Total 4,098 it specialist job vacancies in Hong Kong

MerchantSpring is a SaaS analytics and reporting company that helps agencies, investors, brands, and vendors manage and scale their performance across a wide range of e-commerce and marketplace channels. We provide a single source of truth for marketplace reporting and help our clients drive growth through data, automation, insights, and expert client support.

As a Technical Support Specialist, you will serve as the bridge between Client Success and Engineering, owning the investigation and management of complex technical issues, data discrepancies, integrations, and platform-related concerns.

You will work closely with frontline Client Success Agents, Relationship Managers, Product, and Engineering teams to ensure issues are accurately diagnosed, properly documented, and efficiently resolved. This role is well suited to someone who enjoys diving deep into platform behavior, connecting technical details to business outcomes, and serving as a trusted point of escalation for advanced support needs.

This role is not a software engineering position but requires strong technical troubleshooting, analytical thinking, and problem-solving capabilities. Your success will be measured by your ability to improve escalation quality, reduce investigation times, increase first-time resolution accuracy, and improve the overall technical support experience for clients.

Responsibilities

Technical Investigations

• Investigate complex platform issues and client-reported discrepancies.
• Perform root-cause analysis across marketplace, platform, and data-related issues.
• Validate bugs before escalation and reproduce reported issues where possible.
• Identify recurring technical problems and patterns.

Escalation Management

• Act as the primary escalation point for advanced support issues.
• Improve the quality and completeness of Jira tickets submitted to Engineering.
• Ensure escalations include clear evidence, reproduction steps, and business impact.
• Track escalated issues through resolution.
• Communicate findings to clients and internal teams.

Technical Enablement

• Provide technical guidance to frontline Client Success Agents and improve internal technical knowledge in the team.
• Develop troubleshooting frameworks and investigation guides.
• Help reduce unnecessary engineering escalations

Cross-Functional Collaboration

• Work closely with Product and Engineering teams.
• Participate in bug triage and technical review discussions where required.
• Provide visibility into recurring technical pain points affecting clients.
• Assist with testing and validation of bug fixes when required.

Process Improvement

• Identify opportunities to improve technical support workflows.
• Contribute to internal technical documentation.
• Assist in creating proactive monitoring and investigation processes.
• Recommend improvements to support tooling and escalation frameworks.

Key Success Metrics

• Investigation Quality: 95%+ escalation acceptance rate by Engineering
• Team Enablement: Measurable reduction in frontline support time spent on technical investigations; creation and maintenance of technical troubleshooting resources.
• Client Experience: Improved technical support CSAT, reduced time-to-resolution for technical issues, improved communication quality throughout investigations

Qualifications

• 3+ years of experience in SaaS technical support, technical customer success, implementation support, or a similar technical client-facing role.
• Hands-on experience troubleshooting integrations, APIs, data issues, or other technical platform problems.
• Comfortable working with Intercom or similar ticketing systems.
• Ability to clearly communicate technical concepts to non-technical audiences.
• Strong written documentation skills for technical support work and great attention to detail.
• Experience within eCommerce, marketplaces, digital commerce, retail media, or SaaS environments
• Standard business hours aligned closely to Melbourne time zones with flexibility to support global client investigations where required.
• Participation in cross-functional meetings with Client Success, Product and Engineering teams.

Preferred Qualifications

• Working knowledge with Jira, SQL, API troubleshooting, data analytics or BI platforms.
• Experience with Amazon Seller Central, Vendor Central, Walmart, Shopify, or similar e-commerce platforms.
• Exposure to software development lifecycles.

Why Join MerchantSpring

•  Play a critical role in helping clients trust and succeed with the MerchantSpring platform.
• Support an international client base as a key contributor in our growing Client Success team.
• Develop your customer success, troubleshooting, platform expertise, and SaaS support skills while building a best-in-class client experience.
• Solve complex problems, influence product improvements, and help build a scalable technical support function.
• Be the voice clients trust. Your work directly shapes how brands, agencies, and sellers succeed on the marketplaces that power their business.
• Fully remote role with standard working hours aligned to your timezone, and flexibility to support global client needs where required.
• Receive regular training, knowledge-sharing, and be part of a team culture that values continuous improvement.

About GlobalFoundries 

GlobalFoundries isa leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com. 

Job Summary

The role is accountable for defining and driving enterprise strategy, platform governance, and system performance across GlobalFoundries IT. This role provides thought leadership, monitoring, and automation capabilities, ensuring scalable, standardized solutions that align with business priorities. The position operates at a high level of autonomy, influencing senior stakeholders and leading cross-functional transformation initiatives.

Responsibilities

• Own and drive enterprise performance and reliability of IT systems, including infrastructure, applications, network, and monitoring platforms, ensuring proactive issue detection and resolution
• Define, standardize, and govern processes across the lifecycle, ensuring alignment with best practices and global consistency
• Lead the design and integration of monitoring tools to enable automated event management, predictive alerting, and improved service resilience
• Architect and implement scalable automation solutions leveraging tools to enhance operational efficiency and reduce manual effort
• Drive Lean Six Sigma initiatives, including enterprise gap analysis, process definition, and value stream optimization to eliminate waste and improve effectiveness
• Provide governance and technical leadership, including application architecture, customization, workflow design, and release management
• Oversee end-to-end testing strategy (UAT, regression, post-release), ensuring quality, stability, and minimal business disruption
• Lead enterprise event and incident management transformation, ensuring timely response, root cause resolution, and minimized downtime for critical business systems
• Establish standards and oversight for system deployment, including OS installation, SOE image management, and enterprise configuration practices

Leadership & Impact

• Serve as a recognized SME and trusted advisor to senior leadership on strategy, platform capabilities, and digital transformation initiatives
• Lead complex, cross-functional programs and influence stakeholders across IT, Manufacturing, and Engineering organizations
• Build and develop organizational capability by mentoring team members and driving technical and functional excellence
• Translate strategic priorities into execution roadmaps, ensuring disciplined delivery and measurable business outcomes

Required Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Computer Applications, or related field
• 10+ years of relevant experience in IT business analysis, ITSM, or enterprise systems
• Demonstrated experience leading large-scale initiatives, platform governance, and cross-functional transformation
• Experience with Lean Six Sigma and RCA methodologies

GlobalFoundries is an equal opportunity employer, cultivating a diverse and inclusive workforce. We believe having a multicultural workplace enhances productivity, efficiency and innovation whilst our employees feel truly respected, valued and heard. 

Asan affirmative employer, all qualified applicants are considered for employment regardless of age, ethnicity, marital status, citizenship, race, religion, political affiliation, gender, sexual orientation and medical and/or physical abilities. 

All offers of employment with GlobalFoundries are conditioned upon the successful completion of background checks, medical screenings as applicable and subject to the respective local laws and regulations. 

Job scopes

• Understand Client’s business processes and work with users to design and develop an end-to-end solution
• Provide advice and assistance to business users in the effective use of application system and information technology
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule
• Design solutions that are of quality and functional to ensure a good user experience
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture
• Produce technical documentation for application systems.

Job requirements

• Bachelor’s degree in Computer Science or a related discipline
• At least 5 years’ experience in application development using web technologies, object-oriented programming, SQL, Java, and JavaScript
• Experience with technologies supporting CI/CD, such as BitBucket
• Proficiency in Java, JavaScript, SQL, Angular, and Elastic DSL
• Great attitude — motivated, driven, and committed to bringing out the best in the team
• Team player who collaborates effectively, while being autonomous and taking ownership of tasks
• Keen interest in IT, programming, and system design
• Good understanding of the software development lifecycle (SDLC)

Interested candidates may send in their resume and cover letter directly to hibah.bakhtavar@manpower.com.sg

Hibah Bakhtavar | EA License No. 02C3423 | Personnel Registration No. R21103109

Job scopes

• Understand Client’s business processes and work with users to design and develop an end-to-end solution
• Provide advice and assistance to business users in the effective use of application system and information technology
• Manage the development of the application system and ensure the project is implemented within budget and according to schedule
• Design solutions that are of quality and functional to ensure a good user experience
• Monitors the performance of the application and work with relevant stakeholders to troubleshoot any issues surfaced in the production environment
• Work closely with various technical, solution and information architects to ensure the application developed is robust and align with the Enterprise Architecture
• Produce technical documentation for application systems.

Job requirements

• Bachelor’s degree in Computer Science or a related discipline
• At least 5 years’ experience in application development using web technologies, object-oriented programming, SQL, Java, and JavaScript
• Experience with technologies supporting CI/CD, such as BitBucket
• Proficiency in Java, JavaScript, SQL, Angular, and Elastic DSL
• Great attitude — motivated, driven, and committed to bringing out the best in the team
• Team player who collaborates effectively, while being autonomous and taking ownership of tasks
• Keen interest in IT, programming, and system design
• Good understanding of the software development lifecycle (SDLC)

Thankyou for your interest!

We respect your privacy andall communication will be treated with confidentiality. If you wish to knowmore about this position or explore other roles, please prepare your updatedprofile and get in touch with our consultant at  cristina.malijan@manpower.com.sg

CristinaMalabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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Role Overview

We are seeking an IT Project Manager to lead enterprise network infrastructure projects across LAN, WAN, Wireless, Data Centre, Cloud Connectivity, and Network Security environments. The role involves managing end-to-end project delivery while working closely with technical teams to support network design, implementation, migration, and optimization initiatives.

Key Responsibilities

• Manage end-to-end delivery of network infrastructure projects, ensuring scope, timeline, budget, and quality objectives are met.

• Coordinate with stakeholders, vendors, and technical teams throughout the project lifecycle.

• Support the design, implementation, and optimization of enterprise network solutions across LAN, WAN, SD-WAN, Wireless, Data Centre, and Cloud environments.

• Coordinate network migrations, upgrades, refreshes, and deployment activities.

• Manage project risks, issues, dependencies, and escalation processes.

• Ensure compliance with security, governance, and operational standards.

• Oversee vendor management, procurement activities, and service delivery performance.

• Prepare project plans, status reports, and project documentation.

• Collaborate with infrastructure, cloud, cybersecurity, and application teams to ensure successful project execution.

Requirements

• Degree in Information Technology, Computer Science, Engineering, or a related field.

• At least 6 years of experience in IT Infrastructure, Network Engineering, or Project Management roles.

• Experience managing infrastructure or network-related projects.

• Knowledge of:

  • Cisco Routing & Switching

  • WAN / SD-WAN

  • Wireless Networks

  • Firewalls (Palo Alto, Fortinet, Check Point, Cisco)

  • Load Balancers (F5)

  • VPN, DNS, DHCP, TCP/IP

  • Data Centre and Cloud Networking (AWS/Azure)

• Strong understanding of network architecture, troubleshooting, and infrastructure operations.

• Experience managing stakeholders, vendors, and cross-functional teams.

• Strong communication, planning, and stakeholder management skills.

Preferred Qualifications

• PMP, PRINCE2, or equivalent Project Management certification.

• Relevant networking certifications (e.g. CCNP, CCIE) will be an advantage.

• Experience delivering network infrastructure projects in enterprise environments will be an advantage.

• Knowledge of ITIL processes and service management practices will be an advantage.

Are you passionate about science and technology?

Do you enjoy working with laboratory instruments, engaging with customers, and helping researchers and industry professionals find the right solutions? If so, we would love to hear from you!

We are seeking a highly motivated Sales Specialist to join our Physical Science team. This is an exciting opportunity to work with cutting-edge scientific instruments and collaborate with researchers, laboratories, universities, and industrial customers across various sectors.

What You'll Be Doing

• Provide technical and product support for scientific and laboratory equipment within the Physical Science portfolio.

• Conduct product demonstrations, presentations, and training sessions for customers.

• Understand customer requirements and recommend suitable solutions to meet their research, testing, and analytical needs.

• Support the sales team in developing business opportunities and achieving sales objectives.

• Build and maintain strong relationships with customers, including research institutes, universities, government agencies, and industrial laboratories.

• Stay updated on industry trends, emerging technologies, and competitor activities.

• Work closely with principals and internal teams to ensure excellent customer experience and project execution.

What We're Looking For

• Bachelor's Degree in Physics, Chemistry, Materials Science, Engineering, or other related Physical Science disciplines.

• Strong interest in scientific instrumentation and laboratory technologies.

• Excellent communication and presentation skills.

• Customer-oriented with a passion for problem-solving.

• Ability to work independently and collaboratively within a team.

• Prior experience in scientific sales, application support, laboratory operations, or technical support will be an added advantage.

Why Join Us?

Work with innovative scientific technologies and world-renowned laboratory equipment.

Exposure to leading research institutions, universities, and industrial laboratories.

Continuous learning and professional development opportunities.

Collaborative and supportive work environment.

Strong career progression pathway in technical sales, product management, and scientific applications.

Make a meaningful impact by helping scientists, researchers, and engineers advance discovery and innovation.

If you are passionate about science and enjoy bridging technology with customer solutions, we invite you to join us and be part of a team that drives scientific excellence and innovation.

EA License No: 13C6305

Reg. No.: R1981808/JULIE RODRIGUES LUBRIN

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Company Description Otium Asia Pte Ltd is a Singapore-based recruitment agency specializing in candidate placements for Private Banks, Family Offices, External Asset Management Companies, Non-Bank FIs. Our client for this role is a reputable Family Office headquartered in Singapore and Hong Kong.

Role Description The Junior Product Risk &Operational Specialist is a full-time, on-site role based in Singapore. The hiring company is seeking for a detail-oriented and analytical Junior Product and Operational Risk Specialist to support their risk management framework. This role will involve identifying, assessing, and mitigating product and operational risks across the organization. The successful candidate will work closely with cross-functional teams to ensure regulatory compliance, develop risk controls, and support continuous improvement.

Qualifications

• Bachelor's degree in Finance, Risk Management, Business, or a related field.
• 1-3 years of experience in trade/middle office support, risk management or a related field.
• Basic understanding of risk management methodologies.
• Experience in financial services, banking, fintech, or related industries.
• Familiarity with risk management frameworks such as GDPR, COSO, Basel, or ISO 31000.

Key Responsibilities

• Assist in the identification, assessment and monitoring of product & operational risks.
• Support the development and implementation of risk control measures to mitigate identified risks.
• Conduct risk assessments on new and existing products, services and processes.
• Assist in maintaining risk registers and documentation for compliance and reporting purposes.
• Monitor and analyze key risk indicators (KRIs) to ensure timely identification of potential risks.
• Collaborate with internal stakeholders to ensure adherence to risk management policies and procedures.
• Assist in preparing risk reports and presentations for senior management.
• Participate in risk awareness training and initiatives across the organization.
• Contribute to the continuous improvement of risk management frameworks and methodologies.
• Assist in overhauling product due diligence process and product risk rating mechanism.
• Assist in revamping sales suitability assessment framework.
• Assist in-redesigning customer-rick roting questionnaire-and-mechanism
• Support the cash transaction monitor process.
• Conduct daily post trade check processes for all accounts.
• Coordinate bi-annual portfolio review processes for all Relationship Managers and CIO/CEO.
• Coordinate with all offices to update their BCP documents and to conduct call tree exercise and drill.

Skills and Competencies

• Strong analytical and problem-solving skills with keen attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk management tools is a plus.
• Ability to multitask and prioritize tasks in a fast-paced environment. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and risk assessment tools.

• Investigate, troubleshoot and resolve IT-related issues involving operating systems, software, hardware, networks, printers and scanners.
• Assist in the setup, configuration, maintenance, and troubleshooting of office IT infrastructure including LAN, internet connectivity, routers, switches, wireless access points and NAS system.
• Install, configure, and maintain end-user equipment such as desktops, laptops, monitors and peripherals.
• Assist HR with IT onboarding and offboarding, including granting system access, conducting induction for new hires, and preparing devices.
• Ensure IT security and data privacy practices are followed, including antivirus updates, access controls, and basic security checks.
• Liaise with external IT vendors and service providers for issue escalation, maintenance, and IT-related projects.
• Maintain accurate IT asset tracking, including hardware inventory, software licenses, and equipment lifecycle records.
• Document IT procedures, system configurations, troubleshooting steps, and infrastructure changes.
• Assist the team with ad-hoc IT tasks, projects, and improvements as required.

Role: IT Project Manager Network

JD:
1. Degree in Computer Engineering, Information Systems, Computer Science or equivalent.

2. Minimum 5 years of working experience involving LAN/WAN, Wireless, Firewall, IPS, MPLS, IPv6, routing protocols, VPN and related network technologies.

3. Experience in the planning and management of network cabling projects and installation of wireless Access Points.

4. Should hold relevant industry certifications such as CCNP and PMP

5. Provide the number of Cloud network Infra projects handled.

6. Desirable to have experience in Public Cloud platforms, especially AWS.

7. Good knowledge of network products / solutions available in the industry, preferably with hands-on experience.

8. Good command of English and communication skills (writing and speaking).

9. Strong interpersonal skills and team-work qualities.

Key Requirements:

• IT Network Project Manager (Senior Consultant level)

• Experience managing Network Infrastructure projects across On-Premises and Cloud environments

• Strong knowledge of LAN/WAN, Wireless, Firewall, IPS, MPLS, IPv6, Routing Protocols and VPN technologies

• Experience in network cabling projects and wireless access point deployments

• Public Cloud experience (AWS preferred)

• PMP certification preferred

• CCNP certification preferred

• Government sector experience preferred but not mandatory

• Candidate must be able to clear minimum Cat 2 Security Clearance

Summary

The role is responsible for ensuring market access and market continuity by executing product registrations and maintaining regulatory compliance in Singapore and Export Markets.

Responsibilities

• Ensure regulatory compliance in Singapore and the Export Markets.

• Compile registration dossiers for new product registrations or change notifications according to the regulatory plan and local regulatory requirements.

• Submit product registrations or change notifications to the relevant regulatory authorities and obtain approvals in a timely manner.

• Submit license renewals on time.

• Assess the impact of changes initiated by the Product Owner and work closely with the supply chain, manufacturing, and commercial teams to ensure no disruption to supply.

• Provide internal stakeholders with regular updates throughout the registration process.

• Monitor changes in the regulatory environment and formulate appropriate company responses to such changes.

• Report Field Safety Corrective Actions and Adverse Events to the relevant authority.

• Maintain regulatory databases and systems.

Requirements

Education

• Bachelor’s degree in any Engineering or Science-related discipline.

Experience

• 1–2 years of Regulatory Affairs (RA) working experience.

Competencies

• Working knowledge of the regulatory controls governing medical devices in Singapore and Developing Markets.

Skills

• Good verbal and written communication skills.

• Keen to learn.

• Meticulous and detail-oriented.

• Effective interpersonal skills with the ability to build relationships with internal and external stakeholders.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

Seeking a Communications & Content Specialist to support the Singapore Communications team in delivering impactful internal and external communications initiatives.This role focuses on content creation, multimedia production, event coordination, media monitoring, and governance compliance, ensuring alignment with global communications standards and processes.

Location: Changi

Contract: 12 months

Communications & Content Development

• Develop high-quality communication materials, including presentations, memos, fact sheets, and leadership communications for internal and external audiences.

• Create engaging multimedia content, including videos, digital assets, and social media content.

• Manage and maintain internal communication channels such as intranet platforms, newsletters, and employee communications.

• Support strategic communications projects and campaigns.

Media Monitoring & Reporting

• Monitor and analyse media coverage, industry trends, and stakeholder sentiment.

• Support media relations activities and manage external monitoring vendors.

• Prepare reports and insights to support communications planning and decision-making.

Event Management & Coordination

• Coordinate logistics and administrative support for leadership visits, town halls, campaigns, and employee engagement events.

• Manage end-to-end event execution, including content development, creative design, vendor coordination, and on-site support.

• Collaborate with internal and external partners to ensure successful delivery of communications initiatives.

Governance & Operations

• Ensure compliance with communications governance, approval, and audit requirements.

• Maintain accurate documentation and records.

• Support regular and ad hoc reporting requirements.

Multimedia creation

• Managed end-to-end content creation for marketing and communications campaigns, including concept development, copywriting, graphic design, video editing, subtitling, and post-production of social media and event content across digital and owned channels using Adobe Creative Suite, Canva, and CapCut.

PERSOL Singapore Pte Ltd • UEN No. 200007268E • EA License No. 01C4394 •EA Registration No. R21103542 (Ling Kai Jin)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Our client, an established data services company in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them in this journey as a:

Home Automation Specialist

Smart Home Engineering (Main):

· Design, develop, and implement smart home systems, including automation, security, lighting, and energy management solutions

· Conduct site assessments to determine customer needs and provide tailored smart home solutions

· Troubleshoot and resolve technical issues related to smart home systems

· Collaborate with product development teams to enhance and improve smart home technologies

· Ensure compliance with industry standards and safety regulations in all installations and designs

Sales & Marketing Assistance (Minor):

· Assist the sales team with technical expertise during client meetings, presentations, and product demonstrations

· Prepare detailed proposals and quotations based on customer requirements

· Provide post-sales support to ensure customer satisfaction and address any technical concerns

· Work closely with the marketing team to provide technical content for promotional materials, brochures, and online content

· Participate in marketing events, trade shows, and product launches as a technical representative

· Stay updated with the latest trends and advancements in smart home technology to contribute ideas for marketing campaigns

Requirements:

· Diploma/Bachelor's degree in Electrical Engineering, Computer Science, or a related field

· Familiarity with IoT protocols and communication standards

· Knowledge of hardware design and embedded systems

· Self-motivated with a strong ability to work independently and as part of a team

· Excellent problem-solving and analytical skills

· Strong communication and interpersonal skills

· Understanding sales and marketing principles will be an added advantage

· Experience in customer-facing roles will be an added advantage

· Familiarity with digital marketing tools and platforms will be an added advantage

Please submit your updated and comprehensive CV to:

gracehrsolutions.andrew@gmail.com

for a P&C discussion.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Patricia Poh | CEI No: R1988708 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Roles and Responsibilities

• Implement AI solutions for APAC use cases to improve operational efficiency.
• Collaborate with cross-functional teams to ensure smooth AI adoption.
• Train team members on AI projects and drive continuous improvement initiatives.
• Develop and maintain dashboards for key performance indicators.
• Coordinate with IT and logistics teams to implement new digital tools.
• Ensure compliance with all regulatory requirements.
• Provide regular updates and insights to management.
• Troubleshoot and resolve technical challenges proactively.
• Support process automation projects to drive efficiency.
• Champion a culture of innovation and excellence within the organization.
• Work with APAC stakeholders to complete AI charters for APAC use cases.

Requirements

• At least 2 years of relevant experience
• Strong problem-solving and troubleshooting capabilities
• Able to manage both support and project execution effectively
• Service-oriented mindset with good stakeholder communication
• Organized, proactive, and able to work independently
• Experience in providing digital solutions.
• Familiarity with working with AI tools.
• Experience supporting production analytics environments

Kafka Cluster Management & Support

• Monitor, maintain, and optimise existing Kafka clusters to ensure high availability and performance
• Troubleshoot and resolve Kafka-related issues in production and non-production environments
• Perform regular health checks, capacity planning, and performance tuning of Kafka infrastructure
• Implement and maintain Kafka security configurations and access controls
• Support incident management and provide timely resolution for Kafka-related incidents

Development & Enhancement

• Develop and enhance Kafka-based applications using Java
• Design and implement Kafka producers, consumers, and stream processing applications
• Write clean, maintainable, and well-documented code following best practices
• Collaborate with development teams to integrate Kafka solutions into existing applications
• Conduct code reviews and ensure adherence to coding standards
• Implement monitoring and alerting solutions for Kafka applications

Continuous Improvement

• Identify opportunities for automation and process improvements
• Stay updated with latest Kafka features and industry best practices
• Contribute to technical documentation and knowledge sharing
• Participate in capacity planning and infrastructure scaling activities

Technical Skills

• Kafka Expertise: Strong hands-on experience with Apache/ Confluent Kafka, including:

• Kafka cluster setup, configuration, and administration & Kafka topics, partitions, replication, and consumer groups

  Kafka Connect and Kafka Streams

  Performance tuning and troubleshooting

• Java Development: Proficient in Java programming with:

• Strong understanding of Java fundamentals and object-oriented programming

  Experience with Kafka Java client libraries

  Knowledge of multithreading and concurrent programming

  Familiarity with build tools (Maven/Gradle)

• Additional Technical Knowledge:

• Experience with message serialisation formats (like, JSON)

  Understanding of distributed systems and microservices architecture

  Knowledge of monitoring tools (Prometheus, Grafana, or similar)

  Familiarity with version control systems (Git)

  Experience with CI/CD pipelines is a plus

Professional Experience

• Minimum 3-5 years of hands-on experience with Apache Kafka
• Proven track record in both development and support roles
• Experience in production support and incident management
• Background in maintaining mission-critical systems

IT EUC Engineer (L2/L3 – EUC & Network Support)

Position Overview

This role is responsible for end-to-end EUC engineering and operational support within a managed services environment, with additional responsibility for network troubleshooting and infrastructure support. The engineer is expected to operate at L2/L3 level, handling escalations, performing root cause analysis, and ensuring SLA-driven service delivery.

Key Responsibilities

1. End User Computing (EUC) & Technical Support

• Provide Level 2/3 technical support, including handling critical and emergency incidents.

• Manage end-user devices (desktops, laptops, mobile devices) across Windows, macOS, iOS, and Android platforms.

• Perform software imaging, deployment, and distribution using tools such as Intune or equivalent.

• Support Microsoft 365, Active Directory, Azure AD, and Group Policy administration.

• Conduct user onboarding and basic system training when required.

2. Infrastructure & Networking Support

• Support and troubleshoot LAN/WAN, Wi-Fi, VPN, and firewall connectivity issues.

• Assist in configuration and maintenance of network devices (switches, routers, access points).

• Monitor system and network performance, ensuring high availability and reliability.

• Work with vendors and internal teams for escalation and resolution of infrastructure issues.

3. Service Delivery & Operations Management

• Perform Move, Add, Change (MAC) activities for IT systems and users.

• Manage incident, problem, and change processes, including root cause analysis and preventive actions.

• Support release and patch management to maintain system security and compliance.

• Ensure adherence to defined Service Level Agreements (SLAs) and service quality standards.

4. IT Asset & Lifecycle Management

• Manage full lifecycle of IT assets: procurement, deployment, maintenance, and retirement.

• Handle warranty claims, break-fix coordination, and hardware/software replacements.

• Maintain asset inventory and configuration records (SACM).

• Track and manage End-of-Life (EOL) / End-of-Support (EOS) assets and refresh planning.

5. Monitoring, Backup & Data Management

• Monitor IT systems, networks, and services, responding to alerts proactively.

• Manage data backup, archival, and restoration processes to ensure data integrity and availability.

6. Governance, Documentation & Continuous Improvement

• Develop and maintain technical documentation, SOPs, and procedural guides.

• Support IT policy implementation and ensure compliance with internal standards.

• Participate in technology planning, assessment, and improvement initiatives.

Requirements

• Diploma/Degree in Information Technology, Computer Science, or related field.

• 3–5 years of experience in EUC/Desktop Engineering within a managed services or enterprise environment.

• Strong knowledge of Windows OS, Active Directory, Group Policy, and Microsoft 365.

• Hands-on experience with Intune or endpoint management tools.

• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLAN, VPN).

• Experience supporting network devices (Cisco, Fortinet, Aruba, etc.) is an advantage.

• Familiarity with ITIL processes (Incident, Problem, Change Management).

• Experience with backup solutions, monitoring tools, and asset management systems is preferred.

• Strong troubleshooting, communication, and documentation skills.
  

  Preferred Certifications

  • Microsoft (MD-102, Azure)

  • CompTIA Network+ / Security+

  • CCNA or equivalent