Total 788 Senior Executive customer experience manager job vacancies in The Philippines

Benefits:

• Basic Salary up to $3,800
• 5 Days Work Week (Mon-Fri, 10am - 6pm)
• Hybrid Working Arrangement
• Career Progression Opportunities
• Supportive and Collaborative Work Environment

About the Role

We are seeking a Customer Relationship Executive to join our growing team. The ideal candidate is customer-focused, proactive, and passionate about building strong client relationships. You will be responsible for maintaining excellent customer experiences, addressing enquiries, and supporting clients throughout their journey with the company.

Key Responsibilities

Customer Relationship & Service Excellence

• Build and maintain positive relationships with clients through professional and timely communication.
• Respond to customer enquiries, requests, and feedback effectively across various communication channels.
• Provide personalized support and solutions to enhance customer satisfaction and retention.
• Serve as the main point of contact for assigned clients and ensure a positive customer experience.

Client Support & Coordination

• Coordinate with internal departments to ensure prompt resolution of customer issues.
• Assist clients with account-related matters, documentation, and service requests.
• Follow up on customer enquiries and maintain accurate records of all interactions.
• Support onboarding processes for new clients and ensure a smooth customer journey.

Administrative & Reporting Duties

• Maintain and update customer records in the company's database.
• Prepare reports and track customer engagement activities.
• Assist in scheduling appointments, meetings, and client follow-ups.
• Ensure all customer information is handled with confidentiality and accuracy.

Operational Support

• Identify opportunities to improve customer satisfaction and service processes.
• Support company initiatives, customer engagement activities, and events when required.
• Adhere to company policies, procedures, and service standards.

Key Requirements

• Minimum Diploma qualification or equivalent.
• At least 1 year of experience in customer service, customer relations, hospitality, sales support, or related fields.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with a positive and professional attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Ability to speak multiple languages is an advantage due to interactions with clients from diverse backgrounds.

Location : Geylang Bahru
Working Hours : 8am-5pm, 5/6 work days alternate rotation weekly, including weekends (open to work 9.30am-6.30pm)
Salary Range : Basic Up to $3,000 per month + VB + On Duty Incentive

Responsibilities

• Attend to incoming phone calls and respond to basic customer enquiries
• Record customer details and pass information to the Sales Team for follow-up
• Perform accurate data entry and maintain proper records
• Take turns holding the company duty phone; successful conversions will receive incentives
• Provide respectful and professional service in all interactions

Requirements

• Prior customer service or call-handling experience preferred
• Able to handle sensitive conversations with empathy and professionalism
• Comfortable working in the funeral services industry (no physical handling of deceased required)

Email resume to chiewjie@recruitlync.com
Good Luck! Only shortlisted candidates would be notified.
Recruit Lync Pte Ltd 22C1000
Lim Chiew Jie R25157870

Location:
Singapore

Managed by:
Harold Consultancy

About our Client

Our client is a world-class supply chain solutions provider, serving large and medium-sized national and multinational companies across the globe. As an industry leader, they offer complete supply chain design and implementation in contract logistics and freight management—either as standalone services or in combination.

About the role

Our client is seeking an experienced Airfreight Customer Service Executive to join their dynamic team. In this role, you will be responsible for managing end-to-end air shipment processes, serving as a key liaison between internal stakeholders, customers, overseas agents, and vendors.

Key Responsibilities

• Answer all incoming calls promptly and courteously.

• Respond to customer enquiries in a timely manner.

• Apply basic knowledge of cargo commodities in accordance with IATA rules and regulations.

• Handle all air export shipment coordination with multiple internal and external stakeholders regarding shipment requirements.

• Coordinate flight bookings with the procurement team.

• Review AWB/HAWB and other necessary shipping documents; inform customers and overseas agents of any discrepancies or non-compliance.

• Ensure all data is updated accurately in the system.

• Liaise with overseas agents on requirements and rates.

• Obtain rate approval from customers prior to shipment departure.

• Provide flight details and freight status updates to customers promptly.

• Ensure compliance with AED requirements and job file closure within KPI timelines.

• Monitor shipment uplift and transit to ensure timely arrival/delivery to consignees; update shippers and destination stations on any delays.

• Maintain a good understanding of customer SOPs and shipment handling requirements, ensuring compliance prior to shipping to achieve customer satisfaction.

• Monitor progress to meet month-end targets, annual objectives, and KPIs.

• Support colleagues in shipment execution when required.

• Provide airfreight quotations upon request.

• Handle supplier invoice disputes.

• Escalate issues or concerns requiring broader attention or resolution in a timely manner.

• Perform other ad-hoc tasks as assigned by the Supervisor/Manager.

QHSE Responsibilities:

• Participate in setting up and following up on internal standard procedures to enhance productivity and transparency.

• Maintain acceptable health, safety, and environmental risk levels within your area of responsibility.

• Ensure compliance with applicable legal requirements.

Requirements:

• Minimum Diploma / Degree.

• 2-4 years of experience in airfreight forwarding

• Good written and spoken English & Mandarin.

• Excellent communication and interpersonal skills.

To Apply (via Harold Consultancy)

For a confidential discussion, please submit your detailed CV to Dennis Wee at hello@haroldconsultancy.com.

Key Responsibilities:

• Technical Ownership: Lead the end-to-end delivery of complex features, ensuring that technical designs are robust, scalable, and aligned with long-term goals.
• Engineering Excellence: Drive the adoption of high-quality engineering standards, ensuring that software systems are maintainable, secure, and reusable.
• Design & Implementation: Take an active role in architectural discussions and squad-level technical decisions, advocating for best practices in modern software development.
• Strategic Influence: Help shape the technical direction of digital initiatives to maximize their impact on the public good.
• Culture Building: Establish and refine engineering practices and tools that foster a strong, effective, and collaborative engineering culture.
• Stakeholder & Dependency Management: Independently navigate work-related dependencies and communicate technical concepts effectively to both senior leads and legal domain experts.
• Roadmapping: Collaborate with leadership to define and update technical plans and infrastructure roadmaps to meet future organizational needs.

What We Are Looking For:

Technical Requirements

• Professional Experience: * At least 7 years of professional experience in software engineering.
• Proven track record of building and maintaining large-scale, high-availability software systems.
• (Good to have) Experience in public sector, legal, or highly regulated environments is advantageous.
• Full-Stack Expertise: Deep experience in modern full-stack web application architecture and development.
• Tech Stack: Proficiency in JavaScript Typescript frontend development and TypeScript/Python for AI related back-end development.
• GenAI Development: Hands-on experience in Generative AI (GenAI) development, including working with Large Language Models (LLMs), RAG patterns, and building AI-driven features.

Infrastructure & Cloud:

• Strong hands-on experience working with Amazon Web Services (AWS) infrastructure.
• Proficiency in Infrastructure as Code (IaC) using Terraform.

DevOps:

• Experience designing and maintaining CI/CD pipelines exclusively using GitLab CI within the SHIP-HATS ecosystem.

Leadership & Soft Skills

• Strong Communication: Able to hold your own in conversations with legal professionals, product owners, vendors, and senior leadership. You can present complex findings clearly to non-technical audiences.
• Technical Maturity: A strong sense of ownership and the ability to navigate a professional, high-stakes organizational environment.
• Comfort with Ambiguity: You create structure where none exists and drive progress without waiting for perfect conditions or complete information.
• Mentorship: A collaborative mindset with a passion for coaching junior members and sharing knowledge with the wider team.
• Mission-Driven: A genuine commitment to the public good and an interest in the legal and justice sector.
• Craftsmanship: An uncompromising focus on engineering excellence, performance, and clean, well-documented code.

Key Responsibilities:

• Technical Ownership: Lead the end-to-end delivery of complex features, ensuring that technical designs are robust, scalable, and aligned with long-term goals.
• Engineering Excellence: Drive the adoption of high-quality engineering standards, ensuring that software systems are maintainable, secure, and reusable.
• Design & Implementation: Take an active role in architectural discussions and squad-level technical decisions, advocating for best practices in modern software development.
• Strategic Influence: Help shape the technical direction of digital initiatives to maximize their impact on the public good.
• Culture Building: Establish and refine engineering practices and tools that foster a strong, effective, and collaborative engineering culture.
• Stakeholder & Dependency Management: Independently navigate work-related dependencies and communicate technical concepts effectively to both senior leads and legal domain experts.
• Roadmapping: Collaborate with leadership to define and update technical plans and infrastructure roadmaps to meet future organizational needs.

What We Are Looking For:

Technical Requirements

• Professional Experience: * At least 7 years of professional experience in software engineering.
• Proven track record of building and maintaining large-scale, high-availability software systems.
• (Good to have) Experience in public sector, legal, or highly regulated environments is advantageous.
• Full-Stack Expertise: Deep experience in modern full-stack web application architecture and development.
• Tech Stack: Proficiency in JavaScript Typescript frontend development and TypeScript/Python for AI related back-end development.
• GenAI Development: Hands-on experience in Generative AI (GenAI) development, including working with Large Language Models (LLMs), RAG patterns, and building AI-driven features.

Infrastructure & Cloud:

• Strong hands-on experience working with Amazon Web Services (AWS) infrastructure.
• Proficiency in Infrastructure as Code (IaC) using Terraform.

DevOps:

• Experience designing and maintaining CI/CD pipelines exclusively using GitLab CI within the SHIP-HATS ecosystem.

Leadership & Soft Skills

• Strong Communication: Able to hold your own in conversations with legal professionals, product owners, vendors, and senior leadership. You can present complex findings clearly to non-technical audiences.
• Technical Maturity: A strong sense of ownership and the ability to navigate a professional, high-stakes organizational environment.
• Comfort with Ambiguity: You create structure where none exists and drive progress without waiting for perfect conditions or complete information.
• Mentorship: A collaborative mindset with a passion for coaching junior members and sharing knowledge with the wider team.
• Mission-Driven: A genuine commitment to the public good and an interest in the legal and justice sector.
• Craftsmanship: An uncompromising focus on engineering excellence, performance, and clean, well-documented code.

Role:

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc

• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission

• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies

• Understand clients’ backgrounds and write cover letters to best present their profiles

• Ensure high work accuracy is delivered in all applications to the government bodies

• Provide exceptional customer experience and maintain high standards of service

• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time

• Updating and maintaining respective tracking sheets accurately in an organized and timely manner

• Any other duties assigned by Management

Requirements

• Minimally Diploma qualification in hospitality, mass communication, logistics or equivalent

• Strong communication skills with Chinese client and good written English skills

• Prior client management experience is required

• Preferably with at least 2 years of experience in customer facing & handling large volume of document . Client and project management experience is a plus

• No prior immigration experience is required as on-the-job training will be provided.

• Good time management skills & must be able to handle a high volume of digital documents

• Ability to plan workload and meet deadlines

Working hours:

Mon to Fri 9am - 6.30pm ( Hybrid Available )

WhatsApp: +65 90820021 (Kyler)
Email: kylergan.supreme@gmail.com

Salary: $2600 - $2900
Working Days: Mon – Fri | 9am – 6pm
Working Location: Changi Airfreight Centre

Job Responsibilities:

• To assist in the customer service department
• To handle all customers rating for both air and sea freight
• To liaise with air and sea carriers & customers
• To handle all sea freight documentation such as bookings & billing

Requirements:

• With relevant working experience
• Proficient Microsoft office etc

The Supreme HR Advisory Pte. Ltd | 14C7279
Gan Kai Le | R23112683

About the role
To manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

What you'll be doing

Customer Service Coordination

• Receive, check, enter, process and change domestic/export customer orders, deliveries and shipments and send order confirmations to customers, including arrange, book transport and process invoices

• Handle and process inquiries, questions and complaints according to internal processes and work instructions and resolve them

• Track and monitor customer orders, inquiries and complaints in the customer service systems (e.g. GR, PC), according to established procedures and key indicators (e.g. service level, costs)

• Provision of administrative data (order number, container number, trucking data, etc.) to the central master data department for the purpose of handling sales orders

• Prepare loading plan and align between production and logistics

• Inform and update CSM about the handling and closure of customer orders

• Independently service customer accounts

• Identify and exploit cross- and up selling opportunities with existing or new customers and/ or forward these to Sales Representatives or Account Managers

• Coordinate activities in assigned team, in line with commercial guidelines and procedures

• Work with Planning Team to ascertain sales and production forecast

TPM & Continuous Improvement

• Participate in TPM Customer Value Pillar projects

• Propose improvement opportunities in systems and processes, solutions and implement them

• Use TPM methodology and Customer Value Pillar as tool-kits for continuous improvement

• Analyse and achieve Customer Service KPIs (e.g. OTIF resolution of complaints, Cost to Serve, Net Promoter Score) and provide management with analysis and initiate actions towards continuous improvement
  

What we're looking for

• Diploma with at least 2 years of customer service experience, with Customs Declaring Agent (DA) Certification preferred

• Customer Service Collaboration - The ability to connect with and build quality authentic relationships with customers in order to create value for our consumers, customers, distributors and OpCo that is fully aligned with our business strategy.

• Customer Service Operations – The ability to manage day-to-day customer service activity, including a disciplined, clear and cost-effective process from order placement to customer delivery/billing, as well as handling of Request, Query and Complaint (RQC) from customer, to ensure perfect execution and customer satisfaction.

• End to End Supply Chain Understanding – The ability to develop a deep understanding of OpCo and customer end to end supply chain processes, their interdependencies and to apply this knowledge in the daily operation to deliver excellent service and cost management while sustaining safety excellence.

• Customer Insight & Market Knowledge - The ability to understand the customer, consumer and shopper behaviours, the market place, competitors and apply this knowledge to deliver world class customer service.

• Commercial & Financial Confidence - The ability to understand and explain the business strategy and cost of supply chain operations and incorporate this into an effective customer service decision making process.
  

Other Personal Qualities

• Strong communication and interpersonal skills; adaptable to diverse customer needs

• High integrity, honesty, and discretion in handling confidential matters and documents

• Accurate interpretation and application of administrative or departmental policies

• Results-oriented and focused on achieving objectives

• Systematic, detail-oriented, and a strong problem solver

• Able to manage multiple tasks independently and provide backup support to the team

• Excellent time management and organizational skills to prioritize and meet deadlines

• Able to work under pressure and handle urgent, unforeseen demands

Logistics and freight forwarding industry.
Salary: $2600 - $2900
Working Days: Mon – Fri | 9am – 6pm
Working Location: Changi Airfreight Centre

Job Responsibilities:

• To assist in the customer service department
• To handle all customers rating for both air and sea freight
• To liaise with air and sea carriers & customers
• To handle all sea freight documentation such as bookings & billing

Requirements:

• With relevant working experience
• Proficient Microsoft office etc
• Training Provided

Tee Xin Li Reg No: R24121619 | The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Our client is a logistics and supply chain solutions provider. Due to their current expansion plan, they are looking for CS Executive to join their team, in hopes of developing the current high performing team. They are located in the West.

Key Responsibilities

• Process customer orders and delivery orders through electronic systems and manual entry, ensuring accuracy in product details and specifications.

• Coordinate with internal teams and external stakeholders to ensure smooth order fulfilment and timely resolution of operational issues.

• Monitor inbound and outbound logistics activities, ensuring accurate inventory handling and timely distribution to stores.

• Maintain and update operational data, including order volumes, adjustments, delays, and delivery exceptions.

• Prepare regular reports, including service performance, billing, and monthly management reports for analysis and finance review.

• Perform system transactions (e.g., Post Goods Issue) and maintain proper documentation, filing, and record accuracy.

Requirements

• Min Diploma in relevant field

• Min 3–5 years of experience in trading, retail, or logistics operations
  

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
R23115141(Tan Su Yee)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Marymount (577177)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Kelly Chong Reg No:R26161160

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Customer Program Executive (EMS / Semiconductor)

• Working Hour: Monday – Friday (8.50am to 5.30pm)
• Working Location: Kim Chuan Dr [Nearest MRT:  Tai Seng]
• Salary: $3,500 - $4,000

Responsibilities:

• Manage customer relationship, driving revenue growth
• Manage customer RFQ - Costing and sales strategies for submission.
• Project management from RFQ to Mass production
• Liaise and organizing with customer and internal department on project activities.
• Drive Project deliverables and action plan through the use of the reports, checklist and others.
• Manage product ECO, EOL and inventory.

Requirements:

• Min. Diploma in Electronics/Electrical Engineering or Sales related discipline
• At least 3 years’ experience in Electronics Manufacturing Services (EMS)/ PCBA/ Box Build Activities
• Process Manufacturing / Program management experience is required.
• Understanding of cost structure and cost modelling of EMS.
• Proficient in Microsoft Office software such as Excel, Words and Power Point

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

Customer Service Executive (Sea freight)

5 days, 8.45am-6pm, 1 half Sat (9.30am-12pm) once in every 3 months

Salary: $2800- $3200, open to negotiate depends on experience

Location: Jalan Pemimpin, Singapore 577177 (Marymount)

Responsibilities:

• Provide support to the sales department
• Coordinate between customers, transporters, warehouses, and internal teams
• Prepare documentation for import, export, transshipment, and delivery order (D/O) release
• Verify all related costs and charges
• Handle customer enquiries on freight rates, shipment tracking, and related matters
• Liaise with overseas agents and customers to ensure smooth shipment processes

Requirements:

• Min 1-2 years of working experience in freight forwarding is required for this position.

Cheong Yeat Long | R25145358

The Supreme HR Advisory Pte Ltd | EA 14C7279

PRIMARY RESPONSIBILITIES 

• Manage and follow up on day-to-day customer enquiries, ensuring timely and accurate response. 
• Coordinate and execute scheduled sampling activities in accordance with SGS SOPs and client requirements. 
• Ensure all activities comply with ISO/IEC 17025, SAMM policies, SGS QA/QC system, and GCSC requirements. 
• Support business growth through effective customer engagement and service delivery. 

SPECIFIC RESPONSIBILITIES – CUSTOMER CARE  

• Responsible for sample handling from sample collection to sample registration  
• Maintain and develop Key Accounts, including building long-term customer relationships. 
• Collaborate with internal teams to ensure smooth service delivery. 
• Identify opportunities to promote SGS services and expand business scope. 
• Monitor KPI compliance for response time and service quality. 

SPECIFIC RESPONSIBILITIES – SAMPLING & FIELD OPERATIONS 

• Conduct food, water, swab, and air sampling in accordance with SGS SOPs. 
• Perform hygiene audits based on specified checklists. 
• Ensure proper sample identification, labeling, and documentation. 
• Submit samples to laboratory within required timelines. 
• Ensure timeliness and accuracy in field execution and reporting. 
• Handle customers professionally during onsite activities. 

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a customer-centric teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our investment products.

In this role, you’ll engage leads throughout the conversion funnel, guiding them into becoming potential investors while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

What you will do:

• Delivering a best in class customer experience in person and via our omni-channel support. Engaging customers with speed, empathy and effectiveness, while building trust-based and enduring relationships.
• On-boarding customers by processing their applications and performing KYC checks.
• Perform any day-to-day operational tasks under CX team’s portfolio.
• Assist in preparing reports.
• Taking ownership of customer success metrics, from a company to a personal level.
• Demonstrating strong personal values and a commitment that is in line with our mission and company values.

What we are looking for:

• Have 1 - 2 years experience in Customer Experience or Customer Support.
• Fluency in written and spoken English and Malay. Fluency in Chinese will be a huge added advantage.
• Experience in both handling customers’ inquiries and operation will be an added advantage.
• Experience in Excel and report preparation.
• Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
• Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
• You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
• Having experience in the financial services or fintech industries will be an advantage.

What it is in for you:

• Explore and contribute to continuous improvement projects.
• Solve problems and challenge the status quo in our daily tasks.
• Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
• Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.

Interested to know more about us? Learn about our Stories here.