Total 4,024 it analyst job vacancies in Hong Kong

Responsibilities

• Process daily trade transactions in a timely and accurate manner within service level agreement
• Perform pre-processing review of customers’ submissions and conduct documentary checks
• Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to
• Complete daily reconciliation activities and prepare reports to internal stakeholders and/or customers
• Liaise with client on updating transaction statuses and support addressing transaction related queries
• Contribute to various process improvements and other projects as allocated

Requirements

• Graduate, preferably in Banking & Finance
• Knowledge of UCP, ISBP, URC, ISP, URDG is preferred
• At least 2-3 years of trade operations experience, covering all imports and exports products
• Self-starter who can work effectively in a team setting
• Candidates with lesser relevant experience may be considered for the analyst role
• Ability to manage daily operations with strong risk awareness, analytical and problem-solving skills
• Good interpersonal skills, decisive in communications
• Resilient and flexible in challenging circumstances

We are seeking a proactive and detail-oriented Business Analyst to support the analysis, validation, and delivery of digital solutions. This role is primarily execution-focused, requiring close collaboration with stakeholders, product teams, designers, developers, testers, and operations teams to understand business needs, define requirements, improve processes, and ensure successful solution delivery. The ideal candidate is analytical, user-focused, and able to challenge assumptions to identify practical and effective improvements.

Key Responsibilities

Business Analysis & Requirements Management

• Gather, analyse, and validate business and system requirements through stakeholder engagement, workshops, and research.
• Identify underlying business problems and translate needs into user stories, acceptance criteria, process flows, use cases, and functional specifications.
• Maintain accurate and traceable requirements, documentation, and decision logs.
• Ensure requirements are clear, complete, testable, and aligned with business objectives.

Process Analysis & Improvement

• Analyse current-state processes to identify gaps, inefficiencies, and improvement opportunities.
• Recommend practical enhancements to improve user experience, operational efficiency, and service delivery.
• Develop process maps, journey maps, and other visual artefacts to communicate insights and recommendations.

Data Analysis & Insights

• Analyse data, user feedback, and operational metrics to identify trends and opportunities.
• Support decision-making through structured analysis, reporting, and data visualisation.
• Utilise tools such as SQL, Excel, and visualisation platforms where required.

Solution Design & Validation

• Collaborate with product, design, and engineering teams to support solution design and validation.
• Participate in workshops, ideation sessions, prototyping, and user-centred design activities.
• Promote evidence-based decision-making through testing and rapid validation.

Testing & Delivery Support

• Support testing activities, including UAT preparation, test case creation, defect management, and solution validation.
• Coordinate with stakeholders to resolve issues and ensure requirements are met.
• Contribute to sprint planning, backlog refinement, release planning, and delivery tracking.

Stakeholder Management & Collaboration

• Act as a bridge between business, product, and technology teams.
• Facilitate workshops, discussions, and requirement-gathering sessions.
• Communicate requirements, dependencies, risks, and decisions clearly across stakeholders.

Continuous Improvement

• Identify opportunities to improve processes, delivery practices, and team effectiveness.
• Contribute ideas, experiments, and best practices that enhance collaboration, problem-solving, and delivery outcomes.
• (EA Reg No: 20C0312)

Requirements

• Degree in Information Systems, Computer Science, Business, Operations Management, or a related field. Relevant professional experience in Business Analysis, Operations, Agile delivery, or related disciplines may be considered in lieu of formal qualifications.
• Minimum 3 years of experience in Business Analysis, Product Delivery, Operations, Digital Transformation, or related roles.
• Strong skills in stakeholder engagement, user-centred analysis, business process modelling, and requirements management.
• Proven ability to gather, document, validate, and translate business needs into user stories, acceptance criteria, process flows, and functional specifications.
• Experience facilitating workshops, stakeholder discussions, and design thinking sessions.
• Familiarity with ideation, prototyping, user research, and service journey mapping techniques.
• Strong analytical skills with the ability to synthesise user insights, stakeholder feedback, and data into actionable recommendations.
• Excellent communication, presentation, visualisation, and cross-functional collaboration skills.
• Proficiency in documentation and collaboration tools such as Jira, Confluence, Excel, Visio, Lucidchart, Miro, SQL, and data visualisation platforms.
• Strong problem-solving abilities, with demonstrated adaptability, curiosity, teamwork, and stakeholder management skills.
• Relevant domain expertise and industry knowledge will be an advantage.

Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

We are seeking a proactive IT Support Executive to provide technical support for restaurant outlets and corporate office operations. The role is responsible for maintaining IT systems, POS systems, hardware, software, networks, and ensuring smooth day-to-day technology operations.

Key Responsibilities

IT Support

• Provide first-level technical support for hardware, software, email, printers, and network issues.
• Set up and maintain user accounts, laptops, desktops, and mobile devices.
• Troubleshoot and resolve IT-related incidents promptly.
• Maintain IT inventory and asset records.

Restaurant Systems Support

• Support POS systems, payment terminals, kitchen display systems, and related applications.
• Troubleshoot system and connectivity issues affecting restaurant operations.
• Coordinate with vendors for maintenance, repairs, and upgrades.

Infrastructure & Security

• Maintain office and outlet networks, Wi-Fi, computers, and peripherals.
• Monitor system updates, antivirus protection, backups, and cybersecurity practices.
• Ensure data security and compliance with company policies.

Project & Vendor Coordination

• Assist with IT procurement, software licensing, and vendor management.
• Support new outlet openings, system implementations, and IT projects.
• Prepare documentation, user guides, and basic IT reports.

Requirements

• Diploma or Degree in Information Technology, Computer Science, or related field.
• 1–3 years of IT support experience preferred.
• Knowledge of Windows OS, Microsoft 365, networking, and cybersecurity fundamentals.
• Experience supporting POS systems or F&B operations is an advantage.
• Strong troubleshooting, communication, and problem-solving skills.
• Able to travel between office and restaurant outlets when required.

Interested applicants may click “ApplyNow”! We regret that only shortlisted candidates will be notified.

Stephanie Ang | R1331070

Educare Human Capital Pte Ltd | EA License No. 11C4731

Job Description

AMVION PHARMACEUTICALS PTE. LTD. is seeking an experienced IT Operations Manager to oversee the delivery, reliability, security, and performance of the company's information technology services and infrastructure. The successful candidate will be responsible for managing IT operations, service delivery, vendor relationships, cybersecurity initiatives, and business-critical systems that support pharmaceutical manufacturing operations.

Key Responsibilities

• Manage and oversee day-to-day IT operations and service delivery across the organization.
• Ensure the availability, reliability, and security of IT infrastructure, networks, servers, cloud services, and business applications.
• Develop and implement IT service management policies, procedures, and best practices.
• Monitor IT performance and ensure service levels meet business requirements.
• Lead incident, problem, and change management processes to minimize operational disruptions.
• Manage relationships with external IT vendors, service providers, and technology partners.
• Oversee cybersecurity controls, data protection measures, backup systems, and disaster recovery plans.
• Support enterprise systems, productivity platforms, and operational technology used in manufacturing environments.
• Plan and manage IT projects, infrastructure upgrades, and technology improvement initiatives.
• Prepare and manage IT budgets and technology procurement activities.
• Ensure compliance with internal policies and applicable regulatory requirements.
• Provide leadership and guidance to internal and external IT support teams.

Requirements

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• Minimum 5 years of relevant experience in IT operations, IT service management, or infrastructure management.
• Strong knowledge of IT service delivery, network administration, cloud technologies, cybersecurity, and enterprise systems.
• Experience managing vendors, service contracts, and IT support operations.
• Familiarity with Microsoft 365, Windows Server environments, virtualization technologies, backup solutions, and cloud platforms.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• ITIL Foundation or higher certification.
• Professional certifications in Microsoft, Cisco, AWS, cybersecurity, or project management.
• Experience in pharmaceutical, healthcare, manufacturing, or regulated industry environments will be an advantage.

Member of Group Manufacturing Execution System (MES) IT team. Delivering IT Services to support businesses. Study and implement technology and improve manufacturing and traceability capability. 

Adhere to Security Governance & Compliance as per Group IT Policy and Standards. 

Responsibilities:

• Ensuring smooth operation including troubleshooting and problems solving related to Manufacturing Execution System. Identify improvement areas and implement strategic solutions in time with consultation with business stakeholders.
• Work with Business stakeholders and lead strategic planning for Venture MES system to achieve business goals.
• Responsible for MES functional and technical system development, review, and certification of MES systems hardware, backup, IT Disaster Recovery Plan (DRP,) and IT Business Continuity Plans (BCP).
• To ensure system to comply with audit requirement
• Manage and evaluate IT Vendors (MES)
• Proactively propose proactive improvement & preventive monitoring
• Manage &Support IT Audit

Requirements:

• Degree in Computer Science, Information Systems, Engineering or equivalent.
• Minimum 5 years in relevant experience.
• Experience in working in a cross-functional team.
• Supervisory experience will be an added advantage.
• Experience with clustering, performance testing, BI and MES application will be an advantage.
• Strong analytical and communication skills.
• Self-motivated and a good team player.
• Knowledge in Production Planning/Capacity Planning/Material Management
• Knowledge in Work Order Management
• Knowledge in OEE/SPC/RTY
• Knowledge in Quality management and traceability requirements

If you embody the spirit of excellence, passion for discovery, innovation and enterprise, and the desire to make a difference in the world of technology and electronics, come join the Venture team!

Be Part of the Global Venture Family.

Disclaimer:

By submitting your application to Venture Corporation Limited and its group of companies, you acknowledge and agree that any personal data you provide will be processed for the purpose of evaluating your application for employment.

If you are not selected for this position, we may retain your personal data to consider you for future employment opportunities unless you inform us otherwise. Should you wish to withdraw your consent or request access to or correction of your personal data, please contact our Personal Data Protection officer by email: dataprotection@venture.com.sg For more details, please refer to our privacy policy at Personal Data Protection Policy of Venture Corporation Limited.

Venture Corporation is aware of scams involving fraudulent job offers; where individuals pose as staff representing our company and/or post fake job openings. Kindly note that the company does not make job offers until after a candidate has submitted a job application and participated in a face-to-face interview.

Please be advised that all legitimate job opportunities at Venture Corporation and our subsidiaries are listed exclusively on our official careers page and verified job portals. Any job offer that requires payment or solicits personal information in the early-stage recruitment process is likely a scam.

We urge all candidates to remain vigilant and exercise caution when approached with suspicious job offers. If you have questions about any open positions at Venture Corporation, please contact us by email: hr.singapore@venture.com.sg

Kindly note that only shortlisted profiles will be contacted.

Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods

• Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack)

• Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development)

• Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product readiness for smooth deployment, adoption and operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management)

• Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation

• Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation

• Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks

• Effectively engage and manage the vendors to deliver ICT solutions and services

• Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines

What we are looking for

• Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines

• At least 5 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience)

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Working knowledge of AI tools and concepts

• Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping.

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• A driven and motivated personality with the ability to rapidly learn, apply and execute

• Experience in Project Management and Product Management is a plus

• Motivated by innovation to achieve business goals and customer satisfaction

• Excellent written, verbal communication, presentation and negotiation skills

Information Security Analyst - Financial Services

Job Summary

Responsible for cyber governance, risk management, and security operations within a regulated financial services environment. Develops and implements security policies, ensures regulatory compliance, coordinates security testing, and manages incident response and business continuity programs.

Key Responsibilities

Governance & Compliance:

• Provide cyber governance and risk management oversight
• Develop and maintain security policy framework and standards
• Ensure compliance with applicable regulations and standards (ISO 27001, NIST, regional financial services guidelines)
• Manage and track vulnerability remediation status
• Coordinate penetration testing and escalate material security risks to senior forums
• Conduct third-party due diligence for compliance and operational risk

Risk & Incident Management:

• Identify and assess cyber risks; recommend security solutions and initiatives
• Monitor security alerts and investigate security breaches and incidents
• Manage security incident response according to established protocols
• Maintain incident response plans and playbooks
• Develop and maintain Business Continuity Program; coordinate with department operations to create unified business continuity plan

Regulatory & Stakeholder Relations:

• Act as primary contact for senior management and regulatory body inquiries
• Ensure audit findings are remediated and independently validated within agreed timelines
• Conduct annual disaster recovery exercises with internal and external parties
• Provide security advisory on emerging threats and vulnerabilities

Access & Infrastructure:

• Develop and implement identity and access management policies
• Monitor and audit user access activities
• Assess infrastructure, systems, and applications for compliance and vulnerabilities

Awareness & Training:

• Maintain user cyber awareness programs
• Coordinate security awareness training for staff

Required

• 5 years' information security experience
• Strong analytical and problem-solving skills
• Familiarity with SIEM tools (Splunk) and vulnerability assessment tools (Tenable Nessus)
• Strong written, oral, and presentation skills
• Undergraduate degree in Computer Science, Information Technology, Engineering, or equivalent

Preferred

• CISSP, CISA, or CEH certification
• Graduate degree in related field
• Knowledge of regional financial services regulations and guidelines

• Ensure that the onboarding and review requirements are in accordance with Bank’s AML/KYC standards and regulatory requirements

• Ensure the relevance and completeness of KYC information (in partnership with the RM) and performs appropriate due diligence checks and information searches

• Review and corroborate KYC information submitted by RM

• Assist RM in completing the Client Acceptance Form, Client profiling in ICE or any relevant inquiries/tasks as well as related checklists, forms and reports related to the account to allow approval of the account

• Oversee end-to end account opening/ review process of the account.

• Escalate any red flag/ alerts timely if appropriate and follow up with the RM on client onboarding/client review related matters and for escalated/prioritized cases

• Prepare reports for management reporting to facilitate relevant reviews and strengthen the control procedures and process

• Provide feedback and suggestions to relevant parties to improve the processes.

• Responsible for the implementation of operational permanent control policies and procedures in day-to-day business activities.

• Any other ad-hoc duties as assigned

Requirements

• Prior experience in KYC and SOW write up/ corroboration

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Business Function

- Group Audit helps the Board and Executive Management meet the strategic and operational objectives of the Bank Group. We conduct independent checks to ensure that the Group’s risk and control processes are adequate and effective. All our team members are highly sought-after professionals who work as trusted advisors to our clients, in all matters related to a company’s internal controls.

- In Banking Group audit function, we look after a portfolio made up of Wealth Management, Legal & Compliance function (including Financial Crime & Security Services) and Corporate Functions (such as CRESA & GSMC etc.)

Responsibilities

- Conduct audits for audit portfolio and identify the associated risks

- Support Function Audit Head and Deputies in project planning and execution

- Escalate issues appropriately and timely. Ensure concise and clear audit findings and reports are presented on a timely basis.

- Keep abreast on the development of regulatory, industry and product development through continuous monitoring and auditing.

- Participate in digital initiatives (including data analytics tools and data driven operating model) to promote data driven audits.

Requirements

- Degree qualification, with at least 4-6 years’ relevant experience in the internal and/or external audit of financial services industry, preferably with relevant experience in consumer banking, wealth management and/or legal & compliance functions

- Self-motivated and demonstrates the initiative & ability to work independently and effectively with multiple priorities

- Strong communication skills (both verbal and written), i.e., able to articulate key messages effectively.

- Ability to establish and maintain positive relationships with stakeholders and team mates.

- Proven robust analytical skills with strong attention to detail.

- Accounting or internal audit qualifications (Associate Chartered Accountant (ACA), Association of Chartered Certified Accountants (ACCA), Certified Public Accountant (CPA), Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA)) are preferred.

This job advertisement is posted by:

Tan Geok Khim (Deng Yuqin) (R22107857)

A-IT Software Services Pte Ltd

EA License No: 24C2345

“By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by A-IT Software Services and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at [A-IT Software Services PDPA website] and [https://www.e2i.com.sg/pdpa/].”

As part of the Operations Team, the role supports Regional Underwriters.

• 5-10 years of relevant experience in the Insurance industry
• Knowledge and understanding of Property or Energy Insurance is mandatory
• Ability to manage a small team
• Certification in Business Process Improvement, eg-Six Sigma.
• Strong user skills in Microsoft Office Package (special focus on Excel and PowerPoint)
• Track Record in managing demanding stakeholders
• Excellent communication skills - reading, written and verbal
• Strong analytical skills and attention to detail

Key Responsibilities:

• To support operations activities to accurately reflect the terms and conditions of business written in the systems
• To mainly manage property deals in close collaboration with the Underwriter
• To support the Underwriting team with renewal preparation (deal analysis of renewal accounts) and endorsement triaging and preparation
• To prepare and issue documents (binders, policies, endorsements, and certificates) to customers
• To issue invoices where required, including Insurance Premium Tax calculations
• To be in contact with customers and brokers regularly and attend customer and broker meetings

A Hybrid working model

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

This is a 12-month contract role based onsite at a telecommunications client’s office.

Summary of the role:

This role focuses on developing and executing data-driven performance marketing strategies across various digital channels to drive customer acquisition and maximize ROI for SMB products. The individual will manage and optimize paid advertising campaigns, analyze performance data, conduct A/B testing, and collaborate with internal and external teams to achieve sales goals.

Roles and

Responsibilities: 

• Develop and execute performance marketing strategies across various digital channels to drive acquisition for SMB products and services
• Manage and optimize paid advertising campaigns to maximize ROI and achieve KPIs
• Keep abreast of new media, digital marketing tracking trends and implement tools to track the effectiveness of our digital marketing campaigns
• Conduct market research and competitive analysis to identify growth opportunities
• Collaborate with the creative team to develop compelling ad creatives and landing pages
• Monitor and analyze campaign performance data, providing regular reports and insights
• Implement A/B testing and other optimization techniques to improve campaign effectiveness
• Work closely with media agency to deliver against the sales goals
• Work closely with the internal teams to ensure alignment and support for campaign objectives and lead generation
• Manage allocated marketing budgets for various campaigns and activities

Ideal Skills/ experiences: 

• Bachelor's degree in Marketing, Business, or a related field
• Proven 3-5 years experience in performance marketing, preferably within the SMB sector or within a media agency
• Strong analytical skills and proficiency in using marketing analytics tools
• Excellent communication and collaboration skills
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Advanced knowledge of digital marketing platforms and tools
• Creative thinker with a passion for driving results and continuous improvement 

Position summary

Act as a technical expert in healthcare quality and regulatory analytics. Combine advanced quantitative analysis, data engineering, and quality system expertise to build stakeholder-specific reporting, develop AI-enabled quality tools, and integrate/manage third-party quality applications to support compliance, continuous improvement, and executive decision-making.

Key responsibilities (primary)

• Perform advanced quantitative data analysis: build statistical and machine learning models for trend detection, root-cause analysis, forecasting, anomaly detection, and risk stratification

• Design, build, and maintain stakeholder-specific dashboards and reports (executive, regulatory) using Power BI tools and data visualization best practices; deliver actionable insights and data storytelling.

• Develop and maintain quality tools and automations using AI/ML/LLM technologies (NLP for document classification/summarization, automated quality checks,

predictive analytics, chat assistants for SOP/QMS guidance).

• Lead integration and lifecycle management of third-party quality software: requirements gathering, vendor coordination, configuration, data integration, testing, release coordination, and ongoing support.

• Utilize current and emerging technologies in evaluating trends to business models and healthcare quality processes

• Develop insights and translate information into actionable initiatives to ensure business outcomes

• Lead and support projects through the application of technical expertise including conceptualization, planning, design, implementation and support of quality assurance processes, systems, and quality technology solutions

• Evaluate and monitor healthcare quality processes and systems to identify areas for continuous improvement and transformation ensuring global excellence

• Initiate and lead the development of reports for key stakeholders, including executive management, using data storytelling and visualization.

• Develop and execute tools to enhance services and deliver training for internal customers or vendors on analytics outputs, tools, and integrated systems.

• Gather and consolidate regulatory and business requirements into convert them into technical specifications and implement monitoring to ensure ongoing compliance with company’s internal policies and relevant regional and local regulations.

• Develop and maintain data validation, models, and metadata; routinely assess model performance and recalibrate as required.

• Lead end-to-end analytics projects: planning, stakeholder alignment, implementation, and post-implementation reviews; document methods and SOPs.

• Support audit readiness and provide analytics-driven evidence for regulatory submissions, inspections, and internal quality reviews.

• Identify opportunities for process improvement and automation in quality workflows, pilot new technologies and scale successful solutions.

Additional responsibilities (as needed)

• Provide subject-matter expertise for cross-functional programs and global initiatives.

• Manage vendor relationships and service-level expectations for third-party tools.

• Participate in career progression and mentoring for junior analysts.

Required skills and experience

• Bachelor's degree in Statistics, Data Science, Biostatistics, Engineering, Computer Science, Information Technology, Healthcare Analytics, or related field (or equivalent experience).

• Strong quantitative and statistical skills; proficiency in data science libraries and tools

• Experience building dashboards and visualizations with tools such as Power BI, Tableau, Looker, or equivalent.

• Hands-on experience integrating and managing third-party quality/GxP systems (MasterControl, Synthesis, ServiceNow) or similar QMS/issue tracking platforms.

• Experience working with cloud platforms, databases (SQL, NoSQL), ETL tools, and APIs.

• Practical experience applying AI/ML and prompt engineering for LLMs to automate quality processes, extract insights from unstructured documents, or create assistant workflows.

• Strong data validation, data modeling, and data governance understanding.

• Excellent communication and data storytelling skills; able to translate technical findings into concise recommendations for executives.

• Experience in a regulated environment (healthcare, life sciences, medical devices, or similar) strongly preferred.

• Demonstrated ability to work cross-functionally and manage vendor/IT relationships.

Preferred

• Certifications in data analytics, machine learning, or quality management.

• Prior experience with global operations or multi-regional regulatory frameworks.

Level expectations and experience guidelines

• 3-4 years relevant experience; independently manages projects and provides expert input, recognized expert, leads complex programs with high autonomy.

Core competencies

• Analytical thinking, accuracy, attention to detail, numerical skills.

• Planning and organizing, project management, stakeholder alignment.

• Statistical knowledge, data modeling, visualization skills, automation

• Vendor and cross-functional collaboration, training and documentation abilities.

Technical requirements

• Proficiency with Microsoft Office and web-based applications.

• Familiarity with automation and orchestration tools; experience deploying AI/ML models into production.

• Language: strong written and spoken English.

Compliance and other

• Ensure ongoing compliance with company processes, regional/local legislation, and external regulations.

• May be required to perform other duties as assigned; role can involve regional and global activities

Working Hours:

Mon to Fri 9am - 6pm ( 1 day hybrid )

Company Overview

Zenith Infotech (S) Pte Ltd. was founded in 1997 to provide advanced IT professionals and solutions, enhancing productivity and competitiveness. It supports clients with staff augmentation for long-term projects across IT companies, consultancies, system integrators, government, and MNCs.

Job Summary

We are seeking an experienced Infrastructure Support Analyst to maintain and enhance enterprise IT infrastructure in cloud environments, ensuring system availability, security, and operational excellence for critical business systems.

Responsibilities

• Deliver technical support by monitoring, troubleshooting, and maintaining IT infrastructure, servers, databases, and cloud platforms to ensure system reliability
• Implement system upgrades, patches, enhancements, and automate infrastructure processes to improve operational efficiency
• Manage incident resolution and service recovery, coordinating escalation processes for production issues to minimize downtime
• Administer and maintain AWS cloud services and manage Linux/Red Hat and Windows Server environments to support business needs
• Conduct security reviews and audits, ensuring compliance with security best practices to protect enterprise assets
• Analyze infrastructure and database capacity, forecast future requirements, and recommend improvements to support scalability
• Support infrastructure projects, evaluate new technologies, and assist in system implementations to drive innovation

Technical Skills

• Cloud & Platforms: AWS (EC2, Fargate, Lambda, RDS, Aurora, DynamoDB, EKS, EMR, Glue, QuickSight, IAM, Step Functions), Kubernetes.
• Networking: AWS VPC, Route 53, ELB, Security Groups, NACLs, Transit Gateway, Network Firewall, WAF.
• Operating Systems: Linux, Red Hat Enterprise Linux, Windows Server.
• Databases: MySQL, PostgreSQL, RDS, Aurora, DynamoDB.
• Automation & Scripting: Terraform/OpenTofu, Ansible, Bash/Shell, Python, PowerShell, AWS CLI.
• Middleware & Tools: JAMS Scheduler, Keycloak/Red Hat SSO, SFTP/OpenSSH, Postman, SOAPUI, JMeter

Preferred competencies and qualifications

• AWS certifications and proven experience supporting enterprise-scale cloud infrastructure environments

Other Information

• Employment type: Contract - 24 months (renewable)
• Location: Central Region, Singapore
• Working Hours: 8:30AM to 6:00PM (Mon-Fri)
• Salary: $6000 - 7800 per month (no bonus)
• Working Arrangement: Full Onsite/Hybrid

EA Licence No. 20S0237

Key Responsibilities

• Work with business stakeholders to gather, analyze and document business requirements.
• Translate business needs into functional specifications, user stories, process flows and acceptance criteria.
• Act as a domain expert for insurance processes such as policy administration, underwriting, claims, billing, renewals, endorsements and customer servicing.
• Analyze insurance data to identify trends, gaps, risks and improvement opportunities.
• Use SQL to query databases, validate data, perform impact analysis and support reporting requirements.
• Collaborate with data analysts, developers, testers, architects and product teams to ensure successful delivery.
• Support requirement walkthroughs, sprint planning, backlog grooming, UAT and production validation.
• Create business process maps, data flow diagrams, BRDs, FRDs and other project documentation.
• Assist in data mapping, source-to-target analysis, data quality checks and reporting validation.
• Ensure solutions comply with business rules, regulatory requirements and insurance industry standards.
• Identify process improvement opportunities and recommend data-driven solutions.
• Support defect triage, root cause analysis and issue resolution during testing and implementation phases.

Job Requirements:

• Over 7 years of experience as a Business Analyst, preferably in insurance or financial services.
• Strong insurance domain expertise across one or more areas: Life Insurance, Health Insurance, Property & Casualty Insurance, Commercial Insurance, Claims Management, Policy Administration, Underwriting, Billing and Payments.
• Strong understanding of insurance workflows, business rules, forms, regulatory needs and operational processes.
• Hands-on SQL experience for data analysis, validation and reporting.
• Good understanding of relational databases, tables, joins, filters, aggregations and data quality checks.
• Experience in data analytics, reporting, dashboard requirements, KPI analysis and business insights.
• Ability to analyze large datasets and translate findings into business recommendations.
• Strong experience in requirement gathering, stakeholder management, documentation and UAT support.
• Experience working in Agile/Scrum environments.
• Strong written and verbal communication skills.
• Ability to work independently and coordinate with cross-functional teams.

• Application Support & Incident Management

• Level 1.5 / 2 Support

• Stakeholder & Vendor Coordination

Responsibilities

• Manage and resolve application incidents, service requests, and system issues within SLA timelines.

• Monitor application performance, interfaces, and batch jobs to ensure stable operation.

• Perform SQL queries and data analysis for troubleshooting and investigation.

• Support application deployments, system changes, and post-release validation.

• Collaborate with stakeholders and vendors for issue resolution and enhancements.

• Maintain documentation, user access, and support compliance activities.

Requirements

• Possess a Degree / Diploma in Computer Science / IT or equivalent

• 2–5 years of experience in application support, IT operations, or production support environments.

• Knowledge of application architecture, APIs, system integrations, and batch processing.

• Experience with ticketing and monitoring tools such as ServiceNow or Jira.

• Proficiency in SQL for troubleshooting and data analysis.

• Strong analytical, problem-solving, and root cause analysis skills.

• Good communication and stakeholder management abilities.

• Able to work independently and collaboratively within a team environment.

• Able to provide night support 2 - 3 times in a month (based on roster)

To apply please click on the APPLY NOW button or email your resume for faster processing:

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076