Total 20,197 Others service operations manager job vacancies in Malaysia

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

• Operations & Logistics Admin Executive
• Operations Coordinator (PKS & Biomass Logistics)

Job Description

Role Overview

We are looking for a highly organized and tech-savvy Operations Admin to manage our daily operational data, stock records, and domestic logistics coordination. Based at our HQ, you will play a vital role in balancing inventory and coordinating transport allocations between our trading arm and our two factories in Kapar and Johor.

A major focus of this role will be handling our high-volume Palm Kernel Shell (PKS) trading and wood pellet supply chains. The ideal candidate is analytical, structured, and comfortable utilizing modern technology—including AI tools (such as ChatGPT/Copilot for reporting and communication)—to work smarter and faster.

Key Responsibilities:

• PKS & Wood Pellet Allocation: Manage and allocate inventory stocks for Palm Kernel Shells (PKS) and wood pellets to meet ongoing client orders.
• Logistics Coordination: Arrange, schedule, and coordinate domestic transport (lorries/logistics partners) to ensure smooth delivery of PKS and biomass products from our factories or supply points to clients.
• Data & Records Management: Maintain accurate daily records of PKS weights, factory outputs, incoming raw materials, and outgoing deliveries.
• Reporting: Prepare structured weekly operational reports and assist the management team with monthly closing data verification.
• Communication: Act as the operational bridge between the HQ, factory teams, and domestic truck drivers/logistics vendors.

Job Requirements:

• Language Skills: Fluency in Mandarin (written and spoken) is required as you will be dealing extensively with Mandarin-speaking stakeholders, clients, and internal teams.
• Tech Capability: Proficient in Microsoft Excel/Word and experienced in leveraging AI tools (e.g., ChatGPT, AI data tools) to automate daily writing, drafting emails, or organizing operational data.
• Experience: Minimum 1–2 years of experience in operations admin, warehouse admin, or domestic logistics coordination. Direct experience dealing with PKS, agricultural commodities, or bulk material logistics is a massive advantage.
• Attributes: Sharp eyes for numbers (especially tracking metric tons/lorry weight tickets), proactive problem solver when transport delays happen, and excellent time management skills.

我们正在寻找一位组织能力强、对科技应用敏锐的 营运行政员，负责管理我们每日的营运数据、库存记录和本地物流协调。你将常驻总部，负责在我们的贸易业务与两家工厂（巴生加埔和柔佛）之间，平衡库存并进行顺畅的罗里/运输调度。

本职位的一大核心是负责跟进我们的高销量 棕榈仁壳 (PKS) 贸易与木屑颗粒的供应链。我们希望你是一位擅长利用现代科技（如 熟练使用 ChatGPT / Copilot 等 AI 工具 来撰写报告和沟通）的精明工作者。

核心职责：

• PKS 与木屑颗粒调度： 管理并合理调配 棕榈仁壳 (PKS) 和木屑颗粒的库存，以满足客户的持续订单需求。
• 本地物流协调： 安排、规划并对接本地运输公司（罗里/物流伙伴），确保货物安全、准时地从工厂或供应点送到客户手中。
• 数据与记录管理： 精确记录工厂每日产量、原材料进货量以及罗里出货吨数。
• 报告编制： 负责制作系统化的每周营运报告，并协助管理层核对每月结账数据。
• 日常沟通： 作为总部、两家工厂团队以及本地罗里司机/物流供应商之间的重要沟通桥梁。

岗位要求：

• 语言能力： 必须精通华语（听、说、读、写），因为需要大量与华语客户、利益相关者及内部团队进行业务对接。
• 科技能力： 精通 Excel/Word，并有使用 AI 工具（如 ChatGPT、AI 数据整理工具）的经验，能利用 AI 自动化处理日常邮件撰写、报告草拟或整理营运数据。
• 工作经验： 至少 1 至 2 年的营运行政、仓库行政或本地物流协调经验。有处理过 PKS、农产品或大宗散装物资物流者将获极大加分。
• 核心特质： 对数字极度敏感（特别是看懂罗里称重单/Metric Tons），在面临运输延迟时能主动解决问题。

Benefits & Remuneration

• Statutory Contributions: Full EPF, SOCSO, and EIS compliance.
• Annual & Medical Leave: Provided strictly in accordance with the Malaysian Employment Act.
• Cultural Festive Leave: Additional or flexible leave allocation to celebrate your respective race/religious festival (e.g., Hari Raya, Chinese New Year, Deepavali, Christmas).
• Career Growth: Opportunity to work directly with the management team in a leading, stable 10-year-old biomass company.

Job Responsibilities:

• Welcome and serve customers with a friendly attitude.
• Take food and beverage orders accurately.
• Serve meals promptly and ensure customer satisfaction.
• Maintain cleanliness of the dining area and service stations.
• Handle cashiering and payment transactions when required.
• Follow food safety, hygiene, and restaurant SOPs.
• Support team members to ensure smooth daily operations.

Requirements:

• Positive attitude and good communication skills.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends, and public holidays.
• Experience in F&B is an advantage; fresh candidates are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual Dress Code
• Medical Insurance
• Annual leave after confirmation

ASG Security Sdn Bhd is seeking a motivated and experienced Service Technician to join our growing team in the security systems industry.

The ideal candidate is hands-on, reliable, and passionate about delivering quality service and technical support. You will be responsible for the installation, troubleshooting, maintenance, and servicing of security systems while ensuring excellent customer satisfaction.

Join a company that values teamwork, professionalism, and continuous growth, and be part of a dynamic environment with opportunities to develop your technical skills and career.

Job Responsibilities

Perform installation, maintenance, configuration, testing, commissioning, and troubleshooting of CCTV, Card Access, Intrusion Detection Systems, networking, storage, hardware, and software.

Attend to customers’ queries, support, services, and issues.

Involved in cabling, wiring, mounting, and termination works.

Report site details, work done, project progress status, customer requests or feedback, and issues to the reporting Manager/Supervisor.

Update the documentation and provide operational training.

Liaise/manage with suppliers/vendors and outsourced contractors for delivery works.

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma, or Bachelor’s Degree in Engineering (Electrical/Electronic, Computer/Telecommunication, others)

3 years of relevant work experience in a similar industry.

Possessed a driving license with own transport (Car).

Basic knowledge in cabling, networking, electronics, & computer.

Strong analytical, excellent communication, and interpersonal skills.

Able to work independently with minimal supervision.

A team player to achieve corporate goals.

Ability to accept new challenges, develop new skills/knowledge, and constantly engage in learning new technologies, methods, and processes.

Must be willing to work overtime or late hours when required for project/site support.

Why Join Us?

✅ Career growth opportunities

✅ Exposure to enterprise security systems

✅ Supportive team environment

✅ Training and skill development opportunities

Perks & Benefits

Allowance (travel stipends, transportation, etc.)

Nearby public transport

Paid training and development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

POSITION   : CUSTOMER SERVICE (IMPORT&EXPORT)

LOCATION : PORT KLANG-HQ

SALARY : RM2500 – RM3,500 / MONTH

RESPONSIBILITIES:

• Maintaining customer's focus at all times and answering to customer's enquiries using the standard guidelines.
• Ensure booking and cargo planning of shipments are in compliance to customers & followed process
• Able to Handle Air / Sea Outbound LCL/FCL/Nomination Shipments.
• Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers.
• Able to establish a productive & effective working relationship with internal & external customers.
• Ability to anticipate & identify problem. Analyses problem systematically and resolve problem with effective solutions or alternatives.
• Support and work closely with fellow team members to ensure the smooth flow and timely executive of our customer’s supply chain.
• Arranging and coordinating for transportation / trucking / haulage.
• Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly.
• Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice, arrival notice.

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ Fresh Graduate, Diploma in Marketing, Logistic / transportation or equivalent.
• At least 2-3 years (s) of working experience in shipping & forwarding industries, especially Freight Forwarding.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English, Mandarin & Malay speaking (both written and oral)

BENEFITS : -

• ANNUAL BONUS
• ANNUAL INCREMENT
• COMMISSION
• MEDICAL
• PARKING

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination with customers, carriers, and internal teams, handling inquiries promptly, and providing accurate documentation and updates to support the end-to-end logistics process.

Job Description

• Manage shipping documentation formalities to ensure accuracy and compliance with company and regulatory requirements.
• Process bookings and execute related orders in a timely manner.
• Monitor and maintain accurate tracking status for all shipments.
• Communicate effectively with overseas offices, agents, shipping lines, and clients to ensure smooth coordination.
• Handle clients’ inquiries via telephone and email, providing timely and accurate responses.
• Provide responsive support to both internal and external customers by addressing concerns and offering effective solutions.
• Maintain a well-organized and efficient filing system for all documents to ensure systematic retrieval.
• Perform any other duties as assigned by management.

Job Requirement

• Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.
• Strong communication skills in both English and Mandarin (spoken and written).
• No prior experience required; willingness to learn and take on new challenges is essential.
• Fresh graduates are encouraged to apply.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes.
• Ability to work in fast-paced environment with high stress tolerance.

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class schedule and to manage the coordination of lesson arrangements with the coaches and customers. The respective individual will be trained with in-house systems to carry out duties in managing the class admin area under the company guidelines and policies.

Job Description

• Attend to customer requests and inquiries via the phone and online messaging platform (WATI).
• Slot students into classes and answer customers' questions pertaining to the enrolment
• Explain various school policies and things to note for sign-up
• Take the initiative to look for possible slots of class and raise to coaches to create potential classes based on demand.
• Execute end-to-end coordination of lesson arrangement with the parents, students, and coaches.
• Manage makeup lesson requests from customers or assign duties of makeup lessons by branch and class admin management.
• Proactively monitor the balance of student lessons in a term and conduct renewal reminders as per company policies to the parents/students.
• Manage lesson cancellation communication with all parties.
• Work with branch operations staff and coach to resolve and manage relief coach arrangements.
• Conduct student transfer duties from private to group lessons or vice versa.
• Assist in returning students’ arrangement and lesson resumption.
• Coordinate with coaches on the progression of students and ensure the class-level information is being duly updated in the system.
• Other ad-hoc duties that are deemed appropriate within the role.

Key Responsibilities:

Inquiry Management: Promptly handle all incoming phone calls and digital inquiries with a professional and helpful demeanor.

Sales Conversion: Proactively explain our services to potential customers, answer questions about our offerings, and guide them through the sign-up or booking process.

Communication: Maintain high-quality communication standards to ensure customer satisfaction and brand loyalty.

Data Entry: Accurately record customer details and interaction summaries in our internal tracking system (e.g., Notion or your preferred CRM).

Problem Solving: Address customer concerns or complaints with patience and efficiency, escalating issues to management when necessary.

Information

• Work at Puchong IOI Boulevard Office.

• 5 days work per week (will be required to work on weekend).

Job Requirement

• Minimum qualification of Diploma and above, relevant field of certification.

• Have at least 1 year of customer service experience.

• Be committed with passion and dedication to customer service in a call center environment.

• Being people-oriented nature with good interpersonal skills in communication.

• Being resilient with patience in handling customers’ queries and complaints.

• Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.

• Able to communicate in English, Mandarin & Malay

• Professional, punctual, and well-organized individual who will enact his/her responsibility for all the coordination.

• Good team player, and able to work as a team in communication and delivering the message internally and externally.

Perks & Benefits

• Casual dress code
• Company trips
• Open culture
• Personal development opportunities
• Paid training and development

Job Summary

The Sales Support Executive plays a critical role in supporting the Sales and Operations teams by ensuring smooth coordination between clients, sales personnel, production, procurement, and project execution. This position requires a strong technical background, excellent costing and planning skills, exceptional communication abilities, and a high level of emotional intelligence (EQ) to deliver outstanding customer service and maintain strong client relationships.

The successful candidate must be detail-oriented, proactive, capable of handling multiple priorities, and committed to providing a professional and seamless experience for every client.

Key Responsibilities

1. Sales & Client Support

- Provide comprehensive administrative and technical support to the Sales and Operations teams.

- Prepare quotations, costing sheets, proposals, and project documentation accurately.

- Ensure all sales documents are complete before processing.

- Follow up closely with clients regarding quotations, confirmations, project schedules, and outstanding matters.

- Build positive relationships with clients and ensure they receive prompt, professional, and courteous service.

- Handle customer enquiries and resolve issues efficiently while maintaining high customer satisfaction.

2. Costing & Technical Support

- Prepare detailed product costing, pricing calculations, and profit margin analysis.

- Possess strong technical knowledge of furniture products, materials, hardware, manufacturing processes, and installation requirements.

- Review drawings, specifications, and project requirements to ensure accurate costing.

- Assist in value engineering and recommend cost-effective alternatives where appropriate.

- Verify material quantities, measurements, and production requirements before project commencement.

3. Planning & Project Coordination

- Coordinate project schedules with internal departments to ensure timely delivery.

- Assist the Operations Manager in monitoring project progress and ensuring deadlines are met.

- Follow up with internal teams on outstanding tasks, approvals, and project updates.

- Coordinate with procurement, production, logistics, installers, and external suppliers to ensure smooth project execution.

- Monitor project timelines and escalate potential delays proactively.

4. Operations Support

- Assist the Operations Manager in tracking project status and ensuring all departments meet their commitments.

- Follow up with internal teams and clients for confirmations, approvals, drawings, materials, delivery schedules, and site readiness.

- Ensure information communicated between departments is accurate and timely.

- Prepare weekly project progress reports and update management regularly.

5. Communication & Customer Experience

- Serve as one of the primary points of contact between clients and the company.

- Communicate professionally with clients, consultants, contractors, suppliers, and internal teams.

- Demonstrate excellent interpersonal skills and emotional intelligence when handling customer concerns or project challenges.

- Maintain a calm, solution-oriented approach under pressure.

- Ensure every client feels valued, supported, and confident throughout the project lifecycle.

6. Documentation & Administration

- Maintain accurate project records, quotations, purchase information, costing files, and correspondence.

- Ensure all project documentation is properly filed and updated.

- Assist in preparing reports, presentations, and management summaries as required.

Performance Expectations

- Accurate costing and quotation preparation.

- Timely follow-up on all client and internal confirmations.

- Effective coordination between departments.

- High level of customer satisfaction.

- Strong project planning and execution support.

- Minimal project delays due to communication gaps.

- Professional, responsive, and solution-focused service to both internal and external stakeholders.

Perks & Benefits

• Medical
• EPF
• Sosco

Are you friendly, responsible, and love working in a family-friendly environment? Join us at Happy Fish Swim School as a Branch Crew Member and help create a welcoming and safe space for our little swimmers and their families!

Work Venue: Mont Kiara

• Able to communicate well in English, Mandarin or Bahasa Malaysia. We are seeking candidates proficient in both English and Mandarin to effectively communicate with our diverse client base.
• Candidate possesses at least a Certificate / Diploma or above
• Fresh graduates are also encouraged to apply
• Friendly and helpful personality – love meeting people!
• A tidy and meticulous person.
• Caring, loving and wiling to work with children and toddler.
• Strong communication skills and team work.
• Multitasking
• Able to work shift
• 5 days work. 2 days offday on weekday.

Responsibility

• Provide warm, friendly customer service to all visitors and students
• Maintain cleanliness and tidiness of the branch (Lounge, changing rooms, reception)
• Support front desk operations (attendance tracking, admin tasks, etc.)
• Assist with class coordination and daily branch routines
• Report and escalate any issues or emergencies to the Branch Manager
• Ensure a clean, cheerful, and well-organised learning environment

Benefits

• Sales, Target and Renewal Incentives
• EPF & SOCSO
• Medical Claim
• Training provided
• Performance Bonus
• Company Trip
• Fun, casual, and supportive working environment

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal development opportunities
• Paid training and development

Job Responsibilities

1.Handle customer inquiries, complaints, and feedback via phone calls, emails, web chat, and social media platforms.

2.Provide accurate information and solutions to customers in a professional and timely manner.

3.Investigate customer issues and coordinate with relevant departments to resolve them effectively.

4.Maintain accurate customer records and update information in the system.

5.Follow up on customer requests and ensure customer satisfaction.

6.Support order processing, quotations, and after-sales service activities.

7.Work closely with internal departments to ensure smooth service delivery.

8.Prepare customer service reports and perform administrative duties as assigned.

9.Assist in handling customer escalations and service recovery situations.

10.Perform any other ad hoc duties and assignments as assigned by Management.

Job Requirements

• Good interpersonal and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to multitask and prioritize work effectively.
• Excellent communication and active listening skills.
• Good time management and organizational skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office applications and customer service systems.

Requirements

• Minimum 1-2 years of relevant working experience in freight forwarding, logistics, custom agent, or other similar industry.
• Candidate that have strong willingness to learn are encouraged to apply.
• Possess good problem solving soft skill and initiative in work.
• Willing to travel & meet customers/suppliers.

Tasks & Responsibilities :

• Build, maintain & strengthen relations with existing / potential customers.
• Coordinate and monitor shipment activities, ensuring timely updates are provided to customers regarding shipment status.
• Handle shipping documents such as BL/AWB.
• Promote the Company's Logistics Services and solutions to enhance business growth opportunities.
• Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, shipping lines etc to ensure smooth shipment execution.
• Perform any other duties and responsibilities assigned by Management from time to time.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical Claims
• Statutory benefit such as EPF, Socso, Annual Leave etc

JOB DESCRIPTION

RESPONSIBILITIES:

• Handle all custom formalities with customs and other authorities with regards to custom clearance.
• Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
• Go daily to the port to process custom file submissions. (if needed)
• Monitor and update containers through the port system
• Monitor loading and unloading of warehouses and ports (if needed)
• Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
• Experienced in EDI, Dagang Net and Port VGM submission
• Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
• Provide timely report and appropriate analysis
• Ensure proper documentation filling and system update

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
• At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English & Malay speaking (both written and oral)
• Willing to work under challenging environment
• KEK Certificate is an added advantage

ASG Security Sdn Bhd 正在尋找一位積極進取、經驗豐富的服務技術員加入我們不斷成長的安防系統產業團隊。

理想的候選人應具備動手能力、可靠性，並對提供優質服務和技術支援充滿熱情。您將負責安防系統的安裝、故障排除、維護和保養，同時確保客戶獲得卓越的滿意度。

加入一家重視團隊合作、專業精神和持續成長的公司，成為充滿活力的環境中的一員，並有機會發展您的技術技能和職業生涯。

工作職責

對閉路電視監控系統、門禁系統、入侵偵測系統、網路、儲存、硬體和軟體進行安裝、維護、設定、測試、調試和故障排除。

處理客戶的諮詢、支援、服務和問題。

參與電纜敷設、線路鋪設、安裝及端接工作。

向報告經理/主管報告現場詳情、已完成的工作、專案進度狀態、客戶要求或回饋以及問題。

更新文件並提供操作培訓。

負責與供應商/廠商及外包承包商聯絡/管理交付工作。

要求

應徵者必須至少持有工程專業（電氣/電子、電腦/通訊或其他）的專業證書、文憑、高級文憑或學士學位。

3 年相關行業工作經驗。

持有駕駛執照並擁有自己的交通工具（汽車）。

具備佈線、網路、電子和電腦方面的基礎知識。

較強的分析能力、優秀的溝通能力及人際溝通能力。

能夠獨立工作，只需極少監督。

能夠與團隊成員協作以達成公司目標。

能夠接受新的挑戰，發展新的技能/知識，並不斷學習新技術、新方法和新流程。

必須願意在專案/現場支援需要時加班或工作到很晚。

為什麼要加入我們？

✅ 職涯發展機會

✅ 接觸企業安全系統

✅ 互助的團隊環境

✅ 培訓和技能發展機會

福利待遇

津貼（旅費、交通費等）

附近公共交通

有薪培訓和發展

福利待遇

• 津貼（旅費、交通費等）

TECHNICAL SERVICE ENGINEER (COLOUR PIGMENT - PLASTIC INJECTION MOLDING)

Salary Range: RM6000 – RM7000

Full Time Position - BASED KULAI & BATAM

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.
10. **A Mandarin speaker is preferable (as we need to deal with China/Hong Kong HQ).

Benefits:

• EPF, SOCSO, EIS Contributions
• Medical Leave & Annual leave
• Yearly AWS
• Relevant Training Courses
• Allowances
• Performance Bonus

The Finance Manager is responsible for end-to-end finance and accounts management for a project-driven engineering business.

This is a hands-on role covering financial control, project costing, cashflow management, statutory compliance, and management reporting across Malaysia and Singapore entities.

The role supports Management with commercial insight, risk visibility, and financial discipline, particularly in long‑running projects with imports, logistics, and milestone billing.

Key Responsibilities

1. Financial Operations & Reporting

• Manage full set of accounts (GL, AR, AP, fixed assets, accruals, provisions).
• Prepare monthly management accounts, variance analysis, and financial commentary.
• Ensure timely month‑end and year‑end closing.
• Support budgeting, forecasting, and cashflow projections.

2. Project Accounting & Cost Control

• Monitor project budgets vs actuals; identify cost overruns, timing mismatches, and margin risks.
• Track project‑related costs including imports, logistics, customs duties, insurance, and subcontracting.
• Work closely with Project / Operations teams to ensure accurate cost recognition and billing alignment.
• Highlight commercially significant risks early to Management.

3. Cashflow & Treasury Management

• Manage cashflow planning, funding requirements, and payment prioritisation.
• Coordinate customer invoicing, progress claims, and collection follow‑ups.
• Oversee payment controls, approval workflows, and banking arrangements.

4. Statutory, Tax & Audit

• Liaise with auditors, tax agents, company secretary, and bankers.
• Ensure compliance with Malaysian statutory requirements (tax, SST where applicable).
• Handle Singapore entity reporting with an outsourced CoSec, including GST submissions and audit coordination.
• Ensure proper documentation and audit readiness at all times.

5. Controls, Process & Systems

• Maintain and improve internal controls, financial procedures, and approval matrices.
• Oversee or coordinate outsourced bookkeeping/payroll providers where applicable.
• Ensure finance data integrity and control across systems (Excel, accounting software, shared drives).

6. Management Support

• Provide Management with clear financial insights, not just reports.
• Support management decision‑making on pricing, margins, cost control, and risk exposure.
• Undertake ad‑hoc financial analysis and special assignments as required.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development