Total 519 Senior Executive it analyst job vacancies in Hong Kong

We are seeking a Senior IT Analyst / Front End Developer to join our digital banking team. You will be responsible for building high-performance, secure, and responsive user interfaces for our online banking platforms, customer portals, and internal tools. You will work closely with backend engineers, UX designers, and product owners to deliver seamless digital experiences to our customers.

Key Responsibilities

• Develop and maintain responsive, high-performance front end applications using React, TypeScript, and Tailwind CSS.

• Implement modern rendering strategies including SSR (Server-Side Rendering), CSR (Client-Side Rendering), and ISR (Incremental Static Regeneration) to optimise performance and SEO.

• Monitor and improve front end performance using Web Vitals and Lighthouse, ensuring core web vitals meet banking-grade standards.

• Collaborate with backend teams working with Node.js, Rust, Python, and AWS Serverless to integrate RESTful APIs and real-time data.

• Work with databases such as MongoDB and MySQL to understand data flow and optimise front end data fetching.

• Contribute to full-stack features when needed, leveraging experience with Leptos, Axum, Tokio, Serde, or Tauri.

• Ensure front end code is secure, accessible, and compliant with banking security standards (e.g., OWASP, MAS TRM guidelines).

• Participate in code reviews, technical design discussions, and agile ceremonies.

• Mentor junior developers and contribute to front end architecture decisions.

Key Requirements

Front End & Performance

• Strong experience with React, TypeScript, and Tailwind CSS.

• Deep understanding of SSR, CSR, and ISR (experience with Next.js or similar frameworks is highly desirable).

• Proven ability to optimise front end performance using Web Vitals and Lighthouse.

• Experience with state management (e.g., Redux, Zustand, Context API).

Full Stack & Backend Awareness

Working knowledge of Node.js and experience integrating with backend services.

Familiarity with Rust, Python, or AWS Serverless is a strong plus.

Experience with MongoDB and MySQL (understanding data modelling and query optimisation for front end use).

Interested candidates please email your latest resume to subagio@tangspac.com
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EA License: R1108479 |EA Registration : 25C2690

We are seeking a skilled Senior IT analyst with good  Java Microservices Development experience to join our technology team in building scalable, secure, and high-performance banking applications. You will be responsible for designing, developing, and maintaining microservices-based systems that power our core banking, payments, and customer-facing platforms. You will work closely with architects, DevOps engineers, and business stakeholders to deliver robust solutions that meet the high standards of the financial services industry.

Key Responsibilities

• Design, develop, and deploy Java-based microservices using Spring Boot and related frameworks.

• Build and optimise RESTful APIs and event-driven architectures to support banking workflows.

• Work with MySQL databases, including schema design, query optimisation, and transaction management.

• Implement secure coding practices, including authentication (OAuth2, JWT), authorisation, and encryption.

• Collaborate with front end, integration, and infrastructure teams to deliver end-to-end solutions.

• Write unit, integration, and contract tests using frameworks such as JUnit, TestNG, and Mockito.

• Participate in code reviews, agile ceremonies, and technical design discussions.

• Troubleshoot and resolve production issues, ensuring high availability and performance.

• Contribute to CI/CD pipelines using tools like Jenkins, GitLab CI, or GitHub Actions.

• Ensure compliance with banking security standards and regulatory requirements (e.g., MAS TRM Guidelines).

Key Requirements

Technical Skills

• Min 6 years with strong proficiency in Java (version 11 or higher) and Spring Boot (Spring MVC, Spring Data, Spring Security).

• Experience designing and building microservices architectures, including service discovery, API gateways, and distributed tracing.

• Solid experience with MySQL, including complex queries, indexing, stored procedures, and performance tuning.

• Familiarity with RESTful API design, OpenAPI/Swagger, and versioning strategies.

• Knowledge of containerisation and orchestration tools like Docker and Kubernetes is advantageous.

  Soft Skills

• Strong problem-solving and analytical abilities.

• Excellent communication and collaboration skills.

• Ability to work effectively in agile, cross-functional teams.

• Self-motivated, with a commitment to code quality and continuous learning.
  

  
  Interested candidates please email your latest resume to subagio@tangspac.com
  EA License: R1108479 | EA Registration :25C2690

We are seeking a skilled Senior IT analyst with good  Java Microservices Development experience to join our technology team in building scalable, secure, and high-performance banking applications. You will be responsible for designing, developing, and maintaining microservices-based systems that power our core banking, payments, and customer-facing platforms. You will work closely with architects, DevOps engineers, and business stakeholders to deliver robust solutions that meet the high standards of the financial services industry.

Key Responsibilities

• Design, develop, and deploy Java-based microservices using Spring Boot and related frameworks.

• Build and optimise RESTful APIs and event-driven architectures to support banking workflows.

• Work with MySQL databases, including schema design, query optimisation, and transaction management.

• Implement secure coding practices, including authentication (OAuth2, JWT), authorisation, and encryption.

• Collaborate with front end, integration, and infrastructure teams to deliver end-to-end solutions.

• Write unit, integration, and contract tests using frameworks such as JUnit, TestNG, and Mockito.

• Participate in code reviews, agile ceremonies, and technical design discussions.

• Troubleshoot and resolve production issues, ensuring high availability and performance.

• Contribute to CI/CD pipelines using tools like Jenkins, GitLab CI, or GitHub Actions.

• Ensure compliance with banking security standards and regulatory requirements (e.g., MAS TRM Guidelines).

Key Requirements

Technical Skills

• Min 6 years with strong proficiency in Java (version 11 or higher) and Spring Boot (Spring MVC, Spring Data, Spring Security).

• Experience designing and building microservices architectures, including service discovery, API gateways, and distributed tracing.

• Solid experience with MySQL, including complex queries, indexing, stored procedures, and performance tuning.

• Familiarity with RESTful API design, OpenAPI/Swagger, and versioning strategies.

• Knowledge of containerisation and orchestration tools like Docker and Kubernetes is advantageous.

  Soft Skills

• Strong problem-solving and analytical abilities.

• Excellent communication and collaboration skills.

• Ability to work effectively in agile, cross-functional teams.

• Self-motivated, with a commitment to code quality and continuous learning.
  

  
  Interested candidates please email your latest resume to subagio@tangspac.com

Responsibilities

• Service and support of all network & telecommunication, front office, back office, architectures & network infrastructure (LAN/WAN), WIFI, servers, security & SOX controls, PCs & peripherals; etc and ensuring implementation are in accordance with the agreed design
• Ensure all IT services are meeting service level agreement and issues are being resolved in a timely manner
• Able to manage internal and external resources when delivering any projects or tasks and ensure all deliverables are on time and on budget
• Respond to email, calls and requests from users
• On site or remote IT support for IT hardware/software, follow up to remediate the vulnerabilities and/or threats and network related issues on users’ PC
• Assist users to troubleshoot IT problems, escalation & discuss issues with team members to identify root cause and resolve issue for users
• Carry out installation, upgrading of hardware and software, assist in daily IT operation work and take on projects
• Review all technical support related processes and documentation for continuous improvement
• Maintenance and operations of IT equipment in server rooms
• Maintain IT inventory of hardware/software/licenses

Requirements

• Relevant IT experience (e.g. hands-on IT hardware and software maintenance and installations as well as network infrastructure knowledge)
• At least 3-5 years’ experience in an IT Support or System/Network Admin role
• Excellent troubleshooting, problem-solving and analytical skills
• Experienced and knowledge in Wordpress, Outlook, Firewall, WAN, LAN and wireless network
• Basic knowledge on Team Video Conferencing/Audio Conferencing
• Possess Bachelor Degree in Computer Science or equivalents

Working days: 5 days

Location: Located in the West (Pandan Loop)

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Key Responsibilities

AP Helpdesk Operations

• Primary point of contact for vendor and internal AP-related queries via ticketing tools, email, or phone

• Handle escalated and complex AP issues such as invoice discrepancies, payment delays, duplicate payments, and account reconciliations

• Ensure accurate and timely resolution of queries within defined SLAs

Query Resolution & Analysis

• Analyze root causes of recurring issues and recommend corrective actions

• Track, monitor, and report helpdesk metrics including turnaround time, backlog, and resolution rates

• Maintain detailed documentation of issues and resolutions

Stakeholder & Vendor Management

• Communicate effectively with vendors, procurement, finance, and business teams

• Provide clear explanations of AP processes, payment cycles, and policy requirements

• Build strong relationships to improve vendor satisfaction and reduce query volumes

Process Improvement & Compliance

• Identify process gaps and support continuous improvement initiatives

• Ensure compliance with internal controls, and company policies

• Update and maintain SOPs and knowledge base documents

Team Support & Leadership

• Guide and mentor junior analysts and new team members

• Support training initiatives and knowledge transfer sessions

Key Performance Indicators (KPIs)

• SLA adherence and first-contact resolution rate

• Accuracy and quality of query resolution

• Reduction in repeat and aged queries

• Vendor and internal customer satisfaction scores

Responsibilities:

• Responsible for conducting laboratory tests and analysis on oil and gas / chemical (OGC) samples using prescribe standard laboratory test method, techniques and instruments.
• Interpret and report test results accurately and timely based on test method. Maintain detailed records of all analysis performed.
• Complete all laboratory reports as applicable.
• Ensure compliance with safety protocols, quality control procedures, and regulatory guidelines.
• Understand and keep updated with all laboratory safety, reporting techniques and analysis methods.
• Perform all other duties and responsibilities as assigned.

Requirements:

• Diploma / Degree in Science / Chemistry or related field.
• Equivalent work experience in OGC industry or a laboratory environment.
• Ability to understand ASTM standards and procedures.
• Must be able to work with all chemicals, petrochemical, and petroleum products.
• Must be able to differentiate colors accurately by sight.
• Ability to work effectively under pressure, while directing numerous projects concurrently with different deadlines.
• Good interpersonal and communication skills with demonstrated ability to communicate effectively.
• High level of accuracy is required, with special attention to details.
• Able to multi-task.
• Must have positive attitude and good teamwork.
• Ability to adapt to Good Lab Practice.
• Have initiative to perform housekeeping before and after work.
• Position requires a dependable and reliable individual, whose daily presence adds to the success of the department.
• Required to work under a rotating 12 hours’ shift.

Additional Information:

• Training will be provided for suitable candidates without experience.
• Salary commensurate with experience & skills.

Qualified or interested candidates, please submit your updated resume in MS Word / PDF format to hr.singapore@amspecgroup.com.

We regret to inform you that only shortlisted candidates will be notified.

Please include the following in your resume (if any):-

• Last drawn / current and expected salary.
• Reason(s) for leaving previous / current company.
• Education background.
• Work experience in point forms.

Support data requests by extracting and preparing data from relevant systems for stakeholders

Analyse and validate data to ensure accuracy and highlight any issues for resolution

Assist in preparing reports and dashboards to support business decisions

Support ad-hoc analysis and special projects based on business needs

Maintain and improve reporting processes and data workflows

Work closely with stakeholders to understand requirements and deliver actionable insights

Identify data gaps, risks, and opportunities for process improvements

Ensure reporting aligns with internal policies and data governance standards

Interested applicants may email resume to kellychooi@recruitexpress.com.sg

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Key Responsibilities:

• Manage and grow a portfolio of existing client accounts to ensure retention and revenue expansion
• Identify and develop new business opportunities through prospecting and networking
• Understand client needs and propose suitable IT solutions (e.g., cloud, infrastructure, software, managed services)
• Prepare and present proposals, quotations, and sales presentations
• Lead negotiations and close deals to achieve sales targets
• Build and maintain strong relationships with key stakeholders and decision-makers
• Collaborate with internal technical teams to deliver effective solutions
• Maintain sales pipeline, forecasts
• Stay updated on market trends and competitor activities
• Any other ad-hoc duties as assigned by supervisor

Requirements:

• 1- 2 years of experience in IT sales, account management, or business development
• Proven track record in achieving sales targets
• Basic understanding of IT products and services
• Strong communication, presentation, and negotiation skills
• Self-motivated, results-driven, and able to manage multiple account

Interested applicants, please email your resume to Lisa (Lisha) Zhang

Email: lisazhang@recruitexpress.com.sg

CEI Reg No: R25157448

EA Licence No: 99C4599

Recruit Express Pte Ltd

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other IT equipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer and label printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other IT equipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer and label printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).

Key Responsibilities (Outcome-Led)

• IT Service Delivery & Process Excellence - Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs). Oversee L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within SLA targets.
• Identity & Access Lifecycle Management - Lead end-to-end identity lifecycle automation for employees and applications using Okta (SSO/MFA/SCIM). Enforce strong authentication, least-privilege access, and timely joiner-mover-leaver (JML) processes.
• Endpoint Management & Productivity - Maintain endpoint posture and user productivity for a Mac-first fleet via Jamf Pro. Implement baselines, patching, compliance monitoring, and software deployment.
• Collaboration Platform Operations - Operate and maintain collaboration tools (e.g., Google Workspace, Lark) and ensure tenancy hygiene, data lifecycle, and retention policies are executed as designed.
• Office IT & Network Foundations - Oversee office IT infrastructure (network/Wi-Fi, meeting rooms/AV, printing) with partners, ensuring audit-ready site operations.
• SaaS Governance & Asset Lifecycle - Govern SaaS access and licensing hygiene. Manage asset accuracy from procurement to disposal, with documented evidence.
• Cross-Functional Collaboration - Partner with Project Managers and Solution Architects to ensure operational stability and support technology initiatives.

Success Measures

• SLA attainment consistently met, with a downward trend in MTTR; major incidents are rare and well-remediated.
• Patch/compliance targets achieved on time; deviations corrected rapidly.
• SSO/MFA coverage near-universal; JML processes timely (day-1 readiness, rapid deprovisioning).
• Asset records accurate, with documented disposal processes; ticket deflection via knowledge/self-service improves monthly.
• Smooth rollouts with measurable adoption and reduced support load.

Qualifications & Skills

• 6–10 years in IT operations, including hands-on administration and team leadership in a multinational environment.
• Technical Expertise: Proficiency in Jamf Pro (macOS/iOS endpoint management) and Okta (identity lifecycle automation). Strong command of ITIL practices and experience with ITSM tools (e.g., Jira Service Management). Admin proficiency in Google Workspace and modern collaboration suites (e.g., Lark).
• Leadership Skills: Clear operational judgment, stakeholder communication, and vendor/SOW management. Ability to simplify processes, eliminate toil, and enforce hygiene standards.
• Education: Bachelor’s degree in Computer Science, IT, or related field (preferred).

Preferred Qualifications

• Experience operating in fast-growth or regulated environments.
• Certifications such as ITIL, Jamf Certified Administrator, or Okta Certified Administrator.
• Familiarity with multinational team management.

Job Description:

We are seeking an IT & Technical Support to join our dynamic team. This role involves supporting the design, implementation, and maintenance of IT infrastructure, while also providing technical support across the organization.

Key Responsibilities:

• Oversee daily operations, administration, monitoring, and backup of IP networks and IT infrastructure, including security compliance
• Provide L1, L2, and L3 support for hardware, software, and network issues. Troubleshoot applications and resolve end-user issues
• Coordinate software updates, integration, and maintenance.
• Assist with installing and setting up workstations, PCs, printers, and other ITequipment
• Track IT assets, software licenses, and hardware inventory
• Manage asset tagging, software installations, and network patching
• Administer Windows OS, MS Office apps, and other software
• Ensure smooth operation of network systems, including handling printer andlabel printer issues
• [HR related] Onboarding tasks (email accounts, device setup, user access) and Offboarding processes (account deactivation, device reset)
• Maintain technical support documentation, manage IT inventory lists, and track asset movements
• Perform ad-hoc administrative duties as required
• Assist in generating and managing service requests for new employees' IT assets
• Maintain the company’s network, firewall, and ensure system security
• To maintain an up-to-date database of company IT related
• Work closely with different business units to understand their needs and align IT initiatives with business and clinical objectives
• Lead the planning, execution, and monitoring of major IT projects, ensuring they are completed on time and within budget

[Maintenance of mission-critical network and infrastructure systems] including:

• Perform on-site corrective maintenance within agreed timescale to restore normal service to users as quick as possible
• Perform routine preventive maintenance to minimize unscheduled system downtime
• Any other adhoc duties as assigned from time to time

Requirements:

• Minimum NITEC / Diploma / Degree in Information Technology or related field of studies.
• Min 2–3 year relevant experience 
• Basic knowledge of IT data security principles
• Technically proficient in Microsoft Office 365 and Asset Management
• Resourceful, proactive and able to take ownership of tasks with minimal supervision.
• Good interpersonal communication skills and ability to interact effectively with users.
• A team player with logical / Critical thinking and attention to details
• Experience in on-premise and IT infrastructure network administration and critical IT service management is a plus.
• Knowledge of operating systems, software applications, and remote connection systems is a plus.
• Knowledge and delivery of facilities management and integrated building solutions related projects is a plus.
• Based in Buona Vista (occasional travel to subsidiary clinic at Orchard).
• Working hours are 5.5 days per week (Saturday Alternate).