Plan and execute CRM initiatives to enhance customer engagement and satisfaction.
Manage customer feedback and complaints, ensuring timely resolution.
Lead NPS and mystery shopping programs, identify service gaps, and implement improvements.
Administer ownership benefits programs and explore partnership opportunities.
Execute CRM campaigns for multiple brands and maintain data integrity in Salesforce.
Manage customer communication channels, ensuring professional and timely responses.
Analyze customer data, generate reports on feedback trends, NPS, and service performance.
Collaborate with process owners to optimize workflows and customer-related processes.
Support marketing, events, and ad hoc initiatives as needed.
Interested applicants may email resume to kellychooi@recruitexpress.com.sg
Chooi Kelly (CEI Registration No: R25136207)
Recruit Express Pte Ltd (EA: 99C4599)
We regret only shortlisted candidates will be contacted