Total 166 Director/C-Level Customer Service job vacancies

The Job

A respected, mission-driven social service agency is seeking a visionary and strategic Deputy Executive Director to lead the organization into its next chapter of growth and impact. The Deputy Executive Director will provide overall leadership, ensure operational excellence, deepen stakeholder engagement, and uphold the organization’s commitment to compassionate, community-centered care and support.

Responsibilities

Strategic Leadership

• Develop and execute long-term strategic plans in alignment with the organization’s mission and values.
• Identify new opportunities for growth, innovation, and community impact.
• Work closely with the Board of Directors to provide guidance and updates on strategic priorities and performance.

Operational & Financial Management

• Oversee daily operations across all departments and ensure effective delivery of services and programs.
• Ensure sound financial planning, budgeting, and reporting, with strong governance and accountability.
• Lead resource planning, risk management, and compliance efforts.

Stakeholder Engagement & Fundraising

• Strengthen relationships with donors, partners, government agencies, and community stakeholders.
• Represent the organization at public forums, networking events, and official engagements.
• Lead fundraising initiatives, partnerships, and grant applications to support financial sustainability.

Team Leadership & Culture

• Inspire, develop, and retain a high-performing and purpose-driven team.
• Foster a positive and inclusive organizational culture rooted in empathy, collaboration, and service excellence.
• Uphold and model ethical standards and organizational values.

Requirements

• Proven track record of at least 10 years in senior leadership, preferably in the social service, non-profit, or healthcare sector.
• Strong strategic planning and execution skills with a passion for community service.
• Demonstrated ability in organizational management, fundraising, and stakeholder relations.
• Exceptional interpersonal, communication, and leadership skills.
• Degree in Social Work, Business Administration, Public Administration, or a related field. A Master’s degree is an advantage.
• Familiarity with Singapore’s social service landscape and regulations is highly desirable.

What We Offer

• An opportunity to make a meaningful difference in the lives of underserved communities.
• A collaborative, mission-driven environment that values integrity, compassion, and service.
• Competitive compensation package commensurate with experience and qualifications.

We're looking for an exceptional Director, Customer Success ANZ to lead and grow our Customer Success team across Australia and New Zealand. This is a senior leadership role with real scope — you'll shape the strategy, build the frameworks, and directly coach a team of CSMs covering SMB through to Enterprise and Government accounts.

Sitting within our ANZ GTM leadership team and working closely with the VP of Customer Success, you'll be the driving force behind customer retention, satisfaction, and growth across our ANZ portfolio. If you're someone who loves building strong customer relationships, developing high-performing teams, and translating customer insight into commercial impact, this role was made for you.

What You'll Do

Strategy & Execution

• Partner with the VP of Customer Success to develop and execute a globally consistent CS strategy for the ANZ market
• Build and refine engagement models for a tiered CSM structure, including onboarding, health checks, strategic reviews, churn monitoring, upsell alerts, and renewal strategies
• Monitor and interpret customer metrics across the full lifecycle and translate insights into actionable business reporting

Customer Success

• Champion exceptional customer satisfaction across the entire ANZ account portfolio
• Develop customer-centric account plans and communicate progress clearly to internal and external stakeholders
• Act as a trusted advisor, building deep, long-lasting relationships with executive sponsors and key accounts
• Drive product adoption, retention, and growth initiatives to maximise customer lifetime value
• Collaborate with Sales on strategic account planning, territory priorities, and cross-sell/upsell opportunities

Team Leadership

• Lead, coach, and mentor the ANZ CSM team across all customer segments (SMB, Commercial, Enterprise, Government)
• Set clear objectives and KPIs, hold team members accountable, and support their professional development
• Facilitate regular team meetings to share knowledge, celebrate wins, resolve challenges, and deliver training
• Ensure thorough and effective onboarding for all new team members
• Help the team navigate escalations and complex customer issues by coordinating across internal and external partners

PLMC is looking for a dedicated Pastoral Care Director/Ministry Executive to lead and expand our ministry of compassionate presence. This role is pivotal in providing emotional, spiritual, and practical support to our members and worshippers during times of need. The ideal candidate will possess a servant's heart and the ability to coordinate and lead various ministry activities that uphold the church's mission to bless the community.

Responsibilities

• Execute an effective system of providing pastoral care and support to members at times of bereavement, prolonged illness and other life crises.
• Coordinate and conduct hospital and homebound visitations
• Recruit, train and work alongside co-workers who are serving in the pastoral care ministry
• Provide direction to couples in their church wedding preparations and ensure that they adhere to PLMC’s guidelines for solemnisation and blessing of marriage
• Work closely with pastors and staff to ensure that wedding services run smoothly and according to plan
• Assist to coordinate with pastors and bereaved families for wake and funeral arrangements, and conduct wake services
• Provide regular updates of the church’s pastoral needs and prayer concerns to members in a timely manner

Requirements

• Theological diploma/degree, or equivalent
• Proven experience in church ministry
• At least 3-5 years of relevant experience in pastoral care for the Director position
• A winsome team player who can work with diverse groups of people
• Possess a shepherd’s heart and desire to provide care for people at their point of need
• An independent worker, with strong organisational skills
• Comfortable working on weekends and non-conventional hours

If you sense God’s call to respond and be part of His work at PLMC, please email your detailed resume, together with current and expected salary, to recruit@plmc.org.

Kindly note that only shortlisted candidates will be contacted. Thank you.

Responsibilities:

• Lead all financial planning & analysis activities including annual budgets, rolling forecasts, long-term strategic plans, and scenario modelling.
• Lead, develop and inspire a high-performing regional finance team.
• Serve as a trusted advisor and strategic partner to the MD and GM.
• Provide insightful financial analysis, modelling and decision support to drive growth, margin improvement and capital efficiency.
• Contribute to the development and execution of business strategy, ensuring strong financial alignment with operational and commercial objectives
• Drive performance management through KPI development, variance analysis, and clear financial visibility across all sites.
• Promote financial acumen across the leadership teams to ensure disciplined, data-driven decision-making.
• Own the monthly, quarterly and annual financial close processes.
• Evaluate new business opportunities, capital investments, and strategic initiatives to support sustainable expansion.
• Oversee tax, treasury, statutory reporting, and regulatory compliance.
• Partner closely with HQ Finance team to ensure alignment with global policies and reporting standards.
• Lead external audit relationships and ensure successful statutory account preparation.
• Deliver timely, accurate, and insightful financial reporting in accordance with US GAAP and corporate requirements.
• Ensure integrity of financial statements, internal controls, and compliance with corporate governance standards.
• Maintain and continuously improve robust financial systems standard costing processes, and internal controls.
• Identify and drive initiatives to improve operating efficiencies, working capital performance, and profitability.
• Support Lean and continuous improvement initiatives across operations.
• Monitor inventory management, standard costing, and productivity metrics to enhance operational transparency and performance.
• Leverage financial data analytics and system automation to improve reporting quality and efficiency.
• Provide clear objectives, coaching, and performance feedback to build capability and bench strength within the team.
  Promote strong cross-functional collaboration between Finance, Operations, Commercial and Supply Chain teams.

Requirement

• Bachelor’s Degree in Accounting or Finance required; CPA, MBA or equivalent advanced qualification preferred.
• Min 10 years of experience in multinational manufacturing environment ($100m+ turnover).
• Knowledge of US GAAP and experience operating in aSOX-controlled environment.
• Full-spectrum finance expertise including FP&A, controllership, tax, treasury, statutory compliance and internal controls.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 forprivate and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900

Company Description

Founded in September 2013, the Aureus Group has revolutionised music education in Singapore. As the fastest-growing music school chain, its innovative business model and dedication to transformative musical experiences have earned it significant acclaim, with features in renowned publications like Forbes, Business Times, and Channel News Asia. This success culminated in a fourth-place ranking in “Singapore’s Fastest Growing Companies” survey, cementing its position as an industry pioneer.

Key Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Perks and Packages:

• Gross Salary of $3,500 - $4,500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Gross Salary of $3500 - $4500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Gross Salary of $3500 - $4500
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent in the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

We are currently looking for passionate professional to join our Regional Business IT team. Join us and bring your expertise on board! 

About the Role

As the Director of Customer Engagement Programs, you play a key role in shaping IT programs and EGAP deployment covering Customer Service, Commercial across Express Asia Pacific excluding China (APEC) countries. 

• Manage a  team of regional Program Managers and IT Specialists, working closely with Global, Regional and Country IT and functional teams to deliver new capabilities, manage the deployment, delivery of solutions, and ensure alignment to business and IT strategies.
• Responsible for delivering the short and long-term business IT priorities in APEC, developing the regional EGAP implementation strategy to maximise the value from the utilisation of EGAP. 
• Champion critical business and regulatory system enhancements to ensure continued smooth running of the function's operations.
• Leverage new technologies and explore implementation into solutions that enhance business performance and deliver value.

Key Tasks

• Planning and delivery of Global & Regional IT Programs across APEC countries
• Active representative on project organisations of all significant projects within the functional domain
• Express IT representative to the Regional functional reps and APEC countries for related IT program and project activities
• Align and resolve priority or funding conflicts between functional projects
• Represent APEC Region and Country requirements in Global programs
• Establish and maintain the capability to capture and progress requirements for the functional area 
• Train Regional and Country IT & Business teams to support implementation of global and regional IT solutions 
• On-time and on-budget delivery of projects and Change Management to deliver new IT capabilities and solutions across APEC countries
• Guide APEC countries on Global SOP adherence and business processes changes & automation to deliver optimal outcomes
• Build working relationship with key IT and functional stakeholders, align regional requirements and communicate roadmaps and status.
• Partner across functions on X-functional programs, align and leverage potential synergies 
• Deliver regular value/outcome tracking and progress reports 
• Manage program portfolio financials/ P&L, and related cost optimisation
• Manage, coach, and develop a high-performing regional program team
• Allocate resources effectively to meet regional goals

Requirements

• Minimum Bachelors Degree in IT, Computer Science or related disciplines
• Relevant professional certificates - Prince2, PMI and/or ITIL
• At least 10 years of experience across multiple disciplines, including Program Management, Technology Change Management, Solution Implementation, Relationship Management
• Good collaboration skills and ability to partner and influence cross-functionally
• Proven hands-on experience of delivering major programs in a regional/country capacity managing stakeholders and partners
• Experience delivering business, technology and customer experience that is aligned to business goals
• Good team player with strong written and oral communication
• Ability to cope with pressure, flexibility, and to adjust course to meet with changing stakeholder expectations
  

Responsibilities:

• Lead all financial planning & analysis activities including annual budgets, rolling forecasts, long-term strategic plans, and scenario modelling.
• Lead, develop and inspire a high-performing regional finance team.
• Serve as a trusted advisor and strategic partner to the MD and GM.
• Provide insightful financial analysis, modelling and decision support to drive growth, margin improvement and capital efficiency.
• Contribute to the development and execution of business strategy, ensuring strong financial alignment with operational and commercial objectives
• Drive performance management through KPI development, variance analysis, and clear financial visibility across all sites.
• Promote financial acumen across the leadership teams to ensure disciplined, data-driven decision-making.
• Own the monthly, quarterly and annual financial close processes.
• Evaluate new business opportunities, capital investments, and strategic initiatives to support sustainable expansion.
• Oversee tax, treasury, statutory reporting, and regulatory compliance.
• Partner closely with HQ Finance team to ensure alignment with global policies and reporting standards.
• Lead external audit relationships and ensure successful statutory account preparation.
• Deliver timely, accurate, and insightful financial reporting in accordance with US GAAP and corporate requirements.
• Ensure integrity of financial statements, internal controls, and compliance with corporate governance standards.
• Maintain and continuously improve robust financial systems standard costing processes, and internal controls.
• Identify and drive initiatives to improve operating efficiencies, working capital performance, and profitability.
• Support Lean and continuous improvement initiatives across operations.
• Monitor inventory management, standard costing, and productivity metrics to enhance operational transparency and performance.
• Leverage financial data analytics and system automation to improve reporting quality and efficiency.
• Provide clear objectives, coaching, and performance feedback to build capability and bench strength within the team.
  Promote strong cross-functional collaboration between Finance, Operations, Commercial and Supply Chain teams.

Requirement

• Bachelor’s Degree in Accounting or Finance required; CPA, MBA or equivalent advanced qualification preferred.
• Min 10 years of experience in multinational manufacturing environment ($100m+ turnover).
• Knowledge of US GAAP and experience operating in aSOX-controlled environment.
• Full-spectrum finance expertise including FP&A, controllership, tax, treasury, statutory compliance and internal controls.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 forprivate and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900

About the role

Our Financial Planning partner is seeking individuals who are motivated and committed to long-term career growth in financial advisory industry. Successful candidates will be guided through a structured development pathway to strengthen advisory capabilities, build a sustainable client base, and progressively expand into the high-net-worth and business markets, subject to performance and regulatory requirements, supported by experienced mentorship, advanced technology, and a proven advisory platform.

Key Responsibilities

• Provide professional financial planning and advisory services to individual and business clients
• Build and manage long-term client relationships through personalised solutions
• Leverage digital tools and marketing support to generate and nurture leads
• Continuously upgrade product knowledge and advisory competencies

What We Look For

• Strong interpersonal and customer service skills
• Self-driven, disciplined, and committed to long-term career growth
• Strong entrepreneurship spirit

Requirements

• Minimum qualification of GCE A-Level, Diploma, or Degree in any discipline
• Due to regulatory and licensing requirements, applicants must be Singapore Citizens or Permanent Residents

Remuneration & Benefits

• Monthly Allowance of up to $6,000 plus commission, incentives and bonuses* Commission, incentive and/or bonuses are subject to your performance
• Annual Overseas Conferences* Qualification for overseas conferences is subject to meeting the conference criteria
• Exclusive holistic training in-house to develop competency
• Exclusive in-house partnerships with other professionals
• Special Performance Package for Bankers / Experience Financial Services Consultants /Agency Leaders.
• Access to digital advisory tools and client management platforms
• Work life balance with flexible working hour
• Excellent career pathway to achieve your career aspirations

Please send your resume to genevieve@recruitingtalents.sg, shortlisted candidates will be notified.

We are committed to fair and merit-based employment practices. All applicants will be considered based on qualifications, skills, and experience, regardless of age, gender, race, religion, marital status, or family responsibilities.

Project Overview

Food security is a growing global concern. Singapore, as an island city-state with little to no arable land, is almost completely dependent on other nations to feed its population of >5M. Additionally, 15% of the world’s 7.4-billion-person population currently lacks access to sufficient calories or micronutrients and is malnourished. The ability of traditional agricultural practices to meet the world’s growing nutritional demand (with the global population expected to reach 9 billion by 2050) is further threatened by climate and political instability as well as increased demand for energy and water. Novel methods and technologies for the efficient and sustainable production of foodstuffs are needed to ensure both Singapore, and global food security.

The Disruptive and Sustainable Technologies for Agricultural Precision (DiSTAP) program is developing a suite of novel analytical, genetic and biomaterial technologies that are fundamentally changing how plant biosynthetic pathways are discovered, monitored, engineered and ultimately translated to meet the global demand for food and nutrients. The DiSTAP Integrated Research Group (distap.mit.edu) is a part of the SMART program, MIT’s research enterprise in Singapore.  Our focus is to develop new tools, based on nanotechnology and advanced optics for the continuous measurement of important plant metabolites and hormones for novel discovery, deeper understanding and control of plant biosynthetic pathways in ways here-to-fore not yet possible. DiSTAP works with our partner institutions including the Temasek Life Sciences Laboratory, the National University of Singapore, and the Nanyang Technical University in Singapore to leverage these new techniques to engineer plants with highly desirable properties for global food security, including high yield density production, drought and pathogen resistance and biosynthesis of high-value commercial products.

Responsibilities

The Scientific Director will provide the day to day scientific oversight to the interdisciplinary research group (IRG) and assist with the development and integration of the IRG’s scientific vision, goals and objectives. The Scientific Director is responsible for the daily scientific direction and operation of the IRG. The candidate will also lead efforts to commercialize DISTAP technology, and support business development efforts. The Scientific Director reports to the Lead Principal Investigator with oversight from the Director of Research Operations. The Scientific Director provides overall leadership for a diverse workforce that includes research scientists, post-doctoral students, graduate students, and technical staff. The candidate will receive SMART PI status.

The candidate

• is responsible for the day to day scientific operation and management of the IRG
• assists the Lead Principal Investigator to ensure that all the IRG projects are scientifically productive and are operating consistently with the descriptions in the principle investigator’s proposal
• provides leadership and technical direction in carrying out the IRG’s research objectives
• provides mentorship and career guidance to post-docs and graduate students
• works with Singapore collaborators to strengthen and enhance the research projects
• is responsible for ensuring and maintaining a strong safety culture
• leads efforts to secure extramural research funds from governmental and industry sponsors
• represents the IRG at meetings with governmental agencies, industry sponsors or visitors
• works with the intellectual property offices to ensure SMART IP is protected and/or licensed

Requirements

• Ph.D. in an engineering or science field or MBA with a scientific/engineering background or experience.
• Proven scientific contributions or experience in one or more of the following fields are viewed positively: nanotechnology, applied optics, biosensing, plant biotechnology, biomaterials, AI/ML computational expertise.
• Research management in a large-scale research centre or academic laboratory viewed positively.
• Demonstrated ability to lead a multi-disciplinary research effort viewed positively.
• Strong interpersonal and relationship-building skills
• Excellent written and oral communication skills in English
• Demonstrated experience in proposal writing

To apply, please visit our website at: https://portal.smart.mit.edu/careers/career-opportunities

Interested applicants are invited to send in their full CV/resume, cover letter and list of three references (to include reference names and contact information). We regret that only shortlisted candidates will be notified.

Responsibilities:

• Lead all financial planning & analysis activities including annual budgets, rolling forecasts, long-term strategic plans, and scenario modelling.
• Lead, develop and inspire a high-performing regional finance team.
• Serve as a trusted advisor and strategic partner to the MD and GM.
• Provide insightful financial analysis, modelling and decision support to drive growth, margin improvement and capital efficiency.
• Contribute to the development and execution of business strategy, ensuring strong financial alignment with operational and commercial objectives
• Drive performance management through KPI development, variance analysis, and clear financial visibility across all sites.
• Promote financial acumen across the leadership teams to ensure disciplined, data-driven decision-making.
• Own the monthly, quarterly and annual financial close processes.
• Evaluate new business opportunities, capital investments, and strategic initiatives to support sustainable expansion.
• Oversee tax, treasury, statutory reporting, and regulatory compliance.
• Partner closely with HQ Finance team to ensure alignment with global policies and reporting standards.
• Lead external audit relationships and ensure successful statutory account preparation.
• Deliver timely, accurate, and insightful financial reporting in accordance with US GAAP and corporate requirements.
• Ensure integrity of financial statements, internal controls, and compliance with corporate governance standards.
• Maintain and continuously improve robust financial systems standard costing processes, and internal controls.
• Identify and drive initiatives to improve operating efficiencies, working capital performance, and profitability.
• Support Lean and continuous improvement initiatives across operations.
• Monitor inventory management, standard costing, and productivity metrics to enhance operational transparency and performance.
• Leverage financial data analytics and system automation to improve reporting quality and efficiency.
• Provide clear objectives, coaching, and performance feedback to build capability and bench strength within the team.
  Promote strong cross-functional collaboration between Finance, Operations, Commercial and Supply Chain teams.

Requirement

• Bachelor’s Degree in Accounting or Finance required; CPA, MBA or equivalent advanced qualification preferred.
• Min 10 years of experience in multinational manufacturing environment ($100m+ turnover).
• Knowledge of US GAAP and experience operating in aSOX-controlled environment.
• Full-spectrum finance expertise including FP&A, controllership, tax, treasury, statutory compliance and internal controls.

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 forprivate and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. LtdEA License No: 17C8900

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Job Responsibilities

1. Performance Enhancement and Feedback- Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
2. Enhance Centre Experience- Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
3. Sales and Growth- Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
4. Workplace Culture and Etiquette- Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
5. Customer Relationship Management- Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
6. Communication and Transparency- Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
7. Aureus Curriculum System- Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
8. Documentation and Reporting- Tracking and reporting team evaluations, development, and improvement plans.
9. Ad- Hoc- Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria

• The applicant should have a minimum of 2 years of experience in the related field and at least 1 year in a team-leader position.
• The successful applicant must be available to work on both weekends, with two weekdays off days.
• We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
• Strong verbal and written communication skills are essential for effective collaboration and leadership.
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.

Perks & Packages

• Gross Salary of $3500 - $4000
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for Centre Directors who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Gross Salary of $4,000 - $5,000
• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided