Total 4,112 it specialist job vacancies in Hong Kong

Key responsibilities:

• Provide IT support operation on daily basis, include below activities:

o IT asset management (include the hardware and software) – manage all company IT asset with proper traceability record;

o Support HR on all employee on-board/off-board process including IT training;

o Provide all IT system setup and admin work; (file control, VPN setup and special software admin work support);

o IT Level 1 helpdesk support to all company staff include remote user from worldwide, it could be PC issue, office printer, phone system or network related issues;

o Troubleshooting AD/DC, Exchange server, File Server and Application server issues and provide a solution.

o Troubleshoot and configure the firewall, router and switch when issues arises.

o Escalate to 3rd party IT support vendor if issue couldn’t be fixed within same day, coordinate with IT support vendor resolve issues within TAT, document down for all IT issues and solutions in return document;

o Liaise with IT vendor management, include IT hardware/software quotation, costing, PR process and make proposal if any recommend system tools).

• System maintenance work on regular basis, include below activities:

o All System backup (File server backup, NAS storage backup, offline backup activity), verify all system backup files are working properly;

o Coordinate department head on storage Clean up include File server, SharePoint and NetApp;

o Monitor Server room temperature and humidity, and make sure all server related equipment (E.g.: UPS) are working under good condition;

o Pulse check all on server, router and firewall log and flag out all abnormal activities immediately;

o Regular update antivirus related tools and window related system patches.

• IT governance and direction:

o Maintain all IT related record (contract, agreement, software authorization, etc.) and regularly updates or renew on time;

o Keep updating and release new IT P&P (Policy & Procedure), BCP(Business Continuity Plan) and DRP(Disaster Recovery Plan);

o Working with finance and country IT support on IT budgeting yearly basis and review it quarterly;

o Assist external or internal auditor on IT compliance or ISO related audit;

o Evaluate vendor proposal and provide justification to management.

• IT related projects management (Ad Hoc or on-going) and provide weekly basis updates to management):

o IT project plan, budgeting and proposal;

o IT project deployment after project approved;

o IT project verification and provide necessary training to end user;

o IT project sign off and documentation.

Additional responsibilities:

• Any reasonable task assigned by management and deemed to be within the individual’s capabilities to ensure smooth running of the business.
• As this is an evolving business, ongoing change is an integral part of the position. Management will liaise with the individual on any fundamental change to work practices. The individual is required to embrace and adopt any change to working practices.

Knowledge and skill requirements:

• Diploma in IT related discipline with at least 3-years relevant experience in IT support or maintenance experience;
• Hands on IT support working experience include Desktop/Laptop support, Printer, Lan/Wan, Router, Switches, Firewall Support;
• MCSE in Windows Server and RHCSA in Linux server or equivalent hands on working experience;
• CGEIT preferred or IT governance working experience in IT policy or security;
• International IT project management experience;
• SAP working experience good to have;
• Able to remotely support regional IT issue (CN, TW), Both English and Mandarin read and write required (to be able to liaise with Mandarin speaking associates on tasks assigned by management to ensure smooth running of the business);
• Good negotiation/communication skill with IT contractor or external IT supplier

Job Responsibilities:

· Support users through direct end user support or through projects that deliver changes to the end user environment

· Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology

· Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate

· Assist with patching and upgrading end user devices

· Address quality and schedule conflict.

Job Requirements:

· At least 4 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector

· Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments

· Knowledge of Desktop Services security and access standards and practices

· Basic understating of networking and server technologies

· Proficient in supporting a Windows 7 desktop environment & Microsoft suit of applications

· Good communication skills and strong analytical skills.

Interested candidates please send your CV to malar.kannan@eiresystems.com

IT Security Engineer (Governance, Incident Response& Vulnerability Management)

Mon to Fri Office hours/ Outram Work Location
Cat2B security clearance for this 1 year project renewable

Salary Package:
• Up to S$5,000 Basic
• 1 Month Performance Bonus
• S$50 Monthly Mobile Phone Claim
• Additional S$100 Staff Amenities Claim given for Night Deployment or Weekend Patching Activities

Join a growing cybersecurity team responsible for protecting critical enterprise IT systems, applications, and infrastructure. We are seeking a hands-on IT Security Officer who enjoys security operations, incident response, vulnerability management, and compliance activities. You will be under Agency payroll for this 1 Yr project renewable assignment.

Key Responsibilities

Security Governance
• Develop, review and maintain information security policies, standards and procedures
• Support security risk assessments and risk register management
• Ensure compliance with security frameworks and regulatory requirements

Threat Detection & Incident Response
• Monitor and investigate security incidents using SIEM and EDR platforms
• Perform incident triage, root cause analysis and risk assessment
• Coordinate incident escalation and remediation activities
• Maintain incident response plans and playbooks

Vulnerability Management
• Perform vulnerability assessments and coordinate remediation activities
• Work closely with infrastructure, application and system owners to address security findings
• Prioritize vulnerabilities based on risk and business impact
• Track remediation progress and reporting

Compliance & Auditing
• Support internal and external security audits
• Prepare security documentation and evidence collection
• Assist in compliance reporting and governance reviews

Good to Have Exposure
• Cloud Security (AWS, Azure, GCP)
• IAM, SSO, MFA and PAM solutions
• Data Loss Prevention (DLP)
• Security Awareness Training
• Third-Party Risk Management
• Application Security and Secure SDLC
• OT / ICS / SCADA Security

Requirements
• Minimum 3 years of IT Security or Cybersecurity experience
• Hands-on experience in Security Operations, Incident Response or Vulnerability Management
• Experience using SIEM, EDR and Vulnerability Scanning tools
• Familiarity with security frameworks such as ISO27001, NIST or CIS Controls
• Strong stakeholder management and communication skills
• Ability to work independently and coordinate with multiple technical teams

Preferred Certifications
• Security+
• CEH
• GSEC
• CySA+
• SSCP
• CISSP (Advantageous)
• ISO27001 Lead Implementer/Auditor (Advantageous)

If you enjoy investigating security incidents, managing vulnerabilities and strengthening enterprise security posture, we would like to hear from you.

EA LicenseNo: 09C4235 I EA Reg: R1103307 (Hong Mei Lin)

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (Mon - Fri, 8.30am - 5.00pm; Alternative Sat, 8.30am – 1.00pm)
• Salary Package: Basic salary up to $4,000 + AWS + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Provide technical support for users’ desktops, laptops, system/OA software, NAS, printers/MFP, backup facilities, and other related IT equipment.
• Troubleshoot computer network issues in a Windows domain environment, including TCP/IP, Active Directory, Wireless AP, Firewall, Router, and Switch.
• Set up and administer corporate email systems, including Exchange Server, Outlook, and Mobile ActiveSync.
• Perform system administration for various servers.
• Maintain hardware and software inventory records.
• Review, recommend, and implement IT initiatives to improve IT operations.
• Supervise contract workers and conduct outdoor site surveys across areas such as telecommunications, machinery, networking, IoT, and other IT equipment.
• Perform any other tasks assigned by the immediate supervisor.

APPLY NOW!!!

• Diploma/Degree in IT or a related field.
• At least 3 years of hands-on experience in end-user support for hardware and software
• Possess fieldwork experience in outdoor IT projects.
• Able to liaise and follow up effectively with vendors and users, both onsite and offsite.
• Able to suggest new ideas and contribute to improving IT operations and project work.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #84526 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

We’re Hiring: IT Audit Executive (Contract)

Job Summary

We are seeking an experienced IT Business Analyst with expertise in Insurance Product Configuration, Business Analysis, System Development, and Agile Delivery. The role involves configuring life insurance products, gathering business requirements, conducting impact analysis, and collaborating with Product, Actuarial, Pricing, and IT teams to deliver business solutions and support product rollouts across multiple markets.

Mandatory Skill-set

• 5+ years of experience in Business Analysis, System Analysis, or Full Systems Development;

• Strong experience in Insurance Product Configuration and Product Rollout for Life Insurance products;

• Hands-on experience with Participating (Par), Non-Participating (Non-Par), and ILAS insurance products;

• Experience gathering business requirements, conducting impact analysis, and preparing functional specifications;

• Good knowledge of JavaScript, Node.js, MongoDB, and web/application architectures;

• Experience with API mapping, API specifications, and cross-system integration flows;

• Strong understanding of Agile development methodologies;

• Excellent communication, stakeholder management, problem-solving, and documentation skills;

• Ability to define As-Is and To-Be business process flows;

• Proven ability to influence stakeholders and collaborate across business and technology teams;

• Strong time management, prioritization, and organizational skills;

Desired Skill-set

• Good to have experience with insurance platforms such as Cube, Direct-to-Consumer (DTC), or similar product configuration systems;

• Good to have knowledge of DevOps, Cloud Computing, Microservices, and Mobile Technologies;

• Desired experience working with Product, Actuarial, Pricing, Marketing, and Digital Transformation teams;

• Good to have exposure to insurance product configuration upgrades and multi-market product rollouts;

• Desired understanding of systems engineering concepts, process modeling, and quality management techniques;

• Good to have knowledge of emerging digital technologies and modern solution architectures;

• Desired strong communication, analytical, and relationship management skills;

Responsibilities

• Collaborate with Product, Actuarial, Pricing, and Business teams to understand product specifications, calculations, sales illustrations, and rate tables;

• Gather, analyze, and document business and system requirements for insurance product implementation projects;

• Conduct impact analysis and translate business requirements into functional and technical specifications;

• Configure insurance products on existing business platforms for various distribution channels including Agency, Broker, Customer, and Bancassurance;

• Manage insurance product onboarding and rollout activities across multiple markets;

• Develop delivery plans and coordinate project execution with internal and external stakeholders;

• Create conceptual designs, prototypes, mock-ups, and process flow documentation;

• Define and maintain As-Is and To-Be business and system workflows;

• Support API integration design, mapping, specification, and cross-system sequence flows;

• Collaborate with IT Infrastructure, Security, Solution Delivery, and Business teams to ensure successful project delivery;

• Support system enhancements, upgrades, testing, deployment activities, and ongoing production support;

• Ensure projects are delivered within agreed timelines, budgets, and quality standards;

• Apply best practices in business analysis, communication, problem-solving, and solution delivery throughout the project lifecycle;

• Support user adoption, training, and change management initiatives for newly implemented systems and applications.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (Privacy Policy | SCIENTE

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Overview

We are seeking a proactive IT Systems Engineer to support and maintain enterprise infrastructure across both cloud and on-premiseenvironments. This role will be responsible for ensuring the stability, security, and performance of critical IT systems while supporting daily operations and infrastructure projects.

The ideal candidate should possess hands-on experience in Microsoft technologies, server administration, and cloud platforms, with strong troubleshooting and problem-solving capabilities.

Key Responsibilities

Infrastructure & System Administration

• Manage and maintain enterprise IT infrastructure across cloud and on-premise environments.
• Administer Microsoft 365, Azure, Windows Server, and messaging platforms.
• Perform server installation, configuration, patch management, and system upgrades.
• Monitor system health, performance, and availability to ensure business continuity.

Operational Support

• Provide technical support for internal IT systems and infrastructure-related issues.
• Troubleshoot and resolve server, application, and system performance issues.
• Support daily IT operations and respond to incidents in a timely manner.
• Work closely with users and stakeholders to address technical requirements.

Security & Compliance

• Maintain system security controls and ensure compliance with established IT policies and standards.
• Support security reviews, audits, and infrastructure hardening initiatives.
• Ensure system configurations align with operational and compliance requirements.

Documentation & Projects

• Maintain accurate technical documentation, system configurations, and operational procedures.
• Participate in infrastructure enhancement and technology implementation projects.
• Support continuous improvement initiatives across the IT environment.

Requirements

• Diploma or Degree in Information Technology, Computer Science, Engineering, or a related discipline.
• Experience supporting Microsoft 365, Azure, Windows Server, and Exchange environments.
• Strong knowledge of server administration, system monitoring, and infrastructure support.
• Ability to diagnose and resolve technical issues across enterprise IT systems.
• Familiarity with IT security practices and compliance requirements.
• Strong communication and interpersonal skills.
• Ability to work independently and collaborate effectively within a team environment.
• Comfortable working in a fast-paced operational environment.

Preferred Skills

• Experience with Microsoft Exchange administration.
• Exposure to cloud infrastructure and hybrid environments.
• Knowledge of system backup, patch management, and disaster recovery processes.
• Familiarity with IT infrastructure projects and system migrations.
• Understanding of ISO 27001 or related IT governance and security standards.

Please send your detailed resume in MS Word format to resume@goldtecHRs.com with

• Education Level
• Working experiences
• Each employment background
• Reason for leaving each employment
• Last drawn salary
• Expected salary
• Date of availability

Job Description

·      We are seeking a proactive and customer-focused IT Helpdesk Support Professional to provide technical assistance and support to end users experiencing software and application-related issues. 

·      The ideal candidate will possess strong troubleshooting abilities, effectively manage support tickets, and ensure timely resolution of incidents while adhering to defined SLAs and KPIs. 

Key Responsibilities 

·      Provide first-level technical support for software and application-related issues. Diagnose, troubleshoot, and resolve incidents raised by end users. Log, track, prioritize, and manage tickets through ServiceNow or other ticketing systems. 

·      Escalate unresolved issues to appropriate teams and follow up to ensure timely closure. 

·      Communicate updates and resolutions clearly to users throughout the ticket lifecycle. Monitor and meet established service levels, KPIs, and response timelines. 

·      Document incidents, solutions, and workarounds accurately within the ticketing system. 

·      Support incident, service request, and problem management processes. 

·      Collaborate with internal teams to identify recurring issues and drive continuous improvement. 

·      Maintain a high level of customer satisfaction through professional and effective support. 

Required Skills 

·      Experience handling ticket management and escalations in a service desk environment. 

·      Strong troubleshooting and problem-solving skills for application-related issues. Hands-on experience with ServiceNow or similar ticketing tools. 

·      Familiarity with ITIL processes, including incident, problem, and service request management. Experience working in SLA/KPI-driven support environments. 

·      Strong customer service, communication, and end-user engagement skills. 

·      Ability to manage multiple priorities in a fast-paced support environment. 

·      Preferred Experience 2–4 years of experience in IT Helpdesk, Service Desk, or Application Support roles. 

·      Experience supporting enterprise users and business applications. 

·      ITIL Foundation certification will be an added advantage.

Brief Summary:
We are seeking an IT Systems Engineer to oversee both cloud and on-premise systems, ensuring seamless operations and robust security compliance. Join us in maintaining and enhancing our internal IT infrastructure.

Responsibilities:

• Manage and monitor internal IT systems, encompassing cloud environments (Microsoft 365/Azure) and on-premises servers.
• Perform hands-on server administration, including installation, configuration, patching, and performance monitoring.
• Act as the administrator for Microsoft 365 and on-premise Exchange systems.
• Support daily IT operations while ensuring system availability, security, and compliance with ISO 27001 standards.
• Maintain accurate, up-to-date documentation of systems, configurations, and procedures.
• Participate in IT projects as assigned.
• Undertake any additional tasks as directed by the supervisor.

Requirements:

• Diploma in Computer Science or a related field.
• Proven experience in managing and supporting Microsoft 365 systems and Microsoft Windows Server.
• Strong ability to diagnose, troubleshoot, and resolve server and internal IT system issues.
• Capable of collaborating with users at various levels.
• Good working attitude and disposition, with the ability to think creatively and work under pressure.
• Competent in working both independently and effectively within teams.
• Office-based work environment.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

As a IT Support Engineer(End user), you will be responsible for providing technical assistance and support to end-users and ensuring the smooth operation of IT systems and services.

You will diagnose and resolve technical issues, escalate problems as necessary, and provide timely responses to user inquiries. Additionally, you will contribute to the development and maintenance of support documentation and assist in the implementation of IT projects.

Job Responsibilities:

• Provide technical support to employees for hardware, software, and application-related issues.
• Troubleshoot Windows OS,Microsoft Outlook, Office 365 applications, and general IT problems.
• Install, configure, and maintain organization-approved software and applications on desktops, laptops, and mobile devices.
• Assist users with device setup, configuration, and data migration when replacing or upgrading computers.
• Ensure endpoint security solutions (e.g., encryption, antivirus) are active and compliant.
• Manage Windows Active Directory for user accounts (e.g., account creation, password resets, access management).
• Set up and configure Office 365 email accounts for new employees.
• Support and troubleshoot smartphones,tablets (Android & iOS) for corporate email and application access.
• Perform basic hardware troubleshooting for desktops, laptops, and peripherals (printers, scanners, monitors).
• Coordinate with vendors for hardware repairs, warranty claims, and replacements.
• Assist in setting up meeting room IT equipment, video conferencing tools, and collaboration platforms.
• Maintain documentation for common IT issues, troubleshooting steps, and user guides.
• Educate employees on best practices for IT security, email usage, and software tools.
• Assist in preparing training materials or conducting brief IT training sessions when needed.
• Work closely with the service deskteam for ticket resolution and escalation.
• Maintain accurate records of IT support activities, issue resolutions, and asset inventory.
• Ensure timely submission of support reports, work logs, and attendance records.
• Attend weekly team meetings for updates and knowledge sharing.

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)
Working Location: Jurong Island/West
Salary: Up to SGD 5,800

The IT Engineer will serve as a trusted IT liaison supporting infrastructure initiatives, coordinating IT projects, and ensuring alignment with corporate IT policies, security standards, and operational requirements. This role acts as the bridge between business users and IT teams to drive effective communication, project execution, and service delivery.

Responsibitlities:

• Partner closely with stakeholders to understand and support their operational and strategic IT infrastructure needs.
• Coordinate and manage infrastructure-related projects, ensuring timely delivery and compliance with corporate IT standards and policies.
• Act as the key liaison between business stakeholders, IT infrastructure teams, vendors, and service providers.
• Facilitate regular engagement sessions with stakeholders to communicate IT initiatives, security updates, policy changes, and gather feedback.
• Coordinate infrastructure setup and implementation activities including Virtual Machines, storage systems, network connectivity, and enterprise platforms.
• Monitor and follow up on IT service desk tickets, escalations, and infrastructure-related incidents to ensure timely resolution.
• Support IT budget tracking, procurement coordination, and resource planning for infrastructure initiatives.
• Ensure compliance with IT governance frameworks, policies, and standards such as IT Policies, and End-User Acceptable Use Policies.
• Assist in reviewing and improving operational processes related to infrastructure support, project coordination, and stakeholder engagement.
• Coordinate Proof-of-Concept (POC) activities with vendors and internal teams to evaluate emerging technologies and support digitalisation initiatives.
• Work closely with cross-functional IT teams to align infrastructure solutions with organisational and operational requirements.
• Drive cybersecurity awareness and promote adoption of new IT initiatives across stakeholders.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related disciplines.
• Experience in IT infrastructure coordination, project coordination, IT operations, or stakeholder management.
• Basic understanding of IT infrastructure concepts such as networking, virtual machines, data storage, and data centre operations.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.

• Delete personal data as it is not required at this application stage.

• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781

Working Hours: Monday – Thursday (8.30am – 6pm), Friday (8.30am – 5.30pm) (Hybrid working arrangement)
Working Location: Jurong Island/West
Salary: Up to SGD 5,800

The IT Executive will serve as a trusted IT liaison supporting infrastructure initiatives, coordinating IT projects, and ensuring alignment with corporate IT policies, security standards, and operational requirements. This role acts as the bridge between business users and IT teams to drive effective communication, project execution, and service delivery.

Responsibitlities:

• Partner closely with stakeholders to understand and support their operational and strategic IT infrastructure needs.
• Coordinate and manage infrastructure-related projects, ensuring timely delivery and compliance with corporate IT standards and policies.
• Act as the key liaison between business stakeholders, IT infrastructure teams, vendors, and service providers.
• Facilitate regular engagement sessions with stakeholders to communicate IT initiatives, security updates, policy changes, and gather feedback.
• Coordinate infrastructure setup and implementation activities including Virtual Machines, storage systems, network connectivity, and enterprise platforms.
• Monitor and follow up on IT service desk tickets, escalations, and infrastructure-related incidents to ensure timely resolution.
• Support IT budget tracking, procurement coordination, and resource planning for infrastructure initiatives.
• Ensure compliance with IT governance frameworks, policies, and standards such as IT Policies, and End-User Acceptable Use Policies.
• Assist in reviewing and improving operational processes related to infrastructure support, project coordination, and stakeholder engagement.
• Coordinate Proof-of-Concept (POC) activities with vendors and internal teams to evaluate emerging technologies and support digitalisation initiatives.
• Work closely with cross-functional IT teams to align infrastructure solutions with organisational and operational requirements.
• Drive cybersecurity awareness and promote adoption of new IT initiatives across stakeholders.

Requirements:

• Diploma or Degree in Information Technology, Computer Science, Engineering, or related disciplines.
• Experience in IT infrastructure coordination, project coordination, IT operations, or stakeholder management.
• Basic understanding of IT infrastructure concepts such as networking, virtual machines, data storage, and data centre operations.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

• Contact you about potential opportunities.

• Delete personal data as it is not required at this application stage.

• All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Siew Ting (Maeve) - R25127375

ScienTec Consulting Pte Ltd - 11C5781

Job Summary

You will serve as the single point of contact for IT incidents and service requests, manage data centre operations, and ensure smooth IT infrastructure functioning while adhering to service level agreements and supporting shift work including weekends and public holidays.

Responsibilities

• Provide a single point of contact for incident management, service requests, and escalation to ensure timely resolution
• Monitor and maintain data centre operations and facilities to ensure system availability and reliability
• Manage equipment movement to support operational needs and asset tracking
• Conduct daily monitoring of system status to detect and address abnormalities promptly
• Ensure proper functioning of existing data centre systems to maintain operational continuity
• Perform tape mount and un-mount tasks for backup operations to secure data integrity
• Handle portable media storage for off-site backup to support disaster recovery plans
• Liaise with vendors to coordinate maintenance and system enhancement activities
• Troubleshoot and report system incidents, problems, and abnormalities to minimize downtime
• Resolve incidents related to routine problems or known issues to maintain service quality
• Adhere to service level agreements for response and turnaround times to meet customer expectations
• Work shifts including weekends and public holidays to provide continuous IT support

Required competencies and certifications

• Diploma in Computer Science, Electronics, IT, or equivalent
• Minimum 1 year of relevant experience in IT infrastructure operations
• Ability to work 12-hour shifts (with Shift allowance on top of basic salary)

Preferred competencies and qualifications

• Customer and service orientation to enhance user satisfaction

Maestro HR
damien lee tian hong
R1106726
16C8462

PURPOSE OF THE JOB

The Marketing & Customer Engagement Specialist is responsible for supporting the planning and execution of customer-focused marketing initiatives that strengthen brand engagement, drive customer loyalty, and contribute to commercial growth. Working closely with internal stakeholders and external partners, the specialist will execute targeted marketing activities, support customer engagement programs, and help translate business priorities into meaningful interactions that increase brand affinity, customer retention, and visitation across online and offline channels.

RESPONSIBILITIES OF THE JOB

• Support the planning and execution of customer engagement and marketing initiatives that strengthen customer relationships, increase brand affinity, and drive repeat visitation and purchases.
• Support the implementation of integrated marketing campaigns, ensuring seamless execution across digital, social, in-store, and other customer touchpoints.
• Coordinate campaign assets, timelines, and stakeholder requirements to ensure campaigns are delivered on time and according to plan.
• Work closely with internal teams and external agencies to support campaign delivery and customer engagement objectives.
• Assist in the development of campaign briefs, communication plans, and post-campaign evaluations.
• Prepare regular reports and insights to evaluate campaign effectiveness and customer engagement performance.
• Support testing and learning initiatives to improve engagement, recruitment, retention, and customer experience outcomes.
• Collaborate with cross-functional teams including Marketing, E-commerce, Sales, Customer Experience, Communications, and Store teams to deliver customer engagement initiatives.
• Coordinate with external agencies, vendors, and partners to ensure deliverables meet agreed timelines, budgets, and quality standards.
• Support administrative processes including purchase orders, budget tracking, campaign documentation, and project coordination.

For the past 75 years, MS First Capital has been actively involved in the non-life insurance business both in Singapore and across Asia. Our roots can be traced back to the 1950s where we engaged in writing both personal and commercial lines of non-life insurance business across various classes such as Fire, Engineering, Marine Hull, Marine Cargo, Bond, Professional Indemnity, Motor, Public Liability, Worker's Compensation, Personal Accident and other Miscellaneous Accident.

We are a reputable source of cutting-edge insurance options, catering to a diverse range of clients, both individuals and corporate. We are proud that our financial strength rating of 'A+ (Superior)' with 'Stable' outlook has been reaffirmed by AM Best, given our consistently impressive financial performance. We are also recently awarded Top 300 Employer by the Singapore Opportunity Index for our effort in creating meaningful career pathways, fostering inclusive growth, and investing in our employees' potential.

This is a perfect gateway into the highly niche sector of non-life reinsurance, part of Singapore's bustling financial services sector. As a wholly-owned entity of the world-renowned Mitsui Sumitomo Insurance (MSI) Group, we are dedicated to developing young talents for our sector. As a member of our young talent pool, you can look forward to comprehensive professional training, sponsorship of professional qualifications, a friendly and collaborative culture and a competitive compensation package.

We are looking for an experienced Senior QA Analyst to support our core modernization initiatives on a fixed-term contract basis, focusing on User Acceptance Testing (UAT) across Data Analytics platforms, Power BI reporting, and UiPath automation solutions. This role is critical in ensuring the accuracy, reliability, and business readiness of data-driven insights and automated processes. The ideal candidate will have strong experience in data validation, BI testing, and automation QA, along with the ability to collaborate closely with business and technology stakeholders.

Responsibilities

• Design, prepare, and execute UAT test scenarios and test cases

• Validate:

*Data accuracy from source systems to reports

*Business logic, KPIs, and calculations

*Dashboard functionality and usability

• Perform data reconciliation using SQL or other tools

• Coordinate with business stakeholders for UAT execution and sign-off

• Track, report, and manage defects through resolution

• Test end-to-end UiPath automation workflows

• Validate:

*Process logic and business rules

*Error handling and exception scenarios

*Integration with upstream and downstream systems

• Conduct regression testing for robot releases

• Support UAT cycles for automation deployments

• Define and implement UAT strategy and approach

• Develop:

*Test plans and schedules

*Entry and exit criteria

*Test metrics and reporting

• Drive structured defect management processes

• Identify opportunities to automate testing processes

• Contribute to QA best practices across modernization programs

• Enhance testing efficiency and coverage

Requirements

• 5+ years of experience in QA / Testing roles

• Strong experience in UAT for Data Analytics / BI platforms

• Hands-on experience testing Power BI dashboards and reports

• Solid understanding of:

*Data models and ETL processes

*Data warehousing concepts

• Proficiency in SQL for data validation

• Understanding of automation lifecycle and exception handling

• Test case design and execution

• UAT coordination and stakeholder management

• Strong communication and stakeholder management skills

• High attention to detail and analytical mindset

• Experience in data migration or transformation projects

• Knowledge of data quality and governance frameworks

• Experience testing RPA / workflows is a plus
  

Due to the volume of applications received, we will only contact shortlisted candidates. We may retain your personal data for as long as it is necessary to fulfil the purposes for which they were collected, or as required or permitted by applicable laws. Should you disagree, please contact our Data Protection Officer for more information on the retention and disposal of your personal data.