Total 569 service centre manager job vacancies in Malaysia

Key Responsibilities:

Customer Service Management

• Lead and manage the after-sales support team to deliver excellent customer service.
• Handle escalated customer complaints and ensure timely resolution.
• Monitor customer satisfaction and implement improvement initiatives.
• Build long-term customer relationships to improve loyalty and retention.

Service Operations

• Oversee repair, maintenance, warranty, and return (RMA) processes.
• Ensure service requests are completed within agreed service level agreements (SLAs).
• Develop and improve after-sales service policies, procedures, and workflows.
• Monitor service turnaround time (TAT) and productivity.

Warranty & Technical Support

• Manage warranty claims
• Coordinate with technical support teams on product troubleshooting and repairs.
• Analyze recurring technical issues and recommend corrective actions.

Retail Store Support

• Support retail outlets with after-sales service processes and customer issue resolution.
• Coordinate with store managers to ensure consistent service standards.
• Monitor service performance across multiple retail branches.
• Ensure service counters are adequately staffed and equipped.

Inventory & Spare Parts Management

• Manage spare parts inventory to ensure availability.
• Coordinate stock replenishment with procurement and suppliers.
• Minimize obsolete inventory while maintaining service efficiency.

Cross-Functional Collaboration

• Work closely with Sales, Retail Operations, Logistics, Procurement, and Technical teams.
• Coordinate product recalls and service campaigns when required.
• Provide customer feedback to product management and vendors to improve product quality.

Job Requirements:

• At least 4 years of customer service experience

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Personal development opportunities
• Paid training and development

We are looking for a hands-on, customer-oriented Outlet Supervisor to lead our arcade outlet and manage a team of frontline staff. If you enjoy working with people in a fun and fast-paced environment, and have a passion for customer service, we would love to hear from you.

The Supervisor will be based at the new outlet, Berjaya Times Square, Kuala Lumpur.

Key Responsibilities :

• Supervise and lead a team of frontline arcade staff.
• Prepare and plan staff duty rosters and manage daily manpower arrangements.
• Monitor staff attendance, performance, and provide guidance and support when needed.
• Ensure the outlet is clean, safe, and operating smoothly at all times.
• Ensure smooth day-to-day outlet operations and excellent customer service.
• Handle customer enquiries, feedback, and complaints professionally.
• Ensure arcade machines, games, and facilities are well-maintained and operational.
• Oversee cash handling, daily sales closing, and basic inventory control.
• Support outlet promotions, events, and marketing activities.
• Ensure compliance with company SOPs and shopping mall requirements.

Requirements:

• Minimum SPM qualification, preferably Diploma.
• At least 2 years of supervisory experience in retail, entertainment, F&B, or customer service operations.
• Experience leading a small team of frontline staff.
• Good communication and customer service skills.
• Responsible, hands-on, and able to work independently.
• Willing to work shifts, weekends, and public holidays.

Why Join Us?

• Fun and dynamic entertainment environment.
• Opportunity to lead and grow your management skills.
• Career advancement opportunities.
• Competitive salary and benefits.

Job Responsibilities:

• Welcome and serve customers with a friendly attitude.
• Take food and beverage orders accurately.
• Serve meals promptly and ensure customer satisfaction.
• Maintain cleanliness of the dining area and service stations.
• Handle cashiering and payment transactions when required.
• Follow food safety, hygiene, and restaurant SOPs.
• Support team members to ensure smooth daily operations.

Requirements:

• Positive attitude and good communication skills.
• Able to work in a fast-paced environment.
• Willing to work shifts, weekends, and public holidays.
• Experience in F&B is an advantage; fresh candidates are welcome to apply.

Perks & Benefits

• Nearby public transport
• Casual Dress Code
• Medical Insurance
• Annual leave after confirmation

ASG Security Sdn Bhd is seeking a motivated and experienced Service Technician to join our growing team in the security systems industry.

The ideal candidate is hands-on, reliable, and passionate about delivering quality service and technical support. You will be responsible for the installation, troubleshooting, maintenance, and servicing of security systems while ensuring excellent customer satisfaction.

Join a company that values teamwork, professionalism, and continuous growth, and be part of a dynamic environment with opportunities to develop your technical skills and career.

Job Responsibilities

Perform installation, maintenance, configuration, testing, commissioning, and troubleshooting of CCTV, Card Access, Intrusion Detection Systems, networking, storage, hardware, and software.

Attend to customers’ queries, support, services, and issues.

Involved in cabling, wiring, mounting, and termination works.

Report site details, work done, project progress status, customer requests or feedback, and issues to the reporting Manager/Supervisor.

Update the documentation and provide operational training.

Liaise/manage with suppliers/vendors and outsourced contractors for delivery works.

Requirements

Candidate must possess at least a Professional Certificate, Diploma, Advanced Diploma, or Bachelor’s Degree in Engineering (Electrical/Electronic, Computer/Telecommunication, others)

3 years of relevant work experience in a similar industry.

Possessed a driving license with own transport (Car).

Basic knowledge in cabling, networking, electronics, & computer.

Strong analytical, excellent communication, and interpersonal skills.

Able to work independently with minimal supervision.

A team player to achieve corporate goals.

Ability to accept new challenges, develop new skills/knowledge, and constantly engage in learning new technologies, methods, and processes.

Must be willing to work overtime or late hours when required for project/site support.

Why Join Us?

✅ Career growth opportunities

✅ Exposure to enterprise security systems

✅ Supportive team environment

✅ Training and skill development opportunities

Perks & Benefits

Allowance (travel stipends, transportation, etc.)

Nearby public transport

Paid training and development

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

Location : Penang Candidates Wanted 

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/ Graduate Diploma in Engineering (Mechanical) or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Willing to learn.
• Requires relevant semiconductor / mechanical / pcb industry experience
• Required language(s) : Chinese, English, Bahasa Malaysia.
• Preferable Chinese Speaking candidates.
• Fresh graduate are welcome to apply.
• Ambitious, Self-Motivated, Team Work and Independent.
• Coordinate and work with colleagues to meet and achieve target.
• Possess own transport and willing to travel.
• Able to start work immediately.
• Can work with minimum supervision.
• Have knowledge in machinery is an added advantage.
• Position also available in Johor, Penang, Kuala Lumpur.
• Flexibility and willingness to travel frequently to assigned locations, including Kuala Lumpur, Penang, Singapore, and Indonesia.

Job Responsibility

• Conduct technical training for the machines we sell to enhance understanding of product features and performance.
• Respond to service requests promptly, troubleshoot machine issues, and deliver effective solutions.
• Collaborate with the sales team, offering technical support to ensure customer satisfaction with our products.
• Maintain close communication with customers, building positive working relationships to foster customer loyalty.
• Attend to sales enquiry & achieve sales target.
• Gather and record customer feedback, providing product improvement suggestions to the research and development team.
• Participate in the development of maintenance plans to ensure optimal performance of equipment.
• Contribute to the expansion of our customer base by actively participating in efforts to acquire new clients.
• Complete reports assigned by the headquarters, including but not limited to detailed records on technical support, customer feedback, and sales trends.
• Provide quotations to customers and recommend suitable equipment based on their needs.
• Prepare and deliver technical proposals explaining products & services to customers.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)

POSITION   : CUSTOMER SERVICE (IMPORT&EXPORT)

LOCATION : PORT KLANG-HQ

SALARY : RM2500 – RM3,500 / MONTH

RESPONSIBILITIES:

• Maintaining customer's focus at all times and answering to customer's enquiries using the standard guidelines.
• Ensure booking and cargo planning of shipments are in compliance to customers & followed process
• Able to Handle Air / Sea Outbound LCL/FCL/Nomination Shipments.
• Liaise With carriers to ensure accurate data on shipments & timely submission of SI to carriers.
• Able to establish a productive & effective working relationship with internal & external customers.
• Ability to anticipate & identify problem. Analyses problem systematically and resolve problem with effective solutions or alternatives.
• Support and work closely with fellow team members to ensure the smooth flow and timely executive of our customer’s supply chain.
• Arranging and coordinating for transportation / trucking / haulage.
• Follow up with agent and consignee for the incoming shipments and ensure shipment moving smoothly.
• Handling and preparation of shipping documents (e.g.: delivery order / bill of lading, tax invoice, arrival notice.

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ Fresh Graduate, Diploma in Marketing, Logistic / transportation or equivalent.
• At least 2-3 years (s) of working experience in shipping & forwarding industries, especially Freight Forwarding.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English, Mandarin & Malay speaking (both written and oral)

BENEFITS : -

• ANNUAL BONUS
• ANNUAL INCREMENT
• COMMISSION
• MEDICAL
• PARKING

We are looking for a detail-oriented and reliable Customer Service Officer to support our daily operations in the freight forwarding and logistics industry. This role is ideal for someone who enjoys working with people, is highly organized, and can communicate effectively in a multilingual environment. You will play a key part in ensuring smooth coordination with customers, carriers, and internal teams, handling inquiries promptly, and providing accurate documentation and updates to support the end-to-end logistics process.

Job Description

• Manage shipping documentation formalities to ensure accuracy and compliance with company and regulatory requirements.
• Process bookings and execute related orders in a timely manner.
• Monitor and maintain accurate tracking status for all shipments.
• Communicate effectively with overseas offices, agents, shipping lines, and clients to ensure smooth coordination.
• Handle clients’ inquiries via telephone and email, providing timely and accurate responses.
• Provide responsive support to both internal and external customers by addressing concerns and offering effective solutions.
• Maintain a well-organized and efficient filing system for all documents to ensure systematic retrieval.
• Perform any other duties as assigned by management.

Job Requirement

• Proficiency in Mandarin is required to liaise with Mandarin-speaking customers.
• Strong communication skills in both English and Mandarin (spoken and written).
• No prior experience required; willingness to learn and take on new challenges is essential.
• Fresh graduates are encouraged to apply.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Meticulous, good interpersonal skills, excellent verbal and written communication skills, team player with positive work attitudes.
• Ability to work in fast-paced environment with high stress tolerance.

Perks & Benefits

• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities

We are looking for a dedicated individual, who has a passion for transforming his/her good customer service skills in achieving customer excellence in backend support for class admin operations. Will need to attend to any incoming inquiries for class schedule and to manage the coordination of lesson arrangements with the coaches and customers. The respective individual will be trained with in-house systems to carry out duties in managing the class admin area under the company guidelines and policies.

Job Description

• Attend to customer requests and inquiries via the phone and online messaging platform (WATI).
• Slot students into classes and answer customers' questions pertaining to the enrolment
• Explain various school policies and things to note for sign-up
• Take the initiative to look for possible slots of class and raise to coaches to create potential classes based on demand.
• Execute end-to-end coordination of lesson arrangement with the parents, students, and coaches.
• Manage makeup lesson requests from customers or assign duties of makeup lessons by branch and class admin management.
• Proactively monitor the balance of student lessons in a term and conduct renewal reminders as per company policies to the parents/students.
• Manage lesson cancellation communication with all parties.
• Work with branch operations staff and coach to resolve and manage relief coach arrangements.
• Conduct student transfer duties from private to group lessons or vice versa.
• Assist in returning students’ arrangement and lesson resumption.
• Coordinate with coaches on the progression of students and ensure the class-level information is being duly updated in the system.
• Other ad-hoc duties that are deemed appropriate within the role.

Key Responsibilities:

Inquiry Management: Promptly handle all incoming phone calls and digital inquiries with a professional and helpful demeanor.

Sales Conversion: Proactively explain our services to potential customers, answer questions about our offerings, and guide them through the sign-up or booking process.

Communication: Maintain high-quality communication standards to ensure customer satisfaction and brand loyalty.

Data Entry: Accurately record customer details and interaction summaries in our internal tracking system (e.g., Notion or your preferred CRM).

Problem Solving: Address customer concerns or complaints with patience and efficiency, escalating issues to management when necessary.

Information

• Work at Puchong IOI Boulevard Office.

• 5 days work per week (will be required to work on weekend).

Job Requirement

• Minimum qualification of Diploma and above, relevant field of certification.

• Have at least 1 year of customer service experience.

• Be committed with passion and dedication to customer service in a call center environment.

• Being people-oriented nature with good interpersonal skills in communication.

• Being resilient with patience in handling customers’ queries and complaints.

• Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.

• Able to communicate in English, Mandarin & Malay

• Professional, punctual, and well-organized individual who will enact his/her responsibility for all the coordination.

• Good team player, and able to work as a team in communication and delivering the message internally and externally.

Perks & Benefits

• Casual dress code
• Company trips
• Open culture
• Personal development opportunities
• Paid training and development

Requirements

• Minimum 1-2 years of relevant working experience in freight forwarding, logistics, custom agent, or other similar industry.
• Candidate that have strong willingness to learn are encouraged to apply.
• Possess good problem solving soft skill and initiative in work.
• Willing to travel & meet customers/suppliers.

Tasks & Responsibilities :

• Build, maintain & strengthen relations with existing / potential customers.
• Coordinate and monitor shipment activities, ensuring timely updates are provided to customers regarding shipment status.
• Handle shipping documents such as BL/AWB.
• Promote the Company's Logistics Services and solutions to enhance business growth opportunities.
• Work closely with internal and external stakeholders, including customers, hauliers, forwarding agents, shipping lines etc to ensure smooth shipment execution.
• Perform any other duties and responsibilities assigned by Management from time to time.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical Claims
• Statutory benefit such as EPF, Socso, Annual Leave etc

JOB DESCRIPTION

RESPONSIBILITIES:

• Handle all custom formalities with customs and other authorities with regards to custom clearance.
• Manage forwarding activities and ensure that import and export goods are cleared in a timely manner.
• Go daily to the port to process custom file submissions. (if needed)
• Monitor and update containers through the port system
• Monitor loading and unloading of warehouses and ports (if needed)
• Handle for import and export (eg K1/K2/K4/K8/K9/ZB1/ZB2 permits required for customs submission)
• Experienced in EDI, Dagang Net and Port VGM submission
• Liaise with clients and agents with proper HS codes and advices duty/tax amount upon enquiry.
• Provide timely report and appropriate analysis
• Ensure proper documentation filling and system update

EDUCATION/ EXPERIENCE/ SKILL REQUIREMENT:

• Candidate must possess at least SPM, Diploma or Advanced / Higher/ transportation or equivalent.
• At least 2-3 years (s) of working experience in forwarding Operation and well versed in Royal Custom procedure.
• Required skill(s): Strong verbal communication and presentation skills, self-disciplines, computer literate, presentation preparation and report.
• Good command in English & Malay speaking (both written and oral)
• Willing to work under challenging environment
• KEK Certificate is an added advantage

工作職責：

• 熱情友善地接待和服務顧客。
• 準確記錄餐飲訂單。
• 及時提供餐食，確保顧客滿意。
• 保持用餐區和服務站的清潔衛生。
• 必要時處理收銀和支付交易。
• 遵守食品安全、衛生和餐廳標準作業規程。
• 支援團隊成員確保日常營運順利進行。

要求：

• 積極的態度和良好的溝通能力。
• 能夠適應快節奏的工作環境。
• 願意輪班工作，包括週末和假日。
• 有餐飲業經驗者優先；歡迎應屆畢業生申請。

福利待遇

• 附近公共交通
• 休閒著裝要求
• 醫療保險
• 確認後可休年假

ASG Security Sdn Bhd 正在尋找一位積極進取、經驗豐富的服務技術員加入我們不斷成長的安防系統產業團隊。

理想的候選人應具備動手能力、可靠性，並對提供優質服務和技術支援充滿熱情。您將負責安防系統的安裝、故障排除、維護和保養，同時確保客戶獲得卓越的滿意度。

加入一家重視團隊合作、專業精神和持續成長的公司，成為充滿活力的環境中的一員，並有機會發展您的技術技能和職業生涯。

工作職責

對閉路電視監控系統、門禁系統、入侵偵測系統、網路、儲存、硬體和軟體進行安裝、維護、設定、測試、調試和故障排除。

處理客戶的諮詢、支援、服務和問題。

參與電纜敷設、線路鋪設、安裝及端接工作。

向報告經理/主管報告現場詳情、已完成的工作、專案進度狀態、客戶要求或回饋以及問題。

更新文件並提供操作培訓。

負責與供應商/廠商及外包承包商聯絡/管理交付工作。

要求

應徵者必須至少持有工程專業（電氣/電子、電腦/通訊或其他）的專業證書、文憑、高級文憑或學士學位。

3 年相關行業工作經驗。

持有駕駛執照並擁有自己的交通工具（汽車）。

具備佈線、網路、電子和電腦方面的基礎知識。

較強的分析能力、優秀的溝通能力及人際溝通能力。

能夠獨立工作，只需極少監督。

能夠與團隊成員協作以達成公司目標。

能夠接受新的挑戰，發展新的技能/知識，並不斷學習新技術、新方法和新流程。

必須願意在專案/現場支援需要時加班或工作到很晚。

為什麼要加入我們？

✅ 職涯發展機會

✅ 接觸企業安全系統

✅ 互助的團隊環境

✅ 培訓和技能發展機會

福利待遇

津貼（旅費、交通費等）

附近公共交通

有薪培訓和發展

福利待遇

• 津貼（旅費、交通費等）

TECHNICAL SERVICE ENGINEER (COLOUR PIGMENT - PLASTIC INJECTION MOLDING)

Salary Range: RM6000 – RM7000

Full Time Position - BASED KULAI & BATAM

Suitable for Male Worker

Training Provided

Job Responsibilities:

1. Sets up, operates, and maintains injection moulding machines to produce Colour Chips and performs technical control.
2. Customer/Supplier onsite visit for technical support on products and Colour deviation as well as solving abnormal problems.
3. Provide technical support for injection moulding machine setup, maintenance, production parameters, and troubleshooting at customer onsite.
4. Responsible to follow up on customer’s trial sample production and onsite production status.
5. Develop and enhance the support plan in order to establish good customer relationships and customer satisfaction.
6. Knowledge transfer to customers or sales channel partners on system setup, maintenance, and troubleshooting skills.
7. Work closely with the Quality Team on quality and design related improvements based on customer feedback.
8. Adhere to production operating parameters and Good Manufacturing Practices to meet production and quality targets.
9. Accuracy in measurement and strong interest in Colour matching.
10. To perform tasks/jobs as assigned by superior.
11. Training Provided.

Requirements:

1. Must possess at least a Diploma in Mechanical Engineering or relevant technical/industrial academic qualifications.
2. Secondary School graduates are welcome to apply if having relevant working experience.
3. At least 2 years and above working experience in Plastic Injection Molding / Extrusion / Plastic Resin / Colorants Manufacturing.
4. Able to speak and write Mandarin.
5. Basic communication skills in Mandarin, Bahasa Malaysia, and English.
6. Basic computer literate.
7. Willing to go onsite for customer and supplier visits for technical support.
8. Willing to work outstation in Batam.
9. Self-initiated with good 5S habits and discipline.
10. **A Mandarin speaker is preferable (as we need to deal with China/Hong Kong HQ).

Benefits:

• EPF, SOCSO, EIS Contributions
• Medical Leave & Annual leave
• Yearly AWS
• Relevant Training Courses
• Allowances
• Performance Bonus

Job Responsibilities:

• Manage the day-to-day operations of the Technical Department, including Projects and Maintenance.
• Oversee the installation, testing, commissioning, and system programming of security systems in accordance with required standards.
• Oversee the whole process of project implementation, service, and maintenance workflow.
• Lead, supervise, and develop a team of 6-8 Technical Officers, Engineers, and Technicians.
• Plan, organise and allocate manpower, equipment and resources for project implementation and maintenance works.
• Prepare project and service scope, develop work plans, define resource loading, skill requirements, milestones, and performance metrics.
• Monitor project schedules, maintenance commitments, and service performance to ensure timely completion and customer satisfaction.
• Manage day-to-day client interactions and expectations for optimal results.
• Continually seek opportunities to increase customer satisfaction and strengthen client relationships.
• Develop a good understanding of each client’s business, organisation, and operational objectives.
• Coordinate with suppliers, subcontractors, and internal departments to ensure smooth project execution and service delivery.
• Provide technical leadership and guidance in resolving technical issues encountered by the team.
• Ensure smooth progress and timely completion of all project and maintenance commitments.
• Track and identify opportunities to improve technical methodologies, operational processes, and training programs.
• Build and maintain strong technical relationships with prospective, new, and existing customers.
• Set departmental targets, implement guidelines, and provide coaching and support to team members.
• Communicate effectively with clients to identify needs and recommend appropriate technical solutions and strategies.
• Handle customer complaints and ensure timely resolution.
• Ensure compliance with company policies, quality standards, workplace safety requirements, and statutory regulations.
• Participate in performance evaluation and career development planning for team members.
• Perform any other duties as assigned by Management.

Job Requirements:

• Diploma or Degree in Electrical Engineering, Electronics Engineering, Mechanical Engineering, Computer Science, or its equivalent.
• Minimum 5 years of relevant experience with a demonstrable record of success in security systems, projects, and maintenance operations.
• Experience leading and managing a technical team.
• Good communicator with excellent coordination and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously.
• Committed individual with great initiative and strong problem-solving skills.
• Good leadership, planning, and organisational abilities.
• Must be a team player with the ability to work independently.
• Experience in the security and CCTV industry and exposure to products and operations will be an added advantage.
• Proficient in Microsoft Office applications.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

The Finance Manager is responsible for end-to-end finance and accounts management for a project-driven engineering business.

This is a hands-on role covering financial control, project costing, cashflow management, statutory compliance, and management reporting across Malaysia and Singapore entities.

The role supports Management with commercial insight, risk visibility, and financial discipline, particularly in long‑running projects with imports, logistics, and milestone billing.

Key Responsibilities

1. Financial Operations & Reporting

• Manage full set of accounts (GL, AR, AP, fixed assets, accruals, provisions).
• Prepare monthly management accounts, variance analysis, and financial commentary.
• Ensure timely month‑end and year‑end closing.
• Support budgeting, forecasting, and cashflow projections.

2. Project Accounting & Cost Control

• Monitor project budgets vs actuals; identify cost overruns, timing mismatches, and margin risks.
• Track project‑related costs including imports, logistics, customs duties, insurance, and subcontracting.
• Work closely with Project / Operations teams to ensure accurate cost recognition and billing alignment.
• Highlight commercially significant risks early to Management.

3. Cashflow & Treasury Management

• Manage cashflow planning, funding requirements, and payment prioritisation.
• Coordinate customer invoicing, progress claims, and collection follow‑ups.
• Oversee payment controls, approval workflows, and banking arrangements.

4. Statutory, Tax & Audit

• Liaise with auditors, tax agents, company secretary, and bankers.
• Ensure compliance with Malaysian statutory requirements (tax, SST where applicable).
• Handle Singapore entity reporting with an outsourced CoSec, including GST submissions and audit coordination.
• Ensure proper documentation and audit readiness at all times.

5. Controls, Process & Systems

• Maintain and improve internal controls, financial procedures, and approval matrices.
• Oversee or coordinate outsourced bookkeeping/payroll providers where applicable.
• Ensure finance data integrity and control across systems (Excel, accounting software, shared drives).

6. Management Support

• Provide Management with clear financial insights, not just reports.
• Support management decision‑making on pricing, margins, cost control, and risk exposure.
• Undertake ad‑hoc financial analysis and special assignments as required.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development