Total 3,556 technical analyst job vacancies

Responsibilities:

As a Business Analyst, you will be responsible for analyzing an organization and designing its processes and systems, assessing the business model and its integration with technology. You will evaluate the current state, identify customer requirements, and define the future state and business solutions.

Your role involves researching, gathering, and synthesizing information to support decision-making.

You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.

Providing solutions to problems that apply across multiple teams is a critical part of your role.

Develop comprehensive process documentation and ensure alignment with organizational goals.

Collaborate with stakeholders to identify opportunities for process improvements and technology enhancements.

Support the integration of business processes with technology solutions to optimize operational efficiency.

Provide insights and recommendations based on data analysis to influence strategic decisions.

Facilitate workshops and meetings to gather requirements and validate proposed solutions.

Requirements:

Avaloq business analysis and technical experience

JOB ID:1471090
Key Responsibilities

• Manage fund accounting operations including NAV calculation/validation, P&L reconciliations, fee calculations, and month-end/year-end reporting.
• Oversee trade operations by reconciling trades, positions, and cash balances, monitoring settlements, processing corporate actions, and supporting Japan-listed equity transactions.
• Coordinate investor servicing activities, including subscription/redemption processing, investor reporting, capital account reconciliations, and side-pocket management.
• Support risk, compliance, and regulatory requirements through portfolio compliance monitoring, regulatory filings, audits, and review of Japanese legal documentation.
• Collaborate with fund administrators, prime brokers, custodians, auditors, and internal teams while driving process improvements, automation initiatives, and operational efficiency.

Requirements

• 2–5 years of experience in hedge fund operations, fund accounting, buy-side operations, or related investment operations functions.
• Strong knowledge of NAV calculations, fund accounting principles, trade settlements, reconciliations, and fund flow processes (subscriptions/redemptions).
• Experience working with prime brokers, custodians, fund administrators, and understanding front-, middle-, and back-office operational workflows.
• Highly analytical, detail-oriented, and proactive, with advanced Excel skills; experience with Python, SQL, VBA, or process automation is a plus.

We regret that only shortlisted candidates will be notified. However, all applications will be retained in our resume bank for future opportunities.
Privacy Policy: https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Gabriel Tan
EA Personnel Reg. No.: R22104076
EA Licence No.: 07C5771

Description

We have an opening in our Research team for a Senior Associate or Vice President to conduct research into Vietnamese companies, sector coverage will be broad however primarily focus will include Consumer,Industrials and Financials sectors. This position will be based in Singapore. 

Primary Responsibilities: 

• Report to the Lead Analyst 
• Perform thorough research on the assigned sectors, including sector analysis, investment recommendation
• Perform company, sector research, including commercial & financial analysis, and equity valuation
• Develop and maintain close relationship with foreign institutional clients
• Engage in public relation and marketing activity to promote the Jefferies’s brand image and reputation including presentation to clients in Vietnam and abroad

Qualifications / Requirements:

• Vietnamese language skills for partnership and analysis of local companies.
• Good understanding of Vietnam’s financial markets
• Strong finance and accounting background. Minimum 3-6 years of work experience in investment analysis. Candidates with working experience in an international and diverse environment preferrable.
• Bachelor’s degree in finance, commerce, banking or economics. MBA or CFA is an asset.
• Strong quantitative and analytical skills, ability to perform qualitative industry and business analysis
• Team player and able to work with other sector Researchers.

JOB DESCRIPTION
1.  Provide 24x7 production support onsite / offsite

2.  Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

3. Manage and respond to users on timely manner.

4. Log incident ticket for production issues and user queries

5. Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

6. Prioritize defects and plan for production release based on defect criticality or align with quarterly release

7. Follow up on defect and incident closure and meet incident closure KPI

8. Share production defect support learning with QA team and development team to improve application quality and minimize future defects

9. Make sure system availability as per respective agreed SLA

10.  Support EOD batch run

11. Perform annual Disaster Recovery (DR) exercise for supported applications

12. Provide support to System Engineers on server level patches / upgrade as and when applicable

13. Ensure proper knowledge transfer (KT) from project / development team before enhancement release

14. Ensure application documentation is properly updated for each production release

Education:

·       Bachelors’ Degree in Computer Science or related field.

·       At least 3 years’ relevant experience preferably in Level 2 production support field.

Essential:

·       You are experienced in Level 2 production support. If you are having development background would be added advantage.

·       You need to possess good analytical mind in production trouble-shooting and capable to work with Development/Level 3 support team and other stakeholders for interim solution, fixes delivery and continuous improvement for preventive measure.

·       Experience in incident and problem management life cycle to follow thru till proper closure of incident and problem tickets.

·       You are expected to be a fast learner to acquire assigned banking domain knowledge and to on-board new apps / modules / services / functions / enhancements from Development teams and ensure production stability would not cause by these changes.

·       Capable in preparing/maintaining KB/SOP/Runbook documentation for incident related issues and System Operations supported activities (eg. OS/DB patch, RDR, Cert/Key renewal, batch trending analysis, etc.)  

·       Committed to take on EOD / System Operation support roster to support EOD batch run and support upgrade/maintenance activities scheduled during wee-hours and weekend.

·       You must have work experience in AS400 and/or Open System platform; if you are in Banking / Financial industry previously, it would be a bonus.

·       Inclination for automation and tooling and exposure to Splunk, Geneos, Control-m, Helix, Aldon, etc. would be great advantage.

·       OS400, AS400 RPG, COBOL

·       Unix, Linux, Solaris, Shell Script, Oracle DB

·       Tooling - Splunk, Geneos, Control-m, Helix, Aldon, etc. (added- advantage)

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA

The candidate of the Treasury Product Control team will support the reporting of IR structuring desk's Trader's PL

Specific Responsibilities:

The candidate will assist the team in the following roles:

Daily deliverables:

- Daily PL report production and PL decomposition

- Provide commentary on significant PL drivers and connect them to the business strategies of the desk

- Monitoring of New Deals, Late Deals and Market Operations

- Monitoring checks for transactions done at Off Market rates and arrive at justifications/reasons for entering these transactions

- Exceptions monitoring on Reported PL vs Trader Estimates and breaches on threshold limits for unexplained PL attributions

Monthly routine tasks:

- GLAO certification on Balance Sheet accounts

- Room wide & Desk level Reserves computation

- Reporting of Key Risk and Performance Indicators for the desk

Ad-Hoc & Projects tasks:

- Streamline workflows to enhance operational efficiency within the team

- Review control processes for gaps

- To provide timely response to ad-hoc queries from Front Office/RMG/TMO/Finance

Job Requirement

- Degree holder in Accountancy or Business or Finance is preferred.

- Minimum 2 years of working experience, preferably within the banking industry.

- Knowledge of treasury products, derivatives and options is preferred.

- Proficient in Microsoft Office, particularly Microsoft Excel

- Strong team player

- Strong control awareness and inquisitive mindset

- Ability to relate product control processes with the business strategies and activities of the desks

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”

Key Responsibilities

• Monitor and analyze vessel movements, cargo flows, and shipping activities using AIS, satellite data, and market intelligence sources.
• Track cargo origins, destinations, volumes, and estimated arrival timings to provide actionable market insights.
• Identify unusual vessel behavior, route deviations, delays, diversions, congestion, and other events that may impact trade flows.
• Collaborate with commercial, operations, and analytical teams to validate information and support decision-making.
• Develop and maintain vessel tracking reports, dashboards, and market intelligence updates.
• Analyze large datasets to identify trends, improve data quality, and enhance visibility of commodity flows.
• Support the automation and digitalization of ship-tracking processes through coding and process improvements.
• Assist in developing tools and workflows to improve operational efficiency and reporting capabilities.

Requirements

• Bachelor’s Degree in Maritime Studies, Business, Supply Chain, Data Analytics, Engineering, or a related discipline.
• Experience within the maritime, shipping, commodity trading, logistics, or energy sectors.
• Proficiency in Microsoft Excel and data analysis.
• Working knowledge of Python programming.
• Strong analytical and problem-solving skills.
• Ability to manage large datasets and derive meaningful insights.
• Effective communication and stakeholder management skills

Responsibilities：

• Take full ownership of the comprehensive data analysis for core game products.
• From business and product perspectives, leverage data to identify game issues and bottlenecks, deliver actionable insights, and drive game optimization initiatives.
• Track the progress of A/B experiments, ensure the reliability and validity of experiment results, and provide targeted recommendations for product iteration.
• Apply machine learning algorithms to analyze user behavior data, optimize the user lifecycle funnel, and achieve user growth targets.
• Institutionalize analytical frameworks and methodologies, and deliver analysis templates or requirements for data products

Qualifications：

• Bachelor’s degree or above in Computer Science, Mathematics, Statistics, Economics, Finance, Physics, Communications Engineering or related disciplines.
• Proficiency in full-spectrum SQL skills, especially window functions; ability to apply common machine learning algorithms in Python/R to solve modeling problems.
• Solid foundation in statistics, with a clear understanding of the application of statistical methods in A/B experiments.
• Exceptional self-motivation, self-learning capability, logical thinking, and the ability to solve problems independently.
• Passion for games and data analysis work; strong data sensitivity and analytical insight; excellent teamwork and communication skills

We specialize in global casual games. As we undergo rapid business expansion, we have multiple openings available and are actively seeking top-tier talent across the industry!

Responsibilities

• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

• Manage and respond to users on timely manner.

• Log incident ticket for production issues and user queries

• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix

• Prioritize defects and plan for production release based on defect criticality or align with quarterly release

• Follow up on defect and incident closure and meet incident closure KPI

• Share production defect support learning with QA team and development team to improve application quality and minimize future defects

• Make sure system availability as per respective agreed SLA

• Support EOD batch run

• Perform annual Disaster Recovery (DR) exercise for supported applications

• Provide support to System Engineers on server level patches / upgrade as and when applicable

• Ensure proper knowledge transfer (KT) from project / development team before enhancement release

• Ensure application documentation is properly updated for each production release

Skills/Requirement

• Bachelor’s degree of Computer Science/IT or Engineering

• 7 years working experience in IT industry as Development or Production Support role of which minimum 5 years relevant experience

• Experience in L2 or L3 production support

• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M, Helix, Aldon, etc.

• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

PERSOL Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)

**********************************

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

**********************************

• Up till $3,500 Basic + Bonus

• 5 days work week

• No experience welcomed
  

Our Client, a leading supplier of sensors, measuring systems, laser markers, microscopes, and machine vision systems worldwide, is inviting qualified candidates to fill the position as Data & Marketing Officer.

RESPONSIBILITIES:

• A chance to make a significant impact with your data analysis skills from the very beginning, increasing company performance

• Creating data to serve as a foundation for sales analysis and market development using software from Microsoft, SAP, and Keyence’s own software

• Not just updating existing data, but using it to guide sales direction and actions

• In the Marketing department, tasks include promotional actions, lead generation, and contributing to sales strategies. This position is suitable for those eager to gain a wide range of experiences in all B2B marketing initiatives
  

REQUIREMENTS:

• Degree in Marketing, Business and Engineering

• At least 1 year of relevant experience

• No experience are welcomed to apply

• No data analysis experience is fine as long willing to learn

• Must possess proficiencies in Excel and PBI/Tableau.

• Power Automate will be a plus

Duties:

• Support strategic pricing foundation through pricing science, tools and processes.
• Lead pricing improvement projects as prioritized by the Manager PricingExcellence
• Provide analytical support to help drive value capture and annual price increases
• Tracking of pricing KPIs to identify trends, risks, and opportunities
• Collaborate closely with Business Units, Country Pricing and Finance teams to ensure pricing governance consistency
• Support change management initiatives as the organization evolves into a value-based pricing culture.

Requirements:

• Minimum Degree holder.
• Certified Pricing Professional Certificate Preferred not a must.
• Minimum 3 years pricing experience, commercial analysis or similar roles.
• Any experience in Pricing Optimization / Analytics : Vendavo , Zilliant PROS, Model N , etc
• Any experience in Configure-Price-Quote platforms such as Oracle , Salesforce etc

Interested candidate, please sent your resume in MS Word format toandylow@recruitexpress.com.sg

Andy Low Soon Meng (R1104601)

Recruit Express Pte Ltd
EA Licence No: 99C4599

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

·       Process trade and transfer transactions accurately and within established service levels.

·       Perform trade and transfer documentation checks, ensuring completeness and compliance with operational requirements.

·       Manage incoming trade-related cash settlements and asset transfer requests, including transaction monitoring and exception handling.

·       Investigate and resolve pending transactions, ensuring timely settlement and reconciliation.

·       Administer corporate action events, including cash and stock distributions, with a high degree of accuracy.

·       Adhere to operational risk and control frameworks, maintaining compliance with procedures and implementing process updates as required.

·       Investigate, track, and resolve client queries through phone and email channels, providing timely and effective solutions.

·       Deliver high-quality client service while maintaining strong attention to accuracy, responsiveness, and stakeholder satisfaction.

·       Adhoctasks and projects as assigned

Job Requirements

·       Minimum Degree in a related discipline

·       Minimum 1 years of relevant experience

·       Experience with fixed income securities and structured products will be an added advantage

·       Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to joseph.koh@ambition.com.sg

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117

[Job ID:1625183]

Job Summary:

Drive innovation insights and ecosystem partnerships to support strategic initiatives across Japan and the APAC region.

Responsibilities:

• Conduct research on emerging trends and innovations across insurance, financial services, healthcare, aging, and childcare sectors in Singapore and APAC
• Analyze developments in AI, AI governance, FinTech, HealthTech, InsurTech, digital health, and data utilization
• Prepare reports and presentations for management and headquarters
• Build and maintain relationships with financial institutions, insurers, startups, technology companies, venture capital firms, accelerators, universities, and government agencies
• Perform market scanning and networking within Singapore’s innovation ecosystem to identify collaboration opportunities
• Participate in conferences, seminars, and industry events locally and overseas to gather insights and expand networks
• Support the planning and execution of internal and external events, including study visits and roundtable discussions
• Plan and promote Proof of Concept (PoC) initiatives with startups and external partners
• Coordinate with headquarters, group companies, and stakeholders on project activities
• Support project management, including tracking progress, resolving issues, and reporting outcomes
• Translate market insights into actionable recommendations to support business development and strategic initiatives
• Prepare management reports and strategic materials and present updates to stakeholders

Requirements:

• Minimum 2 to 5 years of experience in finance, FinTech, insurance, HealthTech, consulting, or innovation-related fields
• Business-level Japanese language proficiency (e.g., JLPT N1) is for liaising with Japanese-speaking clients and stakeholders
• Strong communication and interpersonal skills, with the ability to engage and collaborate with internal and external stakeholders
• Strong analytical, research, and reporting capabilities
• Proven project management and multitasking abilities in a fast-paced environment
• Proficiency in Microsoft Office applications (PowerPoint, Excel, Word) and familiarity with Copilot tools
• Experience in financial institutions or FinTech companies in areas such as digital payments, cross-border remittance, digital assets, or related fields is an added advantage
• Experience in insurance or InsurTech projects involving digital transformation, AI utilization, or customer experience enhancement is an added advantage
• Experience in healthcare or HealthTech sectors, including medical data, wellness, or elderly care solutions, is an added advantage
• Experience in consulting, strategy, or digital transformation projects across financial, insurance, or healthcare sectors is an added advantage
• Experience in innovation ecosystems, venture capital, or corporate venture capital (CVC), including startup scouting and PoC initiatives, is an added advantage

To Apply, please kindly email your updated resume to
cv_madoka@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Digital S/W Eng Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Accountable for executing and driving results on large-scale efforts or multiple smaller efforts and serving as a development lead for most medium and large projects. This includes expertise with application development methodologies and standards for program analysis, design, coding, testing, debugging and implementation.

• Accountable for exhibiting a strong understanding of client core business functions.

• Required to support situations in which end user consultation is required to identify system function specifications and incorporate them into overall system design and delivery. Additionally, utilize comprehensive knowledge of multiple areas within technology to achieve technological objectives.

• Independent work style, requiring little or no guidance by more senior developers. Decisions will make a significant, measurable impact on the business goals for the client organization. During team discussions you will play a significant role with TPMs and engineering managers to determine potential risks to a schedule.

• Assist in the planning and managing of application development assignments generally involving large budgets, cross functional projects or multiple projects. This includes effectively understanding and analyzing both technical and business risks and impact.

• Expected to effectively communicate those risks to the business owners, so that they can make informed decisions.

• Accountable for providing guidance on architecturally significant efforts during the preplanning phase, and ensuring principles and best practices are followed prior to initiation of work. In doing so, closely watch and evaluate Digital roadmaps, including impacts to support upcoming journeys.

• Publish design review extensions, and provide documented guidance aligned to sprint plans and timelines.

• Be part of the design review board that will focus on the design process, search for generic patterns, and, at the same time, share best practices across the organization.

• Publish design patterns across lines of business and domain commonalities. Drive design reviews for Next Gen Architecture (NGA) and Plan of Record (POR) projects, supporting design principles and best practices.

• Participate in micro services and NGA code reviews.

• Empower SDEs and their teams by mentoring and coaching.

• Have a comprehensive understanding of the business domain, the systems, and the products in your space. Understand their accountabilities, boundaries, limitations, scale factors and the reasons behind architectural decisions.

• Provide a long-term perspective for business and technology choices; using technical judgment to vet architecture as required.

• Able to direct teams on how to develop and deliver systems that are efficient with resource usage such as hardware, runtime, performance, load, and memory requirements.

• Responsible for broader design decisions and development of long-term strategies that significantly influence the development process and standards.

• Accountable for Design Reviews of Agile and Plan of Record (POR) projects as well as accountable for Code Reviews of Next Gen Architecture (NGA) projects and are expected to elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.

• Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform.

• Drive clarity and work with complete independence as business and or technical strategy is not defined.

• Provide the corresponding architectural guidance, and conduct design reviews and code reviews based on the projects assigned to your LOB. The product definition and technical planning is out of scope.

• Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver expected results. Drive mindful discussion with business and technical stakeholders that lead to timely decisions. Participate in discussions to drive smart trade-off decisions that balance efforts, delivery timelines, features, and technical constraints. Identify and remove blockers and always find the path forward in challenging situations.

• Create plans that have a clear path to delivery. Solve for dependencies between agile and waterfall delivery efforts. Help your teams organize for delivery while maximizing resources for the greater good of the Digital organization. Understand engineering best practices and apply best practices to the software development lifecycle (SDLC)

• Accountable for Design Reviews for Citi Agile and POR projects as well as Code Reviews for the NGA projects. Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform. Elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.

• Elaborate, bring and communicate clear metrics on Design Reviews, Code Reviews, CI/CD and Design Patterns adoption.

• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them.

• Demonstrate the ability to implement continuous improvement and the induction of new technology. Demonstrate examples of influence in scrum teams beyond your own area of focus.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications: 

• 8-15 years of relevant experience in an Apps Development role or senior level experience in an Enterprise Architecture role with subject matter expert in one or more areas.

• Exhibit expertise in all aspects of technology by understanding broader patterns and techniques as they apply to Citi’s internal and external cloud platforms (AWS, PCF, Akamai)

• Lead resources and serve as a functional SME across the company through advanced knowledge of algorithms, data structures, distributed systems, networking, use of knowledge and experience to lead, architect, and drive broader adoption forward.

• Acquire relevant technology and financial industry skills (AWS PWS) and understand all aspects of NGA technology – including innovative approaches and new opportunities.

• Demonstrate knowledge on automating code quality, code performance, unit testing, and build processing in the CI/CD.

Education:

• Bachelor’s/University degree, Master’s degree preferred

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Market Segments & Services Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Product strategy and product management for key capabilities, as well as development of new capabilities and solutions based on market demand

• P&L Management (reporting and analyzing financials to ensure goals are being met)

• Assembles a holistic picture of where the product is currently, how clients view it, how it compares to competition, and where it needs to go in the future

• Drives action across the organization in order to achieve goals

• Ensures a BAU operational model is in place

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Capacity to proactively anticipate, identify and resolve problems

• Strategy oriented with ability to prioritize

• Desire to drive projects from ideation or assignment to execution

• Appetite for challenging assignments

• Bachelor's degree; 2+ years of work experience in Product Management, Market Management or Sales

Education:

• Bachelor’s/University degree

We are looking for a sharp and resourceful Support Engineer with 3 - 6 years of experience to join our team in Kuala Lumpur. You will sit at the frontline of our analytics platform investigating customer-reported issues, diagnosing problems across the full stack, and partnering with our engineering team to drive root-cause fixes. This role is ideal for someone with strong analytical and problem-solving skills who enjoys digging through logs, queries, and APIs to understand exactly what is happening and why.

You will handle a wide variety of tickets across the app, from data discrepancies and marketplace integration issues to performance, UI, and reporting questions. You will own each ticket end-to-end: reproduce the issue, identify the root cause, resolve what you can independently, and engage the development team with a clear, well-documented case when escalation is required. The goal isn’t just to close tickets — it’s to ensure each issue is solved once and feeds back into a more reliable product.

• Investigate and resolve customer-reported issues across the platform: frontend, backend, APIs, marketplace integrations, and data pipelines.
• Reproduce reported problems in a controlled environment and identify root causes through application logs, database queries, and Browser DevTools.
• Triage and prioritize incoming tickets based on customer impact, business value, and urgency.
• Act as the bridge to engineering: when escalation is required, hand off reproducible cases with clear context, business impact, and suggested next steps to minimise developer interrupt overhead.
• Collaborate with product, QA, and engineering to drive permanent fixes and reduce recurring issues.
• Maintain and improve internal runbooks, support playbooks, and customer-facing help-centre content.
• Write simple scripts and SQL queries to investigate data issues and automate repetitive support tasks.
• Spot patterns in support data and surface product improvement opportunities to the wider team.

Qualifications

• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 3 - 6 years of experience in a technical support, solutions engineering, or similar customer-facing technical role.
• Experience in NodeJs, Typescript, React, PostgreSQL, MongoDB.
• Strong analytical and problem-solving skills with a natural instinct for root-cause investigation.
• Proficient in SQL and comfortable reading AWS Cloudwatch logs to diagnose issues.
• Comfortable working with REST APIs (Postman/cURL) and Browser DevTools (Network and Console tabs).
• Excellent written and verbal communication to explain technical issues clearly to non-technical customers and to engineers.
• Ability to triage, prioritise, and stay calm under pressure across multiple concurrent tickets.
• Ability to leverage AI coding assistants to boost overall productivity.

Nice to Have

• Experience supporting B2B SaaS, analytics, or other data-heavy products.
• Familiarity with e-commerce or marketplace platforms (e.g., Amazon, Shopify, WooCommerce) and concepts such as orders, products, and categories.
• Power user of AI tools like Claude, Cursor, or similar to accelerate investigation and documentation.

• Build our support function from the ground up: you won’t inherit a playbook, you’ll write it. Define the tooling, processes, SLAs, and standards that will guide the team as we scale.
• A clear path to own and grow the department. Start as the technical anchor for support, and grow into the leader who shapes hiring, structure, and strategy as the team expands with you.
• Create impact role at the intersection of product, customers, and engineering. Your work directly shapes product quality and the customer experience.
• Work with a modern tech stack and cloud-native architecture across a global, fast-moving team.
• Grow technically and professionally, own the customer experience end-to-end and have visible influence on the product roadmap.