Total 118 support analyst job vacancies in D26 Upper Thomson, Springleaf

[Job ID: 1600984]

Responsibilities

• Handle customer enquiries and technical issues via phone, email, chat, or ticketing system with timely and professional support
• Troubleshoot and resolve issues across software, hardware, network, and application layers using structured root cause analysis
• Maintain and update technical documentation, troubleshooting guides, and FAQs to support knowledge sharing and efficiency
• Collaborate with development, QA, and product teams to escalate and resolve complex technical issues
• Assist in testing new features, enhancements, and fixes; provide feedback to improve product quality
• Support customer onboarding, including product setup, configuration guidance, and best practices
• Stay updated on product knowledge, tools, and industry trends through continuous learning
• Ensure all support cases meet defined SLA response and resolution timelines
• Perform any ad-hoc duties as assigned

Requirements

• Strong understanding of IT systems, networks, and applications
• Knowledge of TCP/IP, OSI model, DNS, routing, switching, and common network protocols
• Good verbal and written communication skills with ability to explain technical concepts clearly
• Strong analytical and troubleshooting skills with root cause analysis capability
• Customer-focused mindset with patience and professionalism
• Ability to work effectively in cross-functional teams and escalate issues appropriately
• Strong documentation skills for creating clear technical guides and knowledge base articles
• Fast learner with ability to adapt to new technologies and tools
• Commitment to meeting SLA targets for response and resolution times

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771

HRIS Business Analyst - Banking & Finance Industry

Summary

The HRIS Business Analyst is responsible foroverseeing, optimizing, and advancing Human Resources Information Systems inthe Bank. Leveraging extensive industry experience and deep HRIS expertise,this role ensures HR technology supports operational excellence, regulatorycompliance, and data integrity. The HRIS Business Analyst partners withRegional HR CoE’s, IT, Country HR and business units to deliver robust,scalable HRIS solutions tailored to the complex needs of the financial sector.

Key Responsibilities

• Lead end-to-end analysis, design, and implementation of HRIS enhancements, integrations, and new functionalities specific to banking and finance.
• Act as a subject matter expert on HRIS best practices, data security, and regulatory compliance (e.g., SOX, GDPR) for financial institutions.
• Support large-scale HRIS implementation, including system migrations, upgrades, and integrations with payroll, benefits, and compliance platforms.
• Drive data conversion and ensure the highest standards of data integrity, confidentiality, and compliance with industry regulations.
• Develop, interpret, and present complex HRIS reports and analytics to support workforce planning, compensation, and strategic HR initiatives.
• Provide expert-level support, training, and documentation for HRIS users across HR, payroll, risk, and compliance teams.
• Collaborate with external vendors and internal IT teams to resolve technical issues, optimize system performance, and drive innovation.
• Identify, recommend, and implement process improvements and automation opportunities within HRIS and related HR functions.
• Stay abreast of industry trends, emerging technologies, and regulatory changes to ensure HRIS solutions remain compliant and competitive.

Qualifications

• Bachelor’s degreein Human Resources, Information Systems, Business Administration, or related field.

• Minimum 10 years of progressive HRIS experience, with at least 3 years in banking or financial services.

• In-depth knowledge of leading HRIS platforms (e.g., Workday, Oracle HCM, SAP SuccessFactors) and their application in the financial sector. Workday implementation experience preferred.

• Demonstrated success managing complex HRIS projects, system integrations, and process improvements.

• Strong analytical, problem-solving, and project management skills.

• Expertise in regulatory compliance, data security, and risk management with in financial services.

• Excellent communication, stakeholder engagement, and leadership abilities

Find Out Even More At: https://tinyurl.com/mindflex-ft-info
Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)
Quick Apply: You may send your Resume/CV to recruitment@singaporetuitionteachers.com or apply via MyCareersFuture.

About Us:
MindFlex Education Pte Ltd is Singapore's #1 and largest Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with no overtime culture.
We are currently expanding and looking for fresh & enthusiastic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to for this role and we would love to get in touch with you!

Job Scope:
- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency
- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp, etc)
(no cold-calling at all!)
- Assist clients in shortlisting and recommending suitable tutor profiles based on their criteria
- Coordinate and arrange 1st tuition lesson for both clients and tutors
- Follow-up with any necessary administrative support and after-sales service
- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:
- Friendly, Passionate and Energetic Team Player
- Organized and Good Administrative Skills
- Responsible and Strong Work Ethic
- Decent Typing Speed and Computer Skills
- Polite, Patient and Good Customer Services Skills
- Able to Commit for Minimum of 1 Year
- Poly & University Fresh Graduates are welcome, no experience required

Salary:
- Competitive salary structured towards helping employees grow with the company
- Base salary starts from $2,800-$3,100/Month + CPF
- Consistent monthly bonuses of $200-$800/Month + CPF
- Management positions available for candidates identified with leadership potential (Base ranges from $3,800-$4,000/Month)
- Clear Salary Progression & Annual Salary Review (Min 5-15%)

Working Hours:
- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekends
- 9.00am - 6.30pm
- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:
- Fun Working Environment with a Warm Company Culture
- Casual Working Attire, Relaxed Setting
- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games, Massage Chair, Fully-stocked Pantry, etc.)
- Company Meals / Outings / Events / Bonding Activities
- Full Leave Benefits: PH, Annual Leave, Sick Leave
- Career Progression and Low Staff Turnover Rate
- Bright Hill MRT (Thomson-East Coast Line) at Doorstep of Office

Others:
- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face
- Signing of Non-Compete contract will be required upon successful employment

Job Responsibilities:

• To support marcomms work in Student Development Office (SDO), for a critical period in July till Sept
• SDO will organise the NP Inter-School Games and Poly Forum 2026 from July to September, temporary staff can assist with design, social media, and on-ground operations support

Pre-requisites:

• Experience in marcomms, project management, and social media

Working Hours:

• 08:30am - 06:00pm, Mon - Thu
• 08.30am - 5:30pm, Fri
• No duty on Weekends or Public Holiday

Kindly note that this is an hourly paid position.

SISTIC is Singapore's leading ticketing and event management platform, supporting events across arts, culture, sports, and entertainment. Our Analytics & Data Science team works with promoters, venues, and internal stakeholders to turn ticketing data into clear insights that support better decisions.

As part of AXS, a global leader in ticketing and live event technology, and the wider AEG network, SISTIC combines strong local market knowledge with access to international ticketing expertise, technology, and live entertainment capabilities.

ROLE OVERVIEW

We are looking for a junior-to-mid level Business Analyst, Data & Insights to support the Data team in turning business questions into useful reporting, analysis, and recommendations. This role is ideal for someone who enjoys working with data, asking practical business questions, and communicating findings clearly to non-technical stakeholders.

Working closely with the Data Lead and data engineer, you will help scope reporting requests, clarify basic metrics and definitions, validate data outputs, support dashboard improvements, and prepare insight summaries for client presentations, management briefings, and internal discussions.

ROLES AND RESPONSIBILITIES

Business Analysis, Requirements & Stakeholder Management

▸  Work with internal stakeholders to understand business questions, reporting needs, and decision-making context.

▸  Help translate stakeholder requests into clear analytical briefs, data requirements, and reporting specifications for the Data Team.

▸  Clarify objectives, assumptions, metric definitions, and expected outputs with guidance from the Data Lead.

▸  Coordinate with commercial, marketing, client service, and data teams to keep analytics requests moving and ensure outputs are practical and timely.

Reporting Products, Dashboards & Process Improvement

▸  Support the maintenance and improvement of internal BI dashboards covering sales, patron behaviour, campaign performance, and client activity.

▸  Gather user feedback, note reporting gaps, and document simple dashboard improvement requests.

▸  Assist standardizing recurring reporting templates, metrics, and workflows to improve consistency and reduce manual effort.

▸  Check dashboard outputs, data extracts, and recurring reports against source data before circulation.

Data Analysis, Insights & Recommendations

▸  Analyse patron, sales, campaign, and event performance data to identify useful trends, patterns, and opportunities.

▸  Use existing patron segmentation frameworks to interpret lifecycle groups such as high-value, at-risk, and lapsed patrons, and translate findings into practical next steps.

▸  Support behavioural analyses covering genre preferences, booking patterns, group size, attendance frequency, spend behaviour, and Culture Pass usage.

▸  Summaries analytical findings into clear observations and recommended next steps for client, management, or internal discussions.

Client Deliverables & Business Reporting

▸  Prepare business-ready data packs, insight summaries, and reporting outputs for assigned promoter clients, venues, and internal stakeholders.

▸  Support ad-hoc analyses such as patron retention studies, genre gateway analysis, cohort comparisons, and campaign reviews.

▸  Present findings in plain language, connecting data observations to business implications and suggested actions.

▸  Ensure reports are accurate, consistent, and appropriate for the intended audience, whether for client presentations, management briefings, or internal reviews.

Documentation& Best Practices

▸  Document business rules, metric definitions, reporting logic, assumptions, and data checks in a clear and organised manner.

▸  Write clear SQL and Python code where required, with support from the Data Lead and data engineer.

▸  Adhere to SISTIC's data governance and confidentiality standards, maintaining clear records for patron-level and commercially sensitive data work.

KEY OUTPUTS

▸  Analytical briefs, data requirements, and reporting specifications for dashboard or analysis requests.

▸  Dashboard improvement notes, metric definitions, validation checks, and user feedback summaries.

▸  Client analytics reports, management summaries, and data packs that translate findings into practical business recommendations.

▸  Standardised reporting templates and improved workflows for recurring client, management, and internal analytics outputs.

▸  Ad-hoc analyses, patron segmentation outputs, and insight summaries in response to stakeholder questions and business priorities.

SKILLS AND EXPERIENCE REQUIRED

Business Analysis & Communication

▸  Ability to understand business questions and translate them into clear analytical tasks with guidance.

▸  Good communication and stakeholder management skills, with confidence working across business and technical teams.

▸  Comfortable documenting metric definitions, reporting requirements, workflow notes, and validation checks.

▸  Able to explain data findings in a practical, easy-to-understand way.

Technical Aptitude

▸   Degree or diploma in Business Analytics, Data Science, Statistics, Computer Science, Economics, Information Systems, or equivalent.

Data Handling:

▸  Working knowledge of SQL for querying data, and basic Python or similar tools for data manipulation and analysis. Big Query experience is a plus.

▸  Familiarity with BI or visualisation tools such as Apache Superset, Tableau, or Power BI.

▸  Comfortable interpreting basic segmentation outputs and analytical summaries.

▸  Strong Excel skills for data validation, reconciliation, formatting, and ad-hoc analysis, including VLOOKUP and Pivot Tables.

Preferred

▸  Some exposure to business analysis, product analytics, reporting operations, dashboards, or analytics project work.

▸  Experience preparing simple analytical summaries, reporting notes, user stories, or client-facing reports from data.

▸  Prior internship or work experience in ticketing, media, e-commerce, retail, consulting, business analytics, or a consumer-facing analytics environment.

Professional Attributes

▸   Confidentiality & Integrity: You will handle sensitive commercial data —ticket sales, patron demographics, and revenue figures. A strict adherence to data privacy, confidentiality, and professional discretion is a mandatory requirement for this role.

▸   Attention to Detail: A 'measure twice, cut once' mindset. You double-check your queries and outputs to ensure accuracy before passing work to the Data Lead or out to clients.

▸   Commercial Curiosity: A genuine interest in understanding patron behaviour, client needs, and the events ecosystem — you ask sharp questions and look for the business meaning behind the data.

▸   Clear Communicator: You can turn a stakeholder request into a clear brief, and a data table into a sentence a promoter or senior manager would immediately understand.

▸   Collaborative: You work well across teams and communicate proactively when priorities shift or data looks unexpected.

WHAT WE OFFER

▸   Exposure to real-world business analysis and analytics work across client reporting, dashboard improvement, patron behaviour analysis, and commercial decision support.

▸  Direct collaboration with the Data Lead and a small, high-trust team where your ability to connect business needs with data outputs will have immediate impact.

▸  A clear path to build stronger business analysis, reporting, analytics delivery, and stakeholder management skills as SISTIC's analytics capability grows.

▸  Access to one of Singapore's richest live-event patron datasets, spanning arts, entertainment, sports, and cultural programming.

▸  A role that develops your business analysis, technical, commercial, and communication skills in equal measure.

Application Note

To facilitate screening, please explicitly include a proficiency rating (Beginner / Intermediate / Advanced)for the following in your application: SQL, Python, and any BI tools used.

We are seeking a highly analytical and results-driven Business Analyst to support our team of Financial Consultants in driving business growth, operational efficiency, and client engagement. The successful candidate will be responsible for analyzing business performance, identifying growth opportunities, streamlining processes, and providing data-driven insights to support strategic decision-making.

This role offers exposure to business strategy, financial planning, client acquisition initiatives, and performance management within a dynamic financial services environment.

• Analyze sales performance, business trends, and client portfolio data to identify opportunities for growth and improvement.
• Monitor and track key business metrics, productivity indicators, and consultant performance against targets.
• Prepare business reports, dashboards, and presentations for management and financial consultants.
• Support strategic planning initiatives through data analysis, forecasting, and market research.
• Evaluate marketing campaign effectiveness and recommend strategies to improve lead generation and conversion rates.
• Conduct competitor and industry analysis to identify emerging trends and business opportunities.
• Collaborate with managers to improve client engagement, retention, and service delivery processes.
• Manage and maintain databases, business records, and performance tracking systems.
• Identify process improvement opportunities and support digital transformation initiatives.
• Coordinate cross-functional projects and ensure timely completion of deliverables.

Requirements

• Bachelor's Degree in Business, Finance, Economics, Analytics, or related disciplines.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, Power BI, Tableau, or similar reporting tools.
• Excellent communication and presentation skills.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Ability to interpret data and translate findings into actionable business recommendations.
• Willingness to learn

We are looking for 4 motivated locals to join us as a Junior L2 Production Support Analyst on a 1 year contract, assisting in the smooth operation and maintenance of our client's banking applications.

This role will collaborate closely with development teams to perform system health checks, support application recovery, and handle production-related tasks.

If you are a local candidate with 1 - 2 years working experiences as Application/Production support in Bank or Financial Institute, possess strong hands-on expertise in SQL and Linux, and willing to work rotating shift hour (including nights, weekends, and public holidays), we encourage you to apply for this opportunity.

Please note that shift patterns may change to 12 hour shifts based on business requirements.

Location: Changi Business Park

Salary inclusive of allowance: Up to $4500 (Depend on experience and Company do not provide bonus)

Shift Schedule (Need to support including night shift, weekends and public holidays):

• Morning shift: 6am to 3pm
• General shift: 9am to 6pm
• Afternoon shift: 2pm to 11pm
• Night shift: 10pm to 7am
• NOTE: Shift timing is subjected to change to 12 hour shifts

Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

Requirements:

• Singaporean
• Degree in IT / Computer Science
• 1 - 2 experiences in Application/Production Support in Bank or Financial Institute
• Possess strong hands-on expertise in SQL and Linux
• Hands-on experience supporting applications on Linux platforms
• Willing and able to work rotating shifts, including nights, weekends, and public holidays, with shift schedules subject to change to 12-hour shifts.
• Need to have eagerness to learn and perform with commitment
• Able to commit for a 1 year contract
• Need to serve 2 months notice if hired for this role
• Must clear client security & pre-employment checks before onboarding

Responsibilities:

• Experience in Unix commands , SQL queries
• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

Please study the link before applying, as you will be required to complete an assessment test as part of the application process.

Unix: https://www.oracle.com/virtualization/technologies/vm/downloads/virtualbox-downloads.html (free download for practising Unix)

Unix: https://upload.wikimedia.org/wikipedia/commons/7/79/Unix_command_cheatsheet.pdf

https://learnsql.com/blog/sql-basics-cheat-sheet/

SQL: Google 100 SQL interview questions for application support in banking.

ES Recruitment Pte Ltd (09C4235)

Hong Chiew Guat (R1219860)

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

The Digital S/W Eng Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Accountable for executing and driving results on large-scale efforts or multiple smaller efforts and serving as a development lead for most medium and large projects. This includes expertise with application development methodologies and standards for program analysis, design, coding, testing, debugging and implementation.

• Accountable for exhibiting a strong understanding of client core business functions.

• Required to support situations in which end user consultation is required to identify system function specifications and incorporate them into overall system design and delivery. Additionally, utilize comprehensive knowledge of multiple areas within technology to achieve technological objectives.

• Independent work style, requiring little or no guidance by more senior developers. Decisions will make a significant, measurable impact on the business goals for the client organization. During team discussions you will play a significant role with TPMs and engineering managers to determine potential risks to a schedule.

• Assist in the planning and managing of application development assignments generally involving large budgets, cross functional projects or multiple projects. This includes effectively understanding and analyzing both technical and business risks and impact.

• Expected to effectively communicate those risks to the business owners, so that they can make informed decisions.

• Accountable for providing guidance on architecturally significant efforts during the preplanning phase, and ensuring principles and best practices are followed prior to initiation of work. In doing so, closely watch and evaluate Digital roadmaps, including impacts to support upcoming journeys.

• Publish design review extensions, and provide documented guidance aligned to sprint plans and timelines.

• Be part of the design review board that will focus on the design process, search for generic patterns, and, at the same time, share best practices across the organization.

• Publish design patterns across lines of business and domain commonalities. Drive design reviews for Next Gen Architecture (NGA) and Plan of Record (POR) projects, supporting design principles and best practices.

• Participate in micro services and NGA code reviews.

• Empower SDEs and their teams by mentoring and coaching.

• Have a comprehensive understanding of the business domain, the systems, and the products in your space. Understand their accountabilities, boundaries, limitations, scale factors and the reasons behind architectural decisions.

• Provide a long-term perspective for business and technology choices; using technical judgment to vet architecture as required.

• Able to direct teams on how to develop and deliver systems that are efficient with resource usage such as hardware, runtime, performance, load, and memory requirements.

• Responsible for broader design decisions and development of long-term strategies that significantly influence the development process and standards.

• Accountable for Design Reviews of Agile and Plan of Record (POR) projects as well as accountable for Code Reviews of Next Gen Architecture (NGA) projects and are expected to elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.

• Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform.

• Drive clarity and work with complete independence as business and or technical strategy is not defined.

• Provide the corresponding architectural guidance, and conduct design reviews and code reviews based on the projects assigned to your LOB. The product definition and technical planning is out of scope.

• Accountable for the overall strategy and for driving the teams inside and outside of your organization to deliver expected results. Drive mindful discussion with business and technical stakeholders that lead to timely decisions. Participate in discussions to drive smart trade-off decisions that balance efforts, delivery timelines, features, and technical constraints. Identify and remove blockers and always find the path forward in challenging situations.

• Create plans that have a clear path to delivery. Solve for dependencies between agile and waterfall delivery efforts. Help your teams organize for delivery while maximizing resources for the greater good of the Digital organization. Understand engineering best practices and apply best practices to the software development lifecycle (SDLC)

• Accountable for Design Reviews for Citi Agile and POR projects as well as Code Reviews for the NGA projects. Accountable for providing architectural guidance to the SDE’s based on best practices and in alignment with CTO guidelines and platform. Elaborate, promote and communicate Design Patterns applicable to NGA architectures and solutions.

• Elaborate, bring and communicate clear metrics on Design Reviews, Code Reviews, CI/CD and Design Patterns adoption.

• Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels. Recognize discordant views and take part in constructive dialog to resolve them.

• Demonstrate the ability to implement continuous improvement and the induction of new technology. Demonstrate examples of influence in scrum teams beyond your own area of focus.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications: 

• 8-15 years of relevant experience in an Apps Development role or senior level experience in an Enterprise Architecture role with subject matter expert in one or more areas.

• Exhibit expertise in all aspects of technology by understanding broader patterns and techniques as they apply to Citi’s internal and external cloud platforms (AWS, PCF, Akamai)

• Lead resources and serve as a functional SME across the company through advanced knowledge of algorithms, data structures, distributed systems, networking, use of knowledge and experience to lead, architect, and drive broader adoption forward.

• Acquire relevant technology and financial industry skills (AWS PWS) and understand all aspects of NGA technology – including innovative approaches and new opportunities.

• Demonstrate knowledge on automating code quality, code performance, unit testing, and build processing in the CI/CD.

Education:

• Bachelor’s/University degree, Master’s degree preferred

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country
• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Market Segments & Services Specialist is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business.

Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

• Product strategy and product management for key capabilities, as well as development of new capabilities and solutions based on market demand

• P&L Management (reporting and analyzing financials to ensure goals are being met)

• Assembles a holistic picture of where the product is currently, how clients view it, how it compares to competition, and where it needs to go in the future

• Drives action across the organization in order to achieve goals

• Ensures a BAU operational model is in place

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5-8 years of experience

• Capacity to proactively anticipate, identify and resolve problems

• Strategy oriented with ability to prioritize

• Desire to drive projects from ideation or assignment to execution

• Appetite for challenging assignments

• Bachelor's degree; 2+ years of work experience in Product Management, Market Management or Sales

Education:

• Bachelor’s/University degree

Senior .NET Production Support Engineer (Cloud & SRE Focus)

Job Summary

We are seeking a highly skilled and experienced Senior .NET Production Support Engineer to manage and enhance mission-critical, cloud-native applications. This role requires expertise in Site Reliability Engineering (SRE), observability, and modern DevOps practices, ensuring high availability, scalability, and performance of distributed systems.

You will lead incident management, advanced troubleshooting, root cause analysis (RCA), and automation initiatives, while collaborating with cross-functional teams to drive resilience, reliability, and continuous improvement.

________________________________________

Key Responsibilities

• Provide L2/L3 production support for.NET (Core/6/7/8+) and ReactJS-based microservices applications

• Implement and maintain SRE practices (SLIs, SLOs, error budgets) for system reliability

• Perform advanced troubleshooting in distributed, microservices-based architectures

• Monitor system health using observability stacks (logs, metrics, traces)

• Drive root cause analysis (RCA) with a focus on preventive and automated solutions

• Collaborate with DevOps and development teams in CI/CD pipelines and release automation

• Support containerized deployments (Docker, Kubernetes) and cloud environments

• Automate repetitive operational tasks using scripting (PowerShell, Python)

• Participate in on-call rotations and incident response (Major Incident Management)

• Integrate AI-driven monitoring and anomaly detection tools for proactive issue detection

• Ensure compliance with ITIL, security, and DevSecOps standards

• Maintain detailed runbooks, knowledgebase, and operational dashboards

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field

• 5+ years of experience in .NET application support, SRE, or backend development

Core Technical Skills

Strong expertise in:

• C#, ASP.NET, .NET Core / .NET 6+(preferred latest versions)

• RESTful APIs, Web API, Microservices architecture

• SQL Server, MySQL (plus performance tuning & query optimization)

• Experience in:

• Multithreading, async programming, memory management

• Debugging production issues (dump analysis, profiling, thread analysis)

• Performance optimization &scalability engineering

• High-Niche & In-Demand Skills (Added)

Cloud &Cloud-Native

• Azure (App Services, AKS, Functions, Application Insights) / AWS (EKS, Lambda, CloudWatch)

• Cloud-native design patterns &distributed systems

 Containers & Orchestration

• Docker, Kubernetes (AKS/EKS), Helm charts

• Experience managing production workloads in containerized environments

Observability &Monitoring

• Advanced tools: Prometheus, Grafana, ELK Stack, Open Telemetry

• Expertise in distributed tracing (Jaeger, Zipkin)

DevOps & CI/CD

• Azure DevOps / GitHub Actions / Jenkins pipelines

• Infrastructure as Code (Terraform, ARM templates)

DevSecOps

• Secure coding practices, vulnerability scanning

• Tools like Snyk, SonarQube, OWASP compliance

• AI & Automation (Advanced Niche Edge)

• AI-driven monitoring (AIOps tools)

• Basic knowledge of ML models for anomaly detection

• Experience integrating GenAI / ChatOps for support automation

Tools &Technologies

• Incident Management: ServiceNow, JIRA

•  Monitoring: Splunk, AppDynamics, Dynatrace

•  Version Control: Git (GitHub / GitLab /Bitbucket)

Preferred Skills

•  Certifications:

•  Azure / AWS Certified Solutions Architect or DevOps Engineer

•  ITIL Foundation / Advanced ITIL[i]

Exposure to:

•  Python automation & scripting

•  AI/ML certifications or hands-on experience

•  Financial services / high-availability environments (bonus)

Job Summary:

To analyze end-to-endlogistics operations — including transportation, warehousing, last-mile delivery, and freight costs — alongside revenue streams and net incomeperformance. Then, develop a data-driven operational plan to improveprofitability, efficiency, and service ROI.

Key Responsibilities:

1. Operations & Costing Analysis

·       Identifybottlenecks (delayed dispatches, low truck utilization, warehouse idle time) and collaborate with departments to streamline processes.

·       Analyze service-level performance (on-time delivery, damage rates, transit times) andlink to cost/revenue impacts.

·       Break down costs per shipment, route, warehouse, and client (fuel, tolls, wages,maintenance, rent, labor, inventory, freight rates, customs, insurance).

·       Compare actual vs. planned costs to identify leakage points.

·       Build cost-per-kilometer and cost-per-pallet models.

2. Revenue & Net Income Analysis

·       Analyze revenue by service type (FTL, LTL, warehousing, cross-docking, value-added services).

·       Assess profitability per customer, lane, or shipment.

·       Identify revenue leakage (incorrect billing, missed accessorial charges).

·       Calculate net income contribution after allocating direct and indirect costs.

3. Monitoring & Reporting

·       Build dashboards for cost-per-delivery, revenue-per-route, and net margin by customer.

·       Track performance weekly/monthly.

·       Provide variance analysis and recommend adjustments.

Requirements

·       Bachelor's degree in Logistics, Supply Chain, Business Administration, Finance,Accounting, or related field.

·       Minimum 3–5 years of experience in logistics operations, costing analysis, orperformance analytics (for senior role).

·       Proficient in data analysis tools (Excel, Power BI, or Tableau) for dashboards andvariance analysis.

·       Experience with cost modeling (cost-per-kilometer, cost-per-pallet).

·       Knowledgeof TMS or WMS is an advantage.

·       Strong analytical and problem-solving skills with attention to detail.

·       Ability to identify bottlenecks and recommend process improvements.

·       Understanding of logistics cost components (fuel, freight rates, warehousing, labor, customs,insurance).

·       Ability to work collaboratively with cross-functional teams (operations, finance, sales).

SJI International Elementary School is seeking a passionate, collaborative, and bilingual Learning Support Teacher to join our vibrant team starting in January 2027. The role involves working with students aged 4 to 12 years through in-class support and individualised pull-out interventions. We require a teacher who has experience supporting learning needs in both English and Chinese. The successful candidate will play a key role in developing and delivering differentiated learning strategies to meet diverse student needs across both languages.

Experience in a similar learning support role is advantageous, and familiarity with inclusive education practices in a bilingual context is highly desirable. The successful candidate will be someone who is able to collaborate closely with colleagues, manage planning time effectively, and show flexibility and creativity. Applicants should respect and appreciate the school’s Catholic Lasallian identity, although they are not required to share the same faith.

Shortlisted candidates will be contacted the week of 13th July 2026 with interviews taking place during the week of 20th July 2026.

Primary Responsibility:

To design and deliver high-quality Learning Support interventions through a dual-language (Chinese/English) model. The primary focus is to identify and address additional learning needs for students in both languages—ensuring a strong foundation in language screening and targeted support to empower all learners to thrive holistically and achieve their full potential within the supportive ethos of SJI International, while upholding the highest standards of safeguarding and student well-being.

Specific Responsibilities:

Teaching and Learning:

• Deliver targeted individual and small-group learning interventions in both English and Chinese to support diverse student needs.
• Collaborate with homeroom and specialist teachers to design, implement, and review Individual Education Plans (IEPs).
• Provide expert guidance to classroom teachers on effective differentiation, scaffolding, and bilingual support strategies
• Create a stimulating, inclusive, and culturally responsive learning environment that features bilingual resources.

Assessment, Recording and Reporting:

• Lead the early identification and screening of learning needs, specifically utilising Chinese diagnostic tools and assessments alongside English standardised frameworks.
• Collect, analyse, and maintain accurate assessment data to monitor student progress and evaluate intervention metrics.
• Keep comprehensive, confidential student records in alignment with school data protection policies.
• Communicate transparently and regularly with parents regarding screening outcomes, IEP targets, and overall progress.

Standards and Quality Assurance:

• Support the strategic goals of the Student Success team and align bilingual support initiatives with the school improvement plan.
• Actively engage in the school's Professional Reflection and Development (PRD) cycle promote continuous personal and professional growth.
• Participate in standardisation and moderation processes to ensure consistency of support across all year groups.

Other Duties and Responsibilities

• Contribute significantly to the service, sport, and activity programmes, demonstrating a commitment to students' holistic growth and building positive relationships beyond the classroom.
• Be an advocate of the school and its decisions during interactions with students, staff, and the community.
• Lead in nurturing a Lasallian Catholic ethos by building upon the legacy and tradition of the school firmly anchored in Faith, Service, Community, Excellence and Respect.
• Maintain good working relationships with colleagues and students.
• Be a role model within the school in terms of professional expertise and conduct and lead by example.
• Treat others fairly and with respect in order to create and maintain a positive school culture.
• Build a collaborative learning culture within the school and manage innovation and change.
• Take on specific tasks related to the day-to-day administration and organisation of the school as requested by the Principal or SLT.

Qualifications and Skills

• Bachelor’s degree in Education, Special Education, or related field; Master’s degree preferred.
• Professional teaching qualification (e.g., PGCE, DipEd).
• Complete fluency in spoken and written Chinese and English.
• Practical experience screening learning needs specifically using Chinese screening tools.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Application Process

All applications for this position strictly to be submitted through Schrole/ APLi only.

The link to our Schrole / APLi page can be found on our Career Page (https://www.sji-international.com.sg/about/careers)

We regret that only shortlisted candidates will be notified.

VionData Partners is seeking 1 full-time Operations Support Officer to be deployed to Concord Primary School under a Ministry of Education contract. You will support the school’s daily operations, including cleanliness, logistics, and general maintenance tasks. This role requires physical fitness, reliability, and prior school-based operations experience. 

Key Responsibilities 

• Maintain general cleanliness of school areas, classrooms, and cleaning equipment. 

• Provide logistical support for school events and activities, including carrying and arranging furniture and equipment. 

• Escort external contractors and ensure they carry out authorised works only. 

• Ensure all rooms’ lights, fans, and air conditioners are switched off before leaving. 

• Lock doors and roller shutters, and arm the school alarm system at end of day. 

• Perform any other duties assigned by the Operations Manager, Administration Manager, or School Leaders. 
  

Working Hours 

Day 

Hours 

Mondays – Fridays 

10:00am to 7:00pm (inclusive of ½ hour lunch break) 

When required (cover early shift) 

6:30am to 3:30pm (inclusive of ½ hour lunch break) 

Saturdays, Sundays, Public Holidays 

No service required 

Leave Entitlement (to be proposed by candidate) 

• Paid Vacation Leave: [e.g., 14 days] (to be agreed upon hire) 

• Paid Ordinary Sick Leave: [e.g., 14 days] (to be agreed upon hire) 

• Other leave types (hospitalisation, childcare, maternity) not covered under contract and will be borne by employer as required by law. 
  

Requirements (Mandatory) 

At least 3 years of relevant working experience as an Operations Support Officer (OSO) in a school setting 

Physical fitness 

Able to carry furniture, equipment, and perform walking/standing duties 

Language 

Proficient in English (spoken and written) 

Tech skills 

Competent in using common smartphone apps (e.g., internet browser, Singpass, WhatsApp) and Walkie-Talkie 

Location preference 

Reside within ~30 minutes of Choa Chu Kang Avenue 4 by public transport 

Personal attributes 

Pleasant disposition, positive attitude, reliable, and able to work independently.

Additional Information for Candidates 

• This is a full-time, contract-based deployment under VionData Partners. 

• Contract period: 1 August 2026 – 31 July 2027 (with possible 1-year extension at school’s discretion). 

• Salary will be paid monthly, exclude GST. 

• Training on school-specific procedures will be provided. 

• Replacement coverage: If deployed personnel is unsuitable or resigns, you may be required to provide a replacement within 14 working days (at no extra cost to school). 
  

How to Apply 

Interested candidates please submit your updated CV highlighting: 

• Number of years as OSO in school(s) 

• Relevant physical/logistics support experience 

• Current residential area (for transport time estimate) 

Shortlisted candidates may be required to attend an interview at Concord Primary School. 

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities:

• Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas

• Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users

• Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement

• Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality

• Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems

• Ensure essential procedures are followed and help define operating standards and processes

• Serve as advisor or coach to new or lower level analysts

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis and programming of software applications

• Experience in managing and implementing successful projects

• Working knowledge of consulting/project management techniques/methods

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience

Key Responsibilities

• Provide after-sales service support for control systems including DCS/SIS, SCADA (FAST/TOOLS, STARDOM) and ExaQuantum to both internal and external customers.
• Receive and manage customer inquiries, service requests, and complaints related to installed systems and products.
• Deliver technical support and troubleshooting using specialized knowledge of control systems and related applications.
• Maintain strong working relationships with customers and internal stakeholders, particularly for technical and service-related matters.
• Coordinate with local country offices and Yokogawa Headquarters (Global Response Centre) to resolve technical issues and service cases.
• Support global dispatch activities for troubleshooting, commissioning, and on-site technical assistance to ensure customer satisfaction.
• Participate in 24-hour standby duty rotation, including overseas deployment on short notice for urgent support.
• Assist the Response Center Manager in managing crisis reports, service notes, complex issues, and affiliate dispatch requests.

Requirements

• Minimum 5 years of experience in control system engineering, such as DCS, SIS, SCADA, STARDOM, ExaQuantum, PLC, or equivalent systems.
• Hands-on experience with systems such as CENTUM VP, ProSafe-RS, or similar industrial control platforms is an advantage.
• Strong troubleshooting, servicing, and maintenance skills in distributed control systems and industrial networks (e.g. L2/L3, firewalls).
• Conduct service, maintenance, and troubleshooting training for local country offices
• Ability to work independently and collaboratively in a fast-paced, customer-focused environment.
• Good communication and coordination skills to work with global teams and stakeholders.
• Willingness to be on standby and travel overseas on short notice when required.

To ensure all applications are consolidated and processed through our central Applicant Tracking System (ATS), candidates are requested to submit their applications exclusively via the link below:

https://wd3.myworkdaysite.com/recruiting/yokogawa/yokogawa-career-site/job/Bedok/Technical-Support-Engineer_R-10359

By responding to Yokogawa’s advertisement, consent is considered given to Yokogawa to collect the required personal data for the purpose of recruitment with expectation that Yokogawa will protect personal data with security safeguards that are reasonable and appropriate to the sensitivity of the personal data, to protect it from unauthorized access, use or disclosure and complies with applicable regulatory requirements with respect to the retention of personal data.

We regret to inform that only shortlisted candidates will be notified.

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.