Total 2,294 Senior Executive level Customer Service job vacancies

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

NIE invites applications for a Senior Learning Data Specialist/Learning Data Specialist position in the Centre for Innovation in Learning. This is a 2-year contract position.

Responsibilities

• Work with fellow Learning Data Specialists to examine department and project level datasets using data analysis tools to optimise learning and the learning environment at NIE.
• To collaborate across teams:
• to develop insights and strategies for faculty engagement, academic development and teaching & learning and develop emerging technologies to innovate.
• to assess needs for faculty related to the design, development and evaluation of learner-centred blended courses and course requirements.
• to identify strategies, and appropriate tools to design, develop and facilitate face-to-face and online tech-enhanced workshops (i.e., blended learning) as part of capability development for faculty.
• Remain abreast of best and innovative teaching and learning practices in higher education (e.g., regarding personalised learning, adaptive learning, e-assessment, hybrid learning).
• Collaborate on initiatives with IN-Learning's Engagement, Planning and Research team to share institute-wide knowledge.
• Carry out action research by:
• conceptualising frameworks and methodologies,
• designing evaluation instruments,
• gathering and analysing data (e.g., Learning Analytics)
• formulating decisions that will enhance the effectiveness of learning experiences and our Capability Development initiatives.
• Participate in special projects on teaching and learning as required.

Requirements

• A University Degree related to Education, Learning Sciences, Business/Data Analytics, Applied Statistics and Technology or a related field.
• At least 2 years’ experience in learning analytics or related instructional design and development experience.
• Possess good analytical skills to facilitate interpretation of data for decision-making purposes.
• Well-versed with ICT tools for education.
• Experience in working with Learning Management Systems.
• Having teaching experience will be an advantage.
• Ability to work independently and in diverse teams.
• Ability to learn new tools and processes quickly with little guidance or support documentation.
• Possess good creative thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Exceptionally meticulous in work details.
• Experience in using data visualization tools will be an advantage.

Application

We regret that only shortlisted candidates will be notified.

Other information

NIE Staff can take chartered buses at their own expenses from or near their homes to the NIE campus. This is subject to availability of seats.

The Project Development/Service Engr will be responsible for overseeing and managing multiple projects from initiation to completion. This role requires strong leadership skills, excellent organizational abilities, and a proven track record of successfully delivering projects on time and within budget.

Project Planning and Execution:

o Develop project plans, including timelines, resource allocation, and budgets.

o Coordinate project activities, ensuring adherence to project objectives, timelines, and deliverables.

o Monitor project progress, identify and resolve issues, and manage changes to project scope.

o Propose, design and develop novel applications involving sensors and control systems for sustainable Industrial 4.0 applications.

o Perform system integration work involving sensors, electrical and mechanical components and peripherals.

o Develop software for system control, automation and IoT applications.

o Test, evaluate and commission IoT and Control Systems.

o Conduct regular project status meetings, providing updates to stakeholders and addressing any concerns or questions.

Team Management:

o Work in cross-functional project teams, assigning tasks, and ensuring effective collaboration.

o Provide guidance and support to team members, promoting a positive work environment.

o Facilitate communication and foster strong relationships with internal and external stakeholders.

Budget and Resource Management:

o Develop and manage project budgets, ensuring cost-effectiveness and efficient resource utilization.

o Identify resource requirements, allocate resources appropriately, and monitor resource utilization throughout the project lifecycle.

Be involved in field service activities and support field service department.

Provide front line support for key field service activities in line with customer requirements

Adapt to both on site and service center roles.

 Good interpersonal, Coordination and Communication Skills.

 Strong knowledge of project management methodologies and tools

 Strong programming skills in languages such as python, Java or C++, CodeSys. [preferred]

 Knowledge of robotics, PLCs (Programmable Logic Controllers), and control systems. [preferred]

 Keen interest in Sensors, IoT and Industrial Control Systems.

 Strong problem-solving and decision-making skills.

 Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines

Good technical and analytical skills.

 Able to work in cleanroom

 Microsoft office knowledge.

 Able to work overtime on weekend/standby as required

Roles & Responsibilities

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

[Job ID: 1628618]

Responsibilities

• Provide programming, helpdesk and technical support for WINGS and related subsystems.
• Investigate, troubleshoot and resolve ERP system issues across regional subsidiaries.
• Monitor helpdesk tickets and deliver timely, effective solutions to reported issues.
• Guide and coach subsidiary IT personnel on issue resolution and system best practices.
• Ensure system stability through regular checks, backups and recovery procedures for WINGS.
• Improve system operations by analysing user feedback and recommending enhancements.
• Plan and conduct technical training sessions for subsidiary IT teams.
• Support AS/400 server migration, operating system upgrades and PTF upgrades.
• Perform annual AS/400 backup, restoration and user profile reviews.
• Deliver 2nd and 3rd level disaster recovery support.
• Provide 2nd level support for Compleo and customise templates based on business needs.
• Support roll-outs and post-go-live activities for G4, New Rack System, Group EDI and Machine Parts Management Systems.
• Carry out additional duties as assigned by the supervisor.

Requirements

• Minimum 3 years of relevant working experience in ERP or system support roles.
• Hands-on experience with AS/400 (iSeries) environments.
• Proficiency in RPG, RPGLE, CL programming and QRY/400.
• Experience with ERP systems in manufacturing or distribution environments is an added advantage.
• Strong organisational skills with the ability to prioritise multiple tasks effectively.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Demonstrated willingness to learn and adapt to new systems and technologies.

To Apply, please kindly email your updated resume to

cv_gary@goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan

EA Personnel Reg. No.: R1549767

EA License No.: 07C5771

About the Role

Yew Tree Academy Student Care @ Yew Tee is seeking a responsible and organised individual to support the centre's daily administrative and operational functions. The role involves working closely with parents, teachers, and management to ensure the smooth running of the centre.

Key Responsibilities

• Manage student enrolment, withdrawal, attendance, and record keeping
• Handle parent enquiries via phone, WhatsApp, email, and in person
• Prepare invoices, monitor payments, and follow up on outstanding fees
• Maintain student and administrative records accurately
• Coordinate schedules, events, programmes, and centre communications
• Support procurement and inventory tracking of centre supplies
• Provide general administrative support to the management team

Working Hours & Benefits

• Salary: $1,800 – $2,300, depending on qualifications and experience
• Monday to Friday, 10:00am – 7:00pm
• Daily lunch and tea provided
• Medical reimbursement
• Supportive and collaborative work environment
• Convenient location near Yew Tee MRT

Requirements

• Diploma in Business Administration or related discipline preferred
• Minimum 1 year of administrative experience
• Proficient in Microsoft Office applications
• Organised, detail-oriented, and able to manage multiple tasks
• Good communication and interpersonal skills
• Experience in education, student care, childcare, or enrichment centres will be an advantage

Core Skills

• Administrative coordination
• Parent communication
• Billing and payment tracking
• Data entry and record management
• Microsoft Office applications
• Organisation and time management
• Customer service

How to Apply

Please send your résumé via WhatsApp to (65) 8914 3210 or email HappyDays@YewTreeAcademy.com.

Only shortlisted candidates will be contacted.

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

About the Role

Aureus Group is looking for skilled individuals who can work towards having extensive product knowledge and excellent customer service in order to ensure that he/she can promote the company and our programmes effectively and provide recommendations to all potential leads and customers to keep our company competitive and innovative.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct and assist in sales activities and events to help the team with lead generation and conversions
• Assist Centre Team and Manager to ensure healthy centre growth at all times through providing excellent customer service and mitigate student turnover.
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads
• Assist Centre Team and Manager to execute and manage teacher growth plans in order to achieve monthly teacher targets assigned by the management for your centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 1 - 2 years' experience specializing in customer service field
• Must be available to work retail hours and on both weekends
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment
• Flexible and able to adapt to any work situation
• Excellent problem-solving skills
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

To deliver exceptional customer service in a dynamic and fast-paced environment, ensuring effective communication, operational excellence, and customer satisfaction. By fostering teamwork, embracing adaptability, and committing to personal and professional growth, this role aims to support the sustained success of the centre while minimizing student turnover and achieving high-calibre client and stakeholder engagement.

Job Responsibilities:

1. Customer Service Excellence: Ensure a consistently high standard of customer service by addressing inquiries, booking trials, resolving issues, and fostering positive customer interactions.
2. Adaptability in a Fast-Paced Environment: Thrive in a fast-paced company environment, demonstrating the ability to adapt to changing circumstances while maintaining a high level of performance.
3. Communication and Transparency: Ensuring consistent and aligned communications with the company’s core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
4. Long-Term Growth Opportunities: Demonstrate a commitment to personal and professional growth, actively seeking and seizing opportunities for advancement within the company.
5. Team Collaboration: Support the Centre Team and Director, Manager, or Assistant Manager in achieving sustained growth by fostering teamwork, enhancing customer service, and minimizing student turnover.
6. Operational Performance: Achieve high-calibre responses from clientele Email/WhatsApp inquiries and phone calls, within internally assigned Service-Level Agreements (SLAs). Assist and attend to requests/inquiries from internal stakeholders (including teachers), within internally assigned SLAs. Ensure smooth opening, operating, and closing procedures for the assigned centre(s). Assist with regular centre, studio, and inventory audits as well as any other ad-hoc operationally related tasks.
7. Customer Satisfaction: Boost customer happiness and satisfaction, measured by net promoter scores (NPS) scores.
8. Ad-Hoc: Performing and fulfilling additional duties as assigned by the Management.

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided

Responsibilities:

• In charge of supporting all drafting needs of the company, including Project, Design, Technical, and Sales Teams
• Responsible in preparing architectural and M&E plans, sections, details, 3D drawings as part of working drawings or as-built drawings
• Responsible in preparing Single Line Drawings, schematic drawings for documentation, submission, or tender purposes
• Taking charge of working with project engineers to prepare drawing for submission and implementation
• Attend site walks and perform site measurements, advise on best ways to have alignment between drawings and actual site implementation

Requirements:

• Min Diploma in Diploma in Electronics & Communication Engineering or related field
• Min 2 years of relevant experience in security equipment, cabling, construction materials and how these are represented in drawings
• Knowledge of how to come up with CCTV coverage drawings using VideoCad software

To submit your application, please apply online to apply@rn-care.com or call +(65) 6513 5697 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

- Permanent

- Basic $2,200 + Commission + Car allowance $1,000

- Mon–Fri: 8.30am-6.00 pm

- Woodlands

Responsibilities:

• Create sales leads in order to pursue new clients through referrals, business directories and even cold calling
• Follow up on sales leads that might be generated by other employees or departments within the company.
• Regularly call or visit existing clients to ensure that they are still happy with using the product or services and to explain new products and services as they are made available.
• Ensure Customer satisfaction, retention and maintenance of sales accounts.

Period:

• Permanent

Location:

• Woodlands

Working Hours:

• Mon–Fri: 8.30am-6.00 pm

Salary:

• Basic $2,200 + Commission + Car allowance $1,000

Requirements:

• Minimum “O” Level Holders
• On the job training provided
• Class 3 driving licence
• Preferably in engine oil and lubricant background. No relevant experience is also welcome.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

wanyi@successhrc.com.sg (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W: www.successhrc.com.sg

Job Description:

• Assist patients in their daily assisted living needs
• Medication serving (PO/IM/ IV)
• Follow doctors’ rounds
• Taking reports of patients
• Work with healthcare professionals to provide the best multidisciplinary care to patients
• Ensure proper documentation of nursing notes
• Taking and passing of patient reports
• other ad-hoc duties as assigned by the Nurse Manager

Requirement:

• At least 1 year of bedside nursing experience
• Registration with the Nursing Board
• Able to multitask and communicate well with patients

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for a private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd

EA License No: 17C8900

Job Description

• Responsible for providing prompt imaging services, ensuring safety level of devices before performing the test and safety of patients.
• Ability to carry out X-ray which include DEXA Scans and Mammography
• Taking care of safe work practices especially in radiation safety and infection control.
• Ensure good housekeeping of the procedure rooms and work areas as well as proper care of equipment

Requirement

• Min Diploma in Diagnostic Radiography
• Registered with valid AHPC practicing certificate
• At least 2 years of related working experience

To submit your application, please apply online apply@rn-care.com or call +(65) 6223 0323 for private and confidential discussion.

Your interest will be treated with the strictest of confidence. We regret that only shortlisted candidates will be notified or contacted.

RN Care Pte. Ltd
EA License No: 17C8900

Position: Export Customer Service Officer/ Executive (Airfreight) (Job ID:20032)

• Changi

• 5.5 days work week (Alternate Saturdays)

• Basic + AWS + VB
  

Job Description:

• Direct Contact with Customers with outstanding friendly and reliable service offered

• Ensuring to provide the flight details to customer within the stipulated time (1 hour) upon receiving the booking

• Check on the Export Documents Compliance when processing the export work order

• Apply the correct export permit and other export custom processed on timely manner

• To answer all call within 3 ringing tone (without fail)

• Monitor the onboard status without fail and to inform customer on any irregularity

• Good communication among all related department concern E.g. Ops, Warehouse, Traffic , planning team

• Always ensuring that the Airfreight rates apply is correct and updated.

• Constantly aware and update on NEW changes / requirement by airlines or governmental requirement

• Ensure that all monthly customer report is submitted on timely manner without fail

• Liaising with internal and external stakeholders for shipment status and handling

• Ensuring all shipments are duly accounted and arranged as per SOP

• Working with Sales / other function groups for special arrangements
  

Job Requirements:

• Minimum Diploma

• 5 years’ experience within the same industries / field

• Require knowledge of computer (e.g., Excel, Words, PowerPoint etc.)
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions,

EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above. Please find the link below on MOM regulations:

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069

Position Title: HR & Admin Executive

Working Location: Bukit Timah, Singapore
Working Days: Monday – Friday (5 Days)
Working Hours: 8:00 AM – 5:00 PM
Salary: Up to SGD 4,500

Job Responsibilities

Human Resource Functions

• Manage employee lifecycle processes, including onboarding, offboarding, confirmation, and employee documentation

• Maintain and update employee records, HR files, and documentation in an accurate and timely manner

• Support recruitment activities, including job postings, interview coordination, and candidate communication

• Prepare HR-related documents such as employment contracts, letters, and forms

• Coordinate staff attendance, leave administration, payroll submissions, and employee claims

• Ensure HR processes and documentation are aligned with company policies and employment regulations

Administrative Functions

• Provide administrative support for daily preschool and office operations

• Maintain records, reports, and documentation for operational and compliance purposes

• Liaise with internal departments, vendors, and external stakeholders when required

• Coordinate procurement and inventory of office and preschool supplies

• Support scheduling, meeting arrangements, and administrative coordination

• Perform other HR and administrative duties as assigned

Requirements

• Diploma or Degree in Human Resource, Business Administration, or related discipline

• Minimum 2–3 years of relevant HR and administrative experience

• Prior working experience in a preschool environment is required

• Familiar with payroll coordination, leave administration, employee records, and HR documentation

• Proficient in Microsoft Office applications (Word, Excel, Outlook)