Total 450 Senior Executive support advisor job vacancies in Hong Kong

Kick-start your journey in healthcare administration and operations. Join a dynamic team where you'll play a key role in supporting healthcare initiatives, coordinating administrative processes, and contributing to impactful projects that improve service delivery.

Responsibilities

• Provide professional customer service support and respond to enquiries from stakeholders and applicants
• Process, verify, and maintain grant applications, claims, reports, and related documentation
• Perform accurate data entry, records management, scanning, filing, and document tracking
• Liaise with applicants and external parties to follow up on submissions and resolve application-related matters
• Coordinate appointments, schedules, and administrative activities to ensure smooth operations
• Assist in the planning and execution of training sessions, workshops, and events
• Provide logistical and operational support for meetings, training programmes, and departmental initiatives
• Support user acceptance testing and system-related administrative activities
• Prepare correspondence, reports, and other documentation as required
• Handle general administrative duties and provide support to the team on various projects and assignments

Requirements

• Minimum GCE A Levels, Diploma, or equivalent qualification
• Strong interest in healthcare administration and operations
• Good organizational skills with strong attention to detail
• Able to manage multiple tasks effectively in a fast-paced environment
• Comfortable communicating with stakeholders and handling administrative processes
• Proficient in Microsoft Office applications
• Training will be provided for successful candidates
• Able to commit for a minimum of 3 months
• Able to commence work within a short notice period will be advantageous

Why Join Us?

• Gain valuable exposure to healthcare operations and administration
• Develop practical skills in project coordination, stakeholder management, and process administration
• Structured training and supportive team environment
• Opportunity to work on meaningful initiatives within the healthcare sector
• Enhance your professional experience in a highly respected industry

Interested applicants are invited to submit their updated resume to healthcaretemps@recruitexpress.com.sg.

Please indicate "Healthcare Administration Coordinator" in the email subject header.

Leon Leong De Cong
R1551708
Recruit Express Pte Ltd
EA License No. 99C4599

PURPOSE

We are seeking a highly organized and detail-oriented Distribution Support Executive to join the Life Business team on a contract basis. The role supports day-to-day distribution operations, including agent maintenance, commission and incentive processing, system testing, and new firm onboarding activities. The incumbent will work closely with internal stakeholders such as Sales, Compliance, Finance and Operations, as well as external distribution partners, to ensure smooth execution of processes and adherence to regulatory and internal requirements. 

JOB SCOPR AND RESPONSIBILITIES

Core Responsibilities: 

• Oversee agent maintenance activities, including creation, termination, suspension, promotion and updates of agent codes. 

• Manage proxy requests and ensure timely and accurate updates to agent records in relevant systems. 

• Generate and distribute commission, incentive and operational reports. 

• Process commission and incentive payments accurately and within stipulated timelines. 

• Handle day-to-day distribution-related email enquiries and support email whitelisting applications. 

Secondary / Exposure Responsibilities: 

• Support system testing activities for new product launches, new firm onboarding and system maintenance initiatives. 

• Assist in onboarding of new distribution firms, including coordination of distribution agreements and product due diligence documentation. 

• Facilitate launch readiness for new products and riders in collaboration with internal stakeholders. 

• Provide operational support for time-sensitive initiatives, clean-up exercises or reviews as directed by the manager. 

QUALIFICATIONS / EXPERIENCE

• Minimum Diploma in any discipline

• 1 to 2 years of relevant experience in insurance operations, distribution support or administrative roles. 

KNOWLEDGE, SKILLS & ABILITY

• Good understanding of life insurance operations across IFA, Bancassurance and Broker channels. 

• Strong administrative skills with a high level of accuracy and attention to detail. 

• Ability to manage multiple tasks and priorities effectively in a fast-paced environment. 

• Good interpersonal and communication skills with the ability to work across teams. 

• Proficiency in relevant systems and tools (e.g. AS400 for agent and commission processing, Jira for task tracking and system testing coordination). 

• Self-motivated, proactive and able to work independently with minimal supervision. 

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking for an experienced and detail-oriented HR Support Executive to handle end-to-end HR operations and compliance matters. The ideal candidate should have strong knowledge of MOM regulations, CPF/IRAS submissions, with hands-on experience in work pass management.

Key Responsibilities:

HR Operations & Compliance:

• Manage all MOM-related activities including EP, S Pass, and Work Permit applications, renewals, cancellations, and quota management.
• Ensure compliance with MOM employment mandates, including TAFEP and TADM guidelines.
• Maintain accurate employee records in accordance with Singapore employment laws.
• Liaise with MOM, CPF Board, IRAS, and other government agencies as required.
• Stay updated with HR regulations and ensure the organization remains compliant with statutory requirements.

Payroll & Vendor Management:

• Prepare and validate monthly payroll inputs and coordinate with external payroll vendors for accurate and timely salary processing.
• Handle statutory contributions such as CPF, SDL, SHG funds, and IRAS submissions (IR8A, AIS).
• Reconcile payroll discrepancies and ensure accuracy in employee data.
• Manage HR-related vendor relationships (e.g., recruitment agencies, manpower suppliers).

HR Administration & Reporting:

• Maintain and update employee HRIS records.
• Prepare HR reports and analytics as needed.
• Support internal and external HR audits.

Requirements:

• At least 1 – 2 years of hands-on HR experience, preferably in a generalist or HR operations role.
• MOM management (EP, S Pass, WP handling)
• CPF and IRAS submissions
• TAFEP and TADM policy knowledge
• Payroll input management and vendor coordination
• Employee onboarding and exit processes
• Strong understanding of Singapore employment laws and HR compliance.

Nice to Have:

• Exposure to regional HR practices or multinational setups.

Senior End-User Support Engineer (L3)

Job Title: Senior End-User SupportEngineer (L3)
Monthly Salary: $8,500 – $11,000 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Act as the highest level of escalation for complex end-user computing incidents (OS, application, network, access issues)
• Own the Problem Management process – conduct root cause analysis (RCA) for recurring incidents
• Lead post-incident reviews and drive permanent fixes to reduce ticket volumes
• Design and maintain knowledge base articles for L1/L2 support teams
• Mentor and provide technical guidance to junior support engineers
• Collaborate with engineering teams (EUC, Network, Security) to resolve cross-domain issues
• Proactively identify areas for automation and efficiency improvements in support processes
• Manage major incident bridges and coordinate with multiple teams for resolution
• Create PowerShell scripts to automate repetitive support tasks
• Review change requests impacting end-user computing environment
• Prepare weekly incident trend reports for IT management
• Act as the final approval point for complex technical solutions

Job Requirements

• Bachelor's Degree in Information Technology, Computer Science, or equivalent experience
• Minimum 7 years of experience in end-user support, with at least 2 years at L3 level
• Deep expertise in Windows OS internals, registry, group policy, and troubleshooting
• Advanced knowledge of Intune, Azure AD, and Microsoft 365 administration
• Strong scripting skills in PowerShell and/or Bash
• ITIL v4 Managing Professional certification required
• Microsoft 365 Certified: Endpoint Administrator Associate preferred
• Excellent analytical and problem-solving skills with attention to detail
• Proven ability to remain calm under pressure during major incidents
• Singaporeans and PRs are encouraged to apply.

The client is a HNW insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are expanding their sales support team (north asia client coverage).

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers requirements and enquiries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Knowledge and understanding of insurance products
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

Reg. No. R2199597
BeathChapman Pte Ltd
Licence no. 16S8112

Epsilon is a global telecommunications business providing network,colocation and voice services. The priority of the business is to develop its data business.

Epsilon has been acquired by  South Korean telecommunications company KT Corp. on September 2021. With Epsilon’s connectivity solutions spanning cloud connectivity, ethernet(DCI), SD-WAN, colocation services and KT’s integrated telecommunications services, customers, and resources. Epsilon is looking forward to expand our presence in the global data connectivity market.

An internal Sales function providing first class support to our Sales Managers and Customers. Supporting in all daily admin tasks and customer communication to help achieve the team and individualtargets of the sale team.

• Administration tasks including updating eStream, quotation modules, raising order forms, capacity checks, distance checks
• Providing internal and Customer support on orders placed via the Epsilon Infiny platform
• Responding to incoming email and phone enquiries
• Assist Sales Managers by helping to coordinate bids and proposals with procurement and sales engineering to ensure that the customer orders are correct as proposed and matches the client expectations
• Obtaining the details for new customers, setting them up on the Entity Management Portal
• Uploading any documents and customer contact information onto the central system.
• Proactive intervention when clients are cancelling services to understand the reasons for the cancellation and counter propose alternatives if possible. Endeavour to mitigate churn
• Ad-hoc administrative duties as required from time to time
• Timely updates, quotes, and proposal to clients
• Accurate administration
• Updating the quotation and Forecasting tool
• Ensuring client contacts and details are up to date in the Entity management portal

Requirements

• Previous telecommunications experience highly desirable
• Strong administrative and organisational skills
• Experience of raising pricing and quotes essential
• Experience of working within a customer facing role is essential
• Excellent communication skills both written and verbal Commercial awareness of the telecomsmarket
• Efficient with Microsoft office packages
• Ability to learn new systems
• Logical and detailed approach to all tasks undertaken

Job Highlights

Singapore grown Medical & Surgical Solutions SME
Competitive remuneration package & good benefits

Job Description

In DuoMed, we are passionate about improving patients' lives. We’re DuoMed, a home-grown leader in the design and supply of medical solutions. More importantly, we put patient care first! We innovate to improve clinical outcomes and affordability for healthcare professionals and their patients.

As our high growth momentum continues, we're currently hiring for Accounts & Admin Executive to support our expanding present Singapore and region! The ideal candidate has at least 1 year of working experience in similar role. We offer competitive remuneration package and good career progression opportunities.

In this role you will:

A.  Accounts Responsibility:

·    Maintain accuracy of general ledger.

·    Perform daily accounting & finance duties includingreceivables and payables processes, general ledger, tax and bank reconciliationetc.

·    Prepare monthly financial and management reports formanagement.

·    Oversee AR and AP data and maintenance of sub-ledger.

·    Handle data entry of transactions to accounting system.

·    Support audit and tax queries.

B.  Admin Responsibility:

·    Reporting to Sales Manager.

·    Being the centre point of contact for sales ordering placing, including orders from various countries.

·    Efficiently process orders and coordinate deliveries.

·    Be involved with the entire sales operations process, from issuing invoice, navigating customer to payment platform, issuing sales order, purchase orders to other trade-related documents.

·    Responsible for shipment arrangement to ensure smooth & consistent goods delivery.

·    Establish active communication and engagement with sales and logistic team to ensure that orders are processed promptly.

·    Point of contact for Key account inquiries and being an inside sales for existing customers.

Qualifications & Requirements

·    Minimum GCE ‘O’ Level & ITE or Diploma with 1 years working experience will be an advantage.

·    Basic accounting skills.

·    Computer skill such as MS Office.

·    Possess good interpersonal and communication skills.

About DuoMed

Founded in 2019, DuoMed is a Singapore base medical device company that is committed to provide high quality products that deliver value and satisfaction to our customers. We research and design, manufacture, and supply medical solutions. Beginning April 2020, we become a HSA licensed and ISO13485 compliant manufacturer of medical devices & consumables. By 2025, we have extended our distributorship in Malaysia, Thailand, Philippines, Vietnam & India.

We specialize in:

Woundcare solutions: DM Negative Pressure Wound Therapy (NPWT) Device & Advance Woundcare Products such as Duofoam Post-Op & Duoflex Border range.

Surgical solutions: including DuoMed OT Surgical Packs, Sanitizers, Masks, Gloves & etc.

Interested candidates please send your resume. We regret that only suitable candidates will be shortlisted for further discussion.

Key Job Accountabilities:

Engine/Product Production Support Repair

1) Tool Support (Primary Function)

• Design and develop repair fixtures/jigs/tools to support operational requirements, ensuring compliances with safety standards, dimensional tolerances and quality specifications.
• Coordinate with vendors/suppliers and end-users for fabrication and procurement of tools/equipment/consumables
• Perform tooling/consumable equivalency reviews
• Carry out First Article or support validation of new or modified fixtures/jigs/tools with repair engineers on repairs
• Lead or assist in investigation/root cause analysis and corrective/preventive actions for tooling failures/operational issues
• Participate in continuous improvement efforts, optimizing existing tool performances, durability or safety
• Maintain tool documentation, maintenance (i.e. CAD drawings, BOMs, tool maintenance requirements) and support audits with authorities
• Conduct feasibility studies and tool cost analysis for significant projects
• Perform 3D scanning, printing as part of tool design or prototype trials.

2) Production Support

• Perform measurements or establish programs using measurement systems (e.g. CMM, Optical Gaging Products, Optical 3D Metrology) to support operations
• Support programming in machining process (e.g. Conventional G-codes CNCs)
• Take charge of engineering documentation support functions

Required Experience and Qualifications:

• Degree/Diploma in Mechanical, Aerospace or Aeronautical Engineering
• Preferably 3 years working experience in Engines or Components Repair MRO Environment to be independently contributing
• Strong fundamentals in engineering drawing interpretations and GD&T
• Proficiency in mechanical engineering design skillsets (e.g. Autocad, Solidworks)
• Strong knowledge of tool material properties/heat treatment/surface coatings
• Proficiency in CNC programming, using measurement systems is an advantage
• Strong language, analytical, interpersonal and communication skills
• Computer literacy
• Understanding of repair processes is an added advantage
• Some understanding of aviation regulatory requirements is an advantage

Sales Support with AutoCAD (Drafter)

Reporting to the Team Lead / Sales Director, this role manages and oversee the full spectrum of pre-sales and post-sales support, proposal to after sales support including corporate clients’ enquiries. Work closely with internal stakeholders from Sales and Business Development to follow through from project leads to awarding of projects to tender submissions, presentation slides proposal, colour scheme and costing proposal. To liaise and support business operations support from mock up to project awards.

Benefits

• Opportunity to work directly with high profile clients, consultants, and contractors.
• On-the-job training, mentorship by senior project managers, and exposure to project lifecycle from start to finish.
• Be at the forefront of the latest interior design, construction, or project management practices.
• Involvement across luxury, commercial, or residential projects.
• Enjoy exclusive staff discounts on our premium furniture and lifestyle products.
• Work in a prime city spot with excellent connectivity and amenities nearby.
• Join a collaborative, supportive, and growth oriented team environment where your contributions are valued.

Core Duties & Responsibilities

• Work closely with the Sales Director and Sales Manager in managing local and overseas projects as well as other administrative matters.
• Responsible for preparing costing and/or quotations.
• Attend in sales enquiries and prepare sales proposals.
• Generate sales order and tax invoice.
• Manage customers’ orders via Navision ERP system.
• Possess Autocad knowledge is a must.
• Able to perform 3D drawings and rendering will be an added advantage.
• Prepare proposals and tender submissions.
• To do colour scheme confirmation.
• To take off quantity of tender layouts.
• Placing order for mock-ups and/or projects.
• Preparing mock-ups and proposal slides.
• Responsible for overseeing and handling the arrangement of delivery and setting up of mock up at site.

The Sales Admin Executive will be responsible for providing administrative support to the sales team and ensuring timely and accurate processing of sales orders. The candidate should have experience working with SAP.

Key Responsibilities:

• Process sales orders in a timely and accurate manner, ensuring all orders are fulfilled in accordance with customer requirements.
• Work closely with the sales team to provide administrative support, including preparing quotations, proposals and invoices.
• Coordinate with logistics and warehouse teams to ensure timely delivery of goods to customers.
• Maintain accurate records of all sales transactions and ensure data integrity in SAP.
• Generate reports and analyze sales data to provide insights to the management team.

Requirements:

• At least 3 years of experience in a sales administration or similar role.
• Strong proficiency in SAP.
• Excellent organizational and time-management skills.
• Strong analytical and problem-solving skills.
• Ability to work independently as well as part of a team.
• Excellent communication and interpersonal skills.

This position is based in Indonesia. Please apply only if you are located in or willing to relocate to Indonesia.

Key Responsibilities:

1. Business Translation & Communication: Use English as the working language to handle translation of business documents, emails, and meetings, ensuring accurate and smooth cross-departmental and cross-border communication.

2. Meeting & Administrative Support: Participate in business meetings, prepare meeting minutes, and assist in drafting business correspondence, notices, and daily administrative documents.

3. Scheduling & Travel Management: Manage and coordinate schedules of relevant stakeholders to ensure smooth execution of business activities and meetings.

4. Operational Support: Support the operations team in handling daily cross-border business matters and provide administrative assistance.

Requirements:

- Language Skills: Fluent in English (listening, speaking, reading, writing), capable of using English as a working language and handling business-level translation. Indonesian language is a plus.

- Education: Bachelor's degree or above. Majors in English, Translation, or Business-related fields preferred. Graduates from Guangdong University of Foreign Studies or Guangxi University for Nationalities are a plus.

- Soft Skills: Fast learner, strong communication and coordination skills, and able to work under pressure.

- Working Ability: Strong adaptability to business and industry context, detail-oriented, and excellent written communication and business writing skills.

Work location: Outram
Working hours: Monday to Friday office hours
Salary: up to $3200 per month

12 months contract

Job Scope:

• Manage and maintain proper filing, scanning, and uploading of records into internal systems
• Ensure accurate tracking and storage of documentation in compliance with internal processes
• Review and verify voucher submissions
• Coordinate with stakeholders to ensure completeness and accuracy of submissions
• Issue payment links and follow up on outstanding or incomplete requests
• Maintain and update master lists of IT accounts
• Review device usage logs and identify discrepancies or anomalies
• Maintain tracking of after-office-hours system access
• Track referral data and support data consolidation for programme reporting
• Conduct follow-up calls or surveys with participants and stakeholders
• Support documentation of outcomes and follow-up care
• Assist with ad-hoc tasks and initiatives as required

Requirements:

• Degree in any field
• Experience in administrative, operations, or programme support roles
• Experience in handling data tracking, documentation, and stakeholder coordination
• Proficient in Microsoft Office
• Good communication skills to engage with stakeholders
• Comfortable multitasking and working independently

Interested applicants may apply or email your CV to nadirah.hirwandy@tg-hr.com

SINGAPOREANS ONLY

About Our Client

Our client is a Singapore-based lighting solutions company with over 30 years of experience in architectural and commercial lighting projects. Our company specializes in providing professional lighting fixtures for decorative and architectural use in both local and overseas markets. We collaborate with manufacturers from Spain, Germany, Italy, and Southeast Asia to deliver innovative, customized, and energy-efficient lighting solutions for hotels, retail malls, offices, residential developments, and institutions.

Position Summary

The Administrative Executive (Accounts Support) is responsible for providing comprehensive administrative and operational support to ensure the smooth day-to-day functioning of the business. This role oversees document management, filing systems, coordination with clients, suppliers, freight forwarders, and internal stakeholders, while supporting various office administration and operational activities.

In addition, the position provides basic accounts support, including invoice preparation, payment follow-ups, account documentation, and coordination of financial records to support the accounting function. The role also assists with inventory coordination, shipment arrangements, and general business administration to facilitate efficient operations.

The ideal candidate should possess strong organizational, communication, and multitasking skills, with the ability to manage multiple priorities independently in a fast-paced environment while maintaining a high level of accuracy and attention to detail.

Key responsibilities

• Organize and maintain an efficient filing system for documents and records to ensure proper documentation, easy retrieval, and compliance.
• Handle accounts payable and accounts receivable functions, including the preparation of purchase orders, delivery orders, and invoices to support daily financial operations.
• Monitor customer payments and proactively follow up on outstanding receivables to maintain healthy cash flow.
• Prepare monthly aging reports to track overdue accounts and support credit control activities.
• Generate monthly Statements of Account (SOA) to ensure accurate customer billing and account reconciliation.
• Assist in month-end and year-end closing activities to support timely and accurate financial reporting.
• Verify billing accuracy by matching invoices against purchase orders and supporting documents to prevent discrepancies.
• Liaise with clients, suppliers, and internal stakeholders to ensure smooth and efficient business transactions.
• Assist in stock ordering and allocation to maintain adequate inventory levels and support operational requirements.
• Coordinate with freight forwarding companies for air, land, and sea shipments to ensure timely delivery of goods.
• Provide administrative support, including maintaining proper filing of project and operational documents.
• Perform general accounting and administrative duties in accordance with company policies and established procedures.

Requirement And Qualification

• Diploma, Advanced Diploma, or Higher Diploma in Accounting, Business Administration, or an equivalent qualification.
• Minimum 2–3 years of relevant working experience in administration, accounting support, or a related field.
• Proficient in Microsoft Office applications and familiar with accounting software such as AutoCount.
• Strong organizational and administrative skills with the ability to maintain accurate document and record management systems.
• Good communication and interpersonal skills to effectively liaise with clients, suppliers, and freight forwarding partners.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines independently.
• Positive working attitude, willingness to learn, and adaptability in a fast-paced environment.
• Mature, responsible, and detail-oriented individual with the ability to work independently and handle confidential information professionally.
• Candidates with prior experience in office administration, document management, and coordination roles are encouraged to apply.
• Individuals seeking long-term career stability and able to contribute effectively in a small team environment will be highly regarded.

Base Salary:SGD3,200 to SGD4,500 per month

We regret to inform that only shortlisted candidates will be contacted

EA Personnel No R21101246

Company EA Registration No 21C0691

Commercial Support Executive – Marine

• Work Location: Tuas, Singapore
• Working Hours: Mon – Fri 7.30am – 5pm
• Monthly Salary: Base up to $4000 + Variable Bonus (VB)
• Employment Type: Full time, Permanent Contract

Company Overview

This organization is a long‑established engineering service provider specializing in maintenance, repair, and overhaul (MRO) for critical machinery used in marine, offshore, energy, and industrial applications. With decades of experience, it has built a reputation for technical expertise, reliability, and global service coverage.

Responsibility

• Customer Support – Manage customer enquiries promptly and professionally, ensuring effective responses to service requests.

• Quotation & Order Management – Prepare accurate quotations and coordinate service orders with Sales, Operations, Procurement, and Technical teams.

• Invoicing & Payment – Generate invoices on time and support the Sales Team in facilitating early payment collection.

• Vendor & Internal Coordination – Liaise with vendors for parts procurement and collaborate with internal departments to ensure smooth order fulfilment.

• Problem Resolution – Address issues related to quotations, order fulfilment, and invoicing, ensuring timely resolution.

• Ad‑hoc Duties – Perform additional tasks assigned by the Commercial Manager to support overall business operations.

Requirements

• Minimum 2 years of experience in sales quotation, customer administration, or commercial support (handling quotations, order fulfilment, and invoicing)
• Strong interpersonal skills for well communications.
• Familiarity with ERP or invoicing systems is an added advantage
• Candidate who can start immediately or within short notice will be preferred

Email resume to harrychen@recruitlync.com or WhatsApp +65 88583584 (Texting only No calling, thanks!) Good Luck!

We regret to inform you that only shortlisted applicants will be notified.

Recruit Lync Pte Ltd | EA License Number: 22C1000

Chen Hoe Nam | EA Personnel License: R25158678

Join Our Team at Appvantage in Singapore!

We are dedicated to leading the future of enterprises with transformative digital solutions that not only redefine application design but also revolutionize e-commerce and enhance user and customer experiences.

Job Description

As we continue to drive innovation and strengthen our operations, we are seeking a dynamic Project Support Executive to join our team in Singapore. In this role, you'll be supporting live digital products deployed across markets in Asia Pacific and Latin America for a globally recognized premium automotive brand — so your work has real, visible impact from day one.

You'll sit at the intersection of client support, quality assurance, and digital operations, working alongside a cross-functional team of developers, designers, product owners, business analysts, and scrum masters to keep mission-critical systems running smoothly and continuously improving. The ideal candidate has a solid understanding of digital products and applications, strong collaborative skills, and a genuine passion for customer satisfaction. You will also be expected to contribute beyond your defined scope as business needs evolve — bringing flexibility and a problem-solving mindset to the team.

Here's a glimpse of your responsibilities:

1. Stakeholder Management

• Foster and maintain strong, professional relationships with clients, vendors, and partners.
• Support seamless communication and collaboration across stakeholders.
• Ensure that all project implementations are aligned with company quality standards and client expectations.

2. Operation Support

• Manage day-to-day support operations for our in-house product, ensuring timely and accurate issue resolution.
• Monitor support tickets and maintain a high standard of customer service and satisfaction.
• Investigate and triage production incidents reported by markets, working closely with the development team to drive timely resolution and root cause analysis.
• Coordinate and arrange product deployments in collaboration with the development team, ensuring releases are communicated and executed smoothly across markets.
• Design and refine support processes to improve efficiency and response times.
• Track and analyze key performance indicators (KPIs) to evaluate support effectiveness and implement corrective actions.
• Work closely with the product team to relay customer feedback and contribute to product roadmap discussions.
• Create and maintain clear, user-friendly support / training documentation (e.g., FAQs, troubleshooting guides, knowledge base).
• Stay informed of best practices in digital product support, customer service, and user experience.

3. Quality Assurance

• Plan, develop, and execute test plans, test cases, and scripts to validate product functionality and quality.
• Collaborate with product owners, designers, and developers to understand feature requirements and ensure alignment with user needs.
• Verify backlog items and confirm that development meets business and customer expectations.
• Conduct and lead User Acceptance Testing (UAT) for new features or product updates.
• Provide clear feedback to the development team on usability, bugs, and potential improvements.
• Maintain accurate documentation of UAT scenarios, test results, and backlog verification status.
• Communicate QA progress and results to stakeholders in a timely and structured manner.

4. Versatile Contributor

• Embrace a growth mindset and contribute beyond your immediate role as organisational needs evolve.
• Support cross-functional initiatives, ad-hoc assignments, and projects that may span different areas of the business.
• Adapt readily to shifting priorities, new processes, or expanding responsibilities as the business grows.

Job Requirements

• Educational Background: Bachelor’s Degree in Information Systems or Business.
• Experience: 2-3 years' experience in the IT industry is preferred.
• Communication: Excellent communication skills are essential. Able to communicate issues clearly to stakeholders, and comfortable liaising with regional client teams.
• Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint). Experience with JIRA or similar Project management tools.
• Attitude: You're organized, meticulous, and always approach tasks with a positive attitude. Organised, meticulous, and always approaches tasks with a positive and proactive attitude.
• Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
• Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.
• AI & Productivity Tools: A genuine curiosity and willingness to explore AI tools (e.g. ChatGPT, Claude, Copilot) to improve personal and team efficiency. Prior experience using AI in a work context is a plus.

Join us at Appvantage, where every day brings meaningful challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!