Total 166 Director/C-Level Customer Service job vacancies

Job Description

The Corporate Services Director serves as the institutional owner of corporate services, administrative governance, and operational control systems of the Institute.

This role is responsible for ensuring that finance administration, human resource operations, facilities management, documentation control, and operational processes are effectively managed, compliant, and aligned with institutional policies and regulatory requirements (e.g. SSG/EduTrust, PDPA, MOM).

Acting as a central coordination point across departments, the Corporate Services Director ensures that organisational operations are well-integrated, audit-ready, and supported by robust documentation, traceability, and continuous improvement practices.

The role works closely with senior management and supports the Deputy CEO in strengthening institutional governance, operational efficiency, and service quality.

Key Responsibilities

1. Corporate Governance & Operational Control

• Oversee corporate services functions and ensure processes are standardised and aligned with institutional frameworks
• Implement, monitor, and review SOPs across finance administration, HR administration, and operations
• Maintain audit-ready documentation with full traceability of approvals and records
• Support internal and external audits (e.g. EduTrust, financial audits, PDPA compliance)
• Identify operational risks and implement corrective and preventive actions

2. Finance Administration & Control

• Oversee finance administrative functions including payroll coordination, payments processing, and documentation
• Liaise with external payroll vendors to ensure accuracy and compliance
• Ensure proper financial controls, approval workflows, and segregation of duties
• Manage student financial processes including payments, refunds, and tracking
• Resolve financial discrepancies and support audit preparation

3. Human Resource Administration & Workforce Support

• Maintain accurate employee lifecycle records (contracts, payroll data, leave, performance records)
• Support implementation of HR policies in compliance with MOM regulations
• Coordinate staff training and track participation and effectiveness
• Support manpower planning and workforce coordination

4. Operations, Facilities & Asset Management

• Oversee facilities management, maintenance, and safety compliance
• Ensure compliance with workplace safety and fire safety regulations
• Manage institutional assets including inventory tracking and maintenance
• Ensure operational readiness of infrastructure and equipment

5. Document Control & Information Management

• Manage the institution’s document control system
• Ensure all documents are properly formatted, version-controlled, approved, and centrally stored
• Oversee document lifecycle management (creation to archival)
• Ensure compliance with PDPA and data protection practices

6. Cross-Department Coordination

• Act as a central coordination point for administrative matters
• Support cross-functional initiatives and ensure alignment across departments

7. External Coordination & Vendor Management

• Manage relationships with vendors, service providers, and consultants
• Support regulatory submissions and liaise with relevant authorities
• Ensure proper documentation of contracts and agreements

8. Agent Management Support

• Maintain records for agent agreements and documentation
• Support payment tracking and ensure compliance with internal policies

9. Reporting & Continuous Improvement

• Prepare quarterly management reports on operations, compliance, and process improvements
• Provide data-driven recommendations to enhance efficiency
• Track implementation and effectiveness of improvement initiatives

Requirements

• Bachelor’s Degree in Business Administration, Management, Finance, or related fields
• Minimum 5 years of relevant experience, preferably in a Private Education Institution (PEI) or regulated environment
• Strong knowledge of regulatory frameworks (e.g. EduTrust, PDPA, MOM)
• Excellent organisational, documentation, and coordination skills
• Strong attention to detail with high compliance awareness
• Ability to manage multiple stakeholders and functions in a dynamic environment

Key Responsibilities

• Provide administrative and secretarial support to the Director of Operations
• Manage calendar, schedule meetings, and arrange appointments
• Coordinate meeting logistics (venue, materials, invitations)
• Assist in preparing and formatting documents, reports, and presentations
• Handle emails, correspondence, and basic communication when required
• Maintain proper filing systems (physical and digital)
• Record basic meeting notes and follow up on simple action items
• Support general administrative duties and ad-hoc tasks

Requirements

• Minimum Diploma in any discipline
• Basic administrative or secretarial experience preferred
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Good organizational and communication skills
• Able to follow instructions and work independently
• Bilingual in English and Chinese is an advantage

Job Description

The Corporate Services Director serves as the institutional owner of corporate services, administrative governance, and operational control systems of the Institute.

This role is responsible for ensuring that finance administration, human resource operations, facilities management, documentation control, and operational processes are effectively managed, compliant, and aligned with institutional policies and regulatory requirements (e.g. SSG/EduTrust, PDPA, MOM).

Acting as a central coordination point across departments, the Corporate Services Director ensures that organisational operations are well-integrated, audit-ready, and supported by robust documentation, traceability, and continuous improvement practices.

The role works closely with senior management and supports the Deputy CEO in strengthening institutional governance, operational efficiency, and service quality.

Key Responsibilities

1. Corporate Governance & Operational Control

• Oversee corporate services functions and ensure processes are standardised and aligned with institutional frameworks
• Implement, monitor, and review SOPs across finance administration, HR administration, and operations
• Maintain audit-ready documentation with full traceability of approvals and records
• Support internal and external audits (e.g. EduTrust, financial audits, PDPA compliance)
• Identify operational risks and implement corrective and preventive actions

2. Finance Administration & Control

• Oversee finance administrative functions including payroll coordination, payments processing, and documentation
• Liaise with external payroll vendors to ensure accuracy and compliance
• Ensure proper financial controls, approval workflows, and segregation of duties
• Manage student financial processes including payments, refunds, and tracking
• Resolve financial discrepancies and support audit preparation

3. Human Resource Administration & Workforce Support

• Maintain accurate employee lifecycle records (contracts, payroll data, leave, performance records)
• Support implementation of HR policies in compliance with MOM regulations
• Coordinate staff training and track participation and effectiveness
• Support manpower planning and workforce coordination

4. Operations, Facilities & Asset Management

• Oversee facilities management, maintenance, and safety compliance
• Ensure compliance with workplace safety and fire safety regulations
• Manage institutional assets including inventory tracking and maintenance
• Ensure operational readiness of infrastructure and equipment

5. Document Control & Information Management

• Manage the institution’s document control system
• Ensure all documents are properly formatted, version-controlled, approved, and centrally stored
• Oversee document lifecycle management (creation to archival)
• Ensure compliance with PDPA and data protection practices

6. Cross-Department Coordination

• Act as a central coordination point for administrative matters
• Support cross-functional initiatives and ensure alignment across departments

7. External Coordination & Vendor Management

• Manage relationships with vendors, service providers, and consultants
• Support regulatory submissions and liaise with relevant authorities
• Ensure proper documentation of contracts and agreements

8. Agent Management Support

• Maintain records for agent agreements and documentation
• Support payment tracking and ensure compliance with internal policies

9. Reporting & Continuous Improvement

• Prepare quarterly management reports on operations, compliance, and process improvements
• Provide data-driven recommendations to enhance efficiency
• Track implementation and effectiveness of improvement initiatives

Requirements

Bachelor’s Degree in Business Administration, Management, Finance, or related fields

Minimum 5 years of relevant experience, preferably in a Private Education Institution (PEI)

Strong knowledge of regulatory frameworks (e.g. EduTrust, PDPA, MOM)

Excellent organisational, documentation, and coordination skills

Strong attention to detail with high compliance awareness

Ability to manage multiple stakeholders and functions in a dynamic environment

Due to a number of project wins, seeking a Data Centre Architect to join our high-performing and diverse Urbanism + Planning team. This is a rare opportunity to combine leadership, client engagement and project delivery at scale, while contributing to some of Australia’s most impactful mission critical Data Centre projects.

This role can be based in Melbourne, Sydney, Brisbane or Canberra.

How you’ll make a difference:

• Provide project leadership and technical oversight on a range of Data Centre projects — guide multidisciplinary teams through complex architectural commissions, set clear design direction, and collaborate closely with our Brisbane colleagues to drive successful outcomes.
• Drive excellence in project delivery by overseeing major Data Centre initiatives and projects ensuring design quality, innovation, and outstanding client satisfaction.
• Partner with sector leads to win major pursuits, deepen client relationships, and position the firm as the partner of choice for large-scale, technical projects.
• Champion design and technical standards by delivering sustainable, innovative solutions, coordinating multidisciplinary inputs, and mentoring staff to elevate studio-wide capability.
• Strengthen business performance through effective resource allocation, budget and risk management, and contribution to strategic growth and market positioning of our architecture offering.

About Us

DCS is a fast-growing fintech company building a global payment infrastructure across issuing, acquiring, and alternative payment rails.

As we expand our online acquiring capabilities, securing high-quality merchant and institutional partnerships is critical to driving transaction volume and ecosystem growth.

The Role

We are seeking a Merchant Acquisition Lead (Online Acquiring) to lead/support the acquisition of strategic merchants and partners across non-China markets. This role focuses on onboarding Tier-1 e-commerce platforms, digital content providers, and third-party acquirers, building strong payment distribution channels.

You will act as the owner of upstream transaction supply, driving high-quality merchant onboarding and ensuring newly signed partners translate into real transaction volume (GTV). The ideal candidate combines strong commercial negotiation skills with a deep understanding of online payment flows and acquiring business models.

CORE RESPONSIBILITIES

1. Merchant &Institutional Partnership Development

• Identify, acquire, and onboard strategic merchants, platforms, and acquiring partners across key markets.
• Focus on high-impact segments such as e-commerce, digital entertainment, and aggregator/ acquirer channels.
• Build and manage a strong pipeline of partnerships to support scalable transaction growth.

2. Commercial Structuring& Deal Execution

• Lead end-to-end deal structuring and negotiations, including pricing, fee models, settlement terms, and risk considerations.
• Drive fast and effective deal closure while ensuring alignment with internal commercial and compliance requirements.
• Ensure signed partnerships are commercially viable and aligned with long-term business objectives.

3. Transaction Conversion& GTV Ownership

• Ensure newly onboarded merchants and partners are activated and contribute to real transaction volume (GTV).
• Work closely with internal teams to remove onboarding and integration friction, accelerating time-to-transaction.
• Monitor partner performance and drive initiatives to improve transaction scale and quality.

4. Cross-functional Collaboration & Execution

• Collaborate with Product, Tech, Risk, and Operations teams to support merchant integration, payment flow implementation, and ongoing optimization.
• Ensure smooth execution of key capabilities such as payment routing, redirect flows, and refund processes.
• Drive alignment across teams to deliver timely onboarding and scalable merchant solutions.

REQUIRED QUALIFICATIONS

Experience

• 6–10+ years in Business Development, Sales, or Partnerships within payments, fintech, or e-commerce ecosystems, with a track record of onboarding merchants or institutional partners.

Merchant & Acquiring Expertise

• Strong understanding of online acquiring models, payment flows (e.g., checkout, redirect, refund), and merchant integration processes.

Commercial & Negotiation Skills

• Proven ability to structure and close complex commercial deals with merchants, platforms, or financial institutions.

Execution & Result Orientation

• Ability to convert signed partnerships into actual transaction volume, with strong ownership of GTV and business outcomes.

Cross-functional Execution

• Experience working with Product, Tech, Risk, and Operations teams to deliver end-to-end partner integration and execution.

Domain Knowledge(Preferred)

• Familiarity with cross-border payments, e-commerce, digital content platforms, or aggregator/acquirer models.

Education

•  Bachelor’s degree in a relevant field.

ABOUT US

DCS is a fast-growing fintech company building a global payment infrastructure across issuing, acquiring, and alternative payment rails. As our merchant network continues to expand, maximizing the value of existing partnerships is critical to driving sustainable transaction growth. We are seeking an Account Director (Merchant Growth & Engagement) to drive post-onboarding growth across our merchant portfolio. This role takes over after the initial BD incubation phase and focuses on increasing wallet share, improving transaction performance, and preventing churn.

You will act as the owner of merchant portfolio performance, driving transaction volume, success rate, and long-term partner value. By leveraging data insights, joint initiatives, and flow optimization, you will ensure merchants are fully activated and continuously scaled within our ecosystem.

CORE RESPONSIBILITIES

Merchant Portfolio Growth Ownership

• Own performance of assigned merchant portfolio, driving

GTV growth, wallet share expansion, and churn prevention

• Identify growth opportunities across key merchants and develop account-level strategies to scale transaction volume.

Merchant Engagement & Value Expansion

• Drive joint growth initiatives with merchants (e.g., campaigns, payment placement, cashier prompts) to increase usage and conversion.
• Strengthen merchant relationships and position DCS as a strategic payment partner.

Payment Flow & Performance Optimization

• Optimize payment flows, integration methods, and routing logic to improve transaction success rate and user experience
• Identify and resolve friction points across the payment journey to enhance conversion and efficiency.

Cross-functional Execution

• Collaborate with Product, Tech, Risk, and Operations teams to implement optimizations and deliver scalable merchant solutions.
• Ensure timely execution of initiatives and continuous improvement of merchant performance.

REQUIRED QUALIFICATIONS

• Minimum 6–10+ years in Account Management, Partnerships, or Growth roles within payments, fintech, or e-commerce ecosystems.
• Bachelor’s degree in Business Management or any relevant degrees.
• Proven experience in managing and scaling merchant portfolios, driving transaction volume, retention, and account-level growth.
• Strong ability to analyze transaction data, identify growth levers, and optimize performance metrics (e.g., success rate, conversion).
• Ability to engage merchants as strategic partners and drive joint initiatives that deliver measurable business impact.
• Experience working with Product, Tech, and Operations teams to implement solutions and improve merchant performance.
• Familiarity with online payments, acquiring, e-commerce platforms, or digital transaction flows.

ABOUT US

DCS is a fast-evolving fintech company at the forefront of bridging traditional finance (Web2) and decentralized ecosystems (Web3). As we expand our digital asset and cross-border payment capabilities, driving sustainable user activity and transaction growth has become a critical priority. We are seeking an Account Director (Web3 Consumer Growth) to drive user lifecycle growth in a B2B2C model. This role takes over after the initial BD incubation phase and focuses on scaling user engagement, transaction frequency, and lifetime value through our partner ecosystem.

You will act as the owner of downstream growth outcomes across Web3 Consumers, working through partners such as merchants, PSPs, and distribution channels to activate and scale end-user behavior. Rather than direct-to-consumer growth, this role is responsible for converting partnership supply into sustainable user activity and transaction volume, leveraging data-driven strategies, incentive design, and cross-functional execution. The ideal candidate combines strong growth analytics capability with a deep understanding of user behavior, partner dynamics, and Web3 product usage.

CORE RESPONSIBILITIES

Partner-driven User Growth Ownership

• Own user growth outcomes in a B2B2C model, driving activation, retention, transaction frequency, and LTV through partner ecosystems (e.g., merchants, PSPs, channels).
• Translate newly onboarded partnerships into scalable user activity and transaction volume across key use cases.

Growth Strategy & Lifecycle Management

• Define and execute lifecycle growth strategies across key stages (activation, retention, re-engagement) to improve user engagement and conversion efficiency.
• Build user segmentation frameworks and leverage data insights to identify growth opportunities and optimize user behavior.

Incentive Design & Unit Economics Optimization

• Design and optimize incentive mechanisms (e.g., FX spreads, rewards, loyalty programs) to drive user activity and transaction growth.
• Balance growth efficiency, cost control, and revenue contribution to ensure sustainable unit economics.

Cross-functional Growth Execution

• Collaborate with Product, Tech, Marketing, and regional teams to translate growth strategies into scalable solutions and localized execution.
• Drive end-to-end implementation of growth initiatives, ensuring timely delivery and measurable business impact.

REQUIRED QUALIFICATIONS

• Minimum 6–10+ years in Growth, Product, or Business roles within fintech, payments, internet platforms, or Web3 environments, with a track record of driving user growth or transaction outcomes.
• Bachelor’s degree in Business Management or any relevant degrees.
• Proven experience driving user growth through partner ecosystems or channels, with the ability to convert distribution into sustained user activity and transaction volume.
• Strong experience in lifecycle growth (activation, retention, re-engagement), experimentation, and data-driven decision-making. Solid analytical capability (e.g., SQL, Excel) to translate insights into actions.
• Good understanding of unit economics, incentive design, and ROI-driven growth.
• Ability to work effectively with Product, Tech, and Marketing teams to drive execution and deliver measurable results.
• Familiarity with fintech, payments, digital wallets, remittance, or Web3 ecosystems.

About the role

Our Financial Planning partner is seeking individuals who are motivated and committed to long-term career growth in financial advisory industry. Successful candidates will be guided through a structured development pathway to strengthen advisory capabilities, build a sustainable client base, and progressively expand into the high-net-worth and business markets, subject to performance and regulatory requirements, supported by experienced mentorship, advanced technology, and a proven advisory platform.

Key Responsibilities

• Provide professional financial planning and advisory services to individual and business clients
• Build and manage long-term client relationships through personalised solutions
• Leverage digital tools and marketing support to generate and nurture leads
• Continuously upgrade product knowledge and advisory competencies

What We Look For

• Strong interpersonal and customer service skills
• Self-driven, disciplined, and committed to long-term career growth
• Strong entrepreneurship spirit

Requirements

• Minimum qualification of GCE A-Level, Diploma, or Degree in any discipline
• Due to regulatory and licensing requirements, applicants must be Singapore Citizens or Permanent Residents

Remuneration & Benefits

• Monthly Allowance of up to $6,000 plus commission, incentives and bonuses* Commission, incentive and/or bonuses are subject to your performance
• Annual Overseas Conferences* Qualification for overseas conferences is subject to meeting the conference criteria
• Exclusive holistic training in-house to develop competency
• Exclusive in-house partnerships with other professionals
• Special Performance Package for Bankers / Experience Financial Services Consultants /Agency Leaders.
• Access to digital advisory tools and client management platforms
• Work life balance with flexible working hour
• Excellent career pathway to achieve your career aspirations

Please send your resume to genevieve@recruitingtalents.sg, shortlisted candidates will be notified.

We are committed to fair and merit-based employment practices. All applicants will be considered based on qualifications, skills, and experience, regardless of age, gender, race, religion, marital status, or family responsibilities.

About the Company

A global leader in mission-critical data center infrastructure, delivering highly reliable and scalable facilities to support digital transformation for major technology clients. The company operates a broad footprint across Asia-Pacific and is expanding its regional portfolio.

Your Role

You will be responsible for the planning, coordination, and delivery of construction programs across APAC for mission-critical facilities. This includes managing full builds, fit-outs, upgrades, and infrastructure works. You will oversee budgets, schedules, quality, safety, and stakeholder alignment to ensure successful project execution and handover to operations teams.

What You’ll Do

• Lead construction delivery from project inception through completion and handover

• Implement and enforce a strong safety culture and ensure compliance with HSSE standards

• Develop and manage project budgets, schedules, and resource plans

• Coordinate with stakeholders, contractors, and vendors to define project goals and execution strategy

• Oversee procurement, contractor selection, negotiation, and contract management

• Manage construction documents, change orders, and project closeout documentation

• Identify and implement value engineering and cost-saving opportunities

• Track project performance, risks, and issues; implement mitigation plans

• Provide regular project updates and maintain strong stakeholder communication

• Ensure construction quality control and adherence to industry standards

• Manage governance and reporting structures across regional stakeholders

What You’ll Need

• Bachelor’s degree in Construction Management, Engineering, or related field (or equivalent experience)

• Proven experience as Construction Manager / Director, preferably in mission-critical infrastructure

• Strong knowledge of construction methodologies and best practices

• Familiarity with MEP systems and large-scale facility construction

Advantageous

• Experience in data centers, colocation, hyperscale, or high-availability facilities

• Experience managing large contractors and EPC vendors

• Familiarity with risk management frameworks and governance standards
  

  
  How to Apply Click Apply now or send your resume directly to Talent@BuildBridgePartners.com
  

  
  
  

  
  
  

  EA Name: BuildBridge Partners Pte Ltd

  EA License No: 25C2918

  EA Reg No: R1551092 Khoo Yan Jie

Summary:

The Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of digital workplace solutions to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, digital transformation and digital employee experience, a deep technical background across various technologies (including ServiceNow ITSM, Tanium DEX, endpoint management) to provide AI-driven service along with exceptional leadership and communication skills.

Responsibilities:

Service Delivery Management

• Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), digital workplace services, and on‑premises infrastructure services.
• Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs) and experience level agreements (XLAs) for digital employee experience.
• Develop and implement service delivery strategies, processes, and procedures to optimize efficiency, effectiveness, and end‑user experience across all digital channels (service desk, self‑service, virtual agents, and workplace support).
• Oversee incident, problem, and change management processes, ensuring timely resolution, minimal disruption to clients, and effective use of AIOps for early detection, noise reduction, and automated remediation.
• Conduct regular service and experience reviews with clients to assess performance, DEX metrics, and AI/AIOps value realization, identify areas for improvement, and foster strong relationships.

Digital Workplace, Transformation & Experience

• Champion the digital workplace and drive the adoption of modern workplace services, tools, and operating models that enhance productivity and collaboration for end users.
• Lead digital transformation and experience initiatives in partnership with client stakeholders, ensuring alignment to the client’s digital roadmap, ITSM processes, and service level commitments.
• Drive continuous improvement of digital employee experience by leveraging analytics, DEX tooling, end‑user feedback, and journey mapping to prioritize and implement experience‑focused enhancements.
• Promote and govern the use of AI‑powered support capabilities (e.g., virtual agents, knowledge‑driven self‑service, AI‑assisted support) to increase automation, ticket deflection, and first‑contact resolution.
• Define and track KPIs and experience‑centric measures (such as DEX scores, self‑service adoption, and AI/AIOps benefit realization) and incorporate them into regular reporting and governance.

AIOps, Automation & Innovation

• Work closely with AI Innovation and Service Governance lead to own the strategy and roadmap for AIOps adoption across monitoring, event management, incident response, and capacity/availability management.
• Ensure AIOps platforms are integrated with ITSM, monitoring, and observability tools to provide actionable insights, predictive analytics, and automated remediation where appropriate.
• Identify, prioritize, and implement automation opportunities across service desk, workplace, deskside support to improve speed, quality, and consistency of service delivery.
• Collaborate with architecture, engineering, and operations teams to ensure solutions are robust, scalable, secure, and designed for observability and AI‑assisted operations.
• Lead periodic innovation and improvement reviews with clients to present new use cases, proofs of value, and incremental enhancements in digital workplace, DEX, AI, and AIOps.

Team Leadership

• Mentor, motivate, and foster cross‑functional collaboration between service desk, deskside support, digital workplace support and ITSM teams.
• Provide guidance, coaching, and development opportunities to team members in ITSM, digital workplace, DEX practices, and AIOps/automation capabilities.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement focused on user‑centric and experience‑centric outcomes.

Client Relationship Management

• Build and maintain strong relationships with key client stakeholders, including business, IT, and digital workplace leaders.
• Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions, digital workplace strategies, and AI/AIOps‑enabled service models.
• Proactively address client concerns and escalations, ensuring timely and effective resolution and clear communication of improvement actions and experience outcomes.

Financial Management

• Contribute to the development and management of service delivery and digital workplace budgets.
• Monitor and control costs, identifying opportunities for optimization through automation, AI/AIOps, and improved service design.
• Track and report on key performance indicators (KPIs) and DEX metrics related to service delivery, transformation outcomes, and value realization.

Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.

Experience

• 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role.
• Proven track record of successfully delivering a, digital workplace, and on‑premises infrastructure services to public and private sector clients.
• Experience managing large, complex IT environments and leading digital transformation or digital workplace initiatives with measurable improvements in digital employee experience.
• Experience with ITIL framework and best practices and with the adoption of AI, automation, and AIOps in IT operations and support.

Certifications

• ITIL v4 Foundation (required).
• ITIL v4 Managing Professional (preferred).
• Certifications in digital workplace, ITSM tools, or AIOps/observability platforms are advantageous.
• Project Management certifications (PMP) are a plus.

Skills

• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, problem‑solving, and decision‑making abilities, with the ability to interpret operational, experience, and AIOps insights.
• Ability to work effectively in a fast‑paced, demanding environment and drive change across multiple stakeholder groups.
• Ability to manage multiple projects and priorities simultaneously across traditional and digital workplace domains.
• Strong understanding of IT security best practices and data protection considerations for digital workplace and AI‑enabled services.
• Good understanding of organizational change management practices.

About the Company

Our Client is a global enterprise technology provider focused on delivering data-driven solutions that help organisations optimise operations and drive long-term customer value.

Responsibilities

We are seeking a senior customer success leader to drive customer adoption, retention, and expansion across a portfolio of enterprise clients, while working closely with regional and country leadership to align execution with broader business and customer strategies.

• Lead and develop customer success functions, including advisory, customer programs, renewals, support, and enablement;
• Drive a customer-centric culture focused on value realisation, adoption, and long-term growth;
• Collaborate with regional and local leadership to execute customer success strategies and initiatives;
• Own customer retention, renewal, and expansion metrics, including recurring revenue growth and churn reduction;
• Drive engagement and value delivery across key accounts, including enterprise customers;
• Design scalable customer success programs to support both large and mid-market segments;
• Provide strategic guidance to customers on optimising and scaling the use of technology solutions;
• Monitor and improve performance metrics such as customer satisfaction, utilisation, resolution time, and program effectiveness;
• Leverage shared resources and standardised processes to ensure consistency and efficiency;
• Support cross-functional collaboration to enhance overall customer experience and delivery outcomes;
• Build and lead high-performing teams, fostering accountability, collaboration, and continuous improvement;
• Implement structured processes, tools, and governance frameworks;
• Champion customer-first behaviours across the organisation and strengthen internal engagement.

Requirements

• Degree in Business, Technology, or a related field;
• At least 10 years of experience in customer-facing roles, managing enterprise or strategic accounts;
• Proven leadership experience managing teams and cross-functional stakeholders;
• Strong background in subscription or recurring revenue business models;
• Commercially driven with a strong understanding of customer lifecycle management and value realisation;
• Excellent communication, influencing, and stakeholder management skills;
• Analytical, adaptable, and able to drive change in dynamic environments;
• Experience in enterprise technology or data-driven industries will be an advantage.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at charmaine@fcs-careers.com for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

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About Us

DCS is a fast-growing fintech company building a global payment infrastructure across issuing, acquiring, and alternative payment rails. As we expand across Web3 and cross-border payment use cases, building strong market presence and sustainable demand generation is critical to accelerating business growth.

The Role

We are seeking a Marketing Lead (Brand& Demand Generation) to drive market visibility, inbound demand, and strategic narrative across our key business lines. This role is responsible for managing the product website, lead generation, PR & communications, and partner marketing initiatives.

You will act as the owner of inbound growth and brand positioning, ensuring consistent pipeline generation (MQLs), strong conversion performance, and clear market differentiation. By combining performance marketing, storytelling, and ecosystem collaboration, you will support BD and AM teams with high-quality inbound opportunities.

CORE RESPONSIBILITIES

1. Demand Generation & Inbound Growth

• Own end-to-end demand generation, driving marketing qualified leads, website conversion, and inbound pipeline growth.
• Manage and optimize the product website, landing pages, and funnel performance to improve lead quality and conversion.
• Execute performance marketing initiatives including SEO/SEM, content strategy, and campaign optimization.

2. Brand Positioning & PR/ Communications

• Define and craft DCS’s market narrative across key domains (e.g., Web3, remittance, payments).
• Lead PR, content, and communication strategies to strengthen brand awareness and share of voice.
• Ensure consistency of messaging across all external channels and markets.

3. Partner Marketing &Ecosystem Growth

• Design and execute co-marketing initiatives with partners (e.g., merchants, platforms, institutions) to expand reach and generate leads.
• Build scalable partner marketing playbooks to support BD and AM teams in driving joint growth.

4. Cross-functional Execution& Business Alignment

• Collaborate with BD, AM, and Growth teams to align marketing efforts with business priorities and revenue goals.
• Translate business needs into targeted campaigns and ensure effective execution across regions.

REQUIRED QUALIFICATIONS

Experience

• 6–10+ years in Marketing, Growth, or Demand Generation roles within fintech, payments, internet, or Web3 environments.

Demand Generation Expertise

• Proven experience driving inbound leads(MQLs), website conversion, and pipeline growth through digital marketing channels.

Brand & Communication Skills

• Strong ability to craft clear and differentiated narratives, with experience in PR, content strategy, and brand positioning.

Partner Marketing Capability

• Experience designing and executing co-marketing initiatives with partners to drive reach and business outcomes.
  

Analytical & Performance-driven Mindset

• Strong understanding of marketing funnel metrics and performance optimization.

Cross-functional Collaboration

• Ability to work closely with BD, Growth, and Product teams to align marketing with business objectives.

Domain Knowledge (Preferred)

• Familiarity with fintech, payments,Web3, or cross-border business models.

Education

• Bachelor’s degree in Marketing, Business, or related fields.

Job Summary

The Business Development Director will drive new client acquisition, strategic partnerships, and revenue growth for our IT solutions portfolio. This is a hunter role requiring deep expertise in selling B2B technology services. You will engage with C-level executives, lead complex sales cycles, and collaborate with technical teams to develop winning proposals.

Responsibilities

• Identify and secure new clients by executing targeted outreach strategies to expand the IT solutions customer base
• Develop and nurture strategic partnerships to enhance market presence and drive revenue growth
• Lead end-to-end complex sales cycles, managing negotiations and closing deals with enterprise clients
• Engage directly with C-level executives to understand business needs and align IT solutions accordingly
• Collaborate with technical teams to design and present tailored proposals that address client requirements and business objectives
• Analyze market trends and competitor activities to inform sales strategies and identify new business opportunities

Responsibilities:

• Maintain and strengthen credit risk frameworks for credit card acquisition and portfolio oversight, ensuring compliance with regulatory and internal standards.
• Lead the creation, refinement, and implementation of credit card lending policies, decision rules, and risk controls, and identify opportunities for improvement.
• Partner with modelling and analytics teams to shape, validate, implement, and monitor credit risk models, reviewing key assumptions and performance trends.
• Perform detailed analysis of credit card portfolio behavior, including credit quality movements, delinquency and loss patterns, cohort trends, and emerging risks.
• Manage risk appetite settings and portfolio limits, including calibration, stress testing, monitoring potential breaches, and escalating issues.
• Provide risk perspectives on business strategies, product changes, underwriting proposals, and portfolio optimization initiatives.
• Produce clear, insight-driven risk reports and dashboards for senior leaders, summarizing portfolio performance and key risk developments.
• Prepare materials and present at governance forums to communicate underwriting outcomes and evolving risk themes.
• Support and review the work of junior team members, contributing to team development and analytical quality.
• Champion process efficiency and automation to improve the accuracy and scalability of risk monitoring and reporting.

Requirements:

• A bachelor’s degree or higher in a quantitative field such as statistics, mathematics, financial engineering, quantitative finance, or data analytics from a well-regarded institution.
• At least 5 years of hands‑on experience in retail credit products—particularly credit cards or unsecured lending—or related financial risk areas.
• Working knowledge of SQL or similar data-querying tools is beneficial.
• Exposure to additional analytics or business intelligence platforms is an added advantage.
• Understanding of key credit card risk methodologies, including scoring models, Basel frameworks, ECL concepts, and stress testing practices.
• Proven capability to independently perform complex analytical work and convert findings into clear, actionable risk insights.
• Strong interpersonal skills with the ability to challenge and influence stakeholders across business and product functions.
• Highly detail-focused, organized, and comfortable working in a fast-moving, structured environment.
• Excellent communication skills, both written and verbal.

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