Total 1,146 Manager operations engineer job vacancies in The Philippines

Our client is a multinational company in the Facilities Management industry. Due to their current expansion plan, they are looking for an Assistant Operations Manager to join their Facilities Management team, in hopes of developing the current high performing team. They are located in the Central – easily accessible.

The Assistant Operations Manager's responsible is:

• Lead and oversee contract operations, ensuring smooth service delivery and compliance with company standards.
• Monitor service performance against KPIs and SLAs, implementing improvements where required.
• Manage workforce planning, recruitment, onboarding, training, and employee retention initiatives.
• Ensure compliance with employment regulations, contractual requirements, and safety standards.
• Build strong client relationships and serve as the main point of contact for operational matters.
• Drive employee engagement, customer satisfaction, and continuous improvement programs.
• Conduct risk assessments and coordinate incident response and emergency procedures.
• Identify and implement process improvements to enhance productivity, service quality, and resource utilization.

Requirement

• Diploma / Degree
• At least 2 years of services experience in hospital environment
• Experience in facility services projects and people management

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

EA License No: 19C9682
EA Personnel No: R2198636
EA Personnel Name: Oh Puey Xin

Job Summary:
This role is responsible for overseeing operational activities related to business development pursuits. This role ensures seamless coordination between departments to support client acquisition, follow-up on business opportunities, and align operational resources effectively. The ideal candidate will bring a strategic mindset to operational challenges while driving growth initiatives that enhance the company’s competitive edge.

Job Description:

• Lead and manage operational support for business pursuits and client engagements.
• Collaborate with internal/external stakeholders to ensure smooth execution of growth initiatives.
• Coordinate cross-functional activities to prepare and submit business opportunities in a timely manner.
• Monitor and follow up on ongoing pursuits, maintaining communication with stakeholders to ensure progress.
• Analyze operational workflows and identify areas for efficiency improvements in pursuit and growth processes.
• Develop and implement strategies to streamline operations supporting business growth.
• Prepare reports and updates on operational performance related to growth activities for senior management.
• Support the development and implementation of company-wide growth plans with an operational focus.

Job Requirements:

• Bachelor’s degree in Business Administration, Operations Management, or a related field with at least 3 years of experience in operations, business development support, or related roles.
• Strong project management and organizational skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with experience improving operational processes.
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.

We are seeking a dynamic and results-oriented leader to own commercial and operations responsibilities across a growing network of clinics that’s poised for expansion. The immediate focus of this pivotal role is to drive sales growth, optimize operational efficiency across all locations, and partner with the Patient Experience (PX) Team to elevate the end-to-end patient journey. This position requires a tactical, boots-on-the-ground leader who drives revenue growth through operational discipline, repetitive training, and rigorous execution.

This individual is to provide strategic vision and hands-on leadership to the Clinic Management (CM) Team (incl. Area Clinic Manager, Clinic Managers and broader Clinic Teams), setting the "beat" of the organization. He/she will be responsible for optimizing the performance of every staff member on the floor >> turn "good sales practices" into "daily habits" through active coaching, role-playing, and standardization.

The individual’s mandate is to lead the CM Team to bringing strategies to life, via excellent execution. Ensuring that when a new service, clinic, or partnership is launched, the CM team executes it flawlessly on time, while achieving sales goals.

Key Responsibilities

Strategic Leadership & Operational Excellence

• Provide strategic leadership to the CM Team, fostering a culture of high performance, excellent execution and accountability.

• Priority Setting: Lead ACM & CMs to translate high-level company goals into actionable weekly priorities and daily tasks for the Clinic Teams. Ensure resources are allocated efficiently to the highest-priority targets, enabling the team to focus on right priorities (instead of fire fighting).

• Serve as a critical liaison between the clinics and the multi-functional team (MFT), providing regular, insightful updates, data-driven recommendations, and proactively identifying opportunities and challenges.

• Sales Floor Management: Be on-the-ground to observe live consultations and sales interactions. Identify leakage points (where we lose the sale) and intervene with immediate coaching.

• For new clinic openings and renovation projects, lead the operational side of expansion. Partner MFT to plan and execute for timely completion. Responsible for optimization of new/renovated clinics’ performance post-launch. Lead CM Team to ensure the clinic is "launch-ready" - staff are trained, SOPs are updated,  equipment is ready, etc.

• Strategic planning and operationalization - Based on assessment of landscape, provide recommendations for required “fixes”. E.g. Where needed, refine roles and responsibilities of the team for maximised effectiveness. Act as advisor to Management on CM Team capacity, bandwidth and capabilities.

Commercial Responsibilities

• Lead the discussions on sales targets (with Finance team support) during the Sales & Operations Planning (S&OP) process. Ensure high-level financial goals are translated into clear, actionable building blocks for the CM Team.

• Accountable for targets across all clinics. Responsible for the "Conversion and Retention Engine" - ensuring that leads and walk-ins are effectively converted into long-term patients.

• Monitor key metrics (Conversion Rate, Average Ticket Size, Re-booking Rate), develop and implement action plans to address underperformance immediately.

• Partner HQ MFT to,

• Develop, propose, and collaboratively execute sales and operational strategies to achieve revenue targets, maximize patient acquisition, and enhance patient retention across all locations.

• Align priorities, secure necessary support, and ensure seamless execution of initiatives that drive both top and bottom-line results.

• Execute Brand Partnership initiatives excellently. Collaborate to operationalize partnerships, and when a partner sends us traffic, establish CM Team’s capabilities to handle and convert these leads.

Operational Rigor & Cost Optimization

• Drive a culture of continuous improvement by identifying, prioritizing, and implementing process enhancements and best practices across all clinic operations.

• Lead ACM & CMs to actively monitor and analyze key performance indicators (KPIs) related to sales, operations, patient satisfaction, and cost efficiency. And then leverage on data to develop required interventions, and make strategic decisions for course correction.

• Implement robust cost management strategies and identify opportunities for operational efficiencies without compromising quality or patient experience.

• SOP Enforcement: Review and strictly enforce Standard Operating Procedures (SOPs) for every touchpoint. Propose new ones if necessary and document them as playbooks for scaling. 

• Ensure consistent adherence to all relevant regulatory compliance standards across all clinic operations.

Exceptional Patient Experience

• Champion a patient-centric culture across the organization, ensuring that all operational decisions and initiatives prioritize the needs and satisfaction of patients.

• Partner PX Team (incl. Customer Service) to

• Deliver consistently exceptional first-touch and ongoing patient experiences, fostering loyalty and positive word-of-mouth.

• Optimize patient flow and overall processes to improve patient experience and efficiency. E.g. reduce wait times and friction.

• Ensure seamless "handoff" between Customer service, front counter, physicians, consultants,  therapists etc. for the best patient experience.

• Develop and implement strategies to continuously improve patient feedback mechanisms and utilize insights to enhance service delivery.

Team Capability Development Training, Repetition & Habit Formation

• Capability Building & Coaching: Partner internal Learning & Development resources to actively engage and train key team members (ACM & CMs) to build capabilities that can be further expanded into the broader Clinic team (“Train the Trainers).

• Provide strong mentorship and guidance to the CM Team, fostering their professional growth and leadership capabilities.

• Lead ACM & CMs to develop training regimen for total CM Team, to build capabilities for maximised efficiency, standardisation and sustainability, as well as personal growth.

• Lead to establish within the CM Team strong sense of ownership, high standards and strong collaboration. Thereby ensuring

• Seamless daily operations.

• Positive patient experience across all clinic locations.

• Strong partnership with the Medical Team (Physicians & Health Coaches) for maximised agility, communications and clinic performance.

• Foster across the total clinic team a positive and collaborative work environment, promoting open communication, shared goals, and mutual respect.

Key Skills, Competencies Required

Strategic Planning & Commercial Acumen

• Able to independently develop and execute strategic plans, prioritize effectively, and lead teams to achieve ambitious goals.

• Ability in understanding financial performance metrics, driving sales growth, optimizing operational efficiency, managing P&Ls, and improving customer/patient satisfaction.

Operational Leadership Expertise & Establishing High Performing Teams

• Able to operate both strategically (zooming out) and tactically (diving into execution details) as needed.

• Ability to lead, manage, and inspire teams to achieve high performance.

Stakeholder Management

• Proven ability to engage, influence, build strong relationships and collaborate effectively with a diverse range of stakeholders, from patients and VIPs, to external partners, vendors and suppliers, to internal MFT and, frontline staff and senior leadership.

Desired Attributes

• Strategic, Hands-On & Results-Oriented: Strategic thinker, comfortable rolling up sleeves to get things done, and with a results-oriented mindset.

• Leadership & High-Performer: Strong and charismatic leader, able to connect with individuals at all levels and build high-performing teams. Strong communication, presentation, and interpersonal skills.

• Organized, Adaptable & Resilient: Excellent organizational and time management abilities. Agile, highly adaptable and resilient in a dynamic and growing environment.

• Analytical & Problem-Solver: Strong analytical and problem-solving skills, with the ability to interpret data and translate into actionable insights.

• Ownership Mentality: A strong sense of responsibility, action-oriented and possesses ability to lead the team to see tasks through to completion. High level of integrity and professionalism. Adopts a strong customer-centric approach.

Qualifications

• Minimum of 6 years of experience in commercial and operations leadership roles.

• Proven ability to independently develop and execute strategic plans, prioritize effectively, and lead teams to achieve ambitious goals.

• Exceptional ability to operate both strategically (zooming out) and tactically (diving into execution details) as needed.

• Strong preference for candidates with experience in the healthcare industry, esp. Traditional Chinese Medicine (TCM); However, relevant experience in high-touch retail or service industries with a focus on customer experience will also be considered.

• Demonstrated success in driving sales growth, optimizing operational efficiency, and improving customer/patient satisfaction.

• Proven ability to build strong relationships and effectively collaborate with cross-functional teams and senior leadership.

• Experience in managing P&L responsibilities and a strong understanding of financial performance metrics will be a plus.

• A Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.

☑ Good Bonuses

☑ Near MRT

☑ Family Friendly Environment

Job Description:

• Lead and manage SOC team resources to ensure 24x7 security event monitoring, incident response, and timely escalation of cyber threats.
• Maintain and enhance SIEM/SOAR platforms, including fine-tuning detection rules, log ingestion, and ensuring high availability and disaster recovery.
• Lead forensic investigations, threat hunting for IOCs and TTPs, and drive end-to-end SOC capability uplift projects.
• Prepare and present detailed incident reports, including root cause analysis and remediation recommendations, to management.

Requirements:

• At least a degree in Computer Science or related certifications.
• Strong hands-on expertise in SIEM/SOAR operations, incident response methodologies, and defence solutions across host-based and network-based layers.
• Familiarity with Singapore regulatory frameworks (Cybersecurity Act 2018, MAS TRMG, CCoP) and industry frameworks such as MITRE ATT&CK, OWASP Top 10, and Cyber Kill Chain.
• Proven team leadership with direct reporting experience.

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 24C2215

EA Registration Number | R1766892

A leading investment platform is hiring a senior operations professional to support its growing private and alternative assets business. This is a high-visibility fund operations role partnering closely with investment teams on end-to-end transactions, fund oversight, governance, and operational strategy.

What you’ll do:

• Oversee and lead a team on fund operations, NAVs, valuations, cash management, and reporting
• Coordinate with internal teams to ensure smooth fund operations processes to provide support to front office investment services team
• Manage external providers (fund admins, banks, middle office, corporate secretaries

What we’re looking for:

• 7+ years’ experience in buy-side private equity / VCC fund operations
• Strong understanding of fund structures, accounting, and performance reporting
• Confident engaging senior stakeholders and investment teams
• Hands-on, commercially minded, and solutions-driven

Company Reg No.: 201131609D | License No.: 24S2411 | Reg No: R22109164 | Valenzuela Alexandra Marie Tolentino

Support internal IT needs:

• Primary point of contact for end-user computing – user on/off boarding, troubleshooting, and training
• Microsoft 365 tenant administration (Office, Teams, Exchange, Azure AD, etc)
• Monitoring of FFH users/endpoints operational security and compliance via Microsoft Intune
• Manage Microsoft Defender (phishing, malware, risky sign‑ins), implement Safe Links, Safe Attachments, and security hardening, investigate alerts and suspicious activities
• First level support for office network (Corp & Guest wi-fi networks, router admin, VPN admin)
• Procurement/management of IT assets such as laptops and mobile devices
• Liaise with and manage 3rd party IT software/hardware/services vendors
• Support and troubleshoot audio visual equipment such as projectors, AV systems.
• Support with regular IT subscriptions invoice reviewing and payment process
• Ad hoc support on internal FFH IT projects

Support internal Operations needs:

• Premises and physical security – CCTV and access card system monitoring and administration
• Business Continuity measures planning and execution
• Ad hoc support on internal FFH Operational/Admin initiatives

Are you currently in the freight-forwarding industry? Possess knowledge on ship spares logistics? Look no further!

Faststream Recruitment has partnered with a local organization who is looking to grow their presence in Singapore. We are looking for a Business Sales and Operations Manager.

Responsibilities:

• Oversee daily operations: order management, logistics, and fulfilment with high OTIF (on-time in-full) performance.
• Improve processes and implement KPIs for cycle time, cost-to-serve, and customer satisfaction.
• Drive sales growth through pipeline management, pricing discipline, and accurate forecasting.
• Lead S&OP reviews to align revenue growth with operational optimization
• Manage and develop a cross-functional team, fostering collaboration between Sales and Operations.
• Ensure effective use of systems and maintain data accuracy.
• Execute continuous improvement projects and support strategic initiatives.

Key Requirements:

• Bachelor’s degree in Business, Supply Chain, or related field
• 7–10 years in B2B Sales in Marine Industry with proven sales results
• Maritime and logistics experience is a must

Jeralyn Chong (EA Reg no: R21100780)

Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

Job Description:

• Oversee the overall performance of Service teams within the contract.
• Responsible for manpower resource planning, budget management, and ensuring compliance to maintain a safe working environment.
• Ensure contract compliance and meet or exceed KPIs.
• Foster a culture of service excellence and continuous improvement
• Monitor and update account processes and procedures
• Collaborate with Site Lead to develop and execute strategic business plans
• Maintain data integrity in management systems
• Deliver contractual and ad-hoc reports punctually
• Support engineering during planned or unplanned power shutdowns.
• Uphold safety protocols and crisis management procedures
• Oversee supply chain delivery, ensuring service quality
• Ensure accurate and timely financial reporting and billing
• Manage staff performance, development and recruitment
• Enforce compliance with Health, Safety, Environmental and Risk Management policies.
• Cultivate teamwork, collaboration and personal development within the team.
• Manage workload, resourcing and succession planning
• Any other ad-hoc works assignment by the management.

Job Requirements

• Degree in Engineering /Building/Facilities/Estate Management or relevant disciplines with proven management. background and managed est. 20,000 sqm in the past 5 yrs.
• Min. 8 years of relevant experience

CBM Pte. Ltd. is committed to safeguarding your personal data in line with the Personal Data Protection Act (PDPA). For more details, please refer to our Data Protection Notice for Job Applicants on our official website.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Our Client:

Our client is a global technology company operating a large‑scale digital platform used by millions of users worldwide. The organisation develops and manages high‑impact consumer and enterprise‑level digital products, supported by advanced data, automation, and content delivery capabilities.

Job Details:

1. Contract Duration: 12 Months

2. Working Location:  One Raffles Quay

3. Working Hour: 10 - 7 pm

Job Descriptions:

Program & Product Operations

• Own the end-to-end affiliate program experience, including partner onboarding, activation, and lifecycle management.

• Design and launch affiliate initiatives (e.g., campaigns, missions, incentives) within internal platforms, ensuring scalability and strong user experience.

• Drive partner growth through targeted lifecycle campaigns (acquisition, activation, reactivation) using CRM and engagement tools.

• Manage and continuously improve the affiliate ecosystem and community experience at scale.

Product Analytics & Insights

• Leverage data to evaluate product and campaign performance, uncover growth opportunities, and identify friction points in the user journey.

• Monitor key metrics (e.g., activation rates, conversion, tracking accuracy) and proactively surface anomalies or performance gaps.

• Translate data insights into actionable product and operational improvements.

Product & Process Optimisation

• Continuously refine workflows and user journeys across onboarding, campaign setup, communications, and support.

• Identify product gaps, tooling limitations, or UX pain points, and partner closely with Product and Engineering teams to implement enhancements.

• Contribute to roadmap discussions by providing data-backed recommendations to improve platform functionality and partner experience.

Partner & Stakeholder Experience

• Act as the voice of affiliates by addressing partner needs related to platform features, attribution, incentives, and performance.

• Collaborate cross-functionally with product, marketing, and support teams to deliver a seamless and consistent partner experience.

• Support enablement through training materials, knowledge hubs, and scalable documentation.

Quality, Governance & Platform Integrity

• Ensure campaigns, incentives, and partner activities align with platform policies, compliance standards, and regional regulations.

• Maintain high standards of data integrity, tracking accuracy, and overall platform reliability.

Web & Digital Experience Management

• Own and optimise affiliate-facing digital touchpoints (landing pages, education hubs, dashboards).

• Iterate on content, design, and UX using CMS tools (e.g., Webflow, WordPress) to improve conversion and usability.

Requirements

• 5-8 years of experience in product operations, growth and digital platforms.

• Strong data handling skills (Excel/Sheets; SQL a bonus).

• Ability to build and update web pages (Webflow/WordPress/HTML/CSS basic proficiency advantageous).

• Demonstrated ability to identify user pain points and drive cross-functional solutions.

• Strong problem-solving and cross-team coordination abilities.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Brief Summary:

Join a dynamic team and take charge of managing daily operations across multiple outlets, ensuring exceptional service quality and efficiency while contributing to overall business success. This role is perfect for an experienced professional passionate about driving performance and operational excellence.

Responsibilities:

• Oversee daily operations of assigned outlets, maintaining service consistency, food quality, and cleanliness.

• Monitor and analyse outlet performance, including sales, labor costs, food costs, and other controllable expenses to enhance profitability.

• Conduct regular audits, reviews, and visits to ensure compliance with standard operating procedures (SOPs), company policies, and regulatory requirements.

• Collaborate with Restaurant Managers and HR in manpower planning, recruitment, training, and performance management.

• Support the implementation of new SOPs, systems, and operational changes, driving continuous improvement initiatives.

• Execute sales and marketing initiatives as directed, providing feedback on their effectiveness to management.

• Assist with the opening of new outlets, renovations, and other operational projects as needed.

• Address operational issues and customer feedback, escalating when necessary for resolution.

• Prepare and deliver regular operational reports and updates to the relevant management team.

• Provide hands-on support with service duties and adapt to flexible hours or shifts to meet business needs.

• Perform additional ad-hoc responsibilities as assigned.

Requirements:

• Minimum of 5–8 years of experience in food and beverage operations, with a preference for multi-outlet management.

• Proven ability to lead Restaurant Managers and diverse teams effectively.

• Comprehensive understanding of food and beverage operations, including service standards and hygiene protocols.

• Strong knowledge of cost control measures related to labor, food, and other expenses.

• Proactive team player with a positive attitude and commitment to ongoing professional development.

• Hands-on approach, prepared to work alongside teams as required.

• Flexible and adaptable to varied working hours, including shifts and weekends.

• Good leadership, communication, and interpersonal skills with the capacity to perform well under pressure.

• Proven experience in managing multiple outlets and resolving operational challenges efficiently.

• Proficient in MS Office and skilled in preparing operational reports.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

About the Role

We are looking for a Global Social Media & Community Operations Executive to help grow and manage our global online presence and user communities.

This role will focus on global social media operations, community engagement, localization, and user growth across different regions and markets.

You will be responsible for community growth, user engagement, content operations, user feedback collection, and helping improve brand awareness globally.

Experience in internet products, travel tech, startups, or cross-border businesses is highly preferred.

Responsibilities

Social Media Operations

• Manage and operate company social media accounts across different regions and markets
• Create engaging content and localized community campaigns
• Plan and execute content calendars and growth initiatives
• Monitor platform trends, user behaviors, and localized market insights
• Support influencer/KOL collaborations and community seeding activities

Community Growth & Engagement

• Build and maintain active user communities globally
• Engage with users through comments, discussions, and community channels
• Recruit and manage beta testers, ambassadors, and early users
• Improve community engagement, retention, and user trust

Localization & Market Adaptation

• Support localized social media and community strategies for different countries and regions
• Help adapt content, communication styles, and campaigns for local audiences
• Collect regional user insights and market feedback

User Feedback & Product Insights

• Collect and organize real user feedback from social platforms and communities
• Identify user pain points and product improvement opportunities
• Work closely with product, growth, and operations teams to improve user experience
• Prepare simple reports summarizing user insights and market trends

Brand & Reputation Management

• Help improve global brand awareness and online reputation
• Maintain positive relationships with users and communities
• Handle basic moderation, issue escalation, and community sentiment management

Requirements

• Familiar with global social media ecosystems and online communities
• Strong understanding of internet culture and community behavior
• Experience in social media operations, community management, or content operations is preferred
• Self-driven, proactive, and comfortable working in a fast-paced startup environment
• Able to communicate with international users and communities

Bonus Points

• Experience in localization or international market operations
• Experience managing online communities or social media growth
• Experience in travel, eSIM, SaaS, fintech, or internet products
• Understanding of growth marketing, user acquisition, or KOL operations
• Experience working with global users or international markets

Company overview

Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com
Department overview:

Nomura's Operations department ensures efficient operational processes to support the company's business activities. Collaborating with senior leadership, business units, and stakeholders, the team develops effective operational strategies and provides guidance on process design, implementation, and management to align operations with business objectives. Specializing in trade processing, settlement, custody, and asset servicing, Nomura's Operations team is renowned for delivering exceptional client service. With a strong track record, commitment to innovation, and global reach, the department is poised to drive growth and success in the financial industry.

Responsibilities:

Strategic Business Management & Governance:

• Lead strategic oversight and governance of shared services operations supporting multiple business units including Trading and Wealth Management divisions
• Establish and maintain comprehensive governance frameworks for all shared services functions, ensuring alignment with business objectives and regulatory requirements
• Drive enterprise-wide change management initiatives, process optimization, and transformation projects across business lines

Stakeholder Management & Interface:

• Serve as primary interface between onshore stakeholders (traders, bankers, senior management) and operational delivery teams
• Manage complex escalations from multiple business units, providing executive-level resolution and strategic guidance
• Build and maintain strategic partnerships with key internal stakeholders, ensuring service excellence and business alignment

Offshore Operations Governance:

• Provide comprehensive governance and oversight of services received from India operations and other offshore centers
• Establish performance standards, SLAs, and quality metrics for offshore delivery teams
• Manage offshore vendor relationships and ensure seamless integration with onshore business requirements
• Drive continuous improvement initiatives across the offshore operating model

Operational Excellence & Control:

• Oversee middle office functions supporting trading operations, including trade processing, settlement, and risk management
• Manage asset transfer and sales support operations serving private banking and wealth management clients
• Implement robust control frameworks and risk management processes across all shared services functions
• Monitor operational metrics, identify improvement opportunities, and drive performance optimization

Team Leadership & Development:

• Lead and develop high-performing teams across multiple operational functions and geographic locations
• Foster a culture of continuous improvement, innovation, and client service excellence
• Provide strategic direction and mentorship to senior managers and operational staff

Role Requirements

• Extensive experience in financial services operations with deep expertise in both trading operations and wealth management support functions with experience including but not limited to the following product lines: Cash securities (eg Equities, Bonds, Mutual Funds),OTC Products (eg ELN, OTC derivatives (such as accumulators, decumulators, Options) and Funds (Mutual Funds, Hedge funds etc)
• Able to manage the initiatives and projects relating to system change or workflow within Operations with Business.
• Proven track record in managing shared services organizations, including offshore operations governance and vendor management
• Have a good understanding on control awareness and
• Ability to manage remote teams and manage large scale process migration projects and process improvement initiatives
• Strong background in change management, process transformation, and operational risk management
• Demonstrated expertise in establishing and managing governance frameworks, SLAs, and performance metrics
• Excellent communication, analysis and coordination skills with 8 to 15 years of relevant managerial experiences.

Nomura Leadership Behaviours

• Explore Insights & Vision: Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future.
• Making Strategic Decisions: Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations.
• Inspire Entrepreneurship in People: Inspire team members through effective communication of ideas and motivate them to actively enhance productivity.
• Elevate Organizational Capability: Engage proactively in professional development and enhance team productivity through the promotion of knowledge sharing.
• Inclusion: Respect DEI, foster a culture of inclusion and psychological safety in the workplace and cultivate a "Risk Culture" (Challenge, Escalate and Respect).

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER:  This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.  The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time. 

Nomura is an Equal Opportunity Employer

SFID: 13367

Key Responsibilities

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines

• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards

• Handle escalated cases and ensure prompt effective resolution

• Identify process gaps, improve, and streamline processes to enhance patients’ satisfaction and experience

• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)
Recruit Express Pte Ltd (99C4599)

Job Scope:

• Oversee day-to-day operations of outsourced projects.
• Develop and implement operational policies, procedures, and best practices.
• Lead, manage, and develop team performance through coaching and evaluations.
• Allocate and optimise manpower and resources to meet service demands.
• Review and improve workflows to enhance efficiency and productivity.
• Ensure service quality standards are met or exceeded.
• Drive corrective and preventive actions for quality issues.
• Ensure compliance with relevant health, safety, and regulatory requirements.
• Manage vendor relationships to support effective service delivery.
• Monitor and report key performance indicators (KPIs) to management, with actionable insights.

Requirements:

• Bachelor's degree
• 5 years of hands on experience in ground operations management
• Proven track record of implementing process improvements and driving operational excellence.
• Knowledge of Six Sigma methodologies to drive process excellence will be advantageous.
• Strong leadership, organizational, and problem-solving skills

Kindly email your resume to vivien.khaw@tg-hr.com

We regret to inform that only shortlisted candidates will be notified.

Overall Positioning:

The Vice President, Business Relationship Manager(BRM) – Operations is responsible for understanding the business and system transformation needs of the Operations Office for Asia (OOA) as well as the related countries and locations, and for serving as the “single front door” within ASO. In this role, the incumbent s the entire process end to end—from intake of demand, clarification of business requirements, prioritization, initiative formulation, and support for investment decisions, to connecting with Delivery teams and confirming value realization after implementation.

This position goes beyond the traditional role of an “IT request intake and coordination function.” As a strategic partner for the Operations domain, the BRM drives initiatives in operational efficiency, standardization, operational risk reduction, regulatory compliance, AI and data utilization, workflow improvement, and process optimization. The BRM leads demand shaping and prioritization and delivers outcomes across the full end-to-end lifecycle.

Job Responsibilities:

• Act as the single ASO front door for Operations-related technology, process improvement, regulatory, efficiency, and transformation demands from OOA, regional stakeholders, branches, and country teams.

• Understand Operations business issues and translate business needs into clear scope, expected outcomes, business value, feasibility, risk considerations, and prioritised demand items.

• Partner with Operations leadership and IT to translate strategic objectives into prioritized technology initiatives, based on business value, regulatory/risk impact, delivery capacity, and technical feasibility. 

• Manage the Operations demand pipeline, service backlog, and initiative inventory, ensuring alignment with ASO portfolio management, investment planning, and MTBP priorities.

• Shape practical Operations improvement initiatives by leveraging reusable capabilities such as AI, data, workflow tools, APIs, and existing enterprise platforms.

• Work with the AI & Data Team, Architecture, Risk/Compliance, and delivery teams to prioritise, pilot, govern, and operationalise AI/data use cases for Operations.

• Assess whether existing ASO capabilities, standard patterns, or shared platforms can be reused before Operations stakeholders pursue external vendors or bespoke solutions.

Job Requirements:

• Minimum 10 years' experience in financial services with a background in operations, project management, operations controls, or operational risk management.

• Strong knowledge of market products such as payments, deposits, loans, and understanding of front-to-back operations processes.

• Proven experience bridging business and IT teams, translating business needs into requirements, scope, priorities, and business cases.

• Experience driving system development, process improvement, digital transformation, regulatory change, workflow optimisation, or automation initiatives.

• Strong stakeholder management skills across business, technology, regional/country teams, vendors, Head Office, Risk/Compliance, Architecture, and other control functions.

• Good understanding of investment planning, cost-benefit analysis, prioritisation, budgeting, and project initiation/governance processes.

• Strong analytical and communication skills, with the ability to structure complex business issues and explain them clearly to senior management, business users, and technology teams.

• Sound judgement to balance speed and control within a regulated banking environment.

• Ability to act as a trusted advisor to Operations by proactively identifying issues, proposing improvements, and presenting practical alternatives.

Foundational Skills Requirements:

• Customer-first mindset: Starts from Operations’ real pain points, business outcomes, and user experience.

• Outcome-driven approach: Focuses not only on project completion, but on adoption, value realisation, risk reduction, and operational efficiency.

• Strategic partnership: Goes beyond receiving requests by proactively shaping improvement opportunities aligned to Operations strategy, ASO strategy, and MTBP.

• Analytical and critical thinking: Structures complex business, system, and risk issues and compares multiple solution options.

• Stakeholder orchestration: Aligns Business, IT, Risk, Architecture, Branch and Head Office stakeholders to enable decisions and delivery.

• Agility with control: Enables faster decision-making and delivery while maintaining banking-grade governance, risk, and regulatory discipline.

• Ownership and accountability: Drives clarity from demand intake to value realisation, avoiding unclear ownership boundaries.

• Continuous improvement: Uses post-go-live feedback, KPIs, and lessons learned to improve future initiatives and services.

• Inclusive collaboration: Works constructively across countries, functions, seniority levels, and specialist domains.

• Integrity: Consistently upholds MUFG standards for compliance, information management, and risk control.

We regret to inform that only shortlisted applicants will be notified.
(Job ID:10076942)