Total 17,377 Others customer experience manager job vacancies in The Philippines

Project: IT /Banking / Travelling Project:

• Understand customer enquiries and respond via applicable channels: calls, email, chat etc
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
• Provide a high level of professionalism and competent customer service
• Able to communicate effectively with customers in a friendly and polite manner by following to processes

Job Requirement:

• Basic Salary RM4000 - RM4500
• KPI Allowance & Shift Allowance
• Banking / Travelling Project - NO OVERNIGHT SHIFT
• Min SPM
• Diploma/ Degree Fresh welcome to apply
• Preferred with Customer Service Experience
• Candidates fluent in Mandarin and Cantonese preferred as role requires candidate to deal with Mandarin speaking clients.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Personal development opportunities

• Position: Finance Manager.
• Salary: RM 9000-12000.
• Location: Mid Valley City,Kuala Lumpur.

Chrisjac Recruitment are looking for a qualified Accountant to assume the role of Finance Manager with a public listed company based at Kuala Lumpur. The group's business activities are diversified,ranging from property development & corporate finance, manufacturing and hospitality. 

About the job

This is a full time permanent position, reporting directly to Senior Group Finance Manager of the group in Malaysia. 

The role will be to manage the full spectrum of accounting and finance functions of the company and several subsidiary companies within the group. 

Key responsibilities:

*Responsible for quarterly and yearly reports for Bursa Malaysia announcements.

*Responsible for the Group consolidated accounts on monthly, quarterly and yearly basis.

*Responsible for the financial management of the company and the Group.

*Manage taxation, audit and all related matters.

The candidate

To be considered for this senior accounting role, candidate must possess a Bachelor degree in Accounting qualification or ACCA/CIMA graduate. 

*Member of MIA.

*Preference for candidates who are in age group 35-45

*At least 5-8 years of PLC environment.; ideal and an asset. 

*The successful applicant will be strong in consolidation of group accounts.

Good working knowledge on Main Board Listing requirements of Bursa Malaysia Securities and MFRS/IFRS. 

*A confident and well organized self-starter with exceptional communication and interpersonal skills.

*Good command of spoken and written English is required with good writing skills.

*A good working knowledge of accounting standards (FRS & IAS),taxation and company law will definitely a prerequisite to be considered for this role.

This exciting role will be based at the corporate head office in Mid Valley City in KL. Their business working hours are on a 5-day week basis, 8.30 am-5.30pm. It is important that the applicants will find it convenient to work in the location.

APPLICATION

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online via JOBSTORE by clicking the apply button to submit your application. Alternatively, candidates may forward resume directly to us at CHRISJAC via our E-mail at jobs@chrisjac.com.my 

Perks & Benefits

• Central location
• Casual dress code
• Personal leave

• 職位：財務經理。
• 薪資：9000-12000 馬幣。
• 地點：吉隆坡谷中城。

Chrisjac Recruitment 正在為一家位於吉隆坡的上市公司招募一名合格的會計師擔任財務經理。該集團業務多元化，涵蓋房地產開發與企業融資、製造業和酒店業等領域。

關於這份工作

這是一個全職永久職位，直接向集團馬來西亞高級財務經理報告。

該職位將負責管理公司及其集團旗下多家子公司的全部會計和財務職能。

主要職責：

*負責編制馬來西亞證券交易所公告的季度和年度報告。

*負責集團每月、每季及每年的合併財務報表。

*負責公司及集團的財務管理。

*負責稅務、審計及所有相關事宜。

候選人

想要獲得這個高級會計職位，候選人必須擁有會計學士學位或ACCA/CIMA資格證書。

*MIA成員。

*優先考慮年齡在35-45歲之間的候選人

*至少5-8年PLC環境工作經驗；具備此經驗者優先考慮。

*成功的申請人應具備較強的集團帳目整合能力。

具備馬來西亞證券交易所主機板上市要求和MFRS/IFRS方面的良好工作知識。

*自信、條理清晰、積極主動，具備優秀的溝通及人際溝通能力。

*需具備良好的英語口說和書面表達能力，以及優秀的寫作技巧。

*具備良好的會計準則（FRS 和 IAS）、稅法和公司法方面的知識，絕對是應徵此職位的先決條件。

這個令人興奮的職位將在吉隆坡谷中城（Mid Valley City）的公司總部辦公。公司每週工作五天，上午8:30至下午5:30。申請人必須能夠方便地在該地點工作。

應用

有意者請將履歷寄至我司審核。您可透過JOBSTORE線上申請，點選「申請」按鈕提交申請。您也可以將履歷直接寄至我司信箱jobs@chrisjac.com.my。

福利待遇

• 中心位置
• 休閒著裝要求
• 個人休假

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers
Here at Funding Societies | Modalku we live by our core values GETFS:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

At Funding Societies, our HR team is known as the People Experience (Px) team, reflecting our commitment to putting people at the heart of everything we do.

We are looking for a highly driven and people focused Regional People Experience Business Advisory Manager / Senior Manager to act as a trusted business advisor across the region (including but not limited to Indonesia, Vietnam, Singapore, Thailand, Malaysia). In this role, you will work closely with business leaders to develop and implement people strategies that support organizational goals, enhance employee experience, and foster a high performance culture.

You'll bring a strong strategic mindset, deep understanding of the SEA employment landscape, and a collaborative approach to navigate complex people challenges and drive meaningful impact.

What You Will Do:

Business Partnering

• Serve as a strategic business advisor to business leaders in local market, providing guidance on people related matters
• Partner with leadership to understand business objectives and translate them into effective people strategies
• Coach and advise managers on performance management, employee development, and team effectiveness
• Drive talent management initiatives including succession planning and workforce planning for the local market
• Lead and facilitate organizational design discussions to support business growth

Employee Relations & Culture

• Act as a trusted advisor to employees, handling grievances, disciplinary matters, and conflict resolution in compliance with local employment law
• Champion company culture and values, driving engagement initiatives and ensuring a positive employee experience
• Conduct stay interviews, pulse checks, and exit interviews to surface insights and drive retention strategies
• Support DEI initiatives and ensure an inclusive workplace environment

Talent & Performance

• Drive end to end performance management cycles, including goal setting, mid year reviews, and year end evaluations
• Identify talent gaps and collaborate with L&D to develop targeted learning and development plans
• Support compensation benchmarking and rewards reviews in partnership with the Total Rewards team

Project Management

• Px Initiatives: Lead or support Px projects related to process improvement, automation, employee engagement and strategic initiatives
• Change Management: Manage Px aspects of organizational changes, including communication, training, and transition support
• Stakeholder Collaboration: Work closely with cross functional teams to ensure successful project outcomes and alignment with business objectives
• Fulfill any other tasks as reasonably instructed to assist in the business's growth and progress

Who You Really Are:

Your thinking matters more than your title or tenure. That said, a few things are non negotiable:

• Execution is your default mode. You get energy from making things work. You earn the right to shape strategy by delivering first.
• You clarify before you build. Every process gets the same treatment: what is this solving, and is it still worth solving? You adapt to context rather than reaching for a playbook.
• You are comfortable with hard conversations. You have guided teams through change and do not avoid the moments that require directness.
• You have built something real in a fast moving environment, whether at a startup, a scaling tech company, or equivalent across SEA.
• You are hands on with AI, not just aware of it. You want to be personally capable, not just directionally supportive.
• Impact is personal for you. Shaping how people are hired, developed, and supported across a multi country organisation genuinely drives you.

We are open to candidates outside the traditional Px or HR path, provided you have the operational depth and the hunger to build something that lasts.

What We Are Looking For:

• Proven experience in People Operations with strong knowledge of employment law across SEA markets 
• Experience working in a sizeable and fast paced environment with a multi cultural, multi country workforce
• Demonstrated experience managing employee lifecycle, payroll administration, and/or HRIS at a regional level
• Thorough and up to date working knowledge of local labour laws and taxation across relevant markets
• Highly analytical, possessing excellent written and verbal communication skills, strong organizational skills, proactive, and the ability to prioritize and complete work in a timely and accurate manner independently
• Demonstrated critical thinking skills and ability to assess issues from multiple angles to problem-solve effectively
• Proficiency in Microsoft Office and Google Workspace (Gmail, Google Sheets, Google Drive etc.)

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.
• Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching.
• Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Interested to know more about us? Learn about our Stories here.

Job Description & Requirements

The standard we hold for our guests is the same standard we hold for our team. Seen, heard, valued and at ease applies in both directions.

High Note Hospitality Group is an independent group, founded and run by hands-on operators. Our first venue, Chip Bee Bistro, has been trading at Chip Bee Gardens since July 2025. Our second, opens in the Botanic Gardens late in 2026. We are small, deliberately so, and we are building.

Working here means joining a team that takes the craft seriously and the work personally. You will have clear standards, real support, and the trust to make the calls that matter in the moment. You will also have a direct line to the people building the group, because we are the people building the group.

Reports to: Guest Experience Manager
Employment type: Full-time, permanent
Location: Botanic Gardens, Singapore

About the role

The Guest Experience Assistant Manager is the person who makes sure every guest feels seen, heard, valued and at ease. You run the floor during service, lead the front-of-house team in the moment, and own the standard of hospitality the guest actually experiences, not the one we describe in the handbook. You work alongside the Restaurant Manager, Head of Guest Experience & Hospitality Strategy and the Group Executive Chef, and you have direct access to the founders.

This is a hands-on role. You are on the floor every shift. You read the room, anticipate the table, make the calls, and pick up the slack. You are also a coach. The team you lead will be only as strong as the standards you hold and the example you set.

What you'll own

• Assist in managing day-to-day operations including service, bar, events as appointed, ensuring quality standards.
• Floor leadership during service, including pre-service briefings, mid-service adjustments, and post-service debriefs
• Guest experience from arrival to farewell, including reservations management via SevenRooms and guest profiling
• Service flow, pace, and recovery when things go wrong
• Day-to-day coaching and feedback for the FOH team
• Opening and closing checklists, cleanliness, and floor readiness
• Wine, beverage, and menu knowledge across the team
• Escalation point for guest issues, with authority to make recovery calls in the moment
• Daily handover with the kitchen and the Restaurant Manager
• Support purchases ranging from equipment to managing food & beverage stock ordering according to appropriate budget & par levels set and managed according to business needs
• Ensure sufficient manpower levels are maintained, with training & development planned, implemented & monitored for all team members; induction and mentorship with continuing development opportunities, supporting their employment & growth journey.
• Assist in creating and constantly monitoring that standard operating procedures are being upheld and improved upon for further effectiveness. Contribute as required to all external quality assurance audits and action plans.
• Review and implement actionplans according to reports covering matters ranging from HR, Sales, Finance and guest feedback which must be obtained regularly
• Operational and guest challenges must be investigated and resolved appropriately in a timely manner
• Assist with administrative duties such as rostering meeting operational needs & financial objectives with sound productivity and labour costs.
• Oversee venue equipment, maintenance & cleanliness, taking necessary corrective actions
• All workplace safety and food hygiene regulatory guidelines must be strictly adhered to by all team members, at all times
• Monitor & ensure venue adherence to all related licensing laws
• Any other duties as assigned

What we're looking for

Essential

• Six or more years of FOH experience, with at least three years in a managerial or senior supervisory role

• Genuine warmth, presence, and the instinct to put guests at ease

• Ability to lead a team during the pressure of service without losing composure or standards

• Strong working English and the confidence to host any table, from a regular to a first-time guest

• Right to work in Singapore

Desirable

• Experience with SevenRooms or an equivalent reservations platform

• Wine knowledge to WSET Level 2 or equivalent practical fluency

• Experience in independent or chef-led restaurants, as opposed to large-group chains

• Exposure to opening or building a new venue

What we offer

• A salary aligned to the Singapore market for senior FOH roles, reviewed annually

• Paid leave, public holidays, medical coverage, and parental leave

• Staff meals on every shift, and a clear policy on dining at the bistro on your days off

• Real career progression. Our group is growing and we are building the leadership group from the inside first

• Access to training, courses, and industry exposure, including tasting trips and visits to other venues we admire

• Direct working relationship with the founders. No layers between you and the people who own the standards

Duties & Responsibilities

• Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
• Gathers customer information thoroughly and effectively, accesses and satisfies client demands
• Educates the salon customers based on their real needs during their visit to the shop
• Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
• Maintains a positive, empathetic, and professional attitude toward customers at all times
• Attends to and communicates promptly to address customers’ queries at the most excellent approach
• Acknowledges and resolves customer feedback and concerns
• Knows products inside and out to answer product queries
• Communicates and coordinates with team and management
• Ensures customer satisfaction and increases customer retention
• Gathers customer satisfaction levels and feedback on customer services for continuous improvement
• Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

View/Repost Job Posting - Customer Service Manager

1. JOB DESCRIPTION

Job Title

Customer Service Manager

Occupation

Customer Service Manager

Job Description & Requirements

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely

2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands

3. Educates the salon customers based on their real needs during their visit to the shop

4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters

5. Maintains a positive, empathetic, and professional attitude toward customers at all times

6. Attends to and communicates promptly to address customers’ queries at the most excellent approach

7. Acknowledges and resolves customer feedback and concerns

8. Knows products inside and out to answer product queries

9. Communicates and coordinates with team and management

10. Ensures customer satisfaction and increases customer retention

11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement

12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields

• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity

• Consistently well-groomed according to the high appearance standards of the salon and the company

• High degree of professionalism in customer service

• Exceptional people skills

• High standards of customer communication skills

• Prior experience in the beauty line preferred

• Ability to stay calm and excellent in handling difficult customers

• Computer literate

2. SKILLS

Customer Retention Leadership Microsoft Office Customer Experience Customer Support Interpersonal Skills Customer Information Administration Communication SkillsExcelCustomer SatisfactionTeam Player Customer ServiceCustomer CommunicationCustomer ServicesCustomer Service Experience

3. KEY INFORMATION

Job Post Duration

30 Calendar Days

Number of Vacancies

10

Job Function

Personal Care / Beauty , customer service

Position Level

Manager

Minimum Years of Experience

3

Employment Type

Permanent, Full Time

Minimum Qualification Level

Bachelor's Degree or equivalent

Field of Study

Business & Administration n.e.c. (including entrepreneurship)

Monthly Salary Range (SGD)

$7,000 - $9,500

Government Support

No schemes selected

4. WORKPLACE DETAILS

Workplace Address

Local

Postal Code

228773

Block/House No.

20

Street Name

KRAMAT LANE

Building Name (optional)

UNITED HOUSE

5. SCREENING QUESTIONS

About the Company

A well-established global institution offering comprehensive financial services.

About the Job

• Provide robust administrative and operational support to Relationship Managers in managing client portfolios.

• Act as a reliable point of contact for clients, handling daily account inquiries and transactional requests.

• Facilitate the smooth onboarding of new clients by preparing, verifying, and processing account documentation.

• Monitor account activities and coordinate with internal compliance teams to ensure full adherence to regulatory standards.

• Assist in executing investment and credit transactions accurately and in a timely manner.

Skills and Requirements

• A recognized university degree, preferably in Finance, Business, or a related discipline.

• Prior internship or up to 2 years of supporting experience within a banking or wealth management environment.

• Basic understanding of banking products, compliance procedures, and client onboarding processes.

• Strong communication and interpersonal skills to manage both internal and external stakeholders effectively.

• Excellent organizational skills with a high level of attention to detail under tight deadlines.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)

As a Customer Success Manager at TabSquare, you will be responsible for building strong relationships with our clients, ensuring they derive maximum value from our AI-driven solutions. You will serve as the primary point of contact for customer engagement, retention, and satisfaction, working closely with internal teams to address client needs and drive product adoption.

If you’re passionate about customer success and want to make a real impact in the F&B tech space, we’d love to hear from you! Apply today and be part of our exciting journey at TabSquare.

This position will report to the VP of Customer Success based in Singapore.

Responsibilities:

• Serve as the main point of contact for assigned customers, ensuring their success with TabSquare’s solutions.

• Develop and maintain strong relationships with key stakeholders, understanding their business objectives and challenges.

• Drive product adoption and engagement by providing, best practices, and proactive recommendations.

• Monitor usage metrics, and identify opportunities for growth or improvement.

• Collaborate with sales, product, and global tech support teams to identify root causes and bring permanent solutions

• Conduct regular business reviews to assess customer health and develop strategies for renewal and expansion.

• Advocate for customers internally, gathering feedback to inform product development and enhancements.

• Collaborate with commercial teams to develop and execute retention strategies to minimize churn and maximize customer lifetime value.

• Stay up-to-date with industry trends, competitors, and emerging technologies in the F&B space.

About the Role

This is a dual-channel commercial role responsible for running both the sales and supply sides of Carousell Mobile Malaysia's online operations. You will handle all inbound buyer chats to convert sales, and all inbound supplier chats via Qontak to secure supply collection — then log every conversion in detail into Google Sheets for the operations team to process.

You own the front-end of both channels. Once a supply collection is confirmed, you hand off to the operations team for physical pickup and fulfilment. This role suits someone who is organised, fast with communication, commercially sharp, and takes full ownership of their numbers across both directions.

What You Will Do

Sales — Buyer Chat Handling & Conversion

• Manage all inbound buyer chats across online platforms (Carousell, Lazada, and others)

• Respond promptly and professionally to queries on product condition, warranty, pricing, and delivery

• Convert inbound leads into confirmed sales through clear, persuasive communication

• Handle objections confidently and guide buyers toward a purchase decision

• Identify opportunities to upsell higher-value devices or suggest relevant alternatives

• Execute follow-ups on cold or pending leads to recover lost conversions

• Execute WhatsApp broadcast campaigns to past buyers with relevant offers

Supply — Supplier Chat Handling & Collection Conversion

• Manage all inbound supplier chats via Qontak (Carousell Mobile Sellto, Lazada, and other supply channels)

• Respond to seller enquiries on pricing, device grading, and collection process

• Convert supplier leads into confirmed supply collection appointments

• Coordinate collection handoff to the operations team once supplier is confirmed

• Follow up on pending or uncommitted suppliers to close the supply pipeline

Data Entry & Google Sheets Logging

• Log every sales conversion in detail into the designated Google Sheets tracker

• Log every supply collection confirmation with full details — device info, seller contact, collection date, and status

• Keep all records up to date in real time to enable smooth ops processing

• Flag discrepancies or data issues to the Malaysia lead immediately

Coordination & Reporting

• Coordinate with the operations team (Uze) on fulfilment, delivery updates, and supply collection scheduling

• Flag recurring buyer or supplier issues to management for process improvement

• Track personal conversion metrics across both channels and report weekly performance

Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

Duties & Responsibilities

1. Watchfully responds to client inquiries in a professional manner and ensures that concerns are addressed quickly and completely
2. Gathers customer information thoroughly and effectively, accesses and satisfies client demands
3. Educates the salon customers based on their real needs during their visit to the shop
4. Provides professional customer support with a forthcoming mindset for customers to keep coming back and avoid unpleasant future encounters
5. Maintains a positive, empathetic, and professional attitude toward customers at all times
6. Attends to and communicates promptly to address customers’ queries at the most excellent approach
7. Acknowledges and resolves customer feedback and concerns
8. Knows products inside and out to answer product queries
9. Communicates and coordinates with team and management
10. Ensures customer satisfaction and increases customer retention
11. Gathers customer satisfaction levels and feedback on customer services for continuous improvement
12. Provides feedback on the efficiency of the operations and customer service process

Qualifications

• Bachelor’s Degree in Business, Commerce or relevant fields
• Three (3) to five (5) years of leadership and management experience in customer-service-related capacity
• Consistently well-groomed according to the high appearance standards of the salon and the company
• High degree of professionalism in customer service
• Exceptional people skills
• High standards of customer communication skills
• Prior experience in the beauty line preferred
• Ability to stay calm and excellent in handling difficult customers
• Computer literate

Passionate about people, branding, and creating impactful experiences? Join our growing team!