Total 167 job vacancies by AccorHotel

• Ensure a positive representation of image of the organization to the general public, clients, shareholders and the community.
• Oversee the preparation and dissemination of press releases and articles and coordinate media events.
• Responsible for the writing, editing and publishing of organizational publications.
• Establish and maintain effective working relationships with all the stakeholders of the organization.
• To develop and organize promotional activities; coordinate with departments concerned; prepare and issue media releases; invite VIPs and media to promotional activities.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• To plan, direct, control, coordinate and participate in all Public Relations activities.
• Oversee the content, production, and distribution of promotional printed materials including brochures and flyers.
• Develop and oversee the delivery of all publications, press and media communications, calendars, special promotions, and general public information on activities and events.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
• Respond to queries by resolving issues in a timely and efficient manner.
• Ensure that self has been trained for all safety provisions.
• Ensure that all personnel are kept well informed of department’s objectives and policies.
• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Prepare the budget for the department & ensure to abide by it.
• Prepare promotional media releases for the organization.
• Ensure to prepare brochures, monthly newsletter and other promotional materials.
• Prepare annual public relations goals and budget, in cooperation with Sales & Marketing department develop working plans to carry out goals.
• Compare the actual achievements against the goals, periodically, and hence take necessary corrective action.
• Coordinate with the organizations advertising agency in planning and implementing promotional activities, advertising campaigns, etc.
• Maintain good public relations by extending personalized services such as accepting and following up reservations for VIPs, inviting media to luncheons and other activities or functions and assist in greeting VIPs and groups upon their arrival.
• Ensure to take pictures of VIPs, shows, etc.
• Handle additional responsibilities as and when delegated by the Management.

This position is responsible for the smooth and efficient daily operation of the Spa, providing safe and optimum level of service to guests. The Spa Therapist mixes all treatment preparations as per instructed and ensure proper usage of products in treatments performed.   

Spa Operation 

• Maintain thorough knowledge of products for each treatment/therapy and to perform quality massage therapies and body treatments as prescribed in Standard Training Manual. 
• Maintain cleanliness and report deficiencies of any spa equipment with service function at all times. 
• Ensures therapist administration is completed at the end of each day (guest records, stock lists and updates of the logbook). 
• Monitors status of all equipment and notify the supervisor if there are any maintenance or repair needs. Promptly records equipment issues in the logbook i.e. fixtures missing, etc, and notify the maintenance personnel. 
• Ensures effective liaison between spa therapists and receptionists. 
• Restocks professional products in designated treatment room by completing the stock order sheet to ensure that the rooms are fully stocked at all times. 
• Ensure that equipment & facilities are in peak sanitary condition at all times. 
• Ensure that inventory of all spa amenities and toiletries are well stocked at all times. 
• Prepare products and treatment rooms according to specified guidelines and bookings.  
• To create the first positive impression to the guest by greeting them in warm welcoming manner by name addressed. 
• Direct guests to appointments and attend to their needs in every way possible. 
• To be able to answer all questions related to service and identify the benefit or advantage of treatments required to the guest and assists with upselling and retail items. 
• Assist guests with the use of facilities such as steam etc. 
• Maintain treatment rooms in a tidy manner. Check and clean all areas when needed. 
• Maintain accurate records as required by hotel and government regulations. 
• Understand and adhere to departmental standard operations procedures, emergency procedures and safety practices. 
• To assists or participate with demonstrations, events, new training and refreshing program as require. 
• Handle guests’ complaints and comments tactfully and efficiently. Report incidents or other irregularities to Spa & Sport Supervisor and or Manager. 
• Assists to deliver and collect linen inventory to and from Housekeeping on a scheduled basis and assist in the operations of the Spa and Sport Department as required. 
• To establish good relationship and rapport with guests and colleagues 
• To ensure cleanliness and hygiene in work areas. 

GSA-Front Office
First impressions are everything! As a GSA-Front Office, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Responsible for day to day operations of Front Office Department. Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

• Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel.
• Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier.
• Liaise with different departments for smooth and coordinated work.
• Ensure cleanliness of all areas under the Front Office viz., Lobby, corridors, main staircase and drive away.
• Ensure to interact with the guests & enable the team to understand guest requirements.

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office log book and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquet and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Carry out other duties which naturally fall within the reasonable expectations of the post.
• Adhere to the Procedures & Standards Manual.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.
• During the course of your employment with the Hotel you may be required to stay back or work extended hours as and when the need arises during hotel operations against the responsibility assigned to you.
• You might be required to do night shifts or be flexible to work in any shift as per the requirement of the department or the hotel.

Primary Responsibilities 
•    Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests.
•    Responsible for Front Desk, Bell operations, Guest Experience and Cashier.
•    Liaise with different departments for smooth and coordinated work.
•    Ensure cleanliness of all areas under the Front Office i.e; Lobby, drop off area, reception, stairs and drive away.
•    Ensure to interact with the guests & enable the team to understand guest requirements.

Operational Management
•    Adhere to the Standard Operating Procedures & policies.
•    Check outstanding of in-house guests on a daily basis.
•    To check whether the following records are kept in order and up to date.
•    Reception / Information Log Book       
•    Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered.
•    Ensure all V.V.I.P room inspection in coordination with Housekeeping Department.
•    To be readily available at all times to deal with problems or complaints.
•    Ensure effective and speedy check-in & check-out facilities.
•    Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.
•    Conduct briefing for all heartist team members.

Financial Management & Reporting

• Oversee the full set of accounts, monthly closing, and timely financial reporting
• Prepare annual budgets, forecasts, and cashflow projections
• Analyse financial performance, variances, and key KPIs; provide actionable insights to management
• Ensure compliance with Singapore accounting standards, tax, GST, and statutory requirements
• Liaise with external auditors, tax agents, banks, and corporate stakeholders

Cost Control & Procurement Oversight

• Oversee procurement policies, vendor management, and contract negotiations
• Monitor operating costs, CAPEX, and inventory to ensure cost efficiency
• Work closely with department heads to enforce budget discipline

IT & Systems Oversight

• Oversee hotel finance and operational systems (PMS, accounting, procurement systems)
• Act as key liaison with external IT and systems vendors
• Drive process improvements and system optimisation (finance-related)

Leadership & Business Partnership

• Lead and develop the finance team (where applicable)
• Partner the GM and department heads as a trusted financial advisor
• Support management decision-making with strong commercial and financial analysis
• Strengthen internal controls and risk management across the hotel

About the job…

At the Novotel Surfers Paradise, we are not only focused on our guests, but also our people. We are seeking enthusiastic and energetic, experienced Room Attendants to join our diverse Housekeeping team. Ideally you have previous experience in a similar role in a hotel with 200+ rooms. We are currently offering casual positions.

As part of the Housekeeping team you will be responsible for offering a quality customer service experience by maintaining the cleanliness of guest rooms, guest corridors and service areas.  The role involves but is not limited to changing bed linen, making beds, cleaning bathrooms and restocking amenities.  We are looking for someone who enjoys working in a team environment.

Key responsibilities:

• Attending to guest enquiries and requests in a timely manner
• Cleaning guests rooms as required, seeing them shine
• Carrying out allocated cleaning duties to achieve brand standards throughout the hotel
• Transferring dirty linen and removing rubbish and recycling
• Safe handling and use of chemicals

Prime Function:

• Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Front Office Department or any other Department in the Hotel when necessitated by circumstances and as mandated by the General Manager. This would be over and above regular stipulated responsibilities and duties

We are seeking an enthusiastic and detail-oriented Assistant Manager for our outlet in Visakhapatnam, India. This is an exciting opportunity to join a dynamic team where you will play a crucial role in driving operational excellence, maximizing revenue, and delivering exceptional customer experiences. As Assistant Manager, you will support the outlet's leadership in managing day-to-day operations while fostering a positive, collaborative work environment that inspires your team to achieve organizational goals.

**Administration & Operations**

• Maintain comprehensive outlet records and documentation in accordance with company policies and procedures
• Demonstrate proactive planning and problem-solving to anticipate operational challenges and implement effective solutions
• Monitor financial performance metrics (budget versus actual) in sales and cost areas to ensure profitability targets are met
• Exercise prudent expense management and implement cost-control measures without compromising service quality
• Ensure all project deadlines are met and maintain organized scheduling to cover peak operational periods
• Conduct regular and thorough inspections of outlet operations at least weekly to maintain standards
• Develop a capable team of staff members who can make informed decisions independently, allowing you to confidently delegate responsibilities
• Organize well-planned, results-oriented meetings that drive team alignment and performance

**Financial & Revenue Management**

• Monitor all operational costs and recommend strategic measures to control and reduce expenses
• Collaborate with management to establish and oversee incentive schemes that motivate team performance
• Ensure strict adherence to the outlet's operational budget and financial targets
• Communicate monthly forecasts and revenue targets clearly to the team and track progress consistently
• Balance financial discipline with maintaining company standards and brand values
• Identify opportunities to enhance revenue through promotions, partnerships, and strategic initiatives

**Human Resources & Team Development**

• Ensure the team adheres to all company policies, procedures, and operational standards
• Onboard new team members following company protocols and provide comprehensive training
• Identify individual development needs and conduct targeted training to enhance staff capabilities
• Support performance reviews and provide constructive feedback to foster professional growth
• Lead by example and maintain a positive, inclusive, and supportive working environment
• Delegate responsibilities appropriately based on individual skill levels and capabilities
• Motivate and empower your team to achieve excellence and embrace company vision

**Guest Service & Customer Focus**

• Consistently monitor and uphold company operating standards and service culture
• Demonstrate luxury service orientation and take pride in exceeding guest expectations
• Actively promote special events, promotions, and outlet facilities to drive business growth
• Adapt your management approach to different situations and audiences using strong interpersonal skills
• Ensure guest feedback is collected, analyzed, and acted upon to continuously improve service quality

**Compliance & Safety**

• Maintain thorough knowledge of outlet fire procedures, security protocols, and health and safety policies
• Ensure confidentiality of all company, customer, and staff information both during and after employment
• Adhere to company internet and email policies
• Implement and monitor compliance with all regulatory requirements and company standards

We're looking for an experienced and detail-oriented Sous Chef – Cold kitchen – Mediterranean Open Buffet to join our culinary team in Phu Quoc, Vietnam. In this leadership role, you will oversee all breakfast service operations, ensuring exceptional food quality, efficient kitchen management, and a positive work environment. You will work closely with our Head Chef and kitchen team to deliver outstanding breakfast experiences to our guests while maintaining the highest standards of food safety and presentation.

• Lead and supervise the breakfast kitchen team, ensuring smooth operations during all service periods
• Prepare and execute breakfast menu items with precision, maintaining consistent quality and presentation standards
• Develop and refine breakfast menus, incorporating seasonal ingredients and guest preferences
• Manage kitchen inventory, monitor food costs, and minimize waste while maintaining profitability
• Train, mentor, and evaluate kitchen staff, fostering a collaborative and professional work environment
• Ensure strict adherence to food safety, hygiene, and sanitation protocols at all times
• Coordinate with front-of-house staff and management to address guest requests and special dietary needs
• Maintain and organize kitchen equipment, tools, and workstations for optimal efficiency
• Monitor food quality during service and make real-time adjustments to meet standards
• Assist in scheduling and managing kitchen staff to meet operational demands
• Document and report on kitchen performance metrics and areas for improvement

We are looking for a Full Time or Part Time Maintenance Officer who will be responsible for the day-to-day upkeep of the hotel, ensuring all guest rooms, public areas and back-of-house spaces are maintained to the highest standard.

Key Responsibilities

• Carry out general maintenance and repairs across guest rooms and hotel facilities

• Respond promptly to maintenance requests and breakdowns

• Conduct preventative maintenance and routine inspections

• Maintain plant and equipment in line with safety and compliance requirements

• Liaise with external contractors where required

• Support the hotel team to deliver an exceptional guest experience

We are seeking an enthusiastic and detail-oriented Resident Bartender to join our dynamic hospitality team in Udaipur, India. In this role, you will be the heart of our bar operations, crafting exceptional cocktails and delivering outstanding guest experiences that reflect our commitment to excellence. As a Resident Bartender, you will work collaboratively with our team to maintain the highest standards of service, quality, and professionalism while building lasting relationships with our valued guests.

• Prepare and serve a variety of cocktails, spirits, and beverages with precision and consistency, adhering to established recipes and bar standards
• Engage warmly with guests during their visit, taking orders and delivering personalized service that exceeds expectations
• Maintain accurate inventory of bar stock, spirits, and operating supplies, ensuring optimal par levels are consistently met
• Ensure the bar and related areas meet rigorous hygiene and safety standards in compliance with local regulations and company policies
• Conduct regular equipment maintenance checks and coordinate with relevant departments to address any operational needs
• Demonstrate comprehensive knowledge of classic and international cocktails, spirits, and beverage offerings to provide informed recommendations to guests
• Operate point-of-sale (POS) systems accurately and efficiently, managing transactions and maintaining detailed records
• Support the bar team in achieving daily sales targets and revenue goals through exceptional service and upselling initiatives
• Maintain a clean, organized, and professional appearance of the bar workspace at all times
• Participate in ongoing training and development programs to enhance skills and stay current with industry trends
• Collaborate with team members across departments to ensure seamless operations and consistent service delivery
• Anticipate guest needs and respond proactively to feedback or concerns with empathy and professionalism
• Adhere to all fire safety, emergency procedures, and health regulations as required by local authorities
• Contribute to a positive, inclusive work environment that supports colleagues and fosters team success
• Perform additional duties as assigned to support operational excellence

•We are seeking a performance-driven Senior Sales Manager – Corporate Accounts & MICE to deliver immediate revenue growth through strategic corporate account management and proactive MICE development.

•The ideal candidate brings an established portfolio of corporate and MICE clients and can activate accounts quickly to generate business.

•Responsible for securing high-value opportunities across contracted corporate accounts, room revenue, group production, and group catering contribution.

•Develop and execute strategic account plans, conduct regular client visits and reviews, and expand market share within Bangkok’s competitive landscape while thriving in a fast-paced, high-pressure environment.

The Assistant Director of Sales supports the Director of Sales in driving hotel revenue performance by managing key accounts, developing new business, and ensuring the achievement of room, meeting, and rate targets. The role focuses on strengthening corporate and leisure sales, maintaining strong client relationships, and ensuring alignment with hotel commercial strategy and budget objectives.

The role also involves active market engagement, competitor analysis, contract negotiation, and coordination with internal departments to ensure smooth sales operations and high levels of guest and client satisfaction. The incumbent contributes to sales strategy development, reporting, and team support while promoting Accor values and brand standards.

Key Responsibilities:

• Support achievement of hotel revenue, occupancy, ADR, and meeting room targets

• Manage and develop key accounts, corporate and leisure clients

• Conduct sales calls, site inspections, and client visits

• Negotiate contracts and pricing with clients

• Monitor competitors and market trends

• Prepare reports (weekly, monthly, MIS, production reports)

• Assist in sales and marketing strategies and promotions

• Ensure strong client relationships and after-sales service

• Support DOS in team training and business planning

• Coordinate with other departments to ensure service delivery

• Participate in hotel marketing initiatives and promotional activities

• Adhere to Accor standards, policies, and brand values