Total 505 Manager level Others job vacancies

We are looking for a dynamic General Manager to lead operations, manage key projects, and build strong client relationships.

Responsibilities:

• Oversee daily operations and ensure smooth project execution
• Lead client negotiations and coordinate projects efficiently
• Make independent, strategic decisions to drive results
• Maintain strict confidentiality of all client and company matters

Candidate Profile:

Proven experience in client management, project coordination, and negotiation

Strong leadership, independent decision-making, and problem-solving abilities

Compensation:

Salary: SGD $3500-$4500


Company Information

EA Personnel Name: ZOE ZHANG ZIJUN
EA Personnel Registration No.: R23116173
EA Licence No.: 13C6639

Job Description:

Lead and expand Eurofins environment business unit along with the agreed upon strategy. Exceed business expansion and profitability goals.

Positions and Objectives:

• Develop the Business Unit activities through organic growth and acquisitions while meeting agreed EBIT growth objectives.
• Develop local strategy to grow the business.
• Improve operations efficiency at laboratories and logistics. Streamline the operational processes and make good use of IT to achieve high efficiency. Support the development, implementation and optimal use of the Company’s Laboratory Information Management System eLims and ensure its efficient usage at all levels of the laboratory to improve productivity and profitability.
• Increase profitability to meet best industry standards in all activities.
• Lead / take part in the marketing and sales process and ensure that the relations with the clients are good and efficient. Attend and lead meetings with key clients at all levels and develop an in depth knowledge of customer requirements through regular meetings.
• Make sure that cross-selling synergies with other Eurofins laboratories in Europe are being developed.
• Take appropriate measures to improve economic profit, including hands-on personal commitment in addressing situations where profit levels are too low.
• Hire, motivate, develop and retain excellent Managers and employees meeting Eurofins preferred personality profile.
• Define and agree goals and milestones with your team(s) and ensure goals are defined and communicated to their respective teams. Set up customer centric Key Performance Indicators (KPIs) to monitor progress. Follow up as appropriate and become hands on if required to ensure achievement of goals.
• Improve the technical and scientific aspects of the business units by ensuring the appropriate development and application of new techniques and business processes.
• Develop strategies and a business plan with management to achieve and/or expand market leadership in the Country, while reaching and/or maintaining the required level of profitability. Implement the strategy as agreed with the management.
• Prepare and propose annual budget and 3 years plan. Report on any deviations to deliver agreed upon results to his/her shareholders.
• Develop and report on the Business Unit KPI’s.
• Lead / take part in Group projects / initiatives / assignments in the Country and abroad as agreed from time to time with his or her board.
• In relation with your Managing Director, negotiate and manage the profitable integration of acquisitions in accordance with strategic goals and decisions / guidelines defined by the board.
• Ensure that all companies he/she is in charge of have appropriate systems, work ethics and policies in place to guarantee high quality of service to clients.
• Maintain customer satisfaction, including internal customers.
• Guarantee and control that all relevant legal and Health & Safety requirements are being abided to, in the Business Unit(s) under his/her direct or indirect responsibility, that the accreditations are being maintained and regularly expanded and that all employees act according to Eurofins values.
• Lead according to Eurofins Leadership Charter and act as a role model for leadership and staff.

Preferred Profile:

• Track record of leading and growing a service business with P&L responsibility.
• Experience in the TIC industry is preferred.
• Excellent leadership skills, with the ability to lead, influence and collaborate effectively at all levels of the organization.
• Strong business acumen and adept financial management skills.

Job Description

• Industry/ Organization Type: Cybersecurity
• Position Title: General Manager
• Working Location: Bedok
• Working Hours: 5 days (Mon – Fri, 9.00am – 6.00pm)
• Salary Package: Basic salary up to $15,000 + Flexi Benefits + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Create and carry out the division’s business plan to meet ambitious growth goals.
• Spot new market opportunities, industry trends, and potential partnership or acquisition opportunities.
• Manage the full sales process, from finding leads and building pipelines to closing large enterprise deals.
• Build and maintain relationships with senior leaders at key clients and partners.
• Represent the company at major industry events and conferences.
• Take full responsibility for the division’s P&L, including revenue, profit margin, and operating costs.
• Prepare yearly budgets, forecasts, and financial updates for senior management.
• Manage spending carefully while making sure growth initiatives are supported.
• Review financial results and use the insights to guide business decisions.
• Work with Marketing and Product Development to plan product direction based on market needs and competitor insights.
• Represent customer needs to ensure solutions solve real business problems.
• Lead the go-to-market plans for new products and product enhancements.
• Lead, guide, and motivate a cross-functional team across sales, marketing, solutions, and client success.
• Build a strong team culture focused on results, teamwork, and continuous improvement.
• Support hiring, onboarding, and development to grow the team effectively.
• Ensure solutions are delivered and implemented smoothly, meeting agreed requirements and timelines.
• Promote a client-focused approach to drive customer satisfaction and retention.
• Improve internal processes to increase efficiency and support scaling.
• Stay updated on competitors, industry regulations, and counterfeiting risks.
• Support the company’s industry positioning through materials such as articles, whitepapers, and speaking opportunities.

APPLY NOW!!!

• Bachelor’s degree in Business, Marketing, Engineering, or a related field. An MBA is an advantage.
• At least 10 years of relevant commercial leadership experience, including at least 5 years leading a P&L.
• Experience in anti-counterfeit, brand protection, supply chain security, or traceability solutions.
• Experience working with regulated industries such as pharmaceuticals, medical devices, or food and beverage.
• Knowledge of common anti-counterfeit technologies such as serialization, track & trace, RFID, NFC, holograms, and digital platforms.
• Experience working across different countries and cultures.
• Technical background, or the ability to learn technical concepts quickly.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #81187 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and experienced individual to join our team in the Food Services role. In this role, you will be instrumental in the set-up and management of all aspects of food services operation to ensure the delivery of high-quality and nutritious meals to patients. You will develop and implement food service policies and procedures in compliance with health and safety regulations, managing budget and financial aspects of food services operation, collaborating with nutritionists and dietitians to plan menus that meet patients’ dietary needs, and assist in overseeing the procurement of food and supplies.

Additionally, you will be required to manage a team of outsourced food services staff, ensuring that they adhere to food safety standards and provide excellent customer service.  You will also be involved in developing and implementing initiatives to improve the quality and efficiency of food services operations, such as implementing new technologies or sustainable practices. The role also includes supporting the hospital’s Operational Readiness, Activation and Transition (ORAT) efforts and fostering collaboration across departments to ensure seamless service delivery and organisational resilience.

Requirements:

• Bachelor's Degree in Dietetics and Nutrition, Food Service Management, Hospitality or equivalent with at least 6 years of relevant working experience
• Proven experience in food services operation, preferably in a healthcare or hospital setting
• Comprehensive knowledge of food safety regulations and sanitation practices
• Knowledge and skill in design thinking, change management, project management, technology adoption and process methodologies
• Possess excellent communication and interpersonal skills with the ability to engage various stakeholders in a fluid environment and a growing organisation with multi-generational staff
• Team player, highly motivated and action-oriented with excellent planning, analytical and critical thinking skills
• Able to work under pressure, adapt to change and manage challenges

Job description:

• Overseas company operation management, carrying out daily operation management activities to ensure the achievement of various task indicators of the group;
• By carrying out various business activities of overseas companies, coordinating with relevant departments and resources of the headquarters, and achieving sales targets of overseas companies;
• Vigorously develop local franchise/channel business, expand store sales network, and increase market share;
• Improve the operational capabilities and efficiency of overseas companies, control various expenses and costs, and achieve profit targets for overseas companies;
• Establish and cultivate a talent pool for overseas companies to ensure the orderly and healthy development of departmental business;
• Cooperate with the headquarters brand center to develop brand development strategies that are in line with local market conditions and enhance the local brand image;
• Develop and maintain local public relations in all aspects, and handle crisis affairs.

Job Requirements

• More than 5 years of experience in retail enterprise terminal store operation and management;
• Strong leadership skills and talents, as well as strong team building abilities
• Having advanced management concepts and strong abilities in strategic planning and implementation.

Interested candidate who wish to apply for the advertised position, please click “Apply”. We regret that only shortlisted candidates will be notified 

EA License No.: 01C4394 (PERSOL Singapore Pte Ltd) 

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at

https://www.persolsingapore.com/policies.

 You acknowledge that you have read, understood, and agree with the Privacy Policy. 

This is a core role for our start-up cleaning service company. You will start full-cycle sales & business development to acquire new clients and close deals at the early stage. Once projects are confirmed, you will take charge of the full on-site operation, service quality control, manpower arrangement and daily account management, growing together with the company from sales kick-off to stable project delivery.

Responsibilities

Early stage: Develop new corporate clients (office, factory, commercial & residential cleaning), conduct cold outreach, client pitching, proposal & quotation, negotiate and sign contracts to expand company business.

Maintain regular communication with potential and existing clients, follow up demands, handle enquiries and feedback to boost cooperation & renewal rate.

After project confirmation: Take over overall on-site operation management, arrange manpower & scheduling, supervise daily cleaning service standard.

Manage cleaning materials, control operation cost, ensure neat site performance and stable service delivery.

Follow WSH, NEA and local regulatory compliance for all cleaning projects, keep proper records & reports.

Grow with the start-up team, optimize sales & operation workflow as the company scales up.

Requirements

At least 2 years experience in Singapore cleaning service / facility management industry; with sales & client development background is highly preferred.

Willing to join a start-up team, proactive, able to start from zero on business sourcing.

Can switch from frontline sales to back-end project operation independently after deals closed.

Fluent in English & Chinese for client communication and basic paperwork.

Target-driven, hands-on, able to handle multi-task and grow with the company long-term.

Salary

Basic salary (depending on working experience)+ attractive sales commission (uncapped).

Working hour
Mon-Fri, 9-6, on-site

Job Description

We are looking for a committed and capable General Manager (Sales & Operations) to support and grow our food fair and event sales activities across Singapore.

This role offers the opportunity to lead a team, gain exposure to event operations, and contribute to business growth in a dynamic environment.

Responsibilities

• Oversee daily food fair and event operations across multiple locations
• Support planning and execution of sales and promotional activities
• Guide and supervise team members to ensure smooth operations
• Monitor sales performance and contribute to achieving team targets
• Assist in identifying and supporting new business opportunities
• Ensure proper booth setup, product display, and service standards
• Coordinate stock handling and basic operational processes
• Travel between event locations as required

Requirements

Minimum 2–3 years of experience in sales, retail, or event-related roles

Prior experience in a supervisory or team lead role will be an advantage

Good communication and interpersonal skills

Responsible, proactive, and able to work independently

Able to adapt in a fast-moving working environment

Willing to work weekends and public holidays when required

Salary & Benefits

Basic Salary: SGD $3,500 – $4,000 (based on experience)

Performance-based incentives

Opportunities for career progression and leadership development

Training and on-the-job support provided

Positive and team-oriented working environment

Working Hours

Based on event / operational schedule

Work Location

Various food fairs and event locations across Singapore

EA Details (For Compliance)

EA Licence No.: 13C6639

EA Personnel Name: ZOE ZHANG ZIJUN

EA Personnel Registration No.: R23116173

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and experienced individual to join our team in the Crisis Planning & Operations role. In this role, you will provide the overall operational management direction and leadership for the Crisis Planning & Operations department. You will be responsible for designing and implementing crisis preparedness strategies, emergency response frameworks, and business continuity plans. The scope includes Civil Emergencies, National Emergencies, Disease Outbreaks, Fire Safety and Emergency Evacuations, VVIP and Field Medical Team deployment. Once the hospital opens, you will continue to oversee the ongoing readiness and resilience of the organisation, including the management of incidents and reporting, reporting to MOH and other government agencies on KPIs and budgeting.

You will be required to lead risk assessments, tabletop exercises, and simulation drills to ensure readiness. You will engage and coordinate with internal departments, external agencies, and emergency services and support the operational readiness, activation and transition (ORAT) plan of the hospital. Your scope will also include monitoring evolving risks and advise leadership on preparedness measures and ensure compliance with national standards and regulatory requirements.

Job requirements

• Bachelor’s Degree in any discipline with at least 8 years of relevant experience, including at least 2 years of experience in management of hospital operations
• Prior experience in healthcare emergency preparedness and crisis management would be an advantage
• Registered Fire Safety Manager (FSM) licence is required; possession of a Senior FSM licence would be an advantage
• Additional certifications such as WSQ Emergency Response Management (for CERT and SIC) and WSQ Implement Incident Management Processes (for SIC and SMC), as well as experience with ISO 22301 (Business Continuity Management) would be an advantage
• Team player, highly motivated and action-oriented with excellent planning and analytical skills
• Able to engage various stakeholders in a fluid environment and growing organisation
• Ability to work under pressure and adapt to challenging conditions

Responsibilities

• Lead and manage overall marine operations, ensuring smooth execution across all vessels/projects
• Develop and implement operational strategies to improve efficiency, cost control, and service delivery
• Oversee daily operations, including vessel performance, scheduling, and resource allocation
• Ensure compliance with regulatory, safety, and industry standards
• Manage and mentor operations teams, driving performance and accountability
• Liaise with clients, charterers, and key stakeholders to ensure service excellence and strong relationships
• Monitor budgets, P&L, and cost performance, identifying areas for optimization
• Handle escalation of operational issues and provide strategic solutions

Requirements

• Degree in Maritime Studies, Engineering, Logistics, or related field
• 10–15 years of maritime experience, with at least 5 years in a leadership role
• Strong background in vessel operations / fleet management
• Proven experience in team leadership and stakeholder management
• Solid understanding of commercial operations, contracts, and cost control
• Ability to operate in a fast-paced, decision-driven environment

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home. Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

As a leader, you will be in a position to have a lasting impact on people: through shaping the guest experience and nurturing your team.
   

Duties & Responsibilities:

This role requires a leader who is visible, energetic and has strong ethics. You will be passionate about developing the team while maintaining and promoting a management philosophy that culminates in guest satisfaction and employee engagement, while consistently achieving annual and long term financial and strategic plans.

As a member of the restaurant’s leadership team, this person will actively represent the restaurant’s mission and values as appropriate. You will be comfortable with stakeholders’ management and balancing the best outcomes in the best interests of the venue. 

General Management

• Oversee daily operations – manage restaurant standards and guest service.
• Developing and executing well thought through plans to achieve daily and monthly targets
• Manage staff, overseeing work schedules and assigning specific duties
• Create and improve standard operating procedures for service and product preparation
• Oversee venue equipment and facilities management / maintenance
• Conducts regular audits on the general cleanliness and maintenance of the venue and take corrective action as and when necessary
• Monitor venue adherence to all licensing laws regarding the service of food and beverage, public and employee safety while in compliance to local food safety standards. 
• Plan and manage activities with the Marketing department relating to sales promotions, events, etc

Human Resource & Financial Management

• Supports the General Manager with the overall responsibility on Claudine’s Profit & Loss statement.
• Analyze Point of Sales (POS) reports and sales trends, recommend and implement cost control exercises, and improvements to onsite sales and marketing tools. 
• Ensures staff development plans is in accordance to the needs of the business
• Determine staffing requirements, interview, hire and train new employees, and oversee the administrative processes while in compliance with local employment laws. 
• Drives the direction and expectations for the team to achieve team goals
• Implementing training and development  strategies for the front of house team. 
• Monitors and liaises with the Talent team on all venue related support required. 
• Liaises with Talent team regarding employee movements and performance feedback
• Ensures that balance of venue specific expectations is in compliance with the group’s mission and vision. 
   

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

   
We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
  
Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Click on Apply or send your CV via Whatsapp to 80832942.
Should your application progress to the next stage, we will be in contact to arrange an interview.

Business Development & Client Management

• Lead business development efforts to expand client base for import/export agency and consulting services

• Manage key client relationships, from initial engagement to contract negotiation and project delivery

• Develop and execute sales strategies to achieve revenue targets

Project Management & Service Delivery

• Oversee end-to-end project execution for consulting services and trade-related projects

• Coordinate across internal teams to ensure timely delivery and client satisfaction

• Manage project proposals, client expectations, and post-project follow-up

International Trade & Supply Chain Coordination

• Support international market research and product positioning

• Coordinate sourcing, procurement, and vendor/factory management

• Ensure smooth execution of import/export operations

Team Coordination & Compliance

• Coordinate across operations, sales, and support teams to ensure alignment

• Support compliance review processes for trade activities and client engagements

UWCSEA has a vacancy at its East Campus for a Head of Libraries - Teacher Librarian. 

The Head of Libraries is a dual-role leader and educator responsible for both the strategic evolution and operational excellence of the East Campus libraries. This role centres on our vision: to connect our community with the world through pages, people, and perspectives.   

We have two libraries on East Campus, and the successful candidate will take over the role of Grade 6-12 Teacher Librarian in addition to leading our campus-wide library provision.  The postholder will be responsible for both operational and strategic leadership, ensuring the smooth day-to-day operation of all library functions, whilst championing innovative approaches to school librarianship and enhancing libraries into future-forward hubs that support the holistic learning programme.   We are seeking an outstanding leader for this role and as such, the successful candidate may commence in August 2026, January 2027 or August 2027. Kindly state your preferred start date or availability in your cover letter.

The Head of Libraries oversees a pivotal component of our commitment to Teaching for DEIJ: the curation of our library collection. This ensures that diversity in the collection extends beyond representation to include intellectual, cultural, historical, and ideological breadth, and that our key commitment to deliberate diversity is reflected in the Library collection.   A second major key focus is leading the community through the evolving role of Artificial Intelligence (AI), ensuring the library remains the heart of inquiry, academic integrity, and human connection.

Core Vision & Values

The Head of Libraries will lead the team in delivering these strategic pillars:

• Curate: Through collaborative and thoughtful design, we curate high-quality, relevant, and future-forward collections and spaces.
• Advocate: Advocate for the rights of readers to discover their own stories.
• Cultivate: We cultivate diverse services and resources to enhance human connection, empowering learners to explore and engage with the world around them.

Main Responsibilities

Strategic Leadership & Innovation

• Visionary Strategy: Iterate upon and implement our compelling vision for the future of East Campus libraries as innovative learning spaces.
• AI Integration & Leadership: Lead the campus in navigating the intersection of AI and information literacy. Proactively explore how AI can enhance research and curation while developing frameworks for its ethical use.
• Innovation Advocacy: Drive innovative approaches to library services to explore new ways of connecting people and ideas.
• Inter-Campus Collaboration: Establish a strong strategic partnership with the Dover Campus Library Team to ensure alignment and shared professional growth across the College.
• Engage with our parent community - ensuring the Library is a central feature of our campus community.

Teaching, Learning & Academic Integrity

• Academic Integrity: Act as support person for our community as we seek to maintain the highest levels of academic integrity.   Lead the development of resources that help students navigate citation, attribution, and the ethical use of information.
• Professional Learning: Lead professional development for staff, empowering teachers to integrate advanced research skills and innovative library resources into their subjects.
• Coaching: Collaborate and support Learning Coaches and Heads of Department in ensuring high levels of engagement with meaningful literature is embedded within units.  Coach and support teachers and students with specific requirements of TOK and the Extended Essay.

Curation & Space Design

• Future-Forward Collections: Oversee the curation of a diverse, high-quality collection (physical and digital) that reflects a wide array of perspectives and prepares students for a complex future.
• Space Evolution: Collaboratively design library environments that are inclusive, flexible, and conducive to both deep focus and human connection.
• Discovery: Ensure the library is a space where readers feel empowered to discover their own stories and the stories of others.

Operational Management

• Team Effectiveness:  Foster a culture of creativity, high expectations, and professional wellbeing.
• Professional Support: Line-manage and mentor the library team, 
• Budget & Resource Stewardship: Manage library budgets and resources with transparency and strategic alignment to campus goals.
• Communication: Set a tone of effective, proactive communication with all stakeholders (students, parents, and staff).

Expectations and Standards

• Follow the UWCSEA Professional Code of and Safeguarding Code of Conduct. 
• Teach in line with the UWCSEA Teacher Standards    

Person Specifications 

• Masters degree in Library Science/Information Management AND/OR a degree with a professional teaching qualification and significant library leadership experience.
• Proven track record of driving innovation in a library or educational setting.
• At least 5 years of experience in school libraries with a track record of successful leadership and innovative practice.

Knowledge & Skills

• Information Literacy: Deep understanding of the evolving role of AI in education and its implications for information literacy and academic integrity.
• Collaborative Style: Outstanding interpersonal skills; a "listener" who leads by influence and builds consensus.
• Adaptability: The ability to thrive and remain innovative in a rapidly evolving work environment.
• UWCSEA Values: A commitment to the UWC mission, including a focus on diversity, equity and inclusion.

Leadership Capabilities

• Vision and Strategy: Supports the Mission and Values of UWCSEA through clear goal setting and planning.
• Innovation: Displays and encourages creative approaches to curriculum planning and library services.
• Empowerment: Leads by influence, fostering an environment where team members' creativity can flourish.
• Personal Attributes: Demonstrates honesty, integrity, humility, and a good sense of humour.
• Commitment to Professional Development: Demonstrate curiosity and a deep commitment to development of yourself and your team.

Applications

The UWC Mission is to make education a force to unite people, nations and culture for peace and a sustainable future.  We are committed to creating a community in which all members feel safe and secure, and know that their authentic selves and individual differences are accepted with respect and care. At UWCSEA, we acknowledge that diversity, equity, inclusion and justice (DEIJ) is an ongoing and evolving process and strive to create and sustain a sense of belonging for all members of our community, past, present and future. All qualified applicants, including those who identify as a part of marginalized group(s) and individuals with (dis)abilities are all encouraged to apply.  Our school is committed to safeguarding and promoting the welfare of all the students in our care and expects all applicants to share this commitment. We follow safe recruitment practices and all appointments are subject to interview, satisfactory references, identity and criminal record checks.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Stripe is investing in building out its Global Professional Services team to actively engage all customers from Fortune 100s to startups to help accelerate their adoption of Stripe capabilities. The Head of Professional Services (Southeast Asia and Greater China) will help drive our professional services revenue, crafting our service offerings and working cross-functionally to bring them to market. The team is responsible for ensuring that our customers deploy quickly with high quality integrations. It then partners closely with front line developers and technical leaders to ensure our customers continue to derive strategic value from Stripe and grow with us as our respective product portfolio expands. In addition, as we master the craft of deployment services, help build the asset and strategy that will enable us to scale through our partner ecosystem.

What you’ll do

In this role, you will be responsible for strategic leadership and management oversight of the Professional Services organization in SEA & GCN in support of Stripe’s business goals. Reporting to the JAPAC Head of Professional Services, this is a high-visibility role that provides the development of the overall professional services plan and setting the strategic direction, performance standards, with a focus on customer success for the professional services team. You will define, develop, and manage all strategic service offerings and outcomes to drive and support the end-to-end customer experience in close coordination with the professional services teams in other regions.

Responsibilities

• Develop and execute Stripe’s SEA/GCN Professional Services strategy in alignment with Stripe’s global priorities across product, sales, and marketing
  
• Hire and lead a high-performing team of consultants, engagement managers, integration engineers and professional services leaders, who partner with our sales team and customers to drive adoption of Stripe capabilities to deliver business value
  
• Cultivate a team culture that includes high ownership, customer-first focus, fast-paced, high integrity, and an optimistic and positive environment
  
• Cultivate executive relationships with C-levels within our customers and partners
  
• Work with engineering and product to develop product roadmaps aligned with customers’ needs, new market opportunities/requirements, and the competitive landscape
  
• Develop business and strategic cases for new service offerings and drive consensus among decision-makers
  
• Work across teams at Stripe to develop service offerings, value propositions and sales playbooks, partner programs, marketing strategy, pricing and revenue tracking
  
• Report out on a regular weekly, monthly, and quarterly cadence to all key stakeholders, with a strong analytical approach and crisp communication style
  

Who you are

This role requires deep knowledge and experience in building and growing a regional Professional Services organization, including building out service offerings, recruiting and developing top talent, delivering high quality services to achieve customer outcomes, driving negotiating agreements, and partnering with product engineering on customer needs and priorities.

The successful candidate will have a demonstrated ability to think strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions and work cross-organizationally to build consensus.

This individual will also have strong leadership experience in building high-performing teams as well as have a deep understanding of what will be needed to properly resource a Professional Services strategy in SEA/GCN, working with stakeholders to develop a plan for ensuring the success and high quality of our service delivery. A keen sense of ownership, drive, and entrepreneurship is a must. An understanding of the economics of the payments space and the e-commerce ecosystem would be a bonus.

Minimum requirements

• 5+ years of building and leading high performing professional services and/or solution architect teams in a high growth technology environment
  
• Demonstrated ability to negotiate high-value deals with a C-level audience and positively influence the outcome
  
• Professional and technical knowledge, as well as an extensive understanding of industry trends and the key players in the competitive landscape
  
• Strong written and verbal communication skills, with deep experience presenting to senior management.
  
• Sound business judgment, proven ability to influence others, strong analytical skills, and a proven track record of taking ownership, leading data-driven analyses and influencing results
  
• Experience working within a high-growth, technology company with the ability to operate successfully in a lean, fast-paced organization, and to create a vision and organization that can scale quickly
  
• Highly organized, multi-tasking skills, take ownership, be efficient in ambiguous situations
  
• Willingness to travel (on average two national/international trips per month)
  

Preferred qualifications

• Experience working in the financial services/payments industry

A General Manager in a cleaning service firm is responsible for overseeing daily operations, managing staff, ensuring high-quality cleaning standards, and controlling budgets. They play a critical role in client acquisition by crafting professional proposals that highlight trustworthiness, specialized training, and reliability. 

Key Responsibilities & Focus Areas

• Operational Management: Overseeing scheduling, inventory management for cleaning supplies, and equipment maintenance.
• Quality Assurance: Implementing quality control plans to maintain high standards, which is crucial for retaining commercial clients.
• Staffing & Training: Recruiting, screening, and training cleaning crews to ensure trust, professionalism, and consistent performance.
• Safety Compliance: Ensuring all cleaning practices comply with health, safety, and environmental standards.
• Client Relations: Building and maintaining relationships, often engaging in site walk-throughs and addressing client-specific needs.
• Strategic Growth: Driving business development, creating marketing strategies, and setting financial objectives to achieve growth, such as increasing client numbers by a specific percentage annually. 

Components of a General Manager’s Service Proposal

• Company Overview: Highlighting experience, insurance, bonding, and unique selling propositions.
• Scope of Work: Detailing specific tasks, frequencies, and specialized services (e.g., deep cleaning, carpet care).
• Quality Guarantee: Describing the supervision, check-ins, and communication channels (e.g., technology apps) used to guarantee results.
• Pricing: Providing transparent, competitive pricing that reflects the value of the service, including optional add-ons. 

Key Success Factors for a General Manager (Service Firm)

People Management: The core of the business relies on recruiting and retaining trustworthy staff.

• Professionalism: Creating a polished image through branding, uniforms, and punctual service.
• Value-Driven Service: Focusing on impact (e.g., increased productivity for the client, improved health environment) rather than just the task. 

Required Experience

• Industry Tenure: Minimum of 3 to 5 years of relevant experience in the cleaning services, facilities management, or manpower services industry.
• Leadership Track Record: Proven experience managing large, distributed teams of blue-collar or field-based staff.
• Business Accountability: Demonstrated history of full P&L (Profit and Loss) accountability, including budget monitoring and cost control.
• Operational Execution: Experience in scaling processes, improving workforce productivity, and maintaining high service standards in fast-paced environments.
• Client Management: Background in building and maintaining relationships with key stakeholders, partners, and clients.