IAM Operations Engineer – Singapore (Singaporeans Only)

We are looking for a skilled and motivated IAM OperationsEngineer to support and enhance our enterprise Identity and Access Management(IAM) environment across cloud and enterprise platforms.

The ideal candidate will have hands-on experience withMicrosoft Entra ID and AWS IAM Identity Center, with strong knowledge ofauthentication, authorization, SSO, MFA, federation, and cloud identitysecurity best practices.

This role works closely with security, infrastructure, andapplication teams to ensure secure, seamless, and compliant user accessmanagement across the organization.

Key Responsibilities

Identity Platform Management

• Administer, operate, and support enterprise IAM platforms including:
• Microsoft Entra ID (Azure AD)
• AWS IAM Identity Center
• Manage and support:
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Conditional Access
• Federation services
• Implement and maintain IAM policies, standards, and operational procedures
• Integrate IAM solutions with cloud services, SaaS applications, and on-premises systems
• Perform user access reviews, audits, and compliance activities
• Participate in IAM upgrades, maintenance, and enhancement activities during scheduled maintenance windows

User Support & Operations

• Provide Level 2 / Level 3 operational support for IAM-related incidents and service requests
• Monitor IAM platform health, availability, and performance
• Troubleshoot authentication, access, and federation-related issues

IT Service Management

• Work within ITIL processes for:
• Incident Management
• Problem Management
• Change Management
• Maintain detailed ticket updates, troubleshooting records, and resolution documentation
• Ensure SLA compliance and timely issue resolution

Required Skills & Qualifications

• Singaporeans only
• Degree in Computer Science, Information Technology, Cyber Security, or related discipline
• 6–8 years of relevant IT experience
• Minimum 1 year of hands-on IAM or identity operations experience
• Strong practical experience with:
• Microsoft Entra ID (Azure AD)
• Users & groups
• Conditional Access
• MFA
• Enterprise Applications
• SSO
• AWS IAM Identity Center
• Permission Sets
• Account Assignments
• Federation
• Strong understanding of:
• Authentication & Authorization
• RBAC
• Least Privilege
• Federation concepts
• Experience with IAM protocols:
• SAML 2.0
• OAuth 2.0
• OpenID Connect
• Familiarity with cloud security best practices
• Strong troubleshooting and analytical skills
• Good communication and documentation abilities
• Ability to collaborate effectively withtechnical and business stakeholder

Preferred Skills

• Experience supporting hybrid identity environments (On-Prem AD + Cloud)
• Relevant certifications such as:
• Microsoft Certified: Identity and Access Administrator Associate

Job Overview

We are seeking a detail driven Application Operations Engineer to manage enterprise monitoring platforms, automation tools, and operational systems. This role plays a key part in ensuring visibility across applications and infrastructure, supporting batch processing, and maintaining operational stability.

The ideal candidate is experienced in monitoring tools, alert management, and operational workflows, with the ability to support incident response and continuous service improvement.

Key Responsibilities

Monitoring & Observability

• Monitor enterprise dashboards across multiple platforms to ensure system and application health
• Investigate alerts and resolve threshold breaches to maintain service availability
• Fine tune alert configurations to reduce noise and improve signal accuracy

Batch & File Transfer Operations

• Support and monitor batch job execution using enterprise scheduling tools
• Track and manage file transfer operations to ensure timely and secure data movement
• Troubleshoot job failures and coordinate resolution with relevant teams

Log Analysis & Incident Support

• Analyze logs using centralized logging platforms to identify anomalies and root causes
• Support incident investigations and collaborate with infrastructure and application teams
• Escalate critical alerts to the appropriate technical teams for resolution

Patch & Automation Support

• Validate patch deployment activities across managed systems
• Maintain and support automation workflows related to monitoring and operations
• Assist in improving automation processes for operational efficiency

Reporting & Governance

• Maintain monitoring dashboards, reports, and operational metrics
• Generate SLA and performance reports for stakeholders
• Ensure monitoring coverage is aligned with new applications and services

Disaster Recovery & Continuous Improvement

• Support DR monitoring validation and ensure observability during failover scenarios
• Maintain documentation for tools, processes, and configurations
• Drive improvements in monitoring effectiveness and operational workflows

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related discipline
• Hands on experience with monitoring tools such as SolarWinds, DataDog, or similar platforms
• Experience with logging and observability tools such as OpenSearch, FluentBit, or equivalent
• Familiarity with batch job scheduling tools such as Control-M or similar systems
• Experience with file transfer solutions such as Serv-U or equivalent platforms
• Exposure to endpoint management or patching tools such as Endpoint Central
• Strong understanding of incident management and monitoring best practices
• Ability to analyze logs, troubleshoot issues, and support root cause analysis
• Experience working in SLA driven operations environments
• Good communication and documentation skills

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

About the Role:

TEKsystems is seeking an experienced Network Operations Specialist to support a large-scale enterprise environment. This role focuses on maintaining network stability, managing incidents, and supporting critical perimeter security infrastructure across a global network.

You will act as a key point of contact during production incidents, leading triage efforts and ensuring rapid restoration of services while collaborating with cross-functional technical teams.

Key Responsibilities:

• Lead triage and resolution of network-related incidents, with a focus on business-critical outages
• Act as a central coordination point during major incidents and drive resolution efforts across teams
• Monitor network health using tools, dashboards, and logs to identify and respond to issues proactively
• Manage and support perimeter security technologies, including firewalls and intrusion detection/prevention systems
• Provide clear and timely status updates to stakeholders, including senior leadership
• Document incidents, root cause analysis, and resolution steps accurately
• Identify risks, vulnerabilities, and areas for service improvement
• Ensure adherence to operational standards, governance, and best practices
• Maintain up-to-date documentation, runbooks, and knowledge articles
• Support continuous improvement initiatives and automation where applicable

Required Skills & Experience:

• Extensive experience in enterprise network operations or support environments
• Strong background in network security technologies, particularly in perimeter and edge security
• Solid understanding of:

o  Firewall configuration and policy management

o  Network address translation (NAT), high availability, and redundancy concepts

o  Threat detection and prevention technologies

o  Secure network communication and tunnelling protocols

• Good knowledge of core network security principles and best practices for protecting external-facing environments
• Experience supporting a range of network and infrastructure services, such as:

o  Traffic management and load balancing solutions

o  Core network services (e.g. name resolution and IP address management)

o  Secure web access and proxy solutions

o  Data protection and monitoring tools

o  Understanding of encryption, certificates, and secure communications

• Strong problem-solving, analytical, and communication skills
• Ability to work effectively both independently and as part of a team in a fast-paced, high-availability environment

Why Join Us?

• Opportunity to work in a global enterprise environment
• Exposure to cutting-edge network security technologies
• Be part of a high-impact operations team supporting mission-critical systems
• Access to continuous learning and career development opportunities

We regret to inform that only shortlisted candidates will be notified.

EA Number: Venetia Moss , R1980847

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

A&O Shearman is a global industry-leading law firm, with nearly 50 offices in 28countries worldwide. Our fluency in English law, US law, and the laws of the world’s most dynamic markets, enables us to provide unmatched insight and seamless delivery to clients. We work on challenging and important deals and disputes that have the potential to shape the future.

We offer exceptional opportunities for our people; opportunities to work for the world’s leading businesses; to transform the status quo, and to deliver your best work, helping you and your career to thrive, while delivering unparalleled outcomes for our clients.

Whether you're helping clients solve complex challenges, transforming the ways we manage our business, or ensuring the smooth running of our operations, this is an environment where you can belong and excel. We provide first-rate training and development; we are committed to an inclusive environment, and we provide support and ways of working that help you optimize your wellbeing.

What truly defines a career with us? We recruit the best and ask for the best of you. And together, we will redefine success.

Role Purpose
The Operations Engineer is responsible for leading and evolving day‑to‑day IT operations for APAC while driving the adoption of modern, secure, and scalable technologies including the firm’s cloud platforms that enhance legal workflows, fee-earner productivity, and client service. This role combines operational responsibilities with forward‑looking technology enablement, ensuring the firm’s core platforms remain highly available, resilient, compliant, and continuously improving.

The Operations Engineer supports and executes the firm’s IT and innovation strategy across infrastructure operations including the firm’s cloud platform which runs many of the firm’s core business services, endpoint management, service management, incident response, and user adoption, while upholding the confidentiality, regulatory, and data protection obligations critical to the legal industry.

Roles and Responsibilities

• Ensure operational stability across a 24/7 global environment, responding effectively to incidents with clear communication, sound judgment, and urgency.
• Oversee the day-to-day operations during APAC business hours, availability, performance, and reliability of core legal and business systems, including document management, case management, email, and collaboration platforms.
• Evaluate new technologies, manage technology pilots and proof of concept, assess risk, and return on investment prior to broader adoption.
• Work with IT architecture, security, and engineering teams to ensure new solutions align with global standards and meet regional or local needs.
• Work on assigned projects with the relevant technical and business stakeholders as the technical liaison or technical project manager / lead. Projects can be diverse ranging from office relocation to network connectivity upgrade and systems upgrade.
• Collaborate with engineering resources to implement and manage Microsoft Intune for endpoint management across Windows and iOS devices ensuring that security and useability remain forefront to the program
• Oversee modern device lifecycle management, including provisioning, patching, updates, encryption, compliance enforcement, and secure decommissioning.
• Monitor endpoint health and security posture, proactively addressing issues to minimize downtime and operational impact.
• Serve as a technical operational liaison between IT teams, lawyers and business teams, and third-party vendors to ensure solutions meet user needs and firm standards.
• Work with the business / end users to identify operational pain points and translate requirements into effective technology outcomes.
• Evaluate the existing infrastructure from both operational and usage perspective, proactively identify and propose solutions to optimise performance, improve user experience, and reduce organisational costs.
• Assist the Senior IT Operations Manager with vendor relationship management, service performance, and contractual obligations to ensure value and service quality.
• Assist with enforcing cybersecurity, data privacy, and regulatory requirements to meet the firm’s Information Security needs in line with legal industry standards, including confidentiality obligations, eDiscovery considerations, and client data protection standards.
• Ensure operational processes and technologies align with internal governance frameworks and external client security expectations.
• Assist in the review, validation, and approval of change control requests, ensure change is aligned with regional considerations, including APAC time zone differences, regional settings, and local regulatory or compliance obligations.
• Develop and maintain operational documentation, runbooks, and knowledge bases to support service continuity, change management, and incident response.
• Provide some technical leadership and knowledge sharing to IT support teams.
• Collaborate closely with operational teams across the global IT teams including Cloud Ops, third line support, security and third parties such as Microsoft.
• Establish strong working relationships with IT colleagues in APAC including front-line support and managers in the region.
• Deputise for the Senior IT Operations Manager during periods of leave or absence, or upon request.
• Perform other duties and responsibilities as assigned.

Key Requirements

• 7 years of experience in IT operations and systems engineering within a complex, networked enterprise environment, with demonstrated thought leadership and knowledge share.
• Demonstrated experience of managing high-severity incidents to resolution, carrying out root cause analysis, implementing preventative measures and resilience strategies.
• Proven experience supporting end users in a service-oriented, customer-focused role, preferably within a professional services or legal environment.
• Strong working knowledge of enterprise systems, Microsoft Infrastructure (e.g. Windows Infrastructures, SQL, AD, Virtualization,etc), cloud platforms, collaboration tools, and modern endpoint management solutions.
• Hands on experience with modern device management (e.g., Microsoft Intune, Autopilot, conditional access, security baselines).
• Strong understanding of cybersecurity, data privacy, and regulatory requirements relevant to legal services or similarly regulated industries.
• Experience working with global teams, effective in engaging and managing stakeholders offshore, and developing strong relationships.
• Experienced managing global, regional and local third-party vendors, holding them accountable to service delivery.
• Demonstrated a team player attitude, a culture of accountability, reliability and continuous improvement.
• Tenacious in delivering outcome for the business. Takes ownership of issues and projects and drives them to resolution or desired outcome. “Can do” attitude and commitment to continuous learning and applying new knowledge at work.
• ITIL v3 Foundation certification or equivalent operational service management experience.
• Degree required; additional technical education or industry certifications strongly preferred.

Desirable

• Familiarity with emerging cloud technologies (AI workloads, edge computing, quantum cloud services)
• Certifications in either Azure, AWS or GCP

Description Summary

Balyasny Asset Management (BAM) isa diversified global investment firm founded in 2001 by Dmitry Balyasny, Scott Schroeder, and Taylor O'Malley. With over $32 billion in assets undermanagement, BAM employs more than 2,000 people across 23 offices in the U.S. and Canada, Europe, the Middle East, and Asia. The firm’s investment teams span five strategies, including Equities Long/Short, Fixed Income & Macro, Commodities, Multi-Asset Arbitrage, and Systematic. Balyasny’s mission is to deliver to its investors absolute, uncorrelated returns in all market environments.

ROLE OVERVIEW

Are you a software engineer with a passion for technology and a knack for solving complex problems? Join our dynamic team in Singapore as an Engineer, where you'll play a pivotal role in designing, building, testing, deploying, and maintaining our critical trade management system. Our primary development is in Rust, and you'll also work with and support C#/.NET components where appropriate.

We are leveraging Rust to maximize throughput and reliability, minimize memory usage, and ultimately reduce compute and memory costs across our AWS environment (including serverless workloads). You'll work on distributed systems and high-volume processing, collaborating with talented engineers across the globe.

WHAT YOU'LL DO

• Innovate and Enhance: Design and build Rust-based, multithreaded, high-volume trade flow processing systems.

• Interoperate: Integrate with existing C#/.NET services and contribute to those codebases as needed.

• Performance & Cost: Profile and optimize latency, memory usage, and resource footprints to reduce AWS costs.

• Decision Making: Make independent decisions while effectively mitigating risks.

• Ownership Mentality: Take full ownership of all aspects of our trade management systems.

• Fast-Paced Environment: Thrive in a fast-paced setting, balancing second-line support with strategic development responsibilities.

• Global Collaboration: Work closely with engineers in the UK, Poland, New York, and Hong Kong to deliver robust solutions.

WHAT WE'RE LOOKING FOR

• Experience: 5+ years of hands-on experience in a formal enterprise-level development environment.

• Technical Skills:

o Strong expertise in Rust/ JAVA/ C# (async/await, concurrency, memory/ownership model, multi-threaded programming) and solid software design skills.

o Able to use C# and .NET Core to read, support, and contribute to .NET services where needed.

o Proven experience in building connected, service-oriented applications (e.g., REST/gRPC, microservices).

o 5+ years’ experience with enterprise messaging systems (e.g., Kafka, RabbitMQ, SQS/SNS).

o Experience with AWS, including serverless technologies (e.g., Lambda) and an understanding of how performance and memory optimizations translate to cost savings.

• Communication: Excellent verbal and written communication skills, with the ability to explain complex ideas clearly to various audiences.

• DevOps Knowledge: Experience with JIRA, Git, Jenkins, and Octopus Deploy.

PREFERRED EXPERIENCE AND SKILLS

• Agile Development: Familiarity with Agile software development methodologies and best practices.
• Test-Driven Development: Experience with behavior-driven and test-driven development approaches; exposure to Rust testing frameworks such as proptest or quickcheck would be advantageous.
• Full-Stack Development: Working knowledge of modern web and mobile development frameworks, including React.js and Angular.
• Financial Markets Knowledge: Understanding of the FIX protocol and Microsoft SQL Server, along with familiarity with U.S. and international equities, fixed income, and commodity markets.
• Post-Trade Lifecycle: Awareness of post-trade lifecycle processes and related operational workflows.

WHY JOIN US

• Meaningful Impact: Play a key role in building and enhancing critical systems that support our trading operations.
• Career Development: Broaden your exposure to the business and operational aspects of trading and post-trade processing.
• Collaborative Culture: Join a high-performing, supportive team that values innovation, partnership, and continuous improvement.
• Global Connectivity: Work closely with engineering colleagues across the UK, Poland, New York, and Hong Kong.

Role Overview

• Responsible for building, operating, and optimizing technical systems

• Work closely with development teams to ensure product stability, security, and performance

Key Responsibilities

• Deploy, manage, and optimize applications built with Node.js, React.js, and Next.js

• Manage AWS cloud infrastructure and operate containerized applications using Docker

• Design, administer, and optimize databases including MySQL, PostgreSQL, and Redis

• Integrate and manage GitHub Copilot to enhance developer productivity

• Explore and implement Generative AI (GenAI) solutions across systems and applications

• Monitor system performance, troubleshoot issues, and ensure high system availability

• Collaborate with development, QA, and operations teams to streamline workflows

• Propose and apply DevOps and Technical Operations best practices

• Participate in shift rotation and standby duties to support business operations, including:

  • Monitoring systems and responding to incidents outside regular business hours

  • Providing timely responses to urgent alerts or service requests

  • Ensuring smooth handover between shifts and maintaining incident documentation

Requirements

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Minimum 4 years of experience in Technical Operations, DevOps, or Backend Engineering

Technical Skills

• Proficiency in Node.js, React.js, and Next.js

• Hands-on experience with AWS services such as EC2, S3, Lambda, and RDS

• Strong knowledge of Docker and containerized environments

• Experience working with MySQL, PostgreSQL, and Redis

• Familiarity with GitHub Copilot in development workflows

• Exposure to Generative AI (GenAI) tools or projects is an advantage

Other Requirements

• Willingness to support shift rotations and after-hours operational support when required

• Strong problem-solving mindset

• Good communication and teamwork skills

Required Tech Stack Summary

Frontend

• Next.js 14

• React 18

• TypeScript

• Styled Components

• Life.sg React Design System v3

• React Hook Form

• React Leaflet

Backend

• Node.js + TypeScript

• Koa / Express

• MySQL (TypeORM)

• PostgreSQL

• Redis (ioredis)

• OpenSearch

• ActiveMQ

• AWS Services (Lambda, S3, SQS, RDS, ElastiCache)

Deployment

• Docker

• Docker Compose

• Terraform

• AWS

Testing

• Jest

• React Testing Library

• Supertest

• Playwright

• ESLint / Prettier

Accessibility

• Oobee (Accessibility Scanning)

• WCAG 2.1 Compliance

• Life.sg Design System v3

Authentication

• Singpass

• MyInfo Integration

• JWT (APEX Standards)

Build & Tools

• Node.js 22

• npm / lockfiles

• TypeScript

• Webpack

• Rollup

Are you a problem-solver at heart? Do you love getting to the root cause of customer business processing issues and finding ways to avoid them from happening again? At Unit4 Cloud Ops, we're looking for analytical, logical talents like you to join our team and help us build better solutions for our customers. With a structured approach, tools and processes, and the latest analytical and troubleshooting skills, you'll be equipped to solve problems quickly and effectively. You'll also have the opportunity to learn hot skills in the market such as Azure, DevOps, and troubleshooting - ranging from infrastructure, virtualization, operating systems, and the application stack.

Joining Unit4 Cloud Ops means you'll have access to all the resources you need to thrive and develop as a Cloud Ops professional. Our team of experts will mentor and guide you to become the best you can be.

Job Overview

We are seeking a Datacenter Operations Engineer tosupport the smooth operation of mission critical datacenter facilities andphysical infrastructure. This role will be responsible for monitoring facilityconditions, supporting hardware activities, maintaining documentation, andcoordinating on site operational tasks to ensure service continuity.

This is a strong fit for candidates with hands on experiencein datacenter support, facilities monitoring, rack and stack activities, andasset handling.

Key Responsibilities

• Monitor datacenter facility conditions and respond to environmental or infrastructure alerts
• Support operations involving UPS, CRAC units, chillers, fire suppression systems, and leak detection panels
• Perform routine checks and assist in maintaining uptime of critical datacenter infrastructure
• Support rack and stack activities, equipment installation, cable patching, labeling, and structured cable management
• Assist with server provisioning and decommissioning coordination across infrastructure teams
• Maintain rack layouts, asset records, physical documentation, and inventory accuracy
• Support vendor visits, hardware deliveries, and site access coordination within secured environments
• Assist in incident response for facility, hardware, or power related issues
• Support capacity tracking for rack space and floor utilization
• Escalate complex technical or facility related issues to the relevant lead or specialist teams

Requirements

• Diploma, NITEC, Higher NITEC, or Degree in IT, Engineering, or related field
• Experience in datacenter operations, infrastructure support, or facilities related environments
• Basic to good knowledge of UPS, CRAC, cooling systems, fire suppression, and environmental monitoring tools
• Hands on experience with rack and stack, cabling, patching, labeling, and equipment handling
• Familiarity with asset tagging, inventory tracking, and physical infrastructure documentation
• Able to coordinate with vendors, internal teams, and site stakeholders effectively
• Good troubleshooting skills and ability to respond to operational incidents in a structured manner
• Comfortable working in secure datacenter environments and supporting shift or on call coverage where required
• Team player with good communication and documentation skills

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

About the Role:

TEKsystems is seeking an experienced Network Operations Specialist to support a large-scale enterprise environment. This role focuses on maintaining network stability, managing incidents, and supporting critical perimeter security infrastructure across a global network.

You will act as a key point of contact during production incidents, leading triage efforts and ensuring rapid restoration of services while collaborating with cross-functional technical teams.

Key Responsibilities:

• Lead triage and resolution of network-related incidents, with a focus on business-critical outages
• Act as a central coordination point during major incidents and drive resolution efforts across teams
• Monitor network health using tools, dashboards, and logs to identify and respond to issues proactively
• Manage and support perimeter security technologies, including firewalls and intrusion detection/prevention systems
• Provide clear and timely status updates to stakeholders, including senior leadership
• Document incidents, root cause analysis, and resolution steps accurately
• ·Identify risks, vulnerabilities, and areas for service improvement
• ·Ensure adherence to operational standards, governance, and best practices
• ·Maintain up-to-date documentation, runbooks, and knowledge articles
• Support continuous improvement initiatives and automation where applicable

Required Skills & Experience:

• Extensive experience in enterprise network operations or support environments
• Strong background in network security technologies, particularly in perimeter and edge security
• Solid understanding of:

o  Firewall configuration and policy management

o  Network address translation (NAT), high availability, and redundancy concepts

o  Threat detection and prevention technologies

o  Secure network communication and tunnelling protocols

• Good knowledge of core network security principles and best practices for protecting external-facing environments
• Experience supporting a range of network and infrastructure services, such as:

o  Traffic management and load balancing solutions

o  Core network services (e.g. name resolution and IP address management)

o  Secure web access and proxy solutions

o  Data protection and monitoring tools

o  Understanding of encryption, certificates, and secure communications

• Strong problem-solving, analytical, and communication skills
• Ability to work effectively both independently and as part of a team in a fast-paced, high-availability environment

Why Join Us?

• Opportunity to work in a global enterprise environment
• Exposure to cutting-edge network security technologies
• Be part of a high-impact operations team supporting mission-critical systems
• Access to continuous learning and career development opportunities

We regret to inform that only shortlisted candidates will be notified.

EA Number: Venetia Moss , R1980847

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

We are seeking a highly skilled Ops DBA Engineer to join our team. The ideal candidate will have deep expertise in administering and maintaining enterprise-grade databases across multiple platforms, with focus on Oracle, Microsoft SQL Server, and AWS RDS. This role requires a proactive professional who can ensure database reliability, performance, and security while supporting mission-critical applications.

Key Responsibilities

• Manage and maintain Oracle, MSSQL, and MySQL platforms, including Oracle Encryption (TDE) and Hardware Security Module (HSM).
• Oversee database health, performance, and availability; proactively resolve issues before they impact services.
• Perform backups, restoration testing, and disaster recovery planning.
• Apply patches, upgrades, and security fixes in line with change management processes.
• Control user access, roles, and permissions in compliance with security policies.
• Tune queries, indexes, and configurations to maximize performance.
• Collaborate with application teams on schema changes, deployments, and troubleshooting.
• Maintain comprehensive records of configurations and procedures.
• Resolve database incidents within defined SLA timeframes.

Job requirement

• Bachelor’s degree in Computer Science or equivalent.
• Minimum 6 years of professional experience in database administration.
• Proven expertise in:Oracle RAC & RMAN backup/recoveryMicrosoft SQL Server administrationAWS RDS management

• Good analytical and problem-solving skills.
• Ability to work under pressure and meet tight deadlines.
• Excellent communication and collaboration skills.
• Commitment to maintaining high standards of database security and compliance.

Job Overview
We are seeking a proactive Network Operations Centre Engineer to support 24x7 managed services operations. This role serves as the first point of contact for clients and vendors, responsible for monitoring alerts, managing service tickets, and ensuring timely incident resolution in accordance with agreed service levels.

The ideal candidate is disciplined, client-focused, and confident in working within structured processes in a high-availability environment.

Key Responsibilities

Incident & Ticket Management

• Receive, log, validate, and diagnose client incidents and service requests
• Monitor alerts, mailbox queues, calls, and chat requests
• Perform first-level troubleshooting and provide first-call resolution where possible
• Escalate issues appropriately based on defined escalation matrix

Service Delivery & SLA Management

• Manage tickets in line with established SLAs and operating procedures
• Provide timely status updates to clients on open incidents
• Coordinate with resolver groups and internal teams to ensure resolution timelines are met

Process & Continuous Improvement

• Identify gaps in knowledge articles, SOPs, and workflows
• Recommend improvements to enhance operational efficiency
• Maintain documentation accuracy within service management tools

Client Engagement

• Maintain professional communication with clients and vendors
• Ensure high levels of service quality and customer satisfaction

Requirements

Technical Knowledge

• Familiarity with ITIL concepts and service management practices
• Basic understanding of networking technologies such as WAN, LAN, WLAN
• Exposure to Security, Cloud, Collaboration, or Video Conferencing technologies is advantageous

Skills & Attributes

• Methodical and structured approach to troubleshooting
• Strong communication skills, both verbal and written
• Able to work in a 24x7 shift roster environment
• Good judgment in issue escalation
• Detail-oriented and customer-focused team player

Qualifications

• Technical Diploma or equivalent qualification in IT or related discipline
• ITIL v4 Foundation certification mandatory
• CompTIA A+ certification required

Experience

• Prior experience in a NOC, helpdesk, or technology call center environment preferred

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

HR Systems Operations & Support Engineer

Job Overview

We are seeking a proactive and detail-oriented Senior Engineer to support operations and maintenance activities for an enterprise Human Resource (HR) system supporting large-scale HR administration and management processes. The role involves ensuring system availability, compliance, incident management, change implementation, and coordination with multiple stakeholders and vendors.

The ideal candidate should have strong experience in IT operations support, system compliance, incident management, and enterprise application environments.

Key Responsibilities

Operations & Maintenance (O&S)

• Ensure smooth operations of existing HR systems and successful implementation of software and hardware upgrades.
• Coordinate and work closely with internal teams, contractors, service providers, and third parties to deliver project activities.
• Monitor systems to ensure adherence to applicable IT standards, policies, and directives.
• Perform IT compliance activities including:

- Log reviews
- Account and access rights reviews

- Compliance reporting

• Support and coordinate system audit activities.
• Maintain development, configuration, and technical documentation according to quality standards.
• Manage Vulnerability Assessment (VA) activities and coordinate remediation efforts.
• Provide regular project status reporting.
• Manage remediation, retirement, and disposal of obsolete system components.
• Support experimentation, research, testing, and evaluation initiatives.

Incident Management

• Manage and resolve system support issues and defects.
• Respond to incidents and problem reports within stipulated Service Level Agreements (SLAs).
• Lead investigations and coordinate with stakeholders for issue resolution, including cross-system incidents.
• Provide timely incident updates to management and stakeholders.
• Prepare consolidated incident summaries and reports.
• Perform defect trend analysis to identify and address recurring issues.
• Coordinate resources to ensure timely closure of incidents and service requests.

Change Request Management

• Propose continuous improvement initiatives to strengthen compliance, cybersecurity posture, and operational efficiency.
• Conduct requirements gathering sessions with end users.
• Manage implementation of system changes and enhancements.
• Plan and coordinate deployment activities, including setup, testing, data collection, issue escalation, and resolution.
• Work with system integrators to ensure successful integration of solution components.
• Oversee acceptance testing and verify solutions meet business and technical requirements.
• Support stakeholder communications and change management activities.
• Prepare and obtain approvals for change implementation activities.

Contract & Vendor Coordination

• Track and manage contract milestones within project scope.
• Coordinate handover and takeover activities with outgoing and incoming vendors/contractors.
• Support planning and coordination of operations and support-related purchases.

Mandatory Requirements

• Minimum 3 years of working experience in Information Technology.
• Experience in enterprise application support and operations.
• Strong understanding of incident management and change management processes.
• Experience coordinating with multiple stakeholders, vendors, and support teams.
• Good analytical, troubleshooting, and communication skills.

Preferred / Advantageous Skills

• Experience in IT audit and compliance activities.
• Familiarity with IM8 or equivalent ICT/security policies.
• Knowledge or experience in SAP HCM ERP systems.
• Experience in vulnerability management and remediation activities.
• Experience supporting large-scale enterprise HR systems.

Preferred Attributes

• Strong organizational and documentation skills.
• Ability to work independently and manage multiple priorities.
• Strong stakeholder management and coordination capabilities.
• Proactive mindset with focus on continuous improvement and operational excellence.

Other Information

• Employment type: Permanent
• Location: Central Region, Singapore
• Working Hours: 8:30AM to 6:00PM (Mon-Fri)
• Salary: $6,000 - $9,000 max up to $10,000
• Working Arrangement: Full Onsite

EA 20S0237

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You will be responsible for optimizing supply to demand request as well as developing and improving the performance levels of the overall FE probe network, working with various internal and external groups to improve overall FE output performance, and meeting the output commitment on time. You will be facilitating on the rolling out of key indices to Micron executives highlighting issues and mitigation plan. You will be responsible to audit and improve process efficiency and incorporate automation process into metric updates.

• Establish and standardize network probe metrics for Die Mix attainment & operations efficiency. BIC metrics benchmarking and BKM deployment across network to drive standardization.

• Establish probe card and tester BP for capacity optimization, allocation, methodology to drive cross-site & cross-platform fungibility. ​

• Drive probe flex alignment with Global Supply Chain team and Central Probe Planning to meet die mix variability

• Drive die mix optimization, probe card swap process, audit and maximize vendor capacity/allocation to meet network needs

• Collaborate with SMAI on automation to ensure consistency and sustainability​

• Systemization of probe business processes and audit sites on compliance.

• Synchronization of Die Mix processes with Probe Planning process​

• Synchronization of Probe Long Term Planning with Short Term Planning ​

• Synchronization of IE Planning with operations process (POR-MOR gaps), establish Plan-Do-Check-Act (PDCA) process and feedback loop

Requirements :

• Bachelor's degree in Industrial System Engineering, Electrical and Electronics Engineering, Mechanical Engineering or Aerospace Engineering

• 3-5 years of experience in Probe Planning/Probe Manufacturing/Inventory Control/Production Planning/Line Management

• Proficiency in data analytics tools (e.g. Python, SQL or Tableau) to perform detailed analysis and provide metrics visibility

• Able to analyze line performance and provide line direction through concept of Line Management and Inventory Management to meet business plan.

• Proven ability to make decisions, multi-task, and troubleshoot problems and address root causes.

• Proven ability to build consensus in cross-functional groups

• Fluent in the basic concept of weekly wafer starts and wafer outs business process is a good to have.

Job Responsibilities:

• Plan and undertake scheduled preventive maintenance tasks.
• Develop and enhancement of Preventive Maintenance equipment checklists for Enterprise Network and UPS System.
• Perform the preventive maintenance by following PM checklist for functional checks, health checks at Clients’ premises.
• Perform basic equipment break-fix during preventive maintenance windows when required.
• Carry out basic troubleshooting, minor repair for IT enterprise products.
• Prepare preventive maintenance documentation for submission.
• Record and report equipment failure discovered during the preventive maintenance cycle.
• Provide maintenance and support for Customers' Enterprise IT Network Services.
• Perform break-fix which include troubleshooting and problem identification for any network services.
• Develop test cases and conduct proof of concept tests on new software and hardware prior to upgrade/deployment.
• Perform the role of Project Lead / Coordinator in project management for small to medium size projects or Service Requests.
• Work closely with Service Delivery Manager to fulfil deliverables, service report and operational request.
• Establish TAC cases with the principal vendor for complex problem until resolution.

Job Requirements:

• Good technical skills in engineering, computer and IT systems, and preferably in network. Preferably with good knowledge in any of the following areas:
• Enterprise Network products/solutions: Cisco/Alcatel Switches/routers, wireless link controller, etc.
• Network Monitoring: SolarWinds, Cisco Prime Infras, Alcatel Omni-Vista.
• Network Appliances based: Microsemi NTP Server, F5.Knowledge in ITIL processes and framework.
• CCNA / CCNP highly preferred
• Ability to engage external stakeholders to resolve site issues.
• Highly motivated and self-driven to complete assigned tasks with limited resources and tight schedule.
• Able to handle complex technical challenges and different groups of users and external vendors.
• At least 3 years of experience with successful track record in maintaining large scale IT infrastructure for Government related agencies.
• Excellent communication and interpersonal skills, with the ability to work well at all levels.
• Able to work flexible hours especially during after-office hour for scheduled maintenance windows, if required.
• Possess strong analytical skills with positive attitude.
• Required to have minimum 3 – 5 years of hands-on network technical support experience in SI Environment.
• Hands-on Experience working with LAN/WAN/WLAN which include
• Cisco Wireless, Routers, Catalyst and Nexus Switches, Firepower, IPS/IDS, ISE, ASA, ESA, WSA, SMA
• Alcatel Wireless and Omni Switch
• Arista Switches and Cloudvision
• Fortinet, Checkpoint and Palo Alto Firewalls
• SolarWinds NPM/NCM/NTA, F5 LTM and Aruba ClearPass

• Fast-paced environment
• Proven analytical and problem-solving abilities.
• Highly self-motivated and directed, with keen attention to detail.
• Experience working in a team-oriented, collaborative environment.
• Good communication and writing skills.
• Strong customer service orientation.
• Able to work in 24 x 7 standby duties

Work location: Jurong East

We are seeking a proactive and detail-oriented Senior/Operations Executive to support the smooth day-to-day operations of our Home. Working closely with the Operations Manager, you will coordinate with internal departments and external partners to ensure a safe, efficient, and well-maintained environment for our residents and staff.

Key Responsibilities:

(a)Operations & Coordination

• Work with the Operations Manager to coordinate operational matters across departments and with external stakeholders.

• Support daily operational needs of residents and the organisation to ensure seamless service delivery.

(b)Building Maintenance & Facilities Management

• Plan, implement, and oversee preventive maintenance programmes for all facilities, equipment, and systems.

• Schedule and monitor maintenance activities to ensure optimal efficiency, safety, and asset lifespan.

• Track warranties, service schedules, and condition of facilities and equipment.

(c)Vendor & Contract Management

• Manage external vendors and service providers (e.g. pest control, food suppliers, contractors).

• Supervise vendor works to ensure compliance with contractual requirements and health & safety regulations.

• Conduct regular inspections to maintain high standards in maintenance, cleanliness, and food services.

• Monitor contract expiry and renewals, source quotations, and prepare vendor evaluations.

(d)Safety, Security & Workplace Health

• Assist in executing workplace safety, fire safety, and WSH plans.

• Support compliance with relevant safety regulations and organisational policies.

(e)Reporting & Administrative Support

• Prepare operational statistics, reports, and documentation.

• Support contract management and generate monthly reports to monitor expenses, performance, and service quality.

• Contribute to continuous improvement initiatives through data tracking and analysis.

(f)Technology & Continuous Improvement

• Manage IT-related matters and liaise with HQ.

• Identify areas for operational improvement and support innovation initiatives.

• Work with the Operations Manager to resolve operational issues and enhance efficiency.

(g)Other Duties

• Perform other duties as assigned.
• Be prepared to support activities or events outside normal working hours when required.

Job Requirements

• Diploma or Degree in Building Management, Estates Management, Engineering, or equivalent.

• Minimum 2 years’ experience in operations or facilities management (healthcare setting preferred).

• Experience in a healthcare or eldercare environment is an advantage.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Strong interpersonal, communication, and organisational skills.

• Good command of spoken and written English.

• Able to work independently and collaboratively in a team.

• Meticulous, proactive, and solution-oriented.