Total 836 Manager operations engineer job vacancies in The Philippines

Job Description & Requirements

We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.

Key Responsibilities:

1. Front Desk Management

Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.

2. Customer Relations

Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.

3. Scheduling and Administration

Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.

4. Communication

Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.

5. Data Entry and Reporting

Accurately maintain student records, attendance, and payment information, generating reports as required.

Required Attributes:

1. Outgoing and Customer-Focused

Enjoy engaging with customers, providing exceptional service, and building strong relationships.

2. Effective Communication

Proficient in spoken and written English, with excellent communication and interpersonal skills.

3. Adaptable and Flexible

Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.

4. Organised and Detail-Oriented

Accurate and efficient in data entry, record-keeping, and administrative tasks.

5. Proactive

Able to think critically, resolve issues promptly, and improve processes.

What We Offer:

- Performance and Incentive Bonus

- Medical Coverage

- Annual and Sick Leaves

- Professional Development Opportunities

Interested candidates, please send resume to HR@wolfgangviolin.com and complete details on

https://forms.gle/ZD7WwM1PxXaHcbYy5

Engineering Leadership & Strategy

• Define and drive overall engineering strategy, architecture, and technical roadmap
• Establish best practices in system design, coding standards, testing, and deployment
• Ensure scalability, performance, and reliability of all systems
• Evaluate and adopt new technologies to improve engineering capabilities

Team Management & Development

• Lead, mentor, and grow a team of engineers across multiple squads
• Set clear goals, KPIs, and performance expectations for team members
• Conduct performance reviews and provide continuous feedback
• Coach team members in both technical and soft skills
• Build a strong engineering culture focused on ownership, collaboration, and quality
• Lead hiring process including interviewing and evaluating candidates

Technical Oversight

• Oversee system architecture including frontend, backend, and infrastructure
• Review and guide implementation of complex features and systems
• Ensure code quality through code reviews, testing strategies, and best practices
• Troubleshoot and resolve critical technical issues and production incidents
• Ensure systems are maintainable, reusable, and scalable

Product & Cross-functional Collaboration

• Work closely with Project Managers, Designers, and QA to deliver high-quality products
• Translate business requirements into scalable technical solutions
• Drive alignment between engineering and business goals

Delivery & Execution

• Oversee project timelines and ensure timely delivery of milestones
• Improve development processes to increase speed and efficiency
• Ensure proper planning, prioritization, and execution across teams
• Monitor and improve development lifecycle (CI/CD, testing, release process)

• 8+ years in software engineering with 3+ years in leadership roles
• Strong hands-on experience in ReactJS, Next.js, and backend (NestJS, Ruby or similar)
• Solid understanding of system design, microservices, scalability, and performance optimization
• Experience with databases (PostgreSQL, NoSQL) and caching mechanisms
• Familiar with testing practices (Unit, Integration, E2E)
• Experience with cloud platforms (AWS, Azure, GCP) and DevOps tools (Docker, Kubernetes)
• Strong knowledge of Git and modern development workflows
• Proven ability to lead teams, deliver projects, and drive engineering excellence

• Hybrid work
• Health insurance
• Annual health check
• Laptop and other equipments
• Grab transportation credit
• Education allowance
• Performance bonus

What You Will Do

1. Station Management & Daily Operations

Oversee day-to-day operations across all 4 stations, ensuring consistent service standards and smooth forecourt flow

Conduct regular site visits and inspections; provide objective reports to management with clear corrective actions

Coordinate with fuel, non-fuel, and systems teams to assess operational feasibility of new campaigns or initiatives

Manage traffic and queue control in line with authority guidelines

2. Manpower Management

Plan and allocate manpower across the station network, balancing peak-period coverage with cost efficiency

Own station rostering and ensure compliance with Singapore's Progressive Wage Model(PWM)

Lead recruitment coordination, onboarding, performance reviews, and day-to-day HR matters for frontline staff

Build a positive team culture and address performance issues in a fair, structured manner

3. Safety, Licensing & Regulatory Compliance

Own all station licenses and regulatory requirements (fuel retail, food handling, tobacco, etc.)

Lead monthly HSSE meetings and drive a proactive safety culture through hazard scans and near-miss reporting

Keep all stations inspection-ready with up-to-date documentation and equipment records

Lead and coordinate regulatory inspections with relevant Singapore authorities

Requirements

Must-have:

5+years managing a petrol station or multi-outlet retail / F&B operations

Hands-on manpower management experience 

Working knowledge of HSSE and workplace safety requirements

Chinese and English language proficiency (spoken and written)

Valid Class 3/3A driving license

Proficient in MS Office (Excel, Word, PowerPoint)

Good to have:

Experience with Singapore regulatory bodies (EMA, SCDF, NEA, LTA)

Familiarity with dispenser/forecourt equipment

POS or fuel management system experience

We are seeking an experienced Operations Manager to lead logistics operations and drive business growth within the Singapore market. The ideal candidate will possess strong leadership capabilities, deep industry knowledge across sea and air freight, and the ability to manage end-to-end operations while building strong client and partner relationships across Southeast Asia.

Key Responsibilities:

• Oversee end-to-end logistics operations, including import and export sea and air freight shipments.
• Liaise directly with clients and shippers, building strong relationships throughout the shipment process.
• Handle end-to-end sea bookings, including documentation handling and creation.
• Manage agent and partner communications, order handling, and internal coordination across offices.
• Ensure accurate CargoWise file creation, system updates, and adherence to operational processes.
• Negotiate and secure favorable buying rates from suppliers and service providers.
• Monitor shipment progress, ensure compliance with procedures, and resolve operational issues proactively.
• Generate new profitable business opportunities and maintain existing client relationships.
• Oversee staffing, team performance, and regional operational activities.
• Take full ownership and accountability for operational performance and continuous improvement.

Requirements:

• Bachelors Degree in Business, Logistics, Supply Chain, or related field (preferred).
• Minimum 10–15 years of experience in logistics, with strong exposure to imports, exports, warehousing, customs, and general freight operations.
• Strong knowledge of sea and air freight (import/export and cross-trade shipments).
• Southeast Asia market knowledge and regional exposure.
• Proven leadership experience with a strong track record of managing teams and operations.
• Experience negotiating and securing favorable buying rates with suppliers and service providers.
• Strong client engagement and relationship management skills.
• Established network with shipping lines, airlines, and trucking providers is advantageous.
• Experience using CargoWise is a strong advantage.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and general internet research skills.
• Strong organizational, communication, and problem-solving abilities with the capacity to work under pressure.

Interested candidates are invited to send in your Resume in MS Word Format stating your past work experience, reasons for each job move, and your past and expected salary.

We regret to inform that only shortlisted candidates will be notified.

By submitting an application to us, you will be deemed to have agreed for us to collect, use, and disclose your personal data which you have submitted to your prospective employers, for the purpose of job search, and/or other services which you have consented us to perform on your behalf.

EA Personnel Number: Felicia Giovani (R2199602)

MOM EA License: 19C9782

Cultivar Asia Pte Ltd

Company Overview

RIO LOGISTICS (S) PTE. LTD is an international freight forwarding company providing air and sea freight, transportation, and warehousing services. Its core business focuses on ship spare and offshore logistics and DG Trucking.

Job Summary

Lead freight forwarding operations by managing air and sea freight processes, customs declarations, and team performance to drive revenue growth and operational excellence in compliance with regulations.

Responsibilities

• Apply extensive professional knowledge to manage air and sea freight operations efficiently
• Execute customs declarations including all types of permit declarations to ensure regulatory compliance
• Handle customs matters promptly to facilitate smooth import/export processes
• Build and maintain sales pipelines and long-term customer relationships to foster revenue growth
• Monitor customer satisfaction and relevant KPIs to identify discrepancies and implement corrective actions
• Cultivate and negotiate terms with regional and global partners while evaluating local providers for compliance
• Achieve operational and financial targets by leading and managing the team effectively
• Manage staff schedules, assign duties, and ensure compliance with company policies, local regulations, and laws
• Determine staffing needs, train new employees, and collaborate with HR to interview and hire new staff
• Review sales activity reports and performance data to measure productivity and implement cost reduction and program improvements
• Analyze operational gaps and define actionable plans to enhance processes and outcomes
• Demonstrate superior negotiation, planning, organizational, problem-solving, and critical thinking skills
• Exhibit strong leadership, networking, and communication skills to drive team and business success

Preferred competencies and qualifications

• At least 5 years of work experience in the freight forwarding industry
• At least 3-5 years of experience in a managerial position
• Excellent understanding of local and international shipping regulations, customs procedures, and import/export documentation

Our client is an established civil engineering contractor involved in large-scale infrastructure and transport development projects in Singapore. With ongoing project expansion and increasing adoption of digital construction practices, they are seeking an Assistant Manager (BIM Technology & Digitalization) to support BIM implementation and digital engineering initiatives across project teams. They are located in the (North) – easily accessible.

Responsibilities:

• Oversee BIM implementation for infrastructure and construction projects in accordance with BIM Execution Plan (BEP) and project digital delivery requirements.

• Coordinate multidisciplinary BIM models covering civil, structural, architectural, and M&E trades.

• Perform model coordination and clash detection using BIM platforms to identify design conflicts.

• Conduct technical drawing screening and model verification against engineering specifications.

• Implement digital construction workflows including 4D planning and model-based documentation.

• Support integration of M&E trade coordination within BIM environments.

• Maintain BIM templates, object libraries, and project modelling standards.

• Facilitate BIM coordination with consultants, contractors, and project teams through a Common Data Environment (CDE) platform.

• Support temporary works modelling and structural propping arrangements within digital construction models.

Requirements:

• Degree in Civil Engineering, Construction Management, or M&E Engineering.

• Minimum 5 years of manager in BIM technology or digital engineering experience within construction or infrastructure projects.

• Experience supervising or guiding BIM engineers and modelling teams.

• Hands-on experience with Autodesk Revit, Navisworks, and BIM coordination tools.

• Must be strong with BIM execution planning, digital construction workflows, and project model coordination.

• Exposure to M&E trade modelling and construction drawing review.

• Experience supporting digitalisation initiatives within A1 main contractor or large infrastructure projects preferred.
  

  Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

  We regret that only shortlisted candidates will be notified.

  Email Address: jobs@recruitpedia.sg
  EA License No: 19C9682
  EA Personnel No: R22104769
  EA Personnel Name: Ong Boon Kiet (Travys)

Our client is an established civil engineering contractor involved in large-scale infrastructure and transport development projects in Singapore. With ongoing project expansion and increasing adoption of digital construction practices, they are seeking an Assistant Manager (BIM Technology & Digitalization) to support BIM implementation and digital engineering initiatives across project teams. They are located in the (North) – easily accessible.

Responsibilities:

• Oversee BIM implementation for infrastructure and construction projects in accordance with BIM Execution Plan (BEP) and project digital delivery requirements.

• Coordinate multidisciplinary BIM models covering civil, structural, architectural, and M&E trades.

• Perform model coordination and clash detection using BIM platforms to identify design conflicts.

• Conduct technical drawing screening and model verification against engineering specifications.

• Implement digital construction workflows including 4D planning and model-based documentation.

• Support integration of M&E trade coordination within BIM environments.

• Maintain BIM templates, object libraries, and project modelling standards.

• Facilitate BIM coordination with consultants, contractors, and project teams through a Common Data Environment (CDE) platform.

• Support temporary works modelling and structural propping arrangements within digital construction models.

Requirements:

• Degree in Civil Engineering, Construction Management, or M&E Engineering.

• Minimum 5 years of manager in BIM technology or digital engineering experience within construction or infrastructure projects.

• Experience supervising or guiding BIM engineers and modelling teams.

• Hands-on experience with Autodesk Revit, Navisworks, and BIM coordination tools.

• Must be strong with BIM execution planning, digital construction workflows, and project model coordination.

• Exposure to M&E trade modelling and construction drawing review.

• Experience supporting digitalisation initiatives within A1 main contractor or large infrastructure projects preferred.
  

  Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/CV.

  We regret that only shortlisted candidates will be notified.

  Email Address: jobs@recruitpedia.sg
  EA License No: 19C9682
  EA Personnel No: R22104769
  EA Personnel Name: Ong Boon Kiet (Travys)

We are seeking a technically rigorous and operationally elite Transport Operations Manager to lead the execution, optimization, and resilience of large-scale transport systems in Singapore. This role requires deep expertise in real-time control systems, operations research, data analytics, and incident command, ensuring high reliability across mission-critical networks.

You will be accountable for end-to-end transport operations performance, integrating engineering systems, digital platforms, and frontline execution to meet stringent regulatory and service standards.

Lead 24/7 operations through Operations Control Centers (OCC/NOC)

Manage real-time service delivery, including headway control, dispatching, and route optimization

Execute dynamic service recovery strategies during disruptions using live system data

Maintain strict adherence to service reliability and safety thresholds

Job Description:

• Approving rosters to ensure sufficient manpower is scheduled on each shift.
• Ensure all supervisor coaching are done.
• Proper maintenance checks for Reception counters and procedure rooms daily.
• Handling of performance appraisals for department.
• Management of the department’s controllable expenses to achieve or exceed budgeted goals monthly.
• Responsible for supporting / facilitating day-to-day operations of various clinics

Requirement:

• Candidate must possess at least a Degree, in any field.
• At least 2 years (s) of working experience in the related field is required for this position.
• Preferably with experience in Healthcare Sector

To submit your application, please apply online or apply@rn-care.com call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Job Description

We are looking for a responsible and detail-oriented Operations Executive to support and oversee the daily operations of multiple F&B outlets. This role requires strong coordination skills and the ability to manage operations across different locations.

Responsibilities

• Oversee daily operations across outlets to ensure smooth workflow
• Implement and maintain SOPs, service standards, and operational processes
• Coordinate staff scheduling, training, and performance monitoring
• Liaise with suppliers and manage inventory and stock control
• Monitor outlet performance and resolve operational issues
• Work closely with management to improve efficiency and support business growth

Requirements

• At least 3 years of experience in F&B operations or similar industry
• Experience in handling multi-outlet operations is preferred
• Strong problem-solving and coordination skills
• Able to work independently and manage multiple tasks
• Good communication and team management skills
• Comfortable working in a fast-paced environment

About us

The Technical Program Management (TPM) team oversees end to end delivery of New Product Introduction (NPI) projects. The TPM assesses project complexity, allocates resources, and drives cross‑functional engineering alignment through structured checkpoints, weekly reviews, and close collaboration with Operations. They manage CAPEX, ensure functional milestones are met, and navigate a fast‑paced environment to deliver optimal, timely solutions. TPMs are proactive team players who steer coordination, make tough decisions, and support DF(X) and design‑to‑cost initiatives to achieve project goals.

About the role

• Lead a team of NPI project managers across multiple categories globally.

• Drive enterprise level cost saving initiatives spanning manufacturing, engineering, tooling, paint, and test functions.

• Act as primary contacts for major cost-saving projects at the enterprise level.

• Strategize and resource global manufacturing NPD (New Product Development) delivery, ensuring TPMs support each project.

• Provide technical guidance and coaching for the TPM team.

• Success requires a collaborative, proactive mindset—no strict boundaries, always ready to exceed expectations.

NPI Project Management Responsibilities:

• Lead a team of NPI project managers from project initiation through installation and the first three months of mass production.

• Oversee all key aspects of NPI projects, including:

• Technical delivery milestones

• End to end project planning

• CAPEX management

• DF(X) and cost-focused design reviews

• Assess project complexity and develop department resource plans, securing approval and collaboration from all Engineering functions.

• Set project checkpoints and actively engage stakeholders to achieve buy in at each stage.

• Drive alignment across engineering functions, ensuring clear deliverables and timely contributions including input from design teams.

• Guarantee that all teams integrate the required protocols (e.g., IQ/OQ/PQ, DFM, Mold flow analysis) into their plans.

• Align regularly with Operations Management regarding project deliverables and expectations.

• Conduct periodic NPI reviews with the TPMs, summarizing progress and challenges for senior leadership.

• Build strong relationships with non-engineering teams critical to NPI success, such as RDD, Operations and outsourced procurement.

• Develop and maintain a comprehensive project tracker, monitoring health, timelines, capital spend, and potential risks.

• Foster a positive, collaborative cross functional environment.

• Provide manufacturing and operations insights to the project team, acting as an escalation point and resolving challenges as needed.

About you

• Bachelor’s degree in Electronics, Electrical, Mechanical, or Mechatronic Engineering.

• Shows a strong willingness to learn and challenge current production test and assembly methods.

• Demonstrates solid engineering judgment applied beyond their main area of expertise.

• Has managed a team of at least 5 people, directly or indirectly.

• Works well independently with minimal supervision.

• Able to travel frequently to Malaysia.

• Has at least eight years of relevant experience in NPI environments.

• Experienced in regulated settings, following or establishing protocols like IQ, OQ, and PQ.

• Understands the challenges of outsourced operations.

• PMP certification is an advantage.

Company Overview

Goodwill Entertainment Holding Limited is a Singapore Exchange (SGX) listed entertainment group dedicated to developing diversified entertainment and social experience platforms.

The Group focuses on Multi-Entertainment Concepts, integrating family entertainment, live performances, nightlife entertainment, and F&B businesses to deliver innovative and engaging entertainment experiences.

Currently, the Group operates 12 HaveFun Family Karaoke outlets across Singapore, and continues to expand its entertainment and dining portfolio, including:

• HaveFun LiveShow

• Club Fate

• Yakitori

• Bloom & Boom

• Sticks & Stones

• Central Kitchen Facility

By integrating multiple entertainment and dining concepts, the Group aims to create a comprehensive platform combining entertainment, social interaction, and lifestyle experiences.

Job Summary

We are looking for an experienced Outlet Manager who can take ownership of both operations and business performance of an outlet.

This role is not limited to supervising daily operations. The Outlet Manager is expected to lead the team, drive business performance, execute outlet-level marketing initiatives, and maintain stable store operations.

The ideal candidate is a hands-on operator with business awareness, capable of managing the outlet independently on a day-to-day basis while continuously improving outlet performance within the Group’s operational framework.

This role is suitable for managers who are comfortable taking ownership of results, rather than relying solely on on-site supervision.

Key Responsibilities

Business Performance & Results

• Take ownership of outlet business performance including revenue, profitability, and operational stability.

• Monitor key performance indicators and implement actions to improve business results.

• Identify operational issues and implement corrective measures when necessary.

Marketing & Customer Growth

• Plan and execute outlet-level marketing initiatives aligned with HQ strategy.

• Drive customer engagement, repeat visits, and local promotional activities.

• Support customer relationship development and customer retention initiatives.

Team Leadership & Staff Development

• Lead, supervise, and motivate outlet staff to maintain operational standards.

• Develop and train team members to maintain consistent service quality.

• Support the development of supervisors or assistant managers within the team.

Outlet Operations Management

• Ensure smooth day-to-day operations and maintain service standards.

• Manage staffing, scheduling, and labour productivity effectively.

• Maintain outlet environment, safety standards, and customer experience.

Data Awareness & Reporting

• Prepare and submit operational reports including monthly performance reports.

• Monitor business trends and explain performance fluctuations when necessary.

• Use operational data to support decision-making and performance improvement.

Compliance & Operational Standards

• Ensure compliance with company operational policies and regulatory requirements.

• Maintain safety, hygiene, and operational standards at all times.

Requirements

• Minimum 3–5 years of experience in outlet or store management, preferably in entertainment, hospitality, F&B, nightlife, or retail environments.

• Proven ability to manage outlet operations and deliver business performance results.

• Experience executing outlet-level marketing or promotional initiatives.

• Strong leadership skills with the ability to manage and develop teams.

• Comfortable working with operational data and performance reporting.

• Strong problem-solving and decision-making abilities.

• Ability to work in a fast-paced entertainment or service environment.

Ideal Candidate Profile

We are looking for managers who:

• Take ownership of outlet performance, not just daily supervision.

• Are comfortable making operational and business decisions.

• Can lead teams and maintain stable store operations.

• Are proactive in improving outlet performance and customer experience.

Job Summary

We are looking for a Games Operations Manager (IC) to drive the performance and success of our live games. This role is focused on hands-on execution and ownership of game operations, including live events, monetization strategies, and player engagement initiatives.

As an individual contributor, you will work cross-functionally with Product, Marketing, Data, and Customer Support teams to optimize game performance, improve player experience, and achieve business targets.

Key Responsibilities

• Own and execute end-to-end live operations for assigned games, including event planning, scheduling, and in-game content updates.
• Monitor and analyze game performance metrics (DAU, retention, ARPU, conversion, etc.) to identify opportunities for growth.
• Design and optimize live events, promotions, and monetization strategies to drive engagement and revenue.
• Collaborate with Product and Development teams to ensure smooth content releases and feature rollouts.
• Work closely with data teams to derive actionable insights and implement data-driven improvements.
• Partner with Marketing/UA teams to align in-game activities with campaign strategies.
• Identify and troubleshoot operational issues, ensuring high-quality player experience.
• Conduct competitive benchmarking and stay updated on industry trends to inform strategy.
• Manage and optimize in-game economies and reward systems.

Requirements

• Relevant experience in game operations, live ops, or product operations (mobile/free-to-play preferred)
• Strong understanding of game KPIs and player lifecycle management
• Proven experience in designing and executing live events and monetization features
• Highly data-driven with strong analytical and problem-solving skills
• Hands-on, detail-oriented, and able to manage multiple priorities independently
• Strong cross-functional collaboration and communication skills
• Familiarity with live ops tools, analytics platforms, and A/B testing is a plus

Company Overview

Nova Furnishing is a leading furniture retailer in Singapore with 5 outlets, offering stylish, comfortable, and affordable home furniture. The company customizes designs to meet diverse lifestyles and aims for regional expansion with steady revenue growth.

Job Summary

Lead sales operations and brand management across multiple showrooms to drive business growth. Conduct market research and competitor analysis to develop marketing strategies that attract target customers and strengthen brand positioning for future brand expansion.

Responsibilities

• Lead and manage sales operations to achieve revenue targets across all showrooms
• Recruit, onboard, and terminate showroom staff to build effective sales teams
• Plan and coordinate the opening of new showrooms to increase market presence
• Conduct market research to identify customer needs and industry trends for informed decision-making
• Develop and propose targeted marketing strategies to attract and retain customers
• Analyze competitor activities to guide business and marketing strategies
• Apply brand positioning expertise to target appropriate consumer segments
• Oversee daily showroom operations and monitor performance metrics to ensure operational excellence

Main Duties & Responsibilities:

• Report directly to Sales & Operations Manager
• Overall responsible and in charge of the branch’s smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff’s leave applications approve staff’s OT, staff’s punctuality, staff’s appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer’s complaint, staff’s grievances, branch’s cleanliness and etc
• To motivate staff in building team work, ensure good communication among staff and foster a positive working environment
• Shifting of manpower from outlets to outlets when manpower is down
• To establish good relationship and provide excellent service to customers
• Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, customer service and etc
• Empower staff to accomplish task and achieve desired goal
• Conduct product theories, hands-skill and sales pitch training
• Perform any other ad-hoc duties and other matters as assigned by the Company

Requirements:

• Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
• Independent, motivated, optimistic and possess initiative
• Highly motivated, sales driven and service oriented
• Good interpersonal skills and communication qualities
• Team player with ability to cooperate with colleagues and have strong leadership capabilities
• Willing to work retail hours (including weekends and public holidays)
• Passionate about the beauty and service industry
• Attractive package will be offered (including basic salary, commission and incentives)