Total 17,377 Others customer experience manager job vacancies in The Philippines

Responsibilities:

• Develop job descriptions, identify qualifications, and devise recruitment strategies with hiring managers
• Conduct interviews and assessments to evaluate candidate qualifications and cultural fit
• Foster positive relationships with candidates throughout the recruitment process
• Collaborate with hiring managers and HR to manage job offers and onboard new hires
• Keep hiring managers and HR informed of recruitment status

Requirements:

• Diploma or Bachelors in any discipline, mentorship will be provided
• Excellent communication and interpersonal skills
• Ability to build strong relationships with candidates and hiring managers

Interested applicants, please Email , and look for johnwong@recruitexpress.com.sg

John (Joax) Wong

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R23117179

We regret that only shortlisted candidates will be contacted.

Responsibilities

• Support general administrative tasks and daily operations to ensure smooth workflow.
• Maintain accurate and up-to-date records of service providers and clients in the system.
• Prepare, issue, and input data for invoices with precision and timeliness.
• Organize, manage, and maintain paperwork and documents related to claims and site progress, ensuring everything is properly filed.
• Monitor and follow up on work orders and progress reports, providing updates as needed.
• Assist in handling various formalities, including paperwork related to claims.
• Undertake any other duties or ad hoc tasks assigned by the supervisor to support team objectives.

Requirements:

• Minimum Diploma or equivalent
• Possess at least 1 year of relevant experience. Candidates who have no experience but willing to pursue a career in corporate insurance operations are welcomed.
• Able to work independently and a good team player
• Able to multi-task and meet deadlines

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

About the Role

You will help deliver best-in-class customer experience across Shopee's regional markets by driving AI-powered automation, operational efficiency, and data-led decision-making in close partnership with local Customer Service (CS) teams and upstream operational partners.

Responsibilities

AI & Automation

• Drive chatbot and AI automation initiatives to improve customer experience and operational efficiency

• Identify automation opportunities through contact data analysis and translate insights into product, process, or workflow improvements

Operational Excellence

• Support local Customer Service (CS) teams on agent performance management, workforce planning, and capability building

• Develop and track customer experience metrics, and generate actionable insights to support continuous improvement initiatives

Upstream Demand Management

• Identify and diagnose root causes of customer contacts across logistics, returns, and payments

• Work closely with upstream operational partners, including logistics providers, fulfilment, and payment teams, to address recurring issues and improve the customer experience

• Engage directly with stakeholders to drive issue resolution and continuous improvement initiatives

Requirement

• Bachelor’s Degree in any field; A master’s degree is advantageous but not required 

• Minimum 1 years of full-time strategy working experience in a top-tier strategy consulting firm 

• Familiarity with AI, chatbots, automation, or software development would be advantageous

• Strong analytical skills, with the ability to use data to identify issues, generate insights, and size opportunities

• Experience working cross-functionally with internal and external stakeholders in a dynamic and collaborative environment

• Excellent communication and stakeholder management skills, with the ability to influence across functions and markets

• Manage customer feedback and complaints by coordinating investigations with department heads and facilitating family conferences to ensure proper service recovery
• Respond promptly to concerns and follow through on resolution to maintain service quality standards
• Compile and submit monthly KPI reports and quarterly updates on service excellence initiatives and progress
• Prepare abstracts and consolidate supporting data for award submissions and recognition programmes
• Collect, analyse, and interpret customer feedback data to identify trends and drive continuous service improvement

Requirements

• Bachelor degree in any discipline
• Proficient in MS Office

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to sallytsin@recruitexpress.com.sg

Tsin Chien Yee Sally
R25127272
Recruit Express Pte Ltd
EA License No. 99C4599

Responsibilities:

• • Communicate with customers, understand their needs and attend to their queries
  • Handle and resolve customers’ feedbacks and concerns
  • Ensure a wonderful salon experience for our customers to increase customer retention
  • Handling phone enquiries with etiquette
  • Serving light refreshments to customers and attending to their needs
  • Schedule customers’ appointments and other ad-hoc duties as assigned
  • Gather customer satisfaction levels and feedback on customer services for continuous improvement
  • Provide feedback and ideas to improve operations and enhance customer experience
  • Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions

Qualifications & Requirements

• Well-groomed and maintain a professional self that suits our salon image
• Good and precise communication skills
• Service oriented and passionate about serving customers
• Prior experience in the beauty line would be advantageous

We are seeking an experienced Senior Customer Success Executive to lead our patient service team. You will be responsible for delivering an exceptional patient experience, optimizing clinic operations, and mentoring your team to achieve service and revenue goals.

Key Responsibilities

• Patient Experience & Operations: Act as the primary patient contact, managing appointments and patient flow to ensure a seamless experience and optimize clinic efficiency.
• Team Leadership: Lead, mentor, and develop the customer success team, overseeing their performance, training, and professional growth.
• Revenue & Growth: Proactively promote and cross-sell clinic services to enhance patient value and meet revenue targets.
• Reporting & Compliance: Maintain accurate patient records, generate performance reports, and ensure adherence to data privacy regulations.
• Perform other duties as assigned by Management.

Job Requirements

• Minimum of 5 years in a customer-facing role, preferably in healthcare, retail, or hospitality.
• Proven experience in leading, mentoring, and managing a team.
• A strong customer-centric and sales-oriented mindset with excellent interpersonal skills.
• Exceptional organizational ability, with a talent for multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and Google Suite.
• Passion for the healthcare or TCM industry is a strong advantage.
• Immediate or short-notice availability is highly preferred.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

Customer Service Executive (Sales)

Company: Ace Safety Pte Ltd
Industry: Safety Footwear & Personal Protective Equipment (PPE)

About Us
Ace Safety Pte Ltd (AcesafeT) is a trusted supplier of Safety Footwear and Personal Protective Equipment (PPE). With over 20 years of combined industry experience, we are committed to delivering high-quality safety products to our clients. As part of our business expansion, we are looking for a dynamic and driven individual to join our growing sales team!

Roles & Responsibilities

• Drive sales growth through engagement with our existing customer database.
• Strengthen relationships and expand market share within our current re-sellers for product distribution.
• Research and recommend company products to customers effectively and efficiently.
• Explore, engage, and negotiate with customers to achieve the best possible sales outcomes.
• Monitor market trends and competitor activities to maintain a competitive edge.
• Provide excellent customer service support to ensure long-term client satisfaction.

Requirements

• Minimum Professional Certificate/NiTEC, Diploma, or Higher Diploma in Business Studies, Administration, Marketing, or related fields.
• At least 2 years of working experience in sales, communications, or marketing (advantage).
• Strong verbal and written communication skills. Advantage if able to speak Mandarin to our existing Mandarin speaking customers.
• Excellent interpersonal and customer relationship management skills.
• Possess business acumen and strategic thinking abilities.
• Able to work well under pressure and meet sales targets.
• Proficient in MS Office and familiar with social media platforms (advantage).
• Must have Singapore Class 3 or 3A driving license
• Company will provide Vehicle should Candidate do not possess own Vehicle. (advantage if you possess your own vehicle).

Why Join Us

• Be part of a fast-growing safety solutions company with strong industry presence.
• Enjoy a supportive and collaborative team culture.
• Competitive remuneration package with attractive incentives and career growth opportunities.

About Royal Org

Royal Org is a fast-growing outsourced sales and marketing company specializing in brand and marketing.

We partner with clients across industries, including lifestyle, energy, NGOs and FMCG, to boost brand awareness and drive measurable results!

Why Join Us

• Clear and fast career progression

• ⁠Supportive, dynamic, and ambitious team culture

• ⁠Comprehensive training and 1-to-1 mentorship provided

• ⁠Team events and travel opportunities

• ⁠No prior experience needed

What You’ll Do

• Represent major brands through in-person marketing campaigns

• ⁠Engage customers and build strong relationships

• ⁠Collaborate with your team to grow together

• ⁠Learn and implement effective sales and marketing strategies

At Royal Org, we value passion, professionalism, and potential.

If you’re driven to learn, grow, and achieve, apply now to start your career with us!

(Only shortlisted candidates will be contacted.)

If you’re constantly seeking for expansion and love working with fun and dynamic team to drive and grow within the company, we would love to hear from you!

*NO EXPERIENCE REQUIRED*

If you are!

⭐️ TEAM PLAYER & OUTGOING

⭐️ Comfortable with face to face sale

⭐️ Enjoy working in fun & fast paced environment

We provide

“You don’t have to be great to start, but you have to start to be great.”

– Zig Ziglar

Royal Organisation is looking for individuals from any background who is hungry to learn, creative and driven.

You will be supported, coached from scratch, and be given opportunities to reward yourself for what you have worked hard for.

YOU WILL GET

• Personalised mentorship

• Personal development workshops and skillsets

• Vibrant and closely-knitted team environment

YOU MUST BE

• A keen and humble learner

• Comfortable in promoting and communicating verbally

• Ambitious but possess strong interpersonal skills

• Creative combined with persistence and perseverance

YOU WILL BE

• Conveying the value of our client's product/services to prospective customers

• Partnering closely with the sales team to refine and deliver presentations

• Learning to handle and lead your sales team

PERKS

• Travelling opportunities

• Strive in a fully performance-based industry

Join us now to advance and become a better version of yourself!

Job Responsibilities

• Serve as the primary point of contact for patients, external partners, and internal operations.
• Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries.
• Provide excellent customer service, addressing inquiries and concerns promptly and professionally.
• Contribute to strategic planning and appointment scheduling to optimize clinic revenue and improve processes.
• Maintain accurate and up-to-date records, including daily, weekly, and monthly performance reports.
• Actively promote clinic services through effective communication and cross-selling techniques.
• Identify opportunities to upsell services and packages to enhance customer satisfaction and revenue.
• Perform any other ad hoc duties as assigned from time to time by Management.

Job Requirements

• Minimum 2 years of customer service or telemarketing experience in the retail or healthcare industry.
• Prior experience in a healthcare, clinic, massage, or spa setting is preferred.
• Immediate availability or short notice start dates are highly advantageous.
• Passion for Traditional Chinese Medicine (TCM) or the healthcare industry.
• Ability to adapt quickly to changing situations and thrive in a fast-paced environment.
• Strong customer focus, self-motivation, and sales-oriented mindset.
• Proactive, enthusiastic, independent, compassionate, and a positive learner.
• Excellent interpersonal and communication skills.
• Strong multitasking, prioritization, and independent work abilities.
• Proficiency in Microsoft Office and Google Suite applications.

Job Highlights

1. Annual Leave - 14 days onwards
2. Birthday Leave - We believe employee should take a day off to celebrate their birthday with their loved ones
3. FREE TCM services and Tech-enhanced therapies for our employees, and 50% discount for employees’ family members!
4. Great working culture - Fun and enjoyable workplace that embraces Diversity and Work-life balance/harmony

Why Should You Join Us?

GREAT CULTURE AND ATMOSPHERE:

Because you will be working along with amazing and crazy fun people. We have cyclists, chefs, yogis, gamers, athletes, animal lovers, motivational and inspirational trainers, foodies, and many more.

GREAT SALARY PACKAGE AND BENEFITS:

Because we offer benefits which are most desired and valued by people. We believe that the people in the team are the backbone of the company, the core of everything we do. This is why we invest so much in our employee’s welfare and future.

GROWTH AND CAREER DEVELOPMENT:

Because the sky's the limit and we firmly believe that our employees' growth, development, and well-being are the most significant factor. We hope to grow with our employees, we want our people to shine brighter as they progress with the company.

DIVERSITY:

Because we value equity and inclusion. We are an equal opportunity employer who makes decisions without regard to age, identity, gender, race, colour, ethnicity, etc. We encourage our employees to be their true selves at work.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to ORG’s PDPA and e2i’s PDPA.”