Total 2,013 Senior Executive level Customer Service job vacancies

- Permanent

- Up to $3000 + PB

- Mon to Fri: 8.30am - 5.30pm, Sat: 8.30am -12.30pm

- Tuas

Responsibilities:

1. Coordinate and manage workmen/sub-contractors for execution
2. Attend site/client coordination and safety meetings
3. Provide simple progress updates
4. Write basic emails for internal and external coordination

Period:

• Permanent

Location:

• Tuas

Working Hours:

• Mon to Fri: 8.30am - 5.30pm, Sat: 8.30am -12.30pm

Salary:

• Up to $3000 + PB

Requirements:

• Minimum N level
• Job is more site-based, with flexible work arrangements after probation
• Possess a class 3 driving licence
• Should be able to communicate in Mandarin to liaise with native Mandarin-speaking clients
• BCA-recognised Diploma or Degree is a plus — but Secondary/ITE candidates with good email-writing skills are also welcome

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

zikry@successhrc.com.sg (Reg No: R2198989)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sghttp://www.successhrc.com.sg/

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realize their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

This is a 12 months fixed term contract role.

What will you do?

We are looking for a Senior Service Designer to lead the transformation of MOE's customer service and digital experiences through strategic service design. You will map stakeholder journeys, support governance through user-centered design, and create user-centered solutions across AI-powered customer service systems and web platforms that serve diverse stakeholders including parents, educators, students, and internal staff. Working independently within an in-house team, you'll work with business partners to transform complex systems into accessible, efficient, and engaging digital experiences.

Lead Service Design & Strategic Thinking

• Map end-to-end journeys across MOE's customer service ecosystem, identifying pain points and improvement opportunities.
• Conduct stakeholder research and support governance decisions through service design methodologies and service blueprints.
• Facilitate workshops to align stakeholders on design outcomes and product-centric methods.
• Design flows that connect user experiences with operational processes whilst maintaining user-centricity.

Design AI-Powered Customer Service Experiences

• Design journeys for MOE's AI-powered CRM system transformation, focusing on seamless escalation pathways and human-AI collaboration.
• Create omnichannel customer experiences that maintain consistency across phone, web, and digital touchpoints.
• Design operational workflows for both customers interacting with AI agents and internal staff managing service operations.

Transform Legacy Processes

• Redesign the mother tongue appeals service process, transforming legacy workflows into modern self-service experiences for parents.
• Create intuitive journeys that guide users through complex application processes whilst ensuring compliance with government standards.
• Design responsive touchpoints that work effectively across desktop, tablet, and mobile devices for diverse user groups.
• Develop clear information architecture and user flows that reduce processing time and improve user satisfaction for online services.

Establish Website Design Standards & Governance

• Co-design in the restructuring of all MOE websites into a cohesive, logical information architecture that provides seamless user journeys across different stakeholder needs and diverse user groups.
• Create design standards and guidelines that ensure all digital touchpoints are accessible, user-friendly, and aligned with MOE's brand and service standards.
• Work with product and engineering teams to ensure design feasibility and optimal technical implementation across multiple platforms.
• Establish design documentation and governance processes that support scalable design operations across diverse product portfolios.

Requirements

• Strong service design experience including journey mapping, stakeholder research, and service blueprint development.
• Experience designing customer service platforms, self-service applications, and large-scale website architectures with familiarity in SaaS solutions and platform customizations.
• Strong user research skills, particularly with both internal staff and external customer groups.
• Ability to design complex multi-step service workflows and multi-site service architectures.
• Strong facilitation and stakeholder management skills with ability to collaborate effectively across product managers, engineers, and diverse user groups.
• Strategic thinking skills with ability to support governance through design thinking and scalable design frameworks.
• Experience working independently with small product teams and external vendors. Familiar with agile environments.
• Experience with AI-powered customer service tools and conversational interfaces (highly desirable)

What success looks like?

• Stakeholders can navigate MOE services efficiently through well-designed journeys with reduced friction and processing time.
• New experiences between AI agents and human support are seamless and thoughtful, resulting in improved customer satisfaction scores.
• All MOE digital services provide logical, consistent experiences that help different stakeholder groups access information efficiently.
• Service design frameworks enable consistent experiences across CRM and web platforms whilst supporting individual product requirements.
• Strong working relationships with product managers, engineers, vendors, and business stakeholders result in user-centered solutions that meet both user needs and operational objectives.

Benefits

What do we offer in return?

• Fun working environment
• Employee Wellness Program
• To work in Singapore Government Agencies projects
• We provide structured development framework and growth opportunities. (We are a “SHRI 2025 Gold winner” in “Learning & Development; Coaching & Mentoring”)

Why you'll love working with us?

If you are looking for opportunities to collaborate with leading industry experts and be surrounded by highly motivated and talented peers, we welcome you to join us. We provide all employees with equal opportunities to grow and develop with us. We believe your success is our success.

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at 

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

Job Description

• Assist in implementation and management of food safety (HACCP & ISO 22000) & quality assurance programmes in Central Kitchen & outlets (local & overseas)
• Training of staff in Standard Operating Procedures (SOPs), food hygiene and food handling techniques
• Assist in QA testing programme and new product development
• Conduct regular inspections • Conduct investigations on customers’, outlets’ and Central Kitchen’s feedback
• Ensure all SOPs are adhered to at Central Kitchen & outlets
• Liaise with vendors/contractors on maintenance matters pertaining to food safety/QA issues

Job Requirements

• Minimum Diploma in Food Science & Technology or related field
• Preferably 3 years of working experience in the QA field (inspection, central kitchen or manufacturing background) in the F&B industry
• Able to write and converse well in both English & Mandarin due to operational needs to communicate with mandarin-speaking clients
• Highly motivated, meticulous and takes initiative

To submit your application, please apply online apply@rn-care.com or call +(65) 6514 9838 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Job description

We are looking for a Marketing Executive to support the planning and execution of training workshops, seminars, and exhibitions, as well as customer engagement and sales support activities.

This role is ideal for someone who is organized, proactive, detail-oriented, and enjoys working across departments in a fast-paced, collaborative environment. Strong communication skills and a customer-service mindset are highly valued.

 Job Scope / Responsibilities

 1. Event & Training Coordination

• Support the planning and execution of training courses, seminars, workshops, and exhibitions

• Coordinate with internal departments on course topics, schedules, and arrangements

• Assist in gathering customer feedback to understand training needs and interests

• Coordinate event logistics including venue, speakers, materials, and setup

• Prepare and design invitation content (e.g. flyers, email content)

• Manage and maintain event sites on the backend

• Assist in event promotion and manage registrations

• Track registrations and support payment follow-ups where required

• Provide on-site support during events, including basic hosting/emcee duties when required

 2. CRM & Lead Administration

• Maintain and update incoming leads in the CRM system

• Handle incoming enquiries via phone, email, or other channels, and direct them accordingly

• Assist in tracking leads and opportunities to support the sales pipeline

 3. Sales Support

• Support the sales team in preparing quotations and basic documentation

• Coordinate with internal teams to ensure timely follow-up on enquiries

• Provide administrative support for sales-related activities

 4. Ad Hoc Duties

• Perform other ad hoc duties as assigned

Requirements:

• Diploma in Marketing, Communications, or related field

• Prior experience in marketing, events, or administrative roles preferred

• Good organizational, time management skills, able to work independently and follow through tasks with minimal supervision

• Strong written and verbal communication skills

• Comfortable handling administrative tasks such as registration tracking, payment follow-ups, and documentation

• Able to work collaboratively across departments and support the sales team in quotation and coordination activities when required

• Positive attitude with a willingness to learn and take initiative

• Good customer service and interpersonal skills will be an added advantage

About Us:

From business process re-engineering to global business expansion for Japanese corporations, ABeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our clients take on the challenge of business transformation. With 4,400 consultants in Japan, and 3,100 in overseas offices concentrated in Asia, our 7,500 consultants and global alliance partners provide truly comprehensive services.

Responsibilities:

• Plan and lead Ops team as PMO for implementing FLEXCUBE CASA module for Korea Branch.
• Creating plan and support BA to define the business requirements and ensure the system coverage. Progress and issue management also included.
• Support the Project Manager and client’s PMO team in planning, tracking, and coordinating project activities to ensure smooth project execution.
• Develop and maintain project plans, schedules, progress reports, dashboards, and other project management documentation.
• Monitor project timelines, deliverables, and dependencies, ensuring any delays or risks are promptly identified and escalated.
• Assist in preparing and consolidating weekly or monthly project status reports for both internal and client stakeholders.
• Ensure adherence to the client’s project management framework, compliance standards, and documentation templates.
• Coordinate with various workstream leads, vendors, and cross-functional teams to facilitate communication and issue resolution.
• Assist with change request management, risk and issue tracking, and lessons learned documentation.

Requirements:

• Bachelor's degree in any related fields.
• Minimum 3 years’ experience in top-tier or leading consulting firms with a focus on the banking industry projects.
• Excellent stakeholder engagement and collaboration skills, with the ability to work effectively with geographically dispersed teams across overseas offices.
• Good socialization skills
• Professional Mindset with Responsibility and Strong self-discipline and commitment to the project success.
• Good communication skill in both English and Korean or Japanese (Business-level proficiency as mandatory) to liaise with Korean or Japanese stakeholders and clients.
• Expertise in PMO role for package system implementation project
• Proven experience in end-to-end project management, including planning, execution, monitoring, and closure of system implementation projects, with accountability for timeline, scope, budget, and quality delivery.
• Strong risk, issue, and stakeholder management capabilities, with the ability to proactively identify project risks, drive mitigation plans, manage cross-functional dependencies, and report effectively to senior management and steering committees.
• Implementation experience and knowledge of Oracle Flexcube is a plus.
   

Why Join Us

At ABeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, ABeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. ABeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

We regret only shortlisted candidates will be notified.

Job Responsibilities:

• Conduct Site Inspection for mosquito control at Construction site.
• Offer pest control solutions to clients.
• Running mosquito control campaign at construction sites.
• Provide pest identification service to clients.
• Produce audit report after inspection and investigation.
• Provide product training and demostration to customers.
• Marketing material supports.
• Maintain and promoting social media content related to mosquito control.
• Newsletter preparation.
• Document and admin support to construction sales manager.

Requirements:

• At least Degree in Entomology and related Biotechnology or equivalent.
• At least 1 year of relevant experience.
• Good communication skills, mature and self-motivated.
• Ability to multi-tasked, work independently, well organized & meticulous.
• Positive work attitude, outspoken personality and team player.
• Able to handle stress and work in a fast paced environment.
• Proficient in MS Office.

ASPRI-IPI, the training arm of ASPRI, is a non-profit organisation dedicated to advancing the Process Industry in Singapore. We collaborate with industry leaders, government agencies, and subject matter experts to develop and deliver high-quality training programmes.

Join us on our mission to enhance the skills and safety of the Process Industry workforce, contributing to a safer and more productive industry for Singapore.

Position Overview

This is a 1 month temporary assignment supporting both the Operation and Service Quality units in ASPRI-IPI. This role is paid hourly.

Job Responsibilities include but not limited to:

1. Daily operation

i) Centre Opening (classroom / workshop / ushering / courseware retrieving for classes that have ended)

ii) Attendance taking

iii) Minor ad-hoc request from trainers

iv) Attendance preparation for new classes

v) Courseware packing

vi) Centre Closing (refreshment packing / Courseware storing (new class) / classroom / workshop)

2. Batching

i) Checking of post-courseware and inform Ops on the follow up

ii) Updating and verifying of batch log file to ensure accuracy

3. Evaluation

i) Post-evaluation scanning

ii) Update evaluation log file

iii) Verify evaluation log file

4. Safety Pass

i) Verify safety pass (WSQ/ASTER)

ii) Verify safety pass tracker (Jimily)

You should possess the following:

• Minimum Diploma preferably in Training and Adult Education sector;
• No experience required as On-the-job training will be provided;
• Ability to effectively manage time and schedules under tight deadline and pressure;
• Strong adaptability skill, able to work independently as well as in a team;
• Strong communication skills with good customer service aptitude;
• Proficiency in Microsoft Office and other IT applications;
• Willingness to work a flexible schedule, including shift duties on workday evenings and weekends (OT will be compensated accordingly)
• Working location at Jalan Papan (shuttle pickup at Chinese Garden MRT)
• Immediate starters preferred

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!

Job Description:

• In charge of managing and developing relationships with an assigned portfolio of existing customers to enhance retention and business growth.
• In charge of sourcing and pursing new sales opportunities through prospecting, cold outreach, and networking activities.
• Responsible in keeping accurate and updated customer information while preparing regular sales performance reports
• Communicate regularly with clients to understand their needs and recommend suitable solutions.
• Work closely with internal departments to ensure smooth coordination and a positive customer experience.
• In charge of supporting the planning and implementation of sales strategies that contribute to the company’s business objectives.

Requirements:

• Min Nitec and above
• Minimum 3 years of working experience in inside sales / account management in the car rental industry
• Familiarity with CRM platforms and analytical tools for monitoring and reporting sales activities.

To submit your application, please apply online apply@rn-care.com or call +(65) 6220 0847 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd.
EA License No: 17C8900

Operations Customer Service Executive (OCSE) 
Salary: $3000 - $3500
Working Time: Monday - Friday, 8.30 am – 5.30pm / 9am – 6pm (can choose)
Working Location: Paya Lebar

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Email: supreme.jacksontan@gmail.com

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Responsibilities:

• Act as the primary point of contact for all service customers, ensuring professional and premium brand experience.

• Manage the full-service journey, including vehicle reception, job card preparation, progress updates and final handover.

• Provide clear and accurate explanations of technical issues, repair requirements, timelines and costs.

• Maintain proactive communication with customers throughout the service process.

• Identify and maximize upselling opportunities for additional services and products.

• Ensure all documentation and processes comply with company and manufacturer standards.

• Assist the Aftersales Manager in overseeing daily workshop operations and labour allocation.

• Monitor and support key performance indicators, including labour sales, efficiency, and customer satisfaction.

• Contribute to reporting, forecasting, and performance tracking.

• Support the implementation of process improvements to enhance operational efficiency and service quality.

• Act as a deputy to the Aftersales Manager when required.

• Any other tasks assigned by your superior

Requirements:

• Minimum NTC 2/NITEC in Automotive or equivalent with minimum 2 years of relevant experience

• Proficient in MS office

• Valid Class 3 driving license

• Mandarin-speaking ability is an advantage

• Good knowledge of car components

• Good interpersonal skills and ability to build strong client relationships

• Customer-focused with a commitment to delivering premium brand experience.

• Proactive, adaptable, and solutions driven.

• Strong team player with leadership potential.

• High level of professionalism, ownership, and accountability.

Our Client:

MNC Company - Engineering

5 days, office hours

West Region – 5 min walk from MRT

UP $3,400 + Performance bonus!

Job Responsibilities:

• Manage and resolve cases end-to-end, including analysis, investigation, coordination, and follow-up
• Liaise with appellants, stakeholders, and agencies to gather information, provide guidance, and ensure smooth case processing
• Prepare reports, submissions, and recommendations while supporting audits and ensuring compliance
• Identify process gaps, drive improvements, and handle administrative tasks and enquiries efficiently

Job Requirements:

• Diploma/Degree with strong customer service experience handling complex cases
• Excellent communication and interpersonal skills with ability to engage stakeholders.
• Analytical, detail-oriented, and strong problem-solving capabilities
• Able to work independently and in a team; proficient in Microsoft Office (Excel & Word)

For interested applicants, please click "Quick Apply”

We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Yvette Jerramie Galang Manalo | EA Reg No: R1659970

JTE Recruit Pte Ltd | EA Lic No: 14C7215

• Clinical Aspects
• Manage enquiries and referrals
• Conduct assessment and home/site visits, and provide counselling, behavioral interventions, groupwork and support for residents and their families
• Conduct comprehensive assessments of residents' care and financial needs, and support in the submission of HOMES means testing and transport subsidy applications as required
• Look after clients' physical and emotional welfare, identify anomalies and provide the appropriate intervention or service linkage
• Manage emergency response and crisis management with regards to residents' behaviour management with the multi-disciplinary team
• Develop, implement and review Individual Training Plans for residents with the multi-disciplinary team
• Provide information, referral and psychoeducation services to caregivers
• Network and collaborate with relevant stakeholders and community partners
• Participate in multidisciplinary team meetings and case conferences as required and actively share information in a respectful, non-judgemental manner
• Process and Resources Aspects:
• Maintain accurate and timely updates of case recordings, client profiles and other related case work management processes
• Maintain accurate records, update records and prepare reports for reporting to governing agencies and government means-testing applications
• Adhere to the standard operating procedures and social work practices
• Plan and implement projects/programmes assigned
• Attend and participate in individual clinical and group supervision sessions
• Attend relevant professional development seminars and training programmes for self-development
• MediFund/Financial Assistance application experience

Requirements:

• Min. Degree in Social Work
• Min 2 to 4 years of social worker experience will be an advantage
• Must have MediFund/Financial Assistance application experience

Up to $5K

Office hours, Mon to Fri

Interested candidates, please forward your resume to kevynhuang@recruitexpress.com.sg

Consultant: Huang Jingsheng Kevyn (R1333338)

Recruit Express Pte Ltd (99C4599)

Responsibilities:

• Carry out routine maintenance and troubleshooting of chiller systems to ensure reliable operation and optimal efficiency.
• Deliver professional customer support by responding promptly to client queries and issues related to chiller operations and maintenance.
• Diagnose and rectify mechanical, electrical, and control system faults with effective corrective actions.
• Advise and educate clients on proper operating and maintenance practices to extend equipment lifespan.
• Prepare clear and detailed service reports, including work performed, findings, and improvement recommendations.
• Perform commissioning for new chiller installations, ensuring systems are correctly installed and operate according to specifications.
• Coordinate with clients, agents, and contractors to verify system performance and compliance with technical requirements.
• Build strong working relationships with contractors to promote teamwork and effective problem-solving.
• Share technical knowledge with contractors to enhance processes and overall service quality.
• Comply strictly with workplace safety regulations and procedures during all service activities.
• Conduct safety briefings to ensure all parties are aware of and adhere to safety responsibilities.
• Operate in various site environments, including outdoor and plant room settings.
• Perform field-based duties with regular travel to customer locations.
• Provide standby support and respond to chiller breakdowns when assigned.

Qualifications:

• Diploma or higher qualification in Engineering, preferably in Electrical or Mechanical disciplines.
• 3–5 years of hands-on experience in chiller maintenance, commissioning, or related HVAC roles.
• Certified in Building Construction Supervisors Safety Courses or equivalent safety training.
• Strong technical expertise in chiller systems, HVAC fundamentals, and electrical control systems.
• Demonstrated problem-solving ability with strong attention to detail.
• Effective communication and interpersonal skills to work well with clients and internal teams.
• Capable of working independently while managing time and priorities efficiently.
• Consistently meet maintenance schedules and ensure all tasks are completed on time.
• Proven ability to accurately diagnose and repair chiller system faults through systematic assessments.
• Maintain a high level of professionalism and technical competence in all customer engagements.
• Communicate clearly and promptly with customers on service progress, timelines, and updates.
• Provide clear explanations of work performed and practical recommendations for future maintenance.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

EA Personnel: Nyon Hock Sen (Aden)

EA Personnel Reg No: R24124070

Reporting to the Senior Centre Manager/ Centre Manager (CM)/ Assistant Centre Manager (ACM)/ Senior Programme Executive (SPE), the Programme Executive (PE) works closely with the Centre in-charge to manage the daily operations of the assigned Active Ageing Centre, so that it can fulfill its intended purposes as stipulated by the funders and LBSA.

Responsibilities:

Stakeholder Management

· Community Outreach – Assist in the execution of the Community Outreach Plan.

· Relationship Management - Engage community partners, build effective and sustainable partnerships with them to serve the needs of the seniors. Advocate the needs for seniors to external stakeholders and advocate LB’s values & mission in the community.

· Recruitment of Members - Promote and advertise AAC programme to seniors in designate blocks. Assess and recruit new senior as member by using the Community Screener Tool & other trained required tools. Tier new member according to the given criteria.

· Volunteer Management - Identify new volunteers, engage and support volunteers for activities. Provide inputs during volunteer appraisal and make recommendation to VM during annual appreciation & awards presentation.

Day-to-Day Centre Operations

· Programmes and Activities - Assist in collecting data, planning, implementation and evaluation of programmes and ensuring that they remain relevant to the 5-dimensions of wellbeing among seniors. Share observation of seniors in need to Senior Programme Executive/Befriending Executive.

Financial Reporting

· Adhere to planned budget allocated to the Centre. Ensure proper documentation of finance-related transactions

Other Duties

· Any other responsibilities as assigned by the SCM/ CM/ ACM/ SPE

Qualifications & Requirements:

- Related qualification in working with the elderly or in the social service sector

- At least 1 year of experience in direct operational work (especially in the area of Eldercare), such as conducting and evaluating programmes/ activities; conducting of needs assessment

- Has some prior experience in stakeholder management, especially in working with community partners.

- Proficient in Microsoft Office

- Enjoy working with seniors and volunteers

- Good administrative skills

- Good problem-solving skills

- Good interpersonal skills, a team player, yet able to work independently

- Good communications skills, preferably bilingual with dialects

- Have volunteer experience in elder care sector