Total 1,622 Director/C-Level job vacancies

We are hiring on behalf of our client

Be Part of a Sweet Success Story!

THE COMPANY

Founded in 2008 in the heart of Kowloon, Hong Kong SAR, the company began as a modest dessert shop built on one simple belief that cookies should be natural, wholesome, and irresistibly delicious. Over the years, the Company has grown into one of Hong Kong’s most beloved premium cookie boutiques, delighting customers across prime locations with their signature creations. Having sold more than 200 million cookies, they are proud to be recognized as Hong Kong’s best-seller in the category.

The Company’s success is driven by a visionary team led by its founder, whose passion for quality and innovation has made their brand synonymous with artistry and craftsmanship. As they continue their journey of growth, the Company is expanding into Southeast Asia and Taiwan — bringing the irdistinct philosophy of Color, Aroma, Flavor, and Health to new markets.

The Company would like to invite energetic and creative individual to join their expanding family and help shape the next chapter of their story — where imagination meets confectionery artistry and every cookie is crafted with heart.

THE JOB

Regional Sales Channel Director - Taiwan and SEA

Location: Singapore

Key Responsibilities:
1. Distributor Management:
a. Establish and maintain strong, long-term relationships with master distributors and key partners.
b. Conduct product training, develop pricing strategies, and set service standards to ensure distributors meet sales targets.
c. Oversee the execution of distribution agreements, including product placement, pricing, and promotional activities.
2. Market Analysis and Strategy Development:
a. Develop a deep understanding of regional markets, customer preferences, and competitive landscapes.
b. Create and implement tailored channel management strategies for each country and region.
c. Monitor market trends and competitor activities to identify opportunities and drive strategic actions.

Sales Forecasting and Revenue Management:
a. Ensure accurate sales forecasting and achieve designated sales targets for the region.
b. Manage the regional Profit & Loss (P&L) statement, ensuring profitability and cost effectiveness.
c. Regularly review sales performance and adjust strategies as needed to meet revenue goals.
4. Stakeholder Communication and Collaboration:
a. Maintain regular communication with regional stakeholders, including distributors, internal teams, and partners.
b. Provide feedback, address issues, and offer solutions to ensure smooth operations and customer satisfaction.
c. Collaborate with internal teams (marketing, production, logistics) to meet customer needs and ensure high-quality product delivery

THE CANDIDATE

Qualifications：
1. Bachelor’s degree in Business Administration, Marketing, or a related field.
2. Minimum of 8 years of experience in sales, business development, or distributor management, preferably in the FMCG industry.
3. Proven track record of achieving sales targets and managing regional P&L.
4. Strong understanding of market dynamics and customer behavior in Taiwan, Singapore, and Southeast Asia.
5. Excellent negotiation, communication, and interpersonal skills.
6. Ability to work collaboratively with cross-functional teams and externalpartners.
7. Fluency in English and Mandarin (both written and spoken) is required;additional languages are a plus.

Manage the operations of the Security Department by ensuring product quality standards are meet and that optimum service is provided to all hotel guests according to the resort’s and business objectives. 

To be responsible in creating and controlling security and safety in hotel area and surrounding. Supervise all Security personnel and their activities. Plan and schedule works load and inspect in the operation, evaluates security activities regularly.

Liaise and work alongside team of Owning Company during the project, handover period and the maintenance of all resorts facilities and utilities to make sure smooth operation of the resort at all time.

Detail Job Description:

• Plans and organize all security and hotels activities. Determine personnel requirement and establish organizational structure for hotel Security
• Plans and schedules works load and establish performance and certain security and safety standards
• Plans and organizes procedures for expanded Resort safety and security
• Inspects and Evaluates Hotel Safety and Security activities to ensure compliance with Safety and Security policies and procedures
• Plans and Establish a functional on the job training program for hotel security personnel, evaluate the effectiveness of the training by observation of the work performance and written or oral examination
• Establish procedure and conducts special investigation and surveillance in area such as internal and external theft
• Performs a continuous process of intelligence gathering on any security and safety matters for collation, assessment and action if necessary
• Take necessary preventive measures for security coverage on hotel high risk (fire, bomb threat, earthquake, tsunami)
• Plans and supervise spot check, lockers check and physical check regularly
• Responsible for training and issuing license for Buggy in the resort
• Coordinate assistance and proper procedures with Authorities in case of accident that is considered fatal
• Maintain good relationship with local Authorities: Village Chief, Police, Army, Local Authorities
• To understand clearly and adheres with all applicable law and regulation either from Police, Military and Government
• Maintain motivation and discipline of the security staff
• To champion the Emergency Response Team, to prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, Tsunami, based on both Accor’s ALERT  and Government Regulations
• Attend regular meeting with other hotel security and update him/herself related on Security trend and threat
• To make sure all staff are aware of safety and security in the Resort by conducting regular training to all team member, including outsource personnel

Hotel safety and security

• Responsible for the hotel safety and fire standards, ensure regular check, and that safety standards and emergency procedures
• Ensure that all fire equipment in the Resort are in proper working condition (detection equipment's and fire-fighting equipment)
• Ensure regular fire drills are running in co-operation with the all departments. To ensure guest communication are in place to avoid complain
• On call 24/7 availability given the nature of the Position and Safety and Security importance towards colleagues, guests and asset

Legal Responsibilities

• Responsible for keeping up to date concerning all Indonesian legislations and required licenses with regard to the technical and safety aspects

Job Summary

We are seeking a results-driven and strategic Business Director to lead our business development and revenue growth initiatives in Singapore. The ideal candidate will be responsible for driving market expansion, building strong client relationships, and leading high-performing sales teams. This role requires a strong commercial mindset, leadership capability, and the ability to execute growth strategies effectively.

Key Responsibilities

• Develop and execute comprehensive business strategies to drive revenue growth
• Lead and manage the business development and sales teams to achieve KPIs and targets
• Identify and pursue new business opportunities, partnerships, and market segments
• Build and maintain strong relationships with key clients, stakeholders, and partners
• Analyze market trends and competitor activities to refine business strategies
• Oversee sales pipeline management, forecasting, and performance tracking
• Collaborate with marketing, operations, and product teams to align business goals
• Establish scalable sales processes and optimize conversion rates
• Drive brand positioning and market presence in Singapore and regional markets
• Ensure compliance with local regulations and industry standards

Requirements

• Bachelor’s degree in Business, Marketing, or related fields (MBA is a plus)
• Minimum 5–10 years of experience in business development, sales, or commercial leadership roles
• Proven track record of achieving or exceeding revenue targets
• Strong understanding of the Singapore market and business environment
• Excellent leadership, communication, and negotiation skills
• Ability to manage multiple stakeholders and drive cross-functional collaboration
• Strong analytical and strategic thinking skills
• Self-motivated with a results-oriented mindset

Job Summary

We are seeking a visionary and execution-driven AI Chief Technology Officer (CTO) to lead our technology strategy and drive the development of AI-powered products. The ideal candidate will combine deep technical expertise with strong leadership capabilities to build scalable systems, manage high-performing teams, and align technology initiatives with business goals.

Key Responsibilities

• Define and execute the company’s overall technology and AI strategy
• Lead the design and development of AI systems, including LLM, RAG, and intelligent automation solutions
• Build, manage, and scale a high-performing engineering and data team
• Oversee system architecture, infrastructure, and technical roadmap
• Ensure scalability, security, and reliability of all technology platforms
• Drive innovation in AI applications across products and services
• Collaborate with executive leadership to align technology with business objectives
• Establish engineering best practices, development standards, and code quality guidelines
• Manage budgets, vendor selection, and technology investments
• Stay updated with emerging AI trends and maintain competitive advantage

Requirements

• Bachelor’s or Master’s degree in Computer Science, Artificial Intelligence, or related field
• 8–15 years of experience in software engineering, with at least 3–5 years in a leadership role
• Proven experience building and scaling AI-driven products or platforms
• Strong expertise in LLMs, NLP, machine learning, and data architecture
• Hands-on experience with modern tech stacks (Python, cloud platforms such as AWS/GCP/Azure)
• Experience with system architecture design and distributed systems
• Strong leadership, strategic thinking, and decision-making skills
• Ability to balance technical depth with business priorities

Job Description & Requirements

• Communicate business development strategies with key internal stakeholders.
• Confirm business agreements with identified partners, suppliers and vendors according to existing market expansion plans.
• Define research scope and objectives to understand business environment.
• Develop plans for new market entry, existing market expansion and resource management.
• Drive engagement with new target customer segments with other departments.
• Evaluate business opportunities using business analytical tools.
• Evaluate new businesses and regional relationships to increase market share through partnerships, Mergers and Acquisitions (M&A) and Joint Ventures (JV).
• Evaluate strategies to leverage relationships and network for business opportunities and partnerships.
• Lead M&A, JV and partnerships negotiations.
• Lead conversion of proposals to confirmed M&A and JV deals.
• Lead delivery of solutions to clients' needs with other departments.
• Lead identification of opportunities to enhance current products and services with internal stakeholders.
• Lead monitoring of targets and goals with internal stakeholders.
• Lead relationship building with industry players.
• Perform cost-benefit analysis of M&A, JV and partnerships deals.
• Review business development strategies to ensure alignment with overall corporate strategies.
• Review due diligence reports on M&A and JV deals.
• Review emerging trends and market movements to identify potential revenue streams and business threats.
• Work with internal stakeholders to adapt existing products and services for new markets and business opportunities.

Overview:
The FINANCE DIRECTOR is responsible for leading all financial, accounting, compliance, and administrative functions across Singapore and Malaysia operations. This strategic leadership role supports business growth, ensures financial health, and maintains alignment with group-level policies and international standards.

Key Responsibilities:

• Oversee accounting, treasury, financial control, and statutory reporting in compliance with IFRS and local regulations.
• Manage budgeting, forecasting, and performance analysis to support strategic and operational decisions.
• Partner with senior management to drive business planning, profitability analysis, and investment evaluation.
• Strengthen internal controls and ensure compliance with corporate governance and ethical standards.
• Identify and manage financial and operational risks, including cash flow, FX, and insurance.
• Lead and develop a high-performing finance team, promoting accuracy, transparency, and collaboration.

Requirements:

• Bachelors or Masters degree in Accounting, Finance, or Economics.
• Minimum 8 years of senior finance leadership experience, ideally within international manufacturing or marine industries.
• Strong knowledge of IFRS reporting and ERP systems.
• Excellent analytical, strategic thinking, and communication skills.
• Professional certification (CA, CPA, or ACCA) preferred.

Job Description

We are seeking a highly driven and strategic Sales Director to lead our sales team and drive revenue growth in Singapore and regional markets. The ideal candidate will be responsible for developing sales strategies, managing key client relationships, and overseeing the full sales cycle to achieve business objectives.

Key Responsibilities

• Develop and execute comprehensive sales strategies to achieve company revenue targets
• Lead, mentor, and manage a high-performing sales team
• Identify new business opportunities and expand market share
• Build and maintain strong relationships with key clients and stakeholders
• Monitor sales performance metrics and prepare regular reports for senior management
• Collaborate with marketing and operations teams to align business goals
• Drive sales pipeline development and ensure consistent deal closures
• Analyze market trends and competitor activities to adjust strategies accordingly
• Manage budgets, forecasts, and sales targets effectively

Requirements

• Bachelor’s degree in Business, Marketing, or related field (MBA preferred)
• Minimum 8–12 years of sales experience, with at least 3–5 years in a leadership role
• Proven track record of achieving and exceeding sales targets
• Strong leadership and team management skills
• Excellent communication, negotiation, and interpersonal skills
• Experience in B2B sales or relevant industry preferred
• Familiarity with Singapore market dynamics is an advantage

Job Description

• Industry/ Organization Type: Workplace Safety/ Training & Consultancy
• Position Title: Chief Operating Officer (COO)
• Working Location: Kallang (walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage all operational functions across multiple departments and training divisions.
• Design, develop, and introduce new high-value training courses and advanced certification programs.
• Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
• Lead the recruitment, training, and performance management of trainers across various disciplines.
• Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
• Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
• Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
• Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
• Support business development initiatives and ensure high levels of client satisfaction.
• Work closely with regional teams to maximize the use of global resources and expertise.

APPLY NOW!!!

• Bachelor’s degree from a recognized university (Engineering or a related field).
• Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
• Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
• Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
• Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
• Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
• Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
• Solid commercial awareness with a good understanding of the economics of training businesses.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company?

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow.

Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning…

Come join the A-Team at AirTrunk, where the cloud meets the ground.

A Snapshot 

  
As the Location Strategy Director, you will report to the Senior Director, Real Estate, and work closely with the rest of the cross-department teams to shape AirTrunk’s growth strategy, making your mark in a number of ways:  

• You’ll be part of a dynamic team driving rapid expansion across APAC, leading initiatives to unlock new markets through strategic partnerships, acquisitions, and infrastructure-led solutions.  

• In this role, you’ll collaborate with AirTrunk’s leadership team, internal stakeholders and external partners to deliver hyperscale growth. 

Your Day to Day 

• Originate and execute complex real estate and related transactions, including acquisitions, joint ventures, and strategic partnerships that accelerate AirTrunk’s growth. 

• Lead negotiations with developers, government and institutional partners to secure new site options, critical infrastructure, regulatory approvals, and incentives. 

• Design and implement medium and long-term growth options, balancing speed-to-market with scalability, risk mitigation, and long-term sustainability. 

• Direct comprehensive due diligence and feasibility assessments, coordinating multidisciplinary teams to ensure robust technical, financial, and regulatory evaluation. 

• Develop compelling business cases and partner on investment approval processes, preparing executive-level presentations for review and approval. 

• Collaborate cross-functionally with master planning, development, and investment teams to align site acquisition with delivery timelines and customer requirements. 

• Mentor and develop team members, fostering knowledge transfer and building organizational capability for future growth. 

• Monitor industry trends and regulatory changes, providing strategic insights and advising leadership on emerging opportunities across APAC markets. 

Requirements 

• 10+ years of experience leading negotiations or business development in the real estate / infrastructure sectors, ideally in a hyperscale environment. 

• Proven experience with site selection & acquisition, real estate development / project management, partnerships and business development, etc. 

• Experience negotiating related agreements, such as economic incentives, colocation agreements, utility agreements, construction contracts etc. will be advantageous.  

• Strong quantitative and financial modelling skills 

• Excellent communication and influencing ability. 

• Familiarity with APAC real estate markets and regulatory frameworks. 

• Ability to thrive in a matrixed organization, adapt quickly, and foster an open, collaborative workplace. 

  The AirTrunk Culture  

  Working at AirTrunk is a once in a lifetime opportunity to fast-track your career and amplify your impact. Whilst you’re helping scale our region’s digital future, we’ll help you Grow@Hyperscale and unleash your full potential.

  The pace in which we operate means you’ll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values, going above and beyond, and being dynamic, transparent, and responsive.

  Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We make sure you have everything you need to make your mark and thrive in a flexible and safe working environment, where everyone feels welcome. Our benefits empower AirTrunkers to stay positively charged.

  Now’s your chance to Grow@Hyperscale.

  **To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organisation location. AirTrunk is not responsible for any fees related to unsolicited resumes.**

We are looking for a dynamic and commercially driven Regional Sales Director to lead and accelerate our business growth across key markets in Asia. This is a senior leadership role responsible for driving revenue performance, expanding market presence, and building strategic partnerships to support the company’s regional expansion.

Key Responsibilities

• Develop and execute regional sales strategies to achieve revenue and growth targets
• Identify and secure new business opportunities across multiple markets
• Build and maintain strong relationships with corporate clients, business owners, and key stakeholders
• Lead, mentor, and manage team
• Drive market expansion initiatives and strengthen the company’s regional footprint
• Collaborate with internal teams to deliver customised solutions aligned with client needs
• Monitor market trends and competitor activities to refine business strategies
• Provide regular sales forecasts, pipeline updates, and strategic insights to senior management

Requirements

• Bachelor’s degree in Business, Marketing, Finance, or a related field (Master’s degree preferred)
• Minimum 8–10 years of experience in sales, business development, or client-facing roles, with at least 5 years in a leadership position
• Proven track record of achieving revenue targets and driving business growth
• Strong network and experience in regional markets is highly preferred
• Excellent leadership, communication, and stakeholder management skills
• Strong commercial acumen with a strategic mindset
• Fluent in both English and Chinese (spoken and written) to effectively communicate with regional clients

Preferred Skills:

• Experience working with distributed teams or in multinational companies.
• Knowledge of local compliance and regulations in Southeast Asia.
• Cross-cultural communication and negotiation skills.

Job Description

• Industry/ Organization Type: Workplace Safety/ Training & Consultancy
• Position Title: Chief Operating Officer (COO)
• Working Location: Kallang (walk distance from MRT)
• Working Hours: 5 Days, Monday – Friday (9am – 6pm)
• Salary Package: Basic Salary + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Oversee and manage all operational functions across multiple departments and training divisions.
• Design, develop, and introduce new high-value training courses and advanced certification programs.
• Manage a broad portfolio of courses, including WSQ framework and SkillsFuture/SSG-funded training programs.
• Lead the recruitment, training, and performance management of trainers across various disciplines.
• Maintain current accreditations and pursue additional certifications with regulatory bodies (MOM, WSH Council, SSG, NEA, IRCA, NEBOSH, SCDF, NRC).
• Ensure full compliance with SSG audit requirements and uphold quality standards across all training delivery processes.
• Promote operational efficiency and drive continuous improvement initiatives throughout the organization.
• Manage and strengthen partnerships with SkillsFuture Singapore, regulatory authorities, and industry partners.
• Support business development initiatives and ensure high levels of client satisfaction.
• Work closely with regional teams to maximize the use of global resources and expertise.

APPLY NOW!!!

• Bachelor’s degree from a recognized university (Engineering or a related field).
• Minimum 8–10 years of experience in the education or training industry in senior operational leadership roles (COO, Director of Operations, VP Operations, etc.).
• Proven leadership experience managing operations across multiple departments and large trainer networks across diverse subject areas.
• Demonstrated success in managing large-scale operations (organizations with 50+ employees or revenue exceeding $10 million).
• Extensive operational knowledge across key areas including course development, training delivery, quality assurance, trainer management, and accreditation processes.
• Strong expertise in course development, with a proven track record in launching high-value and advanced certification programs.
• Strong understanding of accreditation requirements, regulatory compliance (e.g., SSG, MOM, and related bodies), and WSQ frameworks.
• Solid commercial awareness with a good understanding of the economics of training businesses.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job@anradus.com.sg. Please indicate #83073 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

• Lead fundraising initiatives targeting insurance companies, pension funds, endowments, foundations, institutional family offices, reinsurers, and balance-sheet investors.
• Build and maintain strategic relationships with CIOs, alternatives heads, investment committees, and key decision-makers to secure anchor investments and cornerstone commitments.
• Manage institutional due diligence, RFPs, and investment committee processes, coordinating internal teams to support investor inquiries and presentations.
• Collaborate with the CIO and investment team to structure institutional-grade fund vehicles and integrate investor feedback into fund design, terms, and positioning.
• Develop strategic partnerships with consultants, insurance platforms, and capital partners, supporting co-investment and bespoke mandate opportunities.

Requirements:

• At least 8 years of experience in institutional fundraising, private credit, or alternative investments.
• Demonstrated success in securing capital from institutional and insurance investors.
• Strong understanding of private credit, secured lending, and credit risk.
• Excellent written, verbal, and presentation skills; comfortable engaging with senior stakeholders and investment committees.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Summary:

The Service Delivery Director is a key leadership role responsible for overseeing the successful delivery of digital workplace solutions to a diverse portfolio of public and private sector clients. This role demands a strong understanding of ITIL practices, digital transformation and digital employee experience, a deep technical background across various technologies (including ServiceNow ITSM, Tanium DEX, endpoint management) to provide AI-driven service along with exceptional leadership and communication skills.

Responsibilities:

Service Delivery Management

• Lead and manage the service delivery teams responsible for application maintenance, cloud (public, private, hybrid), digital workplace services, and on‑premises infrastructure services.
• Ensure services are delivered in accordance with contractual obligations, meeting or exceeding service level agreements (SLAs) and experience level agreements (XLAs) for digital employee experience.
• Develop and implement service delivery strategies, processes, and procedures to optimize efficiency, effectiveness, and end‑user experience across all digital channels (service desk, self‑service, virtual agents, and workplace support).
• Oversee incident, problem, and change management processes, ensuring timely resolution, minimal disruption to clients, and effective use of AIOps for early detection, noise reduction, and automated remediation.
• Conduct regular service and experience reviews with clients to assess performance, DEX metrics, and AI/AIOps value realization, identify areas for improvement, and foster strong relationships.

Digital Workplace, Transformation & Experience

• Champion the digital workplace and drive the adoption of modern workplace services, tools, and operating models that enhance productivity and collaboration for end users.
• Lead digital transformation and experience initiatives in partnership with client stakeholders, ensuring alignment to the client’s digital roadmap, ITSM processes, and service level commitments.
• Drive continuous improvement of digital employee experience by leveraging analytics, DEX tooling, end‑user feedback, and journey mapping to prioritize and implement experience‑focused enhancements.
• Promote and govern the use of AI‑powered support capabilities (e.g., virtual agents, knowledge‑driven self‑service, AI‑assisted support) to increase automation, ticket deflection, and first‑contact resolution.
• Define and track KPIs and experience‑centric measures (such as DEX scores, self‑service adoption, and AI/AIOps benefit realization) and incorporate them into regular reporting and governance.

AIOps, Automation & Innovation

• Work closely with AI Innovation and Service Governance lead to own the strategy and roadmap for AIOps adoption across monitoring, event management, incident response, and capacity/availability management.
• Ensure AIOps platforms are integrated with ITSM, monitoring, and observability tools to provide actionable insights, predictive analytics, and automated remediation where appropriate.
• Identify, prioritize, and implement automation opportunities across service desk, workplace, deskside support to improve speed, quality, and consistency of service delivery.
• Collaborate with architecture, engineering, and operations teams to ensure solutions are robust, scalable, secure, and designed for observability and AI‑assisted operations.
• Lead periodic innovation and improvement reviews with clients to present new use cases, proofs of value, and incremental enhancements in digital workplace, DEX, AI, and AIOps.

Team Leadership

• Mentor, motivate, and foster cross‑functional collaboration between service desk, deskside support, digital workplace support and ITSM teams.
• Provide guidance, coaching, and development opportunities to team members in ITSM, digital workplace, DEX practices, and AIOps/automation capabilities.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement focused on user‑centric and experience‑centric outcomes.

Client Relationship Management

• Build and maintain strong relationships with key client stakeholders, including business, IT, and digital workplace leaders.
• Serve as a trusted advisor, providing strategic guidance and recommendations on technology solutions, digital workplace strategies, and AI/AIOps‑enabled service models.
• Proactively address client concerns and escalations, ensuring timely and effective resolution and clear communication of improvement actions and experience outcomes.

Financial Management

• Contribute to the development and management of service delivery and digital workplace budgets.
• Monitor and control costs, identifying opportunities for optimization through automation, AI/AIOps, and improved service design.
• Track and report on key performance indicators (KPIs) and DEX metrics related to service delivery, transformation outcomes, and value realization.

Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, or a related field; Master’s degree preferred.

Experience

• 10+ years of progressive experience in IT service delivery, with at least 5+ years in a leadership role.
• Proven track record of successfully delivering a, digital workplace, and on‑premises infrastructure services to public and private sector clients.
• Experience managing large, complex IT environments and leading digital transformation or digital workplace initiatives with measurable improvements in digital employee experience.
• Experience with ITIL framework and best practices and with the adoption of AI, automation, and AIOps in IT operations and support.

Certifications

• ITIL v4 Foundation (required).
• ITIL v4 Managing Professional (preferred).
• Certifications in digital workplace, ITSM tools, or AIOps/observability platforms are advantageous.
• Project Management certifications (PMP) are a plus.

Skills

• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, problem‑solving, and decision‑making abilities, with the ability to interpret operational, experience, and AIOps insights.
• Ability to work effectively in a fast‑paced, demanding environment and drive change across multiple stakeholder groups.
• Ability to manage multiple projects and priorities simultaneously across traditional and digital workplace domains.
• Strong understanding of IT security best practices and data protection considerations for digital workplace and AI‑enabled services.
• Good understanding of organizational change management practices.

About the Company

Our Client is a global enterprise technology provider focused on delivering data-driven solutions that help organisations optimise operations and drive long-term customer value.

Responsibilities

We are seeking a senior customer success leader to drive customer adoption, retention, and expansion across a portfolio of enterprise clients, while working closely with regional and country leadership to align execution with broader business and customer strategies.

• Lead and develop customer success functions, including advisory, customer programs, renewals, support, and enablement;
• Drive a customer-centric culture focused on value realisation, adoption, and long-term growth;
• Collaborate with regional and local leadership to execute customer success strategies and initiatives;
• Own customer retention, renewal, and expansion metrics, including recurring revenue growth and churn reduction;
• Drive engagement and value delivery across key accounts, including enterprise customers;
• Design scalable customer success programs to support both large and mid-market segments;
• Provide strategic guidance to customers on optimising and scaling the use of technology solutions;
• Monitor and improve performance metrics such as customer satisfaction, utilisation, resolution time, and program effectiveness;
• Leverage shared resources and standardised processes to ensure consistency and efficiency;
• Support cross-functional collaboration to enhance overall customer experience and delivery outcomes;
• Build and lead high-performing teams, fostering accountability, collaboration, and continuous improvement;
• Implement structured processes, tools, and governance frameworks;
• Champion customer-first behaviours across the organisation and strengthen internal engagement.

Requirements

• Degree in Business, Technology, or a related field;
• At least 10 years of experience in customer-facing roles, managing enterprise or strategic accounts;
• Proven leadership experience managing teams and cross-functional stakeholders;
• Strong background in subscription or recurring revenue business models;
• Commercially driven with a strong understanding of customer lifecycle management and value realisation;
• Excellent communication, influencing, and stakeholder management skills;
• Analytical, adaptable, and able to drive change in dynamic environments;
• Experience in enterprise technology or data-driven industries will be an advantage.

Get in touch with us

If you’d like to explore this opportunity, please reach out to Charmaine Tan (Regn No. R1102130) at charmaine@fcs-careers.com for a confidential discussion.

FCS CAREERS PTE LTD (EA 94C4359)

Data Protection Notice: By submitting any application or resume to us, you acknowledge that you have read, understood, and agreed to our Data Protection Policy (www.fcs-careers.com/about/data-protection), and that you consent to the collection, use and/or disclosure of your personal data by us for the purposes set out in the Policy. You may withdraw consent or make an access or correction request in respect of your personal data, however, depending on the nature or scope of such request, we may not be able to continue providing services to you. For any request, enquiry, or feedback, please contact our Data Protection Officer (dpo@fcs-careers.com).

Responsibilities:

1. Strategy to Execution

• Convert corporate strategy into a clear, prioritised platform roadmap
• Align product development with scalable, multi-market service delivery
• Balance innovation with operational control and risk management

2. Platform & Technology Governance

• Ensure reliability, scalability, and data integrity
• Establish predictable release cadence and engineering discipline
• Reduce technical debt, rework, and key-person dependency

3. Service Delivery Excellence (Payroll & Benefits)

• Deliver industry-leading payroll accuracy and SLA performance
• Standardise SOPs and strengthen operational controls
• Improve onboarding efficiency and escalation governance

4. Operational Integration & Risk

• Align Product, Technology, and Operations under a unified operating model
• Identify and resolve bottlenecks early
• Protect service quality while enabling growth

5. Margin & Efficiency

• Improve cost-to-serve through automation and process optimisation
• Increase transparency of gross margin drivers
• Build scalable infrastructure to support sustainable expansion

Requirements:

• 10+ years in HR tech-enabled services, SaaS + managed services, or fintech operations
• Proven leadership of both technical and service delivery teams
• Strong commercial acumen with margin management experience
• Systems thinker with disciplined execution and cross-functional leadership

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Eddie Tang |   Registration No: R1221129