Total 183 job vacancies by AccorHotel

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.
• Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Communicate with Duty Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures

• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• To maintain Front Office log book and shift reports.
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates

• Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Maintain record of all banquet and any other functions in the hotel.

• Liaise with Housekeeping for the Room Status.

We are seeking a detail-oriented and organized Commis 1 - Bakery and Pastry professional to join our culinary team in Mumbai, India. In this entry-level position, you will work alongside experienced pastry chefs and bakers to produce high-quality baked goods and pastries. You will be responsible for assisting with food preparation, maintaining kitchen standards, and contributing to a collaborative kitchen environment. This role offers an excellent opportunity to develop your culinary skills and gain hands-on experience in a professional bakery and pastry operation.

• Prepare and portion dough, batters, and pastry fillings according to established recipes and specifications
• Assist in the production of breads, pastries, cakes, and desserts using commercial baking equipment
• Maintain accurate measurements and follow recipes precisely to ensure consistency and quality
• Clean and sanitize all workstations, equipment, and utensils in compliance with food safety standards
• Organize and manage ingredients, ensuring proper storage and inventory rotation
• Support senior pastry chefs with plating, decorating, and presentation of finished products
• Monitor baking times and temperatures, making adjustments as needed to achieve desired results
• Assist with the setup and breakdown of the bakery station at the beginning and end of shifts
• Communicate effectively with team members to ensure smooth workflow and timely production
• Adhere to all food safety protocols and maintain a clean, organized work environment
• Perform other duties as assigned to support the bakery and pastry department

We are seeking an enthusiastic and detail-oriented Housekeeping Executive to join our dynamic team in Mumbai, India. In this pivotal role, you will lead and inspire our housekeeping team to deliver exceptional service standards while maintaining seamless coordination across all hotel departments. As a Housekeeping Executive, you will be instrumental in ensuring guest satisfaction, maintaining operational excellence, and fostering a collaborative work environment that promotes both productivity and employee development.

• Establish and maintain effective coordination and cooperation with all hotel departments to maximize productivity, team morale, and guest service delivery
• Lead, motivate, and develop housekeeping staff through ongoing training, coaching, and performance feedback to ensure smooth departmental operations and promote teamwork
• Conduct regular briefings and training sessions for housekeeping attendants, maintaining comprehensive training records and ensuring all safety protocols are understood and implemented
• Interact with guests and hotel personnel in a professional, friendly, and efficient manner, addressing concerns with empathy and promptness
• Respond to guest queries and resolve issues in a timely manner to ensure customer satisfaction and maintain service excellence
• Ensure strict adherence to company policies, hotel standards, and safety provisions by all departmental employees through consistent monitoring and enforcement
• Provide effective support and guidance to team members, enabling them to deliver efficient and high-quality housekeeping services
• Monitor and analyze key performance indicators for departmental employees, providing constructive feedback and recommendations to the Executive Housekeeper
• Manage scheduling, resource allocation, and quality assurance to optimize operational efficiency and cost-effectiveness
• Foster an inclusive and supportive work environment that encourages open communication, collaboration, and continuous improvement

We are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage operations in Mumbai, India. In this role, you will be the welcoming face of our dining venues, delivering exceptional service that exceeds guest expectations. You will work collaboratively with our F&B team to ensure every guest enjoys a memorable dining experience through attentive, efficient, and personalized service. This position offers the opportunity to develop your hospitality career while working in a dynamic, fast-paced environment that values professionalism, innovation, and inclusive teamwork.

• Greet all guests warmly upon arrival and escort them to their assigned tables with a friendly demeanor
• Perform opening and closing duties as assigned, including setting tables according to established standards and procedures
• Inspect table settings, cleanliness, and side station preparation prior to service commencement to ensure all workstations meet quality standards
• Deliver food and beverage services in accordance with departmental standards, ensuring prompt and accurate order fulfillment
• Pick up and serve food and beverage orders promptly, ensuring items arrive at the correct temperature and in pristine condition
• Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP) to maintain the highest safety protocols
• Remember individual guest names and preferences to provide personalized, attentive service that enhances their dining experience
• Identify and capitalize on upselling and cross-selling opportunities to maximize revenue while maintaining guest satisfaction
• Cross-sell other dining venues when the primary outlet reaches capacity, demonstrating flexibility and collaborative spirit
• Clear and tidy tables efficiently following guest departure, maintaining organized workstations throughout service
• Collect and verify food and beverage supply requisitions, ensuring stock accuracy and proper inventory management
• Report any complaints, incidents, or irregularities to management promptly and professionally
• Assist other F&B outlets during peak times or as required, demonstrating team commitment and operational support
• Maintain comprehensive knowledge of all F&B services, menu contents, preparation methods, and hotel services and features
• Demonstrate proficiency in hotel fire and life safety procedures and emergency protocols
• Attend all briefings, meetings, and training sessions as assigned by management
• Report for duty on time, wearing a clean and complete uniform, maintaining high standards of personal appearance and hygiene
• Perform additional reasonable duties as assigned by hotel management

As Revenue Analyst, you will assist in developing pricing strategies, manage inventory, and analyze performance data to optimize hotel revenue. You will collaborate closely with Sales, Marketing and Reservations teams ensuring our hotel stays competitive and profitable. You will be a part of our revenue management community of practice, receive mentorship support and career development opportunities as you grow in your role as a Heartist®.

Key Responsibilities: 

• Support the creation and implementation of pricing strategies.
• Conduct daily revenue management operations, including rate and inventory management.
• Analyze performance data and generate insightful reports.
• Prepare materials for the weekly/bi-weekly Revenue Management meeting.
• Help create short- and long-term topline revenue forecasts.
• Collaborate with sales, finance, and front office teams to enhance revenue performance.
• Assist in the implementation and maintenance of IDeaS Revenue Management Platform.
• Ensure reservations are well managed and coordinate with the reservations team.
• Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR.
• Develop a solid understanding of the distribution landscape, including online travel agencies and distribution networks.

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.

• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Guides and advises Executive Housekeeper on key performance indicators of employees in the department and ensures measurement of the same
• Ensures adherence to company and hotel policies by all departmental employees

Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.

Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Ahmedabad to ensure maximum cooperation, productivity, morale and guest service.

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

We are seeking a dynamic and results-driven Assistant Manager to join our restaurant and bar operations team in Chennai, India. In this role, you will support the General Manager in delivering exceptional guest experiences while maintaining operational excellence and profitability. The ideal candidate will demonstrate strong leadership capabilities, a passion for hospitality, and the ability to thrive in a fast-paced environment.

• Supervise and manage daily restaurant and bar operations, ensuring smooth service delivery and adherence to operational standards
• Lead, train, and mentor front-of-house and back-of-house staff, fostering a positive team culture and supporting their professional development
• Oversee guest service quality, address customer concerns promptly, and implement solutions to enhance satisfaction and loyalty
• Manage staff scheduling, time-off requests, and ensure adequate coverage during peak service periods
• Monitor inventory levels, manage stock rotation, and coordinate with suppliers to maintain optimal inventory and control costs
• Handle cash management, process transactions, and ensure accurate financial reporting and reconciliation
• Ensure compliance with health, safety, and sanitation regulations, including FSSAI guidelines applicable in India
• Implement and maintain restaurant policies and procedures, ensuring consistent execution across all service periods
• Identify operational inefficiencies and recommend process improvements to enhance productivity and profitability
• Assist in event planning and coordination, managing special requests and ensuring seamless execution
• Resolve conflicts and handle challenging situations with professionalism and discretion

The Tour Guide position is all about:

• Understand the detail of permits to operate tours and ensure departments compliance with the conditions of permits through operational activities
• Present information and interpretation on all tours to the required standard
• Ensure cleanliness and safety of vehicles/vessels prior to conducting tours and prior to the completion of shift
• Ensure personal presentation and grooming is to the required standard (refer to company grooming policy)
• Proactively participate in Tour department briefings
• Actively support indigenous engagement and employment within the department
• Deliver tourism experiences that increase visitor numbers and extend visitor stay
• Upsell other services and facilities of the property/park to visitors and guests at all opportunities
• Demonstrate awareness of WH&S standards and procedures
• Participate in scheduled operation procedure and training

Job Description

We are currently recruiting for a Conference and Events Sous Chef to join the team at our Elysium Noosa kitchen located in the heart of Noosa, just steps from Noosa Main Beach.

This position involves the preparation, cooking, and presentation of bulk food in accordance with established conference package menus and standards. The role will be hands on and will require strong technical skills, the ability to work efficiently in a high-volume environment. 

Key Duties and Responsibilities

• Prepare, season, and cook food in accordance with menu specifications whilst working a mixture of shifts depending on timing of conference & events 
• Plan and organise food preparation across service periods to ensure smooth operations
• Maintain consistency, quality, and presentation of all dishes
• Ensure compliance with food safety, hygiene, and workplace health and safety standards
• Store food correctly and manage stock rotation to minimise waste
• Clean and maintain kitchen equipment, workstations, and food preparation areas
• Support menu execution for functions, conferences, weddings, and special events

1. IT Operations & Infrastructure

• Oversee day-to-day IT operations including networks, servers, cloud services, hardware, and software
• Ensure high system availability, performance, and reliability
• Manage IT asset lifecycle (hardware, software, licenses)

2. Information Security & Compliance

• Establish and enforce IT security policies, standards, and procedures
• Monitor cybersecurity risks and implement preventative controls
• Ensure compliance with relevant regulations (e.g. PDPA, ISO standards if applicable)
• Lead incident response and disaster recovery planning

3. User Support & Service Delivery

• Manage IT support services (internal helpdesk or outsourced)
• Ensure timely resolution of IT issues and user satisfaction
• Develop user guidelines, training, and documentation

4. Project & Change Management

• Lead IT projects such as system implementations, upgrades, and migrations
• Translate business requirements into technical solutions
• Manage timelines, budgets, risks, and stakeholders

5. Vendor & Budget Management

• Evaluate, select, and manage IT vendors and service providers
• Negotiate contracts and service-level agreements (SLAs)
• Prepare and manage the IT budget, ensuring cost efficiency

6. Strategy & Continuous Improvement

• Develop and maintain IT roadmaps aligned with business strategy
• Identify opportunities for automation, digitalisation, and process improvement
• Stay current with emerging technologies and industry best practices

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

• To plan, control, coordinate and participate in the training of the employees of the organization.
• Ensure that training develops skills, enhances productivity and quality of work.
• Establish orientation, training, developing and evaluating systems for the employees.
• To design, develop, plan, administrate and implement an effective and systematic training activities and programs for all levels or staff, resulting in a highly motivated, flexible and multi skilled workforce.
• Assess training requirements for the employees and create suitable programs to meet the requirements.
• To ensure implementation of an active and efficient Training system for all the departments.
• Plan and administer training seminars for the employees in accordance with the policies & procedures.
• Ensure to assess the effectiveness of training after every training program conducted.

• Ensure to create a positive learning environment
• Any matter which may affect the interests of Novotel Kolkata should be brought to the attention of the Management.
• Keep abreast of the latest information on innovations in trends in Hospitality.

We're looking for a dynamic and customer-focused Front Office Executive to join our team in Chennai, India. In this role, you'll be the first point of contact for our guests, setting the tone for their experience with professionalism, warmth, and efficiency. You'll manage daily front office operations, handle guest inquiries with empathy, and collaborate seamlessly with other departments to ensure exceptional service delivery. If you're organized, detail-oriented, and passionate about creating memorable guest experiences, we'd love to hear from you.

• Greet guests with a friendly and professional demeanor, ensuring swift and smooth check-in and check-out processes
• Manage guest inquiries, requests, and complaints with empathy and efficiency, resolving issues promptly and effectively
• Maintain accurate front office records, including logbooks, shift reports, and guest documentation
• Coordinate room bookings and maintain real-time room status information in collaboration with the Housekeeping department
• Monitor and maintain high standards of customer service at the reception desk, consistently exceeding guest expectations
• Liaise with various departments to address day-to-day administrative and operational issues transparently
• Maintain detailed records of banquet functions and special events hosted at the organization
• Motivate and support the reception team, fostering a collaborative and inclusive work environment
• Display a proactive approach in identifying and implementing service improvement initiatives
• Adhere to all organizational procedures, standards, and policies
• Perform additional duties that naturally align with the responsibilities of this position

• Duties include assisting the Production team in food preparation and performing related duties in the Kitchen.
• Responsible for the work assigned by Executive Sous Chef, Executive Chef or Chef de Partie in any section of the kitchen as per the standards.
• Ensure to perform miscellaneous job-related duties as assigned.
• Ensure HACCP procedures are followed and clear records are kept at all times.
• Exceed guest expectations in quality and service of food products
• Any matter which may affect the interests of hotel should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure to exceed guest expectations in quality and service of the food products.
• Cooperate with staff in each section as assigned by the Executive Chef to ensure the proper use of equipment and efficient completion of all tasks. 
• Maintain personal grooming and hygiene to ensure standards are maintained. 
• Liaise with the Catering and Stewarding Departments in a professional manner to ensure event objectives are achieved and standards are maintained at all times.
• Identify optimal and cost-effective use of the resources.
• Facilitate the stock take and stock rotation for the assigned section. 
• Monitor the operation to ensure that food wastage is minimized and to maintain cost effectiveness and profitability in all areas.
• Adhere to all recipes, methods and instructions from the Executive Chef / Executive Sous Chef.
•  Ensure that company and statutory hygiene standards are maintained.
• Ensure that the preparation and presentation of food complies with the standards.
• Responsible for the production, preparation and presentation of all food items, in the assigned function, to ensure highest quality at all times.
• Ensure to maintain appropriate grooming standards, hygiene and code of conduct.
• Coordinate operations with Department Coordinators, Supervisors and other Departmental Managers to ensure operational readiness, efficiency in resource utilization, and the prompt delivery of services.
•  Ensure to to prevent the use of contaminated products in any process of food preparation.
• To ensure that the assigned Kitchen areas, equipments and utensils are always kept as per the standards.
•  Ensure to adhere to Novotel Kolkata Hotel & Residences policies and procedures at all times.
• Handle additional responsibilities as and when delegated by the Management.