Total 1,146 Manager operations engineer job vacancies in The Philippines

Job Description

• Oversee the delivery of IT services, ensuring they meet established SLAs and service quality standards.
• Handle escalations and major incidents, ensuring timely resolution and effective communication with stakeholders. Investigate and escalate lapses or complaints relating to the Service Desk Engineers to the EDX team.
• Leads the team to perform service recovery in the event of issues.
• Manage daily manpower resourcing by overseeing both the Service Desk team and a pool of buffer Service Desk engineers to cover planned leaves/urgent leave/ medical leave.
• Mentor, provide guidance and support to the Service Desk team.
• Lead and develop the service desk team, including hiring, training, and performance evaluations.
• Ensure the team knows how to use the provided ESM tool (e.g.ServiceNow) effectively for ticket management and service delivery.
• Ensure the entire team is familiar with and kept up-to-date on the service desk processes and workflow.
• Identify and implement improvements along with updating of documentation for service desk processes and procedures.
• Foster a customer-centric culture within the team, emphasising excellent customer service.
• Attends regular meeting (weekly and monthly) with EDX Team and prepare weekly and monthly reports.
• Suggest and implement service improvement plans to enhance service delivery and employee satisfaction.
• Provide suggestions to the EDX team on what to update in the IT ServiceDesk playbook, ensuring it is comprehensive and current.
• Stay relevant with industry trends and best practices, integrating them into the service delivery strategy.
• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

b. Education

• Degree in Computer Science, Information Technology, or a related field.

c. Certifications

• ITIL 4 Foundation Certification
• ITIL 4 Intermediate / Expert preferred
• Project Management Professional (PMP) or similar will be an added advantage.

d. Technical Skills

• Strong understanding of minimally end user computing devices, M365applications, network, endpoint protection and Video Conferencing/ AV solutions will be an advantage
• Proficiency in using ESM tools such as ServiceNow.

e. Experience

• Prior experience in a service delivery or IT management role within a corporate environment.
• Strong background in managing and leading IT Service Desk operations and teams for at least 3 years.

Job Description

• Manage all day to day activities (administrative and functional) conducted at the Visa Application Centre which involves.
• Conduct regular Audits for all processes & implement all new process rollouts or changes. Identify incorrect or incomplete information by regular quality checks thereby ensuring accuracy of the visa application.
• Ensure regular Error Monitoring - To monitor track and reduce the number of errors every month, within acceptable limits.
• Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
• Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective. Ensure compliance with VFS Global defined principles, policies & procedures as applicable to the role. Maintain high standards of ethics, integrity and compliance with corporate procedures.
• Ensure that the entire process is completed within the mandated Turn Around Time. Ensure that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure no penalties are incurred and monitor , track and maintain internal errors. Ensures that the Teams are aligned & contribute towards achievement of parameters enlisted in the Team Objective Tracker.
• Ensure personal & professional development for self and team by conducting trainings on regular basis (product & process).
• Ensure that all staff attends trainings scheduled by HR & ensures effective Process Monitoring, by conducting Internal Process Certifications (OCL’s), for all staff.
• Provide assistance to staff when needed and handle applicant/customer escalations.
• Liaise with various support functions to handle team related queries.
• Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC.
• Manage VAC productivity and VAC security (Physical & data).
• Mentor the team on a regular basis, thereby ensuring a successor is created for the position – assist Manager/Unit Manager in Succession planning.
• Ensure judicious use of natural resources.
• Adhere to the environment health and safety policy/objectives and guidelines of the organization.

Competencies

BC-Communication

BC-Delivering Results

BC -Diversity, Equity and Inclusion Orientation

BC-Entrepreneurship

BC-Leadership BC-Personal & Prof Dev.

BC-Quality & Service Orientation

BC-Teamwork and Collaboration

FC-Internal Audit FC-Project Management

FC-Selling & Business Development

FC-VAC Operation Management

BC - Digital Fluency

Job Description:

• Approving rosters to ensure sufficient manpower is scheduled on each shift.
• Ensure all supervisor coaching are done.
• Proper maintenance checks for Reception counters and procedure rooms daily.
• Handling of performance appraisals for department.
• Management of the department’s controllable expenses to achieve or exceed budgeted goals monthly.
• Responsible for supporting / facilitating day-to-day operations of various clinics

Requirement:

• Candidate must possess at least a Degree, in any field.
• At least 2 years (s) of working experience in the related field is required for this position.
• Preferably with experience in Healthcare Sector

To submit your application, please apply online or apply@rn-care.com call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Company Overview

TONG TAR TRANSPORT SERVICE PTE LTD is a transportation company specializing in moving people safely. We prioritize safety and customer satisfaction in delivering reliable transport services.

Job Summary

You will independently manage transport operations for the school transport division, focusing on customer service, route planning, crew management, and driving process improvements to ensure safe, efficient, and high-quality service delivery.

Responsibilities

• Strategize, plan, and execute transport operations to ensure smooth and efficient service delivery
• Lead and manage coordinators and bus crew, both internal and external, to maintain operational effectiveness
• Receive and process route orders and onboard passengers according to established procedures
• Communicate with customers and stakeholders to address queries and facilitate onboarding processes
• Plan and assign routes to appropriate drivers, ensuring optimal route coverage and safety
• Lead training sessions to uphold service quality standards among transport crew
• Proactively handle customer feedback, queries, and complaints to enhance service satisfaction
• Adopt and promote IT tools and technology to improve workflow and train crew members accordingly
• Maintain focus and multitask effectively to meet customer deliverables under pressure
• Demonstrate a good sense of road direction to support route planning and driver coordination
• Exhibit a positive, willing attitude as a learner, worker, and leader within the team

1. Operations Planning & Execution

• Plan, schedule, and oversee daily shipyard project activities (fabrication, installation, repairs).
• Ensure projects are executed according to timelines, specifications, and client requirements.
• Coordinate with project managers, engineers, and supervisors.

2. Workforce & Resource Management

• Manage manpower allocation (workers, supervisors, subcontractors).
• Ensure proper utilization of equipment, materials, and tools.
• Monitor productivity and optimize workforce efficiency.

 3. Safety &Compliance

• Enforce strict compliance with workplace safety regulations and MOM guidelines.
• Conduct safety briefings, risk assessments, and toolbox meetings.
• Ensure workers follow PPE requirements and safe work procedures.

4. Project Monitoring & Reporting

• Track project progress against schedule and budget.
• Prepare daily/weekly reports for management and clients.
• Identify delays or risks and implement corrective actions.

 5. Coordination& Communication

• Liaise with clients, contractors, and internal departments (HR, procurement, QA/QC).
• Attend coordination meetings and resolve operational issues.
• Ensure clear communication across all levels of the yard.

 6. Quality Control& Assurance

• Ensure all works meet engineering standards and specifications.
• Work closely with QA/QC teams to maintain quality benchmarks.
• Handle inspections and approvals.

7. Cost Control & Budget Management

• Monitor operational costs (labour, materials, equipment).
• Minimize wastage and improve cost efficiency.
• Support procurement and vendor management.

8. Problem Solving & Risk Management

• Handle unexpected issues like delays, manpower shortages, or equipment breakdowns.
• Develop contingency plans to keep operations running smoothly.

 9. Documentation& Compliance

• Maintain proper documentation (permits, reports, safety records).
• Ensure compliance with yard rules, legal regulations, and audits.
• Requirements:
• Ability to work in shipyard environments.
• 10–15 years of experience in shipyard operations
• Strong leadership and decision-making
• Knowledge of marine/offshore operations
• Safety management expertise
• Good communication and coordination
• Problem-solving under pressure

Job Summary

The Food Services Operations Manager is responsible for overall restaurant operations and profitability for outlets/branches, including achieving high level targets for sales, food cost, and productivity.

Responsibilities

• Overall manage Rest Managers to control food cost, labor cost, and all other costs to meet financial targets
• Oversee and implement staff training programs to ensure competence and quality standards
• Coach and guide Managers to enhance team leadership and operational efficiency
• Execute local marketing activities for all outlets to drive store sales and achieve sales targets
• Meet and exceed productivity targets through overseeing resource and workflow management by Managers in the outlets
• Ensure workplace health and safety procedures comply with government safety codes and regulations
• Maintain all business records to comply with authorities

Nanyang Institute of Management is an EduTrust registered Private Education Institution offering a variety of courses. We invite qualified and experienced individuals for the following position:

Responsibilities:

• Oversee and manage daily operations of the institute.

• Ensure the operations and reliability of the Institute facilities and general infrastructures systems.

• Monitor and evaluate operational performance, identifying areas for improvement and implementing necessary changes

• Ensure compliance with company policies, regulations, and standards

• Manage and optimize resources to maximize productivity and efficiency

• Provide leadership and guidance to the operations team, fostering a positive and collaborative work environment

• Conduct regular performance evaluations and provide update to the Management

• Resolve operational issues in a timely and effective manner

• Develop and maintain relationships with vendors, suppliers, and other external stakeholders

• Oversee and review safety procedures and measure

• Handle insurance plans and service contracts

• Any other duties as and when as assigned

Requirements:

• Minimum Diploma with 1-3 years of relevant experience in operations management or related field

• Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams

• Excellent time management and multitasking abilities

• Proficient in computer skills, including Microsoft Office (Word, Excel, PowerPoint)

• Exceptional problem-solving and critical thinking skills

• Excellent communication and interpersonal skills

• Strong negotiation and conflict resolution skills

• Familiarity with Singapore's business environment and regulations

About the Role

We are looking for a dynamic and results-driven Customer Experience Operations Manager to lead our front-line service operations. In this role, you will be responsible for transforming the customer journey—from inquiry to fulfillment—by championing process efficiency, team performance, and cross-functional collaboration. This position is ideal for a leader who thrives in fast-paced environments and has a strong operational mindset paired with customer-centric thinking.

Your Key Responsibilities

Team Leadership & Development

• Inspire, coach, and lead a team of customer service professionals, cultivating a high-performance, accountable, and service-focused culture.
• Define KPIs and success metrics to drive individual and team performance.
• Conduct regular training, feedback sessions, and career development initiatives.

Customer Operations & Fulfillment

• Own the end-to-end service delivery process—including order processing, delivery coordination, and issue resolution.
• Ensure a frictionless customer experience by proactively managing order timelines, service levels, and communications.
• Act as the primary escalation point for critical customer matters, ensuring swift and satisfactory resolutions.

Operational Excellence & Planning

• Work closely with supply chain and procurement teams to ensure forecast accuracy and product availability.
• Oversee demand planning processes to support operational efficiency and avoid service disruptions.
• Monitor key performance indicators (KPIs), analyze service gaps, and propose data-driven improvements.

Stakeholder Collaboration

• Partner with Sales, Warehouse, and Logistics to ensure order accuracy, fulfillment speed, and customer satisfaction.
• Support business growth by strengthening customer retention and identifying opportunities for account expansion.

Continuous Improvement

• Lead initiatives that streamline operations, reduce manual effort, and enhance overall customer experience.
• Recommend improvements to systems, SOPs, and tools that enable scalability and responsiveness.

Who You Are

• Education: Degree in Business, Supply Chain, Operations, or a related discipline. Diploma holders with strong leadership experience are welcome.
• Experience: 5+ years in customer operations, order fulfillment, or sales support, with at least 2 years in a leadership capacity.
• Leadership: Proven ability to manage, motivate, and develop a service team in a performance-driven environment.
• Customer-Focused: Strong empathy, communication, and relationship management skills—able to balance service with business needs.
• Analytical & Process-Oriented: Comfortable with data, reporting, and workflow optimization.
• Tech-Savvy: Proficient in Microsoft Office (especially Excel), ERP systems, and CRM/order management tools.
• Driven & Agile: Thrives in dynamic settings, embraces challenges, and leads change with confidence.

Why Join Us?

• Make a measurable impact on customer experience and operational excellence.
• Lead a passionate, committed team in a fast-moving business environment.
• Grow your career in a company that values innovation, collaboration, and continuous improvement.

Please be notified that only shortlisted candidates will be notified！

Job Description & Overview

We are seeking a highly organised and dynamic Event Operations Manager to oversee and execute all event-related activities for Kind Kones.

This role is responsible for end-to-end event planning, on-site execution, and post-event performance, ensuring seamless operations while delivering an exceptional brand experience. You will play a key role in driving revenue through events, partnerships, and activations, while upholding our commitment to quality, sustainability, and customer satisfaction.

Key Responsibilities

Event Planning & Coordination

• Plan, organise, and manage all events including pop-ups, corporate functions, festivals, and brand activations
• Liaise with event organisers, vendors, and partners to ensure smooth coordination
• Manage event calendars, bookings, and logistics timelines

Operations & Execution

• Oversee full event setup and teardown, ensuring efficiency and adherence to brand standards
• Manage inventory allocation, equipment, and product transportation for events
• Ensure compliance with food safety, hygiene, and operational guidelines

Team Leadership

• Recruit, train, and supervise event crew and part-time staff
• Lead on-site teams to ensure smooth service and excellent customer engagement
• Foster a positive, high-energy team environment aligned with brand values

Customer Experience & Brand Representation

• Deliver a memorable and engaging customer experience at every event
• Act as a brand ambassador, promoting Kind Kones’ plant-based philosophy
• Handle customer feedback and resolve issues promptly and professionally

Sales & Performance Management

• Drive event sales and meet revenue targets
• Monitor event performance, prepare reports, and suggest improvements
• Identify new opportunities for partnerships, collaborations, and event growth

Administrative & Compliance

• Manage event budgets and cost control
• Maintain proper documentation, permits, and hygiene certifications
• Ensure all operations comply with local regulations and safety standards

Requirements

• Minimum 2–3 years of experience in event management, F&B operations, or retail operations
• Strong organisational and multitasking skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and handle on-ground challenges
• Willing to work weekends, public holidays, and flexible hours
• Physically fit and comfortable with hands-on operational work
• Food hygiene certification preferred

Details

• Locations: Across multiple event venues; occasional work at central kitchen
• Work Schedule: Flexible, based on event requirements

Compensation & Benefits

• Competitive salary (commensurate with experience)
• Performance-based incentives (event sales)
• Staff discounts
• Medical and annual leave (post-probation)
• Career growth opportunities within a fast-growing brand
• Fun, purpose-driven work environment focused on healthy, conscious consumption

About Kind Kones

Kind Kones is an all-natural, plant-based ice cream brand offering dairy-free, egg-free, and refined sugar-free desserts, with many gluten-free options. We are driven by a mission to provide a better way to indulge—being kind to your body, the environment, and others.