Total 118 support analyst job vacancies in D26 Upper Thomson, Springleaf

At Citi, we get to connect millions of people across hundreds of cities and countries every day.  And we've been doing it for more than 200 years.  We do this through our unparalleled global network.  We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country

• We empower our employees to manage their financial well-being and help them plan for the future

Citi Wealth is an integration of Citi Private Bank and the Consumer Wealth organization into a single business enabling Citi to serve its clients across the wealth spectrum and capitalize on Citi’s industry leading capabilities to support the goal of Wealth, which is to be the leading wealth management provider globally.

The Product Management Control Analyst is an intermediate level position responsible for the development of product plans, strategies and tactics in coordination with the Product Management team. The overall objective of this role is to coordinate the of products , increase share of market and obtain competitive position.

Responsibilities:

• Participate in day-to-day product management for Cards and Unsecured Lending products such as product governance, client experience, and product strategies as well as help the team prioritize, negotiate, and remove obstacles to achieve business results.

• Assist in the development and analysis of strategic product control roadmaps, ensuring framework development maximizes benefit from each product. Review surveys and analyze competitive industry landscapes to identify potential risks, threats, and opportunities for product managers.

• Work with product managers in addressing regulatory, AML, and Fraud product concerns to create an advanced set of solutions

• Contribute to the achievement of targets and effective product risk management. Oversee the identification and execution of opportunities and address gaps in business plans.

• Appropriately assess risk in business decisions, prioritizing Citigroup's reputation, clients, and assets. This includes ensuring compliance with applicable laws, rules, and regulations, adhering to policy, applying sound ethical judgment, and escalating, managing, and transparently reporting control issues.

• Provide informal guidance or on-the-job training to new team members

• Implement team procedures, facilitate client problem resolution, and manage both internal and external client relationships.

Qualifications:

• 5 – 8 years of relevant experience and >6 years of financial services industry experience

• Knowledge of product control, credit, product development, and/or analytics

• Ability to work unsupervised and adjust priorities quickly as circumstances dictate

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Consistently demonstrates clear and concise written and verbal communication

• Demonstrated analytical skills

• Demonstrated problem-solving and decision-making skills

Education:

• Bachelor's/University degree or equivalent experience

Analyse and translate business needs into functional and technical specifications.

- Knowledge on host-to-host channels that connect corporate ERP/TMS systems directly with the bank.

- Expertise in file formats (ISO 20022 XML, CSV, proprietary formats).

- Knowledge of secure transmission protocols (SFTP, API).

- Deep knowledge of SWIFT payment systems

- Knowledge of Boomi Integrations

- Knowledge of APAC Payment types

Company Overview

ADDVALUE INNOVATION PTE LTD, a subsidiary of Addvalue Technologies Ltd (SGX-listed), innovates satellite-based communication terminals and solutions.

Job Summary

The Senior Customer Technical Support role provides expert-level technical assistance, acting as the primary escalation point for complex issues. You will ensure effective resolution, clear communication, and coordinate with engineering and stakeholders to maintain service reliability and customer trust.

Responsibilities

• Lead escalation and resolution of complex or high-impact customer technical issues to maintain service reliability
• Conduct in-depth technical analysis and troubleshooting using logs, telemetry, and diagnostic tools to identify root causes
• Communicate clear technical findings and actionable recommendations to customers to enhance understanding and satisfaction
• Collaborate closely with engineering and internal teams to drive timely issue resolution and root cause analysis
• Identify recurring technical issues and contribute to improving documentation, processes, and overall support effectiveness
• Interpret system behavior across hardware, software, and network layers to support troubleshooting and resolution
• Explain complex technical issues clearly to both technical and non-technical stakeholders during customer-facing interactions
• Work cross-functionally with engineering, product, and operations teams to resolve issues and improve service delivery
• Demonstrate a high ownership mindset by driving technical issues to closure efficiently

Preferred competencies and qualifications

• Bachelor’s degree in Engineering, Computer Science, Telecommunications, or related technical field, or equivalent practical experience
• Minimum 5 years of experience in technical support, systems engineering, or customer-facing engineering roles
• Ability to troubleshoot complex systems using logs, telemetry, and diagnostic tools
• Experience working with networks, embedded systems, RF/communications systems, or large-scale operational platforms is advantageous

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)

Key Responsibilities:

• Gather, analyze, and document business and functional requirements from stakeholders

• Work closely with business, technology, and operations teams to deliver banking solutions

• Translate business needs into clear functional specifications and user stories

• Participate in solution design for corporate banking and payments platforms

• Support UAT, SIT, and production rollout activities

• Ensure compliance with banking regulations and internal standards

• Collaborate with cross-functional teams for end-to-end delivery

• Identify process improvements and optimization opportunities

Requirements:

• Proven experience in Corporate Internet Banking or Payments domain

• Strong knowledge of payment systems (e.g., SWIFT, RTGS, NEFT, FAST, etc.)

• Excellent stakeholder management and communication skills

• Experience with Agile/Scrum methodologies

• Ability to work in a fast-paced, client-facing environment

Job Summary

We are looking for a Cybersecurity Data Analyst to analyze large-scale data, detect emerging cyber threats early, and collaborate with teams to take proactive actions that protect systems and reduce risk.

Mandatory Skill-set

• Must have 3+ years of experience in data transformation, analysis, and working with large datasets;
• Degree in Computer Science, Computer Engineering, Mathematics, Statistics, Data Science, Analytics, or a related field;
• Familiar with statistical concepts like regression, distributions, and hypothesis testing, with practical usage preferred;
• Hands-on experience with databases and big data tools such as Hadoop, Hive, or Spark, and strong SQL skills for complex queries;
• Experience in Computer Networking, Network Security, or System Security is preferred, along with strong SQL skills and hands-on exposure to big data tools and analytics frameworks;
• Good understanding of cybersecurity concepts; relevant certifications are a plus.

Desired Skill-set

• Good communication, writing, and presentation skills, with a self-motivated attitude and the ability to quickly learn and adapt to new technologies and domains.

Responsibilities

• Analyze, correlate, and visualize data to identify trends, patterns, and anomalies;
• Develop and test threat-hunting hypotheses to proactively identify potential cyber threats;
• Generate actionable insights with supporting evidence to support decision-making;
• Share threat intelligence with relevant teams to enable timely response and intervention;
• Translate findings into clear reports and presentations for senior stakeholders.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

The Customer Technology Marketing Analyst supports the implementation and management of UPS's portfolio of technology applications and assists in deploying the go-to-market strategies for UPS technologies. He/She is required to gather data, analyse, and report on the performance of UPS's technology products and services contributing to business performance and improving customer experience. The analyst will also support the team with collection of market/competitive insights, managing product training, and addressing internal tech inquiries.

Job Responsibilities

• Assists Customer Technology Marketing Assistant Manager to implement Customer Technology plan
• Collects market insights and analyses customer needs to develop value propositions for UPS technology applications
• Assist in creating and maintaining internal and external collateral related to UPS technology applications
• Coordinates and conducts User Acceptance Testing (UAT) across functions and markets to validate UPS technology applications before launch
• Maintain an understanding of current customer technology applications, and follow up on internal inquiries about UPS technology products to facilitate knowledge transfer and issue resolution
• Supports the communication of UPS technology applications and campaign releases to internal stakeholders to facilitate understanding of enterprise initiatives
• Prepare, monitor and report on the performance of UPS technology products and develop initiatives to improve adoption rates
• Assist in building business cases to gain support for technology applications enhancements
• Participate in cross-functional and regional workgroups to identify and address opportunities and gaps through digital and technology value-adds

Qualifications/Requirements

• Bachelor's degree in Marketing or a related discipline.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Access) and Power BI data visualization tools

• Strong oral and written communication skills for cross-functional and regional interactions

• Proactive team player with a fast-learning ability and keen attention to detail

• Self-motivated with a positive working attitude

• Able to work independently under pressure

Location: Raffles Place
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to $7,000 (commensurate with experience)

Overview

We are looking for a hands-on Application Support Engineer (Level 2) to support and enhance the exchange’s core business systems. This role combines production support and development work, offering exposure to mission-critical platforms. You will troubleshoot issues, implement improvements, and collaborate with business users to deliver reliable and scalable solutions. 

Key Responsibilities

• Provide Level 2 application support for mission-critical exchange systems
• Monitor daily production systems and ensure operational stability
• Investigate, troubleshoot, and resolve application and system issues
• Perform root cause analysis and implement permanent fixes
• Work closely with business users to analyse requirements and propose solutions
• Design, develop, and implement system enhancements where required
• Support deployment activities and release management
• Collaborate with development teams across the full software development lifecycle
• Prepare technical documentation and operational procedures
• Participate in incident management and production support activities
• Assist in performance tuning and system optimisation

Requirements

• 2+ years of experience in software development or application support
• Experience with at least one programming language: Java, JavaScript, or Python
• Strong understanding of object-oriented programming concepts
• Experience with relational database design and SQL
• Knowledge of networking fundamentals (HTTP, TCP, UDP)
• Experience working in Linux/Unix environment
• Strong shell scripting skills preferred
• Exposure to full software development lifecycle in large-scale systems
• Open to shift work/ work on public holiday (when required) 

Preferred

• Experience in financial services / trading / exchange environment
• Experience supporting mission-critical production systems
• Familiarity with incident management and SLA-driven support
• Knowledge of system monitoring tools

To apply, please click on “Apply Now” or email your latest resume to dorothy@recruitlync.com / WhatsApp 85017683.

Ooi Shi Hui Dorothy R1762852)
Recruit Lync Pte Ltd (22C1000)