‑making.

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:

• Attend to guest's requests and complaints
• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology
• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily
• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests
• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs
• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests
• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances
• Inspect VIPs arrival rooms with appropriate amenities set up
• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager
• Uphold FLHSS procedures within the division
• Uphold grooming standards
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Attend scheduled meetings
• Perform any other duties as assigned by Superior
• Ensure that standard, policies and procedures are maintained
• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department
• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives
• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc
• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention
• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously
• Highlight log entries during daily Operations meeting
• Check through the day arrival report and ensures that the necessary preparations are done by respective departments
• Check VIP rooms and their special requests
• Check all public areas and colleague areas for any irregularities and cleanliness
• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary
• Check daily event order and ensure that the necessary signboards and arrangements are done
• Ensuring IT equipment at the reception and lobby are functioning well
• Log all complaints/irregularities for Management reference
• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately
• Constantly check appearance, grooming of uniform colleagues
• To conduct physical room checks for remaining departures beyond 1600 hours
• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies
• Ensure all lights in the public areas are lit at the appropriate time
• Ensure the sky signs are fully lit at 1900hrs
• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty
• Ensure that all areas are cleaned and checked thoroughly by night cleaners
• To run night audit for HMS and InfoGenesis
• Extend assistance in all areas especially operations
• Attend Rooms Division update weekly
• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary
• Attend to any medical assistance not limited to guest but to colleagues as well
• Take charge during emergency until General Manager and Hotel Manager arrives
• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you:

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.
• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.
• Preferably familiar with emergency procedures, security protocols and guest service standards.
• Willingness to work shifts, weekends, and public holidays
• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• Responsible for managing month-end closing activities including property tax, depreciation, and investment-related entries while ensuring accuracy of financial records and compliance to relevant accounting standards. 
• Handles asset matters including minor assets tracking, stocktake, disposal schedules and capital expenditure reporting. 
• Prepares and submits regular financial reports including GST returns, variance analysis, Department of Statistics. 
• Support the review of policies, system changes and FRS applications
• Involve in financial analysis and prepare management presentation
• Liaise with external auditors on annual financial audit for relevant scope. 

Requirements:

• Degree holder in a relevant discipline
• Minimum 2 years of relevant working experience
• Positive attitude with strong interpersonal skills
• Good command of written and spoken English

Job Responsibility :

Team and People Management

• Lead and manage internal/ external stakeholders to ensure effective account management and operation efficiencies

• Highlight and share best practices within the team to ensure consistency and continuity in operational excellence approach

• Drive automation and continuous improvement initiatives to increase productivity within the team

• Work and communicate with various teams based around the region

Customer Management

• Responsible to assist in managing the daily operations (execution plan, utilization management, knowledge management and communications). Ensure team actively engage assigned customers in business + performance reviews

• Monitoring KPI, including tracking of overall improvement goals and outcomes. Execute process improvement/ initiative across countries to improve KPIs situationally

• Identify opportunities to improve the operations, proactively reinforce and iterate on our processes and create standardized business processes that result in increase of performance and provide negotiation of difficult matters to drive outcomes

• Work closely with internal and external stakeholders to support business growth and development.

• Optimize data/data flows and operational reporting

• Strategic planning based on forecast, especially on peak period.

• Responsible for analysing, mapping and documenting the current and future requirements and processes, as part of a defined standardization framework and alignment across the region.

• Assist in the preparation of the QBR decks.

• Working closely with implementation team for Project management and execution to ensure smooth on boarding process

• Well verse with overall APAC market updates and call out to customer with mitigation plan

• Ad hoc duties as required

Job Requirements

• Proven track record of operating independently, demonstrating creativity, maintaining organization, strong attention to detail, and managing multiple tasks simultaneously.

• Excellent communication skills, with a keen ability to synthesize crucial information to deliver to key stakeholders.

• Strong people skills and the ability to engage on all levels of the organization.

• Experience with creating organizational consensus and managing deadlines with a strong sense of urgency.

• Ability to identify inefficiencies and create process improvement through standardization and policies.

• Ability to work in a fast-paced environment and openness to working in ambiguity.

• Strong sense of problem solving and proactive approach.

. This role is require to communicate with client and counter part in China region

Working hours:

Mon to Fri 8.30pm - 6pm

Overview:

We are seeking a creative, strategic, analytical and data-driven professional to join the Promotions and Outreach team at the Workplace Safety and Health (WSH)Council. You will plan, execute and manage integrated marketing communications across WSH Council channels, while also supporting the promotion of national and sectoral initiatives such as the WSH Awards and engagement programmes including outreach to migrant workers. This role contributes to raising WSH awareness, promoting good WSH practices and strengthening the WSH culture in Singapore.

Job Responsibilities:

·       Plan and execute integrated marketing communications across WSH Council channels (e-newsletters, social media, website, publications and events)

·       Develop and produce communications materials (digital, print, video, podcasts) in line with branding guidelines

·       Manage e-newsletter operations including content coordination, subscriber database, production and timely publication

·       Support website content planning and updates to ensure accuracy, relevance and user-friendly experience

·       Support production of in-house multimedia content (e.g. event coverage, interviews, podcasts and presentations)

·       Support promotion and execution of national and sectoral initiatives such as WSH Awards and engagement campaigns, including outreach to migrant workers

·       Assist in WSH Awards administration, communications, evaluation coordination, timeline management and award ceremony support

·       Support planning and delivery of sectoral and stakeholder events to drive awareness and participation

·       Work with internal teams, partners and vendors to deliver campaigns and programmes on time, within quality standards and budget

·       Monitor and evaluate communications and programme performance using engagement and participation metrics, and support continuous improvement of outreach effectiveness

Requirements:

·      Tertiary education in Communications, Marketing or related discipline

·      At least 3 years of relevant experience in marketing communications, campaigns, or related fields (fresh graduates with strong portfolios may be considered)

·      Experience in managing multi-channel communications (social media, website, e-newsletters, publications, events)

·      Experience in content creation and campaign execution; exposure to large-scale programmes/events (e.g. awards, national campaigns) is an advantage

·      Proficiency in design and multimedia tools (e.g. Canva, Adobe Creative Suite)

·      Experience using analytics tools to track engagement and optimise campaigns

·      Familiarity with AI-enabled tools (e.g. generative AI for content creation and productivity)

Preferred Skills/ Background:

·      Good written and verbal communication skills

·      Strong stakeholder management, project coordination and organisational skills

·      Ability to manage multiple priorities in a fast-paced environment with strong attention to detail

·      Experience with government, statutory boards, industry associations or agencies

·       Adaptable, collaborative team player with a continuous improvement mindset

Kindly state your expected salary in your application. The position offered will commensurate with the candidate’s experience and suitability. Only shortlisted candidates will be notified.

Please submit your application to our TAL Career Page: https://careers.tal.sg/job/Assistant-Manager-Manager%2C-Marketing-Communications/344-en_GB/

Company Overview

Mega Scoop Pte Ltd is the holding company for Baskin Robbins in Singapore. Baskin Robbins is the world's biggest and favorite ice cream chain.

Job Summary

Lead outlets effectively to meet performance targets. Address issues promptly and effectively and ensure manpower needs are managed.

Responsibilities

• Lead assigned outlets to achieve clear performance targets through effective management and leadership.
• Prepare and analyze daily, weekly, and monthly performance reports focusing on sales and food safety to identify issues and implement corrective actions.
• Verify daily sales bank-in reports to ensure timely and accurate banking of takings.
• Resolve sales and operational issues promptly to maintain smooth outlet operations.
• Collaborate with support functions to address manpower, logistics, finance, and administrative challenges.
• Conduct Reviews of Operations Risks (ROR) on food safety, SOPs, product quality, and health risks to ensure compliance with required standards.
• Manage customer complaints by investigating issues and implementing effective solutions to prevent recurrence.
• Verify outlet requisitions including stock take reports, petty cash, claims, payroll, and part-time hiring to ensure accuracy and compliance.
• Provide operational support by allocating skills, manpower, and stocks during functions or business opportunities to maximize company topline achievement.
• Plan, organize, and execute employee engagement initiatives across multiple outlets to foster positive work culture, enhance staff morale, and improve retention.
• Perform additional duties and ad hoc tasks as assigned by superiors.

Preferred competencies and qualifications

• Ability to set clear direction and goals for teams to drive performance.
• Hands-on operational experience in local or international foodservice industries.
• Proven track record in delivering Key Result Areas (KRAs).
• Effective communication skills to interact with stakeholders at all levels.
• Ability to coach and motivate team members to improve performance.
• Passionate and results-driven mindset aligned with corporate objectives.
• Strong numerical aptitude to analyze and interpret data.
• Creative thinking to develop innovative solutions.
• Experience managing multiple units simultaneously.
• Understanding of service expectations in the foodservice industry.
• Demonstrated leadership skills to guide and inspire teams.

Location: The work location will be at MOE schools in either the North or East region

5 days working

Requirements:

• At least 10 years and above of relevant working experiences in a supervisory role.

• 3 years of experience providing IFM services

• SIFMA Certified FM Expert (CFME) (Tier 3) certification or higher

Job Summary:

• Oversee daily facilities operations and maintenance activities across assigned sites, ensuring building services and M&E systems remain operational, safe, and compliant.

• Plan, coordinate, and monitor preventive, corrective, cyclical, and ad-hoc maintenance works while ensuring service delivery meets contractual KPIs and quality standards.

• Act as the key liaison with clients, authorities, consultants, contractors, and service providers, addressing operational issues and maintaining strong stakeholder relationships.

• Supervise FM Executives, technicians, subcontractors, and vendors, ensuring compliance with safety, statutory, and contractual requirements.

• Monitor contractor performance, fault rectification, incident response, and service recovery to ensure operational efficiency.

• Prepare and review operational reports, maintenance records, KPI reports, quotations, procurement requests, and related documentation.

• Support improvement initiatives, upgrading projects, digitalisation efforts, sustainability programmes, and energy-saving initiatives.

• Ensure compliance with workplace safety, fire safety, environmental regulations, and company policies.

For interested applicants, kindly send your resume in Word/PDF format to include the following in your resume including:

1. Current Salary

2. Expected Salary

3. Availability

4. Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

NGUYEN THI DOAN | R23116355

RRecruiter Pte. Ltd. | 18C9514

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing bothpersonal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our leadership team, you can look forward to career development, professional training, a friendly and collaborative culture and a competitive compensation package.

Responsibilities

• Underwrite Non-Marine (Property, Construction, Energy, Engineering and Liability) insurance policies/covers for large and complex commercial risks in Singapore and other Middle East/APAC territories
• Manage ongoing insurance broker relations and expectations in relation to underwriting, co-ordinating and ensuring the flow of relevant and timely information and communication between internal functions and external parties
• Contribute to managing and developing an agreed portfolio of accounts, negotiate with brokers/customers to achieve favourable terms for the Company
• Underwrite allocated cases in line with the agreed processes with the necessary senior direction and support; underwrite risks in accordance with the Company’s capacity and risk appetite
• Review relevant classes of proposals (case by case) and making balanced and well-reasoned recommendation for acceptance of each case above one's authority
• Provide error-free documentation to brokers/customers
• Ensure transactions are processed within the agreed timeframe; supervise and guide the allocated processing team to ensure timely and accurate recording of transactions
• Ensure compliance with all laws, regulations, and guidelines, including internal policies, rules and procedures
• Develop own skills/knowledge in the functional area with the aim of enhancing the quality of work and achievement of KPIs

Requirements

• At least 10 years' re/insurance underwriting experience in large/complex commercial risks segment; specific experience in the Middle East and/or APAC region is an added bonus
• SCI qualification/Membership of Chartered Insurance Institute (UK) or equivalent; a Degree in engineering or a related technical discipline will be ideal
• Compensation and job title will be commensurate with the candidate’s experience level; salary range stated in this job posting is meant as a guide only
• Knowledge/understanding of the risks underwritten in corporate/commercial segment
• Knowledge of commercial insurance underwriting process and market practices
• Understanding of reinsurance concept and practices
• Experience of conducting risk surveys
• Ability to understand/ interpret insurance conditions, clauses and warranties
• Ability to identify, analyse and interpret data, statistics and information for evidence-based decision-making

We regret that only shortlisted candidates will be contacted. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer <DPO@msfirstcapital.com.sg> for more information on the retention and disposal of your personal data.

About Us 

At NESST Singapore Limited, we are committed to building a sustainable and efficient ecosystem that drives value, innovation, and impact across our operations. As a purpose-driven organization, we seek individuals who are passionate about operational excellence and stakeholder collaboration. If you’re looking to make a meaningful difference while advancing your career, we invite you to be part of our dynamic team.

Role Purpose

NESST’s mandate extends beyond the delivery of its own programmes to shaping the wellbeing of migrant workers and influencing the practices of the wider industry. The Business & Partnership role is the engine of NESST’s growth — building the revenue, business and strategic relationships that sustain and expand its work and extend its reach across the industry.

This is a growth, business development and relationship leadership role. The team sets and drives NESST’s business development strategy, leads from the front to win new business and partners, and holds NESST’s most important external relationships.

Key Responsibilities

1.  Business growth and revenue strategy

•      Own NESST’s business growth strategy and revenue targets, and lead their delivery from the front.

•      Diversify and strengthen NESST’s income base, identifying and opening new markets, channels and commercial opportunities.

•      Translate growth ambitions into clear plans, pipelines and measurable targets for the division.

2.  Sales and business development

•      Build, qualify and convert a healthy pipeline of new business and partnership opportunities.

•      Develop compelling value propositions and pitches; lead negotiations through to close.

•      Drive the full sales cycle from prospecting to deal closure, and grow the value of existing accounts over time.

3.  Relationship building and partnerships

•      Cultivate, win and grow strategic relationships with partners and clients across corporate, non-profit and government sectors.

•      Serve as NESST’s senior relationship-holder for its most significant partners, deepening engagement and renewing support for the long term.

•      Build coalitions that extend NESST’s reach and influence across a wider community of like-minded organisations.

4.  Team leadership and capability

•      Lead, coach and resource the Business Development team, Partnership Lead and supporting staff, and build a high-performing commercial team.

•      Set standards, ways of working and pipeline disciplines; develop capability and succession within a lean team.

5.  Stakeholder engagement and representation

•      Be a confident, credible external and public-facing representative of NESST with partners, clients and industry.

•      Engage the CEO, Board and MOM on growth strategy, opportunities, performance and outcomes.

•      Bring market intelligence and insight to bear on NESST’s positioning and growth priorities.

6.  Integrity and stewardship

•      Pursue growth consistent with NESST’s mission, values and public standing, and in line with NESST’s governance policies and internal controls.

•      Maintain the trust and reputation of NESST in all external dealings, and manage relationships free of real or perceived conflicts of interest.

Requirements

Qualifications and experience

•      A relevant degree, with min 5 years in business development, sales, commercial or partnership roles, including experience in leading a team or function.

•      A strong, demonstrable track record of revenue growth and of winning, negotiating and closing significant deals or partnerships.

•      An established network across relevant sectors, and experience growing income in a mission-driven, public-interest or commercial setting.

Attributes

•      Entrepreneurial, results-driven and self-starting — a hunter who builds relationships and gets deals done.

•      An outstanding communicator, negotiator and networker, credible from the shop floor to the boardroom.

•      Commercially astute, with the judgement to grow revenue while protecting NESST’s mission and standing.

•      A motivating leader able to build and drive ahigh-performing team.

Job Responsibities:

• Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender requirements.
• Develop and maintain detailed project plans, schedules, and resource plans covering kick off meeting deployment, SIT, UAT, and handover to day 2 phases in accordance to requirements
• Coordinate cross-functional teams (engineering, opco, contractors, and partners) to meet project milestones and delivery timeline
• Track progress against baseline schedules/ Gantt Chart and proactively manage dependencies and constraints.
• Identify project risks and implement mitigation plans to minimise impact to cost, scope, and schedule.
• Coordinate and manage vendors and contractors to ensure delivery meets quality, safety, and contractual requirements.
• Prepare the run book to ensure smooth transition to Day 2 or maintenance phase
• Provide weekly/ad hoc project status updates, dashboards, and milestone reports for stakeholders
• Manage contractors during installation of services to ensure the installation works are completed well within stipulated timelines and comply with pre-determined technical specifications and ensure contractors compliance with site safety requirements, including PPE, permits, and site access protocols.
• Any Ad-hoc task assigned

SDM

• Oversee end-to-end service delivery for assigned projects, ensuring services are delivered in accordance with contract terms, KPIs, and SLAs.
• Manage project issues, escalations, and root cause analysis in a structured and auditable manner and maintain strong working relationships with stakeholders
• Control scope changes through formal change requests, impact assessments, and approvals
• Maintain accurate project cadence documentation including meeting minutes, risk logs, issue logs, and change records on weekly/monthly basis
• Prepare documentation for audits, inspections, and governance reviews.
• Ensure deliverables meet acceptance criteria prior to take over to support service delivery.
• Recommend improvements to project delivery processes, tools, and templates.
• Monitor service performance and implement corrective actions to address service gaps or operational risks.
• Any Ad-hoc task assigned

Job Requirements

• Degree in Computing Science/Engineering, Information Technology/Business
• PMP certification would be an added advantage
• Minimum 4 years of project management experience
• Good knowledge of cabling infrastructure, internet networks, routers and switches
• Excellent interpersonal, presentation and project management skills
• Able to work independently with minimal supervision

• Responsible for managing month-end closing activities including property tax, depreciation, and investment-related entries while ensuring accuracy of financial records and compliance to relevant accounting standards. 
• Handles asset matters including minor assets tracking, stocktake, disposal schedules and capital expenditure reporting. 
• Prepares and submits regular financial reports including GST returns, variance analysis, Department of Statistics. 
• Support the review of policies, system changes and FRS applications
• Involve in financial analysis and prepare management presentation
• Liaise with external auditors on annual financial audit for relevant scope. 

Requirements:

• Degree in Accounting, Finance, or related field
• Minimum 2 years of relevant working experience
• Positive attitude with strong interpersonal skills
• Good command of written and spoken English

Hafnia is one of the world's leading oil product tanker owners and operators. We provide transportation of oil and oil products to national and international oil companies, major chemical companies, as well as trading and utility companies.

Hafnia is a company that's all about our people - both the people that run the business, and those that manage our customers. We've always done things differently and prioritized a strong, commercial mindset. But we've never cut corners when it comes to relationships. Building strong business relationships with our customers is the foundation of what we do. We're in this for the long run and focus on their needs 100%. We are transparent and we stick by our promises - as the partner you can turn to in a tight spot- meaning our customers stick with us. Our foremost rule is putting people first and that's how we've become one of the leading ship owners and operators of today's product tanker industry globally.

Hafnia has a solid history in chartering, operations, and technical management, and strives to offer customers the best solution for their transportation needs. This solution-focused approach has resulted in a strong reputation and the Company remains firmly committed to being a responsible member of the industry and operating according to the highest ethical standards.

Job Description

The Manager, Risk & Compliance is a new role at Hafnia, to be based in Singapore or Copenhagen and part of the Governance, Risk & Compliance pillar within the Executive Projects, Compliance & ESG team. The team works closely with Hafnia's Leadership Group across three pillars to enable strategic execution, safeguard the organization through robust governance and risk oversight, and embed sustainability across the business.

The role reports to the Senior Manager, Head of Governance, Risk & Compliance. During an initial transition period, the role will report directly to the Head of Executive Projects, Compliance & ESG.

This position will play a critical role in operating Hafnia's risk management framework and Corporate Compliance Program, driving compliance efforts and managing enterprise risks. It involves guiding departments and maintaining oversight on compliance with all applicable laws and regulations, including but not limited to sanctions, anti-corruption, anti-trust, anti-money laundering, GDPR, and business ethics. A key focus is building a strong culture of integrity and adherence to regulatory and risk standards across the organization.

Key Responsibilities will include:

Risk management framework

• Operationalize and continuously improve Hafnia's enterprise risk management framework
• Conduct risk assessments and risk reviews with business owners across functions
• Maintain Hafnia's risk register and relevant documentation
• Work with business owners to develop risk mitigation strategies and contingency plans

Regulatory compliance and governance for corporate office

• Develop, implement and regularly review our compliance policies
• Keep up to date on regulatory developments to ensure the business remains complaint
• Assess effectiveness of the Compliance Program and adapt it to regulatory developments and emerging risks
• Coordinate regularly with the legal team and HSEQ department on compliance matters
• Represent Hafnia and develop its engagement within the Maritime Anti-Corruption Network (MACN) and other industry forums.
• Provide continuous recommendations for the development of the compliance program
• Perform counterparty sanctions screening and assist with KYC process
• Manage the network of compliance systems and guide business users

Forward Freight Agreement (FFA) governance

• Oversee the governance and compliance framework for Hafnia's FFA activities
• Maintain FFA-related controls, policies and documentation
• Coordinate with Commercial and Finance teams to ensure consistent FFA compliance and reporting

Corporate ethics and integrity

• Champion a culture of compliance and ethical decision-making across the organization
• Monitor adherence to our policies and procedures
• Develop compliance training programs and conduct mandatory training and awareness sessions, partnering with the Executive Projects team on rollout and change management
• Manage our whistleblower program and protection mechanisms
• Advise on internal investigations and corrective actions in case of violations

Reporting and auditor coordination

• Manage internal and external audit inquiries relating to Enterprise Risk Management and compliance activities
• Maintain documentation related to compliance and enterprise risk management
• Ensure timely reporting and resolution to inquiries or audits
• Report top risks to leadership and the Audit Committee on a regular cycle

Cross-functional collaboration

• Work with the Executive Projects team on policy implementation and change management initiatives
• Coordinate with the ESG team on governance frameworks, ESG risk integration and assurance alignment
• Work across Legal, HSEQ, Internal Audit and Commercial functions on shared risk and compliance topics

Crisis management and incident response

• Develop and implement crisis response strategies for compliance and risk-related incidents

Qualifications

• Bachelor's degree in Business, Law, Finance, or a related field
• Minimum 4 years of experience working in shipping, compliance and/or risk management, preferably within an in-house team and in a global context. Legal experience is a plus.

Requirements

• Strong knowledge of global regulatory requirements and industry/maritime best practices
• Clear grasp and understanding of key global anti-bribery, anti-trust, GDPR and trade sanctions frameworks
• Experience with enterprise risk management frameworks and methodologies
• Keen interest in maritime compliance and company governance structures
• Focus on details, with excellent analytical, problem-solving and communication skills
• Ability to work independently and to engage with cross-functional teams
• Ability to work under pressure and manage multiple priorities
• Relevant certifications (e.g., risk management, compliance) are a plus