Total 4,579 technical support job vacancies in Hong Kong

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Technology Group
We experiment, design, and lead a 24×7 global business where we support core capabilities in asset management, trading, investment operations, and risk management. We deliver secure, reliable, and integrated solutions, and provide insights on new, and emerging technologies. 

Investment Technology
The Investment Technology group builds and enhances technology that supports the firm’s end-to-end investment lifecycle. It brings together capabilities across analytics, deal workflow, trading, execution, and operations to enable consistent, efficient, and data-driven investment processes. Through modern, scalable, and secure platforms, the group empowers investment teams with integrated tools that drive insight, automation, and operational excellence across all asset classes.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a Production Support Engineer?

• Provide support for follow-the-sun L1 and L2 Production Support Model for Front Office applications and platforms that perform the following functions: (1) Portfolio Management, (2) Order and Execution Management, (3) Trading Lifecycle, (4) Investment workflows, and (5) Research and Analytics

• Production Monitoring: Be accountable for the production environment's health and performance using monitoring tools and dashboards.

• Incident Management: Respond to and manage production incidents and ensure minimal impact on business operations. Document incidents and follow up on resolutions.

• Change Management: Review and execute system upgrades and deployments and ensure minimal risk and disruption to production services.

• User Support: Provide support to end-users and stakeholders, address queries and issues related to production services.

• Vendor Engagement: Collaborate with support personnel of Solution Providers, to troubleshoot, mitigate, and resolve issues related to vendor products.

• Issue Investigation: Investigate production issues and engage relevant teams (e.g. infrastructure, data engineering, application teams) for mitigation and strategic solutions.

• System Resiliency Management: Drive system failover and disaster recovery processes.

• Documentation: Maintain comprehensive documentation of application run books, incident resolutions, and system configurations.

• Continuous Improvement: Identify opportunities for process improvements and automation to enhance the efficiency and reliability of application support. 

What makes you a successful candidate?

• Bachelor’s degree in computer science, Information Technology, or equivalent experience

• 6+ years of experience in an application support, system administration or related role

• Hands on technical skills in the following areas: 

  • Hands on experience with monitoring tools (e.g., Datadog, Splunk).

  • Familiarity with cloud infrastructure (e.g., AWS, Kubernetes)  

  •  Familiarity with database management systems (e.g., MSSQL, PostgreSQL, Oracle).

  • Knowledge of operating systems (e.g., Linux, Windows).

  • Stellar problem-solving and analytical skills.

  • Strong attention to detail and multitasking prowess. 

• Excellent communication and interpersonal skills.

• A team-oriented mindset with a dash of independence.

• Strong experience in at least one of the following domains is preferred. Trading workflow including OMS (e.g., BlackRock Aladdin) and EMS Data analytics and TCA report 
• Business Intelligence tools (e.g., Power BI, Tableau, DataBricks) 

Work at the Point of Impact  
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC  
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

We are an equal opportunity employer  
GIC is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Learn more about our Technology Group here:  
https://gic.careers/group/technology-group/

To be considered for the role, please submit a formal application through the GIC Careers site at:

https://careers.gic.com.sg/job-invite/17205/

Responsibilities:

• Provide frontline customer service support to couples and visitors at the Registries of Civil and Muslim Marriages (ROM/M)
• Assist with registration and reception duties for solemnisation appointments
• Support queue management and ensure the smooth flow of customer appointments and ceremonies
• Handle general customer enquiries and provide accurate information on registration procedures and requirements
• Assist customers with the use of self-service kiosks and provide basic troubleshooting support
• Support document verification processes and administrative activities in accordance with established guidelines
• Coordinate with internal teams to ensure a positive customer experience throughout the customer journey
• Assist with the setup and closing of customer service areas, solemnisation rooms andself-service kiosks
• Maintain accurate records and prepare simple reports when required
• Perform other administrative and operational duties assigned by the management

Requirements:

• Minimum ITE, NITEC, Higher NITEC, Diploma or equivalent qualification
• At least 1 year of customer service, front desk,hospitality, retail, healthcare or administrative experience
• Able to communicate effectively in both Englishand Mandarin
• Customer-oriented with strong interpersonal and communication skills
• Comfortable interacting with members of the public in a professional environment
• Proficient in Microsoft Office applications and general computer usage
• Able to multitask and work in a fast-paced environment
• Responsible, proactive and able to work independently as well as in a team

Additional:

• Working Hours
  Monday to Friday: 8.00am to 5.30pm
  Saturday: 8.00am to 5.30pm
  Off on Sundays and Public Holidays
• Work Location
  Esplanade Mall

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411

Role Overview

We are looking for a proactive and customer-focused IT Support professional to join a dynamic service desk team. This role serves as the primary human escalation channel for end users when automated self-service or virtual agent solutions require additional intervention.

The successful candidate will play a key role in delivering responsive support, maintaining service quality standards, and leveraging AI-assisted tools to enhance resolution efficiency and user experience.

Key Responsibilities

• Provide Level 1 and Level 2 support across multiple communication channels including phone, email, collaboration platforms, and ITSM portals
• Take ownership of tickets escalated from AI-driven support tools and ensure timely resolution
• Troubleshoot issues related to user access, authentication, Microsoft 365 applications, VPN connectivity, endpoint software, and general network access
• Accurately log, categorize, and prioritize incidents and service requests within the ITSM system
• Monitor support queues and proactively manage workload to prevent SLA breaches
• Escalate complex cases to relevant resolver teams, vendors, or onsite support when required
• Utilize AI-assisted capabilities such as automated summaries, knowledge recommendations, and guided workflows
• Maintain detailed documentation and contribute to knowledge base improvements
• Support shift rotations and contingency coverage as operationally required
• Ensure compliance with internal security, audit, and data protection policies

Requirements

• 1–2 years of IT Service Desk experience (3–5+ years for senior level consideration)
• Strong hands-on experience supporting Windows and macOS environments
• Good working knowledge of Microsoft 365, VPN technologies, browsers, and endpoint tools
• Basic understanding of Unix or Linux environments is advantageous
• Familiarity with ServiceNow or similar enterprise ITSM platforms
• Solid understanding of incident and request management processes
• Ability to manage ticket workflows effectively and maintain documentation standards
• Exposure to AI-enabled support tools or chatbot workflows is a plus
• Strong verbal and written communication skills
• Customer-centric approach with strong analytical and troubleshooting capability

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Position: Senior IT Support Engineer (Job ID: 20250)

• Bugis/ Nicoll Highway

• Basic + AWS + VB
  

Job Description:

System Support (Problem Solving & Trouble Shooting)

• Provide programming support for WINGS and related sub systems

• Provide helpdesk support to ERP System

• Investigate, troubleshoot, and solve WINGS problems

• Check the helpdesk system for issues and problems encountered and enquiries faced by subsidiaries

• Provide solutions to the problems, guide, and coach IT personnel in the related subsidiaries in solving the issues faced (If the issues are complex, must solve the issues for the subsidiaries)
  

System Management

• Check and support recovery for the WINGS by ensuring that backup procedure is developed & practised for all the data

• Check and improve system operation in subsidiaries through suggestions and feedback from users
  

Training and Coaching

• Arrange and perform trainings for the IT personnel in the subsidiaries
  

AS/400 Administration

• Provide support on AS400 server migration, O/S upgrade, PTF upgrade

• Responsible for Yearly AS/400 Backup & Restoration and User Profile Review

• Provide 2nd / 3rd level Disaster Recovery support
  

COMPLEO Support

• Provide 2nd level Compleo Support

• Design or modify Compleo templates according to ASIA Group's request
  

WINGS subsystem Support (G4, New Rack System, GROUP EDI, Machine Parts System, etc)

• Support G4 roll-out in the ASIA Group and continue to provide support after Go Live

• Support New Rack System roll-out in the ASIA Group and continue to provide support after Go Live

• Support Group EDI

• Provide support to Machine Parts Management System
  

Other Duties

• Undertake any other duties as required by supervisor\
  

Job Requirements:

• Diploma/Degree in Computer Science or equivalent IT related qualification

• At least 3 years work experience.

• AS/400 (iSeries) related skillset

• RPG/RPGLE/CL Programming, QRY/400

• Experience in ERP applications in Manufacturing/Distributions Sector will be advantageous      

• Able to prioritise and possess good organisation skills

• Self-motivated with a positive work attitude

• Able to work independently and in a team

• Willing to learn
  

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

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Thank you for your cooperation.

Tan Katrina Therese Yap

EA Registration No: R25128964
Pasona Singapore Pte Ltd
1 FINLAYSON GREEN ＃09-02 SINGAPORE 049246
URL: www.pasona.com.sg

EA License No:90C4069

Technical Sales Engineer (Outdoor)

• Working Days:  Monday to Friday
• Working Hour: 8am to 5.30pm
• Working Location: Ubi
• Salary: $ 4k to $6k (No Commission)

Requirements:

• At least 1 year or more experience in the electronics field preferably in components sale
• Familiar with Semiconductor design and application 
• Class 3 driving license
• IEEE graduates an advantage but diploma holders must have electronics background
• Must have good knowledge of local electronics business and be prepared to work hard meet the company’s goals and objectives
• Understand what is a Memory, Logic, MosFets etc.. (Will provide training if needed)
   

 Job Scope:

• Drive product line & develop strategies
• Create business opportunities with potential customers
• Conduct market survey
• Prospect for new accounts
• Service existing customers
• Provide market trend feedback
• Assist in price negotiations and customer delivery issues
• Knowledge of electronic component business
• Must be able to work independently with purchasing and design engineers
• Knowledge of semiconductors (Analog / Digital)
• Technical competency
• Flexibility to work long hours if needed to finish the daily assignments or to take on a new role if needed

Interested applicants kindly submit your resume through here and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

Tan Yu Jing Reg No: R26161199

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Responsible for architecting solutions that will achieve customer business outcomes either within a specific technical domain, or across the broader company portfolio (hardware, software, services, and as a service offerings) in combination with all necessary third-party components (e.g. software and integration). Develops and articulates compelling, accurate, and relevant proposals and ensures customer's business and technical requirements are met. Can be aligned to a specific area of technical expertise (e.g., products, solutions, services). Provides technical expertise to sales teams and customers (through sales presentations, product/solution demonstrations, etc.) aimed at gaining the customer mindshare within their domain. These jobs focus on technical selling to customers/partners. May be aligned to specific accounts based on business priority.

Management Level Definition:

Contributions have visible technical impact on a product or major subcomponent.  Applies in-depth professional knowledge and innovative ideas to solve complex problems. Visible contributions improve time-to-market, achieve cost reductions, or satisfy current and future unmet customer needs. Recognized internal authority on key technology area applying innovative principles and ideas. Provides technical leadership for significant project/program work. Leads or participates in cross-functional initiatives and contributes to mentorship and knowledge sharing across the organization.

Responsibilities:

• Demonstrates unique mastery within the company in whole OSS/Orchestration products portfolio as well as the customer's technical and business environment.

• Demonstrates unique mastery within the company in one or more solution domains as well as the customer's technical and business environment.

• Orchestrates the design of complex proposals to deliver and communicate tangible business value to customers.

• Mitigates risk to the company by managing both customer and company stakeholder expectations.

• Critical review proposal, applies market intelligence and thought leadership to translate the functional view into a technical view, enhancing proposed workload-optimized solutions.

• Provides input to all global business units to address key end-customer IT trends, requirements, gaps, or unmet needs.

• Communicates HPE’s end solution value propositions in the language of the customer and demonstrates how the proposition aligns to business outcomes and customer needs.

• Develops and maintains adjacent technology knowledge, along with in-depth knowledge of current and emerging technologies and trends.

• Contributes to the industry for one or more domains with an active presence at conferences (content support/presentations, demos, booth support), social media, business events, etc.

• Monitors changing competitive landscape (emerging competitors, start-ups etc.).

• Identifies acceptable technical solution trade-offs, risks, and suggests possible remediation.

• Drives collaboration among internal account teams, sets direction, provides guidance, and engages the full portfolio of partners to build effective solution strategies aligned to customer's technical and business challenges.

• Successfully transfers knowledge to external partners to deliver an effective solution to the customer.

• Proactively builds the pipeline by identifying opportunities (e.g., enhancements, unmet or unrecognized needs, up-selling, and cross-selling opportunities) within the account.

• Engages with and builds consultative presence and advisory influence with VPs, CxO, and line-of-business (LOB) management and customer thought leaders.

• Anticipates customer needs and proactively engages partners and resources to design innovative solutions and generate customer demand.

• Proactively shares knowledge with peers and actively helps develop knowledge and expertise within the Presales community.

Education and Experience:

• Advanced degree in technology or related field preferred, or equivalent technical qualifications

• 12+ years of technical experience in Telecommunications solutions (preference for Fulfillment, Orchestration and/or RAN Automation) with a focus on technical consulting and solution selling;

• 5+ Industry standard relevant technology certifications or equivalent experience expected.

• Enterprise architecture frameworks and project management methodologies and certifications are helpful, but not required.

Knowledge and Skills:

• Unique mastery and experience leading solution configurations and overall architecture design and creating, managing, and positioning demos and proofs-of-concept (POC) to meet customer requirements.

• Unique mastery of the company portfolio of products, software, services, solution domain specialization, and adjacent solution domain(s), showing how they can be combined to address customer needs, and how the workload solution can be adapted for strategic customer and industry solutions.

• Expert ability to collaborate cross-functionally and across HPE to generate new revenue through increased subscription consumption and other aaS models.

• Mastery of executive-level written, verbal and nonverbal communication skills, including active listening and storytelling, with ability to communicate in English and applicable local languages as need to perform job requirements.

• Unique mastery of consultative and value selling skills, advisory influence, and executive gravitas, including presenting, white boarding, storytelling, objection-handling, and closing skills.

• Hands on experience with multiple products, solutions, tools, or services aligned to respective job responsibility.

• Ability to design and develop a playbook for demonstrations or walk throughs of products, solutions, tools, or service.

• Ability to deliver live demonstrations or walk throughs of products, solutions, tools, or service to customers, partners, and other stakeholders.

• Unique mastery of project and time management skills or experience with excellent analytical and problem-solving skills, including appropriate due diligence.

• Unique mastery of and understanding of company’s preferred go-to-market strategy, global context, coverage options relative to partners and has expert knowledge of partner offerings, along with how/when to leverage them for deals within area of specialization.

Additional Skills:

Accountability, Accountability, Active Learning, Active Listening, Assertiveness, Bias, Building Rapport, Buyer Personas, Coaching, Complex Sales, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Interactions, Design Thinking, Empathy, Financial Acumen, Follow-Through, Growth Mindset, Identifying Sales Opportunities, Industry Knowledge, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 6 more}

Position title : Senior TCB Application & Technical Sales Engineer

Location: Admirax St

Working Days:  5 Day A Week

Working hours : 9:00am - 6:00pm

Salary : SGD 7,000 – SGD 10,000/month (Based on experience and technical capability).

Responsibilities:

• Engage semiconductor customers to understand packaging roadmap, process requirements, throughput targets, yield and reliability challenges.

• Support technical sales activities and customer discussions.

• Benchmark competitor equipment and identify technology gaps.

• Translate customer requirements into internal equipment specifications.

• Develop and optimize TCB process parameters on TCB Equipments.

• Support advanced packaging applications including HBM, CoWoS, CoPoS, 2.5D Packaging, 3D Packaging and Chiplet Integration.

• Troubleshoot bonding issues such as non-wet, misalignment, voids, delamination and warpage.

• Conduct DOE and process characterization activities.

• Work closely with Mechanical, Software, Electrical, Motion and Vision teams.

• Define alignment accuracy, thermal performance, bond force profiles, throughput targets and process windows.

• Lead machine qualification, FAT and SAT activities.

• Act as the internal customer during machine development.

• Support customer buyoff and onsite qualification activities.

Requirements:

• Bachelor’s or Master’s Degree in Materials Science, Mechanical Engineering, Electrical Engineering, Semiconductor Engineering or related fields.

• 5–15 years of semiconductor packaging experience preferred.

• Hands-on experience in TCB, Flip Chip and Advanced Packaging.

• Experience in HBM / CoWoS / 2.5D / 3D packaging.

• Experience in OSAT, IDM or semiconductor equipment environments preferred.

• Experience with fluxless or N2 bonding environment is an advantage.

• Strong understanding of Thermo Compression Bonding (TCB), Flip Chip processes, thermal management, warpage control, alignment systems, vision systems, process qualification, SPC and yield analysis.

• Experience with DOE, statistical analysis tools, failure analysis workflows and semiconductor process characterization.