Total 3,747 system analyst job vacancies in Australia

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

About the role

We are seeking a Salesforce Data Analyst to support large-scale system integration projects involving Salesforce and multiple external systems.

You will start by assisting in data mapping and integration work between Salesforce and APIs (e.g. MuleSoft), gaining hands‑on exposure to how data flows across systems. This includes understanding Salesforce data models, integration payloads, and transformation logic.

You will also support testing activities (SIT/UAT) and work closely with experienced consultants across Salesforce, integration, and functional teams.

Over time, this role can evolve into a Business Analyst or Developer track, depending on project needs and your interests.

This role is suited for individuals who are detail-oriented, structured, and proactive, and who are interested in understanding how enterprise systems connect and operate end‑to‑end.

Responsibilities

Data Mapping & Integration Support

• Work closely with functional, integration (MuleSoft) and data migration teams to support end‑to‑end delivery.
• Assist in mapping data between Salesforce objects and external systems via APIs.
• Analyse field definitions, data structures, and relationships across systems.
• Support the documentation of data templates, mappings, transformation logic and integration requirements.
• Work with senior consultants to clarify data inconsistencies, edge cases, and validation rules.
• Review API payloads (JSON/XML) to understand how data is exchanged between systems.
• Perform data patching when required.
• Maintain clear and well-structured documentation such as data mapping sheets, integration specifications (functional level), test scenarios and results.

Requirements & Functional Support

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Testing & Quality Assurance

• Support requirement discussions with business and functional teams to understand data-related needs.
• Assist in documenting simple user stories, process flows, and data-related requirements.
• Translate business requirements into structured data or integration-related inputs.

Requirements

Must have skills and experience

• Interest in data, systems, or integration work.
• Strong attention to detail and ability to work with structured information.
• Ability to analyse and compare data across different sources.
• Good logical thinking and problem-solving skills.
• Able to follow through on tasks and track details consistently.
• Comfortable working with multiple teams and stakeholders.

Good to have

• Basic understanding of databases, data structures, or APIs.
• Familiarity with JSON, XML, or Excel-based data mapping.
• Exposure (academic or internship) to system integration, business analysis, or testing.
• Interest in Salesforce, cloud platforms, integration or enterprise systems.

Ways of working

• Work collaboratively within an agile, sprint-based build delivery environment.
• Learn by supporting senior consultants.
• Take ownership of assigned data mapping and testing tasks, ensuring accuracy and completeness.
• Communicate proactively on progress, issues, and dependencies.
• Be comfortable working with detailed, structured tasks that require consistency and attention.

Success measures

• Produce accurate and complete data mapping documentation with minimal supervision.
• Understand Salesforce data models and basic integration flows.
• Support testing cycles with minimal errors in data validation.
• Proactively follow up on issues and close assigned tasks.
• Communicate clearly and build working relationships across teams.
• Demonstrate reliability, attention to detail, and ownership in day‑to‑day work.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Maximising Potential I Transforming Lives

Join Maitri School’s team of educators and professionals empowering students with autism spectrum disorder to live better, learn continually, and contribute meaningfully. As Singapore embraces inclusive education, your expertise will make a meaningful difference right here in our community.

Your role as Behavioural Analyst/Therapist:

• Conduct comprehensive behavioural assessments to identify areas of need, and develop individualised intervention plans grounded in ABA principles. These plans should include clearly defined goals, targeted intervention strategies, and progress-monitoring methods to address challenging behaviours and promote positive social and academic outcomes.

• Collaborate closely with teachers, parents, and other professionals to ensure a holistic and coordinated approach to supporting each student's progress.

• Maintain detailed records and documentation of students’ progress to evaluate the effectiveness of interventions and make necessary adjustments. Provide regular updates to stakeholders on progress and outcomes.

• Coach key partners about ABA principles and how to apply educational and behavioural techniques to carry out intervention plans in class and at home to support the students’ progress.

• Facilitate training for staff to improve understanding on ABA.

• Contribute to the development and refinement of the school's behavioural support programmes and resources. To positively influence the development of programs, policies and procedures to promote best practice.

• Stay up-to-date with the latest research and best practices in the field of behavioural analysis and therapy.

• Attend IEP meetings with teachers when necessary.

Why choose Maitri School:

1)      Competitive compensation package with performance bonus

2)      Career progression opportunities

3)      Manageable class size

4)      Work life harmony

Requirements:

• A Master's degree in Applied Behaviour Analysis, Psychology, or a related field, prefer candidates with BCBA / BCaBA / QBA / QASP-S qualifications.

• Minimum 3 years of experience in providing behavioural analysis and therapy services, preferably in an educational setting with experience working with ASD students.

• Excellent communication and interpersonal skills, with the ability to effectively collaborate with a diverse range of stakeholders

We regret that only short-listed applicants will be notified for an interview.

Work Location:
2026 and 2027 - 95 Jalan Eunos, 2028 - 20 Pasir Ris Street 51

We are supporting a leading client in the financial services sector in their search for a Cash Operations Processing Analyst to join their CB & IB Operations and Controls team in Singapore. This is a 1-year contract role (with extension possibility) based fully onsite.

The Role

You will execute time-critical cash operations including GIRO, Standing Orders, DDA/DCA, and Cash Counter Services. Day-to-day, you'll be responsible for:

• Processing daily operations with high accuracy and adherence to established controls and escalation protocols
• Monitoring and resolving exceptions escalated from offshore governance support teams
• Maintaining and updating SOPs and procedures to reflect process or business changes
• Managing working relationships with Front Office, internal stakeholders, and external counterparties
• Ensuring all transactions are processed in line with SLAs, internal policies, and industry guidelines

What We're Looking For

• Minimum 3 years' experience in financial services, with exposure to Cash and Payments operations
• Sound understanding of cash operations processes across APAC, including offshore operating models
• Strong technical and commercial grasp of end-to-end operational processes
• Proven ability to analyse issues, take ownership, and drive resolution
• Ability to perform under tight deadlines in a fast-paced, time-critical environment
• Strong risk management mindset and control discipline
• Positive, collaborative team player

Fresh graduates from local universities (NUS, NTU, SMU) with strong academic backgrounds and relevant internship experience are welcome to apply. Prior Risk & Control experience is a plus.

Job Description:

• Perform loan administration tasks, including gathering and analyzing customer bank statements for loan applications.
• Collaborate closely with the credit risk team to perform credit maintenance functions such as credit monitoring and limit updates.
• Support and execute account maintenance requests, including updating bank static data and customer information, customer profile creations and account closures.
• Review onboarding applications and customer profile changes to ensure compliance to regulatory guidelines.
• Handle requests from external organisations such as liquidators & IRAS.
• Assist with system testing and other ad hoc tasks when required.

Requirements:

• A Diploma/Bachelor's Degree in any field
• Minimum 2 years of experience in banking operations
• Attention to detail and good organisational skills
• Responsible and good team player
• Working knowledge of Google Workspace and MS Office (Excel, Word)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Shape the Future with Us!At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Senior Supply Chain Analyst is responsible for ensuring timely and reliable material supply to Production while optimizing inventory performance and supplier delivery. This role plays a key part in driving supply chain stability, continuous improvement, and cross‑functional alignment within a low‑volume, high‑mix manufacturing environment.

This position reports to the Senior Purchasing Manager, is part of the Purchasing team, located in Singapore, and will be an on‑site role.

In this role, you will have the opportunity to:

• Ensure continuity of material supply to Production by proactively managing demand fluctuations, applying Kanban pull systems, and partnering with Planning, Order Fulfillment, and Manufacturing to balance assurance of supply with inventory optimization.

• Lead supplier performance management initiatives, including driving on‑time delivery improvements, maintaining agreed safety stock levels, conducting supplier audits, and collaborating with suppliers to address demand variability, open liabilities, and forecasting accuracy.

• Drive inventory performance and improvement by implementing strategies to achieve target inventory levels and turns, applying IMAG methodology at Gemba, analyzing root causes of stock‑outs, and deploying sustainable countermeasures.

• Execute and improve daily supply chain operations, including purchase order management through dynamic Kanban processes, timely communication of supply risks, upkeep of daily management boards, and resolution of blocked invoices and past‑due purchase orders.

• Champion continuous improvement using Lean principles, leading kaizen events, standardizing work processes, and ensuring compliance with Quality, Environment, Health & Safety requirements.

The essential requirements of the job include:

• Diploma or Degree in Supply Chain, Engineering, Business, or a related discipline.

• Multiple years of relevant experience in supply chain, purchasing, or manufacturing operations, with exposure to demand management, inventory control, and supplier coordination.

• Working knowledge of SAP or equivalent ERP systems for purchasing, material planning, and supplier data management.

• Hands‑on experience with Kanban systems and inventory management methodologies

• Proficiency in Microsoft Office tools, particularly Excel, for data analysis, reporting, and operational tracking.

It would be a plus if you also possess previous experience in:

• Application of Lean tools such as Kaizen, Daily Management Systems, or standard work deployment.

• Working in regulated manufacturing environments with Quality Management System (QMS) requirements.

• Working experience in a high‑mix low‑volume (HMLV) manufacturing environment.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

• Conduct user requirement analysis for the design, definition, development, implementation and enhancement of new or existing IT projects/systems.
• Liaise closely with business users, evaluate procedures and develop flow diagrams, use cases, as well as translating business functional requirements to technical requirements.
• Liaise closely with vendors in project implementation, integration, testing, application patches and upgrades.
• Be involved in various stages of the SDLC, and providing any application support, troubleshooting or liaison.
• Plan and coordinate end-user training for any IT system implementations or enhancements.

Requirements / Qualifications

• Bachelor's Degree in Information Systems, Computer Science, Computer Engineering or IT equivalent.
• Strong analytical and problem-solving skills as well as the ability to work independently.
• Meticulousness, Organized, Team player and as well as Good Articulation skills.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Job Responsibilities

• Build a solid understanding of Apple B2B processes across SMBs, large corporations, and educational institutions.

• Document current and future state processes, capturing regional nuances with precision.

• Participate in stakeholder workshops, gathering and recording business requirements.

• Produce analytical deliverables — including process maps, gap analyses, and requirement documents — to support program activities.

• Assist with data readiness for system rollout, including preparation and validation of migration data.

• Execute user acceptance testing (UAT), track issues, and drive resolution to ensure system readiness for local requirements.

• Support change management and training activities, including preparing training materials and reference content for future state processes.

• Keep your manager informed on progress, escalating blockers and risks.

Requirements:

• BS or equivalent degree in a discipline related to the role, with 4–6 years of relevant experience.

• Exposure to a B2B selling environment; experience in consumer electronics is a plus.

• Background in a business analyst or process-oriented role, with some exposure to CRM or enterprise systems; familiarity with Salesforce is a plus.

• Good analytical skills and attention to detail, with the ability to present information clearly.

• Experience contributing to business requirement documents.

• Ability to work independently while proactively seeking guidance when needed.

• Collaborative and adaptable working style with a willingness to learn.

• Good organisational skills and ability to manage multiple workstreams.

• Clear written and verbal communication skills, with an ability to tailor outputs to different audiences.

• Background or interest in AI solutions would be a plus.

Job Summary

We are looking for a detail-oriented Business Analyst to support digital transformation initiatives within a highly regulated environment. This role involves driving end-to-end business analysis activities across solution design, testing, implementation, and post-go-live support, requiring strong stakeholder management, analytical thinking, and regulatory awareness.

Mandatory Skill-set

• Bachelor’s Degree in IT, Computer Science, Business, Engineering, or related field;
• Must have at least 4 years of experience as a Business Analyst or similar role;
• Strong experience in requirements gathering, process analysis, and functional documentation;
• Hands-on experience supporting SIT/UAT, defect management, and implementation activities;
• Good experience in designing customer-servicing platforms or customer-facing digital channels;
• Experience working in regulated environments such as hospitality, financial services, government, or similar industries;
• Familiar with Agile, Waterfall, or hybrid SDLC methodologies;
• Strong stakeholder management and communication skills across business, IT, compliance, and vendors.

Desired Skill-set

• Experience in COTS evaluation, fit-gap analysis, or vendor management;
• Exposure to tender/RFP processes and vendor assessment activities;
• BA or Agile certifications such as CBAP, CCBA, CSM, or CSPO are a plus.

Responsibilities

• Gather, analyse, and translate business and regulatory requirements into functional and non-functional specifications; 
• Drive end-to-end business analysis activities across solution design, testing, implementation, and post-go-live validation;
• Facilitate workshops and discussions with business, compliance, IT, and vendor stakeholders;
• Maintain requirements traceability and ensure solutions align with business and compliance expectations;
• Support COTS evaluation, vendor coordination, and solution assessment activities;
• Define and support SIT/UAT/ORT activities, including defect tracking and resolution coordination;
• Support implementation readiness, operational handover, and post-deployment validation activities;
• Act as the key bridge between business, compliance, vendors, and technical teams throughout the project lifecycle.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Analyse sales data and market trends to support business decisions

• Maintain databases and ensure data accuracy (Excel, SAP, internal systems)

• Prepare reports, dashboards, and track key performance metrics

• Provide data-driven insights to support sales strategies

• Assist in B2B marketing campaigns and lead generation activities

• Monitor and evaluate campaign performance for optimisation

• Collaborate with sales & marketing teams on business initiatives

• Support marketing materials, promotions, and ad hoc duties

Requirements:

• Bachelor Degree in Business/Marketing/Engineering

• Min 3 years experience in B2B Marketing

• Proficient in Excel, Power BI/Tableau

• Knowledge in Power Automation is an advantage

• Working Hours: Mon to Fri (8.15am - 5.30pm)

• Location: Lavender

• Salary: Up to $4400

• Able to start work within short notice

How to apply:

Interested applicants kindly state your expected salary, last drawn salary and starting date.

We regret to inform that only shortlisted candidates will be notified.

Log on to www.e-cruitteam.com.sg for more job opportunities!

EA Personnel: Teo Kai Xin, Joey
EA Reg ID: R23114229
EA Licence No.:19C9603

Company Overview

ACG Management Pte. Ltd., founded in Singapore in 2009, employs around 70 professionals in a group using a multi-manager strategy primarily in equity market. ACG is aggresively expanding its team and strategies.

Job Summary

We seek global macro traders to generate stable and uncorrelated absolute returns with minimize down side.

Responsibilities

• global macro research and portoflio management
• target high sharpe ratio by tight risk management
• well experienced in rates, currencies, and/or commodities market.
• Conduct detailed bottom-up or top down research on global markets.
• Co-working with risk team to build rubost risk system for global macro.
• Engage professionally with company management, investor relations teams, and sell-side analysts to enhance research quality
• Apply market-specific knowledge and cultural awareness to deepen research insights and investment theses
• Collaborate closely with Portfolio Managers to develop, refine, and communicate investment theses aligned with firm strategy

Required competencies and certifications

• Minimum 3–5 years of experience in global macro investment at buy side or sell side.
• Fixed Income
• FX
• Commodities
• Equities

Other Information

• Location: Singapore Office
• Language Requirement: Market-specific language proficiency relevant to the coverage universe

Benefits and Highlights

• Join a fast growing multi manager hedge funds.
• Work in a collaborative and intellectually rigorous environment
• Play a key role in generating alpha and take a lead for global macro strategy expansion.

Key Responsibilities

• Support end-to-end product delivery and launch execution, ensuring quality and timely implementation.
• Lead stakeholder discussions, manage scope, and proactively identify and resolve risks and issues.
• Gather, document, and validate business requirements and align solutions with stakeholders and technology teams.
• Oversee UAT activities, including planning, execution, defect tracking, and sign-off.
• Support post-launch activities such as verification, SOP documentation, and user training.
• Drive continuous improvement while ensuring adherence to governance, compliance, and SOPs.
• Provide guidance to team members and ensure quality, consistency, and accountability in delivery.

Requirements

• Minimum 5 years of experience in the insurance industry
• Diploma/A-Level or equivalent qualification
• Proven project management and coordination experience (project leadership experience is a plus)
• Strong stakeholder management, communication, and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment

Interested applicants please send your resume in MS Words format toprasant.sirohi@ambition.com.sg and attention to Prasant Sirohi (R22106307)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R22106307

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. License Number: 10C5117

Role: Production Support Analyst

Job Requisition Number: IS-88092

Job Level: 3-5 years of relevant experience (L2)

Location: Singapore

Key Responsibilities:

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data center operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements:

Must Have:

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to Have:

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Technical Skills:

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake banking system is plus point.

Please forward your resume in MS word format to Careers@infogainglobal.com

About the Role:

We are seeking a highly motivated and experienced Lead Business Analyst/PMO to join our Site Reliability Engineering (SRE) team. This pivotal role will drive the successful implementation and ongoing management and enhancement of our new ITSM IT Service Request (ITSR) platform. The successful candidate will be instrumental in achieving our strategic goals of automating ITSR regression testing, significantly reducing ticket volumes, and establishing automated reporting for support ticket analysis. This role requires a blend of strong analytical skills, project management acumen, and a proactive approach to stakeholder engagement and process optimization.

Key Responsibilities:

ITSR Transformation & Project Management (Primary Focus):

• Strategic Implementation:

  • Actively participate in the discovery, definition, development, and deployment phases of the ITSR platform, ensuring a seamless transition from legacy systems.

  • Requirements & Design: Lead requirements gathering, analysis, and design for ITSR features, collaborating closely with users, application and services teams, development, other ITSM workstreams and other stakeholders.

• Automation & Efficiency:

  • Automated Regression Testing: Work in close collaboration with development teams to design and implement automated regression testing for the ITSR platform, ensuring stability and reliability of new releases. (No direct development required).

  • Ticket Volume Reduction: Drive initiatives and strategies aimed at reducing monthly support ticket volumes, leveraging process improvements, automation, and user education within the ITSR framework.

  • Automated Reporting: Lead the automation of service request ticket analysis dashboards and reports, transitioning from manual data extraction and manipulation (Excel, PowerPoint) to a streamlined, automated reporting solution.

• Project Governance & Reporting:

  • Schedule and facilitate regular cadences with Journey Sponsors, Workstream Leads, and stakeholders, including preparing meeting decks, file notes, and tracking action items.

  • Maintain and track burndown of ITSR project backlogs, overall work plans, and manage interdependencies among workstreams.

  • Prepare and present comprehensive status reports and management presentations on ITSR journey progress.

• Quality Assurance & User Acceptance:

  • Support and facilitate issue resolution throughout the ITSR implementation lifecycle.

  • Review and refine UAT test cases, and conduct UAT and live verification for ITSR rollouts.

  • Validate designs and prototypes;

  • Communication & Collaboration: Collaborate with relevant parties on communications and broadcasts related to ITSR rollout and broader ITSM initiatives.

ITAS Operations (BAU) - Secondary Role/Cover:

• Performance Monitoring: Actively track and review actionable insights and observability from the ITAS Control Tower, focusing on ticket Service Level Agreements (SLAs).

• SLA & Backlog Management: Review and follow up with support teams on ticket SLAs (missed SLAs, high ticket volume, high transfer volume), and maintain and burn down backlogs as prioritized for ITAS Operations.

• Feedback & Sentiment Analysis: Review and follow up on negative sentiments and feedback from Employee Experience surveys and ticket feedback, escalating issues as required.

• Training & Recognition: Collaborate with HR Learning on mandatory training for service engineers and support recognition programs for service engineers and top-performing application teams.

• Dispute Resolution: Support the Arbitration Team in processing ticket transfer requests, handling disputes, and managing aging cases escalated by users/service engineers.

• Metrics & Reporting: Track and report on ITAS driver and outcome metrics.

• Stakeholder Engagement: Schedule bi-weekly cadences with Lines of Business (LOBs) / markets, prepare file notes, and follow up on action items.

• Enhancement UAT: Perform UAT for ITSR enhancements and fixes.

Requirements:

• 5 to 6 years of working experience, with significant exposure to Service Management principles and practices.

• Proven experience in IT application or infrastructure development or support.

• Demonstrated experience in Agile, Scrum, or Kanban methodologies for managing IT projects or operations.

• Strong project management skills or experience in leading and managing diverse stakeholders.

• Exceptional analytical and critical thinking abilities, strong data analysis skills, and a meticulous, process-oriented, and audit-compliant mindset.

• Proficiency in MS Office tools, particularly MS Excel and PowerPoint, for data analysis and preparing compelling management presentations.

• Possess relationship-led qualities, coupled with the ability to be strong and firm with stakeholders, especially regarding process compliance.

• Experience in designing or implementing automated testing solutions is highly desirable.

• Familiarity with reporting tools and dashboard automation is a plus.

Interested candidates may apply through the application system. We regret to inform only Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Registration No. R1877971 (Derrick Tiew Yong Han)

The role focused on drafting and managing legal confirmations for the FX and IR derivatives.

Core Responsibilities

- Legal Confirmation Drafting: Prepare and manage confirmations for Foreign Exchange (FX) and Interest Rate Derivatives transactions, ensuring accuracy and compliance with regulatory standards.

- Cross-Team Collaboration: Partner with Sales, Trading, Legal, Compliance, Technology, and Operations teams to resolve issues and deliver timely documentation.

-Risk Mitigation: Act as a subject matter expert to identify risks, strengthen controls, and ensure operational efficiency in documentation processes.

- Strategic Support: Assist the Asia FXIRP Drafting team in executing global initiatives while aligning with regional business needs.

- Process Improvement: Design and implement workflow enhancements leveraging Business Intelligence tools and automation.

- Global Consistency: Build relationships with peers across regions to ensure standardized documentation practices and knowledge sharing.

- Continuous Review: Regularly assess processes to meet expectations for timeliness, quality, and cost-effectiveness.

Qualification

- Bachelor’s degree in the relevant discipline.

- Prior operations experience or internship experience.

- Strong attention to detail, proactive mindset, and ability to multitask in fast-paced environments.

- Collaborative and team-oriented, with effective problem-solving and judgment skills.

Preferred:

- Understanding of FX and Interest Rate markets, derivatives, and regulatory environment would be an added advantage.

- Experience with ISDA documentation.

- Proficiency in Microsoft Office Suite (especially Excel) and ability to learn multiple systems quickly.

This is a 6 month contract role.

Licence No 99C3289
R1100672

About the Company

A well-established and prominent financial services institution.

About the Job

• KYC Lifecycle Management: Handle, evaluate, and oversee client onboarding and routine file updates by verifying all required KYC data and paperwork.

• Stakeholder Collaboration: Coordinate with internal teams and external contacts to gather necessary Customer Due Diligence (CDD), KYC, and tax documentation, ensuring alignment with corporate compliance benchmarks.

• Risk Evaluation: Conduct comprehensive AML risk analyses for new and existing accounts, which includes scrutinizing and validating Source of Wealth (SOW) and Source of Funds (SOF).

• Regulatory Alignment: Maintain a strong understanding of evolving AML/CFT regulations and company protocols to effectively mitigate potential compliance risks.

• Process Consistency: Ensure internal workflows, operational guidelines, and team processes remain fully compliant with updating regulatory standards.

• Quality Control: Engage in quality assurance reviews for finalized client profiles, ensuring accurate documentation and strict adherence to operational timelines.

• Ad-Hoc Initiatives: Support specialized regulatory assignments, workflow optimization projects, and routine administrative duties as requested by leadership.

Skills and Requirements

• Possess a Diploma or Bachelor's Degree, coupled with a minimum of 2 years of professional AML/KYC experience, ideally within the financial services sector.

• Familiarity with compliance frameworks, KYC workflows, and verifying SOW/SOF for high-net-worth individuals is highly preferred.

• Demonstrates exceptional precision, organizational skills, a strong attention to detail, and the capacity to handle multiple tasks under strict time constraints.

• Displays a proactive attitude, strong organizational habits, and high adaptability.

To apply online please use the 'apply' function.(EA: 94C3609/ R24124496)