A leading global organisation is seeking a Chief Customer Officer to join their executive team in Singapore, offering an exceptional opportunity to shape the future of customer experience and sales systems on a worldwide scale. Robert Walters is partnering with them exclusively to help secure the best talent on their Senior Leadership Team.
This strategic position is designed for a visionary leader who thrives in complex, multi-stakeholder environments and is passionate about driving sustainable revenue growth through innovative customer strategies. As part of the Global Leadership Team, you will be empowered to influence enterprise-wide decisions, contribute to long-term organisational success, and foster a culture of collaboration and accountability.
What you'll do:
As Chief Customer Officer based in Singapore, you will play a pivotal role in shaping the organisation’s approach to customer experience and sales system design on a global scale. Your day-to-day responsibilities will centre around developing frameworks that ensure seamless interactions for buyers and sellers alike while maintaining rigorous governance standards.
- Design, steward, and continuously improve the full customer lifecycle framework for both buyers and sellers, ensuring global consistency and friction-free experiences for all stakeholders.
- Lead the architecture and governance of sales systems—including frameworks, methodologies, tools, and performance standards—to reliably convert market demand into predictable revenue streams.
- Define and oversee relationship management strategies for critical internal and external stakeholders such as customers, partners, and market influencers to enable strategic growth and commercial effectiveness.
- Develop robust commercial data architectures that provide actionable insights into current sales performance while enabling predictive capability for future strategic adjustments over a 2–5-year horizon.
- Sponsor and guide transformation programmes related to customer initiatives, providing strong leadership support for effective implementation of strategic projects across the organisation.
- Build and sustain a high-performing team by setting clear accountabilities, coaching effectively, fostering continuous capability building, and managing talent in line with organisational principles.
- Actively model behaviours that promote accountability, collaboration, team wellbeing, and shared success throughout the organisation.
- Engage as an active partner within the Global Leadership Team by contributing strategic perspectives and participating in collaborative decision-making beyond functional interests when required.
- Ensure all accountabilities are executed in alignment with organisational strategy using evidence-based insights underpinned by clear measurement systems.
- Champion systemic improvements in sales infrastructure health and effectiveness to drive growth in customer acquisition, retention, expansion, lifetime value, and overall revenue.
What you bring:
- Proven executive-level experience architecting and transforming global sales or customer systems within complex organisations operating across multiple markets.
- Demonstrated ability to lead high-performing teams that consistently deliver sustainable revenue growth through collaborative approaches.
- Deep expertise in sales leadership practices combined with advanced knowledge of customer strategy development and account growth methodologies.
- Extensive experience navigating multi-stakeholder environments where consensus-building skills are essential for achieving commercial objectives.
- Strong commercial acumen with an aptitude for translating strategic plans into actionable execution steps that yield tangible results over time.
- Strategic systems thinking capability—comfortable making decisions within 2–5-year timeframes while considering multiple perspectives and anticipating downstream impacts.
- Exceptional interpersonal skills including empathy, trust-building abilities, accountability promotion, and supportiveness towards colleagues at all levels.
- Data-driven mindset focused on outcomes; adept at interpreting complex analytics to inform decision-making amid ambiguity or uncertainty.
- Resilience paired with a growth-oriented attitude; able to adapt quickly during periods of change while maintaining focus on performance goals.
- Track record of positive leadership impact—demonstrating commitment to collaborative practices that enhance enterprise-level outcomes.
What's next:
If you are ready to take on this influential executive role where your expertise can influence global food and commodity flows for years ahead—apply now!
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R25129986 Leher Shyam Dewani
