Total 24 job vacancies by Websparks Pte. Ltd.

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

Role Overview

As a Digital Business Analyst for Websites & CRM Systems, you will serve as the critical bridge between business stakeholders and technical teams, ensuring that digital transformation initiatives deliver maximum value and meet user needs. You will be responsible for conducting comprehensive business analysis, requirements gathering, and solution design for MOE's website modernisation and CRM transformation projects. Working closely with product managers and project managers, you will translate complex business requirements into clear technical specifications whilst ensuring alignment with organisational objectives and user experience goals.

Your primary focus will be analysing current state processes, identifying improvement opportunities, and designing future state solutions for AI-powered CRM systems, knowledge management platforms, and internet-facing applications serving parents, educators, and internal staff.

Key Responsibilities

• Business Requirements Analysis Conduct comprehensive analysis of current business processes related to customer service operations, knowledge management, and parent-facing services. Engage with stakeholders across headquarters and schools to gather detailed functional and non-functional requirements. Document business rules, workflows, and integration requirements for CRM and website transformation initiatives.
• Process Mapping and Optimisation Create detailed current state and future state process maps for customer service workflows, knowledge sharing procedures, and online application processes. Identify inefficiencies, bottlenecks, and improvement opportunities in existing systems and processes. Design optimised workflows that leverage AI capabilities and self-service functionalities.
• CRM System Analysis and Design Analyse existing bespoke CRM system capabilities and limitations, documenting gaps and improvement opportunities. Define requirements for AI-powered customer service features, including call agent functionality, intelligent routing, and escalation protocols. Collaborate with technical teams to design integration points between CRM systems and other MOE applications.
• Website and Knowledge Management Requirements Gather and document requirements for internet-facing applications, including mother tongue language appeals platforms and knowledge management systems. Define user stories, acceptance criteria, and functional specifications for self-service capabilities. Analyse information architecture requirements and design intuitive user journeys for parents and educators.
• Data Analysis and Insights Conduct data analysis to identify trends, patterns, and opportunities for improvement in customer service metrics and website usage. Define key performance indicators and success metrics for new systems. Analyse user behaviour data to inform design decisions and optimisation strategies.
• Solution Design and Documentation Create comprehensive business requirements documents, functional specifications, and user acceptance criteria. Develop wireframes, mockups, and process flows to communicate solution designs to technical teams. Maintain traceability matrices linking business requirements to technical specifications and test cases.
• Testing and Quality Assurance Develop comprehensive test scenarios and user acceptance testing plans. Coordinate testing activities with business users and technical teams. Validate that delivered solutions meet business requirements and provide expected value to users.
• Stakeholder Engagement and Training Facilitate workshops, interviews, and focus groups with business stakeholders to gather requirements and validate solutions. Support change management activities by documenting process changes and training materials. Assist in user training and system adoption initiatives.

Essential Requirements

• Minimum 4 years of business analysis experience with focus on digital transformation and system modernisation projects
• Proven experience analysing CRM systems and customer service processes, preferably in government or public sector environments
• Strong knowledge of business analysis methodologies including requirements gathering, process mapping, and solution design
• Experience with website development projects and internet-facing application analysis
• Demonstrated expertise in data analysis and performance metrics definition
• Understanding of AI and automation technologies in business process contexts
• Knowledge of government data governance, security requirements, and compliance frameworks
• Experience with user experience design principles and customer journey mapping
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding communication and facilitation skills with ability to work with diverse stakeholder groups
• Proficiency with business analysis tools, documentation standards, and requirements management

Preferred Qualifications

• Experience with leading CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
• Background in knowledge management system analysis and information architecture
• Understanding of Singapore Government Tech Stack components and integration patterns
• Experience with AI-powered customer service solutions and chatbot implementations
• Knowledge of contact centre operations and customer service metrics
• Certification in business analysis (CBAP, CCBA, or equivalent)

Key Competencies

• Analytical thinking with strong problem-solving and critical reasoning abilities
• Customer-centric mindset with deep understanding of user experience principles
• Systems thinking approach to complex business process analysis
• Strong facilitation and stakeholder management skills
• Adaptability and learning agility in rapidly evolving technology environments
• Attention to detail with commitment to quality and accuracy in documentation
• Collaborative approach with ability to work effectively across technical and business teams

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

What you will be working on

This pivotal role seeks a versatile professional to partner with internal and external stakeholders to deliver projects/products to achieve a common goal of shaping assessment through technology; by bridging assessment tech innovation, robust business operations, and complex government domains and driving operational excellence.

Key Responsibilities

As a Digital Business Analyst, you will work as a key project team member to support the agency and collaborate with stakeholders, fellow project managers, solution architects, technical services consultants and vendors to deliver and manage digital solutions.

What will you be working on

• Partner with the business teams to elicit business and agency's needs through human-centric and visual methods

• Apply design thinking / service design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions

• Evaluate and recommend suitable technology while aligning with GovTech's technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG tech stack)

• Work with business teams to develop user stories, functional/technical specifications and acceptance criteria

• Ensure product/system readiness for smooth deployment, adoption and exam operations

• Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (operations management)

• Assist the business team to identify new opportunities and problems to solve for the agency's digital transformation

• Build deep knowledge of agency's business and operations and identify opportunities to support the transformation of agency's business / operation

What we are looking for

• Minimum 5-7 years in technical business analysis roles

• Strong knowledge of software development lifecycle and DevOps

• Code Review & Quality Assurance: Proficiency in reviewing vendor-delivered code across multiple programming languages with focus on security, performance, and maintainability standards

• Proficiency in code review tools (GitHub, GitLab, Bitbucket) and quality gates

• System Log Analysis: Expertise in analysing application logs, system performance metrics, and troubleshooting technical issues using log management tools

• Experience with monitoring tools (ELK stack, Splunk, or similar) for log analysis

• Good understanding of cloud-based applications and familiar with AWS (S3, RDS, CloudWatch, EKS, etc.)

• Technical Requirements Translation: Ability to bridge business requirements with technical implementation

• Vendor Management & Technical Oversight: Experience in evaluating technical deliverables, conducting code walkthroughs, and enforcing development standards

• System Integration Analysis: Understanding of API integrations, data flows, and system architecture

• Support UAT, track defect rates, and conduct system training

• Support exam operations and work with vendors to troubleshoot and remediate any issues to minimize disruption to examinations during the exam periods

• Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams

• Strong analytical, conceptualisation, facilitation and problem-solving skills

• Good stakeholder engagement and communication skills with ability to influence and pitch ideas

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

CrowdTaskSG is an innovative government platform designed to bridge the gap between public agencies and citizens in Singapore. It enables efficient crowdsourcing of tasks, feedback, and community engagement, fostering a collaborative environment where citizens actively participate in contributing to public good, while agencies streamline their operations. With easier access to citizens, public agencies can then make more informed and data-driven decisions.

We're looking for a UX Designer who can lead end-to-end product initiatives—from scoping discovery work to design delivery. You'll be joining a lean, cross-functional team of engineers, product managers, and operations staff. The ideal candidate is independent, proactive, and comfortable working with ambiguity.

About the Team

As part of the CrowdTaskSG (CTSG) product team, you will work closely with engineers, product managers, designers, and operations colleagues to design user-centric digital products that serve both public officers and citizens. The team operates at the intersection of product, policy, and community engagement—building scalable, intuitive experiences that support meaningful participation and sustained usage across government use cases.

Who We Are Looking For

We seek a candidate who thrives in ambiguity, excels at building projects from inception, and is adept at facilitating workshops and collaborating with senior stakeholders. In addition to strong UX fundamentals, this role places emphasis on visual design quality, UI craft, and gamifi cation-informed interaction design, as CrowdTaskSG relies on engagement, motivation, and sustained participation across citizen-facing experiences.

What you'll do

• Lead product design from discovery to delivery with minimal supervision
• Translate user needs into journeys, fl ows, and interfaces that drive action and adoption
• Plan and conduct user research, usability testing, and heuristic evaluations, and synthesise fi ndings into actionable insights
• Facilitate ideation and co-creation workshops with internal teams or stakeholders
• Partner closely with PMs and engineers to scope and deliver solutions
• Present and advocate design decisions to senior stakeholders confi dently
• Design using modern tools like Figma and Notion, and leverage AI tools to improve design speed and productivity
• Contribute to and evolve the design system and interaction patterns
• Maintain a strong feedback loop with users, analytics, and qualitative insights
• Balance engagement mechanics with clarity, inclusiveness, and public-sector sensibilities

Requirements

• Has 5+ years of experience designing digital products, preferably in product-led or agile teams
• Can own projects end-to-end, from framing to fi nal design handoff
• Strong communication skills to articulate UX, UI, and interaction decisions clearly
• Is confi dent in stakeholder engagement, including presenting to leadership/senior management
• Is skilled at using Figma, prototyping, and delivering responsive interfaces
• Has working knowledge of AI-enabled design tools (e.g., Figma Make, Loveables, Galileo AI, or Figma AI plugins)
• Is comfortable working in fast-paced environments and iterating quickly
• Is curious, empathetic, and not afraid to question assumptions
• Demonstrated ability to produce high-quality UI and interaction designs for production systems
• [Bonus] Experience creating engaging, user-centric experiences by thoughtfully incorporating game mechanics such as progression, rewards, or feedback loops is a plus.

• 1-year contract, renewable
• Hybrid work arrangement
• Government project

As our digital platforms, cloud infrastructure, and application development activities continue to grow, we are seeking a Cybersecurity Engineer to strengthen our security capabilities.

In this role, you will be responsible for implementing and managing security controls across endpoints, cloud environments, network infrastructure, and application development pipelines. You will support the deployment of key security technologies, enhance DevSecOps practices, and improve monitoring and incident response capabilities across the organisation.

You will also play an important role in ensuring systems and controls remain aligned with organisational cybersecurity policies and regulatory requirements, including the Personal Data Protection Act (PDPA).

What You’ll Do

• Implement and manage endpoint security solutions (e.g., EDR, device hardening, full-disk encryption, endpoint monitoring)
• Administer MDM and DLP solutions to enforce device compliance and prevent unauthorised data exfiltration
• Deploy and maintain network security controls, including NGFW, WAF, and IPS
• Perform rule tuning and optimisation to ensure effective protection as threats evolve
• Implement and manage AWS security controls (e.g., IAM, logging, monitoring, GuardDuty, Security Hub, CloudTrail)
• Identify and remediate cloud misconfigurations in line with best practices and compliance requirements
• Integrate security into CI/CD pipelines and support DevSecOps practices
• Implement and manage application security tools (SAST, DAST, dependency scanning, container security)
• Conduct security reviews and vulnerability assessments aligned with OWASP Top 10
• Partner with engineering teams to prioritise and track remediation
• Monitor and triage security alerts across endpoint, network, cloud, and application layers
• Investigate incidents and support response and remediation efforts
• Improve detection capabilities and response processes
• Develop and maintain automation scripts (e.g., Python, Bash) to enhance monitoring, reporting, and workflows
• Maintain security documentation and support audits
• Ensure alignment with organisational cybersecurity policies and regulatory frameworks (e.g., PDPA)

What We’re Looking For

• Experience in implementing and managing cybersecurity controls across infrastructure, cloud, and/or application environments
• Hands-on experience with AWS security services (e.g., IAM, GuardDuty, Security Hub, CloudTrail)
• Familiarity with endpoint security, network security technologies, and data protection solutions
• Understanding of application security practices and DevSecOps
• Experience in security monitoring, alert triage, and incident response
• Scripting or automation experience (e.g., Python, Bash)
• Strong analytical skills and ability to work across cross-functional teams

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

As a Project Manager, you will support the Chief Information Officer to oversee technology-driven projects that improve government services. You will collaborate with cross-functional teams including business analysts to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at balancing multiple projects concurrently while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

• Define project scope, objectives, and deliverables with government stakeholders
• Oversee service providers to ensure contractual responsibilities are met and manage vendor relationships
• Oversee day-to-day system operations to meet business objectives on uptime and availability
• Lead and drive ops-tech sessions to facilitate project planning and execution
• Coordinate and track multiple projects across teams, ensuring timely completion
• Lead and coordinate procurement activities including contract renewals and licenses
• Coordinate system security audits and vulnerability assessments
• Lead and facilitate collaboration between development and technology teams
• Develop and maintain project schedules, statuses, and reports
• Lead regular meetings to update senior leadership and stakeholders on progress and challenges
• Manage and monitor project plans to ensure successful completion within schedule, scope and budget
• Implement processes covering issue management, change control, documentation management and quality assurance
• Assist the CIO in identifying digital transformation opportunities

What We Are Looking For

• Degree in a relevant IT field with 5+ years of experience in project management, preferably in technology environment
• PMP or equivalent project management certification
• Ability to manage multiple projects simultaneously
• Experience in managing system implementation and maintenance projects using Agile methodology
• Experience in budget management, cost optimisation, and financial planning
• Team player with strong analytical, problem-solving, and influencing skills
• Proficiency in project management tools and methodologies
• Experience facilitating collaboration between diverse teams

Preferred Skills

• Experience with government agencies and understanding of procurement processes
• Technical background with IT teams and developers
• Experience in Agile, Cloud Technologies, Knowledge Management, or Service Design

Good-to-have Skills

• Experience working with Agile tools such as Figma, Miro, or JIRA
• Experience facilitating workshops, focus groups, and sprint reviews
• Knowledge of data analytics and product metrics
• Certification such as Scrum Master or Product Owner is a plus
• Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration
• Experience to rapid application development platforms such as OutSystems
• Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

We are looking for a hands-on Software Developer to support the development, customisation, and ongoing maintenance of the community forum built on Discourse.

This is an individual contributor role with end-to-end ownership of forum enhancements, from requirements clarification through implementation, testing, deployment, and post-release support.

Key Responsibilities

Feature Development & Platform Customisation

• Configure and customise the Discourse platform (including themes, plugins, and extensions) to support functional, UX, and operational needs
• Design, build, and maintain web and mobile features based on approved requirements
• Develop and maintain custom plugins or integrations in alignment with Discourse best practices and upgrade paths

Code Quality, Version Control & Documentation

• Write clear, modular, and maintainable code consistent with Discourse architecture and coding standards
• Apply proper version control practices, including code reviews and documentation
• Maintain technical documentation covering customisations, integrations, and deployment considerations

Testing, Maintenance & Release Support

• Develop and execute test cases to validate functionality, compatibility, and performance across supported browsers and devices
• Identify and resolve defects, regression issues, and edge cases arising from platform updates or new features
• Perform ongoing maintenance to ensure stability, performance, and scalability of the forum

Stakeholder Collaboration

• Work closely with non-technical product, content, and operations teams to translate business and community needs into practical technical solutions
• Participate in discussions to clarify requirements, propose technical approaches, and highlight risks or constraints
• Communicate technical concepts, trade-offs, timelines, and implementation considerations clearly to non-technical stakeholders
• Support coordination across stakeholders during feature rollouts, improvements, and platform updates

Requirements

• Experience in web application development and maintenance
• Familiarity with configuring and customising platforms such as Discourse or similar community/forum systems
• Experience in developing and maintaining web features across both frontend and backend
• Understanding of code quality practices, including modular development, version control, and documentation
• Experience in testing, debugging, and resolving defects in web applications
• Comfortable working independently with end-to-end ownership of tasks

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

As a Digital Business Analyst, you will support the Chief Information Officer and collaborate with cross-functional teams to deliver user-centric solutions aligned with business objectives. You are a proactive, self-motivated and resourceful team member with good tech/digital knowledge and strong influencing skills. You are passionate about driving product initiatives and adept at facilitating stakeholder engagement while constantly looking for new ways to apply digital technologies and AI to meet Agency and citizen needs.

What You Will Be Working On

• Elicit citizen/business needs through service journeys and develop business cases via rapid prototyping.
• Develop user stories, specifications, and acceptance criteria, building prototypes to validate requirements and measure value.
• Evaluate and recommend technologies (including AI tools), aligning with GovTech's technology directions and WOG central solution, through hands-on experimentation.
• Identify and adopt appropriate development methodologies (e.g., Agile, Waterfall) for various environments.
• Ensure system readiness for deployment and analyze the impact of changes.
• Assist the CIO in identifying digital transformation opportunities.
• Define product vision, roadmap, and objectives aligned with business strategy.
• Communicate product strategies and use data to inform decisions.

What We Are Looking For

• Degree in a relevant IT field with 3+ years of experience in IT business analysis, solution design, and testing.
• Experience in at least one full software/product development cycle (Agile preferred).
• Strong analytical, problem-solving, and influencing skills.
• Strong stakeholder management skills with ability to engage users at all levels and facilitate discussions
• Proactive, motivated, and inquisitive mindset.
• Ability to code and iterate during planning sessions and conduct workshops.

Preferred Skills:

• Business Analysis certification (e.g., CBAP).
• Past development or consulting experience.
• Experience in Agile, Knowledge Management, or Service Design.

Good-to-have Skills:

• Experience working with Agile tools such as Figma, Miro, or JIRA
• Experience facilitating workshops, focus groups, and sprint reviews
• Knowledge of data analytics and product metrics
• Certification such as Scrum Master or Product Owner is a plus
• Experience with development workflows using tools like SHIP/HATS, GitHub or GitLab for code management and collaboration
• Experience to rapid application development platforms such as OutSystems
• Working experience with content management systems such as Sitefinity, SharePoint Online, or similar platforms

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

We are looking for a Business Analyst to manage Business-As-Usual (BAU) support, governance and continuous improvement for the Procurement Policies Department (PPD) systems and applications built using Microsoft .NET and Azure technologies.

Responsibility:

• Oversee day-to-day BAU operations of the PPD, ensuring high availability, performance, and reliability
• Act as the primary point of contact for business users on CRM-related issues, service requests, and enhancements
• Manage and prioritise incidents, service requests, and change requests in accordance with service level agreements (SLAs)
• Perform root cause analysis and drive resolution of system issues in collaboration with IT teams, vendors, and Government Technology Agency
• Knowledge of CRM configurations (e.g., workflows, business rules, forms, dashboards) within Microsoft Dynamics 365
• Oversee system configuration, release management, and change control for Microsoft Dynamics 365
• Ensure data quality, integrity, and proper usage across the system
• Recommend continuous improvements
• Enforce governance and compliance with relevant policies
• Ensure adherence to data protection requirements under the Personal Data Protection Act
• Support enhancements and releases, including requirement analysis, testing, and deployment coordination
• Maintain system documentation, SOPs, and knowledge base articles
• Drive data quality, reporting, and analytics to support policy-making and operational insights
• Strong analytical, troubleshooting, and stakeholder management skills is preferred
• Ability to manage vendors and support service delivery in an SLA-driven environment is preferred
• Proficiency with requirements management tools (e.g., JIRA, Confluence).

Requirement:

• 3 years of experience as a Business Analyst supporting BAU operations, incident management, and change requests in an SLA-driven environment.
• Strong knowledge of Microsoft Dynamics 365 CRM configurations (e.g., workflows, business rules, forms, dashboards) and familiarity with .NET and Azure-based systems.
• Experience in requirements gathering, system enhancements, testing, and release management, including coordination with IT teams, vendors, and stakeholders.
• Good understanding of data governance, data quality management, and compliance requirements (e.g., PDPA), with ability to enforce policies and standards.
• Strong analytical, troubleshooting, and stakeholder management skills, with proficiency in tools such as JIRA and Confluence.

• 1-year contract, renewable
• Government project
• Hybrid work arrangement

We are looking for a Junior UX Designer (1–2 years of experience) to join the team. This role is ideal for an early-career designer who is eager to grow their craft, learn how real products are built, and contribute meaningfully to user outcomes under the guidance of more experienced designers.

You will work on real product features end to end - supporting research, designing flows and interfaces, and collaborating closely with product managers and engineers. You'll also learn how to design within a shared design system and understand how good UX scales across products.

Key Responsibilities

• Support the design of user flows, wireframes, and UI for GatherSG features and enhancements.
• Translate product requirements and user needs into clear, usable design solutions.
• Iterate on designs based on feedback from users, stakeholders, and senior designers.
• Assist with user research activities such as interviews, usability testing, and synthesis.
• Help document user insights and translate findings into design improvements.
• Learn to ask the right questions to better understand user problems and contexts.
• Use the GatherSG design system consistently when designing product features.
• Follow established components, patterns, and guidelines to ensure quality and consistency.
• Provide feedback or flag gaps in the design system when you encounter limitations.
• Work closely with product managers and engineers throughout the design and development process.
• Present design work clearly and openly receives feedback.
• Participate in design critiques and team reviews to learn and improve.
• Actively seek feedback and guidance to improve your UX and UI skills.
• Build an understanding of product thinking, constraints, and trade-offs.
• Develop confidence in owning small-to-medium scoped design tasks over time.

Requirements

• 1–2 years of experience in UX, UI, or Product Design (including internships or full-time roles).
• A portfolio showcasing your design thinking, process, and outcomes.
• Basic understanding of UX principles, interaction design, and usability.
• Familiarity with design tools such as Figma.
• Ability to communicate design ideas clearly, verbally and visually.
• Openness to feedback and a strong learning mindset.
• Exposure to user research methods (e.g. interviews, usability testing).
• Experience designing for complex or workflow-based products.
• Awareness of accessibility and inclusive design principles.
• Experience working in cross-functional product teams.

What Success Looks Like

• You steadily grow in confidence and independence as a UX designer.
• Your designs meet quality standards and align with user and business needs.
• You collaborate effectively with product and engineering partners.
• You use the design system correctly and contribute to a consistent product experience.
• You demonstrate clear progress in craft, thinking, and communication over time.