Total 3,556 technical analyst job vacancies

• Provide technical support, troubleshooting, and project management for IP-based Access Control Systems, Time Attendance Systems, Video Intercom Systems, and Home Automation Solutions.

• Design wiring diagrams and perform system configuration, testing, and commissioning.

• Conduct on-site training for clients, vendors, and project team members.

• Implement and configure internet and Wi-Fi settings for smart home and automation systems.

• Install, maintain, and support IT infrastructure services, including Active Directory (AD), DNS, DHCP, DFS, WSUS, and IIS.

• Configure and implement wired and wireless network solutions.

• Ensure projects are delivered on time and in accordance with technical requirements.

Job Description:

• Supervise and ensure that all works are carried out in accordance with contract documents, including drawings, specifications, approved shop drawings, method statements, and relevant standards.
• Verify that all construction materials and suppliers comply with the approved list or have obtained necessary approval from the relevant consultants.
• Conduct random sampling of materials for testing in accordance with specified requirements or consultant instructions, and coordinate testing with approved laboratories as required.
• Ensure proper handling and storage of materials on-site to prevent damage or deterioration.
• Monitor workmanship and ensure all ongoing works comply with required quality standards.
• Ensure that all identified defects are promptly and satisfactorily rectified by the contractor.
• Maintain accurate and comprehensive site records, including records of work progress, variation works, and loss and expense claims.
• Assist the Consultant (Architect/Project Manager) in verifying contractors’ monthly progress claims.
• Monitor and report on the status and completion of variation works.
• Assist the Consultant (Architect/Project Manager) in tracking and managing variation order requests to ensure timely approvals.
• Monitor project progress against the approved construction programme and promptly notify the Consultant of any delays or deviations.
• Liaise and coordinate with subcontractors and relevant parties to ensure timely completion of works.

Requirements:

• Diploma in Civil or Structural Engineering from a recognized Polytechnic or equivalent institution.
• Must be registered with IES as a C&S Resident Technical Officer (RTO) with a valid certificate.
• Minimum 5 years of relevant experience in site supervision, preferably with HDB HIP, HDB BTO or Buildings A&A projects.

Responsibilities:

• Use and manage vendor augmented resources and ensure work assignments for high utilization and effective, quality outcomes while avoiding re-work
• Drive technical innovation to enhance functional and technical capabilities of the platform
• Build frameworks for configuration instead of code for each component
• Communicate with technical and non-technical resources and work with limited direction while being highly productive
• Apply standards and industry frameworks while leverage existing technologies and tools .
• Implement solutions considering functionality, data, security, integration, infrastructure and performance.
• Produce detailed design /low level design documents that communicate the system design effectively
• Drive adherence to development, configuration management and deployment standards for solutions
• Analyze performance test, vulnerability assessments and any other test related issues that arise during projects
• Manage, address and resolve project-related technical issues in a timely fashion, ensuring necessary escalation and communication to stakeholders as necessary
• Select, train, develop and manage technical team members in a conducive team environment
• Lead multi-vendor teams to successfully deliver solutions
• Guide the project team in issue resolution to meet the requirements and timelines

Requirement:

• Degree with 8+ years of current, hands on technical experience
• Go getter attitude with strong analytical and problem solving skills
• General understanding of banking and knowledge and application of banking technology and regulations/compliance

Solid understanding of:

• LINUX O/S and/or RedHat platform and scripting skills
• Java and internet-related components (i.e: JSON, XML)
• Spring boot, Camel, FTP
• Microservices Experiences
• Jboss, Tomcat., Database, Sql
• DevOps suite of products (i.e: Jenkins, GitHub, Sonar, Aldon, etc)
• Connect Direct, SFTP, basic UNIX commands
• Perf tuning and automation in general
• Working knowledge of microservice implementation, containers (Docker/Kubernetes), and Kafka.
• Experience of complete software development lifecycles – waterfall and agile project experience

Interested candidates, who wish to apply for the above position, please send your resume to mohamed.basith@persolapac.com

We regret that only shortlisted candidates will be contacted.

EA License No. 01C4394
EA Personnel Reg. No. R1104824 (Samsudeen Mohamed Basith)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolapac.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Key Responsibilities

• Provide after-sales service support for control systems including DCS/SIS, SCADA (FAST/TOOLS, STARDOM) and ExaQuantum to both internal and external customers.
• Receive and manage customer inquiries, service requests, and complaints related to installed systems and products.
• Deliver technical support and troubleshooting using specialized knowledge of control systems and related applications.
• Maintain strong working relationships with customers and internal stakeholders, particularly for technical and service-related matters.
• Coordinate with local country offices and Yokogawa Headquarters (Global Response Centre) to resolve technical issues and service cases.
• Support global dispatch activities for troubleshooting, commissioning, and on-site technical assistance to ensure customer satisfaction.
• Participate in 24-hour standby duty rotation, including overseas deployment on short notice for urgent support.
• Assist the Response Center Manager in managing crisis reports, service notes, complex issues, and affiliate dispatch requests.

Requirements

• Minimum 5 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
• Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
• Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
• Conduct service, maintenance, and troubleshooting training for local country offices
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Good communication and coordination skills to work with global teams and stakeholders.
• Willingness to be on standby and travel overseas on short notice when required.

To ensure all applications are consolidated and processed through our central Applicant Tracking System (ATS), candidates are requested to submit their applications exclusively via the link below:

https://wd3.myworkdaysite.com/recruiting/yokogawa/yokogawa-career-site/job/Bedok/Technical-Support-Engineer_R-10359

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

You will...
• Ensures the data integrity during data processing.
• Verify the accuracy and validity of data processed.
• Resolve and check any quality issues raised by supervisors/clients.
• Maintain positive working relationships and open communication with local, regional and global colleagues.
• Continually innovate, develop and suggest enhancements to gain better work efficiency
• Ensure that the company’s regional and global standards are always adhered to all the times.

You have...
● Diploma or Degree in any other related fields.
● Proficiency in MS Word, MS Excel, and MS PowerPoint Ability to work independently with the ability to prioritize and multi-task; able to think rationally under pressure.
● Fresh graduates are encouraged to apply.

Our client is MNC in Environmental Services sector. Due to business needs, they are now recruiting a Technical Manager to be part of their Team for ongoing transformation projects. They are located in the Central - easily accessible.

Key Responsibilities for Technical Manager:

Technical Expertise & Troubleshooting

• Subject matter expert in chiller plants, pumps, cooling towers, air handling units, automation & control systems, and ACMV systems.
• Carry out detailed on-site measurement and verification using industry-standard instruments:
• Water-side tools: ultrasonic flow meters, differential pressure gauges, and temperature sensors
• Air-side tools: anemometers, temperature and humidity measuring devices
• Chiller performance tools: refrigerant pressure gauges (manometers)
• Develop Functional Design Specifications (FDS) for chiller plant optimisation and performance improvement strategies.

Stakeholder & Contractor Coordination

• Coordinate with project teams, subcontractors, and vendors for chiller plant enhancement and performance optimisation works.
• Engage with clients to provide technical consultation, progress updates, and system improvement recommendations.

Commissioning & Performance Optimisation

• Lead commissioning, testing, and fine-tuning of chiller plants, AHUs, and ACMV systems to achieve or exceed performance targets.
• Drive energy optimisation initiatives at project completion, ensuring systems achieve or surpass design COP (kW/RT) requirements.

System Design Review & Optimisation

• Review HVAC design documentation, including schematics, layouts, and control sequences, to identify performance gaps and constructability risks.
• Propose design improvements to enhance efficiency, reduce lifecycle cost, improve maintainability, and ensure system compatibility.

Requirements:

• Diploma/Degree in Mechanical/Electrical Engineering, or equivalent.
• Singapore Certified Energy Manager (SCEM) or Energy Efficiency Opportunities Assessor (EEO Assessor) is Bonus
• Minimum 7 years of strong technical experience in HVAC area
• Willing to support on weekend when required

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: jobs@recruitpedia.sg

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R25157233 (Loh Pooi Keng)

About GlobalFoundries

GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.

Introduction:

As a Design Enablement Engineer, you will be a member of the Design Enablement Team responsible for developing design components for Process Design Kits (PDK).

Your Job:

• Developing design components for Device library of PDKs

• Develop, deploy, support, maintain, PDK (Process Design Kits) Collection of tech files and runtime code readable by Electronic Design Automation tools

• Develop, deploy, support, maintain automation tools that represents the Fab process

• Review and interpret process design rules and SPICE model documents, in order to create specification data for the Process Design Kit development.

• Create and maintain test cases for Company's Process Design Kits / DRC / LVS and perform quality assurance checks to ensure error free deliveries to customers.

• Create and update release notes and application notes, and to document any known limitations, issues, and solutions, in order to communicate relevant information on proper usage of the Process Design Kit components to customers.

• This position also offers the opportunity to work with an established group of innovators and the potential for you to become an inventor through contributing creative ideas that can lead to trade secrets and/or patents.

Other Responsibilities: 

• Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs

Required Qualifications:

• Bachelor’s degree in electrical engineering, Microelectronics, Physics, Computer Science or equivalent

• 7 years' experience in semiconductor and/or EDA industries.

• Master’s degree in electrical engineering, Microelectronics, Physics, Computer Science or equivalent preferred

• Good knowledge of electronic devices and semiconductor theory.

• Experience with CAD systems in Electronics (Cadence IC, Cadence OrCAD, Protel or similar).

• Experience with scripting languages (Perl, Tcl, Bash...) is a plus.

• Exposure to Cadence IC (Virtuoso Layout, Schematic or Cadence Skill programming language) is a great advantage.

• Previous experience with Unix/Linux systems is also a plus.

• Knowledge in ML or GenAI is a great advantage

• Knowledge in Cadence Skill and pcell development

• Excellent technical problem-solving skills.

• Good attitude and interpersonal skills, tactful and works well in a team environment.

• Self-motivated, resourceful and shows initiative.

• Well organized and exhibits attention to detail.

Preferably with Civil, Structural and Architectural Background

1. The Programme Manager will provide Program and Project services to the Lead Client Technical Program Manager (TPM) with day-to-day deliverables for the Client Data Center Product Development Insertion (PDI) organisation, including:

• Product Development Meeting Coordination: Note taking according to format, Issue, Action, Request for Information, and Risk tracking, Creating presentations, spreadsheets, reports, and documentation according to format, in collaboration with the Product Development Team

• Change Policy Process Owner (bug coordination, content packaging)

• Product Documentation management in AODocs and system

• Product Development issue tracking in Spreadsheets, and system

• Collaborate with Lead Client TPM to compile status updates for Products

• Inform Lead Client TPM of any risks uncovered in the portfolio

2. The Programme Manager will provide Program and Project services to the Lead Client TPM with day-to-day deliverables for contracts from conception to execution, including:

• Review funding request submission in system

• Review draft contracts for quality control

• Review invoices from vendors to ensure they are aligned with the agreed upon rates within the existing contract

• Follow-up and track status of the contract in platform system, and email

• Updating Purchase Order tracking spreadsheets

• Support onboarding process of engineering support

3. The Programme Manager will provide accurate communication and status updates to the Client TPM.

4. Management and accountability of delivery milestones where assigned by the Client TPM.

5. Interdisciplinary coordination between other Client Vendors.

6. Support the TPM with Project reporting and governance including escalation paths.

7. Team interface management.

8. Communicating and maintaining the project charter focus throughout the project life cycle.

9. Risk Management, threat and opportunity identification and associated management actions.

10. Supporting Cash Flow updates, cost management and reporting in concert with commercial management and PCG teams.

11. The Programme Manager will deliver the deliverables, including documentation, as required to perform the Services listed above, including:

• Weekly Flash Report for all pillars of the group.

• Quarterly reporting on the program.

• Develop and track against a work plan and deliverables for the team

• Conduct weekly meetings with Client to monitor progress on agreed deliverables for all the team.

• Conduct weekly team meetings to discuss progress on initiatives and to drive performance brief status report of weekly activities performed

Job Description:

• Understanding of Project Specifications, construction drawings and to ensure that all site activities comply with the regulations and client’s requirements
• Monitor site works to ensure the method statements and work procedure are strictly followed.
• Competent in carrying out supervision of structural works by identifying any non-conformity of contractor’s work site
• Ensure the Builder executes the work in accordance to Consultant’s instructions
• Check drawings for discrepancies and highlight to Consultant, suggesting possible solutions to prevent delays
• Conduct quality inspections and quality control of materials used for the project
• To ensure proper documentation of site inspection records, safety records and approved /as-built drawings
• Maintaining and updating site records on progress of work, housekeeping and preparing reports
• Verify the contractors’ progress payment, claim in terms of work done and materials/equipment delivered and stored on site
• Witness all the inspection, testing and commissioning sessions performed by the contractors to ensure compliance with designs and specifications
• Report to project QP / Project Consultants Team on quality and progress
• Period: 24 months
• Start from: June 2026

Requirement:

• Min Diploma in Civil Engineering or equivalent
• At least 4 years of relevant experience in supervision of residential buildings
• Resident Technical Officer Certificate accredited by IES / ACES
• Conversant in statutory code and requirements
• Good team player with strong interpersonal and communications skills essential

Please indicate project involved, expected salary and notice period required in CV.

We regret that only short-listed candidates will be notified.

Responsibilities:

• Manage daily technical operations of assigned vessels in compliance with company and industry standards.
• Plan and oversee vessel repairs, maintenance, dry dockings, and conversions within budget.
• Monitor vessel performance and implement corrective actions to optimize operations.
• Ensure compliance with environmental, class, and statutory regulations and documentation requirements.
• Coordinate surveys, inspections, certifications, and regulatory approvals with relevant authorities.
• Conduct regular vessel visits, prepare inspection reports, and follow up on corrective actions.
• Prepare operational and management reports for internal review.
• Monitor and control vessel operating budgets and related financial reports.
• Support training and development of crew members and office staff.
• Assist with audits, inspections, and compliance-related activities.

Qualifications

• Possess a Marine Engineer Class 1 Certificate with relevant sea-going experience.
• 4-6 years of relevant tanker experience, including experience as Chief Engineer.
• Strong team player with a hardworking and proactive attitude.
• Good organizational, communication, and hands-on problem-solving skills.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd
EA License No: 20C0270
EA Personnel: Nyon Hock Sen (Aden)
EA Personnel Reg No: R24124070

Main Responsibilities:

• Calculate and invoice demurrage and voyage-related claims incurred for each voyage, promptly with required documentation in accordance with the terms and conditions of the governing charter party
• Negotiate effectively to pursue collections of outstanding demurrages and claims escalation
• Liaise with Shipping Operators and/ or Master and/ or Agent for missing information or documentation and follow up proactively
• Record demurrage and claims and ensure compliance with electronic filing process
• Prepare weekly and monthly demurrage reports Track, highlight and provide feedback on unfavourable clauses to Freight Traders
• Develop solid relationships with internal and external stakeholders in order to maintain smooth collection of outstanding claims, including traveling to meet external stakeholders, if necessary
• Collate relevant correspondences for Legal Counsel or P&I Club review on claims that need to be turned over for legal recovery
• Evaluate validity of claims and take initiative to stay updated on new rulings, new clauses, how Charter party provisions are changing, etc. through seminars and relevant industry events

Requirements:

• Minimum 5 years of relevant working experience in the Tanker or Oil & Gas Trading industry.
• Strong understanding of the various charter parties, commercial contracts, laytime and demurrage provisions and the terminology associated with the petroleum industry.
• Strong understanding of all time-related and post-deal claims.
• Strong analytical and communication skills Self-motivated, Positive minded, Resolution focused.
• Good knowledge of Shipping Operations and/or Law.

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

• Minimum 2 years of experience in an EDI Analyst or related role.

• Basic understanding of EDI standards, particularly UN/EDIFACT.

• Basic knowledge of EDI communication protocols such as SFTP, and AS2.

• Experience in the Shipping or Logistics industry is an advantage.

• Hands-on experience with IBM ITX (IBM Transformation Extender) is a plus.

Job Overview

We are seeking a Business Analyst to support operationa lsystems and business processes within a large-scale resort servicesenvironment. This role focuses on system enhancements, operational support, issue analysis, and process improvement initiatives across resort services applications and operational platforms.

The ideal candidate should possess strong operational understanding together with hands-on experience working with business users, technical teams, and vendors to support day-to-day operations and system delivery.

Key Responsibilities

Business Analysis & Requirement Gathering

• Engage stakeholders to gather, analyze, and document business and operational requirements
• Translate business needs into functional specifications and process workflows
• Conduct impact analysis for system enhancements and operational changes
• Facilitate discussions between business users and technical teams

Resort Services Systems Support

• Support resort services operational systems and related business applications
• Analyze and troubleshoot system and operational issues
• Support operational workflows related to guest services, bookings, service requests, scheduling, or related resort operations
• Ensure operational processes and system configurations align with business requirements

System Enhancement & Delivery

• Coordinate and support system enhancement and process improvement initiatives
• Work closely with technical teams on issue resolution and solution implementation
• Support testing, deployment, and post-implementation stabilization activities
• Participate in defect analysis, root cause investigation, and operational issue resolution

Testing & Documentation

• Prepare business requirement documents, process flows, and functional specifications
• Coordinate and support User Acceptance Testing (UAT) activities
• Maintain documentation for operational procedures, issues, and system changes
• Support user training and knowledge transfer activities where required

Stakeholder Management

• Coordinate with operations users, vendors, and IT stakeholders
• Provide regular updates on project progress, operational issues, and risks
• Support continuous improvement initiatives across resort services operations

Requirements

Experience

• Experience as a Business Analyst, Operations Analyst, or Application Support Analyst in operational system environments
• Experience supporting operational workflows and enterprise applications
• Exposure to system enhancement, UAT, or production support activities preferred

Functional & Technical Skills

• Good understanding of operational support processes and incident management
• Experience supporting enterprise or operational systems
• Exposure to system integration, reporting, and process improvement initiatives
• Familiarity with troubleshooting application and operational issues

Core Competencies

• Strong analytical and problem-solving skills
• Good documentation and stakeholder management abilities
• Able to communicate effectively with both business and technical teams
• Comfortable working in fast-paced operational environments

Good to Have

• Experience in hospitality, resort operations, guest services, or entertainment environments
• Exposure to booking, service management, or guest operations systems
• Familiarity with Agile or Waterfall delivery methodologies

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Overview

We are seeking a Business Analyst to support operational systems and business processes within a large-scale attractions and entertainment environment. This role focuses on system enhancements, operational support, issue analysis, and process improvement initiatives across attractions-related applications and platforms.

The ideal candidate should possess strong operational understanding together with hands-on experience working with business users, technical teams, and vendors to support day-to-day operations and system delivery.

Key Responsibilities

Business Analysis & Requirement Gathering

• Engage stakeholders to gather, analyze, and document business and operational requirements
• Translate operational needs into functional specifications and process workflows
• Conduct impact analysis for system enhancements and operational changes
• Facilitate discussions between operations users and technical teams

Operations Systems Support

• Support attractions operational systems and related business applications
• Analyze and troubleshoot system and operational issues
• Support ticketing, guest operations, scheduling, access control, or related operational workflows
• Ensure operational processes and system configurations align with business requirements

System Enhancement & Delivery

• Coordinate and support system enhancement and process improvement initiatives
• Work closely with technical teams on issue resolution and solution implementation
• Support system testing, deployment, and post-implementation activities
• Participate in defect analysis, root cause investigation, and incident resolution

Testing & Documentation

• Prepare business requirement documents, process flows, and functional specifications
• Coordinate and support User Acceptance Testing (UAT) activities
• Maintain documentation for operational procedures, issues, and system changes
• Support training and knowledge transfer activities for business users

Stakeholder Management

• Coordinate with operations teams, vendors, and internal IT stakeholders
• Provide regular updates on project progress, risks, and operational issues
• Support continuous improvement initiatives across attractions operations

Requirements

Experience

• Experience as a Business Analyst, Operations Analyst, or Application Support Analyst in operational system environments
• Experience supporting operational workflows and business applications
• Exposure to system enhancement, UAT, or production support activities preferred

Functional & Technical Skills

• Good understanding of operational support processes and incident management
• Experience supporting enterprise or operational systems
• Exposure to system integration, reporting, and process improvement initiatives
• Familiarity with troubleshooting application and operational issues

Core Competencies

• Strong analytical and problem-solving skills
• Good documentation and stakeholder management abilities
• Able to communicate effectively with both business and technical teams
• Comfortable working in fast-paced operational environments

Good to Have

• Experience in attractions, hospitality, entertainment, or large-scale operations environments
• Exposure to ticketing, access management, or guest operations systems
• Familiarity with Agile or Waterfall delivery methodologies

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability