Total 42 job vacancies by Intellect

Key Responsibilities

Network Automation & Development

• Design, build, and maintain network automation frameworks to streamline provisioning, configuration, compliance, and lifecycle operations.

• Develop automation using Python, Ansible, REST/NETCONF/NMI APIs, and YAML.

• Implement Infrastructure as Code using:

o Ansible Tower / AWX

o GitLab repositories

o Azure DevOps CI/CD pipelines

o CyberArk Vault for secure credential and secrets handling.

• Establish coding standards, documentation practices, and reusable automation modules.

Architecture, Governance & Best Practices

• Translate business requirements into scalable network automation architecture.

• Define automation governance, templates, naming standards, and deployment guidelines.

• Conduct code reviews and enforce security, compliance, and audit rules.

• Recommend enhancements and assess emerging technologies.

________________________________________

Experience in the following Network automation:

NX OS & Catalyst Deployment

• Provision devices using provided templates:

o Interfaces, VLANs, IPs, hardening constructs

o HSRP, LACP port channels

o ACLs

o Static & dynamic routing (OSPF/BGP)

• Perform automated validation and compliance checks.

Network Health Monitoring, Logs & Troubleshooting

• Automated health checks (fabric topology, device status, endpoint connectivity).

• Fault detection & remediation for NX-OS/Catalyst

• Collect diagnostic logs & performance data for RCA.

• Automate network devices backup with version control.

________________________________________

Required Qualifications

• At least 5 years of enterprise networking & automation experience.

• Proficiency with:

o Ansible, YAML, Python

o Ansible Tower / AWX

o GitLab version control

o Azure DevOps CI/CD pipelines

o CyberArk Vault

• Deep expertise in:

o Cisco NX OS, Cisco Catalyst

o Layer 2/3 technologies including OSPF, BGP, VXLAN, EVPN, STP, HSRP, LACP, ACLs

o APIs (REST, NETCONF, gNMI), YANG models

• Hands-on in automation validation and test-driven deployment.

________________________________________

Preferred Qualifications

• Cisco CCNP, CCIE Professional

• Red Hat Ansible Tower / Terraform Certified (optional)

• Cloud experience (AWS/Azure) (optional)

________________________________________

Soft Skills

• Good communication and technical documentation skills

• Analytical and detail-oriented

Required Qualifications

Essential Technical Skills

• Databricks Platform: Proven hands-on experience with Databricks platform including workspace administration, cluster management, and workflow orchestration
• Unity Catalog: Demonstrated experience implementing Unity Catalog for unified governance, including metastore configuration, catalog/schema design, and access control policies
• Data Modelling: Strong expertise in designing and implementing data models, including dimensional modeling, data vault, and lakehouse architectures
• Delta Lake: Deep understanding of Delta Lake features including ACID transactions, time travel, and optimization techniques
• Apache Spark: Proficiency in Spark SQL, DataFrames, and performance tuning
• Programming: Strong skills in Python, SQL, and/or Scala for data processing
• Cloud Platforms: Experience with Azure, AWS, or GCP cloud services

Additional Technical Skills

• Data pipeline development and ETL/ELT processes
• Data governance frameworks and metadata management
• Performance optimization and troubleshooting
• CI/CD practices for data platforms
• Data quality and validation frameworks
• Understanding of data security and compliance requirements

Professional Experience

• Minimum 8-10 years in data architecture, engineering, or analytics roles
• At least 3-5 years of hands-on experience with Databricks platform
• Proven track record implementing Unity Catalog in enterprise environments
• Experience designing and implementing complex data models for large-scale systems
• Background working with Databricks Professional Services or similar partnerships preferred
• Experience across multiple industry sectors (Public Service, Financial Services, Healthcare, etc.) is advantageous

Certifications (Preferred)

• Data Engineer Professional
• Databricks Certified Associate Developer for Apache Spark
• Cloud platform certifications (Azure Data Engineer, AWS Data Analytics, or GCP Data Engineer)
• Relevant data management or analytics certifications

Soft Skills

• Strong analytical and problem-solving capabilities
• Ability to work collaboratively with Partners and cross-functional teams
• Client-focused mindset with relationship-building skills
• Self-motivated with ability to manage multiple priorities
• Experience working in agile environments

Key Responsibilities

End-to-End Data Architecture

• Collaborate with Databricks PS and customer 
• on comprehensive end-to-end data architecture on Databricks platform
• Design and implement data ingestion strategies from various source systems
• Architect scalable storage solutions leveraging Delta Lake and lakehouse architecture
• Develop efficient data processing frameworks using Apache Spark and Databricks workflows
• Create data consumption layers for analytics, reporting, and machine learning use cases
• Ensure seamless data flow across the entire data lifecycle

Governance, Security & Compliance

• Collaborate with Databricks PS on implementing robust governance frameworks
• Design and enforce security policies and access controls within Databricks environments
• Ensure compliance with regulatory requirements and industry standards
• Implement data lineage, audit trails, and monitoring capabilities
• Optimize performance through best practices in cluster configuration and query optimization
• Establish data quality standards and validation processes

Data Modelling & Design

• Define business-aligned data models that support organizational objectives
• Design Delta table structures optimized for performance and scalability
• Create dimensional and normalized data models based on business requirements
• Implement medallion architecture (Bronze, Silver, Gold layers) for data refinement
• Develop data schemas that support both analytical and operational workloads
• Document data models and maintain data dictionaries

Technical Leadership & Collaboration

• Lead technical discussions with clients and stakeholders to understand business requirements
• Provide technical guidance to development teams on Databricks best practices
• Work closely with Infrastructure (Infra), Applications (Apps), and Cyber teams for integrated delivery
• Mentor junior architects and engineers on Databricks technologies
• Present solution architectures and technical recommendations to client leadership

Solution Implementation

• Oversee implementation of Databricks solutions from design through deployment
• Ensure solutions meet performance, scalability, and reliability requirements
• Support proof-of-concepts and pilot implementations
• Conduct architecture reviews and ensure alignment with enterprise standards

Required Qualifications

Essential Technical Skills

• Data Engineering: Strong foundation in data engineering principles, ETL/ELT processes, and data pipeline design patterns
• PySpark: Proven hands-on experience developing data pipelines using PySpark, including DataFrames API, Spark SQL, and performance optimization
• Databricks Platform: Practical experience with Databricks workspace, cluster management, notebooks, and job orchestration
• Workspace AI Agent: Knowledge of Databricks Workspace AI Agent capabilities and integration
• Data Modelling: Experience implementing data models including dimensional modeling, data vault, or lakehouse architectures
• Delta Lake: Understanding of Delta Lake features including ACID transactions, schema evolution, and optimization techniques
• Python: Strong Python programming skills for data processing and automation

Additional Technical Skills

• SQL proficiency for data querying and transformation
• Experience with cloud platforms (Azure, AWS, or GCP)
• Understanding of data governance and security best practices
• Knowledge of streaming data processing (Structured Streaming)
• Familiarity with DevOps practices and CI/CD pipelines
• Experience with version control systems (Git)
• Understanding of data quality frameworks and testing methodologies

Professional Experience

• Minimum 8 years in data engineering or related roles
• At least 2-3 years of hands-on experience with Databricks platform
• Proven track record of refactoring legacy code to modern frameworks
• Experience building and maintaining production data pipelines at scale
• Background working across multiple data sources and formats
• Experience in agile development environments

Required Certifications

• Databricks Certified Data Engineer Associate OR Databricks Certified Data Engineer Professional

Additional Certifications (Preferred)

• Databricks Certified Associate Developer for Apache Spark
• Cloud platform certifications (Azure Data Engineer Associate, AWS Certified Data Analytics, or Google Cloud Professional Data Engineer)
• Relevant data engineering or big data certifications

Soft Skills

• Strong problem-solving and analytical thinking abilities
• Excellent communication skills to explain technical concepts clearly
• Ability to work collaboratively in cross-functional teams
• Self-motivated with strong attention to detail
• Adaptable to changing priorities and technologies
• Client-focused mindset with commitment to quality delivery

Key Responsibilities

Data Pipeline Development & Operations

• Design, build, and operate scalable and reliable data pipelines on the Databricks platform
• Develop end-to-end data workflows from ingestion through transformation to consumption
• Implement robust error handling, monitoring, and alerting mechanisms
• Ensure data pipeline reliability, performance, and maintainability
• Optimize pipeline performance through efficient Spark job design and cluster configuration
• Manage and orchestrate complex data workflows using Databricks Jobs and workflows

Legacy Code Modernization

• Refactor legacy code and data pipelines to PySpark for improved performance and scalability
• Migrate traditional ETL processes to modern ELT patterns on Databricks
• Assess existing codebases and identify opportunities for optimization and modernization
• Ensure backward compatibility and data integrity during migration processes
• Document refactoring approaches and create migration playbooks
• Collaborate with stakeholders to minimize disruption during code transitions

Data Engineering Excellence

• Implement data quality checks and validation frameworks
• Design and maintain Delta Lake tables with appropriate optimization strategies
• Develop reusable code libraries and frameworks for common data engineering tasks
• Follow software engineering best practices including version control, testing, and CI/CD
• Participate in code reviews and provide constructive feedback to team members
• Troubleshoot and resolve data pipeline issues in production environments

Collaboration & Knowledge Sharing

• Work closely with data architects, analysts, and business stakeholders
• Collaborate with Infrastructure (Infra), Applications (Apps), and Cyber teams
• Share knowledge and best practices with Team NCS
• Mentor junior data engineers on PySpark and Databricks technologies
• Document technical solutions and maintain comprehensive documentation

We are looking for a customer-focused IT Service Desk / Call Centre Executive to provide first-level technical support and assistance to end users. The ideal candidate should have prior experience in an IT service desk environment, along with strong communication skills and basic exposure to application support technologies such as APIs, MFT, and host-to-host integrations.

Key Responsibilities:

• Act as the first point of contact for IT-related issues via phone, email, or ticketing systems
• Provide timely resolution or escalation of incidents and service requests
• Troubleshoot basic technical issues related to systems, applications, and connectivity
• Monitor and support applications involving APIs, MFT (Managed File Transfer), and host-to-host integrations
• Log, track, and update incidents in the ticketing system
• Ensure adherence to SLAs and customer service standards
• Collaborate with internal teams for issue resolution and service improvements
• Maintain proper documentation of incidents, solutions, and processes

Required Skills & Qualifications:

• Proven experience in an IT Service Desk / IT Call Centre environment
• Basic understanding of:APIs (Application Programming Interfaces)MFT (Managed File Transfer)Host-to-host integrations
• Strong communication and customer service skills
• Ability to handle high-volume support requests in a fast-paced environment
• Familiarity with ticketing tools (e.g., ServiceNow, Remedy, Jira, etc.)
• Good problem-solving and troubleshooting skills

Preferred Profile:

• Candidates with service desk experience and strong communication skills are highly preferred
• Desktop support engineers with technical knowledge but lacking customer interaction experience may not be ideal for this role
• ITIL knowledge or certification is an added advantage

Intellect Care (Counselling/ Psychotherapy) is a collaborative process to guide, explore and/or resolve personal, social, or psychological problems and difficulties.

Counselling is most useful when clients seek tools or techniques to support their mental health. Psychotherapy identifies unhelpful patterns of thinking and behaviours which may limit the client's quality of life or daily activities and equip clients with more helpful and effective ways of thinking, behaving and relating to others. This addresses moderately severe mental health experiences. Intellect Care normally spans up to 60 minutes

Why Join Us?

Become part of a collaborative network of Clinical Psychologists and Counsellors dedicated to expanding access to quality mental health care. At Intellect, you’ll find a supportive community focused on enhancing lives and helping clients overcome personal challenges.

What You'll Do

• Provide 1-on-1 telehealth/or onsite mental health support for Intellect’s clients
• Address a range of clinical cases, including depression, anxiety, trauma, schizophrenia, eating disorders, addiction, and more
• Partner with our internal clinical team to improve the platform and client programs 
• Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed

Qualifications:

• Counsellor
• Minimum Masters Degree in Counselling / Counselling psychology with a minimum of 300 hours of counselling experience post qualification & practicum/ placement/ internship
• Active license of Surat Izin Praktek Psikologi (SIPP) from the Indonesian Psychological Association (HIMPSI).
• Clinical Psychologist
• Minimum Masters Degree in Clinical psychology with a minimum of 300 hours of Clinical/Therapy experience post qualification & practicum/ placement/ internship.
• Active license of Surat Izin Praktik Psikolog (SIPP) from the Indonesian Psychological Association (HIMPSI), followed by obtaining a specific clinical practice license (Surat Izin Praktik Psikolog Klinis - SIPPK) from the Ministry of Health.
• Expertise: Skilled in Cognitive Behavioral Therapy or other evidence-based approaches (e.g., Motivational Interviewing, DBT, SFBT)
• License: Must hold valid and active licenses applicable to the country of practice
• Experience: A minimum of 300 clinical hours post-master’s degree
• Languages: Proficiency in English and your local language
• Preferred Background: Prior experience with EAP, adult counseling, or coaching managerial roles

If you’re ready to make a meaningful impact and be part of a mission-driven team, we’d love to hear from you. Apply today and join us in transforming mental health care!

We are looking for a Content Marketing Lead to own how Intellect tells its story across markets, channels, and audiences.

This role is responsible for developing and executing a content strategy that strengthens Intellect’s position as a global leader in workplace mental health. You will shape narratives that resonate with HR leaders, C-suite executives, partners, and employees — translating complex mental health and product insights into compelling content that builds trust, drives demand, and supports enterprise growth.

You will work closely with Brand, Product Marketing, PR, Client Success, and Commercial teams to ensure content supports the full buyer journey — from thought leadership and awareness to enterprise deal support and client engagement.

This role is ideal for someone who combines strong storytelling instincts with strategic thinking and operational discipline, and who thrives in a fast-paced environment where priorities evolve and global scale is the goal.

What You’ll Do

Content Strategy & Editorial Leadership

• Own and execute Intellect’s global content strategy across key channels, including blog, reports, whitepapers, webinars, newsletters, and social media.
• Develop editorial themes and content pillars aligned with Intellect’s brand positioning, product priorities, and enterprise GTM strategy.
• Ensure content consistently reflects Intellect’s voice as a credible, evidence-based leader in workplace mental health.

Thought Leadership & Narrative Development

• Translate industry insights, research, and product developments into compelling narratives for HR leaders, C-suite executives, and partners.
• Develop flagship thought leadership content such as industry reports, executive insights, and mental health trend pieces.
• Partner with internal experts, clinicians, and leadership to shape credible, differentiated perspectives on mental health and workplace wellbeing.

Demand Generation & Sales Enablement

• Develop content that supports enterprise pipeline generation, including case studies, solution briefs, and campaign assets.
• Partner with Commercial and Partnerships teams to build content that supports enterprise conversations, RFPs, and key account engagement.
• Ensure content supports both top-of-funnel awareness and mid-funnel enterprise education.

Content Distribution & Performance

• Own distribution strategies across owned and partner channels to maximise reach and engagement.
• Work with the CRM team to ensure content supports engagement campaigns and member education.
• Track and analyse content performance, using insights to refine strategy and prioritisation.

Who You Are

• 5–7 years of experience in content marketing, editorial strategy, or thought leadership, ideally in B2B SaaS, healthcare, HR tech, or employee benefits.
• A strong storyteller who can translate complex topics into clear, engaging, and credible narratives.
• Comfortable developing both strategic content frameworks and hands-on execution.
• Experience creating content that supports enterprise sales cycles and thought leadership positioning.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Experience working cross-functionally with product, commercial, and marketing teams.
• Analytical and performance-driven, with the ability to use insights to inform content decisions.
• Strong storytelling and messaging skills — able to translate complex products into simple, compelling narratives
• Strong project management and execution discipline, even when processes are still evolving
• Analytical and insight-driven, with the ability to use data to inform decisions

Nice to Have

• Experience in mental health, healthcare, insurance, or employee benefits
• Experience building thought leadership for global or multi-market organisations.
• Experience producing research reports, executive insights, or industry trend pieces.
• Familiarity with content analytics, SEO, and distribution strategies.

Location

Open to candidates based in Malaysia (hybrid) or the Philippines (remote)

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

We are looking for a CRM Lead to own how Intellect engages members throughout their lifecycle — from onboarding and activation to sustained engagement and long-term retention.

This role is responsible for designing and executing lifecycle strategies that drive member registration, engagement with mental health resources, and continued product usage across enterprise clients.

You will work closely with Client Success, Tech, and Product teams to translate product capabilities and client needs into targeted campaigns and journeys that deliver measurable engagement outcomes.

This role is ideal for someone who combines data-driven thinking, lifecycle strategy, and operational execution, and who is comfortable building scalable engagement programmes in a fast-moving startup environment.

What You’ll Do

Lifecycle Strategy & Campaign Development

• Own lifecycle marketing strategies that drive member activation, engagement, and retention across Intellect’s platform.
• Design and execute onboarding journeys, engagement campaigns, and behavioural nudges that encourage members to explore and utilise mental health support.
• Continuously optimise lifecycle journeys based on user behaviour, product usage data, and engagement insights.

CRM Platform Ownership

• Manage and optimise Intellect’s CRM and lifecycle engagement platforms to deliver targeted and personalised communications.
• Build scalable campaign frameworks, segmentation strategies, and automation workflows.
• Ensure CRM infrastructure supports experimentation, measurement, and continuous improvement.

Data, Insights & Optimisation

• Track and analyse key lifecycle metrics including activation, engagement, retention, and feature adoption.
• Develop testing frameworks (A/B testing, segmentation experiments) to continuously improve campaign performance.
• Translate data insights into actionable recommendations for product, marketing, and client teams.

Member Engagement & Behavioural Design

• Design engagement strategies that support positive mental health behaviours and encourage members to seek support when needed.
• Ensure messaging is empathetic, culturally relevant, and aligned with Intellect’s evidence-based approach to care.

Who You Are

• 4–6 years of experience in CRM, lifecycle marketing, or growth marketing, ideally in SaaS, digital health, or consumer platforms.
• Strong experience designing and executing automated lifecycle campaigns and engagement journeys.
• Highly analytical, with the ability to interpret engagement data and optimise campaigns.
• Experience working with CRM or engagement platforms such as MoEngage, Braze, Clevertap, or similar tools.
• Comfortable working cross-functionally with product, marketing, and client-facing teams.
• Strong operational discipline and ability to manage multiple campaigns simultaneously.

Nice to Have

• Experience in mental health, healthcare, insurance, or employee benefits
• Experience supporting B2B2C engagement models where users access services through employers or partners.
• Experience working with global or multi-market user bases.

Location

Open to candidates based in the Malaysia (hybrid) or Indonesia (remote).

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

The Enterprise Delivery Consultant is a key role within the Trust & Safety Business Unit, responsible for the end-to-end management and delivery of services for Intellect’s enterprise clients. This position requires a balance of client-facing relationship management and internal operational oversight to ensure that accounts remain profitable, scalable, and aligned with contractual obligations.

The successful candidate will act as the primary point of contact for strategic partners, driving revenue recognition through milestone achievement while identifying opportunities for account growth. Internally, the role involves coordinating with Product, Operations, and Clinical teams to refine service delivery and maintain the high standards associated with the Intellect brand.

What You'll Do

• Strategic Account Management & Revenue Growth
• Serve as the primary strategic partner for enterprise clients. Lead regular Business Reviews and cadences focused on account health, ROI, and long-term roadmap alignment.
• Develop and execute comprehensive account plans that detail stakeholder engagement strategies, risk mitigation, and clear pathways for revenue growth within the assigned portfolio.
• Proactively identify opportunities for service expansion and upselling by aligning Intellect’s evolving business capabilities with the client's long-term objectives. Support the sales team in building business cases for new features or Trust & Safety (T&S) service lines.
• Synthesize client feedback into actionable insights for the Product and Tech teams to ensure the Intellect platform evolves with the client's Trust & Safety needs.
• Operational Excellence & Profitability
• Ensure all delivery activities align with project scope and Service Level Agreements.
• Monitor account-level profitability. Oversee the billing cycle and invoicing process to ensure accurate and timely revenue collection.
• Partner with Operations to ensure operational staffing levels align with contract requirements.
• Program Delivery & Brand Advocacy
• Supervise the delivery of high-level reporting that highlights the tangible impact of T&S initiatives on the client’s business, strengthening Intellect's brand position.
• Coordinate with Marketing to identify success stories for case studies and oversee the implementation of promotional materials to drive user engagement within the client’s organization.
• Act as the final point of contact for critical account issues, ensuring swift resolution to maintain brand trust and integrity.

Note on our Stage: As we are in a high-growth phase, this role requires a "Builder" mindset. While 70% of your impact is measured by client success and revenue growth, the remaining 30% involves collaborating with internal teams to build the SOPs and systems that will allow us to scale the Trust & Safety unit globally.

• Bachelor’s Degree in Business, Psychology, or a related field.
• At least 2+ years of experience in client success/ account management/ management consulting, preferably in a related industry such as healthcare, HR, change management, or benefits.
• Proven track record of successful project delivery and account management, with experience managing large, complex projects and building long-term relationships with clients.
• Strong strategic thinking skills, with the ability to develop and execute on a strategic vision for clients.
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with clients and internal stakeholders.
• Ability to work independently and as part of a team, with a strong sense of accountability and ownership.

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

Required Skills & Experience:

• Proven experience in delivering AI-driven solutions and software consulting for enterprise clients.
• Strong project management and program delivery skills across global teams.
• Expertise in stakeholder engagement, technical presentations, and multi-stakeholder collaboration.
• Hands-on experience with cloud integrations, API management, and technical enablement.
• Ability to translate complex technical concepts into clear, scalable solutions.
• Strong process improvement, operational clarity, and team collaboration capabilities.
• Excellent communication, problem-solving, and analytical skills.

Preferred Qualifications:

• Experience with chatbot systems, AI integrations, and enterprise software solutions.
• Knowledge of cloud platforms such as Alibaba Cloud, AWS, or Azure.
• Familiarity with Agile project management methodologies.

Required Qualifications
Essential Technical Skills

• Databricks Platform: Proven hands-on experience with Databricks platform including workspace administration, cluster management, and workflow orchestration
• Unity Catalog: Demonstrated experience implementing Unity Catalog for unified governance, including metastore configuration, catalog/schema design, and access control policies
• Data Modelling: Strong expertise in designing and implementing data models, including dimensional modeling, data vault, and lakehouse architectures
• Delta Lake: Deep understanding of Delta Lake features including ACID transactions, time travel, and optimization techniques
• Apache Spark: Proficiency in Spark SQL, DataFrames, and performance tuning
• Programming: Strong skills in Python, SQL, and/or Scala for data processing
• Cloud Platforms: Experience with Azure, AWS, or GCP cloud services

Additional Technical Skills

• Data pipeline development and ETL/ELT processes
• Data governance frameworks and metadata management
• Performance optimization and troubleshooting
• CI/CD practices for data platforms
• Data quality and validation frameworks
• Understanding of data security and compliance requirements

Professional Experience

• Minimum 8-10 years in data architecture, engineering, or analytics roles
• At least 3-5 years of hands-on experience with Databricks platform
• Proven track record implementing Unity Catalog in enterprise environments
• Experience designing and implementing complex data models for large-scale systems
• Background working with Databricks Professional Services or similar partnerships preferred
• Experience across multiple industry sectors (Public Service, Financial Services, Healthcare, etc.) is advantageous

Certifications (Preferred)

• Data Engineer Professional
• Databricks Certified Associate Developer for Apache Spark
• Cloud platform certifications (Azure Data Engineer, AWS Data Analytics, or GCP Data Engineer)
• Relevant data management or analytics certifications

Soft Skills

• Excellent communication and presentation abilities
• Strong analytical and problem-solving capabilities
• Ability to work collaboratively with Partners and cross-functional teams
• Client-focused mindset with relationship-building skills
• Self-motivated with ability to manage multiple priorities
• Experience working in agile environments

Key Responsibilities
End-to-End Data Architecture

• Collaborate with Databricks PS and customer 
• on comprehensive end-to-end data architecture on Databricks platform
• Design and implement data ingestion strategies from various source systems
• Architect scalable storage solutions leveraging Delta Lake and lakehouse architecture
• Develop efficient data processing frameworks using Apache Spark and Databricks workflows
• Create data consumption layers for analytics, reporting, and machine learning use cases
• Ensure seamless data flow across the entire data lifecycle

Governance, Security & Compliance

• Collaborate with Databricks PS on implementing robust governance frameworks
• Design and enforce security policies and access controls within Databricks environments
• Ensure compliance with regulatory requirements and industry standards
• Implement data lineage, audit trails, and monitoring capabilities
• Optimize performance through best practices in cluster configuration and query optimization
• Establish data quality standards and validation processes

Data Modelling & Design

• Define business-aligned data models that support organizational objectives
• Design Delta table structures optimized for performance and scalability
• Create dimensional and normalized data models based on business requirements
• Implement medallion architecture (Bronze, Silver, Gold layers) for data refinement
• Develop data schemas that support both analytical and operational workloads
• Document data models and maintain data dictionaries

Technical Leadership & Collaboration

• Lead technical discussions with clients and stakeholders to understand business requirements
• Provide technical guidance to development teams on Databricks best practices
• Work closely with Infrastructure (Infra), Applications (Apps), and Cyber teams for integrated delivery
• Mentor junior architects and engineers on Databricks technologies
• Present solution architectures and technical recommendations to client leadership

Solution Implementation

• Oversee implementation of Databricks solutions from design through deployment
• Ensure solutions meet performance, scalability, and reliability requirements
• Support proof-of-concepts and pilot implementations
• Conduct architecture reviews and ensure alignment with enterprise standards

We are looking for a CRM Lead to own how Intellect engages members throughout their lifecycle — from onboarding and activation to sustained engagement and long-term retention.

This role is responsible for designing and executing lifecycle strategies that drive member registration, engagement with mental health resources, and continued product usage across enterprise clients.

You will work closely with Client Success, Tech, and Product teams to translate product capabilities and client needs into targeted campaigns and journeys that deliver measurable engagement outcomes.

This role is ideal for someone who combines data-driven thinking, lifecycle strategy, and operational execution, and who is comfortable building scalable engagement programmes in a fast-moving startup environment.

What You’ll Do

Lifecycle Strategy & Campaign Development

• Own lifecycle marketing strategies that drive member activation, engagement, and retention across Intellect’s platform.
• Design and execute onboarding journeys, engagement campaigns, and behavioural nudges that encourage members to explore and utilise mental health support.
• Continuously optimise lifecycle journeys based on user behaviour, product usage data, and engagement insights.

CRM Platform Ownership

• Manage and optimise Intellect’s CRM and lifecycle engagement platforms to deliver targeted and personalised communications.
• Build scalable campaign frameworks, segmentation strategies, and automation workflows.
• Ensure CRM infrastructure supports experimentation, measurement, and continuous improvement.

Data, Insights & Optimisation

• Track and analyse key lifecycle metrics including activation, engagement, retention, and feature adoption.
• Develop testing frameworks (A/B testing, segmentation experiments) to continuously improve campaign performance.
• Translate data insights into actionable recommendations for product, marketing, and client teams.

Member Engagement & Behavioural Design

• Design engagement strategies that support positive mental health behaviours and encourage members to seek support when needed.
• Ensure messaging is empathetic, culturally relevant, and aligned with Intellect’s evidence-based approach to care.

Who You Are

• 4–6 years of experience in CRM, lifecycle marketing, or growth marketing, ideally in SaaS, digital health, or consumer platforms.
• Strong experience designing and executing automated lifecycle campaigns and engagement journeys.
• Highly analytical, with the ability to interpret engagement data and optimise campaigns.
• Experience working with CRM or engagement platforms such as MoEngage, Braze, Clevertap, or similar tools.
• Comfortable working cross-functionally with product, marketing, and client-facing teams.
• Strong operational discipline and ability to manage multiple campaigns simultaneously.

Nice to Have

• Experience in mental health, healthcare, insurance, or employee benefits
• Experience supporting B2B2C engagement models where users access services through employers or partners.
• Experience working with global or multi-market user bases.

Location

Open to candidates based in the Malaysia (hybrid) or Indonesia (remote).

Why You’ll Love Working With Us:

• Global company – work in a diverse environment with people from nearly 20 countries
• Generous leave policy – time off to rest and recharge
• Christmas week off – company-wide break during Christmas, separate from annual leave
• Birthday leave – enjoy a day off on your birthday
• Quarterly mental health days – one day off every quarter to focus on your wellbeing
• Flexible work arrangements – work in a way that suits your lifestyle and goals
• Work-life balance – a culture that values personal time and long-term wellness
• Medical coverage – comprehensive insurance for peace of mind
• Performance bonus – high performance is recognised and rewarded
• Development budget - annual allowance to support your professional development
• Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
• Socials and communities – regular non-work events/activities to connect and have fun together

We are looking for a strong Banking Subject Matter Expert (SME) with deep experience in Retail Banking Deposits, Retail Lending, or Corporate Lending and good knowledge of Temenos Arrangement Architecture (AA) within Temenos T24.

The ideal candidate should be able to manage the full implementation lifecycle, from discovery and requirement gathering to configuration and go-live support.

Key Responsibilities

• Act as SME for Banking Products (Deposits / Retail Lending / Corporate Lending).
• Conduct business discovery sessions with stakeholders to understand business processes and requirements.
• Gather and document business and functional requirements.
• Translate business needs into system configuration within AA products.
• Configure and set up banking products in Temenos T24 / AA.
• Support solution design and product setup based on banking requirements.
• Work closely with technical teams, testers, and business stakeholders.
• Support SIT, UAT, and production deployment activities.
• Ensure successful delivery and go-live implementation.

Required Skills

• Strong banking domain expertise in Deposits, Retail Lending, or Corporate Lending.
• Experience with Temenos T24 and Temenos Arrangement Architecture products.
• Ability to handle Discovery → Requirement Gathering → Configuration → Go-Live lifecycle.
• Experience in product configuration and setup.
• Strong stakeholder communication and documentation skills.
• Experience working in banking transformation or core banking implementation projects.