Total 869 contract manager job vacancies in Information Technology category

We are looking for Senior Consultant/ Associate Manager, Data Governance Expert from Banking Industry for a Permanent role with our Client.

Responsibilities:

• Act as the subject matter expert for data governance, collaborating closely with the Finance team in Singapore and engaging with stakeholders across Data Management, Risk Management, and IT.
• Lead execution of data governance initiatives by breaking down complex activities into actionable deliverables such as KDE identification, EUC inventory and criticality assessment, data aggregation process mapping, and implementation of data lineage systems.
• Apply prior experience and practical knowledge from past data governance projects to design effective solutions and drive successful outcomes.
• Develop and manage project plans with clear milestones, governance structures, and defined roles and responsibilities.
• Integrate Company’s project management methodology with the bank’s operational practices to ensure plans are both strategic and executable.
   

Requirements:

• Bachelor's degree in any related fields.
• Minimum 5 years of experience in data governance or data management roles within a financial institution, preferably banking.
• Proven ability to work in complex, multi-stakeholder environments involving business, IT, compliance, and vendors.
• Strong documentation skills using PowerPoint, Excel, and Word.
• Solid project management skills, including progress tracking, issue and risk management, and stakeholder coordination, experience preparing and delivering reports or presentations to senior management or executives and good stakeholder management and communication skills are a plus.
• Proficiency in business-level English across reading, writing, listening, and speaking will be beneficial for liaising with key stakeholders.
• Strong understanding of regulatory reporting, internal reporting, finance/accounting business processes, and related systems.
• Familiarity with data lineage concepts and tools (e.g. Collibra or similar platforms), understanding of finance and accounting business processes, regulatory reporting, and related systems are a plus.
• Prior collaboration with risk management and finance/accounting departments on external and internal reporting activities is highly beneficial.
• Ability to prepare and present clear, structured executive reporting.

Preferably with Civil, Structural and Architectural Background

1. The Programme Manager will provide Program and Project services to the Lead Client Technical Program Manager (TPM) with day-to-day deliverables for the Client Data Center Product Development Insertion (PDI) organisation, including:

• Product Development Meeting Coordination: Note taking according to format, Issue, Action, Request for Information, and Risk tracking, Creating presentations, spreadsheets, reports, and documentation according to format, in collaboration with the Product Development Team

• Change Policy Process Owner (bug coordination, content packaging)

• Product Documentation management in AODocs and system

• Product Development issue tracking in Spreadsheets, and system

• Collaborate with Lead Client TPM to compile status updates for Products

• Inform Lead Client TPM of any risks uncovered in the portfolio

2. The Programme Manager will provide Program and Project services to the Lead Client TPM with day-to-day deliverables for contracts from conception to execution, including:

• Review funding request submission in system

• Review draft contracts for quality control

• Review invoices from vendors to ensure they are aligned with the agreed upon rates within the existing contract

• Follow-up and track status of the contract in platform system, and email

• Updating Purchase Order tracking spreadsheets

• Support onboarding process of engineering support

3. The Programme Manager will provide accurate communication and status updates to the Client TPM.

4. Management and accountability of delivery milestones where assigned by the Client TPM.

5. Interdisciplinary coordination between other Client Vendors.

6. Support the TPM with Project reporting and governance including escalation paths.

7. Team interface management.

8. Communicating and maintaining the project charter focus throughout the project life cycle.

9. Risk Management, threat and opportunity identification and associated management actions.

10. Supporting Cash Flow updates, cost management and reporting in concert with commercial management and PCG teams.

11. The Programme Manager will deliver the deliverables, including documentation, as required to perform the Services listed above, including:

• Weekly Flash Report for all pillars of the group.

• Quarterly reporting on the program.

• Develop and track against a work plan and deliverables for the team

• Conduct weekly meetings with Client to monitor progress on agreed deliverables for all the team.

• Conduct weekly team meetings to discuss progress on initiatives and to drive performance brief status report of weekly activities performed

About Our Client

Our client is a regional data centre solutions provider that merges engineering excellence with sustainability to deliver world-class facilities across Asia.

Their integrated approach covers concept design to operation, with a focus on energy efficiency, scalability, and high-density computing readiness.

How to Apply

Our esteemed client in the Power Systems industry is seeking a Technical Sales Manager to join their dynamic team:

• Employment Type: Permanent
• Position: Technical Sales Manager
• Location: East (Nearest MRT: Ubi)
• Working Hours: Monday to Friday, 8.30am to 6pm
• Salary Package: Basic + Transport Allowance + AWS + VB

Job Responsibilities:

• Drive sales growth and business development activities within assigned market segments and territories.
• Identify new business opportunities, build strong customer relationships, and expand market presence.
• Develop and execute sales strategies and account plans to achieve revenue targets.
• Provide technical consultation and clarification based on customer requirements and project specifications.
• Collaborate closely with clients and engineering teams to recommend suitable technical solutions and products.

Job Requirements:

• Minimum a Diploma in Electrical or Electronics Engineering, with at least 4 years of proven technical sales experience.
• Possess an established network of contacts within the Marine, Oil & Gas, Petrochemicals, Utilities, Power Generation, and EPC contractor sectors.
• Possess a valid Class 3 driving license with own transport.

Ready to apply? Here’s how: 

• Click the APPLY button, or 
• Email your resume (in MS Word or PDF format) to adelin@intuitrecruitment.com. Include the job title in your email subject line for prompt processing. 

Only shortlisted candidates will be notified. 

By submitting your application, you consent to the collection and use of your personal data under Personal Data Protection Act (PDPA). 

Adelin Chong | EA Personnel Reg No.: R1875641 

Intuit Recruitment Pte Ltd | EA License No.: 25C2793 

Job Summary

Lead technical operations for LNG bunkering vessels and trucking business, ensuring compliance with marine regulations and supporting safe, efficient LNG bunkering services in Singapore.

Responsibilities

• Support technical matters for vessel and trucking LNG bunkering business to ensure operational readiness and safety.
• Review and provide detailed comments on drawings, plans, and documents during FUELNG's LNG bunker vessel construction to ensure timely delivery and operational compliance.
• Manage third-party supervisors and liaise with shipbuilders and ship owners to coordinate vessel readiness for Singapore operations.
• Conduct LNG bunker vessel compatibility studies with customers and prepare technical procedures and operational walkthroughs to enhance safety and efficiency.
• Prepare and coordinate Joint Plan of Bunkering Operations (JPBO) documents with all stakeholders to ensure smooth bunkering activities.
• Assist FUELNG General Manager in technical discussions with new customers to support business development.
• Review and update technical and operational procedures to maintain high standards and compliance.
• Support ISO 9001, ISO 45001, BizSafe, and other audits to maintain industry certifications and operational excellence.
• Represent FueLNG in the Singapore market by engaging with regulatory bodies and supporting the development of industry standards and regulations.
• Maintain strong relationships with the Maritime and Port Authority of Singapore to ensure compliance with LNG bunker licensing requirements.
• Support training programs for new personnel and contractors to uphold LNG operational safety and standards.
• Perform additional tasks as assigned by management to support company objectives.

Required competencies and certifications

• Technical and Engineering mindset.
• Good knowledge of vessel operations and abilityto find technical solutions.
• Good stakeholder engagement/communicationskills, externally & internally.
• Well-versed in marine regulations and statutory instruments for bunkering in Singapore Port and OPL Waters.

Preferred competencies and qualifications

• Graduate degree in Maritime Business and Operations, Nautical Studies, Marine, Mechanical, Electrical, or Chemical Engineering; Master’s degree preferred
• 10 years of progressive experience, preferably at least 5 years of experience in shipbuilding or technical operations of vessels.
• Practical knowledge of mechanical equipment, heat transfer, cryogenic equipment, centrifugal and reciprocating pumps, and LNG handling and storage
• Experience in Oil, LNG/Gas, and Petrochemical industries
• Proficient computer knowledge and skills
• Fluent written and verbal English; fluency in other languages is an advantage

• 12 Months Contract (Renewable)
• up to $7,000 base
• 1 Month end of contract bonus

Responsibilities

• Provide technical support and consultation for enterprise networking solutions across customer environments
• Design and review network solutions based on customer requirements and business objectives
• Prepare technical proposals, solution documentation, and bill of quantities (BOQ) for project opportunities
• Present technical solutions and recommendations to customers, partners, and internal stakeholders
• Support solution implementation, troubleshooting, and post-deployment activities where required
• Work closely with regional and engineering teams to develop and deliver network solutions
• Conduct technical workshops, product demonstrations, and training sessions for customers and channel partners
• Stay updated on emerging networking technologies and support continuous improvement of solution offerings

Requirements

• Minimum 3 years of experience in enterprise networking, solution design, or network engineering environments
• Strong knowledge of routing, switching, wireless, firewall, SD-WAN, and enterprise networking technologies
• Experience preparing technical proposals, solution documentation, or customer-facing technical presentations
• Strong communication skills with the ability to engage customers, partners, and technical stakeholders

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

As an Associate Wellbeing Coordinator, you will be part of a collaborative team comprising of Primary Care Providers, Community Nurses, Wellbeing Coordinators and Community Partners. The team will provide 24/7 telecare support and assistance to clients from incoming calls to CareLine in accordance with established protocols through various virtual modes. You will receive incoming voice calls and make outgoing care calls to strengthen the care relationship with clients. This position serves as a vital touchpoint to SingHealth’s clients, supporting them on their journey towards better health and wellbeing.

Key Responsibilities

You will assist and provide support in monitoring clients' wellbeing through regular check-ins, directing clients to appropriate community resources, and coordinating health and social care administration with various stakeholders. Your role includes maintaining updated documentation of care plans, encouraging and empowering clients towards healthy lifestyle changes, and escalating complex cases to senior coordinators when required.

In the call centre environment, you will ensure consistent service standards, execute daily operational workflows and maintain confidentiality whilst safeguarding client data. You will be expected to achieve service levels as determined and maintain low abandoned call rates through efficient call handling. You may also support community outreach and engagement efforts as required. Additional duties may be assigned by your supervisor as required.

Job Requirements

• Fresh Diploma in any discipline preferably with at least 2 years of relevant experience
• Experience in contact centre or eldercare experience would be an added advantage
• Operational experience and knowledge in health, social and community care sectors
• Able to communicate in 2 or more languages and dialects would be an added advantage
• Able to work on rotating 12-hour shifts
• Strong team player with a positive work attitude and strong sense of responsibility
• Possess good problem-solving skills

1. Fraud Program Strategy & Execution

• Program Ownership: Lead the planning, execution, and monitoring of high-impact fraud programs, ensuring alignment between local and regional execution and global fraud strategies.

• Operational Transformation: Drive the implementation of new fraud detection models/initiatives, ensuring seamless integration and implementation across diverse markets.

• Lifecycle Management: Manage program timelines, risks, and resources using project management tools to ensure all fraud initiatives are delivered.

2. Risk Oversight & Performance Analytics

• Data-Driven Governance: Define, track, and report on fraud-related KPIs. Use data insights to monitor the success of prevention initiatives, identify systemic vulnerabilities, and strategise fraud-prevention actions.

• Optimisation & Automation: Partner with Data and Product teams to design dashboards and enhance automation, reducing manual intervention while minimising false positives for an improved customer experience.

• Strategic Reviews: Lead post-implementation reviews and "lessons learned" to integrate insights into future fraud prevention product roadmaps and predictive capabilities.

3. Strategic Influence & Cross-Functional Partnership

• Fraud SME: Serve as the senior subject matter expert for fraud operations, providing guidance to cross-functional teams on navigating complex fraud risks and project milestones.

• Stakeholder management: Act as the primary fraud representative for Product, Finance, Legal, and Marketing, translating technical fraud insights into actionable business recommendations for leadership.

• Design-to-Launch Integration: Collaborate with product teams to embed fraud prevention into the rollout of new features and digital tools from the design and discovery phase onward.

4. Change Management & Operational Integrity

• Change Advocacy: Lead change management processes to ensure smooth transitions as new fraud tools, methods, and policies are adopted across the organization.

• Policy & Compliance: Establish and enforce governance frameworks that ensure fraud operations remain compliant with audit, security, and regulatory standards.

• Global Alignment: Engage stakeholders across different regions to drive buy-in and ensure organizational alignment on new fraud mitigation processes.

Key Responsibilities:

1. Oversea the acquisition and development fo Software systems in organisational units

2. Monitor the results and quality of the different software solutions and project implemented in the

organization.

3. Oversea the development of Proof of Concept / solutions and provide technical expertise on the

development of software and platform features, ensuring that appropriate security and risk factors

are considered.

4. Participate in end-to-end projects for system implementation, integration, upgrade and support of

NetReveal systems.

5. Provide knowledge of the functionality of one or more core NetReveal modules (such as ETL,

Builder, Workbench, Visualizer, Live, Scenario Manager, WLM, Services Manager and Application

Builder)

6. Participate in the technical workshops during the analysis and design stages of project and

collaborate with Architects, Security and Development Lead to ensure solution design complies

with enterprise design principles, security and control standards

7. Trouble-shoot environmental & technical issues that arise in the course of deploying/configuring

software and escalate issues that impacts project schedule on timely basis and propose

workarounds/resolutions.

8. Collaborate with Test Management teams to ensure completion of SIT, UAT, performance / load

testing and application security testing with quality result

9. Demonstrate good communication and interpersonal skills and ensure project delivery is within

schedule.

10. Effective and Efficient decision making ability – prioritizing, time management, etc

11. Plan technical deliverables, perform design and development works to meet project’s

requirements within schedule

12. Partner with Engineering and Infrastructure teams for servers setup and maintenance within

project or enhancement schedule

13. Manage project change request approval windows and deployment schedule

14. Facilitate and provide technical and testing support before and after production deployment

15. Create and compile necessary technical documents for the solutions on timely basis.

Requirements:

1. Min 5 years’ experience or equivalent in a technical role such as programming, technical/IT support, software installation.

2. Good knowledge of SQL and in-depth experience of databases such as Oracle, DB2, SQL Server or

Teradata and performance tuning at a database level

3. Technical trouble shooting skills

4. Previous experience of installing software, creating test environments

5. Good knowledge of operating systems such as Linux, HPUX, Google Cloud Platform, Windows

6. Understanding of Java and J2EE architectures/and/or Data Server

7. At least 3 years of experience / knowledge working with JBoss, Weblogic, MQ, Apache Kafka and

Spark

8. Experience in AML/KYC ecosystem and technologies

• Provide technical support, troubleshooting, and project management for IP-based Access Control Systems, Time Attendance Systems, Video Intercom Systems, and Home Automation Solutions.

• Design wiring diagrams and perform system configuration, testing, and commissioning.

• Conduct on-site training for clients, vendors, and project team members.

• Implement and configure internet and Wi-Fi settings for smart home and automation systems.

• Install, maintain, and support IT infrastructure services, including Active Directory (AD), DNS, DHCP, DFS, WSUS, and IIS.

• Configure and implement wired and wireless network solutions.

• Ensure projects are delivered on time and in accordance with technical requirements.

We are seeking an experienced Technical Manager BMS & Engineering Manager to lead a team of engineers in designing, developing, and implementing advanced Building Management Systems for commercial and industrial facilities.

The ideal candidate will have strong expertise in Siemens PLC systems as the primary platform, while also possessing working knowledge of other BMS solutions and protocols. This role involves close collaboration with our AI Smart Building team to integrate BMS/iBMS solutions into AI-driven smart building systems.

Key Responsibilities:

Project Coordination & Implementation

• Coordinate and manage end-to-end implementation of BMS projects, including:

* HVAC system (Chilled Water plant, AHU, FCU)

*Different protocol (API, OPC) to Integrate with other systems

*Basic knowledge of electrical circuit design

*Basic knowledge of ACMV equipment such as pump, chiller, valve

• Lead project and discuss with customer on technical issues and execute from design review through commissioning and handover.
• Analyze, inspect, and resolve implementation challenges to meet customer requirements and operational objectives.

Technical Leadership & System Assessment

• Conduct site surveys, feasibility studies, and detailed system assessments to ensure technical compatibility, performance, and scalability.
• Review system designs, control strategies, and integration architectures for compliance with project and operational standards.
• Troubleshoot and resolve technical issues during implementation and post commissioning phases.

Planning, Budgeting & Procurement

• Work closely with Project Management team and assist in developing project schedules and budgets.
• Oversee procurement of materials, hardware, software, and equipment required for project delivery.
• Coordinate with vendors and contractors to ensure quality, compliance, and timely delivery.

Integration with AI Smart Building Systems

• Work closely with the AI Smart Building team to provide domain knowledge and design specifications for integrating BMS/iBMS solutions into AI-driven smart building platforms.
• Ensure seamless inter-operability between traditional BMS systems and advanced AI analytics for energy optimization, fault detection & diagnostic, and smart operations.

Stakeholder & Cross-Functional Collaboration

• Coordinate with external stakeholders such as consultants, contractors, and clients to align technical and operational expectations.
• Act as a technical point of contact for customers, ensuring satisfaction throughout the project lifecycle.

Product Feedback & Continuous Improvement

• Provide structured feedback to product development and data engineering teams regarding implementation challenges, system performance, and support issues.
• Contribute to continuous improvement initiatives to enhance product reliability, usability, and operational efficiency

Documentation & Reporting

• Maintain comprehensive and accurate project documentation, including:

*System architecture drawings and schematics

*Simple electrical circuit diagrams

*Control System Write-Ups or FDS documentation

*Operation and maintenance manuals

*FAT (Factory acceptance test) and SAT (Site acceptance test) documents

• Ensure documentation meets internal standards and client requirements.

Job Requirements Education:

Bachelor’s Degree :

Electrical or Electronic Engineering /Mechanical Engineering/Building Automation or a related engineering discipline

Experience

o Minimum 10–15 years of Operational Technology (OT) experience, including:

BMS system and solution design, development and implementation.

Strong knowledge of :

o Control Systems

o Chilled Water Systems and Chiller Plant Optimization(preferred)

o Electrical line Diagram (SLD)

o Basic understanding of Data Science and Machine Learning

o Primary expertise in Siemens PLC systems, Codesys or other IEC 61131-compliant software platform, with working knowledge of other BMS platforms and protocols (BACnet, Modbus, KNX, API, OPC, etc).

Key responsibilities:

The role of a Technical Delivery Manager (TDM) is to lead, guide and manage the technical aspects of projects through design, build and implementation phases. They are responsible for ensuring the successful delivery of technology projects by collaborating with cross-functional teams, managing project timelines, and overseeing the development process. TDMs play a crucial role in bridging the gap between business requirements and technical solutions, making them instrumental in driving digital transformation initiatives within organizations.

Overall Responsibilities:

• Manage the end-to-end technical delivery of large IT projects, including scope, cost, quality, and time management; stakeholder communications; risk, issue, and dependency management; and project reporting and governance.

• Develop and maintain project plans, status reports, and other project-related documentation to ensure effective communication among stakeholders and project team members.

• Lead and mentor a team of developers, providing guidance and support throughout the project lifecycle.

• Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

• Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.

• Ensure adherence to coding standards, best practices, and security guidelines across all development activities.

• Provide regular updates on project progress, highlighting key milestones, risks, and issues to relevant stakeholders.

• Contribute to the continuous improvement of development processes and methodologies.

• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

1. Project Delivery Management

a. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget

b. Manage and coordinate across different application teams to manage technical dependencies of the solution

c. Monitor and manage risks/issues related to technical delivery

d. Provide status update related to technical delivery

e. Report to Program and/or Project Manager for the strategic program

2. Requirements Management

a. Partner with SA & subject matter experts to understand and implement functional and technical requirements

b. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)

3. Design & Development

a. Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards

b. Partner with Development Manager in managing application teams to build the enhancements

4. Test Management

a. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results

b. Work with GIS to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan

c. Work with GIPS on Infra requirements.

5. Implementation Management

a. Prepare technical implementation plan across application teams

b. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support

Key Skills:

• Experience with managing end to end implementation of projects.

• Experience with managing and working with external vendors/teams.

• Database (Ability to use and understand for the purpose of analysis and design and investigation)

• Analyse Requirements and form solutions for the application.

Software Engineer C#

Your Responsibilities:

• You have programming skills in C#, including ASP.NET Core and .NET Framework
• Good code reading skills to infer existing design and algorithms
• You will provide progress reports.
• Experience reviewing code to find and address potential issues and defects unit test plans.

Requirements:

• Bachelor's degree in computer engineering, Computer Science, or equivalent
• You have 2-3 years of experience in a software product development environment
• Using .NET Core, WCF, and being familiar with HTTP/HTTPS protocols, knowing Web development
• Skilled in relational databases, especially SQL Server

The Plus - You Might Also Have:

• You have Experience with object-oriented design principles and common design patterns
• Knowledge of software secure coding principles and design for security
• You will Apply data structures and algorithms

ADAS is seeking a capable and motivated Technical Manager to join our ADAS IDEAS Department, which focuses on integrated design, engineering support, computational modelling, performance-based design, sustainability, and digital solutions for specialist architectural and structural projects.

The successful candidate will support the development of innovative technical solutions for tensile membrane structures, ETFE systems, lightweight structures, façades, special roofs, architectural envelopes, another complex built-environment projects.

Key Responsibilities

The Technical Manager will be responsible for:

1. Leading and coordinating technical studies, design development, simulations, and engineering support for specialist projects.
2. Reviewing project requirements, client briefs, architectural intent, technical specifications, and performance criteria.
3. Developing design concepts, technical proposals, method statements, feasibility studies, and value engineering options.
4. Coordinating with architects, consultants, contractors, suppliers, and internal project teams to resolve technical issues.
5. Supervising computational modelling, structural analysis, form-finding, environmental studies, sustainability assessments, and digital design workflows where applicable.
6. Preparing and reviewing technical submissions, reports, drawings, calculations, presentations, and tender documentation.
7. Supporting the tender and business development teams with technical input, proposal strategies, and preliminary design solutions.
8. Providing technical guidance to junior designers, engineers, architects, and analysts within the department.
9. Ensuring that proposed solutions are practical, buildable, cost-conscious, safe, and aligned with project requirements.
10. Keeping the department updated on new materials, design technologies, simulation tools, sustainability trends, and industry best practices.

Requirements

The ideal candidate should have:

1. A degree in Architecture, Civil Engineering, Structural Engineering, Building Engineering, Computational Design, Façade Engineering, or a related discipline.
2. Minimum 8 years of relevant experience in technical design, specialist structures, architectural envelopes, façade, tensile membrane, ETFE, or complex building projects.
3. Strong understanding of design coordination, technical detailing, construction methodology, and project delivery.
4. Experience with structural analysis, parametric design, BIM, environmental simulation, or performance-based design will be an advantage.
5. Ability to communicate clearly with clients, consultants, contractors, suppliers, and internal teams.
6. Strong problem-solving skills and the ability to propose practical technical solutions.
7. Good command of written and spoken English.
8. Proficiency in software such as AutoCAD, Rhino/Grasshopper, Revit, SAP2000, Strand7, RFEM, ANSYS, ETABS, or other relevant tools will be an advantage.

Candidate Profile

We are looking for someone who is technically strong, hands-on, practical, and able to bridge the gap between design intent, engineering logic, fabrication, and site implementation. The candidate should be comfortable working on non-standard projects where innovation, coordination, and technical judgement are required.

Application

Interested candidates are invited to submit their CV, portfolio or project references, expected salary, and availability to: Adashr@me.com.sg

Only shortlisted candidates will be contacted.

Role Overview:
The Application Assistant Manager (Insurance, TPA & Coverage Systems) is responsible for ensuring stable, compliant, and high‑quality operational support for insurance, TPA claims, coverage, and medilimit systems. He/She oversees incident resolution, service performance, and operational governance for insurance‑related applications and workflows, working closely with TPAs, insurers, business operations, vendors, and IT teams. The role ensures systems and processes support accurate claims processing, coverage validation, regulatory compliance, and timely service delivery.

Key Responsibilities:

1) Operations & Service Management

• Coordinate incident and major incident resolution with technical teams and stakeholders.
• Support problem management activities to reduce recurring incidents.
• Monitor SLA / KPI performance and recommend corrective actions. Lead and deliver business within the insurance industry, ensuring high quality execution and string client satisfaction.
• Prepare operational dashboards, reports, and servicer eview materials.
• Provide clear status, risks and progress reporting to leadership. Lead business analysis on internal client engagements. Including requirement gathering, current-state assessment, gap analysis, and solution design.
• Standardise support documentation, processes, and reporting across countries or business units.
• Monitor resource capacity, utilisation, attrition risks, and escalation needs.
• Conduct regular operational reviews with internal team members and internal stakeholders.
• Ensure smooth knowledge transfer during project handover, system transition, or support onboarding.
• Track outsourced support deliverables, risks, and performance against contracts / SLAs.

2) Service Improvement & Strategy

• Support execution of application support strategy, roadmap, and transformation initiatives.
• Identify opportunities to improve support processes, service quality, and user experience.
• Drive automation, monitoring, and efficiency improvement initiatives.
• Recommend best practices for operational excellence.

3) Release Change, Performance & Availability

• Coordinate readiness checks before production deployment.
• Support release and migration activities into production environments.
• Monitor system performance and availability trends; escalate risks proactively.
• Ensure adherence to change management and release governance processes.
• Recommend improvements to system resilience and stability.

4) People & Leadership

• Supervise support teams on daily operations.
• Provide performance feedback to team members.
• Assist manager in manpower planning, workload balancing,and resource optimisation.
• Planning of cross-skill training

5) Governance, Risk & Compliance

• Support readiness for internal audits, external audits, and regulatory reviews.
• Track completion of patching, vulnerability remediation, access reviews, and control attestations.
• Ensure timely submission of mandatory reports, evidence, and regulatory deliverables.
• Coordinate remediation of audit findings, control gaps, and compliance issues.
• Ensure systems operate in accordance with internal policies, security standards, and regulatory requirements.
• Drive early escalation on performance, reliability, and security risks.

Requirements:

• Diploma/Degree in Computer/Computer Science or Information Technology or equivalent
• At least 3-5 years of experience in application support
• Knowledge and experience in application modernization, source code refactoring, application frameworks, application testing and Healthcare related projects is advantageous
• Understanding of the distributed systems, APIs and technical knowledge in insurance, TPA & healthcare system will be an advantage
• Strong analytical, coordination, and communication skills (written and verbal), and the ability to manage multiple tasks simultaneously
• Strong analytical and troubleshooting skills with a proactive approach to issue resolution
• Self-driven, strong team player who is proactive, quality-conscious, and results-oriented
• Maybe required to travel regionally for project support, stakeholder meetings, and knowledge transfer.