About EMA Travel

EMA Travel is EMAGlobal’s new B2B travel concierge platform, integrating corporate travel booking with EMA’s existing medical assistance, security response, and JourneyShield insurance infrastructure. We serve corporate clients, premium travelers, and institutional accounts who need more than a ticket — they need a protected journey.

This is a founding operational hire. You will build and own the travel agency operating engine that allows Chiron to scale, while EMA’s 24/7 assistance centres in Malaysia handle medical and security case operations.

The Role

We are looking for an experienced Travel Agency Operations Manager to lead day-to-day booking operations, vendor relationships, and service delivery for EMA's corporate and premium clients.

This is not a call centre or case management role — those functions sit with EMA’s existing assistance centres in Malaysia. This role is focused on the travel agency side of the business: ticketing, GDS operations, supplier relationships, booking quality, and client servicing standards.

You will be the operational back bone that turns EMA Travel from a concept into a functioning, professional travel agency — and you’ll work closely with the founder to shape processes from day one.

Key Responsibilities

Travel Agency Operations

•    Own end-to-end booking operations: flights, hotels, ground transport, and ancillary services

•    Manage GDS systems and ticketing infrastructure (e.g. Amadeus, Sabre, or Galileo)

•    Ensure booking accuracy, fare optimisation, and adherence to corporate travel policies

•    Establish and maintain SOPs for booking, rebooking, cancellations, and refunds

Vendor& Supplier Management

•    Negotiate and manage relationships with airlines, hotels, ground transport providers, and consolidators

•    Source competitive net fares and corporate rates to protect margin

•    Manage relationships with the GDS provider and any travel technology vendors

Client Service Delivery

•    Define and uphold service standards for corporate and premium clients

•    Act as the operational escalation point for booking-related client issues

•    Work with the founder on onboarding new corporate accounts operationally (travel policies, billing setup, reporting)

Cross-Functional Coordination with EMA Malaysia Assistance Centres

•    Build the operating handoff between travel bookings and EMA’s 24/7 assistance/case management teams in Malaysia

•    Ensure Journey Shield insurance is correctly attached and documented on every booking

•    Define clear escalation protocols for when a travel disruption becomes a medical or security case

Process& Systems Build

•    Design booking workflows, quality controls, and reporting dashboards from scratch

•    Recommend and help implement any travel booking tools or platforms needed to scale

•    Track key operational metrics: booking volume, insurance attachment rate, error rates, turnaround times

Compliance& Licensing

•    Ensure the agency operates in compliance with IATA/travel agency licensing requirements

•    Maintain accurate financial and booking records for audit and reporting purposes

Requirements

Essential

•    Minimum 5+ years’ experience in travel agency operations, with demonstrated experience managing a travel agency or a travel agency operations team (not just working within one)

•    Strong working knowledge of GDS systems (Amadeus, Sabre, Galileo, or equivalent)

•    Proven experience managing airline, hotel, and ground transport supplier relationships

•    Experience with corporate/B2B travel accounts, not purely leisure/retail

•    Strong understanding of travel agency licensing, IATA accreditation, and ticketing compliance

•    Comfortable operating in a lean, founder- led start up environment — building processes from scratch rather than inheriting them

Preferred

•    Experience integrating travel insurance products into booking workflows

•    Prior exposure to corporate duty-of-care, travel risk management, or medical/security assistance services

•    Experience working with or alongside a call center /24/7 operations team

•    Regional experience across Singapore, Malaysia, or wider Southeast Asia

Personal Attributes

•    Builder mentality — energised by setting up something new, not just running something established

•    High attention to detail; travel bookings and insurance attachment leave no room for error

•    Strong vendor negotiation instincts and commercial awareness of margin

•    Comfortable working cross-functionally with medical/security operations teams who are not travel specialists

What Success Looks Like (First 6Months)

•    Booking operations, SOPs, and quality controls fully documented and running

•    Clear, tested handoff process between EMA bookings and EMA Malaysia assistance centres

•    100% Journey Shield insurance attachment rate on eligible bookings

•    First 3–5 pilot corporate accounts onboarded and serviced to a professional standard

•    Supplier/vendor agreements in place for core airlines, hotels, and ground transport

Why Join EMA GLOBAL

•    Ground-floor opportunity to build the operating back bone of a new, well-capitalised venture

•    Backed by EMA Global’s 20+ years of medical and security assistance infrastructure across 140+ countries

•    Direct line to the founder — high ownership, high visibility, real influence on how the business is built

•    Clear path to growing into a larger operations leadership role as EMA scales regionally

Responsibilities

• Develop and implement operational policies and procedures to ensure efficient daily operations
• Manage day-to-day operations, leading the operations team and department to achieve strategic goals
• Ensure organizational processes comply with legal regulations and industry standards
• Uphold and enforce health and safety guidelines across all operational activities
• Monitor employee and team performance by providing coaching, training, and constructive feedback to drive improvement
• Manage budgets, forecast financial needs, and allocate resources effectively to meet organizational objectives
• Collaborate cross-departmentally to align operational activities with company goals
• Cultivate and maintain strong relationships with vendors and suppliers to support business needs
• Negotiate contracts with suppliers and vendors to secure favorable pricing and terms
• Optimize business travel processes by securing corporate rates, automating expense reports, and ensuring compliance
• Implement quality assurance measures for products and services, monitoring production KPIs to maintain standards
• Enhance customer service quality to improve satisfaction and loyalty
• Analyze operational data to identify opportunities for process improvements and cost savings
• Manage supply chain processes including inventory, production, sales, and sourcing to ensure smooth operations
• Optimize workflows and processes to increase efficiency and reduce costs
• Monitor manufacturing processes to ensure production of high-quality products
• Oversee staffing plans, recruitment, and training to build a capable operations team
• Report regularly on operational efficiency and quality standards to senior management
• Foster innovation and productivity by facilitating effective communication across teams
• Stay updated on industry trends and best practices to continuously improve operations
• Integrate new technologies and business processes to enhance operational performance
• Maintain service operations to ensure long-term sustainability
• Develop and lead conflict-resolution programs to manage and resolve workplace conflicts effectively

Job Scope:

• Coordinate daily operational activities and workflow planning.
• Liaise with purchasers, customers and internal departments to ensure smooth operations.
• Assist with inventory management, stock control and replenishment.
• Support order processing, fulfilment and logistics coordination.
• Prepare operational reports and maintain records.
• Assist in process improvement initiatives and operational projects.
• Handle administrative duties related to operations.

Qualifications/ Experience Required:

• Diploma or equivalent qualification.
• Relevant experience in operations, administration, logistics or inventory management preferred.
• Proficient in Microsoft Office applications.
• Good communication and coordination skills.

Job Description

• Industry/ Organization Type: Manufacturing
• Position Title: Logistics & Operations Officer (Shipping)
• Working Location: Tuas Crescent
• Working Hours: 5.25 days (Monday-Friday, 8:30AM-6:00PM; Saturday, 8:30AM-1:00PM)
• Salary Package: Basic Salary + VB + Medical Benefits
• Duration: Permanent

Key Responsibilities

• Prepare full sets of import/export documents (Airway Bill, B/L, Commercial Invoice, Packing List, Delivery Order, etc.).
• Monitor and ensure on-time delivery/receipt of all orders.
• Liaise with customers, suppliers, forwarders, and local transporters.
• Plan and coordinate daily delivery schedules; monitor vessel/flight movements.
• Handle incoming/outgoing goods; verify quantity & quality.
• Perform small packing and deliveries when required.
• Create PSA/Jurong Port import/export documents & GST permits; arrange port entry permits.
• Resolve supply discrepancies; verify invoices; manage stock inventory.
• Send PODs, follow up on signed D/Os, liaise with agents for zero-rated GST.
• Monitor vehicle maintenance; request packing material replenishment.
• Follow up on dispute supplies.
• Participate in ISO & risk management processes.
• Other ad-hoc duties as assigned.

APPLY NOW!!!

• Min. 1 year’s experience in operations/logistics/shipping.
• Knowledge of shipping documents, port procedures & GST rules.
• Strong coordination, communication & problem-solving skills.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #78235 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Company Overview

GOUGH RECRUITMENT (SINGAPORE) PTE. LTD. strives to be the leading specialist in delivering quality talent for Real Estate, Property, Development, and Construction sectors with a holistic approach.

Job Summary

Our client is looking for you to lead day-to-day operations of a major shopping mall and mixed-use asset, managing M&E systems, tenant coordination, and asset improvements to enhance operational performance and tenant experience.

Responsibilities

• Oversee daily operations of a large-scale retail-led development to ensure smooth functioning and tenant satisfaction
• Manage building services and M&E systems to maintain uptime, regulatory compliance, and optimal performance
• Lead internal teams and external contractors to deliver effective facilities management and maintenance services
• Serve as the primary contact for retail tenants, coordinating fit outs, handovers, and ongoing tenant relations
• Drive operational improvements and support asset enhancement projects to increase asset value and efficiency
• Ensure compliance with statutory regulations, safety standards, and standard operating procedures (SOPs)
• Manage budgets, service contracts, and vendor performance to optimize cost efficiency and service quality

Required competencies and certifications

• Minimum 5 years of experience managing shopping mall or retail-led mixed-use assets
• Proven background in property ownership, development, or property management companies
• Demonstrated expertise in managing retail tenants and fit out processes
• Strong working knowledge of building services and mall operations
• Ability to lead teams and engage directly with stakeholders in a confident, hands-on manner

Preferred competencies and qualifications

• Degree in Building Services, Engineering, Estate Management, or a related field

Other Information

• Opportunity to own a high-profile retail asset with visible impact on operations and tenant experience
• Exposure to asset enhancement and value-add initiatives with strong long-term career progression

Contact: abeattie@goughrecruitment.com.hk for confidential discussions

Data collected will be used for recruitment purposes only, in accordance with the Personal Data (Privacy) Ordinance. Only shortlisted candidates will be notified.

• Attend to frontline matters and be responsible when dealings with the public
• Attend to customers either by phone, face to face or electronic means
• Handle and resolve customer complaints professionally
• Keep records of customer interactions and transactions
• Update and maintain proper database and information system accurately
• Ascertain all relevant information received are accurate for proper registration
• Perform thorough customer verification and validation
• Responsible in collecting, verifying and managing information / data on the exhumation site area to ensure accuracy
• Perform field work operations at the cemetery
• Manage counterparts involved in the project implementation in accordance with the existing regulations
• Responsible to serve clients with utmost professionalism and efficiency
• Work in close coordination with contractors and diggers to ensure quality of work
• Communicate effectively with next-of-kin and families from diverse background
• Monitor and report on the rapidly changing conditions and environment at the exhumation site and ensure safety regulations are in place
• Demonstrate high level of maturity when faced with various challenges, obstacles and manage them with patience and diligence

Job Requirements

• Candidate must possess at least ‘O’ Levels/NITEC/Diploma in any field, preferably with hospitality or WSQ training for PGEMS. Past experience in field work and operational settings will be an added advantage. Entry level candidates are welcome to apply.
• Excellent interpersonal skills with the ability to remain calm and composed when dealing with difficult clients
• Possess the initiative to complete tasks and is meticulous, with an eye for details
• Class 3 driving license preferred
• Microsoft Office skills especially in Microsoft Word, Excel & PowerPoint

The Role:

As Senior Associate, Credit Risk Operations, you will be conducting credit risk reviews of Airwallex’s clients within a team environment. The team works collaboratively with merchants, business development teams, transaction risk analysts, compliance and legal departments to support growth objectives while mitigating and managing risk

Responsibilities:

1. Assess merchant’s credibility in both onboarding and monitoring workflows, by verifying and analyzing merchant’s business information and financial statements.

2. Provide tailored credit risk recommendations that mitigate Airwallex’s exposure while facilitating partner company growth

3. Prioritize and process the review of incoming applications to verify their accuracy and integrity, interpret them so that they are concise, exact, integral, in compliance with the policy, and register them accurately and in a timely manner

4. Deliver insights to support key business decisions ranging from onboarding strategies to pricing analysis and product launches

5. Lead process improvements to help the team deliver on key performance indicators and meet service level agreements

6. Provide feedback on data, tools, 3rd party vendors etc. for continuous ops efficiency improvement, along with on-going enhancements of policies and procedures.

Qualifications:

1. 5 years of relevant experience with knowledge of commercial credit underwriting, financial statement analysis, and cash flow forecasting

2. Knowledge of merchant acquiring services and the payment processing industry

3. Effective communication skills; attention to detail

4. Be a team player, with strong interpersonal and communication skills, both written and verbal

5. Be highly curious and thoughtful - a proactive self-starter with a sense of urgency and bias for action, under a fast-paced environment

6. Be comfortable with complex data and analytics to draw meaningful insights. An understanding of SQL is preferred for this role.

• Managed shipment coordination and documentation for import, export, and local sales operations, ensuring timely and accurate processing.

• Liaised with suppliers, customers, and logistics partners to facilitate smooth order fulfillment and delivery activities.

• Prepared and issued invoices, proforma invoices, and supported Letter of Credit (LC) documentation and processing.

• Generated management reports, including stock, sales, and open order reports, to support business monitoring and decision-making.

• Provided operational and administrative support across departments, adapting to evolving business needs and reporting directly to the Managing Director.

Requirement:

• Possess 3–4 years of operations experience, preferably in import/export or trading environments, with knowledge of Letter of Credit (LC) processes being an added advantage.

Additional Information:

• Up to $3500

• Located in Tuas (Near Tuas West Road MRT)

We regret that only shortlisted candidates will be notified.
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972

Job Description

• Industry/ Organization Type: Wholesaler
• Position Title: Driver cum Operations Executive
• Working Location: Upper Thomson
• Working Hours: 6 days (Tue – Sun, 7.30am – 6.30pm)
• Salary Package: Basic salary up to $2,500 + OT + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Check the quality of all fresh groceries received (fruits, vegetables, meats)
• Pack fresh groceries hygienically and accurately
• Track stock levels and ensure supplies are available
• Prepare logistics for the next day (e.g. fill ice packs)
• Support with other related tasks
• Prepare customers’ orders in a timely, accurate, and clean manner
• Deliver groceries by hand to customers’ doorsteps
• Collect and return customers’ grocery boxes to the main office
• Communicate clearly with the customer service team about estimated delivery time

APPLY NOW!!!

• Preferably holds a Class 3 Manual driving license with relevant experience
• Comfortable handling meat products (protective gloves and apron provided)
• Comfortable working in a fast-paced environment
• Able to stand for long periods
• Willing to do overtime if needed

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #76614 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

About CapBridge

CapBridge, a member of FOMO Group, is a leading digital investment platform headquartered in Singapore. As a Capital Markets Services licensee, CapBridge is regulated by the Monetary Authority of Singapore (MAS) to offer top-tier funds, digital asset funds, stocks, bonds, equities, and arrange life insurance products. It provides mass affluent, HNWIs, and institutional clients with seamless access to both private and public markets, meeting clients' diverse asset allocation needs.

For more information, please visit www.capbridge.sg.

For recruitment inquiries, contact recruitment@fomopay.com.

Join and Grow with us!

At FOMO Group, we are dedicated to redefining what is possible in digital payments, global banking, investment solutions, and tokenized assets. We seek forward-thinking individuals who share our passion for innovation and are eager to lead industry disruption. As part of our transformation journey, you will work alongside visionary leaders with a proven track record of shaping the future of finance.

We believe in unlocking the potential of every individual. We offer an inclusive, supportive, and continuous learning culture where everyone can grow to their full potential and achieve their personal and professional goals. Join our team and be part of an exciting evolution in the industry.

For more information, please visit www.fomogroup.com.

About the Role

As a key contributor to our fiduciary operations, you will support the end-to-end safeguarding of cash, securities, and digital assets while ensuring rigorous compliance with MAS regulatory frameworks. You will play a vital role in administering SPV and trust structures, maintaining audit-ready documentation, and executing precise asset movements. This role is designed for a detail-oriented professional with a strong operational mindset who is ready to take ownership of complex workflows in the evolving landscape of traditional and tokenized finance.

Key Responsibilities:

● Custody & Asset Safeguarding: Support the end-to-end lifecycle for traditional and digital assets, overseeing reconciliations, corporate actions, and the establishment of robust segregation frameworks.

● Fiduciary Oversight: Support trustee administration for SPVs and trusts, interpreting complex deeds to monitor issuer obligations, covenants, and formal trustee actions.

● Regulatory & Risk Governance: Support the team for MAS compliance (SFA, FAA, TCA); partner with Compliance on inspections and maintain rigorous incident remediation plans.

● Onboarding & AML Oversight: Direct the due diligence and KYC/KYB assessments for issuers and intermediaries, ensuring all counterparties align with internal risk appetite.

● Reporting & Audit Readiness: Serve as the primary contact for auditors and regulators, ensuring all records are inspection-ready and presenting periodic governance reports to senior management.

● Strategic Transformation: Lead workflow automation and UAT for new systems, translating regulatory requirements into scalable operational designs for new asset classes.

Requirements:

● Experience: 0–3+ years in Custody Operations, Trustee Administration, or Asset Servicing.

● Regulatory Expertise: Deep knowledge of MAS frameworks (SFA, FAA, Trust Companies Act, and relevant Notices).

● Technical Breadth: Experience with SPV structures and capital markets; exposure to Digital Assets or Tokenized Securities is a strong advantage.

● Operational Mindset: Demonstrated ability to act as an independent control owner with a high degree of "audit-ready" documentation discipline.

● Industry Background: Prior experience in regulated FinTech, Trust Companies, or Fund Administration is highly preferred.

● Language: Proficiency in spoken and written Mandarin is required to effectively manage accounts and provide support for our predominantly Mandarin-speaking clientele.

Our Perks and Benefits:

● Competitive Compensation and Benefit Package

● Group Hospitalisation and Medical Insurance

● Fun and Dynamic Environment with plenty of learning and growth opportunities

● Career Advancement

● Professional Development Training Workshops

● Team Building Sessions

Trade Operations Executive (Commodities Trading)

Join a reputable international commodities trading company and be part of a dynamic team supporting global trade operations.

Responsibilities:

• Coordinate and monitor commodity trading transactions from contract to shipment completion.

• Review contracts and ensure accurate execution of trade terms and obligations.

• Handle trade finance documentation, including Letters of Credit (LC), DP/DA, and payment processes.

• Coordinate with suppliers, customers, shipping agents, and internal teams to ensure smooth cargo movements.

• Prepare and verify shipping documents, invoices, and settlement records.

• Monitor receivables, payables, freight, and other transaction-related costs.

• Resolve operational issues and support timely delivery of shipments.

• Maintain strong working relationships with customers and business partners.

• Support process improvements to enhance operational efficiency.

Requirements:

• Diploma or Degree in Business, Supply Chain, Logistics, International Trade, Finance, Economics, or related fields.

• 1–3 years of experience in trade operations, shipping, logistics, supply chain, or commodities trading.

• Fresh graduates with relevant internships are welcome to apply.

• Familiarity with trade finance instruments such as LC, DP, and DA is an advantage.

• Strong attention to detail and ability to manage multiple tasks.

• Good communication and coordination skills.

• Proficient in English and Mandarin to liaise with Chinese-speaking stakeholders.

Interested candidates, please send your updated resume to:
ivytan@jobally.com.sg

EA Licence No: 18C9228

As part of the Operations Team, the role supports Regional Underwriters.

• 5-10 years of relevant experience in the Insurance industry
• Knowledge and understanding of Property or Energy Insurance is mandatory
• Ability to manage a small team
• Certification in Business Process Improvement, eg-Six Sigma.
• Strong user skills in Microsoft Office Package (special focus on Excel and PowerPoint)
• Track Record in managing demanding stakeholders
• Excellent communication skills - reading, written and verbal
• Strong analytical skills and attention to detail

Key Responsibilities:

• To support operations activities to accurately reflect the terms and conditions of business written in the systems
• To mainly manage property deals in close collaboration with the Underwriter
• To support the Underwriting team with renewal preparation (deal analysis of renewal accounts) and endorsement triaging and preparation
• To prepare and issue documents (binders, policies, endorsements, and certificates) to customers
• To issue invoices where required, including Insurance Premium Tax calculations
• To be in contact with customers and brokers regularly and attend customer and broker meetings

Job Purpose

Responsible for operational training administration and compliance across Operations and Engineering functions. Ensures all mandatory certifications, licences, and regulatory training requirements are maintained accurately and audit-ready.

Key Responsibilities

1.    Operational & Engineering Training

• Coordinate training programmes for Operations and Engineering teams
• Administer mandatory training requirements (e.g. safety, equipment handling, process training)
• Maintain training schedules aligned to production and operational needs
• Partner with line managers to ensure workforce training readiness

2.    Certification & Licence Management

• Maintain and track mandatory licences and certifications, including: First Aiders, Forklift operators and Safety and regulatory certifications etc.
• Monitor expiry dates and coordinate renewals
• Ensure compliance with local regulatory and internal audit requirements

3.    Training Administration

• Manage end-to-end training logistics, enrolment, and attendance tracking
• Maintain training records in LMS or central trackers
• Ensure accurate documentation for all training activities

4.    Compliance & Audit Readiness

• Ensure all training documentation is complete and audit-ready
• Support internal and external audits relating to training compliance
• Track mandatory training completion rates and escalate gaps

5.    Reporting & Continuous Improvement

• Prepare regular reports on training completion and compliance status
• Support process improvements to enhance training tracking and effectiveness

Job Requirements

1. Diploma/Degree in Human Resources, Business Administration, or related field
2. 1–3 years of experience in HR operations, training coordination, or L&D support
3. Exposure to manufacturing / engineering / semiconductor environment preferred
4. Strong organisational and coordination skills with attention to detail
5. Good communication skills, with ability to work with technical stakeholders
6. Proficient in MS Office; experience with LMS or training systems is an advantage
7. Hands-on, proactive, and able to manage multiple priorities in a fast-paced environment

Company Overview

Nexus Bridge AI Pte. Ltd. is a Singapore-based digital growth and AI solutions company focused on helping local businesses improve customer acquisition and revenue growth through TikTok local services, short-form video content, merchant onboarding, and AI-powered marketing.

Job Summary

Lead TikTok Growth & Creator Operations to build scalable frameworks for content growth, creator management, merchant branding, and operational excellence supporting Singapore and regional expansion.

Responsibilities

Content Growth & Strategy

• Develop and implement TikTok content growth frameworks to increase audience engagement and conversion rates
• Establish traffic acquisition methodologies to drive targeted customer inflows
• Design scalable content systems to support sustained growth and performance improvements
• Analyze content performance data to optimize conversion outcomes

Merchant IP Development

• Create merchant personal branding strategies to enhance market presence
• Develop merchant IP positioning frameworks to differentiate offerings
• Design content-to-revenue growth models that link content efforts to business results

Creator & Influencer Operations

• Recruit and manage creators and influencers to build a robust creator ecosystem
• Develop and deliver creator training frameworks to enhance creator capabilities
• Establish creator performance management systems to monitor and improve output
• Build scalable creator operation SOPs to standardize processes and increase efficiency

TikTok Local Services Operations

• Develop merchant growth methodologies tailored to TikTok local services
• Design customer acquisition frameworks to expand merchant reach
• Establish SOPs for TikTok vouchers and local services to ensure operational consistency

Training & Capability Development

• Train local employees and operational teams to build internal capabilities
• Develop comprehensive internal SOP documentation for operational clarity
• Conduct workshops and training sessions to transfer industry best practices
• Implement proven operational methodologies adapted to the Singapore market

Industry Research & Innovation

• Monitor emerging trends within TikTok, Douyin, and short-form video ecosystems to identify innovation opportunities
• Identify new growth opportunities and content models to maintain competitive advantage
• Introduce and adapt proven operational methodologies for local market success

Required competencies and certifications

• Minimum 5 years of experience in short-form video operations, content strategy, creator management, or digital growth
• Strong understanding of content growth systems and customer acquisition methodologies
• Experience managing teams and training personnel
• Ability to develop operational frameworks and SOPs
• Strong project management and execution capabilities

Preferred competencies and qualifications

• Experience with TikTok, Douyin, creator ecosystem, or local services operations
• Expertise in merchant IP development
• Experience managing creator networks
• Knowledge of TikTok Local Services operations
• Familiarity with short-form video growth systems
• Experience in China market content operations
• Involvement in cross-border digital growth projects

Other Information

• Location: Singapore
• Employment Type: Full-Time
• Monthly Salary: SGD 13,000 – SGD 15,000
• Application: Please submit your resume and relevant project portfolio to: hello@nexusbridgeai.sg

At Canossaville Preschool, we believe in forming the hearts and minds of children so that they will be empowered learners and compassionate leaders. To achieve this, we believe in having close partnerships with our families and stakeholders of the child so that he/she will receive holistic care and education.

Being part of the preschool team, you will report to the Vice Principal and be responsible for coordinating the day-to-day administrative and operational functions of the Preschool.

As the first point of contact for parents, children and visitors, you will play a key role in ensuring smooth centre operations, regulatory compliance, excellent customer service and a safe, well-maintained learning environment. You will work closely with the Principal, Vice Principal, teachers, central departments, and external vendors to ensure the efficient delivery of preschool operations. The role also requires support for school and Canossian Village events, including those conducted after office hours or on weekends when required.

Critical Work Tasks

Cleanliness and Maintenance: Premises and Facilities

• Work with in-house and outsource cleaners to ensure cleanliness of the school premises
• Create and manage cleaning checklists to work closely with cleaning staff
• Ensure that the Environment Protection Requirements are met as laid out by the regulatory authorities (ECCC)
• Monitor staff weekly cleaning checklists and keep softcopy
• Assist in inspection preparation (NEA/ECDA)
• Coordinate with Estate Management to report, schedule and follow up on maintenance works to ensure timely completion
• Coordinate with vendor on bi-monthly School Disinfection
• Conduct regular premise checks to ensure safety for students and staff

Food-Related

• Coordinate menu planning and implementation with the kitchen team to ensure healthy and nutritious meals for children and staff
• Oversee and work with kitchen staff to ensure adherence to daily menu
• Coordinate mealtimes during special occasions, half day closures, schedule changes, etc.
• Order groceries on a weekly basis, monthly and adhoc basis coordinating with central Admin Office
• Work with OSO and VP to prepare for food and hygiene audit checks
• Order food and supplies for staff connect and events, etc.

Fire Safety and First Aid

• Work closely with Preschool Principal and Estate Management to coordinate half-yearly Fire Drills in accordance with ECDA requirements
• Conduct regular checks to ensure fire safety standards for students and staff
• Conduct regular checks on First Aid Boxes to ensure validity of supplies
• Ensure supplies in First Aid Boxes are sufficient and to replenish where required
• Track validity of CPS Staff’s Child First Aid Certification and work with HR to ensure timely renewal of Certification before expiry date

Stakeholder Liaison

• Act as first point of contact for parents and visitors
• Provide accurate information on preschool programmes, fees, and enrolment procedures
• Manage and respond to all centre enquiries (calls, emails, walk-ins, inbox)
• Handle parent communication and ensure timely follow-up
• Update any concerns or requests brought up by parents to VP/P and escalate any urgent matters if needed
• Share notices and updates veted by VP/P to parents

Enrolment

• Maintain waitlist and update enrolment records
• Coordinate school tours and parent follow-ups
• Ensure completion of enrolment documentation
• Process enrolment and withdrawal administration with VP approval
• Flag and escalate special cases to VP/Principal

Administration

• Manage data entry in ECDA CMS and LittleLives
• Maintain student records, contact lists and files
• File and organise documents (children’s records, attendance, etc.)
• Maintain centre documentation, SOPs, filing system and audit readiness
• Assist with attendance and event responses
• Maintain inventories, databases and centre records, including student files, allergy records, contact lists and other operational documents
• Ensure proper document control and PDPA compliance
• Responsible for proper storage of stationery, uniform, craft materials
• Perform general administrative and clerical duties
• Support the smooth execution of daily centre operations
• Prepare staff attendance summaries where required

Vendor Management

• Coordinate and manage service providers and vendors (e.g. transport, photography, field trips, HPB and maintenance contractors)
• Schedule and coordinate maintenance works with estate team and contractors
• Ensure servicing schedules are followed and documentation is completed
• Monitor cleanliness, pest control and disinfection schedules

Procurement

• Procure supplies including educational materials, stationery, uniforms, household items, kitchen supplies and capital expenditure items in accordance with the approved budget
• Prepare Expenditure Requisition Forms and obtain price quotations from suppliers
• Ensure purchases are made in accordance with the approved budget and procurement policies

Supporting Centre Operations

• Support organization of events at CCCS/CPS
• Support teachers during emergencies
• Support daily centre operations including attendance, health checks and dismissal
• Supervise children during excursions and transition periods
• Ensure smooth daily operational flow of the centre
• Support centre opening and closing operational readiness
• Respond to operational issues promptly and escalate significant matters to the Vice Principal or Principal where necessary

Compliance

• Coordinate and maintain ECDA licensing documentation and audit readiness
• Support NEA/ECDA inspections and prepare required records
• Maintain PDPA compliance in handling data and records

General

• Perform any other duties as assigned by the Vice Principal or Principal

Education and Experience

• Minimum GCE “O” level
• At least 1 to 2 years of relevant work experience in a preschool setting

Technical Skills and Competencies

• Must be proficient in Microsoft Office
• Be IT savvy
• Possess knowledge and use of various digital and social media platforms
• Able to multi-task, is resourceful, well organised and meticulous in handling databases and tasks
• Enjoy working with young children and is passionate about preschool education
• Be First Aid and ECC certified

Generic Skills and Competencies

• Excellent interpersonal and communication skills 
• Ability to collaborate, build and maintain strong relationships with different stakeholders 
• Ability to contribute to a positive work and team culture where members strive for the highest standards of service delivery and care 
• Ability to adapt to change and a willingness to embrace new strategies and ways of working 
• Ability to work independently with minimal supervision 
• Ability to work effectively in a team-oriented environment 
• Ability to multi-task and prioritise responsibilities  
• Effective analytical and problem-solving skills
• Strong organisational and time management skills 
• Demonstrated professionalism and a strong work ethic