Total 19,345 operations engineer job vacancies in Hong Kong

Job Summary

The Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the All-Day Dining restaurant, In-Room Dining, Bar, and Nursing Home foodservice operations, including IDDSI-compliant meal services.

This role focuses on operational execution, team supervision, compliance with food safety and healthcare standards, and delivering consistent, high-quality dining experiences across all service areas.

Key Responsibilities

Operations & Service Execution

• Assist in managing the daily operations of All-Day Dining, In-Room Dining, Bar, and Nursing Home foodservice.
• Supervise service teams during shifts to ensure smooth operations and adherence to service standards.
• Coordinate with kitchen and support teams to ensure timely, accurate, and consistent service delivery.
• Support manpower planning, duty roster preparation, and shift deployment.

IDDSI & Nursing Home Meal Services

• Support the implementation and compliance of IDDSI standards within nursing home foodservice.
• Ensure proper handling, labelling, and service of texture-modified diets in accordance with residents’ dietary requirements.
• Work closely with nursing staff, dietitians, and kitchen teams to ensure accurate and safe meal delivery.
• Monitor meal service to minimize errors and ensure resident safety.

Guest & Resident Experience

• Uphold high service standards across restaurant, bar, and in-room dining operations.
• Deliver respectful, patient, and empathetic service to nursing home residents.
• Address guest and resident feedback promptly and escalate issues where necessary.

Team Supervision & Training

• Supervise, guide, and motivate service staff during daily operations.
• Assist in training staff on service standards, IDDSI awareness, food safety, and hygiene practices.
• Ensure compliance with SOPs, operational guidelines, and company standards.

Compliance, Safety & Hygiene

• Enforce food safety, hygiene, and workplace safety standards across all operations.
• Ensure proper sanitation and safe handling of food, equipment, and service areas.
• Assist in maintaining documentation for audits, inspections, and internal compliance checks.

Administrative & Reporting Support

• Support the Restaurant Manager in preparing daily reports, operational checklists, and inventory monitoring.
• Assist in cost control initiatives, including waste reduction and labour efficiency.
• Act as Duty Manager when required.

Job Requirements

• Diploma or Degree in Hospitality, Food & Beverage Management, or a related field.
• Minimum 3–5 years of relevant experience in restaurant or hospitality operations, with at least 1–2 years in a supervisory role.
• Experience in healthcare, nursing home, or IDDSI-compliant foodservice will be an added advantage.
• Good understanding of food safety, hygiene standards (e.g., HACCP), and workplace safety practices.
• Strong leadership, team supervision, and interpersonal skills.
• Ability to work in a fast-paced, multi-service environment (restaurant, bar, in-room dining, and healthcare setting).
• Good communication skills, with the ability to interact effectively with guests, residents, and cross-functional teams.
• Service-oriented mindset with a patient, empathetic, and professional approach when dealing with elderly residents.
• Able to work shifts, weekends, and public holidays as required.

Pay Range: $2k - $2.8k (not inclusive of Variable Bonus) 

Description: Come join our team! We are looking for a responsible and compassionate individual to support our funeral operations team. If you are willing to learn, enjoy working in a meaningful service role, and meet the requirements below, feel free to apply! 

Responsibilities:

• Perform day-to-day administrative and operational duties as assigned.
• Assist in the collection and transportation of the deceased from hospitals, mortuaries, and other designated locations.
• Set up and prepare funeral wake venues, including equipment, furnishings, and ceremonial arrangements.
• Support the team in en-coffin procedures and funeral send-off processions.
• Assist with post-cremation services, including the collection of ashes and coordination of ash placement at temples, columbaria, sea burials, and other designated locations.

Requirements:

• Singapore Citizens, Singapore Permanent Residents, and Malaysians are welcome to apply.
• Physically fit and able to perform manual handling and operational duties that may involve heavy lifting and setting up equipment.
• Possess a valid Class 3 Driving Licence.
• Able to work flexible hours, including weekends, public holidays, late nights, and early mornings when required.
• Basic proficiency in Microsoft Word, Excel, and PowerPoint.
• Ability to emcee funeral services and ceremonies is an advantage.
• Strong willingness to learn and develop new skills.
• Compassionate, empathetic, and able to interact respectfully with bereaved families.
• Responsible, reliable, and able to work both independently and as part of a team.

About the SM LOGISTICS

SM Logistics is a global comprehensive logistics company, established in Hong Kong in 2018. As an expert-driven logistics provider, we offer tailored logistics strategies and supply chain solutions to help our clients grow their business value.

Key Facts & Global Network:

• Headquarters: Kwai Chung, Hong Kong
• Global Presence: Expanded with branch offices and overseas corporations, including Singapore (SM LOGISTICS PTE. LTD.).
• Core Strengths:
• Strong infrastructure in the Greater China region.
• Real-time market information and rapid response capabilities.
• Dedicated logistics experts providing customized client solutions.

About the Role

• Handle full set of purchase support including purchase orders, purchase invoices to ensure smooth operation of the team;
• Handle sales support including sales orders, sales invoices to ensure smooth operation of the team;
• Provide customer services to customers including claims enquiries in an efficient manner;
• Liaise with internal and external parties to perform daily operation from order processing to delivery and logistic arrangement;
• Handle full set of import & export documents for customs clearance;
• Maintain partnership and liaise all logistics related issues with headquarter, departments, forwarders, suppliers and factories in China
• Preparing month end closing reports including inventory report, SO/PO reports, outstanding report. Etc .
• Ad-hoc duties as required

Working Hours: (Mon to Fri) – 9am to 6pm

Key Responsibilities:

Operational & Service Management:

- Oversee daily food service operations, ensuring smooth workflow and timely service.

- Develop and enforce standard operating procedures (SOPs) for kitchen and service areas.

- Ensure food quality, presentation, and portion control meet company and regulatory standards.

- Monitor and maintain food safety, sanitation, and hygiene compliance (HACCP, FDA, local health codes).

- Manage food preparation and service to optimize speed and efficiency.

Staff Leadership & Training:

- Hire, train, and supervise kitchen and front-of-house staff.

- Schedule and assign shifts to ensure adequate coverage during peak hours.

- Conduct performance evaluations and provide ongoing coaching and feedback.

- Foster a positive work environment that promotes teamwork and efficiency.

Customer Service & Quality Assurance:

- Ensure excellent customer service and handle customer complaints promptly.

- Monitor customer feedback and implement service improvements.

- Work with chefs and service teams to enhance menu offerings and service experiences.

Inventory & Cost Control:

- Oversee food purchasing, inventory management, and stock control to minimize waste and costs.

- Develop budgets and monitor financial performance, including cost control and revenue growth.

- Negotiate supplier contracts and maintain good relationships with vendors.

- Implement portion control and waste reduction strategies.

Compliance & Safety Management:

- Ensure adherence to all food safety, hygiene, and workplace safety regulations.

- Conduct regular health and safety audits and staff training.

- Stay up-to-date with industry regulations and implement necessary changes.

Technology & Process Improvement:

- Utilize POS systems, digital ordering, and inventory management tools.

- Analyze operational data to improve efficiency and service speed.

- Implement innovative food service trends and customer engagement strategies.

Qualifications & Skills:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).

- Proven experience in food service management, restaurant operations, or institutional dining.

- Strong leadership, organizational, and problem-solving skills.

- Knowledge of food safety regulations (HACCP, ISO).

- Excellent communication and interpersonal abilities.

- Ability to work in a fast-paced, high-pressure environment.

- Proficiency in restaurant management software, POS systems, and scheduling tools.

WhatsApp resume @ +65 8838 7279.

Position Overview: As the Dry Bulk Operations Manager, you will manage our end-to-end dry bulk shipping operations and lead the operations team. This role is central to driving the efficiency, safety, and profitability of our fleet. You will champion operational excellence, guide your team, and collaborate closely with port authorities, shipowners, and charterers to ensure flawless execution of all maritime activities.

Key Responsibilities:

• Manage day-to-day operations of the dry bulk fleet, ensuring compliance with company standards and international regulations.

• Coordinate with port authorities, agents, and other relevant parties to facilitate smooth loading and discharging operations.

• Monitor vessel performance and ensure optimal utilization of the fleet.

• Handle voyage planning and execution.

• Prepare and manage operational budgets, monitor costs, and implement cost-saving measures.

• Ensure all necessary documentation is prepared and submitted accurately and on time.

• Address and resolve any operational issues or disputes promptly.

• Develop and maintain relationships with key stakeholders, including clients, suppliers, and service providers.

• Provide leadership and guidance to the operations team, fostering a collaborative and high-performance culture.

Qualifications:

• Bachelor's degree in Maritime Studies, Shipping Management, or a related field.

• Minimum of 5 years of experience in dry bulk operations, with at least 2 years in a managerial role.

• In-depth knowledge of dry bulk shipping operations, including chartering, vessel operations, and port logistics.

• Strong understanding of international maritime regulations and compliance requirements.

• Excellent communication and interpersonal skills, with the ability to build and maintain effective relationships.

• Strong analytical and problem-solving abilities.

• Ability to work under pressure and make decisions in a fast-paced environment.

• Fluent in English and Mandarin to liaise with Chinese-speaking internal and external personnel.

Star Alliance is the world’s largest airline alliance.

Established in 1997 as the first truly global airline alliance, Star Alliance was founded on a customer value proposition of global reach, worldwide recognition, and seamless service. Today, guided by a vision for a world effortlessly connected, Star Alliance enriches customer journeys and reinforces loyalty by creating tailored solutions that empower member airlines beyond their individual capabilities. The Star Alliance office in Singapore coordinates the global activities of the Alliance, including managing joint projects on behalf of its 26 Members.

Based in Singapore, the Senior Lead, Business Operations reports to the General Counsel & Vice President Business Operations.

The role is responsible for leading the end-to-end preparation and execution of strategic priorities and board engagements, ensuring high-quality materials, disciplined planning, and seamless delivery.

They will operate as a trusted partner to senior leadership, contributing to high-impact decision-making and organisational priorities.

Job Description

Strategic Content & Executive Communication

• Develop and deliver high-quality presentations, briefing packs, and strategic documents for senior leadership and board engagements

• Translate complex business and strategic topics into clear, structured, and decision-oriented

narratives

• Draft and refine executive communications, including talking points, memos, and reports

• Ensure messaging is aligned, concise, and tailored to senior stakeholders

Board & Leadership Readiness

• Lead the end-to-end planning and execution of board meetings and large-scale leadership events, ensuring seamless delivery and alignment with strategic priorities

• Drive coordination across stakeholders to ensure readiness across content, logistics, and overall flow

• Ensure events are structured, decision-oriented, and executed to a high executive standard

Cross-functional Alignment & Influence

• Engage and influence stakeholders across functions to gather inputs, challenge assumptions, and drive alignment

• Act as the central point of coordination to consolidate information and maintain quality control

• Navigate ambiguity and drive clarity across complex, multi-stakeholder topics

• Lead follow-ups and ensure timely execution of actions and deliverables

Execution Excellence & Delivery Ownership

• Own end-to-end delivery of strategic materials and engagements, ensuring timelines and quality standards are met

• Drive disciplined planning, coordination, and execution across multiple priorities

• Operate with speed, precision, and strong attention to detail in a fast-paced environment

• Anticipate risks and proactively address gaps to ensure seamless delivery

Quality, Standards & Continuous Improvement

• Set and uphold high standards for structure, storytelling, and visual quality of all outputs

• Ensure consistency in messaging, formatting, and presentation across materials

• Enhance templates, tools, and ways of working to improve efficiency and effectiveness

• Embed best practices in executive communication and content development

Key Capabilities

• Strong strategic thinking combined with a hands-on, execution-focused mindset

• Ability to develop high-quality materials independently, with attention to detail

• Comfortable operating at both strategic and detailed levels

• High ownership, with a willingness to roll up sleeves to deliver end-to-end outcomes

• Builds and sustains strong, collaborative relationships with internal and external stakeholders, enabling alignment and effective execution across functions

Profile & Experience

• 8+ years of experience in strategy, consulting, or corporate environments

• Proven track record of developing executive-level presentations and written materials

• Experience supporting senior leadership and board-level engagements in a fast-paced, international environment

• Demonstrated ability to manage multiple priorities with strong ownership and attention to detail

What We Offer

• Full-time position based in our Singapore office

• Competitive salary including variable compensation

• Permanent contract

• Comprehensive medical and dental benefits

• Flight benefits

Overview

We are looking for an Event Operations Executive to support AKC’s training-related events, roadshows, workshops, and consultancy projects.

This role is suitable for candidates who are interested in event planning, operations, logistics, vendor coordination, and on-site execution. You will gain practical experience managing event schedules, documentation, client communication, registration support, venue coordination, post-event reporting, and workflow improvements.

By the end of this work-study programme, you will have hands-on experience supporting event planning, coordinating stakeholders, managing event-day operations, and understanding how events contribute to business and customer engagement outcomes.

Roles and Responsibilities

·        Support planning and coordination of training-related events, roadshows, workshops, and consultancy projects

·        Assist in preparing event timelines, work schedules, project plans, and event documentation

·        Coordinate with vendors, venues, clients, internal teams, and other stakeholders for event arrangements

·        Assist in managing event logistics, materials, equipment, manpower, and venue setup

·        Support on-site event operations, including setup, registration, coordination, troubleshooting, and teardown

·        Assist in preparing post-event reports, feedback summaries, and event closure documentation

·        Recommend improvements to event workflows, operational design, and customer experience

·        Support event marketing plans, promotional materials and outreach activities

Requirements

·        Nitec or Higher Nitec in Event Management, Business Administration, or related fields

·        Strong interest in events, operations, logistics, or project coordination

·        Comfortable supporting both planning and on-site event execution

·        Organised and detail-oriented when handling schedules, documents, vendors, and event logistics

·        Good communication skills for coordinating with clients, vendors, participants, and internal teams

Able to work in fast-paced environments such as events, roadshows, and workshops

JobResponsibilities:

• Assist the Department Manager to manage teams of supervisors and workers to carry out the installation, maintenance and dismantling of our equipment in accordance to safe work procedures, manufacturer's specifications and government regulations
• Coordinate all Company internal administrative, logistics and operational elements as well as liaise with our clients' project personnel to prepare, execute and fulfil project deliverables and schedule
• Undertake additional tasks and responsibilities when required or as instructed
• Ensure procedures, products and services rendered comply to Company policies, government regulations and ISO standards

Job Requirements:

• Must possess Class 3 driving license
• Possess own car will be an added advantage
• Team player with strong interpersonal, communication and written skills, leadership qualities and ability to manage multiple projects under tight timelines.
• Self-motivated with a very strong work ethic
• Must be able to manage independently, with and without supervision
• Highly organized and detail-oriented
• Able to read and understand architectural/structural drawings will be an added advantage

Remarks:

• Working Days : 5.5 days work week
• Working Time : 8.00am to 5.30pm (Mon-Fri), 8.00am to 12.30pm (Sat)

Job Responsibilities:

• Assist the Department Manager to manage teams of supervisors and workers to carry out the installation, maintenance and dismantling of our equipment in accordance to safe work procedures, manufacturer's specifications and government regulations
• Coordinate all Company internal administrative, logistics and operational elements as well as liaise with our clients' project personnel to prepare, execute and fulfil project deliverables and schedule
• Undertake additional tasks and responsibilities when required or as instructed
• Ensure procedures, products and services rendered comply to Company policies, government regulations and ISO standards
  

Job Requirements:

• Must possess Class 3 driving license and own car
• Proficient in Mandarin Language to liaise with customers 
• Team player with strong interpersonal, communication and written skills, leadership qualities and ability tomanage multiple projectsunder tight timelines.
• Self-motivated with a very strong work ethic
• Must be able to manage independently, with and without supervision
• Highly organized and detail-oriented
• Able to read and understand architectural/structural drawings will be an added advantage
  
  Remarks:

• Working Days : 5.5 days work week
• Working Time : 8.00am to 5.30pm (Mon-Fri), 8.00am to 12.30pm (Sat)

1. Fund and Client Support

Acting as the main operational support for the RM on client, fund, bank, broker, custodian and administrative matters.

Coordinating with clients, fund administrators, custodians, banks, brokers, auditors, corporate secretaries, tax agents and other service providers.

Supporting client and investor onboarding, including collection, review and submission of KYC documents and supporting information.

Assisting clients with the preparation of payment instructions to banks, including providing relevant payment details, checking operational information for completeness, and coordinating follow-up with banks, custodians, administrators or clients where required.

Assisting with investor subscription, redemption, transfer, distribution, cash proceeds and contract note follow-up matters.

Supporting client queries and operational coordination where investors require information on distributions, redemption proceeds, cash movements, payment status or related documentation.

Preparing and coordinating monthly investor updates, including performance tables, charts, manager commentary, fund data, risk warning sections and distribution to investors / relevant counterparties.

Maintaining and updating performance spreadsheets used for monthly investor updates and market comparison charts.

Coordinating with the RM on monthly fund commentary, performance attribution, asset allocation, geographic exposure and manager updates.

Reviewing and following up on fund administrator deliverables, including NAV packs, investor registers and fund reporting matters.

Preparing and coordinating board resolutions, written resolutions, meeting minutes and related fund documentation.

Preparing and following up on invoices relating to fund management fees, service providers, administration, audit, corporate secretarial, professional fees and other fund / company-related expenses.

Coordinating invoice review, approval, payment follow-up, record keeping and circulation to relevant parties where required.

Following up on audit matters, financial statements, filing requirements and administrator queries.

Maintaining records of key fund matters, investor communications, operational instructions and outstanding follow-up items.

Placing trade instructions with banks, brokers or custodians based on instructions received from the RM / investment manager, and following up on trade execution, settlement, confirmations and related operational matters.

2. Compliance / AML / KYC / Regulatory Support

Assisting with client and investor onboarding reviews, including KYC documentation, accredited investor checks, source of wealth / source of funds review and screening follow-up.

Coordinating with external compliance consultants and fund administrators on AML / KYC matters.

Maintaining compliance-related registers, trackers and records, including onboarding logs, outsourcing registers, periodic review trackers and other compliance documentation.

Assisting with preparation and follow-up for compliance meetings, compliance reports, internal reviews and audit / regulatory requests.

Assisting with MAS surveys and other regulatory / reporting-related matters, including coordination of information gathering, preparation of responses and follow-up with management or external compliance advisers where required.

Coordinating updates to policies, procedures, compliance manuals and internal control documents.

Supporting review of service-provider arrangements, outsourcing documentation and periodic due diligence requirements.

3. Reporting / Operations / Administration

Supporting onboarding of banks, brokers, custodians, relationship managers and external counterparties.

Preparing and coordinating account opening, account maintenance, authorised signatory updates, trading authority, LPOA, SFTP / data feed access and reporting access arrangements.

Acting as a point of contact between fund administrators and investors for new subscriptions into the company’s sub-funds.

Assisting with investor onboarding into the fund administrator’s onboarding process, including coordination of subscription documents, KYC information, supporting documents and follow-up queries.

Coordinating with investors, fund administrators and internal stakeholders to ensure subscription onboarding matters are followed up and completed.

Liaising with technology vendor and other reporting platforms or service providers on reporting access, SFTP setup, data feeds and consolidation matters.

Acting as a central point of coordination between management, clients, fund administrators, banks, brokers, custodians, auditors, compliance consultants and other service providers.

Job Description

We’re looking for fun, driven and feisty people who LOVES getting things done the right way. We prefer smiles to graph. So come and work with us at Virgin Active - it’s going to be fun. You like?

The Gig

• Be the Leader: Step up and provide exceptional operational leadership that aligns with our brand standards and service framework. You'll be the go-to person when any member of the HOD team is not around, ensuring the club never skips a beat.
• Master of Keys: Take charge of the keys and ensure they are safe and sound. After all, you're the key to unlocking our club's success!
• Keep the Communication Flowing: Regularly communicate with the HOD team, updating them on any issues that arise during club operations. Your effective communication skills will keep everyone in the loop, making sure nothing falls through the cracks.
• Be the Fixer: Spot any issues or faults that require a technical fix and report them promptly. Your keen eye will help us maintain top-notch facilities for our members.
• Warm and Welcoming: Ensure all interactions with our members are warm and friendly. Answer queries, handle feedback like a pro, and create an environment that makes everyone feel at home.
• Cleanliness Champion: Maintain the highest standards of cleanliness throughout the studios, changerooms, and common areas. A clean and inviting club is essential for creating a positive atmosphere.
• Inventory Guru: Keep a close eye on our stock and conduct regular counts to ensure everything is in order. From equipment to supplies, you'll ensure we never run out of what we need to keep our club buzzing.
• Safety First: Create a safe and healthy environment for our members and team members alike. Your commitment to safety will ensure everyone feels secure and can focus on their fitness journey.
• Surprise and Delight: We believe in going the extra mile, especially when it's unexpected. Find creative ways to give that little bit extra to our members, creating memorable moments that will keep them coming back for more

Some stuff that will help you get the job:

• At least two-years experience
• Experience in customer service and answering feedback and complaints
• Experience in operations and/or safety is a plus point
• Can do a rotating roster including weekends, early morning and late evening shifts

If this is you, then we’d love to:

• Give you a challenge
• Help you grow
• Provide you with benefits
• Listen to your new ideas
• Work hard and play hard together

Love people? Love health and fitness? Love bananas? Love to hear from you.

• Freight Forwarding Industry

• Air / Ocean Freight Operations

• Shipping Documentations

Job Scope:

• Support daily operation for air and ocean freight shipments (import & export)

• Prepare and process shipping documents (e.g. HAWB, MAWB, Bill of Lading, manifests, pre-alerts)

• Assist with customs declarations and TradeNet submissions

• Perform system data entry and maintain accurate shipment records

• Coordinate with stakeholders such as airlines, shipping lines, forwarders, and customers

• Monitor shipment status and follow up on schedules and bookings

• Assist in handling enquiries, issues, and basic dispute resolution

• Perform ad-hoc duties as assigned

Requirements:

• Minimum 1 – 2 years of experience in Freight Forwarding / Logistics

• Exposure to Air and Sea Freight operations

• Basic knowledge of shipping documents and customs processes

• Familiarity with TradeNet is an advantage

• Able to work in a fast-paced environment

• Good coordination and communication skills

• Willing to learn and take on new responsibilities

Other Information:

• Company: Freight Forwarding MNC

• Working Location: Changi South Lane (1 bus stop from Tanah Merah MRT)

• Working Days: Mon - Fri (8.30am - 5.30pm)

To apply please click on the APPLY NOW button or email your resume to search70@searchindex.com.sg with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

Senior Operations Executive

The Senior Operations Executive plays a key role in ensuring the smooth execution of training operations, regulatory compliance, academic administration, and quality assurance activities. The incumbent is responsible for supervising Operations Executives, coordinating trainers and learners, managing course schedules, supporting course development projects, and ensuring full compliance with EduTrust, SkillsFuture Singapore(SSG), Committee for Private Education (CPE), and internal operational requirements.

Key Responsibilities

• Supervise daily operational activities, mentor Operations Executives, and ensure timely completion of tasks
• Plan and manage training schedules, trainer deployment, classroom allocation, and class timelines
• Coordinate with trainers, Sales Team, and learners on enrolments, class confirmations, assessments, and communications
• Support course development, new course proposal submissions, and maintain course documentation
• Ensure compliance with EduTrust, CPE, SSG, PDPA, and internal regulatory requirements, including audit and SOP documentation
• Support quality assurance, audits, inspections, operational improvements, and other ad-hoc duties assigned by Management

Job Requirements

• Diploma or Degree in Business Administration, Operations Management, Education Management, or related discipline.
• Minimum 3–5 years of relevant operations experience.
• At least 1–2 years of supervisory experience preferred.
• Experience in training, education, PEI, EduTrust, or WSQ environments is advantageous.
• Strong organisational and planning skills.
• Good English speaking and stakeholder management abilities.
• Proficient in Microsoft Office applications.
• Ability to manage multiple priorities under tight deadlines.

The Corporate Services Division supports the organisation in financial, regulatory and tax reporting, investment management, finance operations and credit control.

Job Purpose

The Senior Executive is responsible for end-to-end operational finance activities, including premium collections, credit control, reinsurance accounting, and payment processing. Reporting to the Finance Operations Manager, this role is heavily focused on high-volume, hands-on processing within Odyssey 5, including manual receipting, policy matching, and disbursement execution.

As part of an organization undergoing operational transformation, this role requires a highly resilient, detail

oriented professional with 5–8 years of experience who can take full ownership of operational challenges, meet tight deadlines, and actively contribute to process improvements and automation initiatives.

Main Responsibilities

Reporting Structure

• Act as a core member of the Finance Operations Team.
• Report directly to the Finance Operations Manager, with timely escalation of complex operational issues and bottlenecks.

Transformation & Adaptability

• Support ongoing operational and digital transformation initiatives.
• Identify manual inefficiencies and contribute ideas toward automation and process optimization.

Manual Receipting & Policy Matching (Odyssey 5)

• Perform high-volume manual data entry into Odyssey 5 to issue official receipts for premium collections.
• Process collections from multiple channels (GIRO, PayNow, credit cards, bank transfers, broker statements).
• Investigate and manually match unidentified receipts to policies or broker accounts.
• Perform daily bank reconciliations (SGD and foreign currency) against system records.

Credit Control & Collections Management

• Monitor and manage outstanding premium balances, ensuring timely follow-up and collection.
• Generate and review aged receivables reports to track overdue accounts.
• Proactively engage brokers, agents, and policyholders to resolve outstanding invoices.
• Investigate and resolve discrepancies related to unpaid or partially paid premiums.
• Support enforcement of credit control policies, including escalation of overdue accounts and suspension recommendations where necessary.
• Collaborate with underwriting and distribution teams to ensure accurate premium booking and timely collections.

Payment Processing &Disbursements

• Process outbound payments including vendor payments, refunds, reinsurance settlements, and broker commissions.
• Verify payment instructions, supporting documents, and ensure compliance with Delegation of Authority (DOA).
• Liaise with banks on payment issues, rejected transactions, and system-related queries.

Problem Ownership & Issue Resolution

• Take full ownership of operational issues and ensure timely resolution.
• Investigate and resolve mismatches such as unallocated receipts, failed payments, or unidentified transactions.
• Deliver accurate work within tight timelines, particularly during month-end and peak periods.
• Collaborate with internal and external stakeholders (underwriters, brokers, agents) to resolve discrepancies.

Reinsurance Accounting

• Prepare monthly and quarterly reinsurance statements (proportional and non-proportional treaties).
• Calculate and process outward reinsurance premiums and track inward claims recoveries.
• Manage facultative placements, including billings and settlements.
• Ensure accurate and timely data handover to the finance reporting team.

Other Responsibilities

• Perform any other ad-hoc duties and responsibilities as assigned by the Finance Operations Manager or Management, including support for operational, finance, or transformation-related initiatives.

Requirements & Qualifications

• Diploma or Degree in Accountancy, Finance, Business Administration, or equivalent.
• 5–8 years of operational finance, credit control, or accounting experience.
• Experience in the Singapore General Insurance sector is highly preferred.
• Intermediate Excel (Pivot Tables, VLOOKUP/XLOOKUP, SUMIFS).
• Experience with Odyssey 5 is a strong advantage.

Core Competencies

• Strong sense of ownership and accountability
• Ability to work under pressure and meet tight deadlines
• Detail-oriented with strong problem-solving skills
• Adaptable and resilient in a transformation environment

Japanese Restaurant Operations Manager

Mukai Japanese Kaisendon