Total 183 Manager financial controller job vacancies in Indonesia

Job Summary:

The Financial Planning & Analysis Manager is responsible for organizing and managing the regional financial planning and analysis function to provide executive and commercial management with the financial information and analysis necessary to operate and manage the business. This position will report directly to the Corporate Director of Finance and will also collaborate with many other members of management of the Company to coordinate the financial information from around the organization to ensure the integrity and consistency of the information reported both internally and external to the Company. Key specific functions will include monthly reporting and analysis of actual results against forecast/budget, assisting our commercial organization with pricing and other customer analysis, leading the forecast/budget process for their region, and supporting the global financial planning and analysis team and leadership with other critical company initiatives.

Principal Duties and Responsibilities:

• Prepare and organize the annual budgeting, forecasting, and long-range financial planning processes in compliance with corporate deadlines.

• Participate in forecast/budget reviews to understand, challenge, and document key points and decisions.

• Develop and maintain financial models to support decision making across the organization.

• Analyze financial data to identify trends, risks, and opportunities for growth.

• Lead and manage the reporting process in compliance with management format and deadlines to produce required reporting packages, analysis, and presentations such as monthly reports, quarterly business reviews, and various supplemental reporting requests.

• Prepare and analyze custom pricing proposals working closely with commercial leadership.

• Drive improvements in financial processes, systems, and reporting capabilities to enhance efficiency and accuracy.

• Work with a global team of analysts in support of the financial planning and analysis needs of the organization.

Required / Desired Knowledge, Experiences and Skills:

• Bachelor’s degree in accounting or finance.

• 5+ years of experience in different areas of Finance (accounting, reporting, budget, audit, financial analysis).

• Knowledge and experience with budgeting, financial benchmarking, and variance analysis.

• Experience in manufacturing industry desirable, but not required.

• Experience with JDE and Hyperion desirable.

• Strong application skills on a variety of computer software applications, i.e. MS Office Suite – Word, Excel, PowerPoint

• Experience with data visualization software i.e. Power BI

• Strong communication and listening skills with ability to work effectively with non-accounting/finance leaders in the organization.

• Ability to summarize extensive data and bring context to information for effective decision making and management.

• Ability to report accurately, meets tight deadlines, work on projects independently, be self-motivated and multi-task.

• Multi-task and prioritize workload in a fast-paced environment.

Job Description

Responsibilities:

1. Recruitment and Networking

• Reaching out to existing adviser network to refer qualified and productive advisers to the Company

2. Agency & Cluster Performance

• Partner T2/T3 leaders to drive production growth and professionalism across assigned clusters or segments.

• Engage managers regularly to reinforce activity discipline and execution standards, and identify early signals relating to productivity or conduct risks, working with relevant teams before escalation.

2. Sales Campaign Strategy & Execution

• Design and execute sales and business growth campaigns and initiatives, within advisory standards to prevent aggressive sales tactics, and aligned to:

• Company priorities

• Product focus

• Target customer segments (e.g. mass affluent, HNW, protection gaps)

• Partner teams and specialists to:

• Translate product features into advisor-relevant selling angles

• Develop practical sales narratives and positioning

• Design and execute sales campaigns and initiatives in coordination with Product/Fund/Campaign Governance and Training teams, ensuring all campaigns are launched only after governance review

• Ensure campaigns align with approved products, funds, model portfolios, advisory standards, and customer risk profiles

• Translate campaign objectives into clear field propositions, mechanics, and execution guidelines

• Manage campaign timelines, rollout plans, and post-campaign follow-through

3. New Business Growth & Momentum

• Drive new business production growth, including:

• Case count

• Case size

• Product mix (e.g. protection, ILP, savings)

• Support agency leaders and managers in building sustained sales momentum, not one-off spikes

• Identify growth opportunities within existing advisor base and priority cohorts

4. Advisor & Manager Enablement

• Work with Business Development and Training teams to:

• Equip advisors with campaign tools, sales materials, and talking points

• Support managers in driving campaign adoption and execution discipline

• Reinforce sales quality, suitability, and compliance awareness in all campaigns

5. Campaign Performance & Optimisation

• Track campaign performance metrics including:

• Participation rates

• Conversion and hit rates

• New business uplift

• Conduct post-campaign reviews to identify:

• What worked

• What did not

• Required refinements

• Continuously improve campaign effectiveness and relevance

6. Stakeholder & Cross-Functional Coordination

• Act as the primary coordinator between various departments, for success of campaigns

• Ensure campaigns are operationally executable and compliant before field rollout

Requirements:

• 4–8 years’ experience in life insurance, financial advisory, or agency distribution

• Background in one or more of the following:

• Sales campaigns

• Product marketing

• Distribution strategy

• Business development

• Strong understanding of:

• Agency sales dynamics

• Advisor behaviour and motivation

• Product-led selling (especially protection and ILP)

• Results-oriented, practical, and field-aware

Benefits:

• Working together with a team • Group Employee benefits • Enjoy a fair work- life balance

• Monday to Friday 9.00am to 6.00pm working hours

We are Singapore’s pioneer financial advisory firm that has been in the industry since 1986. We deal with a variety of platforms – Financial Planning, Investments, Life Insurance, General Insurance, and Group Employee Benefits. Being independent, we also offer a variety of products and services that are of best value and best suited for our clients’ total financial needs.

We are looking for a Business Development Manager to promote growth in business and number of advisers through various initiatives and engagements, with a focus on marketing / incentive campaigns. The role will be working within a team and reporting to a Director.

• Drive Strategic Initiatives: Support the rollout of digital application projects that enhance sales processes and boost conversion rates.
• Analyze & Improve Processes: Collect and interpret data to identify opportunities for greater efficiency, productivity, and user satisfaction.
• Ensure Quality Delivery: Partner with Technology and QA teams to validate releases through UAT, ensuring readiness and reliability.
• Manage Projects Effectively: Monitor timelines, budgets, and deliverables; track issues and risks; and ensure timely resolution of action items.
• Engage Stakeholders: Collaborate across departments to align priorities and achieve successful project outcomes.
• Lead Change Management: Execute communication campaigns, training sessions, and stakeholder workshops to drive adoption and business readiness.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Job Description:

Join our team in a dynamic outsourced project role. We are seeking a dedicated and detail-oriented finance professional to support financial governance & digitalisation.

Key Responsibilities:

• Review and enhance internal regulations, policies, and the overall financial governance framework
• Manage cash flow, banking relationships, and the effective utilisation of banking products and services
• Evaluate the financial standing and viability of tenderers
• Analyse financial data to support reporting requirements, leveraging analytics and visualisation tools to generate meaningful insights
• Identify business requirements and drive the automation of finance processes using digital tools to improve operational efficiency

Requirements:

• Degree qualification – background in Accountancy or other relevant professional qualification with working experience in Finance
• Proficient in the use of open-source analytic tools (e.g. Python), visualization tools (e.g. Tableau)
• Positive work attitude
• Good communication skills – written and verbal English

Working Time:

Monday to Friday: 8.30am to 6.00pm

Job Types: Full-time, Contract

Contract length: 24 months

Work Location: Jurong East (In person)

Responsibilities

• Develop and execute strategies to acquire new clients and expand existing relationships.
• Manage client relationships, focusing on loans including Commercial Property, Equipment and Machinery, Vehicle, and Land & Construction, as well as Hire Purchase agreements.
• Assess client financial needs and recommend appropriate loan products and solutions.
• Prepare and present loan proposals to clients, ensuring alignment with risk policies and regulatory requirements.
• Collaborate with internal stakeholders such as credit analysts, legal advisors, and product specialists to structure complex loan transactions.
• Monitor loan portfolio performance, conduct regular reviews, and manage credit risk effectively.
• Provide timely and accurate financial advice and support to clients.
• Stay updated on industry trends, market conditions, and regulatory changes affecting loan products.
• Maintain compliance with internal policies, procedures, and regulatory guidelines.
• Handle any other duties as assigned by management.

Requirements:

• Diploma in Finance, Business Administration, or a related field.
• Minimum 1 year of experience in relationship management within the financial services industry, with a focus on loans.
• Proven track record in sales and business development, with a strong network in Singapore’s financial market.
• In-depth knowledge of loan products such as Commercial Property, Equipment and Machinery, Vehicle, Land & Construction, and Hire Purchase is an advantage
• Excellent communication, negotiation, and presentation skills.
• Ability to work effectively under pressure and meet deadlines.
• Strong analytical skills and attention to detail.
• Proficiency in MS Office and CRM software.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to ken.ng@peopleprofilers.com

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: RY673WWR

Who are we looking for:

We are seeking a high-performing Business Development Manager to accelerate the adoption of our Early Payment and Supply Chain Financing solutions across large corporations and their supplier ecosystems in Singapore. 

This role is ideal for a driven, strategic sales professional with a strong track record in financial solution selling, exceptional communication skills, and established networks within major enterprises — including family-owned conglomerates. You will lead full-cycle enterprise sales and orchestrate multi-stakeholder engagement across client organisations.

What you will be doing:

Business Development & Sales

• Drive new business acquisition for Early Payment and Supply Chain Financing programs.
• Identify, develop, and close opportunities with large enterprises and their suppliers.
• Own the entire sales cycle — prospecting, pitching, structuring proposals, negotiating terms, and closing deals.

Client Engagement

• Build deep, trust-based relationships with C-suite, treasury, procurement, and finance leaders. 
• Engage decision-makers in family-owned conglomerates and major corporates to drive program adoption. 
• Deliver compelling presentations that clearly communicate value, ROI, and strategic impact.

Cross-Functional Coordination

• Coordinate across product, credit, risk, legal, and operations to deliver tailored enterprise solutions. 
• Serve as the central point of contact to ensure seamless onboarding and implementation.

Market Development

• Use industry insights and networks to build a strong pipeline of high-value opportunities. 
• Represent the company at industry events, conferences, and networking platforms. 
• Provide market intelligence to influence product enhancements and strategic direction.

What we need from you:

• Bachelor’s degree in Business, Finance, or related fields. 
• Minimum 3 years of enterprise sales experience in Singapore in early payment solutions, supply chain finance, or B2B enterprise payments.
• Professionals from adjacent industries with strong corporate networks are welcome to apply. 
• Exceptional presentation, communication, and influencing skills with senior leaders. 
• Strong existing network with large enterprises, MNCs, and family-owned conglomerates. 
• Consistent track record of meeting or exceeding sales targets through consultative selling. 
• Ability to manage long, complex enterprise sales cycles and multi-stakeholder engagements. 
• Skilled at coordinating across internal and external teams to drive deal success. 
• High integrity, entrepreneurial mindset, and ability to thrive in a fast-paced fintech/financial services environment.

Key Responsibilities:

• Provide support in technical and compliance matters relating to financial statements audit, within a mid-tier audit firm. 
• Review and monitor Financial Statements Audit and Assurance Engagements to ensure that they comply with all applicable Pronouncements, including International Standards on Auditing (ISA), International Financial Reporting Standards (IFRS), the International Code of Ethics for Professional Accountants (IESBA), and corporate regulations. 
• Review firm-wide policies, processes, and procedures to ensure that they comply with the International Standards of Quality Management (ISQM), and other authoritative pronouncements. 

Candidates for this role will be supporting the firm in achieving the following outcomes:

• Establishing policies and procedures within the Firm to ensure compliance with the above Pronouncements.
• Implementing and monitoring the Firm’s program to compliance with ISQM. 
• Planning and conducting risk assessments and quality control reviews on engagements, to ensure compliance with the above Pronouncements. 
• Validating that controls established by the Firm to comply with the Pronouncements are operating effectively and timely. 
• Analyzing and identifying gaps, and potential areas of improvement, in quality control procedures within the Firm to ensure compliance with the above Pronouncements, and proposing remediation plans.
• Conducting real-time reviews of financial statements audit and assurance engagements before audit opinions are signed. 
• Carrying out root cause analyses and monitoring effectiveness of action plans to address areas of weaknesses identified. 
• Training, coaching, developing and cultivating technical competencies to ensure capability of designated employees to maintain and comply with the Pronouncements. 
• Preparing and collating information/reports for regulatory and internal reviews and handle any related coordination work. 

Requirements:

• Bachelor’s degree in accountancy or other relevant disciplines. 
• Good knowledge of relevant professional pronouncements including IFRS, ISA, ISQM and IESBA. 
• Minimum 8 years’ experience in an audit and/or quality role, within a Public Accounting firm. 
• Candidates with experience in similar quality management roles are preferred. 
• Excellent presentation, written and verbal communication skills to communicate across all levels of staff and management. 

• Manage and grow relationships with key corporate accounts through structured engagement and account development strategies.
• Identify and capture revenue opportunities in Supply Chain Financing, Factoring, and related financial solutions through cross-selling initiatives.
• Drive strategic collaborations and referral partnerships that contribute to sustainable revenue growth.
• Conduct regular client reviews and onsite engagements to ensure strong account performance and high client satisfaction.
• Act as the primary point of contact for strategic customers, overseeing issue resolution and service excellence.

Requirements:

• Degree in Business, Finance, or equivalent
• At least 4 years of experience in corporate or SME banking, or equivalent roles within financial services.
• Working knowledge of supply chain finance and factoring products.
• Strong stakeholder management, negotiation, and communication skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Position title : Head of Finance | Financial Controller 

Location: Admiralty street
Working Days:  5 Day A Week
Working hours : 9:00am - 6:00pm
Salary : $10k - $12k (depends experience)

Responsibilities:

Strategic Finance Leadership & Business Partnership

• Serve as the principal finance partner to the CEO and CFO, providing forward-looking insights, analysis, and recommendations to support strategic and operational decision-making.
• Prepare high-quality financial materials, analyses, and presentations, and participate in executive and management meetings as required.

Company Finance Operations & Oversight

• Lead the Company’s corporate finance functions, including corporate reporting, FP&A, treasury, tax, and working capital management.
• Drive strong financial discipline across the organization, including oversight of cost structures, margin and yield-related financial analysis, capital expenditure governance, and operational financial performance.
• Strengthen finance operating models, systems, processes, and workflows to enhance efficiency, scalability, and data integrity.
• Drive the automation and digitalization of financial processes to improve productivity and reporting quality.

Financial Planning, Performance Management & Controls

• Lead robust budgeting, forecasting, and performance management processes across the Company.
• Ensure timely, accurate, and insightful financial reporting to executive management.
• Act as the primary management interface with external auditors, advisors, and regulatory bodies.
• Partner with cross-functional leaders to support strategic initiatives, transformation programs, and enterprise-wide projects.

Requirements:

• Professional certifications such as CPA, ACCA, or CA.
• Senior finance leader with deep experience in corporate finance, financial control, and performance management within a semiconductor or manufacturing‑intensive environment.
• Proven track record in senior finance leadership roles such as Financial Controller or Finance Director with Company‑wide scope.
• Candidates with extensive exposure to manufacturing finance and operating models of similar complexity are strongly preferred.
• Strong technical grounding in Company reporting, Company FP&A, treasury and insurance, tax, and internal controls.

Interested Personal kindly contact WhatsApp :+65 8833 7969(Lydia)
OR
Email to : supreme.lydiachieng@gmail.com
The Supreme HR Advisory Pte Ltd
Reg No: R1988890
EA No: 14C7279

About Us

Far East Organization is a Christian Enterprise, which develops real estate and operates businesses by serving with grace, love, integrity and honesty. Together with its Hong Kong-based sister company Sino Group, they are one of Asia’s largest real estate groups, with operations in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA. 

Far East Organization is the largest private property developer in Singapore, having developed over 780 developments across all segments of real estate including 55,000 private homes in Singapore since its establishment in 1960. Far East Organization includes three listed entities: Far East Orchard Limited, Far East Hospitality Trust and Yeo Hiap Seng Limited.

Far East Organization is the winner of 14 FIABCI World Prix d’Excellence awards, the highest honour in international real estate. In 2022, Far East Organization is listed as top 50 of The Straits Time’s Singapore Best Employers Study. We believe in taking care of the total well-being of our people as they grow with us. We nurture a community where talent is developed and recognised, innovative ideas are encouraged, and achievements celebrated.

Our health and well-being benefits provide physical, mental and spiritual support to our people and their families. In addition to annual leave, performance bonus, medical and insurance coverage, you can anticipate the provision of birthday leave, birthday benefits, care leave, flexible benefits, staff rebates at F&B outlets, and special rates at our hotels, both locally and overseas. We empower you in your engagement with the wider community by providing varied activities to experience different opportunities to serve and contribute to the community.

Responsibilities

• Provide market and business insights and support business on financial modelling for business proposal or decision making
  
• Analyse monthly financial results and business drivers and provide supporting commentary on the variances between actual and budget/forecast
  
• Manage the annual budgeting process and analyse economic indicators and market trends to prepare forecasts
  
• Partner the business units to formulate key strategies and recommendations to drive growth and profitability
  
• Prepare adhoc presentations for COO and/or CFO
  
• Strengthen current internal controls and improve Finance processes and systems
  

Requirements

• Degree in Accounting or equivalent qualification, with CPA or relevant professional qualification
  
• Minimum 12 years of relevant experience in commercial and Big 4 accounting firms, including at least 3 years in external audit
  
• Strong financial modelling and analysis skills
  
• Strong communication, interpersonal and analytical skills
  
• Proficient in SAP and Microsoft Office

Key Responsibilities

Financial Governance & Policy

• Review, interpret, and enhance internal financial regulations, policies, and procedures to strengthen overall governance and compliance frameworks
• Ensure alignment with public sector financial policies, audit requirements, and risk management standards
• Support internal and external audit exercises, including documentation, issue tracking, and remediation follow-ups

Cash Flow & Treasury Management

• Manage and monitor organisational cash flow, liquidity positions, and funding requirements
• Maintain and strengthen relationships with banking partners, including optimisation of banking facilities and services
• Evaluate and recommend suitable banking products to improve cash management efficiency

Financial Assessment & Risk Analysis

• Conduct financial due diligence and assess the financial health and stability of tenderers, vendors, and project partners
• Analyse financial statements, cash flow projections, and key ratios to support procurement and investment decisions
• Identify financial risks and provide recommendations to mitigate exposure

Data Analytics & Reporting

• Analyse large datasets to support management reporting, budgeting, and forecasting processes
• Develop dashboards and reports using analytics and visualisation tools (e.g., Tableau) to deliver actionable insights
• Translate complex financial data into clear narratives for stakeholders and senior management

Process Improvement & Digitalisation

• Gather business requirements and identify opportunities to automate finance processes
• Design and implement digital solutions (e.g., using Python or workflow tools) to enhance operational efficiency and accuracy
• Drive continuous improvement initiatives to streamline workflows and reduce manual intervention

Stakeholder Management

• Collaborate with internal stakeholders (finance, procurement, project teams) to ensure alignment on financial matters
• Provide advisory support on financial policies, processes, and system improvements
• Communicate findings and recommendations effectively to both finance and non-finance stakeholders

Ad-hoc Projects

• Support strategic initiatives, transformation projects, and other ad-hoc assignments as required

Minimum Requirements

• Degree in Accountancy, Finance, or related discipline; professional qualifications (e.g., CA, CPA, ACCA) will be an advantage
• Relevant working experience in finance, financial analysis, audit, or public sector finance environment preferred
• Proficiency in data analytics tools (e.g., Python) and data visualisation tools (e.g., Tableau)
• Strong analytical and problem-solving skills with attention to detail
• Good understanding of financial statements, governance, and risk assessment
• Positive work attitude with ability to work independently and in teams
• Strong communication skills (written and verbal English), with ability to present insights clearly

Preferred / Good to Have

• Experience in public sector finance, statutory boards, or large-scale organisations
• Familiarity with ERP systems (e.g., SAP, Oracle)
• Experience in process automation, RPA, or digital transformation initiatives
• Knowledge of procurement evaluation processes and tender assessment

EA License No: 11C5502 | EAP No. R23111942
EAP Name: Renee Feng Ye

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better,too. Join us and build an exceptional experience for yourself, and a better working world for all.

Our Financial Services Tax Group focuses on corporate tax consulting and compliance services for clients in the financial services industry, which encompasses banking &capital markets, insurance and asset management. Our highly trained specialty team is equipped to provide solutions tailored to the needs of our clients.

The opportunity

Join a global network that understands what businesses need to have access, visibility and control. Our market-leading approach combines extensive local compliance and accounting experience with a standard global compliance process and web-based tools tohelp you execute your job. In one country or many, you have the opportunity toprovide clients an integrated, consistent, quality service that unlocks the potential of the compliance function, with tax compliance, statutory accounts preparation and tax accounting calculation support.

Your key responsibilities

As part of our Financial Services tax team, we’ll look to you for delivering value to our clients by developing innovative and integrated solutions to meet their growing needs. Providing a full range of services to clients including strategy and planning solutions and ideas as well as compliance services. In our friendly, collaborative environment, you’ll receive the support, formal training and coaching you need to progress quickly along the career path you choose.

Skills and attributes for success

• Manage and coordinate in business tax compliance and tax advisory engagements
• Develop budgets, determine resource requirements, and direct / monitor engagements
• Maintain continuous interaction with clients, manage expectations and ensure exceptional client service
• Team with tax professionals in other sub-servicelines to provide comprehensive tax services
• Oversee the compliance management process and adapt to challenges in the process
• Participate in managing a compliance group by assisting with forecasting future compliance work, delegating work effectively, and resolving staffing issues
• Share knowledge to develop professionally and enhance service delivery. Facilitate open communication and supervise staff and peers
• Participate in recruiting efforts when necessary
• Contribute to a flexible, stable, and team-oriented working culture

To qualify for the role you must have

• A recognized university degree in finance or accounting; a CPA or other professional accounting qualification
• At least 9 years of relevant business tax experience
• A good understanding of business and tax technical issues, and the ability to transform these into value-added solutions for clients
• Excellent command of spoken and written English

Ideally, you’ll also have

• Experience from the financial services industries such as insurance, banking or asset management
• Experience working in public accounting firms and accreditation by SCTP

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies inpatient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice thatempowers staff in their careers.

We are seeking a dynamic individual to join our Patient Financial Services team. In this role, you will support the planning and designof the patient’s financial journey, while ensuring alignment with MOH policies and identifying process improvement opportunities.

You will collaborate with inter departmental and external stakeholders to ensure operational excellence towards patient billing and transformation journey. You will also develop and operationalise Patient Financial Services related processes which includes working with other institutions, for the preparation of the opening of Eastern General Hospital.This includes managing timely and accurate billing to patient accounts.

You will participate in IT systems implementation and UserAcceptance Testing (UAT) to ensure successful implementation of the IT systems

Additionally, you will provide secretariat support to various Workgroups and Committees as required.

Requirements

• Bachelor’s degree in Accountancy or equivalent with minimum 4 years of related working experience.
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint).
• Experience with robotic process automation tools (UiPath) and Data Analytics tools such as Tableau is desirable
• Team player with the ability to manage cross-functional and institutional relationships
• Possess strong communication and interpersonal skills and the ability to engage various stakeholders in a fluid environment and a growing organisation
• Systematic and meticulous
• Ability to handle complex, ambiguous and challenging situations under fast-paced and evolving conditions

To lead the bill adjustment operations and manage customer liaison officers handling counter and email enquiries. 

Key Responsibilities

• Lead the full bill adjustment process: review, validate documents and correct bill discrepancies in the system, and ensure accuracy and timelines
• Manage and coach customer liaison officers to handle walk-in enquiries and reply within service standards
• Handle escalated cases and ensure prompt effective resolution
• Identify process gaps, improve and streamline processes to enhance patients’ satisfaction and experience
• Collaborate with internal departments / teams to ensure compliance to billing policies, governance requirements, and service-level agreements

 Qualifications and Expectations

• Degree or equivalent experiences with strong knowledge of billing or account adjustment
• Minimum 6 years’ relevant experience with customer-centric mindset with strong leadership skills
• Excellent communication skills, problem-solving and organization abilities
• Ability to perform under pressure and meet service targets

Interested candidates, please forward your resume to jalenetan@recruitexpress.com.sg

Consultant: Jalene Tan (R26160390)

Recruit Express Pte Ltd (99C4599)

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• NonTuition Financial Assistance Schemes
  • Oversee the endtoend administration of nontuition financial assistance schemes, including workstudy grants, overseas exchange grants (outgoing and incoming), shortterm programme grants, and experiential learning grants.
  • Coordinate with academic schools, GEO, DKHM Career Centre, C4SR, and other partners to ensure accurate eligibility assessment, timely processing, coordinated approvals, and compliant disbursement of funds.
• Student Awards
  • Oversee the administration of academic and nonacademic student awards, including Universitylevel and externally funded awards
  • Coordinate system enrolment and processes for major University awards such as the Valedictorian, Salutatorian, and Ho Kwon Ping Circle Awards.
• Student Loan Programmes
  • Oversee MOEregulated student loan schemes, including Tuition Fee Loans, Study Loans, Overseas Exchange Loans.
  • Work closely with the Office of Finance and relevant University units to ensure accurate application processing, approvals, disbursements, and auditready records in compliance with MOE and University requirements.
• Budget Planning, Governance & Compliance
  • Support budget planning, utilisation monitoring, and expenditure projections for CSFAadministered schemes to ensure sustainable and effective use of financial assistance funds.
  • Ensure operations comply with university policies, donor requirements, and MOE regulations, and identify and escalate operational risks, exceptions, and compliance gaps.
  • Contribute to audit readiness and continuous process improvement to enhance efficiency, accuracy, and control.
• Stakeholder Engagement & Operational Continuity
  • Support outreach and communications to promote awareness and understanding of CSFAadministered financial assistance schemes.
  • Ensure studentfacing materials and frontline responses are accurate, consistent, and aligned with approved policies.
  • Act as operational backup for CSFAadministered schemes and provide functional guidance to a contract staff member to ensure continuity of operations.

• Degree holder with at least 5-7 years of relevant administrative or operational experience; prior experience in the education sector and/or customer service will be an advantage.
• Prior experience with a good understanding of financial assistance schemes, including financial aid, bursaries, and/or scholarships, will be an advantage.
• Experience in the conception and implementation of operational and process improvement initiatives is preferred.
• Strong time management and organisational skills, with the ability to plan, prioritise, and coordinate multiple tasks to meet deadlines in a highvolume, deadlinedriven environment.
• Excellent interpersonal, written, and verbal communication, as well as presentation skills, with the ability to engage effectively with diverse stakeholders.
• Ability to work independently with sound judgement, as well as collaboratively within a team and across multiple stakeholder groups.
• Meticulous, detailoriented, and wellorganised, with a strong sense of accountability and ownership.
• Demonstrated leadership potential, with good critical thinking, analytical skills, and the ability to exercise judgement in handling complex or sensitive matters.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and Adobe Acrobat.
• Ability to use Power BI and Power Automate will be an advantage.
• Familiarity with Canva and basic graphics editing tools to support the design of emailers and outreach materials will be a plus.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.